Being from Oregon my wife had tire problems and stopped here. The sent her away telling her that no one can't fix it and she must buy a new one. They then left her standing there with no help. Another place fixed the tire with out a problem. They are just out for the all mighty dollar and don't care about anything else. Go some where else. read more

I'm doing a review for advice inside the store. The story seems to be different for the outdoor services. I looked for parts for a major maintenance. The store is pretty big and stocked for every part that I needed, with separate catalogs at each section. The shining feature this visit that earned the five stars is the lady Parts & Advice desk. Sucks I already forgot her name, but she was friendly and knowledgeable, and showed everything on screen what was found and available. I had questions about transmission parts, and she clarified what was needed, and went further to offer tips abour maintenance, offering advice from experience on issues with working with people not in a shop, and ways to get lists for free online and from the dealerships for the appropriate parts for easy reference. Overall, the customer service was thorough. Also, there's a big sign for the restrooms, which is... convenient. And it's by Costco, which is... nice. read more

I have had multiple bad customer experiences here. Today was no different. I keep trying to give them my business and they constantly disappoint. I got my tires from them and bring m to car in for tire rotations. I try to have other services done while my tires are being rotated but they constantly can't find any time to do anything, even with an appointment. Don't waste your time here. read more

Okay, let us start with some of the basic things mechanics are suppose to do. 1. Quote you correctly. 2. Fix your car. 3. Make sure you do not have to return anytime soon. Guess what this place doesn't do? All of the above. This is what pep boys will do. 1. Improperly quote you 2. Damage your car with their inexperienced mechanics. 3. Make sure you have to come back and juice you for money. Avoid this place like the plague. Tell your family to avoid it like the plague. In fact, let's all get together and boycott this place. My experience with them was as follows; I went in because of an accident and they were suppose to replace a basic tire. That went from replacing one tire to replacing a whole axle, then two axles, then they destroyed one of the lug bolts connecting the axle to it. The total estimate was 1600 dollars. (when insurance coverage it came out to over 2300). I had two lights on my dashboard on afterward which they said if they wanted me to have it fixed they would charge me more. The next experience was for a BASIC OIL CHANGE. That was it. Now, my check engine light is on after two week period. TWO WEEKS! Please, don't come here. Don't even think about it. RUN. read more

I ordered a tire for my daughter's car from Tire Rack and chose Pep Boys to install it. My appointment was scheduled at 4 pm. The service advisor, Dino, informed me that I was able to bring in my vehicle earlier. I dropped off my vehicle and it was completed in an hour. I appreciate the quick turn around and exceptional customer service. Thank you Pep Boys! read more

Came here to pick up some spray paint. When we went to check out, there was no one at the registers, and about 4-5 people behind the counter at the tire & service consultants area not doing anything. They ignored us and another person waiting in line, until their manager came onto the floor and told them to help the people in line. The employee who rang us up didn't say hello, she just acted pissed and complained loudly about her manager in front of us. REALLY unprofessional. Was glad to finally leave. On an unrelated note, they take Apple Pay now. read more

Lowest rating in town for a reason. Took hours for 2 tires. 10 bays 2 workers. I've been here before. 50/50 chance of getting done in a day. This was so bad I signed up to yelp just to complain. read more

I shouldn't complain about the wait because everyone else has the same idea about getting your car serviced on your day off! They can take care of whatever is wrong with your vehicle! read more

Pep Boys - They have a nice customer lounge now, coffee and TV. - Auto Repair Near Me - Vallejo, California

Ha! This place is a joke... where is that 0 star when Pep Boys deserve it. Came in today at around 1pm to pick a couple of filters for my car. They don't have referral books in the filter aisle therefore I went to the counter to ask for help. There were already 3 other people in front of me and waited nearly 25 minutes until we all left to spend our service and money somewhere else. There were 2 employees in the back looking down at their phones for god knows how long and finally looked up and saw 4 of us standing there and literally went to the back of the store and did not come back to help us. That would have been 2 stars if they did with our 25 mins wait. Should have looked at the yelp reviews before coming to your store.. because all of it seem accurate. 250ish reviews with 2.5 stars should tell us how suck your store is. read more

