I had a horrific experience with a Firestone on Harlem in norridge and decided to see what my options were in the area. I set up an appt online at 4:30pm and showed up around 3:00pm just to drop the car off and go have lunch with my gf. The young lady at the counter was very pleasant, but explained they closed at 5, so it might be tight. She said that they would check the tire for damage to see if it could be repaired or if it required replacing, and give me a call. Head out to grab lunch, and the appetizers hadn't even arrived before getting the call that they found the damage in the side wall, and she told me they had already swapped out and replaced the tire. Like that was just fast af. Seriously, I expected to be there at like 4:59 with them telling me that it would need to be picked up the next day. So I go in and have another great experience with the tech who did the job. His name is Sonny, and he's knowledgeable, professional, and personable. Great combination. Pep boys is lucky to have those two folks working for them. read more

I made an appointment because I had a flat my appointment was at 12:00 it's 2:30 and they have not even started working on it. The service rep Brandon was pretty aggravating just kept saying they were to busy today. I asked them why are you taking appointments? This store is not run very well I would not recommend coming here he was then canceling appointments that were scheduled for today. it's a flat tire not rocket science should be fixed in 15min also there was another lady that came in after me that also had a 12:00 appointment but was taken care of before me when I was here 1st read more

Have been to this location several times over the years and I have always had positive experience and friendly service with decent pricing on most the auto services that haven been done, highly recommend the location read more

I needed an oil change and as I was going down touhy avenue in Skokie I saw the pep boys in a shopping center. I went in there and they serviced my car.3 weeks later I needed a little more oil because my oil was leaking. I met with Omario and he actually topped it off for me at no charge. These guys at this place and I've met a few people here are the nicest professional people I've ever run into. No attitudes just happy to help you out. Definitely check out the pep boys on touhy avenue in Skokie and their pricing is in line or less than other places that I've gone to . Thanks again Omario for your help .As Arnold would say "I'll be back " read more

Good crew of mechanics! They are Eurotech, which is hard to come by who's down nevfantastic work on my Audi. Brandon on the other hand refused to do my brake inspection as I had a 6:00 appointment but a higher paying A/C repair trumpet my inspection so I drove 94 from Touhy to Lake Cook Rd with no brakes and Just Tires took my vehicle in for repair without question. read more

I would never return here I had new tires put on and an alignment done On a Mercedes gls 550. When they put on my tires They scratched the rims so bad It's unreal I told them about it They said call claims department I did They said the rims were like that Bull shit Go somewhere else Get what you pay for Unreal and very unprofessional!! Screw-boys !! read more

I ended up needing 4 new tires and they had them on in about an hour. Crazy fast!! Johnny was the technician who performed the work. Thank you Johnny!! The waiting area has a couple tables if you need to work from a laptop while you wait. The people working there are friendly and they care about their customers. read more

Had work done on my Audi here after experiencing overheating issues and the team did a great job. I worked with Omari and he is incredibly personable and professional. I have since came back for a new battery and coolant top off and Omari got me into the garage quickly and on my way. As other reviewers mention he always goes above and beyond. Will definitely be coming back. read more

Literally go anywhere else. I went there for a flat tire. Told me 2 days and would need all 4 new tires that it was corporate policy. I did not need all new tires. I have been to other Pep Boys within the last year and get one/two tires at a time was acceptable. I do not trust their business ethics. I went to their competitor with no problem. And will continue with their competitors. read more

I would leave zero if I could. Made an appointment stating the exact issue. Drove 45 mins to appointment to be told they don't have a tech that can do it. It takes two seconds to read a note and then call the customer. Especially if the appointment is made days in advance. This place is a joke. read more

Sharon at the front desk is clueless and wastes customers time. I had an appointment at 12 and waited 15 minutes for her while she answered multiple phone calls to address me. Once she was ready to talk to me she informed me that my oil change would take an hour and thirty minutes, even with a reservation. Go somewhere else if you value your time. read more

and in the end they didn't want to pay me for the damage they did. I don't recommend the fraudsters to anyone and never to come here and do anything on any vehicle, because the people inside who work don't know anything and not only don't they know anything, they don't even know how to use a tool, they only know about a hammer and a crowbar. very very bad service, not to mention the liars who work up front, it's a disaster, I really can't say about other locations because I don't know, but I can say everything about this tray and I have and evidence that I can attach here for everyone to see what you are doing.monkeys. they destroyed the door sills on my sprinter when lifting the vehicle with a crane, and after that, when I showed them what they had done, they returned the vehicle to the service center and started pounding with a hammer to straighten one of the holes so that the doors could close because they crushed the door sills so much that the doors could not be opened or opened, then from the impact they stripped all my paint and damaged the body, and now the paint is starting to fall off and fall off in that place rust. stupid monkeys read more

