Looking for a reasonably good place to service your car? Then stay away from this place. I dropped off my car at 11:15 AM this morning for oil change and yet after 4 and half hours they haven't even touched it. And yet I get threatened by not getting my car serviced when I show concern as if they are the last place remaining on earth who can do my oil change. NEXT TIME JIFFY LUBE. read more

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Honestly, I had previously had a good experience at this location, and now this time, the service and repairs were a joke. My car has an issue with the air conditioner, and I told them it blew hot and cold air. They charged me a lot of money for a new belt and a system flush, which still has the same problem. I brought it back, said it still didn't work, and blew hot and cold air. They said there was not problem with it. There is still a problem with it, and it is not working. They seemed to think I was making up the problem. The tires I bought were not inflated enough, and the flat tire light went on immediately upon leaving, and then they blamed me and said I had over inflated the tires- which makes no sense. No accountability- no customer service- is a complete waste of money. read more

Picked up wife's car tonight. We had them swap tires on her wheels. Quoted us $25 / corner when I called. A little expensive, but okay. They charged her an extra $60 for "TPMS check and reset." I've mounted tires myself on her car before (our shop was closed today; so, we took it to Pep Boys). There is no reset procedure. You just drive the car. Called and told us it needed an alignment. It needs tie rods, the alignment would be inconsistent unless repaired first. They called and told us it needed new rear brakes and that it is metal on metal. Rear brake pads have 4mm left on them. I moonlight as a service writer in Santa Clarita some times, but we never try to jack up the bill like this. $167.92 to mount four tires -- should cost $80 max. Buyer beware. read more

Pep Boys - Auto Repair Near Me - Pasadena, California

We came here to get something for my car but when we get in nothing. Like the place is almost empty. So please change caption: Parts, and so much more. read more

Pep Boys - 8/25/21 - Auto Repair Near Me - Pasadena, California

I went here to get a simple repair done for a faulty fuel injector. They said they would have to run a full diagnostic first. Okay that's fair! They kept it for an entire day then they said they couldn't do the diagnostic because my battery is dead and would need to be replaced + labor. I was like, "well can't you just jump it?". They said it wouldn't hold a charge. Something seemed off to me. Like, I never had a problem with my battery before? They kept pushing me to purchase a new one. The lady didn't sound genuine but rapacious. I didn't trust them so I had it towed to another repair shop. The OTHER repair shop said my battery was fine. That it was just my fuel pump that needed to be replaced. Pep-boys you lying sacks of crap. I knew something was off! If all you do is take advantage of people you won't get regular customers. read more

Please do not take your car here. My poor daughter took her car there because her engine light was on. They charged her $1186.00 and told her everything was fixed. After 2 weeks, engine light was on again and so took it back. They called her back and said it's good to go. After a few days, light went on again. The temperature gauge is reading high and the check engine light keeps turning on and off. This time they charged her $35.00 but it's still not fixed. As a mom who is a few hours away, I feel helpless with these people that try to take advantage of a poor student. I called to speak to the manager but they put me on terminal hold only to tell me that the manager is not available. I will be going to BBB next. read more

Always treated nicely, no price gauging, fast and professional work. Other shops have not done the same. This Pep Boys = Recommended.

Service: oil change Called beforehand to get a quote and ask how long for a walk-in (no appointment). $80 for synthetic oil. Told me there was a $20 off promo (it turned out to be a 20% off coupon, so a couple points off there - but you can look up the deals/coupons online before committing to going to a Pep Boys). Said it could take about 60-80 minutes since they're a bit busy right now. Indeed, it took 50 minutes until they took my car in. And another 30 minutes to change the oil. Could've gone elsewhere and gotten it done for $70 and in 30 minutes. They apparently rotated my tires too (according to the invoice I received afterwards), but I was sitting there the whole 30 minutes of service and even though I wasn't staring at my car the whole time, I think I would've noticed if the tires ever got rotated. All I saw was the mechanic spin my wheels to check the tread and whatever else of my tires; but I don't think they were actually moved from the front to the rear or anything. They didn't charge extra for tire rotation or anything, but I don't like seeing that I received a service that I don't think I actually received. I do like detailed reports after inspection, and Pep Boys have that going for them (fairly standard, but still). read more

