Needed to find a local mechanic shop that would look after our 2008 Jaguar sedan. Rich was honest…read moreand straight forward with service and maintenance recommendations. Very pleased with the attentive and detailed service.

WARNING!!! Bad attitudes bad service!!! The 3.5 stars…read morereviews should tell you everything! THIS IS YOUR WARNING! One star just because it's required

Needed daughters AC checked. I had already charged the freon to green, but AC still wasn't working…read more Lisa welcomed me, explained with out an appointment it could take most of the morning, but was willing to work me in. She even mentioned a coffee shop & a bakery outlet near by. I had brought a book so I was good to go. Perry called me 45min later telling me I needed a pressure test on the AC system, quoted a price for the testing to troubleshoot. I agreed & waited. After they spent quite awhile on the vehicle charging the AC with a dye to check for leaks. Perry came out to inform me I had a leak down in the core areaof the engine. It was in a area that would require dropping the transmission & some other tight areas. He was honest and straightforward about how big this job. He was rock solid with the fact they were not equipped to do this job. His honesty was impressive. Even if they couldn't fix it he was able to make recommendations to who could & explained the cost. I noticed a lot of seniors using this place, even ask one gentleman about the place. He said "I have been coming here for 50yrs that says it all". Even though they didn't fit the AC I know what is wrong, price was less than a hundred for all the investigation to find the problem, & a solution was presented. I highly recommend this place

I made an appointment to get the air-conditioning fixed after speaking with this business about…read morepricing, but they couldn't get me in for a week. Dropped it off first thing in the morning. I have an appointment time and after a couple hours just called to check in and say hey and what's going on with it and Lady told me that he was out getting a test drive.. I assumed at that point that the car was done and ready to be picked up so I proceeded back over to the shop. Upon arriving, I see the car parked in the back lot right up against a trashcan, pinning it against the building. It actually damaging the trash trashcan.. which means they don't take proper care of customer vehicles. At this point, I asked if it was ready to go and the lady said it actually never even was seen yet so I decided I was gonna drive back across town and come back later to pick it up. halfway home. I get a phone call letting me know that the service advisor person was gonna get on the phone with me and proceeded to tell me that the inspection was done. Everything was good. They just needed to do the Eva and refrigerant.. I asked well OK how much is it gonna be fingering it? The back is $30. The inspection is free. Refrigerant should only be a little bit so I still looking at probably 100 bucks or less.. the guy proceeds to tell me it'd be almost $300 which blew my mind. I said no thank you went back to pick up the car and I also asked the service manager lady upfront with the deal was because pricing was confirmed on the phone when I made the appointment a week prior as well as in the morning when I dropped the car off. I was told that it was a miscommunication on their end, which makes no sense to me because it's a pretty straightforward procedure and cost. The only variable is the amount of refrigerant put in the vehicle. I proceed to drive the car over and drop it off at big old tires and they did it for $150 total. As an added, plus this whole experience, I ended up ruining a nice shirt and getting grease all over my hands because they got greased all over the inside of my car and the steering wheel. Just had the car cleaned the day before. Just be beside myself!

JJ's is an old school garage. They treat people with honesty and aren't out to steal from you like…read moreso many businesses. They do excellent work. They are fast and they do not lie. Good advice at a fair price. Don't waste your time with the fly by night franchises. Tires, brakes, maintenance. Go to JJ's. Get it done right.

Called to ask about getting front brakes done and was quoted $1500. Its a scam and they want you to…read moreleave it for days. Thats why lots of cars in their lot.

Predatory upsell at Signal Ave location: Refused single spark plug fix on my stranded 19-year-old…read moredaughter's car Review (1-star): This is a serious warning for parents, students, and anyone driving in/around Albuquerque--especially near UNM or the northeast heights area. My 19-year-old daughter was on her way from Farmington to the University of New Mexico when her check-engine light began flashing early one morning. She pulled over safely about 30 miles from campus--alone, scared, and hours from home. I called Brown's Automotive Experts and spoke with a man named Chris (at the 6401 Signal Ave NE / Far Northeast Heights location). Chris mentioned he has four daughters of his own and assured me he would "take care of her." That reassurance meant a lot in the moment. He called back with the diagnosis: one cracked spark plug causing the misfire. He then immediately recommended replacing all spark plugs plus a fuel-injection service--totaling $1,800. I asked for the price to replace just the spark plugs; he quoted $1,300. I explained we couldn't afford that and requested they replace only the one cracked plug so she could safely reach school and we could plan the rest later. Chris refused. The shop would not do a single spark-plug replacement. It was pay $1,300 for the full set or just the diagnostic fee--and they'd send her back on the road with the flashing light and misfire still active. They were ready to release a teenage driver with a known engine issue rather than perform the minimal, diagnosed repair. This felt like blatant upselling that took advantage of her vulnerability and my concern as a parent 150+ miles away. I've never posted a review this strongly, but I won't stay silent when a business exploits a young woman's roadside emergency to push unnecessary $1,300-$1,800 services. If you have college kids, teenage drivers, or travel through Albuquerque's northeast side, avoid Brown's Automotive Experts - Far Northeast Heights (6401 Signal Ave NE). Choose a shop that does honest, needed repairs without holding safety hostage. Brown's Automotive Experts - Far Northeast Heights 6401 Signal Ave NE, Albuquerque, NM 87113 Phone: (505) 857-0868 You've lost any future business from our family--and I hope others see this before they're in a similar spot.

