No assurance you will receive any kind of help, let alone any professional decency. We called ahead to have an electrical issue looked at while traveling. Person on the phone says it probably won't happen today, that's fine. We get to the shop, I explain the issue and that I called ahead. I'm told they need to ask a technician if they can even look at it, fine. Two men at the front desk loudly discuss my car issue (in front of me) and how I will need to take it into a dealership and they can't deal with it there. I give them more time to actually speak to me, they don't, in fact they help 3 more customers promptly with their issues. I go up to the desk to ask if I should go somewhere else, they dismiss me and tell me they'll tell me in a minute (they never did). It's completely fine for something to be out of their scope of work, it would just be nice if they would tell the customer that instead of having them sit in your lobby for an hour. read more

Marqué para preguntar por una llanta y solo me dejaron esperado en espera y nunca me respondió de regreso, solo perdí mi tiempo esperado read more

These guys don't know even the most basic stuff about vehicles and tires. It's like they just pulled random people off of the street and were like, "Ok, you guys go run this place by yourselves. See ya later." They adamantly REFUSED to rotate my tires (all of which I purchased from them on the same day) because - according to them, "The tires with the most tread are supposed to be on the back." Excuse me??! That is NOT true. I was a service advisor and worked in the auto industry for 15 years. I know what I'm talking about. I bought all four tires at the exact same time and now the front ones are 4/32", while the rear are at 6/32". OBVIOUSLY the front ones receive the most wear, so yeah - ROTATE MY DAMN REAR TIRES TO THE FRONT so that all four tires last longer before I have to replace them, and so that they wear evenly. The guy literally said to me "my boss refuses to rotate them." I'll never go back. ZERO STARS. Stop wasting people's time!!!! read more

Went to go check on the status of my car since I only needed a single tire replaced and after multiple phone calls and no updates from the website, it had been over 5 hours after I had dropped it off and 3 hours since the courtesy inspection. The doors were locked, lights were on, and the open sign was still lit. Would highly not recommend. read more

Pep Boys - Lights were on, open sign was lit, and no one was there after waiting 15 mins outside because the doors were locked. - Auto Repair Near Me - Clayton, North Carolina

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Terrible service. Incredibly rude staff. Definitely never going back here. Not surprised to see such a low rating. Wish I would've checked the reviews before going but I was just driving by so I pulled in. Big mistake. read more

I had a 1:00 PM appointment at Pep Boys on Clayton Blvd for a tire rotation, balance, and oil change. When I arrived on time, I was told it would still be another hour and a half if I waited. That already defeats the entire purpose of making an appointment. I said I would leave and have my wife pick me up. Then I was told it would actually be at least another three hours before they could even get to it. Again, why even offer appointments if they mean nothing? At 6:30 PM, over five hours after my scheduled appointment, I called to check the status. They had just gotten my vehicle into the bay. Then I was told they could not complete the tire balance because of the way the rim was made. The rims have a decorative plastic center piece that simply needs to be popped off. That is it. No mystery. No special engineering problem. This whole experience was a massive waste of time, poorly communicated, and handled with zero urgency or accountability. I came in expecting basic service at the time I was scheduled. Instead, I got excuses and half-finished work. I will not be back, and I would not recommend this location to anyone who values their time read more

Don't expect honesty, quality, or speed. Main appointment for a simple state inspection waited over an hour before it even began and prior to that they lied to a family member that also went here and said they needed a new brake pads when they absolutely did not. read more

I have never known an oil change to take over 1.5 hours. And that was with scheduling an appointment. Of course there are upcharges because why wouldn't they make every penny they can off of something simple? read more

Brand new tires they tried to tell me were worn and needed replacing. Charged me for replacing wiper blades and didn't. Just a scam in everything they do read more

Avoid at all costs. Took my car for new tires and alignment. 11am appointment. It wasn't ready until 8:45pm. Cost was 1K. The next day my rear tire had 9lbs of air in it and the dashboard sensors were reading the opposite back tires. Took it back. 11am appointment again. Called at 3pm. Was told oh, just a 30min job. Will call when ready. 9pm comes; no call. Called first thing in the morning and talked to John - supposed manager. He has no idea what is up with the car. No note left and DeMarcus is not there. Told us to come pick it up finally and guess what? The tire is STILL LEAKING and the dash readout is STILL BACKWARDS!! I am not sure what I will do but I WILL either get refunded or take it higher up. A THOUSAND dollars for 2 tires and an alignment! WTH PEP Boys. DO BETTER. read more