Went in for oil change. Asked them to check for leaks because I found stain in my driveway. Over three hours for oil change. Truck leaves bay.. I'm in waiting room. No one calls my name. I get in long line. Wait 30 more minutes to see clerk. He says. "Your truck is ready. I was just about to call your name. We found the leak. Would you like us to fix it?" I say, "Well, hell, yeah. That's why I came in. You didn't fix it?" 'We can't fix it without your permission." 'I was in the waiting room." 'We didn't know that. We're very backed up today." 'You had my phone number." "Whatever. You need to come back tomorrow morning." "Fine." Next morning I go in. "Why are you here?' "You made me an appointment. I have an oil leak." "Where?" "I don't know. You found it yesterday. Told me to come back." "We have no records on your truck. We will have to do an inspection to find the leak $55." "Wtf? You already found the leak. Just fix it." "Sorry. We have no records to help you." That's when I left and went to good old Lew's Brake Shop. read more

Don't waste your time making an appointment. Had to wait several days after making appointment for 11 am. Arrived on time and was told there was a 3 hour wait, that they were running a little behind. Amazing that they could be 3 hours behind after being open for only 3 hours or so. The oil change bay was empty and no one was around. They apparently don't give a shit about appointments. read more

If I can give this place no STARZ I would. I am very very disappointed this is my day off. I took my car to Pep Boys for a basic oil change at 12:30 it is now 2:45 p.m. my car is still sitting in the lot hasn't been touched. I go to the service counter and ask for my keys back. I told them I've been here for over 2 hours they asked me my name and give you my keys with no apologies or explanations. This place is a joke please stay away. read more

Pep Boys - Auto Repair Near Me - Vallejo, California

Poorly serviced business, irritated customers... AVOID this place!!! Not only do you always have to wait in the longest line to get to the counter (not enough workers at the desk to man each customer, which seems to take at least 15 minutes each), but also... I popped in yesterday morning to make an appointment for a tire rotation. They said the appointment would only take about half an hour, and said I could either wait or bring the car in between noon and 12:30pm that same day. So I decided to book the 12-1230pm appointment and circled back at 12:10pm to drop the car off, and had a friend pick me up so we could run some errands. They said they would call when the car was ready. After 2.5 hours I figured the car would be ready and had my friend take me back and drop me off. After waiting again at the counter for at least another 15 minutes, I was told they had not even started working on the car and it would take, ohh about another hour before it *might* be finished!! Needless to say I took my keys back there and then and vowed never to return!! Awful service!!! Do they really think customers have nothing better to do with our time?? And maybe "Sorry sir, how can we make this up to you?" Nope, not a peep. AVOID this place and take your hard earned time and money to another business!! read more

Terrible customer service. Called one shop put me on hold for long time called a different shop same thing. Time is precious and we as consumers dont have the time to be put on hold for an extensive long periods. You lost my business pep boys. read more

Had good experience in the past. This time was an accumulation of the WORST customer service ever! From the website to the sales rep to the manager on duty to the general store manager, each had a different story and all B. S. No one was capable of making a simple decision. Called corporate requesting a call from area manager. Still waiting! Btw. My last interaction with store manager Greg, ended with him saying "whatever" then hanging up. Terrible customer service, It's been awhile since my last update. STILL NO CONTACT FROM PEP BOYS ...at any level. Been taking my car to Les Schwab on Sonoma Blvd. Very nice people and great service. Highly recommend. read more

By far the worse store I have ever been to. Service department customer service sucks! Everyone their must really hate their job. You will not be helped at all unless you stop them from what they're doing. If I can do negative star i would rate this store -5 stars!!!! read more

I was in yesterday morning to buy a car battery and the young woman who assisted me was amazing. (I'm sorry I didn't get her name.) They didn't have the battery in stock but she made the extra effort to call a nearby competitor to see if they had it in stock. She gave me all the information I needed to get the correct battery that very morning. Kudos to this excellent employee. read more

