Very poor customer service, I had to call several times for updates because they never called back when they said they would. I purchased road hazard warranty and they charged me as much as the cost of the tire for installation. read more

Until a recent incident I took all of my vehicles to this Pep Boy's for non-warranty vehicle issues. But will never go back again. I wrote an email to their corporate customer service and have yet to hear back from them. My business must not mean anything to them. Lost my business now for ever... read more

Terrible customer service. I asked one of the employees where I could find fabric paint for car seats and he told me they only carry touch up paint. Seeming like that was odd I went looking myself and sure enough they have an entire isle full of all kinds of different spray paints including fabric and vinyl paint as well as the touch up paint he had mentioned. In general their attitude seemed to be just leave me alone and go figure it out for your self. I will be sticking to Advance Auto Parts from now on. read more

Yelp does not allow for a no star rating. STAY away they do not stand behind their products. Bought an oil filter and had a defective gasket and they would only refund money with original packaging. I stopped on my way home from getting a replacement and did not have receipt even though they ask for a phone number on each purchase they are not able to pull anything up in their computers with a phone number, the GM of the store only works m-f 8-5. STAY AWAY!!!! read more

Terrible, terrible, terrible!!! Don't go to any of the Pep Boys shops, these people will ruin your vehicle! Went in for an oil change, they didn't even fill it half full of oil. These folks should be put out of business!!! read more

Had brake warranty issue - Priscilla just made it happen, communicated and actually made sure updates were real time. Interestingly enough, she remember every customers name after you introduced yourself... She understands customer service is making a decision! read more

Pricilla was AWESOME!! We bought new tires a few weeks ago, and she was kind enough to bring-up to our attention that we could use the pro-ration that we were entitled to from the old set, as opposed to another member of the staff, that did not mention it to us, and that almost caused us to go elsewhere for a better deal. Luckily we came back for an oil change, and then happened to casually mention to her that we were intending to buy tires from the competition, which is when she saved the deal and made us not take our business nearby THE NEXT DAY, not to mention the fact that it enabled us to save some hard-earned dollars, so it was a win-win situation all around. That's what happens when an employee cares about her job and the customer's interests as well. She was also very knowledgeable, when it came to choosing the best product. She needs a raise and a pat in the back! read more

So I walked in today just after they opened, after scheduling an appointment a few days ago, to get my sway bar links repaired. At first I was told I would need to leave my car with them all day, which I couldn't do because I had my daughter all day. Chris then told me he could fit me in rather quickly and have me out by 12. I got my car back at 1045 with everything repaired I had asked them to do. I'm very thankful Chris was able to help me out. The customer service here has gotten much better over the past year or so. If you're going to talk to anyone about your vehicle service, talk to Chris, Mark, or Priscilla. They have all been extremely helpful every time I have taken my car here for maintenance or repairs, and I will continue to take my vehicles here. I will post an update a week or so from now on how the work has held up. Thank you pep boys! read more

Fair prices for parts and supplies. But surprised by the large number of one star reviews for service.

I had to go to pepboys twice this week. Both times the staff was very friendly and helpful. But today I went in because my break light was out. Ryan checked me out and then changed both of break lights for me. He was so nice and very professional. As he was changing them he told me he was a manger in training and how much he loves his job. You can see that especially how he treated me. Thank you Ryan!!! You are going to be an amazing manager!!! Keep up the good work!!! read more

Always had a great experience at this location. The staff is knowlegable and kind. Give them a chance. This is where to go for auto parts! read more

I was so upset when I visited this store! I went in there to get brake pads and have my brakes changed. Being a woman I was a little worried about being taken advantage of, but I knew I needed to not always rely on my husband so I went in there and made my request. My husband came to pick me up a few minutes later as we were going to do some shopping while they fixed the car. When I told my husband how much they charged me he was really surprised it was so expensive. He went into the store and asked about the prices. The guy across the counter told my husband he must have "accidentally" overcharged me!!!!! Ugh! He decreased the price by $50 for my husband!!!!! So disappointed! I will never ever go to a Pep Boys store again! read more

