Worst place k have ever been. Got there at 10:30am for one tire. Guy said it would take an hour. Didn't even get to it until 1:30 the original tech went on lunch and never came back. This place sucks read more

If I could give this place zero stars I would! NEVER and I repeat NEVER take your car to this location! I spent over 2200.00 in June to have my car repaired, after numerous times of coming back and fourth for the SAME issues! They told me the parts are warranted anymore cause I went over 12,000 miles, mind you I was only at 12,953! They never resolved my car issue after I repeatedly keep taking it back cause the technicians didn't do it right. I've been there due to them putting a "defective" part on my car, they've replaced my belt numerous times cause they couldn't get it right! How is it my fault they didn't do the proper work yet they wanna penalize me for the over 2200 I paid not even a year later and the car still didn't get fixed right!!!!? They we're wring to think I'd give them ANYMORE of my business! The repairs were only 8 months old, didn't even last a year yet they wanna tell me they can't warranty my parts cause I was 953 miles over?!?!! Why don't you give give a flat out rate of a full year for your parts?! PLEASE do not EVER come to this location, the techs are rude and arrogant. They nickel and dime you only to play a guessing game of what they "think" could be wrong. Before you know it tour thousands of dollars deep only to have the car issues never resolved!!! Best believe I WILL be reporting the to the better business bureau FIRST thing!!! I've literally been back and fourth over the course of 2-3 years with there lack of skills when diagnosing car repairs. LOOK ELSEWHERE!!! DO NOT GO HERE!!!!!!!! Very rude, and very inexperienced. read more

STAY AWAY FROM THIS PLACE!! They cannot be trusted, they will make up or deliberately cause an issue with your car in order to charge you. This happened when I tried to get a VA. State Inspection. I took my rejection sticker and my car to another VA. State Inspection station and it passed with no problem. TOTAL SCAMMERS! read more

The cashier was nice. Found a part online with an amazing price. Drove 45 minutes to Manassas because they had it in stock. Went to pay and it's close to $100 more. I show the nice cashier their own website with the discounted price. No go, they claim they can't change the price to match their OWN online price. Solution- buy online right there for the cheap price and choose store pickup. Got the part but really? How disgustingly ridiculous to make me do that. No wonder they have super low reviews. read more

Definitely the worst car maintenance service I have experienced. The staff seemed completely incompetent at decent manners when speaking to customers. There was a lack of communication to me during the entire experience. I was put on hold for a total of over an hour throughout the day. A service that was scheduled to take one hour, ended up lasting five hours. Making appointments mean nothing to this establishment. They'll just service your vehicle whenever they feel convenient. read more

Made an appointment for 7pm for 2 tires. I arrived 10 minutes early and noticed my car still sitting in the same spot at 7:30pm I then went back to the counter and saw my keys still sitting on the counter I asked why my keys were not in an envelope yet because I had an appointment. Finally printed out the information and said my car would be next. I understand if you are running behind but let your customers know, it is now almost 8:30pm and my car is still sitting in the same spot. They close at 8:00pm by the way. Extremely lacking in any type of organization. read more

Man, I havent caught many breaks recently, and this COVID 19 thing has brought me to my knees financially and to add a cherry on top my car broke down. When I stepped into Pep Boys yesterday I was ready to be bombarded with unhelpful staff and sky high prices. To my surprise I was met by the opposite. Norman was the desk associate that helped me through my whole car repair process. He made sure he knew exactly what I needed and worked with me to get me there. Chris was my service tech and I was blown away by his patience and understanding. My team of both Norman and Chris got me out of there happier than I've been since this COVID stuff started. Pep Boys, you have found yourself a loyal customer for years to follow. I will be recommending this particular location to both friends and family for years to come. Thanks Norman and Chris!! And to management, these two employees made a huge difference, maybe a free lunch might be in order. Thanks again! '99 Corolla (with exhaust issues) read more

Jesus please dont go to this pepboys there phone customer service sucks dicks, i called yesterday and asked if i can bring my car in to get checked on and the guy was rude as fuck. then since i had no time to look for other places and since its right across the street from me i took my car in yesterday and asked them if they can fixed the problems the guy said sure so i call back today at like 5 in afternoon and the person told me they havent done anything to the car at all. this place sucks lets just say that. i was in a fit of rage and was planning on punching someone in the face untill my lovley wife calmed me down. so now i gotta find a new place. suck me cock pep boys read more