took my 2003 ford ranger 4x4 in to re due all underneath of truck. that was making squeaking noise…read morefrom front back of truck. was in 3 days got call saying say done. All work was done timely at good price. cant forget the shuttle service from shop to house.

My review is LONG overdue. Mike and Bill have been working on my family's cars for 20 years. You…read moreread reviews and they sound good, but I can assure you that nobody is as honest and caring as Bill and Mike's. Sadly, Mike died a month ago, and this whole town will miss him, but my friend Mike was cut from the finest of molds. Bill and family have picked up the pieces as best they can and are were back open taking care of their customers in no time. This Family Business Deserves Your Business Because You Deserve The Humanity, Care & Competence Of This Family Business. Rand Scott Wagner Rest In Pistons, Mike

If your are looking for a mechanic look no further because I'm convinced I found the best one in…read morethe area. I cannot recommend them enough! I'm currently traveling cross country in my car and was having a small issue. I called and they were able to get me in immediately after explaining my situation and they were done in less than an hour. They were so kind and friendly. Mike was awesome on the phone with explaining everything to me as well. 10/10 all around!!!

Finally found an auto shop that actually knows how to work on Volkswagens the right way! I was on a…read morework trip from Colorado to Albuquerque when my VW Golf suddenly threw the flashing glow plug light and went into limp mode on the highway. I was able to limp it over to Hans Wittler's Welshire location, and from the second I got there I knew I was good. They got my car in for diagnostics right away and gave me a clear, realistic timeline for parts. Two days later the repair was done. The attention to detail and quality of work here is next level. Big thanks to Brian and the whole team. Y'all are straight GOATs for taking care of me while I was stranded far from home. If you need honest, solid work on your VW in the ABQ area, this is the spot. Highly recommend!

Hubs and I had been taking our cars to Wittler for over 15 years, and we were excited when this…read morelocation opened much closer to our house. Unfortunately we've been disappointed time and time again with shoddy workmanship, being overcharged, cheap parts, and absolutely no value placed on customer loyalty. The last straw came when we were quoted $1,000 for a simple repair w a $125 part. To add insult to injury, when we declined to have it fixed, they STILL charged us $200 "because they had to do a diagnostic, blah, blah, blah...". We will no longer recommend Wittler or take our cars there for any other service, period.

Took in my clients truck couple of times and they got the job done. Front service was friendly. Ran…read moreinto Chris he was very nice and explained everything to us.

I wish I would have taken my truck to Jay Walton right after the accident in Jan 2024, but I took…read moreit two other places that tried to rip me off and had the worst experience of my life! They and the other driver's insurance company totaled my truck and even tried to convince me that my truck's frame was bent! And after 7 months dealing with those 2 other companies and giving them almost $10,000 my truck still wasn't fixed! A co-worker told me about Jay Walton and promised me they would take care of me and my truck.....and Jay Walton to the rescue! Even though they were given a truck that was missing the entire front end, they were brave and knowledgeable to take on the challenge! Not only did Jay Walton do the diagnostics to discover if my truck's frame was bent, they proved it was not! And they never tried to take advantage of me or be dishonest. Ryan kept in touch with me with updates and was always quick to find out answers and address any issues that came up. Best of all, Jay Walton had my truck completely repaired in 2 months! And my truck looked better than it did before the accident! I can't thank them enough for turning a horrible nightmare into a positive experience with a very happy ending!!!

Had a large amount of work done. Got the car back with loose bolts, the starter was left loose and…read morethe under tray was left hanging. After almost 7k of work I was told I needed to spend another 6k to fix the car. Ok I get it rough diagnosis and my car needed work. They tried to somewhat make it right, but left the car in a state where they clearly didn't want to touch it anymore. During this time they were posting social media videos joking about customers wanting their cars fixed and how they can't work miracles. All while having my vehicle for an extended period of time. Ended up selling the car for pennies on the dollar. Just go to the dealer.

Ray runs the best garage in town by far. Always honest always thorough and knows what he is doing…read more Highly recommend!!