Had some warranty repairs done on my truck here. Chris up front was professional and helpful the entire time, and Josh did excellent work on a long list of repairs and maintenance items. I traveled in from out of town, stayed overnight at a hotel down the road, and ultimately appreciated how kind and considerate the whole team was while getting everything taken care of -- thorough, by-the-book, and patient while navigating the approval process with SilverRock on everything that needed done. The truck is running great now. Big thanks to everyone there! read more

Pep Boys - Calling it a night. You'll get that on them big jobs sometimes! - Auto Repair Near Me - Chandler, Arizona

I had a bad experience at the one on Alma School,couple years back,ever since then been coming to this on, always treated good,they have worked on my wife's truck,my daughter,and today my truck, alignment,got me in ,took care of it,the manager,Tyler,great.in the words of Terminator, I'LL BE BACK.. read more

Came in for a vehicle inspection and Chris assisted me. He was incredibly kind, helpful, and friendly. Because of our interaction, I'll definitely refer my family and friends and continue scheduling service at this location. Thank you for being awesome, Chris! read more

Fast, convenient and Natalie was great! I like being able to set an appointment, especially same or next day.

Eric was fantastic, and incredibly kind. He helped resolve my issue with genuine insight and I really like when a car place makes me feel respected! I'll absolutely be coming back, and I encourage anyone to give this location a try. My repair and inspection went so quickly and they did a great job read more

Emissions test failed, Brought it here at the 2160 N. Alma School location , charged over $1,000 and did not fix in fact now has a new error light ......... HORRIBLE service, DONT GO THERE read more

Came in for a brake job. At 930 am. It's currently 2pm. They ran into a problem and now I'm stuck. I went out to check on problem, and the tech was laying down on his phone. Currently pissed off. Not impressed. read more

I called ahead and I'm told it was a corporate call center but they completely misled me and said they would do an initial diagnostic for free. But turns out that's $110. On the call I explained the problem and we discussed specific diagnostic tests they could do for free but the store would not stand by any of it. Huge waste of my time. I would have gone somewhere else and now will unfortunately. read more

They got me in and out fast and also gave me a list of things that I need done! I appreciate the the communication and I got $50 off using a coupon they gave me read more

Scheduled an appointment. When I got there was told, they couldn't see me, and they couldn't notify me because they didnt have my email or phone number. When scheduling I was required to provide my email and phone and even received confirmation of my appointment by email and text. It seems like they didn't want to work. read more

Chris was great!! Service was reasonably priced, and was done right and correct!! Thanks guys!!

Had my battery in stock got it put in same day friendly girl at the desk Why does post have to be so long read more

I had a great experience at Pep Boys. Eric treated me incredibly well -- he was very kind to me and my daughters who came along, and he got the job done quickly. I hardly had to wait at all. Excellent service, he truly deserves five stars! read more

Great Customer Service. I needed help with an inspection ASAP and they helped me with very fast service, thank you.

I wanted to give it 3 stars...I mean it was good value, they were friendly and honest.....let me rewind a bit, I ordered tires from Tirerack (highly recommended) and chose to deliver it to Pep boys because of the price and I had the day off so figured I would grab a coffee. I dropped my car off at 845 with an appointment made over a week ago at 9am. Guy at the desk was honest with me saying it would take a few hours since a 2nd person doesn't come in until 930-10. A little annoyed but figured I would make a day in downtown Chandler (see my other reviews). Anyway car finishes around 1215, was kinda expecting the usual upsells in XYZ but nothing, just friendly as I'm getting the keys. So as I'm getting into my car I'm thinking a 3 is a good rating, would be higher if the turnaround time was quicker. However as I drive down the road I look at my tire pressures and they are all over the place. Now I know, not a huge deal I can go to any gas station and change it but I consider it part of the service and also attention to detail. So thus despite me wanting to do otherwise, we have a 2 star review read more

Pep Boys - Auto Repair Near Me - Chandler, Arizona

This store is absolute garbage. I don't know if the manager is new but I've been dealing with these people for a week and all they've done is screw me over. I will NEVER come to Pep Boys again and I will scream it from the mountains that no body else should either. This was a trash customer experience. I should've gone to Discount Tires anyway. Lesson learned. Please save your time and money. Update, went to discount tire, same day appointment. Bought better tires for cheaper and they had me in and out within 30 min. NEVER going to Pep Boys again. read more

made an appointment 24 hours in advance and was told when arriving that it would be 2 hrs. very unreliable. very poor customer service. called to reschedule me and requested my original time the following day and first appointment in the morning. all of which were rejected. they did zero for me. must be nice to be able to treat customers so poorly with no care or consequences. horribly ran business and management. read more