5 star service, all the guys were great. Came in for check engine light. Front desk Omari, was above and beyond. This place extremely busy but I appreciate the help and efficiency. Spoke with several mechanics and they were informative and chill. Will be returning for future services. read more

To anyone in need of a car repair....BEWARE OF THIS CON ARTIST RIP OFF JOINT! I brought my car in for them to change a flat tire since it was close to where the flat occurred, and all they did was try to charge me hundreds of dollars to make other repairs I didn't need and unknown to them, I had already brought my car a few days prior to my dealer for service and everything checked out fine. This store is filled with incompetent service people and a manager that doesn't give a damn about customer service or assisting someone with a flat, this place is all about trying to cheat the customer. If you ever get a flat, call AAA instead so you are not cheated by these thieves. read more

Do NOT come here! I wish I would have read the reviews first. I'm being generous by giving this place 1 star...it deserves none. It should not even be in business. This place is incredibly disorganized. I made an appointment online to have 4 tires installed. It took me two days to get my tires installed. Yep, you read that right...two days. Day 1 On the day of my appointment, I receive a call from Sonny stating that they are short-staffed and only have one tech. I asked if I should reschedule and/or come in later and he told me that I was fine to come in at my scheduled appointment, but that there may be a delay. I said no worries. I get there and the place is disorganized. They only had one tech which is to be expected, but there's no one there to answer phones. I had a spare tire on when I went up there. They took the rim off of the wrong tire. Then they failed to put the spare back in my trunk. They couldn't find it (how does that even happen?!). Then the one lone tech didn't know how to take off the back tire so I had to come back the next day because that tech would know how to do so. This whole ordeal took 3 hours. You would think they would have offered a discount, but they didn't. I instead ended up paying an additional $9 which I'm still puzzled about and received no explanation as to why this was different than what was stated online. Day 2 I was the first person at the store and they still took 2 hours to put on two tires. They found my spare but to be completely honest I don't think it is the original spare. I think it's the wrong one. I spent a total of 5 hours trying to get 4 new tires installed. Never again. Do yourself a favor and go straight to the Walmart tire center down the street. It's like another 2 or 3 minutes further down the road. Trust me, the extra 3 minutes will save you 5 hours. I do not recommend this store, just go to Walmart instead. I just saved you a colossal headache...you're welcome! read more

I just had the most impressive experience at the Pep Boys on Touhy. Sonny assisted us and he was not only thorough in addressing the issue and explaining everything, but he was so kind and professional. He was handling multiple customers at the same time and did not appear frazzled and instead was able to give every person excellent service in a prompt fashion. i want to tell everyone that if you encounter Sonny, you can count on a great experience i am still so impressed with how he handled our issue. I will definitely be back and will tell others as well. thank you Pep Boys for having such great service. Wow! read more

DO NOT ORDER ONLINE From THIS LOCATION... Ordered four tires online late Saturday online to be installed at 1pm on Sunday. I was getting one of the buy three get a fourth free with free installation. Came out to like 390 total with taxes. Great! Fast forward to my appointment time. I walk in to three employees behind registers, one was on their phone, the other two talking to each other-takes them like 3 minutes to even acknowledge me. They apparently canceled my appointment at like 8am on Sunday, when I placed my order at around 2am. They said well the system canceled you and sent an email. Being a Sunday where I work late the night before, I didn't check my email. The guy basically started blaming me for trusting their system. I ask them what they can do for me now. They can order it for in for another day or I can try the Elston location, but call first. So they can't do anything, wasted my time, then everything they could do today was 100-150 more than what I paid. I use my car for work and this is denting me financially more than just the price of tires since I had a donut on my car. Total bait and switch bullshit. Didn't expect that from a national chain, never shopping here again. read more

Pep Boys - Sign and parking lot. - Auto Repair Near Me - Skokie, Illinois

honestly beware of going here. I went in about a month ago for an oil change/tire rotation. The "new manager" took forever to check me in. Talking about how he was hung over and almost late to work. Then I asked him to check on one noise that my car was making. When I went to pick up my car there was a laundry list of things that were wrong and they didn't even check the noise. Just yesterday I went for my lyft inspection to a different mechanic and apparently I need new brakes, which was not mentioned at pep boys. Pep boys did tell me I needed new tires (less than a year old) and this other mechanic assured me I didn't. They also stripped one of the studs in my tire when rotating the tires and didn't even tell me. I will NEVER be back. read more