Called about some tires. Gentleman that I spoke to was rude and very unhelpful. I went online and found what I was looking for at this same location. When I arrived to pick up my order, Jesse and another gentleman were at counter. Poor customer service! I was directed to go to parts department. mind you, ive purchased tires here before and not once have I been sent around the store like today. On the other hand a lady helped me out. I didn't catch her name. She was very polite, very helpful and great customer service. Tire/service department, on the telephone and in person, get a "horrible" experience report from me. I will stick to my usual pep boys out of my city. read more

Pep Boys - 5 tire purchase after telephone and in person Poor customer service at service/tire department - Auto Repair Near Me - Pasadena, California

Everybody knows Pep Boys. They have a great selection Auto items. Have been here to pick up supplies to keep my car in order. I've also stopped in to have some keys made. I have ordered some parts and have been pleased with their products and promptness. Good selection of items to keep your car clean, both inside and out. I wish they had a better selection of tools. Their prices are a little high but the convenience is worth it, especially since they're open late and on Sundays. Staff is friendly and will help you find what you need. Easy to park on the street or in their parking lot. read more

Pep Boys - Auto Repair Near Me - Pasadena, California

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I hadn't been to this Pep Boys before, but the ones in Burbank and Glendale have always been great, so I expected the same from Pasadena. Not so. Took almost 3 hours, and they didn't seem that busy. Wouldn't have been a big deal, except the waiting area was closed due to COVID. The real issue, tho, was after I left. I had asked them to look at the spare tire, since it had a puncture in the tread. They called to say they couldn't repair it - then tried to up-sell me 5 new tires, plus almost $1000 in additional repairs, including the brakes that I just recently had my brake guy look at. All I wanted was an oil change. When I picked up the car, the total for the oil change was high and when I checked the receipt, they had charged me to repair the tire they didn't repair. I'm not even sure they looked at it, since the tire wasn't even removed from the back of the CRV. Not going to return to this location. I'll drive to the one in Glendale, an extra 10 miles out of my way to avoid this one. read more

Auto stores are tough to trust...especially when prices are never shown for things. I paid $366 for labor alone for a couple of hours when the parts were so much cheaper. I looked at the total and essentially paid them $60 a hour. To add on top of that, their customer service is not the best and they seem like they're in it more for your money than helping you out. If you like Pep Boys then drive to a better location like Cerritos. Otherwise you'll spend way too much here for their labor and lack worthy customer service Update: they sent me $50 after a week of arguing which barely covers the amount I paid. To top it all off, my name was completely spelled wrong on the check which goes to show the lack of care this place has for their customers. read more

I have been going to Pep Boys for an oil change for the past 10 plus years. This is very hard to write but what happened to Pep Boys Service?? Over SIX hours to get my oil changed?!!!! So Angry! I made an appointment for 5pm online. An email confirmation was received for 5pm. It stated that the store will contact me to confirm the appointment as well. Service manager called me to say he's backed up due to the holidays and I need to come ASAP (11am) for an oil change. Earliest I can arrive is 4pm. He said I must arrive by 3pm or else he's going to turn me away WITH AN APPOINTMENT! He said there's lots of appointments that day as well. I asked if I can be reschedule for the next day and he said, it will still be the same wait time whether you come in or not. Basically no. Arrived at 2:45pm so they took my car into service. Said it will be ready by 7. Why can't I keep my original appointment? Said there's only 2 service tech past 4pm? Store closes at 8pm. Long story short, my car wasn't ready until 8:40pm!!! This doesn't even deserve a star but the service guys were working hard because they knew I was there all day! The service manager was completely rude and argumentative. Whatever happened to the old service manager Chris? Why can't I show up at 5pm like my appointment? Honda Pasadena has the same oil change service for the same price. $60 for synthetic oil change. I should have made an appointment with them but kept my loyalty to Pep Boys until this incident. You have been warned. Be ready for SIX hours of waiting. :( read more

don't bring your car here unless you wanna get ripped off.. Don't know who she is (Mexican lady) and I'm not saying this to be racist, I too am Mexican as well I just don't know her name. She was the only female worker there. She tried to overcharge me by $50 and when I caught onto it, she completely change the price to what it was supposed to be. I was trying to pay her 150 in cash and the rest on a debit card. I'm sure she was trying to pocket some of the cash I gave her. Customer service was rude when I drop my car off too. Definitely first and last time I will go there. I DO NOT recommend THIS PLACE. read more

Brilliant fast service. Front desk was great, Pedro was super helpful. The cost for front struts replacement was $400 less than Toyota Services quoted me and they aligned the tires too. Thank you! read more

