Horrible customer service. The technicians there are over the top rude! People take your money and business somewhere else.

Probably a good clinic if you want simple vaccinations and check ups for a healthy dog, but if you have a pet that is sick, old or in trouble which needs smart, professional help, DO NOT GO TO PET DOCTORS!!! They hire kids right out of vet school. It's like a puppy mill vet clinic. As an pet owner, you are responsible to get the best care, so please avoid this place at all costs!!! Actually, why go here for cheap vaccinations. Find a good vet clinic that you trust and be in peace to know your loved pet is getting good care. There is NOTHING worse then having a pet that you love that gets terrible care!!!! read more

Beyond rude staff!(posted on google too) My experience this morning yearned for a rather quick review. This morning(within the hour of writing), I had a very unpleasant encounter with a member of the staff on site. Another individual and myself were attempting to call quite a few times... so we can drop our dogs off. We were told we can drop our dogs off between 7-8am which is totally acceptable. He said he had no luck either. I had my 3 year old daughter with me and my puppy. After communicating with the other individual who was waiting to get through- we both seemed to not get through to the office via phone. I told him I would go ahead and knock(since I have to get my daughter to school shortly). After knocking, the said staff person abruptly opened the door. Verbatim, she said "Uhhhh, PLEASE DON"T BANG ON OUR DOOR!". Which was funny, because that was one of the most normal knocks.... I think I have done in my life(keep in mind the other individual is still watching, and witnessed the whole thing). On top of that, she literally looked like she wanted to kill me? I ignored the rude behavior, and I apologized...then went on to explain we have been trying to call and unfortunately I have to get going to take daughter to school. I had no problem waiting a little while longer AT ALL. What did she say though? This... "Well, we get 15 calls a minute so please don't bang on our door". From there, I just told her I didn't appreciate her attitude towards me. I asked for a manager's card, and said that we don't mind going somewhere else if this is how we are going to be treated. Did she care? Nope. She said " Uh Fine. What's your dog's name?" ...I told her. Minutes later, she came out with two business cards....and I can only assume she just took us off the list for appointments today. The bystander who was present was kind of disgusted too! I left, and I don't think I will ever use a service/business that treats customer's this way. I am still shocked by her whole demeanor. This was our 3rd and last visit! read more

Dr. McWaters is fabulous! I have never gone to a veterinarian that was so kind and compassionate. As long as she is there, I will never go elsewhere! Thank you Dr. Mc Waters for all you do! read more

While I like the prices of Pet Doctor, they have some issues. We started taking our animals there about four years ago. At the time, it was common to see wait times of 45 mins or so. I could justify that kind of wait time. However, as the years have gone by, the place has become so popular that it is not uncommon to see a 2 hour wait even if you try and go in the morning or on a mid-week day early afternoon. It is ridiculous and time for us to start taking our animals to a different veterinarian. read more

Horrible. Difficult to get someone to answer phone. Left message to call me back so I can get appointment. No one ever called.

Just witnessed the worst scene I've ever witnessed at a Vet. This woman came in to put her dying dog down and was told over the phone, twice, yesterday and today, that she could come through the back for privacy. The staff forced her to drag her dying dog through the lobby in front of everyone to get weighed. She was then told she would have to wait, after she got upset the vet came out and told her to leave went to the back and sent one of his goons out to forcibly kick her and her dying dog out the door. This dog couldn't even walk and kept falling over. The lack of compassion displayed by the entire staff was astounding and sickening. Multiple people shouted out to take her and her dog first before them and the staff did not care and still aggressively and verbally shouted at this poor distraught woman to leave. I took my dog and left and will never ever come back to this vet and advise anyone looking for a vet to go elsewhere. Ridiculous!! read more

