AVOID AT ALL COSTS. SCAM!!!! And BEYOND disrespectful management. Especially if you are a woman, do not even go near the store, I not only was taken advantage of but now fear for my personal safety interacting with the service staff, specifically the service manager Martin Andrade due to his hostile attitude. Here is my experience: My check engine light in the car went off and I took my car in for a diagnostic. I paid $90 for the service, and they quoted me with 1k worth of services needed, this seem excessive to me as my car is only at 40k miles. I decided to get a second opinion and run the diagnostic results by other stores for pricing. Upon paying and receiving my invoice I asked for a copy of the diagnostic, they told me the invoice would be enough.. I dont know cars well so I called a friend and they verified that I should go back and ask for a copy of it as I did not pay $90 for an invoice and suggestions, I paid for a diagnostic which was not provided. I went back into the store and requested a copy again, they then had me drive my car around and wasted an hour of my time running the tests to inform me they cant print out the diagnostic. I understand they are human and just trying to do their jobs so i offered the guy a few suggestions ( he could take a picture with my cell phone, screen shot and email a copy, etc.) He was very rude and told me I was being ridiculous I did not need a print out. I have now spent $90 and wasted hours of my time. I called into the store next day and spoke with the service manager Martin who rudely informed me I did not need a print out and was being unrealistic. THEIR WEBSITE STATES IT IS INCLUDED!! I was not asking for my money back i was simply requesting the service i paid for to be completed, he had no desire to find a resolution and told me to figure it out. I then called the corporate office and place a complaint, I was told they have 48 hours to follow up with me. 4 days later the service manager, Martin Andrade called me back again. I have never had a manager from any type of service or retail location talk to me in such a condescending, rude, and aggressive tone ever in my life, it was extremely clear he was calling because he had to and had no desire to reach a resolution. I stated I didn't even want the money back I just wanted to diagnostic, he informed me they would not be able to provide me with one and I expressed that made me feel as if they lied or were hiding something from me, he then told me he would proceed with a full refund. When i asked for his managers name (as I dont honestly care that much about the money, i care about my car and women not being taken advantage of like I was) He then said you know what screw it, i'm not giving you a refund you can figure this out on your own... Simply because i asked him for his managers name. Since he was clearly angry and very aggressive towards me and not thinking clear I asked to be transferred to someone else in the store to help me be put in touch with management and he hung up the phone. I then called back and spoke with the store Manager, Merium. She was extremely understanding and willing to hear me out. She explained the store and service are run by separate management and there wasn't much she could do to help me out. I informed her I feared for my safety in interacting with Martin or his associates and requested she be present to help me with this process, she was extremely accommodating in stepping out of her job description to find a resolution and help me along the way. Oh and I took my car into two other shops for diagnostics... NOTHING was wrong with my car, the light was on by error and just needed to be reset. AVOID THEIR SERVICES BY ALL MEANS... if you need a quick thing from the store go for it but whatever you do avoid all services as they are a scam and extremely challenging to work with. Martin has no place to be in management or working on you car BE CAREFUL. read more

I am doing an update and only gave more stars because Katelynn was so helpful and empathetic with me. But the repair guys didn't want to dissemble my engine to see what was wrong but Katelynn was such a help to me as when I was stuck with my car on a Saturday evening she guided me where I could leave my car and the keys when the tow truck dropped it off, nobody else would talk to me "sorry we are closing" at other shops. I had to have my car towed here because the other place who did repairs was closed. Found out they were out sick with covid. But because Pep Boys repairmen didn't want to disassemble my engine I had the car towed back to the shop that usually does my repairs when the owner came back from being sick. And I needed a new engine and Silver Rock sent this OTHER repair shop a engine as my piston rings were gone so this other repair shop is working on my car but seeing Pep Boys repair guys didn't want to touch this, another place got my business again and is being paid for a engine installation. Silver rock did cover this. I only now gave it 3 stars instead of 1 because Katelynn was so helpful in at least getting my car towed to there and empathetic but nobody else there wanted to put in a claim for me to Silver rock, didn't want to touch my engine. So at least I got my engine now. But it had to be towed to another repair shop not affiliated with Pep boys as they didn't even want to put in a claim nor touch it. I am not sure how to spell Caitlyn, Katelynn, Caitlan, so sorry about that. She was the only one who cared I was stuck with my car but other than that there is nothing good to say about this place. Always had a bad experience in the past too. Katelynn was the only good thing. Maybe pepboys repair can't handle a tough engine job but I only updated my star review because Katelynn was at least caring. read more