If i could give you a 0 star i would. My name is Ken i was there TODAY with a busted radiator hose. They had me wait over 2 hours and STILL wouldnt look at it. The guy at the counter gave me crappy excuses and everyone was standing around with thumbs up thier ass with 5 open bays!!!. If you are reading this delete my account because I WILL NOT go there again. They wanted to charge $40 just to look at it...not counting any repairs. Fuckyou and your shitty incompetent store. DONT go there. jiffylube does better service then them. I had to drive 30 miles home on a busted hose that "only one tech knew how to fix". Sorry ass shop!!!! I went to a local mom and pop shop and they fixed it in 30mins less then $100. I say again save your time and money dont go here they are a garbage business. Oh and that shop was Woodlawn Auto in Alexandria they aren't a franchise but at least they have competent staff. They fixed me at closing time. Something your shop FAILED to do during the middle of a slow day. "only one guy does radiator work" Thats mechanics 101. Had i had the tools i would have done the work myself. Want my advice fire all your staff and hire REAL mechanics and customer reps. read more

I bought tires at Pep Boys (Manassas, VA) and went back 4 times to repair flat tire and NOT FIX. Did tires rotation but they did not rotation my tires (2nd times) but the document displayed that rotation has been done. Saw this guy working my car and most of time he is on cell phone. Never went back again and go somewhere else. read more

Professional customer service that delivers on their promises. It's refreshing to have mechanics that actually know what they're doing and then take care of your vehicle as if it was their own. They did everything I asked them to do for my daughter's vehicle quickly and expertly, WITHOUT costing me the proverbial arm and a leg. I absolutely appreciated their courteous support and services. I can rest easier knowing they keep her vehicle safe. read more

This review is based on my experience today, I had 4 tires installed today. The price was by far the best from any place including online, that was one deciding factor. The people at the counter were friendly. The installer did a good job and took his time and made sure he got everything right. I am pretty particular when it comes to people messing with my cars. Most places guys are gung ho with their air guns and don't really give a crap. My biggest pet peave is people using air guns to put the wheels on the car. In the past I have had people strip bolts (Piedmont Tire in Gainesville) , forget to tighten bolts (Gainesville Goodyear), people put bolts on so tight that you need to use a 6 foot extender on the breaker bar to loosen them (can't remember the place). What I saw my installer do was hand tighten each bolt before using a torque stick on his air gun. While I am not completely sold on a torque sticks they are better than nothing. I still will use a torque wrench myself just to make sure each bolt is equally tightened to specs to prevent rotor warping. People need to recognize what pep boys can and can't do. Tires, brakes, and bolt on mufflers are probably fine. Complicated things should best be left to someone who specializes in working on the type of car you have. read more

My battery died in my car. I ordered a new one online (25% off at the time). When I got there to pick it up, they installed the battery for free. Only took about 20-30 minutes total. Waiting area is nice but not the cleanest. They have WiFi, tv, and water for you while you wait. read more

I wouldn't recommend this place to anyone that cares about your car. After spending over $2,000 on new tires, brakes, rotors, and shocks, I went back over 7 times cause my front tire was making a noise and I just found out from another certified mechanic that the weights were too much and the placement was incorrect and on top of that the caliber was hitting my new rims. The mechanic was giving me attitude when I came in, it's not my fault! Just wish they knew what they were doing! It's better to just do it correctly the first time! I wish I would've known this before I spent all my money there! I will never go there again! I would not recommend this place at ALLL! read more

I think they are underrated, and I've been meaning to try and correct that for some time. I've had repairs done there several times, and they provided excellent customer service and were great about helping me find the least expensive options. We took our van in for radiator service, and it needed a replacement. When they were done, there was still a problem with the A/C. Turns out it was a problem that required a dealer's equipment to diagnosis. But this is not a slight against Pep Boys at all. They greatly apologized and said they would reimburse us for the dealer visit and any required service. Even though the dealer said that the problem was probably not Pep Boys fault, Pep Boys offered to seek reimbursement for us anyway. You-know-what happens, but I felt that this Pep Boys went out of their way to make everything right. Way to go, guys. read more

I do not know how this place is still open. Lots of guys in the store and the bays just shooting the breeze and joking around. You wait forever for your car because they basically run the clock. Never ever full but the wait is horrible. Smdh. Find a good mechanic and leave this place. Bunch of apprentices that should just be doing oil changes. Must be surviving on stimulus money. read more

