I went to this place so we could go in the gentleman was nice enough to let me drive a Prius that I…read morewas looking at for as long as I wanted unfortunately I had to leave and I came back a week later and I saw some other more interesting cars that I would prefer to have so I asked if I could test drive those And he caught an attitude with me because I went from a Prius to a BMW and wouldn't let me test drive any more cars even though I had only test driven one. On top of it every car on that lot is extremely dusty or the battery is dead

SHADY! I went in to look at a car, things seems normal at…read morefirst so I put a hold on it and came back after the weekend. I purchased the car and drive it home. As soon as I got home (45minute drive), the alarm started going off. It eventually stop after a few minutes of leaving it alone. I went to bed hoping it was a dud and would fix itself by morning. Got in the car the next morning and the same thing. Alarm kept going off, I put the key in and was able to start it but nothing would turn it off. Long story short, I had to drive the car back another 45 minutes to the dealership only for it to die completely down the road. I ended up having to push the car down the street. Thankfully some guy at the wiener-snizle next door came out to help me push it to the dealership. (Shout out that guy.) Then I went in and ask for a refund, which couldn't be completed because the bank hadn't even cleared the check yet because again this was less than 24 hours later. Alex told me he would handle it and get the money refunded the next day. I call the next day, they have a "power outage" and can't do it. I call the day after that, they were able to Zelle me all but $60 for the bank fees and immediately jumped to accusing me of breaking the security system. Hey bud, why would I break a car I just bought???? Shady, rude, very unprofessional. Not cool guys. Don't waste your time or money with this place.

Fantastic buying experience with George Pan. Can't say…read moreenough about George. Absolutely no haggling, no pressure,price quoted was extremely fair and was the price paid. There are no hidden surprises. Earned a car customer for future purchases. Will not be disappointed if shopping for a Honda.

Great experience buying our CRV from David. He was very…read morepatient and informative and made the whole process very smooth. The whole staff was very easy to work with and No pressure at all. Would do business with again!

I had an excellent experience working with Shamika during the return of my Subaru Solterra lease…read more She was professional, knowledgeable, and took the time to explain the process clearly from start to finish. What could have been a stressful experience was made smooth and straightforward because of her patience, attention to detail, and outstanding customer service. Shamika was responsive to my questions, transparent about my options, and ensured that all paperwork and next steps were handled efficiently. I truly appreciate her willingness to assist and her commitment to providing a positive customer experience. Thank you, Shamika, for your professionalism and support. It was a pleasure working with you.

Recently, we had a flat tire late at night. In trying to change the tire, we could not get one of…read morethe lug nuts off. We had to tow the car to a local garage and wait til the next morning to get service. They found that when my tires were last rotated, the nut was cross-threaded. It cost me 215 dollars to replace the stud and nut. The last garage to rotate the tires was Livermore Subaru. I left two messages for the Service Manager to discuss my experience. I was never called back. Very disappointed. I will not go back to Livermore Subaru again.

This review is for the parts department. I have been to many different dealers' part departments…read moreand Livermore Toyota truly has one of the nicest parts departments. They have all the parts and they also have many different accessories for sale. They carry some stuff that you can't find in many places. They also have a good selection of man cave signs which made the wait less boring. As far as the representative that was helping me, he was new and really not trained and he had to keep asking his manager for help. Other than this it was a good visit and experience.

Jason in finance & Angel in sales will make the car buying process a breeze! It is so important to…read morefeel comfortable & they will go above & beyond to make sure you have a positive experience @ their dealership! Even after the sale Jason was great about taking care of his customer! I would highly recommend this team!

I have recently purchased my first 2023 Land Rover Defender from Livermore Land Rover. Louie Salas…read morehandled my purchase from start to finish and he was great. He provided timely details of the vehicle through videos and pictures as I was making this purchase from Orange County. Sayed Akbari was also great on the Finance side and made sure that my experience was smooth with the closing this purchase. I do recommend Livermore Land Rover, Louie and Sayed on your Land Rover journey.