There are two types of people that gives a review- either the ones who've encountered good experience or the ones who have bad ones. Like the review below, its all about Clark! Just like any place anywhere, everyone is bound to get bad service but its important not to be too hasty with conclusions. When I walked in to Pepboys earlier, it was a madhouse with long lines of people trying to purchase their items. It seemed impossible to get my car checked out. As I was about to leave to get my car looked at somewhere else, the store manager Clark checked in on me to ask if had been assisted. He gladly walked to my car and inspected my tires himself. He diagnosed that my TPMS light was on indicating that I had low pressure on my tires. He personally put air into my tires and informed me that the TPMS light will go away after driving a few miles. As he said, the issue was resolved after i drove for a few minutes. Awesome customer service with no charge! It's not everyday you see service like this and I know he gained one more person to add to his long list of lifetime customers! read more

Worst service I've ever experienced I asked where to put my oil and seens they wanted to leave they answered rudely they I request information about an item they told me they didn't have it then I went to look for it and guess what I found it if they don't like their job they should definitely look for another one read more

I needed to know what the code on my check engine light was. I went to the Pep Boys in Vallejo. A guy working the front counter ( I think it was Chris) helped me with my 2002 Tundra. He was super friendly, full of good advice and qucik. read more

I called yesterday asking if they would be available for a battery change in about an hour from when I called, they said yes come by. I did an no one was there, I stood there for 15 mins for nothing. I'm calling now, to see if I can come in the morning. Hours say 7:30am-8pm there recording says there closed, its 7:31pm!?????? read more

Omg this place is a complete waste of time, brought my wheel with tire in for repair, got a call the tire is patched. Came in and picked up the wheel but realized there is a new tire on it wth! Looked at the new tire I got and its a wrong size, came in in the morning there is a line of 8 people, 2 cashiers manning the line and 3 more walking around having extended conversation... asked for someone else to jump on to help with the line got told we are not from service department wth!!!! Aren't everyone should be cross trained? Updated review to 3 stars Zay apologized for the wait and offered a right size tire fixing a bad situation. read more

Outstanding customer service and efficient service! Thank you, Jason and CJ! Your overall service and going the "extra mile" are what keep me coming back. I have been a customer of Pep Boys Vallejo since 2007 and they have consistently met my expectations. Some advice: - set an appointment online - in the weekend, with an appointment, expect, at least an hour This is one busy shop as their customer base is growing! Keep up the good work, guys! read more

Took my car there for new tires replacement and came back missing one lock nuts. I wished I stayed there and inspected my vehicle before leaving the lot now I have one missing lock on my rims. Tried calling them but it seems like Pep boys never answers their phone. You would think they would immediately see that one is missing while installing the new tires and locks back on but nope. Now I may have to lose more money replacing just one lock. Never again going to Vallejo Pep Boys. The boys that works in the shop probably didn't care to do their job and make sure that everything was back in place. Tires were overpriced compared to Big O Tires. Do not go here for services. Good luck. read more

I am a Senior citizen 66 years old Made an appointment for Purchase and installation of 2 front tires, @ 1:00 PM on Wednesday, dropped the car at 12:45pm, I was told by C... that the car was going to be ready in two ours, called at 4:00 pm C.... told me again that it was going to be ready in 20 minutes, and that he would call me and send courtesy shuttle would pick me up at home. It is 5:40 PM called the store, no answer and a recording tell me that they are closed for the day, NO TIRES, NO CAR and I can't go anywhere. Then my wife arrived and took me to the store, there was this character C..... I asked what have happened? He told me "I called you and your voicemail is full" To which I replied that I did not have a missed call, and showed him my calls log, no call from Pep Boy. As we are walking to the store I told him "I can not believe this Freaking lousy service " ,he turned around in a menasing attitude and Told me "F... K You!!! Now you will see what is NO SERVICE" He left, there was no else to help in that department, a manager of commercial account had to go and get an attendant from the retail dept. HORRIBLE CUSTOMER SERVICE, NEVER...NEVER EVER GOING BACK!!!!! TRUST ME I HAVE ALL THE TIME IN THE WORLD TO TELL ABOUT THIS ISSUE AND ABUSIVE BEHAVIOR FROM THIS MENTALLY UN-BALANCE INDIVIDUAL. read more