After seeing so many negative reviews I knew I had to write one because I actually had a pleasant experience here. It wasn't bad. My car needed brake fluid flush and transmission fluid change. Their process were half the price the dealer was talking about so it was a no brainier for me. Dropped my car off and took my kid to Chuck e cheese next door. About 1 1/2 hours there got the call that my car was done. I literally have no complaints. In, out, awesome. read more

Never ever come here!! Customer service is the worst and they take forever! Brought my car early in the morning and i was the last to leave before they closed! They are very rude and racist and I will never come back here for auto service ever again!! Don't make the same mistake I did, stay far far away!! They should not be in business ever!! read more

I had an appointment at 3pm for a change of 4 tires. I arrived at 245pm to check in. I sat down in the waiting area and waited. Completely lost track of time and realize it was about 410 when Erick ? I believe was his name came to ask me where the tire lock key was ? I was so confused, but I went ahead and tried to find the key for him. When I came back to sit down I realize it had been 1 hour and 20 minutes of my car just sitting. I am customer services oriente and I understand if the place was packed or whatever the inconvenience could be I understand. BUT the whole time maybe 2 more people where here. I sat down from 250pm to about 426pm for the gentleman Erick to tell me that my car was going to be ready in about 30 minutes ? Meaning I would be leaving the shop around 5pm Are you kidding me. I had to get up and ask for a manager because clearly no one was apologetic of the time I had lost just sitting here doing absolutely nothing. Jimmie actually quite helpful for allowing me to express my concerns. He even offered me a drink which was very nice of him but could not give me back the time lost. Customer service should always be 100% no matter where you go. Horrible ! Absolutely horrible. Do not make an appointment because it is a waste of time. There is also no water for you to even drink or make coffee. ........ update 20 minutes later. Another worker came to ask me what I was was waiting here for. Are you fucking kidding me. Do they not communicate with each other. I don't understand what is the problem. I can't believe this ! read more

Sexist and incompetent. Over the phone when I asked if they would help install a battery they said, "Oh maybe you have a boyfriend." I should have just gone elsewhere. Then when I was trying to take the old one out the bolt broke on the housing. Their service department said they would change the battery for $15. When I came to pick up my truck they had changed the terminal and the new battery was still sitting on my driver's seat. We waited in line for 30 minutes with 3 kids to find out they hadn't done what we paid them to do. The assistant manager was totally unapologetic and didn't offer anything despite us then having to wait another 15 minutes with the kids. Then we had to remind them to give us back our $15 turning in the old battery. read more

I recently purchased 4 new tires for my vehicle. Since I had good experience with Pep Boys in Woodbridge, I looked online and purchased 4 new Hankook tires for my Jeep. Unfortunately the only store that would get them in was the one over in Manassas, approximately 10 Miles away. Not far, and I really liked the reviews on the tires. I took the deal and scheduled my appointment. They were all very nice inside, and told me that it would take about 2 hours to put them on and do the service. A rep would contact me by text when it was completed. As I was leaving I noticed a sign on top of 4 tires to the left of the door and another in the service area both saying "No interest for 12 months on ANY purchase of $499 or more if using their card". I asked the rep if that applied and he said of course! The rep called me about 2 hours later and I came back to pick up my vehicle. The Jeep was out front and ready to go. I went in and that is when the problem arose. When the rep rang up my invoice, I noticed on the signing pad that it was showing 6 months no interest. When I asked, I was informed that the signs were old and not available for this transaction. He then came around the counter to show me that the signage said 5/28/17-7/2/17. I was at the location in Manassas on 6/11/18. I was then told that there was nothing that could be done and if I wanted to have my car back I had to pay with the 6 months or another charge card. I had no other card on me at that time so I had to agree to the 6 months. This is not the way a business should be run, I've contacted the District manager Jason Rosario, he only offered me to pay the interest if I should go over the 6 months! I'm sorry but I don't trust that they would do that should I go over the 6 months. They haven't been trustworthy since they are putting up signs that are incorrect and misleading. Beware and take another form of payment...preferably cash. read more

