Patrick and Robert are knowledgeable but honest. I just bought a ram 1500 and had not made first payment yet when brake pedal went to floor. Not only did Patrick get me in immediately but was a straight shooter about brake costs. I will definitely be returning for future services at Shavano Park PEP Boys. Found a business that you can trust and get repairs far faster than I thought possible. Guys need raises! Thxs again !! Trey Means read more

place has gone down hill tremendously. made an appointment two days prior. was told an engine diagnosis was gonna cost $100 alone. I was never spoken to by April up front until I had to ask how long a diagnosis takes to then she responded dryly with a look of shock and responded with and I don't know and some other stuff. waited a while as I watched others who came after me receive good customer service and follow ups on their vehicles without having to ask or approach them. i was also met with uncertainty about what could be wrong with my vehicle and shown a part and I did not want to pay for a possible issue just for another to potentially follow. my keys were tossed on the counter by the mechanic with no follow up. I came for answers and left with none. and out of $110.80 I don't know what the reason is but a complete 180 from the last time I was in. customer service was extremely poor read more

Do not take your car here! The guys working at this shop are incompetent!!!!!! Called them for an estimate to replace both headlights and running lights because the right side headlight and running light were not working. They said they could do it for $88. My step son took the car to the shop and after an hour of working on my car, they said that they couldn't fix it and they were not going to charge him. They left my car worse because now the blinkers don't work. I went back today so that they could fix the blinkers and the manager was very rude. He said that he did not feel comfortable fixing the car and that it was going to be expensive. After arguing with him for a few minutes, he told me to take my car and get off of his property. These guys can't even replace a headlight bulb!!!! Do not go here!!!!! read more

This place went down hill quick. Dropped it off after they couldn't honor my appointment time. Just came in at 8am to pick it up the next day. Nothing had been done and the incompetent manager wants to act like he was doing me a favor for finding my keys. Don't come here for service read more

If I could give this place zero stars, I would. They don't deserve any stars. The experience was very unprofessional. I arrived at this location at 10 AM, and they told me to come back at 3 PM because they were fully booked, which I accepted. However, when I returned on time, the worker who was supposed to service my car wasn't even ready. I ended up waiting another 40 minutes, only to be told they had no coolant for my car and that I needed to go to another locattion The employee was not helpful; they didn't offer any compensation for the inconvenience, nor did they provide information about another location that had the necessary supplies. There was no reassurance about when I could return for service. Overall, the experience was horrible--there was zero professionalism, and they clearly do not care about their clients. They work in customer service but don't seem to provide good service at all. I will never come back here again and would recommend going to a different location instead; this place is just a waste of time. Afterward, I tried to call the store to speak with the manager, but the lady on the phone was disrespectful and wouldn't let me talk to anyone. Do not come here In addition Patrick was no help. After reading all the comments i don't understand why he still is working there. He not a honest worker doesn't want to help clients. read more

If I could give this 0 stars I would. Booked my online appointment TWO WEEKS AGO. Day of appointment turns out they didn't even know about my appointment and "customer service" only ordered one tire out of my 4 tires I got. It was suppose to be $86 tires with buy one get one free. Get here and it's super slow and they seem like they are busy( which they aren't) and are debating about changing out my tires. DO NOT COME HERE FOR ANY DEALS BECAUSE THEY WILL JUST TURN YOU AWAY AND ACT LIKE THEY HAVE NO CLUE. read more

Pep Boys - Auto Repair Near Me - Shavano Park, Texas

Patrick was rude and not honest! My daughter took her car in. First I was told it would be $2,000 for the repair. Then that number changed to $7,800! So I told my daughter to pick up the car without the repair. She shows up and they want $110 to release the car. The problem is that no one was ever told about the charge. When I called Patrick was a smart ass with no consideration. I have taken many cars here over the years but will never ever use them again. 1 star is far better than they deserve. read more

my check engine light came on and they diagnosed it as the throttlebody, which they said needed cleaning. Which I was charged over $300 for. Two weeks later the same thing happened. Now it's with a different auto mechanic who also diagnosed it as the throttlebody but is actually replacing it. This Pep Boys also said that my pads and rotors were shot on my brakes, I took it to brake check who said my brakes were just fine they don't need to be serviced for at least another year. The staff here at Pep Boys was very polite and seemed helpful, but I feel taken advantage of. I won't be going back. read more