Very hot inside this business needs to have air conditioning repaired or replaced.. long waits for service make for very uncomfortable unhappy customers. read more

Quoted times sometimes are off, by hours even. Standing and waiting without help is also a problem. Once these guys removed the transmission fluid filter instead of the oil filter, didn't hurt my car but made a mess on their floor, they did replace the fluid and did tell me (as opposed to just being quiet on what they did). The prices aren't bad here, but the service and competence sure has room for improvement, despite the feeling of being ignored sometimes, when they do talk to you the workers do seem quite nice. read more

TERRIBLE Customer service! If I could give them 0 stars I would. I bring my car in at 1:30 they said theyd get to it in an hour. At 3:30 they were just starting to look at it (I had to call) and said theyd call me back. I had to keep calling back to check on the status of my car though they kept saying they would call me back. Finally half an hour before closing they called me and said it was ready, well then my check didn't go through because of some reason they had..even though they told me a check would be fine. So I asked if I could run home and grab my debit card and the cashier said to just let everyone behind me in line go ahead of me then she'd take care of me. Well I waited for her more than enough time to go home and grab my debit card and come back but all she did was try to run the check with a different phone number which didn't work. Well I asked if I could go home and grab my debit card since i would have had time to do that anyways and they said it was mandatory to close the drawers in 10 minutes (I dont believe that crap either) and I had to come back at 9am tomorrow morning to get my keys. So now I'm going to be late for work tomorrow because of these rude, incompetent, unmanaged idiots had to drag out my entire day (my only day off of the week by the way) and ruin it too. I am never coming back. I'm recommending you do NOT go to this place. I talked to someone I knew who went there and he said he had a scratch across his entire window when it came out and he complained and everything and all they said was they didn't have anything in the shop that would make a scratch like that... I have heard nothing but bad things about these people and they seriously need a better manager (It doesnt even look like they have a real manager) not to mention a better staff. 2 Thumbs down!! read more

Came in because it was the closest place to my house and just needEd a battery check i knew other places did it for free but i was getting gas at Costco and it was nearby. As i came in they directed me to service desk and the mechanic came out. Took him awhile to get to me, seems like they are are understaffed with all the work but i see now why. So my problem is i just asked for a battery test but he was pushing the issue about my starter when i clearly only needed a battery test. Long story short i got clearly annoyed at the fact he kept pushing the starter issue so i have tO pay 15 dollars. I said forget it never mind I'll go to autozone they would do it for free without the hassle because you know it was only my battery. So in turn at the end of the day i bought the new batterry at autozone. It's little things like this is what shows integrity of a place. It's no wonder they don't have many stars it shows with the people they hire. read more

Came on a Sunday and was advised to come with an appointment for a quicker service. Returned on Thursday with 10:30am appointment. Services discussed were oil change, change rear brake pads and wheel alignment. The person behind the counter was nice and apologized.Three hours of long wait and all I will leave with is an oil change. Very poor impression on a first visit. Won't be returning. Still waiting for my car at 1:40pm. I did finally get my vehicle and Chris managed to get the oil change comped. read more

Terrible service. Lazy employees. ZERO concept of customer service. I called on a Saturday at 3:30pm to see if they had the tires I wanted in stock. The phone rang for 15 minutes before I got off and called a different department hoping they would answer and could get someone from the tire department to answer--nope. No answer there either. I then just booked an appointment online for 5pm JUST in case they had the tires and drove over. I waited in line for 20 minutes. Phones ringing off the hook and of course, nobody paying attention to answer them. I told the employee I had an appointment for tire service at 5pm and asked about my tires. He told me, "Oh, we don't do appointments after 5. I don't care what the reservation online let you do." What the.... They ordered my tires--quoted me a different price than I saw online so I had to fix that too. Told me they'd call me on Monday to let me know if they were in or not. Monday comes--no call. I called them--no answer. I headed over again and my tires WERE in, they just didn't bother to let me know. Told me they'd be done in two hours. Three hours later, they were finally done. I told the manager about my experience (meanwhile, all three employees at the cash wrap were ignoring the phones while laughing at something on Instagram). The manager couldn't care any less. I was appalled. I called Ryan John--the store manager. No answer. No voicemail set up. TRASH BUSINESS. TERRIBLE EMPLOYEES. They really should be ashamed of this business. read more