To all who are considering doing business at a LAPIS dealership (be it Porsche, Audi, Land Rover,…read moreHonda, Ferrari or Mercedes-Benz). Here is my experience...and it's not a good one. I had sought out a particular vehicle and finally found one of interest; the problem was, it was over 500 miles away in Southern California (I live in Northern California). However, even if the vehicle was in the area, I would still need to perform some type of due diligence, in order to assure I was purchasing a sound/functional vehicle. That said, I found a Lapis Dealership only 20 minutes away from where the vehicle resided and made an appointment for a Pre-Purchase Inspection (cost $740). Days later, I was contacted by the service manager and told the vehicle was in good condition, although it still needed some suspension work and to replace a few leaking seals. With this endorsement in hand, I purchased the vehicle and had it shipped to Northern California. Upon arrival, I immediately noticed the following: * No AC * No headlights * Windshield wipers inoperable * Antenna won't retract * Parking brake won't hold * Tachometer won't go above 2,000 * Windows require manual intervention to operate * Each door lock is keyed differently and neither works with the keys * Erratic Idle/RPM * Rear shocks leaking * Fuel leaks * Oil leaking from bell housing/main seal For those of you not familiar with cars, most of these items (some safety-related) would have been easy to identify by either pushing some buttons in the driver's compartment or readily visible with the vehicle up on a car lift). THE TOTAL COST OF RECTIFYING THESE ISSUES HAS RESULTED IN A REPAIR BILL EXCEEDING $30,000! Of course, I was less than pleased and contacted the dealership. While they were willing to refund my $740, they were totally unwilling to accept any responsibility for their obvious mechanical oversights...essentially just patting me on the head and hoping I would just go away! Well, $30,000 is a huge chunk of change and I wasn't willing to go away quietly. I contacted the Customer Care Manager and Customer Service Department for the car manufacturer and both told me the COO of LAPIS/Mark Venti would be my main contact for resolving this issue. However, after numerous attempts to contact Mr Venti to resolve this issue, my communiques (email, as well as certified mail) have fallen on deaf ears - NO RESPONSE WHATSOEVER. While it took every fiber of my being while writing this, I have refrained from utilizing 4-letter expletives to portray my displeasure, although a $30,000+ bill to cover their mistakes is pretty close to a living hell. In short, BEWARE the LAPIS Dealership Group does not have your back! I would highly recommend you seek out alternatives to a LAPIS Dealership!

**DISCLAIMER** NOT YOUR TYPICAL SKETCHY USED CAR DEALERSHIP! Oh contraire amigos, this is the place…read moreyou should consider first for a used car option. I lowballed at first if I'm being honest (big time thrifter I do it by nature) & Joe's response alone gave the gut feeling it was the right choice to head over because most of the time I get cursed at for the offer I gave originally. I've had 5 cars in 6 years (not by choice) so I've had plenty of experience dealing with buying used cars from dealerships to private parties. This was bar none the best experience I've had without a doubt. Joe & Mrs. B are definitely a power duo, both wholesome, honest & are just regular folks who just happened to sell cars really. No nonsense, no deception. Transparency is elusive when buying a used car from a smaller dealer 90% of the time, but that was present clear as day. I HIGHLY recommend you pop in & take a gander if you're looking for something, my fiancée & I are super hyped.

As a minister to youth i recently helped a young man get transportation which allowed him to get…read morework and be independent . With Mrs B's help we were able to finance his car bought there. A week later one of the cylinders misfired and needed repairs. When contacted Mrs B's helped with the cost of the repairs. They are christian based and I would recommend them to anyone seeking transportation. I know if we were dealing with any one else the response would be much different. Thanks again for being here in Livermore and helping our community.

I cannot say enough good things about our experience with Mark at California Diversified in…read moreVentura. My son drove all the way from Southern California because they had the exact car he had been searching for and it was absolutely worth the trip. Mark was honest, straightforward, and incredibly easy to do business with. There were no games, no pressure, and no surprises. Just a smooth, professional, and genuinely pleasant experience from start to finish. I truly hate car buying, but Mark made the entire process so enjoyable and stress free that I would gladly make the drive again for our next vehicle. That says a lot. One hundred percent recommend Mark and California Diversified Ventura.

Mark was open and honest and I was able to buy the car I love! The price we paid was very fair. I…read morewould highly recommend California Diversified. They have a wide variety of cars available And the selling price on my Hyundai Tuscon was reasonable.