I can describe one word to these guys! Outstanding!!! From customer service to craftsmanship repair, they are second to none. Patrick and his crew are very honest with me on the cost and gave me options and even gave me way beyond explaining what to hold and what is really needed. They don't upscale, Patrick will just tell you objectively what really your car needs. Kudos to Ben as well that took care of my 1997 Expedition. Great crew! read more

Brought my car in due to the brakes randomly making a squealing sound. Prepared to spend an arm and a leg but Patrick called and let me know there was nothing wrong and even took the time to clean and blow them off to help. I so appreciate the quick and honest service!! As a female you never know if you'll be taken advantage of or sold something you don't need. Will keep coming back here for any future service needs! read more

Excellent quick service! Tim & Rene are awesome! Took excellent care & time to explain things thoroughly

I came in right before closing, and Jesus took care of me. He was really nice. I really appreciated him and the other workers in the store taking care of me last minute thanks to them I can drive home safely on the interstate and not worry about dying. read more

everyone was so nice and they had such quick service they did an exellent job on my car

Just keep driving past this place because Jimmy and his crew are the worst! They do not stand behind their work and have zero customer service. They were incompetent with completing my alinement on my truck which in turn ruined my right side tire. They refused to take responsibility for the tire they ruined due to their incompetent alinement and now I have an unsafe tire. They don't care if I wreck with my kids or not, they're so cheap they just don't want to pay for their screw up. I paid Pep Boys $100 for an alinement so they could ruin my tire which will cost my over $200 to replace. How is this ok???? read more

Pep Boys - This tire was fully tread less than a month ago before I brought it to Pep Boys. Do not come here! Awful service! - Auto Repair Near Me - Shavano Park, Texas

Straight CRIMINALS. I'd had some jerking issues with my 2011 Nissan Sentra for a couple of weeks and decided to get it checked out with Pepboys. After the diagnostic check, I was told there was sand around the Air Flow and this was most likely the cause. I'd went to the beach a month or so prior so thought it sounded about right and gave the go-ahead to fix it. I picked up my car and the next morning, the check engine light goes on.. Autozone performed a diag check and said it read air flow issue. Popped the hood and saw instantly that a clamp was missing on my filter. After my husband called Pepboys, they told us to bring it in and they'd put the clamp on. I went in, they put the clamp on without any kind of apology. So far, really crap experience. Here's where it gets criminal. Two days later, my car starts jerking nonstop, check engine light comes on and I've decided it's time for a new car, eff this. Sold my car to my father-in-law and he takes it in to a Nissan dealership who shows him the air intake hose has a 3-inch tear in it! Either they didn't do a single thing to my car because there's no way they would have missed this or worse, they tore the hose. STAY FAR AWAY. read more

Originally my battery died during the winter storm Uri and they were the only ones open. My neighbor jumped my truck that I use for work and I got down there. They replaced my battery before closing up due to the storm. Jimmy the manager was professional and got me back me on the road. read more

Went in for a tire repair. It was quick and the staff were friendly. They offer a military discount.

Came for oil change and brake inspection. Drove down the street a few miles and almost got into an accident. Went back to the shop and they tighten the rim. However left me we a continued issue they were unable to resolve. I ended up taking it somewhere else to repair my issue. My vehicle is well taken care of and maintained for the last 8 years. Find somewhere else is my recommendation. Maybe even a different just brakes location. read more

These guys are great. I should have come here first for brake job. Instead, I went to a subpar garage off Hildebrand rd. that did a poor job. Brakes where to sensitive and had a grinding noise. Took it back to them and they still couldn't do it right waisted 2 days with them. I decided to go to pep boys Shavano Park, they did a professional job and determined the one of the rear rotors had been broken by first garage from over tightening and front brakes not adjusted properly. Brakes work great now. I will be going back to this pepboys for future work. read more

