Always been a clean, organized pet store...staff is always welcoming and make it feel more like "mom & pop" local shop. I like the way they keep up with the latest foods and products for our pets! read more

There's a lot I love about Pet Food Express. At the top of my list is the fact that the staff is so friendly and helpful. Always kind to me and my sweet dog. Next on my list is their buy 3 get 1 free promo on many (all?) items in their store. Third is how easy it is to use their self-washing stations to bathe my dog. I do wish (well, my dog wishes) that the air from the blow dryer was a lot warmer. But otherwise, I love the convenience of these stations and fact that I don't have to break my back leaning over my bathtub. read more

They have only "gourmet" / healthy options for your pets, which is great. You won't find Kal Kan or Purina here. I'm not a fan with its cray-cray high prices. Service was excellent. We just stopped in (while walking by) to buy a can of dog food, which we occasionally give for a change to our pooch instead of fresh chicken, rice, and veg. We were looking for Merrick's, which they do not carry. Instead, he directed to the cans that were priced $3.50-$7 per can. We got one, and ran for the hills. Small stuffed animals for $16? Nah, I'll take my Amazon all day. I won't be back. read more

Abby is amazing! Shes's knowledgeable, and fast. I recently adopted a dog and due to her shelter experience she helped me find food, harness, and supplements. Afterwards, she took the time to talk about training in the building and with one of the trainers. read more

I use the dog wash here a lot and it's always clean and well equipped. My dog loves coming here- the staff are friendly (to people and pets!) and super helpful. read more

Thanks furry much for all the great food and stuff and friendly staff . We can attest to the food, dad to the friendly staff. Nice to have a quality neighborhood pet store -ORANGE Julius, Zack, Pinky and Zippy and Dad . Happy new year- Burt's Katz family read more

Pet Food Express - Pet Stores Near Me - Lafayette, California

As the world turns, new COVID-19 protocol here. You may enter masked and sanitized hands (Purell provided). Limited customer total access. Social distancing upon check out. Well explained and great signage. read more

Pet Food Express - No entry. Order online, call-in, or just ask. Easy. - Pet Stores Near Me - Lafayette, California

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Jen the manager there is amazing when it comes to customer service. I will be a loyal customer forever!!!

Really friendly staff .. 1st time here picked up a few puppy treats !! Everyone was so nice and helpful here !! I have been to a lot of difference pet food places and I would have to rank this up with all the other great spots.. It's really nice to walk into a store and have great customer service from the staff.. Went home and my puppy loved her new food and treats!! Happy Dogg and I will be back for more when out !! read more

Pet Food Express - Dogg treat area !! - Pet Stores Near Me - Lafayette, California

Great prices, enormous selection, super friendly and helpful staff, and convenient location! Sometimes I wish they were open a little bit later and more of the weekend, but it sure is nice to have this kind of a store right in town. They must have a dozen different brands of dog food and always a huge variety of bones and sticks and other great chew toys. You can bring your dog in for a dog wash that you do yourself. So much easier and so much cleaner than doing it at home. read more

Pet Food Express - Pet Stores Near Me - Lafayette, California

Love this location. Everyone is always helpful. Good recommendations. Store is clean and well stocked

Quite possibly the best customer service I've ever had, ever!!! A huge thank you to Karen, Danielle, and James - Who so kindly open their doors after they were already locked up, after we had discovered that our three cats had acquired fleas - pretty bad too. My girls were very upset to see this happen to their cats and needed a solution right away. We drove as fast as we could to the pet store and we were about five minutes after closing hours, but the employees saw us at the door were extremely gracious to unlock their doors and let us in. I can't thank you enough! read more

Super impressed by this branch where you get professional and caring advice , competitive pricing and help to your car when you opt to buy half of the store. All jokes appart, this branch is located in the heart of Lafayette yet with easy parking- one star away from 5 because parking is metered and you'd better pay because it is regularly checked - that is not too cool especially when inside the store you have so many things to look at. read more