Took car in for an oil change and was informed that my front struts were shot, needed to replace my front brakes and rear brakes. Total estimate $1,800.00. Had car recently inspected and only noise when I excelerate, not when I break. I took it to Convenience Care and they confirmed that the noise was coming from a front flap that was pressing against the front tire. They fixed it, FREE of CHARGE. Confirmed that the struts and breaks were in good condition. Dishonest and unreliable service Pepboys provided, shame because I was a long time customer (since 2000) one location can really ruin a company's reputation. read more

Went to Pep Boys because my mechanic was pretty much booked for the week. I had driven to the airport, and when I turned on my a/c, my temperature was going up. I figured this was the radiator fan needing to be replaced. I walked in without an appointment, told them what happened, and asked for a glance over. They were upfront with the cost, and asked if I was dropping off. I said yes. Two hours later, they called and confirmed my radiator fan indeed needed replaced. They quoted both the labor, having to call in the part and the part price, and estimated the time to be fixed. I told them to go ahead, as I was at work and wouldn't be able to pick up until tomorrow. When I picked up, I was charged what quoted (no extra fees), shown the new radiator fan (I asked them to show me the position), and my car has been fine since. I was very specific as to what I needed, did my research, and they handled the rest. read more

Unfortunately I bought a set of tires from poop boys,when I took it in for a tire rotation I was informed that a couple lug nuts we're stripped & the posts would need replacing. I talked with the then manager and was told everything would be ready ( having the parts needed) and the service mgr would be brought up to speed for my appt. I arrived early8 AM to find out that the svc mgr had not a clue but he assured me my car would be ready by 2 and he would keep me posted. At 12 I called to check on it and was assured that they were working on my car @ 2 I phoned again and was told they JUST found out which parts to order. I got a call at 6 pm to come get my car which was supposed to be ready by 2. So today I took it back for the next tire rotation and guess what 2 stripped lug nuts & I need 2 posts replaced this time it was done quickly but you have to wonder if they r that incompetent. The SAME service tech each time. I think I'll remove the tires and see if the posts were really changed If I didn't have a service agreement for free balance & rotation I would never go near that place STAY AWAY read more

I could have done it faster myself. After 4 hours, and $900 worth of work (300 of which is for "labor"), I can safely say I will never, ever set foot in another pep boys for the remainder of my life. I went in for a simple tire replacement and somehow managed to have an experience that equated to spending 4 hours in hell. In addition to everyone moving at the slowest pace I've ever seen, the counter people continued to tell me my car was "almost done". "Almost done", does not mean you get to say "almost done" for 1.5 hours. Additionally, $300 in labor is incredibly obnoxious considering they're all moving like they're 89 year olds who forgot to take the molasses out of their ass. Lastly, their waiting area is a disgusting mess. The keurig needs to be replaced, the table is filthy, and the area in general is in desperate need of an update. Again, never, ever setting foot in another pep boys and I advise you to do the same. read more

Being my first yelp review, I'd like to say I decided to yelp solely because this service was so excellent. I came in for a tire repair, called around 5:30 on a Sunday evening (they close at 6pm) and was welcomed to stop by and get my tire patched. I got there and they went to work right away. The guy who was working on my tire had to remove it from the rim because I had used a sealant that goes on the inside of the tire to get it patched temporarily, and I assume that made it difficult to find the hole. He spent a good 10-15 minutes working hard to find the hole and patched it up. I have gone to this Pep Boys in the past and always felt like they did really well, but this visit surpassed all other visits and I'm really thankful that they put a lot of work into helping me, stayed late to take care of my car, and were all friendly. read more

I went there for an oil change at 8:45 am. Store was supposed to be open at 8am however the store was closed. Their entire staff was outside waiting for their management to open the store. (Way to lead from the front management, setting the tone for your employees) I read all the horrible reviews and was hoping to be proved wrong. However the reviews were right on! How can a corporate store operate like this for years? A corporate intervention is needed to assist them in getting their stuff together! They will not be getting my business anytime soon. I spent my $80.00 at Midas. read more

If I could give zero stars I would. I went with my boyfriend to get rims put on his car. I could go through the details but basically the bottom line is horrible customer service. They are so rude and disorganized. We waited in line for about 20 minutes just for them to tell us to come back in two hours. They did a fine job on the rims, but I would prefer people that are professional and have at least have decent common courtesies. I'm not asking for the best customer service, but they could at least try not to be the worst. read more