I will never go back there again with any of my 4 dogs. Three years ago I brought both my GSDs there, one for 4 in 1 shot and the other for a rabbies shot. They, by mistake, gave both of them rabbies shots. The one dog already had his rabbies shot a few months earlier. However, they insisted on charging me for the shot. I got my 3 year notice for Sammy's rabies shot and was told he also needed the 4 in 1 shot. I told them I gave it to him myself (about 6 mo ago) but asked what they charge. They said $15. I confirmed a total $30 total once i arrived there outside the door. So I got a bill for $48 because they, once again, took it upon themselves to give my dog a shot I didn't request. I talked to the manager and, once again, made me pay the total. Also, their $3.50 waste charge should be included in the quote not after the service is done. That's illegal. Never again. read more

Not 1, not 2, but 4 different estimates! Poorly run. I scheduled an exam for my 13 yo pit bull because they were recommended to me by a friend of mine who rescues dogs. The exam was for an estimate of a hemangioma removal (about the size of a marble) My care was mediocre. During the exam the vet recommended my 13 yo pit bull get his teeth cleaned. I would have appreciated her addressing my chief complaint first. His teeth have been professionally cleaned. After all, I am a dental hygienist. The first estimate for a "small" mass removal was, $80.00! Wow I thought, that's impossible. I then asked the vet tech about the cost of anesthesia, she told me it included the anesthesia and "that most offices over change for anesthesia". I was even more confused when I asked her about blood work prior to my dogs surgery and the charge for that. I should mention, I've had one other similar surgery on my pit, and it required blood work over the age of 7 or 8, he is 13 years old. See image of first estimate they gave me. When I called to schedule they had the same vet tech call me back to tell me the correct fees ($470 also attached photo of estimate) including bloodwork, anesthesia, and catheter. Go figure!! I felt a manager should have contacted me and apologized, not the vet tech who lacked training. You see I wasn't upset about the cost difference, I expected it to be around $400-500, so I scheduled. Well this is when things went terribly wrong. I called to confirm my dogs appointment and verify a few things. It all started when I called and expressed my concern with the vet tech during my dogs exam. I also expressed concern and wanted to make sure that the correct mass was removed (he has two). When they (assuming the front office or another vet tech) called me back they left a message telling me it was a "large mass" removal. So the vet who did the exam estimated a SMALL lump removal. Now the vet who was scheduled the day of my dogs surgery, who had NOT even examined my dog was telling me it was a large mass removal. A difference of about $350! So the new total was now $828. See voicemail screenshot with the breakdown. I thought this is crazy!! So I called back and explained that this is impossible and that they already quoted me for a small mass removal, that there must be a mistake. I end up sending the women a photo of my dogs hemangioma to show to the vet. When she calls me back she tells me that he, the vet and the operational manager believes it is a medium mass removal. even if it was, then why did the first vet who examined him quote me for a small mass removal? Why did I get a voicemail with a quote for a large mass removal after a quote for s small. They should have honored the estimate for the small mass removal. My appointment and the time spent on the phone sorting this out was a big waste of my time. I am extremely disappointed with how they handled the entire situation from start to finish. That's not how you run a business. I canceled my appointment right then and there and stopped recommending them to friends. read more

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My little girl got hurt. I took her to the Pet Doctor. Dr. Bob and the whole staff was absolutely amazing! They got Clarabell in and did the surgery the same day. Afterwards Dr. Bob explained everything to me and called the next day to check on her. read more

this use to be a great place to have your pet looked after, but since they have sold too a large corporation. They are overpriced, unprofessional and uncaring. It won't be long til they go out of business. read more

Does not call back, took a week plus to get them to call in a heart medication, the voice message for Vets says will call back within 48 hours..haha second time it's been over a week! read more

This place has been so amazing, loving and caring. I can't say enough nice things about Dr. Farrell, Liz and Cee Cee. Not only is the staff amazing but also the prices are very affordable. I'm going through a tough time with my senior cat who's been sick and they have been so understanding and caring and I so appreciate that. read more

Pet Doctor - Veterinarians Near Me - Tucson, Arizona

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Do not go here. It sucks. No one will ever answer your phone calls, it will go straight to voice mail, by some miracle if you get on the schedule they'll reschedule you because they "don't have a vet in that day". Find yourself a vet that you can actually get in contact with and where the vets don't drop like flies. read more