I dropped my car off this morning for brake service and was very satisfied with today's service. Sharon was very friendly and helpful, as well as Juan by taking $40 off my bill with their monthly coupon. Definitely will be back. read more

Dropped car off for most of the day to have tire pressure light looked at & replace spare tire. They called to tell me car was ready to go. Light was still on - turns out they didn't even run a diagnostic to determine why the light was on. read more

Horrible!!!! Got an oil change at this location. After a little while the engine oil pressure went off that it was low. Took it to the dealership and there was only 0.5 liters of oil in car. They sent out their insurance "adjuster" and did a "review" of vehicle. They declined the claim saying they did no wrong. This is a 3 year old car. No issues before this and all of sudden there's something wrong after the "oil change". There was no oil in car. All they said was that something is wrong my car and they did nothing wrong. Don't trust them and never go here or any pep boys. Horrible experience will never be back and no one I know I'll be either. Kicker: when I got back to pick up the car after "oil change" the car was running with the keys in front of the shop with no one attending it. Go somewhere you trust because pep boys don't take any response it's for any issues. read more

Undergoing some renovations and changes it seems but the service was very good - friendly staff, courteous, prompt, affordable.

Hi, I just want to say that the team at the Skokie Pep boys are so kind and respectful. My husband and I went there with a tire from our sons car that had a nail in it. Omar and his team were very understanding of our concern since our son needed to drive to Wisconsin, where he already had tires ordered. They were so willing to try to help us, but the tire was not repairable. They put the small tire on the car for us and did not charge us for the work they did on checking this tire. I think that if every business and everyone was this honest and compassionate the world would be a better place to live in. Thank you Omar and to your helper (sorry I did not get his name but he was very cool!). We have done business there in the past and will continue to use this Pep Boys. Sharon and Dennis read more

Juan, Sharon, and Omari were great! They were busy but did a great job getting me in & out.

went in to get my front light changed walked in and stood at the counter for four minutes while the lady stapled papers together never sayiny i will be right with you. Than said what i asked and she said three hour wait. W ill never step into a pep boys again with service like that and will spread the word on how rude employees are. read more

Service was quick and easy, they got me in and out as quickly as possible. Customer service was great, was a very welcoming environment.

IF YOU VALUE YOURLIFE DO NOT USE THIS PEP BOYS. about 2 years ago PeP Boys did a brake job on my car about 8 months later the brake caliper came off and jammed the wheel while I was doing Aprox 30 MPH. The car came to an abrupt halt. I was left stuck on the side of the road for 4 plus hours. Extremely poor Maintenance! tried again this past week with PeP boys felt the brakes grinding mechanic said breaks were fine. Took car to firestone they said the pads and rotors were worn causing the grinding. Firestone offered to let a PeP Boys Rep into their work place look at the rotors and pads however 2 managers at PeP boys declined. I do not trust this PeP boys to do any maintenance. Use extreme caution if using this PeP Boys. I asked if an ASE certified mechanic looked at the brakes and I am still waiting for a response. Do not trust PeP boys! The called the Store Manager to attempt to resolve this issue. Perhaps the worse person that I have ever dealt with in customer relations. Condescending and extremely rude. read more

If there is below 5 star I purchased tire online 4 Of them and I have appointment 5 o'clock and they call me 2 o'clock told me that they don't have time to do my tires can you come early and I was there at 3:30 ...hour and 30 minutes be4 my appointment and then they told me that no guarantee to get my car done today and then I ask to speak to The manager and the guy he said I'm the manager what do u want I don't Believe any manager in The world reply to customer I'm the manager what do u want end of Story they did only one tire not all 4 unprofessional read more

I purchased tires and a wheel alignment from this location twice. There was an immediate difference in the cars maneuverability. This was great because I had to travel to Springfield for a business trip and and needed my car to work properly. I just got back and I felt that I must write this review because their work was great and I didn't have to rent a car! The workmanship and speed of service keeps me returning. The manager, John S, ensures the customer is satisfied. It's hard to find a manager that is trustworthy and won't take advantage of the customer. This location I like! I forgot out they have pep boy rewards too. I will check this out also. read more

Pep Boys - Waiting Room - Auto Repair Near Me - Skokie, Illinois

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Excellent service done by friendly and professional people. David helped me out and was sure to communicate with me exactly what was happening with my car every step of the way. I only wish Pep Boys was located in Evanston instead of Skokie. Thanks again to the Pep Boys crew! read more