I have been coming to this Pep Boys location for years since it is so close to my house. Over the years, we have had many times where they were trying to charge us for things that, upon inspection of the vehicles ourselves, found nothing to actually be wrong. I also have gotten tires put on my car twice here, and both times the next day one of the tires was flat because they did not replace the stem valve, which should always be done. But the final straw was this past weekend when I went to get my car inspected. They told me my car passed everything except for my power steering belt becuase it had a crack in it and, if I were to replace the belt, then my car would pass inspection. So, I took my car home, my fiance replaced the belt, and we took it back the next week for it to get reinspected. This time, they said the belt was good, but now there was some other issue with my steering wheel that they claim was there previously but neglected to tell me the time before. There was no indication that my steering mechanism had any other issue besides the belt that needed to be replaced on the paper they gave, and the only suggested services for this issue were to fix that belt. They then tried to sell me a diagnostic service just to figure out what was wrong with the steering mechanism, and then they wanted to charge me even more on top of that to fix it. At this point, it was obvious to me that they were trying to charge me for stuff I did not need again, and I was over it. I left without the diagnostic service and took my car elsewhere. The other place that I took my car to for inspection passed it the first time around, and found no indication that there was anything wrong with my steering mechanism. That solidified it for me that Pep Boys was, once again, trying to scam me. I do not know if they earn bonuses or commission for upselling services, but they must get something since they always try to scam money out of me. I will never return to Pep Boys again after this incident. read more

Don't waste your time here. I scheduled a 9 AM appointment on a Tuesday to install four tires that had been delivered from TireRack the previous day. I arrived early and was assured that I was next in line. However, an hour later, a car finally emerged from the shop, and instead of my car going in next as expected, another car was taken in. By this time, no one in the lobby had been waiting longer than I had. I inquired about the status of my car and was told it would be brought in within 5-10 minutes and that the installation would take an hour. I had a 12 PM appointment elsewhere and thought I had left ample time, but now I was worried I would miss it. By 10:25 AM, it was evident that if I waited any longer, I would definitely miss my next appointment. Frustrated, I took my tires and left. I'll take my business elsewhere. I will never return to this location or any other Pep Boys. What a colossal waste of my morning, and they couldn't have cared less. read more

After waiting for a tire from another business and a new tire for my order not arriving, I left and went to Pep Boys. They were terrific!! New tire was in stock. Damaryus was knowledgeable, professional and friendly. Jessica performed the new tire installation and had me in and out within 30 minutes. Time was of the essence as I'm going on a road trip. They couldn't have done a better job. Will definitely recommend the and go back. Terrific service Laurie read more

Horrible front desk customer service. I had a 3 pm appointment for rear brakes. When I got to the front desk to check in, I was in the process of explaining what I was experiencing with my car when John interrupted my conversation with the young man that was helping me so John could explain something about another customer. When I began explaining again, I told the young man my steering wheel had been shaking on deceleration and I had been told that the cause was the rear brakes. John again inserted himself into the conversation and I asked him to please let me finish what I was saying. The young man asked me another question about my car and before I could get 3 words out, John interrupted me again asking if the whole car was shaking. When I asked to be able to continue my sentence, John said "I'm just trying to direct the conversation because it could be the front brakes". By this time another mechanic had joined the party as I was trying to say that my front brakes were done last August and it wasn't what I thought was causing the issue. Then John and the other mechanic both started in saying they knew what they were talking about and they were certified and so on, not letting me even finish what I was trying to say. I picked up my key fob and said there was no way I would let them fix my car because I couldn't even get a whole sentence out about the issues. So I can't speak to their ability to fix a car, but I can speak to their abysmal handling of a customer. I'd give zero stars if it was possible. read more

I went in for an oil change and they said they were a whole bunch of stuff that had to be done to the car cost me $1004. I brought it to another mechanic because I didn't think things were right and the other mechanic said they did not do the work. So they totally ripped me off and then dispute right now with the credit card that I paid for the service. I have been going there for a while. I don't know how long they've been ripping me off. read more