My lift gate broke last night as well as my brake lights went out. Because my car was old and I decided to be efficient I went and bought the brake lights at O'Reilly. The people from Pep Boys were able to put it in within an hour and fix the liftgate and save me probably $500 I am incredibly grateful to their adaptability in their speed. read more

Great service even when understaffed! Came in for a tire patch up and Andres and the mechanics took care of me quick and easy. Highly recommend using Pep Boys! read more

The staff here are friendly, professional and prompt! I've brought my 2013 Tahoe here for several things over the past year. Today I had them replace the headlight bulb on the driver's - a few weeks ago they replaced the passenger side bulb. I was told at the time that I should replace both simultaneously - won't make that mistake again. The techs were so understanding. Not only did they change the bulb, they reconnected the lines to my wiper fluid (thought they broke awhile ago) free of charge! This location definitely has a regular customer in me!! read more

Thank goodness for this location. The bandera location has bo issue with telling you they cant help their ppl leave early or their too busy. Military location has amazing customer service they explain everything you need to know and what they can do for you. Also they are willing to help you at your convenience never do they say no or cant help. Andrew at the front desk is well knowledgeable and very helpful read more

Took in for brakes to be fixed spent over $1600 to have everything replaced - 2 weeks later my brakes were the same as before. They replaced the master cylinder again and it lasted two days. I'm going somewhere else. read more

William and Jimmy were awesome and friendly. $400 less here than Jiffylube. He gave me a great deal. This place is definitely female friendly. read more

The service and experience was outstanding. Joseph was so honest and sincere. He saved me money gave me advice on how to adjust my brakes and I will be back and Highly Recommend you take your car here for more than just brakes! You can trust these guys! read more

Absolutely terrible. They lied about being able to look up lifetime alignment and refused to. The manager lied about checking the balance on the tires and refuse to check them once he was called on it (mechanic told me that he didn't check). Then simply told me I had to fix the control arm, which I know is not the problem. Even the mechanics all know that the manger routinely lies about work being done, as they told me to come back another day when he wasn't there. Do not come here, ever. read more

Always willing to help I take all 3 of cars here Dimas has done an amazing job helping me out and showing me what's wrong with the cars and giving me a walk though of the work that's being done 10/10 read more

I have tried to go about this in an understanding way but after the email from the market director David Lilly at Just Brakes I received I thought I would leave a note. I recently took my car to Just Brakes on South Lamar Blvd in Austin. When I got on the highway at 70MPH the hood flipped up and crushed the windshield, not to mention ruined the hood itself. I called up the shop who were very nice in telling me to go through my own insurance. I emailed in and got a response informing me that every hood has a safety latch and this should not have happened from Marketing Director David Lilly. Thanks David for that information I know that this should not have happened and I am aware of a safety latch. The point is that the hood has to still be pushed down enough for the safety latch to engage. Whatever the case, I have never had this happen on my car in the ten years I own it but the second I get on the highway after the hood has been worked under, it flies up? This should not be my problem. read more

If I could give this place a negative 5 I would the service is terrible. They lie and cheat you on your money. They will sell you anything that sounds good. Their tire warranties are crap, I had to go double check my tire balance to find out that it was not even done. They charged me for things I didn't even buy!! I would never recommend this place I gave so many chances and today topped the cake. I can not stand this place and if all Pep Boys are like this to hell with Pep Boys. They blame the last person in charge and take no responsibility for the mishaps. Hell no. read more

Came in today in a bind. Needed a new caliper on my truck and rotors and pads on the back. The guys over at just brakes took good care of me and my vehicle. Their prices are fair, their employees are professional, and they finished the job 2 hours before the quoted time. It sucks having to spend hard earned money on vehicle repairs, but a shop like this makes it a little easier read more