I recommend this place if you're going to drop off. Not clean not nice inside it's your basic oil shop so don't expect anything fancy or nice customer service. I literally just dropped off my car and then got the call it was ready about 2 hours later easy peasey. Be patient most people are not now a days. I also made an appointment online the day before. They have lots of appointments available. Not 5 stars because it looks ghetto inside hahah read more

Dishonest Management - stay away!!! I have been visiting this location for the last 10 years for tire servicing and oil change. The last store manager, Scott, has been the reason why I keep coming back. He was honest and looked out for my interest. However, my last few visits have been extremely frustrating and disappointing. Recently, I brought my puntured tire to be fixed, and it was under road hazard warrenty. The store manager refused to fix the tire giving reasons such as the puntured location is not fixible and the tire is too old with hairline cracks. I was frustrated and upset as I know this can be fixed. I left the shop for another Pepboy location a few blocks away. The service technician at the other location looked at the punctured tire and immediately said this was absolutely repairable. After this experience, I know I should never return to Pepboy shop. From here on, I am better off getting my tire servcing from Costco and oil change at Walmark. read more

0/5. Dishonest Staff. I scheduled an appointment for a ride-share vehicle inspection. I failed for the first time. In the same vehicle that I've been using for years. Same condition. They stated the reason for the failure is due to a crack in my windshield, which hasn't traveled and has been there since I purchased the vehicle over 3 years ago. There's no real reason to replace the windshield because it's not a threat to my safety or that of others. They stated that my horn doesn't work. I even mentioned that couldn't be right, and I was informed that they attempted 6x to press on my horn and nothing. I kindly went to my car and played a nice tune for them before I left. This place needs a thorough, deep clean in the customer-waiting "lounge," just as bad as they need honest staff. read more

We take our fleet vans here due to our service contract with our business partner not because we want to. Last week, two vehicles that were serviced at this site had oil filters that we not secured correctly which required 500+ in repairs by the dealership service center. I have invoices showing that the oil filters were not placed correctly. When we called to follow up on this, Terrell, the service manager; was not only helpful but downright rude. He refused to acknowledge that his store had been the last to touch the oil filters (it was very recent) and rather than hear our concerns simply argued that we were incorrect and it could never have occurred at his site. I am warning you now, the quality of the work performed here is subpar. The customer service is even worse than that. I'd gladly love to speak with the owner of the store, business owner to business owner to address training/quality and customer service issues at this chandler site. Feel free to reach out to me anytime. If owned this store; I'd be figuring out why oil changes cannot be completed correctly. read more

Came here today after a scary situation. I went up north to Sedona for the day to go hiking and upon arrival at the trailhead, noticed my steering wheel was having trouble turning and it felt as if my front wheels were locking/catching. Knowing my carpool buddy would be out of town all week, I rushed back to my hometown Pep Boys as soon as I safely could (literally no auto shops open in Sedona or Flag on a Sunday smh!!). Gabe and Arnel realized the urgency of the situation and diagnosed my car's issue immediately. My power steering belt had torn and needed to be replaced. These gentlemen were so kind that not only did they fix it in like 15 min, but they then didn't even charge me for labor (just the belt itself)!! Now that is what I call excellent customer service and going above and beyond. I was very skeptical of Pep Boys in the past as I hadn't heard the greatest of things about them and didn't have that great of experiences with them growing up. I will continue to utilize this shop for my needs based on the excellent treatment and genuine care the staff showed to me! read more

Pep Boys - Torn power steering belt...seriously lucky to have made it back to Chandler from Sedona in one piece! - Auto Repair Near Me - Chandler, Arizona

Made an appointment for a battery change and waited 40 minutes to be talked to. I understood it was busy but definitely felt that the front desk was unprofessional in dealing with the customers who had been waiting for a long time. Even when picking up my car after the service, I had to wait for the same front desk person to finish a conversation with a coworker that involved bashing a customer for being annoying. Very unprofessional and will not be coming back ever in the future. read more

Yeah...scheduled a Sunday appointment for new brakes, found childcare for my kids, came to my 10am appointment and alas, they aren't even open. This is absolutely not okay and I can see this is a recurring issue based on other reviews. For a corporation this is mind blowing. read more

Hertz rental in this location never answers the phone. Called 3 times left on hold 10-45 minutes each time. Numerous times hertz rentals at this location picked up and put the call back on hold. Inconvenient and ridiculous. At least find out what I need before leaving your customers on long holds. When I did get connected to a person my question literally took less than 2 minutes to answer. read more