GREAT CARE at a GREAT PRICE Last year I took my cat, Marlie, into a Vet near where I live in Oro Valley. I did not have the feeling they really cared and the bill was nearly $700.00 for a slight infection. I had urinalysis, blood work, and an exam. In addition this included a medication for her. Yesterday I took my dog, Remy, into PET DOCTOR. WOW what a difference! I had all the same work done with a medication for MUCH LESS than half of the other bill and I felt this doc and staff cared. And yes, this included a medication for Remy. I will be taking my pup and kitties here and nowhere else. read more

I only go there because of money is SUCH an issue for me. I've had both a dog and a cat die after being seen there and was that they couldn't find anything wrong with either one,both died with in 3 days after their appointment. Yesterday and today I've left 4 messages for SOMEONE to fill my poor dogs prescription to help his terrible cough. He can't sleep,I can't sleep and I work full time! I've expressed this to them with no response,very disappointed. read more

I called on Monday and spoke to a receptionist, I explained that I have a large border collie mix who does not like having his feet touched, and he had been seen there multiple times. I asked if they could trim his nails and clean up the pads of his feet, with sedation, for my dogs safety and theirs. I was told yes, it's super common, she explained I would pay $36 for an office visit, $100-120 for anesthesia, and $32 for the nail trim and shaving his paws. She said I'd be looking at between $188 and $208 out the door. I was told I needed to make sure my dog was there before they close at noon and not to let him eat the morning I bring him in, but still no appt necessary. We arrived at about 10, waited until after 12, and then were told his shots weren't up to date, which they are but that's beside the point, so it was up to the dr what they would be able to do. The doctor calls me not 5 minutes later to tell me he had no issue just cutting his nails and if it was his dog he wouldn't recommend putting him under. Which I get. This is my boy, my floof, and I don't want him to have unnecessary procedures either. But I explained to the doctor, he doesn't let anyone touch his feet, I need his nails short, and to make sure he doesn't have an infection in his pads, as well as he had a broken nail I was worried about. He says fine, I can see you're set on this. I'll have someone call you with a quote and hangs up. Not a minute later, a new receptionist is telling me it's now going to cost $361?! I ask for an explanation and she tells me "well I can't help you, you're going to need a manager" puts me on hold and yet ANOTHER receptionist gets on the phone and tells me it's my fault for believing the quote their office gave me. No, it's your fault. If your people answering the phones aren't supposed to give quotes on procedure prices, they shouldn't. I still somehow ended up paying $60 for his nails to be over long and the damaged nail to be filed(cut, examined?) so aggressively it's now splintering and even more damaged. My family has brought all of our pets here for years and it was always great, until like the last year. I don't know what changed but It's pretty unorganized and the people are giving out misinformation and then blaming patients for it. read more

I went here for years now they are booked up 6 months in advance, would not return my messages, other vets say it's impossible to get in or get records sent. The office on 1st Avenue only does animal teeth cleaning ( like in this economy we can afford teeth cleaning for pets, much less ourselves) so this office sucks and can never get you in unless you can book your emergency 6 months in advance. This places sucks! Do not waste your time. read more

Fast, efficient, and priced just right. These folks are wonderful! The same level of service as a regular vet with the convenience of urgent care for a lower price than either. They probably won't spend long with you shooting the breeze, but it's their efficiency that makes them work so well. They will continue to be our Tucson vet. read more

I was worried about taking my dog in to a walk-in clinic, as he is dog-reactive and doesn't do well in new situations. He has not had regular care due to his anxiety (and mine), and I worried we might be guilted about that. The service here was amazing. They were kind and understanding. We waited in our car, and they came to get us when it was our turn. My dog (pointer/lab mix) was nervous at first, but didn't bark at all at the other dogs. The amazing technician was patient and loving. My dog settled right in and felt comfortable. Even to the point that he wanted to follow her every time she left the room! I never felt rushed. Dr. Hale took a lot of time to look at the problem areas and explain treatment options. She listened to my barrage of questions and answered them all. My dog was super comfortable with her gentle touch, even when she was looking at painful areas. I was nervous when they took him for an ear cleaning, especially knowing that he may encounter other dogs in the hall. When they brought him back, he was happy, wagging his tail and the tech reported that he hadn't reacted negatively to the other dogs at all. He was super friendly and well behaved. I will be establishing regular care now that I have found a place that I trust, where I won't worry about him being anxious. It's worth driving all the way across town for. BONUS: the price! Holy cow, it's cheap. $99 for exam, ear cleaning and two meds to treat an infection. read more