I was ripped off at Just Brakes - What every you do NEVER USE THIS SHOP. www.justbrakes.com - 14335 Northwest Military Highway, San Antonio -(210) 764-1260 My Girl friend took my car a 2005 Scion Tc in for sound coming from the front right side break. they then told her it needed a new axle, she did not know they where not able to do this type of Job I was out of town and she was trying to surprise me for my birthday, they said they could do in in a day and the part was $525.00 + labor they had the car for a week and when she went to get it back it was pulling to the right they said it would need a wheel aliment but they do not offer this service. When I got back and found out what happen that they charged 525.00 for a part that is $80.00 at O Rally s auto parts right up the street. and the now the car was pulling the the right and need more work, I then discovered that some one had ripped off my ear phones from the car, after returning to the shop we then found that the whole crew had been replaced. with all new people. after trying to resolve it with there customer service they said to bad that they would not do a thing. After further research we then found that they where kicked out of the State of Florida, and that maney other people from all over the US had been ripped off by this company. read more

I had a great experience with this Just Bakes location. The staff was professional and honest about their services. The manager even advised me to go elsewhere for my transmission fluid change because they do not offer a flush of the system. When I called they pointed out coupons I could print in advance to save money. I think Joseph, the manager, is new to this location and has been working hard to offer great customer service. read more

Just Brakes is now Pep Boys...with new management! Russell and Esteban are awesome! They went above and beyond to repair my vehicle and to get me the best deal. Russell is honest and great at explaining what repairs are needed....he walked me through everything and showed me the issues with my engine. These guys have impeccable customer service and the quality of the repair work is top notch. I highly recommend this location and it will now be my go to place. Thanks guys!!! read more

I take my car here for all maintenance. I've always been treated well and pricing is far. I know enough about cars to know if I'm given correct info. I also have a friend who knows a lot about cars and verifies info. I've been given good guidance here. I have an 2006 with 120k miles and plan it for a while. read more

Convenient place. I get my brakes and oil change done here. My truck is over 220000 miles and they even offered to drive me to work on the time I needed the breaks done and would take a while. They have no problem printing out what you should do next in maintenance order too. And they are open on Sundays 9-4/5 read more

My fiancé took her Q5 to get breaks done about 3 weeks ago and they swapped out one of the HID bulbs, turn out the other bulb went out and she took it back to get the other one swapped the mechanic Andy recommended she buy the bulb somewhere else so it could be "cheaper" so the same bulb as on the other side was replaced turns out that this guy swapped out the german HID bulb for a crappy Korean made bulb that he probably had in the shop and in turn blamed it on my fiancé for buying the bulb on the outside which by the way he recommended this place is full of crooks and dishonest people. You can't trust these people. read more

came in with a 300 dollar issue was charged 900+ and upon leaving the brakes were worse then when we came in.upon complaining we were told how much it was our fault and that the would "help"" us out and fix it. A week later we have to take the car somewhere else to repair whatever they did to it. avoid them, get out, you shall not pass!! whatever it takes go somewhere else and please don't let one "apology" on a site make you feel like they care. unless you see update where they make there mistakes right then apologies on sites like this are just damage control. read more

Went in to service my Silverado because the vehicle kept having power issues and shutting off while driving. Told them repeatedly that I was 90 percent sure it was my battery cables because Last time this happened that was the issue and even my truck was saying I needed to service my battery charging system, which I showed them a picture of. Informed them that worst case it might be my alternator and after that, their focus of course was just the alternator. They said my cables were fine and it was 100 percent my alternator. I spent almost $400 to replace, which took less than an hour to get the part, and 6 days later the same issue arose. Went back and told them they did not fix my issue and said I would not be charged for the extra work. After that I got the run around from different employees for the next 2 and a half weeks with either "Let me check on this for you and give you a call' or "I have to talk to the manager and give you a call" or "We are having troubles ordering the cables." Finally I was informed that it would cost around $500 to replace my battery cables and I would have to pay the FULL price. In conclusion I never got my issued resolved, paid almost $400 for an alternator I probably didn't need and STILL have to spend money on getting my original issue taken care of. read more

Had very slow service had to wait 30 minutes before they even took my car back even just for an oil change and nobody was even before me. Then another lady walks in and is standing at the counter waiting on service and the customer service gentleman is sitting by a wall outlet charging and playing on his phone completely oblivious that he has customers waiting. Very disappointing and can tell ya I will not be coming back here again read more