Just had repairs done here and pleasantly surprised. Brandon is the new manager and if you had a poor experience like I did last year (late 2024), then give the new team a chance. I was impressed and no one told me to write this. Definitely a good experience this time and hope Brandon stays. Thanks. read more

I drove into Pepboys when an attendant at a car wash told me a drape covering my engine needed immediate attention. An employee looked it over and tacked it up for me. This was very reassuring and the employees couldn't have been more helpful. Chris Irwin read more

Couldn't have asked for a better team to take care of my car! (It was a gift from my dad so very important to me) Everyone was so nice and helpful! Matt was great and made the whole experience stress free! It was easy to tell they value their clients and will do anything they can! read more

Probably the worst service I've ever had at a mechanic place in my entire life. They tell me it's the starter and then replace the battery without letting me know and charge me $275 and then charge me another $700 to replace the starter it took them three days to figure out all that and how to do it and then they tell me when I go to pick it up that now I need to replace the fuel pump because the diagnostics said that didn't you already run a diagnostics? Why didn't it show that to begin with now? My check engine light is on it was not on before. This is a complete utter rip off why I will never ever ever again. Go to a Pep Boys and I'm hoping that somebody in their higher up headquarters sees This message and gives me a phone call. Absolutely ridiculous. read more

Great people! They listen and are detailed. They will repair something and if they make a mistake are humble and will rectify the problem. Highly recommend for maintenance. read more

The reputation managers are busy trying to cover up the negligence this shop produces. They fired their mechanic for malfeasance. In the meantime they leave my Mercedes in the parking lot under a tree unlocked for two weeks. Pep Boys is a felon friendly establishment. Many of the managers and mechanics all come from the same school of thought. They have no problem putting the con down to get to your hard earned money. If I had a tricycle and they worked on them this would be the last place I would go, thus was my mistake! Just look at the reviews and note the responses by the reputation management company. Do your homework and avoid getting scammed. read more

I have been here several times and never had an issue. Batteries, oil change, tires etc. Always a good experience.

I made an apt for a friday at 3 pm and dropped my car of after hours on Thursday to give them all days to do the alligment for 4 tires. I did not hear anything from them all day and after my third unanswered call they informed me at 530 on Friday they would call me back in 30 min to at least let me know the price. I never got called back in the remaining 2.5 hours of workday. On sat I drove by the shop and noticed my car was still not touched. I called and spoke again to the front desk and he promised me they were working on it. when showed up at 1230 my car was still in the same spot. I had to miss a whole day of overtime work and they no intention or honoring any apt of promises they make This is what happens when the owners dont care how there employees act and don't value customers. i called pep boys main line on sat and explained the situation they promised to make it right and call me in 48 hours that was 5 days ago. pep boys does not care that they screw over people avoid them at all cost. i took it to tires plus and they did it cheaper and honored my apt! read more

My wife has been to this Pep Boys location in Suwanee a few times and has always received excellent service from Jason. She always raves about his helpfulness and personable attitude. We have bought tires through their BOGO Black Friday sale and been a couple times for other tire related issues. One time when the wait was going to be longer than expected, he even provided a ride home through Lyft for her. Quality work & quality service here. Highly recommend! read more

called for a simple question about a service that is displayed on the website and before I could even get the question out whoever was having a bad day on the phone immediately just cuts me off. extremely rude as if they get the question all the time however pep boys websites show they do ga emissions so they should take they up with them not customers. hope his day gets better read more

Replaced multiple sets of tires here plug bmw battery which was tricky. Very pleased with the services, quality...and reasonable cost.

The worst experience I had from the front desk technician on this location.. so rude and disrespectful. Not listening about the issue. Complain that he was busy and 'end of day' are his words.. definitely lost 1 customers and the references.. went to other place and got fixed in NO TIME.. I could have given -ve if had an option... read more

Clean lobby and very nice waiting area. Brandon, the manager was very thorough in explaining why my car needed synthetic ol versus traditional (and showed me in my manual where is calls for synthetic as well - chapter 9) Quick service, as I waited (45 minutes) Got an oil change, tie rotation, and check up. (Penzoil; was told that same additives as mobil 1, but a lot cheaper) With the 20 off coupon, came to 57.10. Only wonder is. .what is this shop fee? (Only 4.52) Overall, great service and excellent customer service. .keeping the customer informed the entire time. Will go back in a few months. I have 6160 miles on my car. .the recommendation is at least 11170 read more

