I made an appointment and I should have read the reviews. The person who would be doing the…read moregrooming said don't have high expectations. I wanted a cut and the response was if I can't he will get a bath and trim. When I got the call he said that my dog was to nosey and all he got was a bath & a trim. I wanted to speak to the groomer when I arrived to pick him up and felt like I was a bother. Was told that he needed to get use to grooming - given a form by someone else on tips to get him use to grooming. My boy is 4 months and 2nd visit ever. When I called and asked questions prior to bringing him the person over the phone said the groomer will call you along the way and let me know. I was called at the end. As much as I love the store and all the things they have for dogs. I will not be returning for grooming services only as a shopper. I'll be going back to Dale at Petco who gave my boy a bath and a deeper trim than what he was given at PetSmart. The customer service was lack luster. I feel I deserved better communication in the end not being treated with compassion. My goal is to find a groomer that I can stay with as a dog mom. Definitely not the PetSmart team.

Staff is painfully incompetent. My dog is older, and has traction problems in his hind legs. He…read morepanicked during the storms and fireworks, getting caught in the run and ripping chunks of fur off. I was out of state, and was left a voicemail at 9:38pm stating my dog "wasn't walking and may need to be picked up.", with no mention of injury made to me. Additionally, I signed the form allowing them to give him medical attention if necessary - if he wasn't walking, the next logical step is to assess his feet and/or take an x-ray to check for musculoskeletal trauma. They didn't even mention bringing him in to be seen, which heavily contradicted the level of concern in their voicemail. I was later informed by the family member who picked him up they applied a topical steroid to this raw skin, for those who aren't aware - including the staff apparently- steroids on raw skin BURNS; hence his refusal to walk and overall anxiety. As previously stated, my dog was able to be picked up the next morning, and $700 in emergency vet fees and hours of travel later, he's now settled and recovering; but as a veterinary student I am appalled at how this staff handled this situation. I wouldn't so much as buy kibble & bits from this store, let alone trust them to provide the base level of care I paid for. We will never be back, avoid this location if you can. I am of full belief the boarding staff may have a love for animals, but there's absolutely no knowledge of animal welfare or behavior.

just left out this store for the first time as a new resident of GA & I must say it was the clean &…read morebest smelling PETCO store I've ever entered & the welcome was just as good as the fresh smell Lol! I do t Enron think the door had even closed and I was ask did I need any help. S/O to the manager who's over this location m. keep up the good work and great customer service

For my birthday last year I was gifted the cutest pup ever. As an adult never having a dog I…read moredidn't know where to begin when it came to training etc. I decided to take the puppy training class at Petco to get the basic foundation. When Max turned 4 months I decided to take the puppy level 1 class. The course is a 6-week introductory class that focused on socialization, basic behaviors and cues, specifics concerns I had such as potty training, chewing, teething, and more. The trainer was great and taught me positive reinforced techniques that Max got right away. At home we would practice daily for about 10 minutes to reinforce what he learned. Max loved the class and looked forward to going weekly and was very eager to learn. While taking the course we were told that they had puppy play time every Saturday and Sunday at 1pm. I began taking Max weekly for the 30 minute free playtime and he loved it.

Great store! Perfect for dog birthday!! We spoiled our dog with dog beer and wine. The staff was so…read moresweet and helpful. She made a cookie for our dogs birthday. The store is adorable - absolutely stop in!

The owner came out to help me select food for my dog with finicky, stomach. she had the same…read moreexperience with her dog. She gave me two free samples of some frozen/fresh food and showed me other options I could choose. Staff was very friendly! I like the special parking places reserved for the store as it was open and convenient to get out and park there. I will definitely come back even if it's just to get a special birthday treat for my dog.

curbside is never curbside and they ignore the phone like it's their job. worst Petco I've ever…read morebeen to I go out of my way to go to another because they suck so bad.

I just moved here 3 months ago and was looking for a groomer for my goldendoodle. I used Nicole and…read moreI couldn't be happier with the results of my doodles grooming experience! She did a phenomenal job and attentive to Kona. I'll be putting Nicole on a regular 6 week appointment schedule to groom my doodle!

My fur babies DIXSON and Sofi love going to Bark And Lounge they have been going there for at least…read morethree years! I actually found my second fur baby there. Brenda is amazing and Sara is always so very sweet. I just wish they had exit baths. Thank you so much for being such a great place for my fur babies.

This is Rocky, our Boston Terrier's, FAVORITE place to go! Brenda is so sweet and he just loves…read moreher! We board him there as well. He is a little stinky sometimes when we pick him up, so we know he plays hard! This gives us a break at night too, because he is all tuckered out that night and even sometimes the next morning! They are great there and so flexible. They have come to our rescue many times in being able to accomodate last minute reservations for boarding. So happy Rocky has so many friends there!

My granddog was there a few weeks ago. The babies looked scruffy and unkept. With the weather so…read morehot, they should not be walking on hot concrete. There was debris where some of the dogs were standing.

Well, sounds worth checking out. However, this notice appears on their webpage:…read more EFFECTIVE APRIL 12, 2018, WE WILL BE NOT BE ACCEPTING NEW CLIENTS. ALL OF OUR GUESTS HAVE THEIR OWN ROOM AND THERE IS ONLY SO MUCH ROOM. THANK YOU FOR YOUR PATIENCE AND SUPPORT! So, is it a business or not? Maybe those folks are pretty lucky, but it's frustrating to research only to come up dry. Recommend pulling your business ads until you are ready to take more customers.

We were visiting the Six Flags area and were seeking care during the day for our nervous, shy toy…read morepoodle. The reservation crew was very responsive, helpful and answered all of my questions. The team at the facility was amazing, seemed yo genuinely care and be wonderful with the animals. We have never felt so comfortable with a facility than we did here; very happy the we found them and will definitely plan to come back if we are in the area again!!

No price sheets, anywhere for anything? Runaround customer…read moreservice? What a hassle... how can I make informed decisions about what I what my puppy to experience when I have NO idea of all my options? So just charge for anything and offer nothing in particular? Huh? *** Comment to the Owner: Thank you for responding. While I understand that's what is supposed to happen, that is certainly not what my experience was. The reservation specialist was very condescending and dismissive. It felt as if I'd offended her by asking for information. I have a new puppy so I'm generally new to boarding, training, grooming, etc. Which is why I would have preferred a more clear and consistent communication of what you offer and how that could be customized to support the individual needs and preferences of each dog and their owners. I'm sure I'm not the only customer feeling this way, and the lack of transparency in pricing and what's included in the services is off putting.

I love taking my baby here for daycare. Lauren happily greets us at 6:45am. The other morning, I…read morewas sitting in my car after drop-off and saw that they were just loving on her before taking her back. She is always excited to go in and happy when I pick her up. The staff knows each dog by name and Corrine or Dari tell me about their activity during the day. I have even received communication via text when my baby wasn't feeling well, letting me know they were keeping an eye on her. I have another doggy daycare closer to home, but hands down choose Doguroo to take care of my dog.

Two times in a row, the groomer has completed disregarded directions. Both times, she aggressively…read moreshaped him up which was not requested. The most recent time, the desk person did take care of the cut but I will not be back after 2 chances and 2 failures.