If I could give a zero rating I would. I have never been so angry & frustrated in my life. I made an appointment for 9am. I dropped my car off to PepBoys in Clayton NC at 8:45 for a tuneup & front/rear brakes. I was told it would take 3 hours. After an hour I got a phone call from Jon saying that they had to replace ALL 28 of my lug nuts because they were all corroded at the same time! (When the technician saw that the first lug nut was eroded, he should have called me then because it was going to be an added expense). A 3 hour repair turns into 6 hours and a $300 added expense. Once the repair is finished, I get in the car only to get a mile down the street & every light on my dash lights up. I turn right around & take my car back to PepBoys. I asked to speak with the manager & he apologizes and tells me that my car needs a sensor. Mind you, when I dropped my car off at 9 that morning there were no lights on my dash & my car was only in need of brakes. Now the manager Caesar is telling me that my car needs a sensor. He agrees to pay for it, as they should, because my car was fine BEFORE I dropped it off. He tells me they are going to order the part from the dealership on Monday and to bring my car back for the repair. He goes in & checks with the technician to see if my car is drivable. The technician says it's fine. Nothing is wrong with the car mechanically, the lights on the dash is only because of the sensor. On the advice of the TCE Certified technician I get in my car & head home. A half mile down the street, going 45 miles an hour my car shakes so hard I start screaming. The back of my car is making a dragging noise and smoke is coming from my left tire. I turn on my hazard lights & I head back to PEPBOYS. Once I park my car I realize that the tire is coming off & the smoke & smell is because the tires on the back were not properly reinstalled. I paid $1400 for front/rear brakes & a tune up. I had to catch a ride home from PepBoys & I will be out of a car for 3 days because the Manager Caesar told me he couldn't order the part (that I never needed before dropping my car off) until Monday. I dropped my car off on Saturday. Customer service at this location is a joke & the technicians ARE NOT CERTIFIED! Take your car here at your own risk. I could have lost my life today but all I received for my inconvenience & stress were a bunch of "I'm sorry's" & empty promises. Not only am I out of $1400 but my car is worse off now than when I left it with them. PLEASE TAKE YOUR CAR SOMEWHERE ELSE! read more

I made an appointment 24 hours in advance and got there waited 20 minutes in line for this guy at the front desk to say that he could not get any more people in today. he had four cars left to do and that there was only one person working, he said, even though I made an appointment that I could not be seen and then proceeded to ask me how I made the appointment which I said I called in. I waited 20 minutes in line to talk to the gentleman because he was on the phone, ordering tire and Lugnuts for somebody else at the front desk and they did not want to take my appointment. I will not be doing business here ever again in the future because they can't even call their customers to let them know they cannot accommodate their appointments and they don't have enough staff to complete their appointments. this is poor service and poor preparation highly disappointed in Pep Boys. I will be going to Ntb in a different town next time even though I live here in Clayton. He didn't ask me to reschedule my appointment or anything. He had a no attitude and mindset and he did that with a customer in front of me as well. I can tell that they do not want business here. read more

Demarcus completely took advantage of me being young. Failed inspection for "low brake fluid". Charged me $70 to do it. $112 in total. Come to find out that my brake fluid was recently done by my dad. What a complete joke. And while I was waiting in the lobby, the guy working on my car came inside to talk to a customer on the phone and was completely disrespectful. read more

I went in for an oil change and was told I need 2 new tires, brake fluid, and trottle body repair... fortunately my car with 31,000 miles on it is still under warranty at Fred Anderson so ..today at Fred Anderson...my tech tells me, I don't need new tires , my brake fluid is perfect and I won't need to clean the throttle body until my 50k maintenance.. so there you go. They have lost a customer so beware... they saw a woman and figured we can rip her off. .bad business. read more

Dropped my vehicle off for an 11:30 at 2pm I called to get an update, car hasn't been pulled into the bay yet but would call me as soon as they do a diagnostic, come 2:55 I call again as it's been 3 hours after my "appointment time" I was instructed they haven't got it in yet due to techs taking lunches and that since I dropped it off they didn't think I needed it back so soon? So had I made an appointment and stayed around I'd of been sitting in the lobby for over 3 hours it makes no sense, doesn't seem to understand the concept of an Appointment. read more

Went in for 4 new tires. They had a Presidents day sale for 3 tires with the 4th one free. They call during service and say that I need 16 or my 24 lug nuts changed - the cost is $272, that's $19.00 per lug nut. Happens to be about the same price as the free tire. Lug nuts cost about $2.00 each. Also I had 1 tire pressure gauge out ... they came back that all 4 are bad and now I have only 1 that reads correctly. Would never recommend them. read more