My dog I was having issues stumbling around wandering couldn't stand myself and my wife thought the worst the staff here is amazing and extremely patient and helpful and very detailed and explaining what their findings are. Financially they are more reasonable than I expected I would recommend this place any time read more

We walked in right as they were closing for lunch. First, I applaud that they remain open and staffed during the 12-2 lunch break. At least people can wait in the waiting area if they are so inclined. As soon as lunch was over, we were called right back with our dog, who managed to chase a lizard behind a rough creosote bush and put a hole in his flank about an inch long and fully opened to see the muscle inside. The staff was super nice, paid extra special attention to Ren, who is also a sweet dog. Dr. Garner was very nice, looked at the wound and told us exactly what would be needed. She soon came back in with an estimate that was more than reasonable. I have read reviews complaining about wait times. I can't say that I was disappointed, but even if I did have to wait, it is to be expected with a walk in clinic that is more affordable and doesn't try to rip people off. These people are about the care they give to our animal buddies. I will continue to use them for as long as I have animal buddies that need care. read more

My Lhasa Apso dog had Valley Fever and I took him in to Pet Doctor where he was diagnosed and given a prescription for Fluconazole. After a couple of weeks he seemed to get sicker, not better so I took him in again and this is when the doctor realized that she had made an error in calculating the dosage and he was taking 10 TIMES the dosage for his size and weight. All they did was pay for my new prescription and give me a free exam for later. When I tried to use the free exam they said "Oh that is no longer valid that doctor is not with us anymore". read more

This place has gone completely down hill. It use to be a pleasant experience here. Well, that ship has sailed!!! The staff is rude, the waiting room is always dirty, the prices are insane and they always want to do unnecessary testing and feed you a line of bs to try and convince you. Do yourself and your loved ones a favor and find somewhere else to take them. read more

Affordable and fast! My 5 month old pup needed stitches and the wait was probably only 15 minutes or so on a Friday afternoon. We will keep this company as our regular vet for our dogs. read more

The people are very nice and the price is okay! But the wait times are insane, it's like Humane Society wait times but cost more. We will be finding somewhere else for future vet dealings, the wait times are not worth it. read more

Filled out the online appointment request form for their 1st Ave. location. No response whatsoever after a couple weeks. Guess they have all the clients they need. read more

We used to be very happy here. I tried to get an appointment for a shot only to be told their making appointments for over a month out because they're down to one vet. I believe the writing is on the wall. If they can't keep vets must not be a good place to work. I suggest you find another vet. read more

I am so beyond frustrated and disappointed since they closed their office on 1st Ave and moved all of their patients to the office on Oracle and Orange Grove. I always had excellent service at the other office. Now that they are all combined in to one, it's impossible to get through to anybody. My 17 year old male cat was diagnosed with the beginning stages of kidney disease back in May and was on a certain type of prescription cat food that he now absolutely refuses to eat. I have tried for 2 weeks now to get a prescription for a different food and have gotten absolutely nowhere. I am doing my best to try to keep him as healthy as possible but that's not easy when you can't get any help. Either they don't answer their phone no matter what time of day or, if they do answer, they put you on ignore and never come back. You try leaving a voice mail for the prescription line or the doctor's voicemail and you get no reply. I finally went down there today after trying to call several times and asked for his records because I am taking him to a new vet. She said ok, I just have to get the doctor's permission to send them to you. My fur baby, my records. It's ridiculous that you have to get permission to get your own records. She is supposed to email them to me. We will see how long it takes to get them to me. Enough is enough. read more