I have always had good experiences at this Pep Boys! I always come here when I need my tires to be replaced/rotated. Years ago, I bought new tires and within a few weeks had a flat (we had construction done on our deck and the men doing the job threw the nails into our gravel driveway), which they took care of under warranty with no issues whatsoever. Then it happened again. Pep Boys did not give me any problems in replacing/repairing these tires, and that's what did it for me. They are friendly, prompt and helpful. The only reason I'm giving them four stars instead of five is that I can never understand them on the phone. I'd definitely recommend this place. Edit:I am going to have to bump down the rating. I had previously brought it up to a five because I really liked it, even though the phone service has always been a little hit or miss. I had a horrible experience last time I dropped off my car (they pretty much forgot about my car), but I had decided to let it pass-- they did discount the visit for my trouble. Unfortunately, I felt the service this time around was also unsatisfactory. I made an appointment over the phone for 11:00 and brought my car in at that time. I spent all day looking at wedding venue options and was expecting to be able to pick up my car on the way home. We stopped off at Pep Boys at around 5 to 5:30 and, while the left turn signal light had been replaced, the main reason I had dropped off my car was to have the door handle fixed, and they had not even taken a look at that yet. So, after six hours, they had not even bothered to check my vehicle, let alone repair it. I would not be upset if I had just dropped it off-- Saturdays are busy. But I had made an appointment. The point of making an appointment is so that services can be rendered in a timely manner. I made an appointment, dropped my car off on time, and gave them six hours-- they should have at least looked it over. I do like this Pep Boys, but I would not recommend making appointments over the phone (I am not sure if the guy had even entered me into the system as an appointment, which would explain why I was put off until the end of the day)-- they offer online appointments, and that would be the best way to go. I would also be wary if I needed something done quickly. I will still give it another chance because the people there are friendly and it is fairly inexpensive compared to other local places, but-- overall-- I would no longer recommend this Pep Boys to a friend. read more

5pm appt, at 6:39pm they called me asking about my lugnut lock expkain where to find it in the truck (in the box to the left that says "LUGNUT", 20 mins later they call back can't find it. I go to store and ask the repair man where he looked, he states only in the glove box, I told them in the trunk. I always confuse the glove box and trunk too! read more

I love the fact that they went the extra mile putting on my new tires, replacing my valve stems! Saved us a lot of money!! Devin is a good manager. They need more help!! The replacement of tires takes forever. I'm talking hours upon hours. Thank you for the quality workmanship!! read more

This place is pure GARBAGE. Pure and simple. I'm simply in shock as to how they're still in business. If you get a great deal on tires, buy them and take it somewhere else to install it. Not even worth the mess of dealing with these people. I would advise anyone to pay the extra fee for tires/service and go else where that's more professional than this dump. Seriously. I would've given it a negative star if I could. The only person awesome was Rivas (sp) he was more than helpful with making sure the job was done right. This place would be a success if they communicated amongst each other and get a better system that helps them organize all the services they're working on, finishing, accepting...etc. it's time for a major update to this place. read more

Waited 5 HOURS after my keys were submitted to get my oil changed!! I watched as people who came for services after I arrived get their cars get service before mine. Mechanics hanging out in the parking lot while cars were needing service! read more

I would never return to this pep boys if it was the only repair shop around, they are THAT bad. My check engine light was on and I could no longer ignore it so I called them to check if they could look at it and potentially give a diagnosis and gave them the error code my computer was reading. They said they likely could and to come down, this seemed convenient since that would allow my car to be fixed on Sunday when most other shops are closed. I head straight down, first thing I'm told is "you can't be seen today" after asking for the person that answered the phone and told me I'd be seen a guy grabs a code reader and says we can go look at it. I say, the code is X and says X" and I'm told "ok but we need a little more information." After he goes and reads the code he then says precisely what I just told him back to me and says he'll need to discuss with a mechanic. After making me wait about 5-10 minutes he comes back and says "it's likely X" (which is what I already knew per some easy to do google searches of the error code) and that someone can look at it on Monday because the guy leaves at 5 and already has 3 appointments ahead of me. NEVERMIND the fact that online it says they're open until 8. When I say that I was told I'd be able to have someone look at my car today the idiot looks at me and says "I did look at your car"...right you told me what I told you when I called with the problem and less than what I already found in 2 minutes of google searches. So they have 1 mechanic working on Saturday and as a result they lost about 4-5 customers that came in but couldn't be seen because they were already full for the day with 3 hours left until the mechanic headed out for the day. Here's some free advice to Pep Boys, hire more mechanics so that you can meet demand, don't lie about your availability, and stay open the hours your web-site says. read more