Never again. The appointments are a joke and they will get to you when you call to check in on your vehicle. I had an 11am appointment and was told it would take about an hour to change two tires. This turned into me calling at 2pm only to be told that it wasn't brought back yet. The girl who I spoke to was exceptionally rude and could only say "Like, we should be able to finish it today" when I asked for an update on when the new tires would be on the car. The manager or lead tech called me about 20 minutes later saying I needed rear tires also and I asked for some compensation for the delay. Pretty reasonable request to waive the install fee in the additional two tires, I thought. After being told on the phone he would work out some discounts I arrive at 3:45 the newly agreed to time. Car was ready but the bill had more than doubled and after much back and forth he realized that an additional 60 charge was added to the bill. At the counter going through this experience, I remembered having a problem previously with them and the lack of honoring an appointment and having mystery charges on my invoice. I will walk or push my car past this place for service somewhere else in the future. Never again! read more

Thanks to Ruby who was able to squeeze me in last minute from an oil pan strip bolt. And I appreciate the mechanic who took their time to work on the solution when another mechanic shop messed up the oil pan to begin with. read more

I've purchased batteries here as well as tires and spark plugs. The one bad experience I had due to human error on the mechanic's part was professionally and promptly taken care of. Hey, we're human and stuff happens. The other visits were handled well, even having the manager replace my battery while I was doing the paperwork. That you don't see much anymore. I went here because their price was the best after I shopped around online. When I need something done in the future that is outside my realm, I would not have any reservation in returning to this Pep Boys. read more

This location is absolutely useless. Time and time again we have problems with them and the only reason we go back is because we have already paid for the services. Last issue they left my vehicle dirty. Visible grease marks on my door handle, steering wheel and an employee left their drink in my car. This time they cancelled our appointment, they rescheduled it and then, day of appointment, said that the technician didn't actually reschedule it. Avoid this location. read more

Signed up for an online service and got a call as I was walking out the door for said appointment and was told that they had no appointment for me because I had to reschedule due to the website letting to many people make appointments at the same time and they didn't have enough people to do the work. My question is how did they make the decision on who got to keep appointments and why am I having to make an appointment a week later. Had issues at this place before. Guess I will be taking my business to a place that wants business. Done here read more

Took the car there two weeks ago for an inspection. They said it was gonna fail because of the tires so we bought four new tires took it back there again to put the four new tires on it now to say fails for brake lights being out and window tint we said that's bull crap you didn't tell us this two weeks ago. OK cool, left there took the car to another repair shop. we stood there talking to the mechanic while he was working on the car. The guy raised the back hatch and saw that the plastic panels by the tail lights were loose, and my brake lights have been disconnected and then the light for the license plate have been disconnected as well. He also took the meter to the window tint in a lighted bay and my tint pass, which I knew it should have every time we take it in the car needs 10,000 things that we had done at someplace else they don't even check. They just assume things need to be fixed. read more

I stopped to get a rotted out nozzle on my tire to replace that nozzle. He told me it cost between $25 and $30 the short white guy I could buy a new tire for that! read more

I'm not going type out the long nightmare , so I'm going just recommend you go somewhere else then here..horrible place!!!!dint get overcharge and dint waste your money!!! read more

I appreciate the service I get here every time. especially Alvin my mechanic of choice and Ms ruby at the front. I can always count on what they tell me I need and i never feel taken advantage of. they have Gone above and beyond multiple times and I truly appreciate their service. read more

Worst experience of my life. It was the most convenient at the time but I am begging you NEVER bring your business here. Not only did they overcharge me an extreme amount of money but they gave me 7 more issues that were completely bull shit. They also told me I needed a battery when the number came back completely fine and when I went to pick it up the battery was conveniently dead. read more

Absolutely do not recommend! Over priced, no need to make an appt because it doesn't matter. Lack of knowledge! I owned and operated an automotive shop for 15 years and this is the worst experience ever! I would have never treated my customers like this! Sent pictures of a brand new air filter in our car saying we needed a new one....come on now...Sent pics of brake calipers saying we needed brakes all around? Let me see the pads! Said the battery was charging at 70% and needed replaced! What? So go to pick up our car after hours and the battery was dead. Go figure! Got it jumped and went to an auto store. They tested it and it was charging at 91%. Coincidence? I think not! DO NOT GO HERE! Especially if you are a woman! They will try to take complete advantage of you! read more