Horrible experience. Took me 1 hour to drop off my car even though I made an appointment and only had one person in line in front of me. The worker was making small talk with the customer, and then suddenly let another customer who needed to pay go in front of me, who proceeded to take 40 mins to pay due to an issue with his card, and instead of asking the person to go call this credit card company, made me and multiple groups behind me wait those 40 mins as the customer fixed his card issue. Then when the customer finally paid, the worker looked at me and instead of helping, started organizing some files and then finally said that they would help me. And there was no apology or anything for making us wait for an hour read more

Went in to drop off my car for what I was originally told would take 2-3 hours. At drop off, I was told they'd actually need it all day. I showed up at the end of the day...and they hadn't touched my car. Didn't bother to call me. Horrible customer service. read more

This place is not open seven days a week as they claim to be! I scheduled an appointment for a Sunday and they sent me an email confirmation and text confirmation but low and behold I show up and the place is closed. The guy at Auto Zone next door said this "happens every week". I should have read the previous review that said the exact same thing. How has this issue not been resolved!? read more

We called to see if they could do our motorcycle tire and the lady on the phone said yes so we went down and a very nice guy that actually worked on the tires took us back to explain that their machine would only damage our wheel and that he was sorry for the miscommunication and handled the situation very respectfully. So just to clarify the advertisement that they work on motorcycle tires. THEY DO NOT. read more

I had an appointment scheduled. check in took 20 minutes. waited another 15 minutes before service started. technician was chatting with another guest and eating food up front. other technicians were standing around. service still had not started. waiting room and bathroom were disgusting and very dirty. overall service was poor and will not be returning. read more

Great service! Came here for a full vehicle inspection. They were quick and efficient, Matt was super helpful and made sure my car was ready for road trips! Thanks boys! read more

Pep Boys shouldn't sell Cooper Tires. They're defective and Pep Boys (at least at this location) won't honor the warranty purchased, which turned out to be useless. Claimed they had been over-inflated, which simply isn't the case. read more

Made an appointment and showed up only to find out the company policy regarding my repair had changed "via company-wide email five minutes ago". Yeah right. Could've at least called me, knowing I was coming in and you told me to bring a ride with me. read more

Matt is the man!!!! I love this store always professional and respectful and gets things done fast in a timely manner will always come back for whatever my car needs 5 stars like gta baby!!!! read more

I made an online appointment for Sunday and it was confirmed. Showed up at the store.. and guess what. They're closed on Sunday !!! Update your booking website read more

They false advertising about AC diagnose. They said $50 once you take you're car in they want to charge you $270 to actually do the diagnose. This auto places need to be more regulated why is this market so hard to acutely trust any shop. Never coming back. First and last time I come back. And I still had to pry $70 for them to return my car. read more

Not coming back to this store. I stopped by to get some wiper blades for my car, I saw the sale price of Bosch Wiper blades 2 for $10. The sales rep was helping me out buying them but the price was not modified in their system. Auto Plus (commercial manager) said she won't give me the sale price. She was so rude, i even asked her to override it. She said she is the store manager since i saw the asking price and that's the only type of Bosch wiper blades they had for sale that time. Here's the picture of sale proof. read more

Pep Boys - 2 for $10, Sale price, Horrible customer service - Auto Repair Near Me - Chandler, Arizona

I had a flat tire on Monday and thought I had bought my tires from Big O so that's where I headed. I came an hour and a half before they closed and I believe I was helped by the manager. He was obviously annoyed I had come and as he helped me, he sighed a lot and was short with his answers. He looked up my number and we discovered I had bought tires for a previous car from them but not my current tires. I left and remembered I had purchased them from Pep Boys, so that's where I headed. Pep Boys was across town so by the time I got there, it was about an hour an a half before they closed. The experience was night and day from the one I had at Big O. I was greeted upon entry and the gentleman was very nice, told me the wait time and said they would get it taken care of. I waited in the waiting room and when they finished, he brought me the paperwork and said I was all set. The flat was covered and I didn't owe anything (I think I have hazard insurance or something)! I have been to this Pep Boys location several times and every time has been a great experience. Everyone is friendly and helpful and they always make me feel valued as a customer...even when they aren't making any money on my visit. Thank you Pep Boys for making a bad experience a great experience! You made my day! read more

Made an appointment for an oil change. It was a flawless experience. We were out within a half hour. read more

I made an appointment online to check my AC and was told when I brought my vehicle in that it would be at least a few hours to get to it. I asked why so long since I made an appointment online and then was told I should have called? What's the point of making an online appointment if I need to call? Rude behavior and you just lost a loyal customer. BTW I'm at Big O right now without an appointment and only will have to wait an hour. read more