Such a cool location, our dog tries to steer us straight to the store on our daily walks. Granted, we live nearby, but we also have other local pet stores we peek in at. It's testimony to the store's friendliness! Fabulous customer service and they are thoughtful about age of animal, needs and even an owner's budget. Expect to find products that are most likely all natural or of cleaner ingredients like Wellness or Earthbath. Toys like Kong selections for every type of pet. And pound for pound there's not a huge price gap in food from the stuff you find in grocery stores. Don't be bashful about not finding any grocery store brands and ask for food recommendations. - grooming products - foods - crates, kennels, habitats, beds - no live animals on premise unless an adoption day, otherwise only crickets for reptile foods - snack bins galore (from bulk biscuits to cow hide) - training items - potty things from training pads & diapers, to earth-friendly doody bags and natural pet stain treatments - on-site, self-service dog bathing No, they do not sell pets, but host animal adoption days and mobile vet clinics. Completely disagree with the comments on customer service...usually a testimony to the personality of the reviewer. read more

My first time here in this store and I must say the customer service here is Awesome!! The employee, Chris, was extremely helpful and knowledgeable about all the products (Open Farm) I asked about. She was super friendly and gave me great suggestions! She even introduced me to special sales programs that the store was offering without me even asking or knowing about!!! Will definitely be a regular customer because of her!!! Thank you Chris for all your help!! You're the Best!!! read more

This is my number one go to place for all the stuff to keep my two dogs happy and healthy. Every time I'm in there there are plenty of team members all of whom go out of there way to help me. They know pets, have pets, and offer great insight. Today Rick helped me with one of my terribly picky eaters. The suggestion turned out to be perfect. Christy and Rick made the experience exceptional. The store, dog baths, and team all come together. I wouldn't go anywhere else. read more

These people care about our pets, that's for sure! I came at 5:05pm the day of their holiday party when they needed to close at 5pm. Another customer was leaving as I was sadly turning around and the employee was like "hey, did you need something!" and I was like OMG YES - because my cat was literally out of food. They made someone a happy kitty :) Thanks guys! read more

I love this pet store and won't go anywhere else. I'll come here before ordering online because everyone there is so nice, so helpful, knowledgeable and it's just hands down the best store for all my pet needs. Thank you Lafayette pet food express! read more

I love the Pet Food Express in Lafayette. It is always busy when I go and it's not hard to figure out why. If not helping others, staff always greets customers when they walk in the door. They walk with you to the product you ask for and carry your purchases to the check out desk. Sadly my dog was diagnosed with lymphoma and optimistically given 8 weeks to live. After receiving the diagnosis I needed to buy soft pate canned food for him because he lost interest in eating. The one who has helped me the most often is Chris. From day 1 when I told her the sad diagnosis she talked to me about her experiences with her seriously ill dogs and made several recommendations of what to feed him. She was right, most of her recommendations my dog ate right away. Shortly after he passed I called Pet Food Express and asked to speak to Chris to tell her that he had passed away and I had several cans of dog food not eaten and a new recently opened large bag of kibbles. She told me to bring them down and I could get a credit for the unused canned dog food and that the open bag of kibbles would be donated to a shelter. I asked when she'd be working and she gave me her schedule. When I arrived she saw me and helped me right away. I was relieved that I picked a week day and time when I figured the store wouldn't be too busy. I thanked her for assisting me right away and not having to wait around the store looking at all the fun dog products and feeling the tears overflow once again. read more

What a friendly and welcoming experience. Greeted as we walk in the door. Store is clean, maintained and shelves stocked!! Found the dog food desired, accordingly priced, and walk to check out. The male sales associate was beyond observant and very personable. Asking questions of our pet, it's age, and truly investing in "us" during our 3 minute check out experience. Really Superb!! Thank you. We will continue to patronize this establishment exclusively!! Store 1025 2/06/18 1:33pm R2 #6805786 read more

I came in without knowing really what I wanted. Courtney helped me with good food and discounted treats for my dog. There was not any sales pressure but just simple care for my dog. Thank you Courtney! I am a forever customer! read more