Came in yesterday for oil change they said 2-3 hour wait so I asked for an appointment next day they said sure come at 8am. I show up early and then they tell me it's another 1-1/2 hour wait and nobody else is here. So confused as to why you make me make an appointment then ask me to wait anyway terrible customer service. read more

I wouldn't give this place one star if I could help it. Went there today for an oil change, tire rotation (free), and for air to be put in my tires (free). My car sits for long periods of time, and my low tire pressure indicator was visible. Worked with the manager, Pedro. He tried to up sale me on two new tires and alignment. I must have asked Pedro five times if air was put in the tires. Each time he assured me that it was. On top of this, I was told to bring my car back for an oil change after 41K miles - no exaggeration. While I'm driving home, I noticed the low tire pressure indicator was still visible. I called Pedro back and he assured me that air was put in the tires and that something must be wrong with the sensor. I called Crown City Tire & Auto Repair and asked if it could put some air in my tires. He, Leo, said, come on in! I went. Leo had air put in my tires and had them checked for nails. I was out of there in a flash. And, when I drove home, the indicator was no longer visible. Crown City just found a new customer! I will never go back to Pep Boys. Ever. read more

Took my shiny black German car there to have the battery replaced yesterday. This morning I walk out to my car and find some pretty substantial scratches ok the front driver side fender, along with additional evidence (smudged hand prints) that they didn't cover the fender before working on it. Covering the fender is a standard practice. I've called the store and was told to call back in the morning when the manager Jeff is there. read more

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This place is trash. I went to take my car for an oil change. Typically 1-2 hour job depending on the day. They told me 2-3 I accepted because it was my only day off and I had some errands to do in Pasadena (which was difficult to do without a car) Anyway, 20 mins away from being 3 hours, I gave them a call and they told me it would be another 1.5 hours... for an oil change. I told them I was walking over to get my car because it was too long for an oil change. I was on my way and they gave me a call saying they were taking the car in and it would take them 20 minutes... if I knew I had to basically take my business away I would have done it earlier to get my car back. Over 3 hours late I get my car and it's DIRTY. They ruined my carpet by not putting a sheet before stepping into my car and left my steering feeling filthy. I cleaned my steering wheel up and it's was disgusting and black... I couldn't believe it I didn't want to deal with these people anymore so I left It's pathetic I'm going to contact cooperate so they can handle them. read more

Pep Boys - This was filth I cleaned from my steering wheel. - Auto Repair Near Me - Pasadena, California

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I scheduled a service for my bmw it was for a simple brake replacement (the only service light notification) . I took it in 10/22 in the afternoon before I left we had agreed that it would also need a battery replacement, fine and was told to not reschedule because the "only personal working the next day were trainees and it's not recommended" I got a call a little before the agreed pick up time and was asked if I can leave it for an additional day which I agreed no hesitation, I know how it works with working with cars. Next day I go pick up my car they handed me my keys for me to find out another notification for a malfunctioning signal light! No one told me!! The guy never mentioned a thing!!!!!! I quickly go back in and the worker said oh yeah we tried to fix it but somehow they couldn't!?????????? Did not offer a solution only suggestion was for me to buy another light when they messed it up in the first place. Told me to take it up with MIKE. We talk to Mike and he said take it up with corporate!! Lucky for him that my husband fixed it not going to go over details but this is a caution tell for all bmw owners DO NOT BRING YOUR CAR HERE! I will also be calling corporate soon. Very inexperienced and I still cannot believe they failed to mention the light before handing me my car back! That's crazy! read more

Pep Boys - caused by work done on car, seems that the light somehow was left on & it melted something in the light where it made contact - Auto Repair Near Me - Pasadena, California

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I very highly recommend Pep Boys for tire replacement! I was driving my Mom (age 93) in her car. Suddenly one tire went flat. AAA aired up tire so we were able to drive to Pep Boys. Is was near closing time for them, and we had a family dinner soon to enjoy. No issue. Very quickly they changed out the tire even though very busy. Fair price. Very friendly and effective service we received from Pedro and David. Thank you very much. read more

These guys and ladies are so helpful and pleasant. I went in today and picked a few items for my household car and one of the things was a steering wheel cover. Easy to put in-you might think-right? After 10 minutes of struggling, I went back inside to get help. The manager and Diana said that they'd help to get it on. Diana struggled mightily, with that evil steering wheel cover, while I held what we'd been able to get on - were both starting to perspire but she did it!!!! Yes!! Diana is a petite, wonderful and mighty woman!!! Everyone there was so professional, knowledgeable and helpful. I plan to come here regularly for my automotive needs. Thanks Diana!!!!! Whooo hoooo!!!' Saundra Parker read more