My dog needed a teeth cleaning and a possible extraction. I got a quote from another vet for an estimate between 1-2K! I was pretty shocked, so I took the advice of a friend and made an appointment at Pet Doctor. My dog got a teeth cleaning and an extraction for 315 bucks! I wish I had endless amounts of money to throw on my pet, but I, like most people don't. Thank you for helping care for my dog! read more

Dr. Nelson has done no less than two surgeries on our Lady Snow (the world's most expensive free dog). We couldn't praise him and the staff enough. They not only take care of her on routine visits but have been there through her battle with glaucoma and eventually the need for enucleation surgery to remove her eyes once she lost her sight. They were so caring when she had a cancer scare and needed two growths removed. Thankfully both were benign. They also are incredibly reasonably priced and we appreciate how much they do for rescue animals in the area. read more

Our pet was seen first time and was given a thorough exam. Prices were reasonable and we were able to get a referral to a specialist for his extenuating circumstances. Very nice staff. read more

I totally agree with the other reviews , I have used Pet Doctor for years. When there were no appointments I could understand you had to wait, but now even with an appointment I waited an hour past the time (poorly managed). They can't seem to keep their Vets, I had an appointment for two months and they called and cancelled two days before saying the Vet I was seeing had left, really they just found out? On top of this they had no appointments. Very hard to get through on the phone and the pricing has gone up tremendously ( they maybe less than other places, but I would rather see the same Vet and not deal with the utter nonsense.) I too will be taking my pet somewhere else next time. I was told the ownership has changed I would guess this has a lot to do with the horrible service. Do yourself a favor and go elsewhere. read more

Today was our little Bailey's 3rd visit to Pet Doctor. We never have to wait very long for our visit. The staff are helpful and efficient. The prices are extremely reasonable. We couldn't recommend them more! read more

I had to take 2 senior digs in today to have them put to sleep. They advertise low cost rates. They charged me $368 for two 5 pound dogs. We waited 3 hours to get in. Would not recommend this clinic. I am a senior citizen who lives on a limited budget. It hard enough to loose a life long pet and then be gouged in cost. read more

The doctors are great but trying to get an appointment is a nightmare. They rarely answer the phone and it's not possible to leave a message. I've also tried requesting appointments online but never get anybody to email or call me back. read more

I went recently with a friend who, in taking on a stray cat, learned she might have cancer. We heard that Pet Doctor was an affordable option (friend has limited income). It was a very positive experience - friendly staff, great exam room that we got to go into, and both vet tech and vet were great with the cat and with us. As other reviews mention, they came out with a written estimate, including an option for a test to confirm cancer. They were so patient as we debated that, and answered all our many questions. I appreciated they didn't push the test, as there would be no treatment, and were as concerned with quality of life vs just doing a procedure because there was one. read more

Last week we had to Bring Grace in for a allergic reaction to something. Arrived about 8:15am and out by 9am. Love it being a walk in clinic. The entire staff and vet were so friendly. Vet visit special shampoo and antibiotics only $79. This is the place that will take care of your pet and not break the bank. Blessings T read more

Pet Doctor - Veterinarians Near Me - Tucson, Arizona

Pet Doctor used to be a fantastic veterinarian clinic but it has changed. While my experience with the actual veterinarian was fine, working with the front office staff has been challenging. On numerous occasions they simply do not answer their phones, which meant that to obtain information (lab results etc.) you have to drive over there to speak to a person. When I have to refill a prescription, their business recording says give 24 hours notice- my experience is that they actually need 48-72 hours notice, but you'll have to drive down there multiple times to obtain that information. They also tried to charge $16 for a paper script to take to an alternate pharmacy (yes, $16 for one sheet of paper), and that is on top of all their other increased prices for services. My experience with them recently has been very disappointing so if you're looking for a responsive and capable veterinarian clinic, it's recommended that you look elsewhere. read more

Receptionist was rude and disrespectful, talked down to us. Said our dog was"WAY" behind her shots! Plus they don't take walk ins on spays or neutered. Even though they had in the past with a dog I brought in a few years ago. Plus saying oh we have never done that. I will nolonger take any of my pets to them! read more