If I could give zero I would. Absolute worse customer service. Literally got into a screaming match with the rudest employee. Called and made appt to change tires and was given a date and time. Called back to get an estimate before appt so there are no surprises and the person who answered the phone said it would take 24 hours to change my tires. Thats not what I was originally told by the other salesperson. When I expressed how crazy that was and asked why I wasn't told this before he got defensive with me. I told him to cancel my appt and he kept yelling that I wasnt listening to him. I heard him loud and clear. He said they only had one mechanic. What? I will not leave my car for 24 hours for a job that takes 2 hours. Id rather pay a little more for better customer service and a quicker turn around. Stay away from this location. read more

So I came here 15 minutes early, and Steve said it'll be 1 hour wait. So I walked to Walmart and came back at 4pm and my suv was still parked how I parked it, and it really pissed me off from the Lies I kept getting from these people! I wouldn't recommend if you're trying to save $10. There was another gentleman that said he dropped his car off in the morning and it's still sitting in the same spot ‍. I'm very disappointed, and I wasted my time with this place!! read more

Please replace my defective tire valve sensor that you installed. Where is your customer service?

Made appointment online. But I was taken back when the guy told me it is not guaranteed that the tires I order online are available. So I left. I didn't want to deal that kind of treatment so I left immediately and went to a diff store. But I don't blame this store manager, instead I blame the inefficiencies of corporate store. They must change their policies ASAP. read more

I am writing this update because I spoke with the manager who was not in the store the day I came in. He was very personable and told me he would talk with the mechanic to see what happened. To be clear, the manager quoted me the same price as the online price quote. This problem was one mechanic who decided to quote me a price of $95 for a basic synthetic oil change. The price is $75 and he decided to overcharge me by $20. I was told the mechanic was a great mechanic but not great with customers. I'm not really sure if this ifo helps but it makes me understand that some people get great service and some don't. I guess I will add that the service manager is off on Thursdays so I would go any other day but Thursday because he seemed like if he was present i may have possibly got a good oil change for a reasonable price. read more

I purchased an installed battery online for $148.83. I went to the Skokie, IL store and their employee "AC" tried to overcharge me by $100. I had to complain twice as he tried to overcharge me a second time for $10. He said I had to prepay it in order to get the agreed price, which is untrue as it is not indicated on the invoice or website. It was bait and switch. Lastly "AC" complained that I got upset and that I SHOULD APOLOGIZE. If I was a minority or had poor English, he probably would get away with it. How many other people has he ripped off? read more

Tire light came on. I took my car directly to the dealership and they couldn't figure out what was wrong with it. Next I tried Firestone, but those guys said they were too busy to help me. I called pep boys they said to bring it right over. An hour later they were done. They found a big nail in my tire and repaired it. So happy with the service here! Thanks!! read more

Do nothing here. Do not set up appointment. They will tell you they have so many booked before you that u have to wait 5 hours even if you got there when your appointment started. Spent four hours looking for tires for a good price for good tires and I stumbled upon this location and they told me would be five hours even though my appointment was at 11 and I got there at 11. Why even set up appointments online if you Let the walk ins go first thing. Walmart across the street did it in 25-20 minutes read more

I brought my car in for new tires that I bought from Tire Rack. I figured I would ask that my alignment be checked and thought, "I might as well get the lifetime alignment warranty". Before the tire install my car drive straight, after I left the car began to pull to the right. It was so slight that I didn't think much of it and it being winter I decided not to take care of it. 6 months later I went back and asked them to rotate my tires and I mentioned the alignment issue. After I went to pickup the car it immediately started pulling to the left. So it's not enough that the car was messed up by whatever these individuals were doing wrong, but now my car pulls me into oncoming traffic! If they're not capable of producing a quality alignment or telling customers that it might not be necessary, they shouldn't be doing alignments for anyone. Update: I went back and they adjusted my alignment after I explained what the issue is. It finally feels normal. I appreciate that they were able to fix the problem. -I had a funny feeling that the mechanic that came out to talk to the gentleman that checked me in was upset for some reason that I brought the car in. He came out complaining. If it was not an issue, I would not have brought it back yup get fixed. read more

Went in for an oil change and coolant flush. Their "service" damaged my engine and thermostat and caused me additional $1500 in repairs. They didn't mention any issues when I paid, but low oil pressure light was on after oil change and my car started overheating. Went back only because they forgot to put engine cover back on my engine and wanted to reclaim it, and they quoted me ~$1000 to fix the damage they caused. I'm not sure if it was Intentional or incompetence but they caused my vehicle to be undrivable. read more