I can't believe this place has even 2 stars. I've gotten my oil change here several times and every time I get my car I always get the feeling that all the staff are so unhappy. The customer service here is lacking to non existent and the staff are soooo slow... recently my partner took his car in to figure out what's going on with the cars air conditioning system. Per mechanics suggestion they did a Freon recharge for $265. When he got his car back, it's was the same. Air conditioning was still not working. Brought the car back to see what was going on, and now mechanics were saying the ac expansion belt was clogged up and stopped working and they would have to charge $325 and would need another Freon charge. Now this seemed a bit shady in that why wasn't this diagnosed the 1st time car was brought in? We talked to SUSIE, who was the service manager and decided to get a full refund. Dealing with her was a bit cold. I would assume being a service manager you would get some kind of customer service training. There was no hi, how are you doing, no sorry for your experience, not even a thank you have a great day... all attitude with no manners what so ever... if she did get customer service training, I would suggest a refresher? Just a thought. On another note, he spent $800 getting brakes done and had to come back 3x for them to get it right.. horrible experience, poor customer service, and just shady business. If you feel ripped off by this place I would suggest contacting the Bureau Of Automotive Repair... NEVER COMING BACK TO THIS PLACE AGAIN... read more

No stars for Pep Boys' Sepulveda store. This place is so mismanaged and unfriendly to customers you'd think some one from the company would investigate the problem by now. I was treated in a misogynist manner, with smirks, and winks when trying to make a complaint on the serviceman's behavior . The manager refused to let me fill out a formal complaint against the service employee. The serviceman I had was rude, they never apologize for any wrong doing.Unless others can hear you complain. Head service man (same one) deliberately makes you wait longer than needed even after your vehicle is ready. Management supports the bad behavior and talks down to Pep Boys customers. I've witnessed it before. This has happened to me twice. I called Pep Boy Headquarters and I finally gave a statement to customer service on the phone. They said someone would call me in a couple of days. Still waiting. Update I got a call from headquarters in PA two days ago. I've called back and got a voice mail due to time zone difference. Tomorrow I'm calling back early! read more

Rude, rude, and rude, and when they get tired of being rude, they just ignore you. Can it actually take over an hour for an oil change? Maybe. If it is really busy and you have only an eighth of a working brain, then sure. But if it isn't busy and you a working brain, then after an hour, I should be back on the road. If it isn't busy and you have only an eight of a working brain, then I should be going somewhere else. It's not that they are expensive in comparison to other places, it's just that this isn't an episode of the sopranos meets jersey shore, and that I only want that tough guy that doesn't know any words with 2 syllables attitude when I am about to go to a club on friday night in downtown. When I dared to stand up, walk over to"tony" and ask what was taking so long, I got the impression that he wanted to bash my face in with a wrench, at which point I told him that since I can clearly see my car still over there to the side, not even having been moved from where I parked it, I want the keys and an apology. I got the keys. read more

DON'T GIVE THESE STRANGE, UNFRIENDLY, BAD CUSTOMER SERVICE, UP-SELLING INEXPERIENCED PEOPLE YOUR BUSINESS! One or 2 mechanics seem like they sort of know what they'er doing but with the EXTREMELY SLOW confused computer guys, its hard to deal with the place! NOT ONE of them ever smiles or gives you a welcoming"we'd loved to have your business" grin. 2 family member and 1 friend have all said the same thing and have all found other places to go. Not only that, these guys figure most women and men now-a-days don't know a thing about a car, I've caught them in lies 2 times making the job much bigger than it was. The stumbling of words and looking at each other trying to clean up the "sell her crap for money" was comical. PEP Boys is no longer reputable, they have become an OVERPRICED JOKE. read more

I decided to go to Pep Boys to inquire about tires for my 1999 Ford Explorer, i must state that i had experienced one of the most positive automotive repair incidents in my lifetime. Not only was the staff very courteous, professional but also explained at various options about the type of tires available, warranty information, possible rebates or discounts available. The manager, Martin A? was extremely helpful, and also offered to do a more complete inspection on my vehicle, which in turn, i needed to replace the rear brakes. My whole experience was very positive and I cannot state highly enough how appreciative I am for there professionalism in the workplace. I hope that some type of recognition is available to Martin and his staff. Respectfully submitted, Oscar Cruz read more

These yelp reviews are ridiculous, this place is amazing! The manager Susie, always helps me out whatever issue my car is having and keeps me informed on the process so I know exactly how long it's going to be. They're not a quick lube shop so I know it's not in and out in 30 that's why I love that they update you on the timeframe. Susie is always fast and knowledgeable with customers and her staff, someone get this chick a raise! I highly recommend this place to all my friends and family and anyone reading this review. Great service and they price match Costco right next door, love that! Thanks Susie and her team, you're the true example of dependable automotive care! read more