My Hyundai Santa Fe began shutting down this past Sunday (9/23/2018) so I took it to this Pep Boys which is located nearby from home. They called me back the next day on Monday to provide me with the details of my diagnostic test. The diagnostic found that my car should have the solenoids, cam shafts sensors, and spark plugs replaced to eliminate the car from shutting off automatically; and also found that an axle should be replaced, along with an air filter, too. The diagnostic also suggested a fuel system cleaner too. The breakdown in costs were $1,131.66 in parts, $1,531.87 in labor, and other expenses at $187.70. Totaling to $2,976.58 with taxes. I found the prices for the parts to be excessive considering that I briefly looked up the parts needed to replace the solenoids, spark plugs, cam shafts sensors, and cam shaft cables for $471.07. A $660.59 difference in costs. (Didn't include the air filter and axle in my assessment because I have extras at home and I had the axle replaced at a dealership a couple years ago and its under a lifetime warranty). I ended up paying for the diagnostic ($89.99) and drove home to do additional research on the parts and labor costs since they weren't too concerned with looking for cheaper alternatives. This following event is what prompted the 1-Star Review: I went down to the garage to check my vehicle liter size for checking part sizes online. I opened the hood and my engine bay cover was MISSING. I quickly walked back to Pep Boys right before closing and asked if they had my engine bay cover, the attendant went back and grabbed it at a mechanic work station and offered to install it back on my car. If I hadn't went down to check my engine bay cover would have likely been tossed, and luckily I don't live too far away to go fetch it. Rather than be inconvenienced again I just took it with me home and handled the problem myself. They were kind enough to wrap it in cellophane, though. Pic included. I ended buying the parts and will be installing them elsewhere with more economical labor rates. read more

Pep Boys - Pep Boys mechanics forgot to install my engine bay cover, went back to pick it up myself. - Auto Repair Near Me - Pasadena, California

This is not a review of the service part of Pep Boys -- just a warning that the auto parts store is completely closed and the employees don't know if it's gone for good or if it's coming back. read more

Wow! Pep Boys really DOES have my back! Today around 5:00pm, I was driving my car when it started making REALLY awful noises from the engine area. I immediately knew that something needed to be done ASAP and called for a tow truck. While waiting for the tow, I called Pep Boys in Pasadena and described the noise and situation to Matt, who assured me that they could look at the car right away. After towing the car to Pep Boys, I was met -- sure enough -- right away by Matt and David, the mechanic who assessed the situation!! A new belt and tensioner did the trick. The team picked up the parts swiftly (I can't recall the gentleman's name who drove, however, thank you!) and installed everything in time for me to make it home for bed! Edgar made certain that everything was in order and kept me updated every step of the way, and Aaron also provided excellent customer service. David provided a detailed report describing how he fixed my car and his recommendations for future items I should be aware of to keep my car in tip-top shape! I'm extremely impressed by the entire team's effort to get my car fixed. I was in a jam, it was late, and Pep Boys Pasadena really came through. I can't thank them enough! Highly recommend the service and the fair price at Pep Boys Pasadena! read more

Blackhawk Rebates is a hoax. Unable to activate it from various computers/browsers. Finally, a credible associate at this Pep Boys activated the rebate process from their store computer. Unfortunately Months later I receive a communication that my brake purchase is not valid. That is inaccurate as I filed the rebate within the time allotted. I have been a customer for several years, from oil changes to major repairs. But, NEVER AGAIN. read more

Pep Boys - Antiquated link. - Auto Repair Near Me - Pasadena, California

What's the point of making an appointment if you aren't going to honor them? Came in this morning for my appointment at 10 am, was told I'd have to leave my car because they had two "emergencies" ahead of me. Why didn't I get a call so I could make other arrangements? so time and gas wasted + I have to find another place to do my oil change. I already had some reservations about making an appointment with them but decided to do it anyway. My mistake. Don't waste your time. read more

Do not take your car here they will mess your car up. Went in for brakes came back to pick up my car and it magically wouldn't start. Came back and they said it was another problem now my car doesn't feel right at all they did something and now I have to take it to a new mechanic. Horrible service when I asked they mechanic (Jesse) about there reviews his response was why did you bring it here then? What type of response is that if you work there? Horrible service and work trust me save yourself money and time. read more