Went in for a radiator a little over a year ago and they made a HUGE error and had to replace my engine because of damage done to current engine. Worst experience ever! One year later, at least 8 visits back over the last year to repair the replaced engine and now that engine is dead. Now my car has been sitting there for 5 weeks with a bad engine they replaced and no quotes, no call back from local or corporate office. Most horrible customer service and my car sits there. I refuse to EVER work with anyone from Pepboys because they do not stand behind their work on their mistakes. read more

Hands down, the best customer service I have ever had when dealing with my car. The staff at Pep Boys were knowledgeable, friendly, and efficient. The pricing was competitive and they offer price matching as well! They were able to perform an oil change, inspection, install 4 new tires, and do an alignment in an hour and a half! From now on, it is the only place I will bring my car! read more

I am in the trucking industry so the easy everyday stuff is never an issue. Until something as stupid as low tire air pressure sensor goes on and every air hose you stop at is frozen due to crazy NC weather. $ 3.00 in machines with bad air lines-- reminder to service stations- if you just take hose off at night- this wont happen. I had service done on my car and its near work so i swung by to see if they would just charge me to check air pressure - aka-- give me some air. Manager who has been there for last 2 visits was -- no problem- stopped one of his techs working on a customer who was already there's car, sends him out to grab my car, tells me he is checking tires to be sure they are debris free, fills them and then says " no charge" -- the lost art of customer service !!! This place has my business - permanently and this was top notch service- especially knowing that with the weather -- there is a line a mile long for his business today. Also we have 3 other cars that because of their service that work for me have started going there in the last month. This is how you do it-- Thanks Pep Boys- Clayton !!!!! read more

I was in a time constraint and needed new tires ASAP, so I scheduled an appointment for 1:30PM so I could have 4 new tires installed on my sedan. As any standard business, they tried to sell me several other "fixes" that my car "needed," but I kindly declined because my regular mechanic can check for those things & assist me with those services. My car was checked in around 1:15PM. I received my first text at 4:31PM saying my vehicle inspection had been completed. I had to wait until 5:52PM for my car to be finished in the shop. When my husband questioned why it had taken so long, he was told "there's only one technician." When we dropped the car off, we were told, "There are two cars ahead of yours." Why did I bother scheduling an appointment if you don't honor them? Perhaps the wide open calendar should have been my first sign that I should have gone elsewhere. Other people must know scheduling an appointment means nothing. Other than the terrible time management, I am very happy with the tires I received. I'll at least give credit for that. As for the customer service, don't take appointments if you don't honor them. My advice for customers is unless you have a back-up car, go elsewhere for service unless you don't mind waiting forever. read more

I think I've actually only had a service done here once. Every time I go it's either overpriced or too busy. Some women at the front desk also made me feel completely irrelevant when I asked if they could do a service on my car. Her response and tone was rude. read more

Single handedly THE most kind caring and compassionate people I've ever known. Andrew the manager and jimmy the mechanic went FAR beyond helping me with my car situation. Truly amazing human beings. Thank you guys !! read more

I have been doing business with this store for the past year. All associates are very friendly and willing to try to help. For years I have been trying to find a shop that I can trust. Finally found one. I will continue to use these guys as long as I am in the area. They are not always as cheap as I would like. But then again you get what you pay for. read more

My family and I have used this pep boys many times in the past with no problems. Something has changed. I made an appointment for my truck to get an oil change and to pick up tires on 5/11/22. After waiting in the shop for 2hrs they told me they accidentally cracked my oil pan and were going to keep my truck overnight, order a new oil pan and I could pick it up the next day at no charge for the repairs. I get a phone call the next day stating they needed to send my truck somewhere else to replace the pan because of rusted bolts and the exhaust being in the way. I agreed and was told I would now get it back on Monday. Monday comes and goes with no contact from anyone at Pep boy's. I tried multiple times to reach someone but they immediately put you on hold and leave you there. I was finally able to reach someone on Tuesday and was told it still was not done. Placing the blame on wherever they took it to. It is now 5/18/22, 1 full week since I took my truck in for an oil change and I just got a phone call 10 minutes before they closed telling me it was ready to be picked up. 1 full week later. I understand accidents happen but to have it take 1 week to fix the problem with very little communication is unacceptable. While the did install my tires at no charge and they took care of all of the repairs, you have lost a loyal customer due to lack of communication. read more