'm from out of town, and my car blew a radiator hose on my way up to visit a friend. I was towed into this particular Pep-Boys, and the staff was very accommodating, friendly and efficient when I first walked in. They got my car up and running in one day's time, with what seems to be solid mechanical work, and met my scheduling needs. Furthermore, Brian, in customer service was extraordinarily helpful in getting me through everything and helping me get back on the road with minimal cost and hassle. The patience of the entire staff , as they (mostly Brian, the poor guy) dealt with my several phone calls regarding questions about necessary work and cost was wonderful, and I appreciate the work they did immensely. read more

So, I made an online appointment for 4 PM for a simple oil change, and when I went there I was told they don't have any appointments left and the website should not have accepted my appointment. I though that was odd, but what the heck, mistakes can happen, right, so I made an appointment in person for the next day at 5. Between the store being severely understaffed, and a horribly inefficient process, it took over an hour and a half to get out the door, even though the store wasn't that crowded. There were only 2 people who had to watch the service center, man the cash register, and answer the phone. This level of service when I had an appointment is simply unacceptable. I feel bad because Dan is friendly, sincere and does work hard, but he is just set up to fail. I won't be back. read more

Although there are a lot of 1 star reviews here I wanted to give this Pep Boys the benefit of the doubt. That was a mistake. I thought maybe they have fixed their recent problems. And because I've generally had a good experience at the other Pep Boys I've been too, why not give these guys a try. On my first visit here I waited over 15 minutes at the service counter without seeing an employee. You know the situation; a line full of customers standing around with their arms crossed wondering if anyone actually works there. Eventually someone did come out and I asked about getting a wheel balance done. He said it would be 4 hours so I then enquired about setting an appointment the following day. I came in the next day at the scheduled time and was again told it would be 3-4 hours before my car could be serviced. I asked the service tech Eric, "Why do you set appointments then?" He gave a nonsense answer and I left. It's my view the purpose behind setting an appointment is to minimize a customers wait time while allowing the business to operate smoothly. It goes without saying; don't set appointments unless you are willing and able to honor them. Please respect your customer's time. We respect yours by being there at the scheduled time. read more

Very disorganized place and understaffed. Went there for a simple oil change. The guy at the service desk made a snide remark about not realizing that a Prius needed oil. He thought that was very funny. I didn't. When I asked if I could get an estimate on what they would charge to do a 120K mile major maintenance, this same service desk person said they would have to see my Owner's Manual to figure out what they would charge. That didn't give me a very good feeling that they had a clue or had worked on many Toyotas. I asked if they could just look it up online as other places had done for me in the past. They said that they had to review my owner's manual. I didn't feel comfortable with their level of expertise or the way they were handling customers. I didn't feel comfortable with their needing to dig out my owner's manual which was buried in my glove compartment. So I just told them not to bother--I had someplace else that I had to be. They forgot to turn off my maintenance light after doing the oil change and I had to wait a long time to get the done. I would never go back there, especially for any repair work. I can see from other peoples' reviews that there are definitely problems at this location. read more

These guys are crooks and completely unorganized. I brought my car in to see if they could replace the side mirror. I'm just talking about the mirror-not even the casing that holds the mirror. First of all they said they would have to check to see if they had the part in stock. After waiting several days for them to call me back, I finally called them. No one had even checked with the other store like they said they would. They acted like they had no idea what I was talking about. They said they would call and check on it for me. A few days later I got a call back and they told me to bring my car in so they could put the mirror on. When I showed up at the time they told me to, I was told there was no way that they would have time to install it. I rearranged my schedule because they told me they would have time, but whatever. When I brought it in the next day, they told me it would be 4 times as much as they originally quoted me. When I questioned this he said, "Well, there about 90 minutes of labor in this job." After sitting there for half an hour, the guy came out and said that it was the wrong part and they'd have to get the part from a dealership. He said they would call a dealership for me to try to get the part. After waiting a week, I decided to take it somewhere else. The other shop had the new mirror for me the same day and I watched the guy pop it into the casing that houses the mirror, which took him all of 60 seconds. Therefore, they didn't charge me for labor--only for the part. I'll never go to Pep Boys again. read more