I rescued an adorable 8 month old pit bull a couple weeks ago. His name is Doobster, and although he is a huge sweetheart, most people are very scared of him. Not only is he my first dog, but my first pet ever, so to say I had no idea how to best care for him would be an understatement. From the second I brought Doobster into petfood express however, everyone there made us feel very comfortable, and they all showed Doobster so much love. Mia helped me with everything I needed for Doobster, and she did it all while teaching me how to train him some as well. All of the suggestions she made were ones that were best for my dog and our situation, and I could really feel and appreciated her genuine love of animals. I had to pop back in a few times over the next few days to get things I missed and even return some toys that Doobster had already torn apart. The help I received from Glenna, Amanda, Terry and everyone I dealt with at this store was just great, and they were all knowledgeable and very caring about animals. Their prices are fair also. This is my go to pet supplies store from now on.... read more

The staff here is EXCELLENT & by excellent I mean completely amazing! I love how they're always willing to help and help is not hard to find when you're here. Whenever I go to Petsmart or Petco, I always have trouble finding an employee, let alone an employee that has knowledge on the products theyre selling. I even bought a crate and a playpen for my puppy and they made sure I bought them big enough so I can still use them when my puppy grows at his full size (he's going to be big and he's already grown so much since I got these things). A young man also helped me put them in my car which was super nice, I wish I had cash on me to give him a tip. I also wanted to thank the employee that recommended the food and treats from "just food for dogs," my dog loves them & I love how its super healthy for him! If you are hesitating to come here, don't. This is literally the best pet store along with the best employees and products. read more

I just can't get over how friendly/ helpful the staff at this location are. I used to be local to Petco but since discovering this Pet Food Express I've made the switch. read more

Pet Food Express - Pet Stores Near Me - Lafayette, California

My 13 year old dog was having some real problems with eating and digestion. I came in 10 minutes before closing and was helped by Benji (not his real name because I can't pronounce it) who spent extra time with me, helped me find food that would help our dog and even gave us some pumpkin supplement for free to help in the transition from one food to the other. I really appreciated the obvious care he had for our situation and for his knowledge. read more

I agree with everyone who says this is their favorite pet food express location. It certainly is mine! Staff in here are always so friendly often sharing personal anecdotes. It feels like shopping with a bunch of friends. This store has a communal feel with knowledgeable staff. read more

The customer service we received from Bjorni today was TOP NOTCH! Whenever you walk into a business and the customer service you receive is far beyond what you ever expected; time must be made to reach out with a big fat shout out to this company. We had never been here before and we tend to just randomly run into pet supply businesses for whatever it is we need. From now on this is our go to pet getters! If I could give more than 5 stars, 5 kudos, and 5 hip hip hoorays; I would! We specifically went in for just one thing. Bjorni informed us about some other options that would serve out pet, that we never even thought about and ended up walking out with a boat load of animal fixings. Lol! We will be back. read more

This is my favorite pet shop, hands down! The service is always excellent. Really, in my last few months of shopping here, I've had about 6 different people help me, and each one has been great -- very patient with questions and then also very knowledgeable about their products. A few reviewers have complained about the service, but my experiences have been the complete opposite. This store is highly recommended! read more

Love these folks! Unfortunately Bear passed on a few months ago. We are welcoming a new Norfolk puppy into our home this week. I tried the "un-mentioned" pet store across the street and their customer service over the phone was just awful. Looks like we'll be coming back to Pet Food Express in Lafayette. They have always exceeded our expectations. Always, and we are too happy to go anywhere else. Thank you all! read more

Great pet supply store. I get my dog's dry food, treats, and toys here. Reasonably priced. They also have a great wash center outfitted with about 4 or 5 baths designed specially for cleaning your dogs (or cats maybe, hah!). They're elevated at human height so you don't have to hunch over like you would at home. They have stairs built in that make it easy for your pet to walk right up and into the recessed bath. The wash has a few different shampoos. Attached shower-head hose for washing and rinsing. Comes with towels for you to dry your pet and water resistant aprons to keep your clothes dry! The employees there are also very knowledgable. We discussed and learned about different brands of food, what to look for, what's best, what's healthy etc. Good store. Fun Fact: I adopted my dog from an organization that used to come here on Saturdays with all their dogs that needed homes. He's been with me since and the rest is history! :-) read more