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These guys are great every time I have needed them they do something a little extra for free. And I noticed they are way more patient than I would be with the new local culture. read more

I came here because of the positive reviews. I should've paid attention to the negative ones. Nelson obviously couldn't care less about me or my car and just wanted to make a sale. After paying way too much for brakes(double what one of their competitors charge), my brakes are still squealing. I'll give an extra star because at least it was fast. read more

Let me preface that I've gone to this location many times because they are reliable and close to my home. That being said, they nickel and dime me every step of the way no matter what the issue is and are highly ineffective when it comes to communicating with customers. I'm a trade worker so I have some general sense of what labor goes into mechanical work. Even with all that knowledge the manager, David, felt the need to mansplain every step of the way because the thought of someone knowing as much as him was beyond his comprehension. His inability to listen to understand and his prodigy like way of listening to respond was astounding. In our conversation I never got a word in without him cutting me off, and no where did I get to express the issue I had. He called me rude and treated me like a child. I'm a 30 tradesman not a teenage girl that needs everything handed to her. That said, I purchased "Road Hazard" for all four of my tires which I bought online and had them mounted and balanced at this location. The package was misdescribed to me that if anything happened to the tire, even the act of me stabbing it right after they put it on in front of the store, they would replace the tire for free. That was the conversation I had with the previous manager. This, according to the fine print, is not the case. Now I completely understand that I was lied to about the policy. I can empathize that is not the same manager so it difficult to pay for a prior employees problem, but the simple fact that I couldn't even get that sentence out without the manager interrupting me six, and that's not an exaggeration, times to tell me there's nothing he can do. I hadn't even gotten to the part where I asked anything of him, just wanted to tell him the situation so we could come to an arrangement together. I will never, regardless of how close this business is to my home, be taking my business back to this location. I will call a tow and spend more money elsewhere to get the same service before I'm treated that way ever again. I recommend anyone reading do the same. read more

Terribly overpriced 800 $ they charged for a radiator change left loose oil cooler connections and damaged new radiator during installation I wouldn't send my worst enemy to pep boys for any type of service highway robbery read more

Pep Boys - Auto Repair Near Me - Suwanee, Georgia

Purchased 4 new tires. I asked that they turn off the "low tire pressure" warning lights when they installed the new tires. When I picked up the car, the low tire pressure light was still on. They said the light would go off after about 3-4 miles. However, the light is on 2 days later and it's showing about 10 psi lower on one of the tires than the other 3. Also, the pressure in the other 3 is extremely variable. Does seem they could have at least filled the tires with the appropriate amount of air after spending nearly $500 there. Typical customer "no-service" these days. read more

Absolute the worse place with worse staff upfront. Very rude and disrespectful. I would give them zero star if i could.

Best auto service I have found in the area. Solid practical reccomendations and very easy to work with on complex issues. I needed some extensive suspension work and got my 2nd opinion and quote from Jason. Totally satisfied customer read more

horrible customer service and probably the rudest employees I have ever talked too, someone has to hire new mechanics these guys are the worst read more

I LOVE this pep boys location. The mechanics are honest and helpful. I am a young twenty year old woman living without my parents so it is very hard to find trust worthy people for my vehicle but these guys are fantastic!!! I have been to many locations and this is by far the best one! I trust these men and I am very thankful for them. read more

I was loyal to my old pepboys when I lived in California so naturally I would try out a pepboys in my area. When my oil light came on I stopped here in a panic. I didn't immediately have the money for an oil change so I stopped to ask if my car would be okay another week without one. Justin and Nelson assisted me and they were extremely friendly and helpful. I decided when I could afford it I would come back and get oil change. I arrived today to David and Brandon. They weren't as friendly and welcoming. In fact they both tried ripping me off with additional unnecessary services that I didn't want. My car is new and did not need a new air filter but they insisted they needed to get it in order to do the oil change. My old pepboys never charged me for than 40 bucks and these people were trying to charge me upwards of 60. Absolute rip offs. I'm not trying to be up sold some bullshit I don't need on a new car. read more

I absolutely have no idea where to begin about how pissed off I am. I took my car to a Honda Dealership a few days ago just to find out that THIS PEP BOYS gave me an after market Starter that wasn't even for a HONDA and charged me $1000+ for it when at a Honda Dealership it was only $800 plus labor. Mind you this service was done about a year ago just to find out that they gave me a shitty starter that wasn't even for my car. I really really really hate this place and will by far plead that if you want something done... DON'T GO TO PEP BOYS on McGinnis. All they will really do is break your already functioning car more, and charge your ridiculous prices for it. I've had 3 separate occasions where they have proved their incompetency. Worst fucking service ever. read more