This place has absolutely TERRIBLE customer service and no sense of time management. They also messed up my brake job and made me wait several hours just for them to check what they did wrong. They quoted me only 2 hours to check on it and it ended up taking 6+ hours.. & there excuse is that there is only 1 mechanic........ that's shouldnt be the customers problem. They need to hire more mechanics or shut this trash place down. With all that said... I highly recommend going somewhere else to get your car serviced. Just Tires is the best. The proof is in their ratings and just look at all the other comments of people saying that they were quotes only 2 hours. read more

It is my absolute pleasure to write this review for the good people of Van Nuys Pep Boys for the fantastic service they have provided me. I am very impressed and highly recommend this Pep Boys. The service manager Martin Andrade is absolutely great and amazing. The mechanics and the service technicians are great as well and extremely knowledgeable, courteous, honest and fair. I have been taking several of my cars to this location for many years. Even though this locations is pretty far from me, I still go here and tolerate the distance because of their excellent service. They are very trust able, honest and I highly recommend this facility. Thank you read more

Went in for a nail in my tire. It was on the line but definitely repairable. I drive an AWD (only a couple years old). They tried to tell me they could not repair and then tried to convince me that I needed to buy 4 tires ($750) because of the AWD. Such a bummer these guys are ripping AWD people off with that story. Left and went to another tire place who patched in 20 min. I drive several 4WD trucks for work, each towing 2000-5000 lbs. We replace tires piece wise and have never had a problem. Never let an auto company tell you you need to replace all tires unless it's a valid wear and tread issue. Booo pepboys read more

BUYER BEWARE!!! they'll milk you out of your money whether the service is needed or not! We brought our car for a simple oil and filter change and ended up paying for all kinds of other services that weren't really needed. My own faults that I'd authorized them to do it. I asked them what kind of oil they were going to put in my car . The car has 230.000 miles. The guy says: conventional oil. I said conventional oil? don't you have to put a special oil for high mileage car? He said: Only if you request it! I couldn't believe my ears! They'll never see me in that place again. STAY AWAY!! read more

This repair facility is the best example of where NOT to go..... group of unmotivated, rude and irresponsible service techs who does not care about any customers. I waited for an hour to talk to them about a single tire and when they were done, I did not get a call re my car being ready and I had to wait for 45 minutes to get my car when I arrived... all of this with an empty lobby and bays w 2 other customers in the waiting room. They left grease mark in my car, on my door and my wheel. Look at the photos The 2 burned-out managers on their cell the entire time. This is the WORST. read more

This Pep Boys location is outstanding! Mauricio has helped my family and me several times, and the service is always top-notch. Most recently, they took care of the filters on my daughter's car, and her experience was excellent from start to finish. Even when we've just called with a question, the team has gone above and beyond to assist us. They're transparent about pricing, and if they believe another shop is better suited for a repair, they have no problem letting you know. Whether you need service or just advice, I highly recommend this Pep Boys for your automotive needs. read more

I sometimes don't understand how some business operates. I schedule an appointment for an oil change at noon today at #pepboys . I got there before 12:00 and first thing the guy asked me when checking in was if I was OK with leaving my car there for 3 hours. I am like NO, for an oil change. The excuse he gave me was that they had a few more appointments at noon as well. And not interest in rescheduling. What is the point of recommending an appointment, if you going make customer wait 3 hours? read more

Came in with a flat tire and I was extremely stressed out and upset . Aside from that I had to buy necessities for my car and I do not know much about cars . A young man named Carlos was so nice and helpful . He took his time to actually look help me pick out accessories for my car and advised me which tires were of good quality. I have been to other pep boys and the service was terrible . I am grateful that Carlos took his time to actually to spread knowledge and assist me in all my concerns . read more

I had an incredible experience when getting new tires at Pep Boys, on Sepulveda blvd, in Van Nuys, CA the explanation of the type of tires , tread type, cost and fees taxes, and estimated final costs, They had my car done in a very quikc time and all of the staff including the manager, i believe his name was Martin, he was extremely professional and courteous, and all fo the staff were as well. A great experience was had at this Pep Boys. read more

These guys are awesome! My battery died in the parking lot it was super hot out and they came out and jumped me so I could have a new battery put in. We replaced it and found I needed an alternator belt as well, they took care of me and had me on my way in a timely manner. I really appreciate them doing that since I didn't expect to need service for my car that day. Keep up the good work Pep Boys! read more

They were good from what I can remember. But it was about 20 years and I don't go there anymore cause I found other places. I haven't lived in the area for about 7 years so that's all I can really say honestly . I remember they did a good job and since it was close to my house I just took it there. Overall, the service was good and I had no problems with them. read more