Every time I come here there's either 1 cashier or I have to wait for someone to come to the register. What's up with that? I shop in 2 minuets and have to wait 10 minuets to get checked out. read more

I came into store to return a key that was duplicated here ,but did not fit my car. I was waiting in line to return the dup key. When Kemhem I hope I spelled his name right , greated and ask a guy behind me for any help, then he ask me for any help i told him what was going on. He made me another key but still didnt fit. I gave him 5 stars for acknowledging us as we waited in line. I felt welcome coming into this store. read more

I have a lot of praise for Jr., Roland and Todd. I went to Pep Boys tonight, August 31, 2016 so I could buy some headlights for my Prius. I came in about 7 and bought the lights and figured I would install them before the sun went down. Not. More than an hour later, the sun was pretty much down, it was dark and I was stumped on how to get these lights to install. It looked like the store was closing down and first Jr. came out and offered me a hand, then Roland and Todd came over and all three of them worked by flashlight to get the lights installed. I was very thankful since I was going to have to deal with calling a friend and leaving my car there overnight. I tried to offer them some money since they bailed me out this jam. They politely declined. All three of them were a class act. Thanks guys, I will make Pep Boys my only stop when I need work or parts. Tom Keene read more

What's the point of an appointment? Really bummed with the respect they gave my time.

Terrible customer services specially the tire center and they never answer the phone. Even if are standing in-front of them they don't ask you if you need help. read more

Service Manager Marc was very helpful in assisting me. Him and his team identified my problem and replaced my battery. Thank u very much!!! read more

Pep Boys - Great customer service!!! - Auto Repair Near Me - Vallejo, California

For a first experience with the Service Department, it could be better. I dropped off my vehicle today at 11am for a brake inspection; this called in yesterday. This brake inspection would ultimately lead to the installation of after market brake rotors and pads. I arrived on time, and was told by the service staff that the brake inspection would be done in a couple hours; they already had a couple in line for such. I would receive a call afterwards to discuss the brake installation, but should have the car by 5pm. Ok, no problem as I had planned to leave the car there to pick up later in the day, so I rearranged my schedule to accommodate. It's now 4pm, no call from PB, so I called them. Spoke to service staff who said that my car was next in line for the brake inspection. So, the 2 hours to get the brake inspection turned into 5 hours, and they've yet to get to my car?! I was told of some issue with the Tech, but it did not seem like a surprise to the staff person. My issue is this: I received no call to update me on the delay after I'd changed my day around based on the information Pep Boys had provided. Bad customer service, IMO. Now I wait to see if I get my car back today. Robert read more

Would have gave the location a 1 but mike saved it. Made an appointment for 11 and let them know my vehicle was a fleet and I didn't have my folder and they said to bring it in anyways. First services writer was jr.(on his jacket) I let him know the situation and he said he never herd of the fleet company. I have 4 vehicles under my number, he told me that he could not service my truck. I was mad at that point but mike and other service writer said to wait and he'll check on his computer. He was able to find me and we were able to set it up. Appointment was at 11 and left the facility at 4pm read more

I can understand all the negative Yelp reviews, which I wish I would have read before going here. I had scheduled an appointment and waited close to 30 minutes just to have a person take my keys. Then I waited about 15 minutes and the person had not returned to complete the paper work, by this time I decided that I was there too long and went to get my car keys. If you must go here avoid going on the weekends the wait is worse than going to Walmart for an oil change. I will not return here. read more