Manager Nelson applied road hazard warranty to replace tire with new one instead of repairing. Also, they applied another warranty to repair another issue. I always feel that this Pep Boys store will do whatever makes sense the most for customers and it is good to have them in our neighborhood. read more

Pep Boys 7750 McGinnis Ferry Road Suwanee, GA 30024 Very Rude and have no respect for the customer. I had my car towed there @ 8:30 AM and they put me on appointment for noon. My husband went there at 1:00 PM. They told us they don't have time to look at our car because they only have ONE mechanic working... No Courtesy to let us know they don't have time to look our car. I had to re-tow our car to another mechanic and now we have to wait the extra day since by the time towing and moving the car from one shop to another it was time 5:00 PM. This is a fairly new business ... so instead of making the customer, they are making their customer take business somewhere else. Not going again!! Bad Customer service read more

I wish i can give them zero star. They are horrible! Not only are their customer service the worst! They look down on minorities and talks about them behind their backs. Very degrading and unprofessional. I regret taking my car to this location. Do not take your car to this pep boy location read more

Always go with your first impression. Also reviews are usually right. I wanted to like this place because it's so convenient to me. A few months ago I went there because I was having problems with my starter. They sold me a $300 battery that did not fix the problem. So I said I would not go back. But I needed an oil change before a road trip. I got there at 7. I asked the guy behind the counter how long he said mid morning. I said ok like 10 or so? He shrugged his shoulders it just depends. I just walked out...just bad communication skills. read more

We ended up with a flat tire on a Sunday, but Andrew Strong got us taken care of at Pep Boys in Suwanee. Incredibly nice and helpful. We'll be headed back there this week to get new tires. Very happy! read more

Agreed with fouzia very bad customer service and talks rudely, drop my car early morning by 8:30am, they fix my appointment for 12:00noon to check, I was waiting for there call to find out how long will it take,but they never call me back,but when after couple of hrs of my app,they told me very rudely no time to fix it today they are very busy take somewhere else, I will never go back there again, and please dony waste your time too, read more

Went there in December because it was close to my house but This place has the worst customer service. I paid over $1700 for tires and they told me that I needed an alignment. Told him to go ahead. Later that night they told me they COULDN'T FIGURE OUT how to align my car so they said they just put tires on. When driving home I had to turn the wheel about a quarter turn to the left to keep the car straight. And all kinds of Warning lights came on driving home. The car was driving fine aside from the tires when I took it in. They denied touch the alignment. They did something and Made the car worse. Took it to the dealer and the dealer noted fresh wrench marks where someone attempted an alignment. And the dealer ended up fixing the issue. Went back due to a nail in the tire which would be covered under road hazard. They said they can see me in an hour when I tried to schedule to come back later they said they couldn't guarantee being seen when there was no one in the waiting room. He told me the next appointment would be 3-4 days out, just to patch a tire. Needless to say when they don't care much about customer service. They would rather have us driving around with a flat tire. Never going there again. read more

was in a bind for prepurchase inspection. helped me out and found a couple costly maintenance needs. Bought the guys cookies at Publix behind the shop. read more

Excellent! My husband brought his car there with a flat and they couldn't be nicer. He had a nail in it and they fixed it with no problem.

Use caution before taking your car to the McGinnis Ferry location. Well over priced and poor quality repair work. Problem never fixed. At minimum, Customer Service training would help current management. read more

Avoid this place! You will not regret! Went this morning to service the brakes and rotors. After two hours they realized that had the wrong brake pads. Went back in the afternoon to do the service. Because of the problem they offered a 20% discount. Although I also had a pre-paid card of $40 from them due to another service done, I asked my wife to take a picture and send it to me, as the manager said that it could be keyed in the computer. Manager went for lunch and the attendant could not do it. I asked to go and pick up the card when the technician Mr. James interjected and told me I could not leave the premises without paying. I explained that I was going to pick up the debit card, but he looked at me as if I were a thieve. Bottom line, Mr James started explaining that he was doing me a big favor by giving me 20% discount. I listened to him until he finished. When I started talking Mr James simply turned around and started walking back to the shop. I said that I was talking to him, he just went on back to the shop. Congratulations for how rude those people are. Pep Boys had already lied to me as a customer with this buy 4 tires and pay for 3, years ago. Never received the money back. And will never go back there. Scam, total scam. read more