Wed evening Less than an hour before close... The front desk person as well as the service director were kind enough to guide me the entire way... Really saved me from driving around with one headlight... A million thanks gentlemen !!! read more

My husband ignored my previous Pep Boys review and stopped in Sunday at 3pm for a full set of tires. He received a quote for $677.39. The counterperson then said his mechanics were too hungry to do the work and that he should make an appointment online. He proceeded to do just that and received a quote for $576.15 and an appointment for 2:00 p.m. Monday. We showed up together to wait for our tires to be put on and were told they were too busy and that we should "come back tomorrow." Pep Boys is a complete waste of time and effort. They cannot take a walk-in OR honor an appointment. What kind of way is that to run a business? Hire some good people or close down. read more

Pep Boys - Don't get a flat tire in Manassas. It will waste your time for days. - Auto Repair Near Me - Manassas, Virginia

I made an "appointment" online to have tires installed that were listed as instock at this store. I haven't heard great things about pep boys before, but I thought that they wouldn't be able to mess this up too badly. I showed up for my appointment and was told that it would be a couple hours. I walked to a nearby store for a little while, then checked in after an hour and a half. I was then told that they didn't have the tires in stock. When I got back to pep boys they didn't offer any good solutions so I had them put my old tires back on. After waiting a few minutes to get my car back,. I noticed that they had put the old tires on incorrectly, so I had to wait another 20 minutes to be able to leave. Please don't give this place any business! read more

I Live in manassas have dealt with midas before and wanted to try someone else decided to try pep boys tried 3 times to do business 1 get new tires nobody would even call back for a price 2 get my vw sensor again no price and nobody called back 3 sunday tried an oil change called saturday ask if i needed an apointment was told no just come in we have plenty time available when i came in sunday the representative after he has a personal conversation with a young lady he finally decided to talk to me to inform me it takes 4-5 hours for an oil change well 0-3 you strike out won't ever see my business horrible customer service horrible communication read more

If you want red carpet "four seasons" tuxedo service for your Lamborghini, with a nice waiting area and free drinks, avoid going here. These guys are probably not the best. However, if you want what is probably the best *value* in town, or want to avoid mechanics *who randomly replace stuff just to get more parts and labor* (yes, I've seen this), go here. We got an estimate for over $1900 from one shop. We took it here, thinking that perhaps they could do the job for less. From word of mouth, I was told Jazz is the best mechanic here, but Mike worked on the car, and I am very happy. The main people who dealt with us were Eric and Cornelius. Not only were they reasonably attentive, but they both had a nice sense of humor. I say "reasonably" because nobody was at the front counter for a few minutes. But, what do you expect? These people repair cars. They don't have a receptionist playing solitaire, waiting for the phone to ring, just to give you an inflated estimate you can't afford anyway. To me, that is actually good. Money goes to their very good mechanics, not managers watching customers. We paid $383. That is 80% off what we would have paid at the place with free beverages. Therefore, I have no absolutely choice but to award them 5 stars for their outstanding value offered. If you are filthy rich, that won't matter too much. But to other people, that might matter. And even if I were rich, I'd might have preferred to have gone here, especially if I was waiting. Why? Two reasons. First, when you only repair what is really broken it can take less time, and the job is completed faster. Second, I don't have to educate myself about the repair enough to know if I'm getting ripped off. This means less effort on my part. Added bonus: they were open late and they were nice to talk with. I felt like a 1st class person. We were able to get information during the repair which helped us decide what other things to do. read more

Brought the $19.99 conventional oil change coupon to the store & attempted to check the car in at the front desk. The staff insisted my car took synthetic blend or full synthetic (neither is true per the owner's manual) which I stated wasn't true. The staff stated "we can't put conventional oil in a car when their system calls for synthetic." Now, I've had attempted upcharges at other places too, but this is the first where the staff stated they couldn't comply with the owner's manual, only with "their" database. He went on to say owners of Camrys have been surprised their cars take synthentic (which they don't either). This is a Pep Boys issue but affects this store as well. DO NOT fall into the upcharge nonsense. Check your manual & call ahead prior to wasting your time and/or money. read more