This location deserves no stars. My check engine light and ABS light keep coming on so I had scheduled an appointment to have a diagnosis on it yesterday. I never got a call from them and figured I would and waited till the next morning to see what was wrong. I was told that the issue was a throttle position sensor which makes sense since my sister was having the same issue with her car and had it recently replaced. I was quoted $485 with the diagnosis which is steep but what can you do. Well I decided to look at other repair shops and their ratings and found one with excellent reviews and called them. I was quoted $170 for parts and labor and if they feel a diagnosis is needed it would be an extra $100. That's still a $215 difference from what Pep Boys is willing to charge me. I decided to go with the other repair shop and called Pep Boys to let them know to not continue with the repairs. Thank goodness I did because when I looked at the total from the paper they provided me it was $493 not including the diagnostic which means this whole thing would have cost me about $600. When I went to pick up my car from Pep Boys my check engine light, ABS light and another light that looks like an exclamation inside of a triangle were all on. Normally when I turn my car off the ABS light ALWAYS goes away just leaving the check engine light on for obvious reasons, but none of the lights were going off. When I put my car into reverse it made a sickening noise and within a few feet of moving my car it stopped moving. My car was still on, no stalling, just wouldn't move and whichever gear I put it in it made the same horrifying noise. I was so angry and felt like they did something to my car so the repairs would have to be done with them since I couldn't even leave the parking lot. I called my dad who does auto body, I would have him fix my car but he lives over two hours away, and once I told him my car stays running but won't move and the horrible noise he told me to open the hood and look for a wire that looks like it should be plugged in which was the Mass Airflow Sensor. Long and behold there was a wire that wasn't plugged in. Once I plugged it in I restarted my car and BAM the ABS light and triangle with exclamation mark went away and my car returned to normal. I was so freaking pissed and my dad said I needed to go in there and complain since that shouldn't have been left unplugged. I spoke immediately to Trey and yeah I was angry and couldn't believe that someone could be so downright stupid to leave that unplugged and that condescending little prick told me that wire being unplugged shouldn't harm my car, well you idiot it caused my car to stop moving completely. He went to talk to someone in the back and stepped out with a girl and she told him to have me talk to the guy at the register with the long line. I approached the guy at the counter, Dan, and told him how disgusted I was that this wire was left unplugged and I felt like this was done on purpose since I wasn't going to spend $500 for the repair. He told me that have more important matters to attend to and they wouldn't do that but he went to talk to the shop manager. The girl that had stepped out with Trey initially was the shop manager and she passed off her responsibility of speaking to an irate customer to someone else. Dan apologized and wanted to know what we could do to make this better and I said to have your technician, David, learn how to put all the pieces back together although I still felt like this was sabotage. Dan assured me again that it wasn't but I told him I barely got my car moving before it stopped moving altogether and how in the world did they get my car from the shop to the parking space in the front of the building and not have do what it did to me and not notice all those lights on the dashboard so yes this was planned so I would come back in and just have them continue on with the repairs. I feel they unplugged the wire after they moved my car. Within a minute the shop manager returned and had a letter from David who said he left the Mass Airflow Sensor unplugged and had put that note on her toolbox. How in the world did she not see that note, it was a big piece of paper!!!! She said she didn't come in until 11:00am but I didn't pick up my car until 12:19pm for a little over an hour she didn't go near her toolbox!! Dan said she has been busy fixing cars since she has been here, so again she didn't go to her toolbox to get tools to fix cars. Really I'm not buying that poor excuse. Plus if these guys often leave notes for her on her toolbox don't you think she should check her toolbox first thing??? To be honest I believe she wrote that note, it seems far to coincidentally that she "just discovered it." I did get half a refund for the diagnostic but I will never in a million years return to this scam of a company. You should be ashamed for allowing this behavior to go on here. read more