By far the best PepBoys Service Station I have visited. The space is modern, CLEAN, and the reps were extremely friendly and personable. I am usually hyper-sensitive to the BS most service stations serve up, but I did not get an inkling of 'screwage' from these folks. Their waiting room was very comfortable, the wifi was decent and free, and there's a Dunk'n Donuts across the way! Try them out. read more

I wish I could rate them ZERO stars, 1 star is way too high. Made an appointment 10 days before installation with Joe who had no record of the appointment. I decided to leave the car when they said it would be done before 11:30. I called and spoke to the more elderly guy ( Chris I think ) and he said my car was "next on the lift". So, I waited until 4:30, had a coworker drive me out of his way to drop me off and retrieve the old wheels and tires. The car had just gone up in the air. I asked why the delay and they gave me some BS lies about the TPMS being "gummed up" and they needed to rebuild them but didn't have the parts. At this point all old wheels still had the tires on them. How could they know they needed to be "rebuilt" if they never took them out of the wheel? Waited around another hour for them to install 4 wheels. I would have respected these guys more if they told me the truth to begin with ( they were working on waiting customers ). PLEASE do not use this shop for anything !! read more

I had never formed an opinion of Pep Boys before today, as I had never used them for any services. Today, that changed. Last night, I made an "appointment" to get my oil changed today at 11am. I arrived at 10:45 ready to have my oil changed. When I asked about how long it would be, the man behind the counter stated that it would be 2-3 hours. I stated that I had made an appointment at 11am. He said, that that only meant that I would then be put on the "waiting list" which at that time would be at least a 2 hour wait. Another employee sitting in the customer waiting area stated that "its like getting a haircut, you're appointment time only puts in in the waiting line". I stated that the garage bay, labeled "oil changes" was empty and asked, "what are you doing?" He stated, "do I look like I change oil?" I'm not an expert, but when you're wearing a shirt and pants that are the same color and are the same as the other workers I saw and have your name embroidered on your chest, then YES, YOU LOOK LIKE YOU CHANGE OIL if your in a automotive service facility. The only clue that I might have recognized to indicate that you did not change oil, was that you were sitting in a chair in the customer's waiting area at the time. My experience with other service providers, such as Dentists, Doctors, Barbers, Optomitrists, etc. that do take APPOINTMENTS, is that upon creating said appointment, they HONOR it by seeing you within a few minutes of the agreed upon appointment and don't just put you at the end of the current "wait list". Since neither of the other employees behind the counter attempted to interceed and and correct the "lounger", I can only assume that this is a Pep Boys managment issue with their culture and the employees themselves should not be blamed for their behavior. You never get a second chance to make a first impression! Pep Boys has had theirs, I will never return or recommend them to anyone. read more

I made an appointment for an oil change and tire rotation on a Sunday morning. When i made the online appointment I said that I WOULD WAIT FOR THE CAR. I get there 10 minutes early for my appointment and I am told that I would have to leave the car. It would be over an hour before they could start my service because they only had 1 person working in the shop and the appointment they had before mine ADDED a service to their car that would take longer. Why wouldn't you make the customer that added additional lengthy services leave their car knowing that you have other appointments coming up? If you have multiple appointments (other customers where coming in while I was there) why would you only have 1 mechanic working. We are a 2 car family, soon to be 3 car, and will NEVER go back to this Pep Boys! My wife had a similar problem with the Pep Boys in John's Creek. read more

Took my Saturn outlook in for an oil change and they pointed out 2 leaky front struts. Since I had an extended warranty I had them go ahead replace them which required a front end alignment. 800 miles later I noticed my 2 pretty new front tires were worn down to the cord in a toe-in misalignment. Returned to the store and after some pretty thorough research by the manager Brandon, he concluded it was their fault gave me 2 new tires tires to match the ones I had and fixed the alignment problem. He actually gave me the printout showing the before and after alignment numbers. Whole process was about half a day but I couldn't be happier with how they handled the situation. Very professional with a "customer first" attitude. Updated: in response to another review about keeping customers informed, Brandon pointed out that his focus is to correct that with all the technicians. The coordinator was excellent with follow up so any information she gets from the techs will get passed on. read more