This is the worst Pep Boy store that I ever visited. This store charged much more than other stores. They overcharged customers. The manager lady is greedy for money, cheated money and lied without shame. She is rough and rude. Not recommend. If you need Pep Boy service for your car, please find another location store. read more

Go to Firestone across the street (call 877.403.8940) and skip Pep Boys. I had a 10AM appt. on a weekday at Pep Boys to replace a DEFECTIVE car battery that I PURCHASED from the same PEP BOYS location. Since it was just going to be switched for a new one I said I'd wait. After 2 hours I finally asked how much longer. Front desk clerk was rude & dismissive. Poor customer service! They gave me the car keys at 1P. This is WITH a 10 AM appt. How are you going to have PEP in your name and be that slow? THEN....you get a survey asking about the service. WHY?! Based on the poor reviews they don't honor the survey questions or the appt. schedule. If my car broke down in front of PEP BOYS...I'd push it across the street to Firestone or have it towed somewhere else. read more

This is the first time I've wished Yelp offered the option of no stars... and my car never even made it to the service bay. Made a reservation for 11:00am Saturday for an oil change knowing full well how busy Saturdays can be. Arrived at 10;50am to find a line of maybe 6 people waiting for service from one(extremely surly) service advisor. Twenty minutes later, finally my turn! Ok, no problem, an oil change takes about twenty - thirty minutes tops right? Had no ride, so I just expected to wait... I had a reservation! Well, yeah, but Mr. Surly Service Guy barks " Hmph... hope you have about two-and-a-half, three hours, cuz we're backed up". But I had a reservation! For just an oli change! Tough. Not even an apology. Walked out. Look, I'll show some respect for your business when you show some respect for this customer's time. Why am I penalized for having the foresight to make a reservation? What is the point of a reservation if I'm just put in a que with all the walk-ins?? Why not a dedicated oil change bay and technician to get people like me in and out quickly??? Nope, that would be too efficient I guess, and well, respectful. I ask you - what would you do if you made a reservation at a restaurant only to be told you would face a two hour wait for it to be honored? F' you. Back to Just Tires where they give priority to those with reservations, and thanks to Pep Boys for wasting my Saturday morning. read more

They have an option to set an appointment online and when you arrive they say they have no technicians and that your car can't be looked at until 4 or 5 days later. Big waste of time today, do better. read more

I've taken my vehicles a number of times to this Pep Boys, primarily for oil change and some minor tune-ups. The service has been friendly but I've always just dropped off my vehicles. It does take a while when you drop off your vehicle, especially with no appointment, but there's plenty of things to do while you wait. The prices have been good for the service conducted. read more

I hope you read the reviews instead of making the same mistake I did (reading them after). Laziest and yet most expensive shop I've been to. Charged me well beyond what the part cost. And despite the labor taking less than 2 hours they charged almost $400 in labor. They don't care about finding out what's actually wrong and like in my instance don't fix what is wrong. Go anywhere else read more

Pepboys Pasadena good people Sometimes or most of the time this store is super busy and the staff always let you know. It looks that every one like to come here and this people try to take care of everyone. read more

Showed up at 5pm on a wed and they were closed. They looked at me lie i was stupid when u was reading the hours on the door wondering why they weren't open. Auto Zone and O'Reilly for me!! read more

Went in for an oil change. Ended up having to wait for 2+ hours and this was with having an appointment. I know for a fact it doesn't take longer than 20 minutes to do an oil change. What are they doing back there? read more

First of all I just want to say thank you for the great service my brakes are working great! But holy F@$ing $hit is that bathroom a horror scene. This bathroom hasn't seen it cleaning and possibly years, I hope because I don't know how else that bathroom got that bad. Anyway great service but steer clear of that it'll be in my nightmares. read more

My car battery was on its last legs, so decided to stop by Pep Boys to have a new one installed. Since it was a Saturday, I figured there would be a long wait....wrong! Store manager offered to install it right then and there, just had to pull up to the front. It wasn't even 15 minutes from the time I walked in, to the time I drove off. Excellent customer service, along with a great value in a Die Hard brand battery. read more

Had an appointment. Showed up right on time. Was told "we don't honor appointments, it's first come first serve" and, "you should have been here at 8am if you wanted it to be fast" "well, just go to jiffy lube or somewhere else if you don't want to wait" What's the point of making an appointment if it actually means nothing? And... man.... your sales team upselling to another merchant? read more