This is a great pet food store, but it's more than just that--it seems to be a great forum for supporting family pets. We get great advise from the staff, who are always upbeat. I'm a dog person, but these folks are REALLY dog people! Staff is friendly and knowledgable. The selection of food, treats, toys, accessories is more than sufficient. They seem to have struck the right balance in offering just enough choices without overwhelming. My husky puppy, Joey, loves it there. It's her favorite place in town. That may have something to do with the fact that everyone there always greets her warmly and plies her with treats. The staff and the buy-three-get-one-free policy on most items makes it one of my favorite places in town. read more

This store is located across from Diablo Foods. This review is based on 12 visits in the last 4 months. The staff is young and friendly. They're always willing to assist. This store/chain is truly pet based. They have low cost shot clinics (I think once every month). They also have training classes (~$150 for six 1 hour sessions). There is also a self wash center which is AWESOME. It's about $13 and they provide all the soap, water, blow dryer (cold air only for your dogs safety) and 2 towels. Large dog owners should get the extra towels (add $.50 or $1). The staff even cleans up for you. read more

I went in to the Lafayette Pet Food Express today to find out what I needed for our new kitten. (we are picking her up tomorrow) What a friendly staff! As I browsed the store, I was greeted by 4 super friendly employees: Justin, Tim, Paul and Alyssa. They were fantastic and took the time to educate me about so many kitten issues including types of kitty litter, moist food vs. kibble, nail care, and how to acclimatize her to our home. I would recommend this store not only for the great variety of high-quality merchandise, but for the 5-star customer service. I'll be back for sure... read more

Today I came by to purchase birthday goodies for my dog who is turning two years old tomorrow. I was browsing around until one of the workers, Austin, sparked up a conversation about my dog and helped me out throughout my entire shopping experience. He was so helpful and whenever he spoke about animals you can tell he has a strong passion for them. He made good recommendations, guided me throughout the store, and answered all of my questions without any hesitation. It really warms my heart to see someone so passionate and enthusiastic towards animals. Thanks for making Porter a very happy dog Austin! read more

I have been going to the large chains for my cat needs for years, and am so glad that I finally came upon this little gem. The two experiences I have had in Pet Food Express have been amazing. The staff is very helpful and knowledgeable with animal food, litter, accessories, etc. It is obvious that the people working there have a genuine interest in animals and have been trained exceptionally well. The selection is different than I am use to, but my cat and I have no complaints to the new products we have tried thus far. I am glad this place is right around the corner. But who am I kidding, I would drive out of my way for their products and service. read more

Pros: Beautifully designed and set up Brightly lit Nicely organized Con: -Lack of customer service. I was walking around trying to find if there was another place for the dog biscuits and not only did no one ask if I needed help. I couldn't even find anyone on the floor to ask! -Little selection. I've noticed this before but today I was looking for dog biscuits. That's it and I had about 3 choices. I was really hoping there were more somewhere else, and maybe there was but I wouldn't know because I couldn't get anyone to help me! It's not horrible but I greatly prefer Petco to Pet Food Express. read more

Such a cool pet store. They have washing stations for your pup, the best sales on toys that usually NEVER go on sale (like CHUCKIT), and a great selection of healthy dog chews. The staff is super friendly and helpful I do miss being able to walk there with my dog, look around (even if we didn't get anything) and chat. It's rare to find a chain pet store that carries raw food, however, I do wish the raw options were better. read more

We just adopted two feral cats. We know knowing about raising cats. The staff was super helpful. In fact, we were struggling because the cats wouldn't eat either the dry or wet food we gave them. The staff recommended these Nulo packets which we poured on top of the food. Fast forward two days and the cats went nuts for them. They cleaned the bowls dry! Shout out to the staff for the recommendation! read more

A big shout-out to Lindsay who is part the live chat support team. I bought a little life jacket for my new dog and it turned out to be too small. I called a couple of stores to see if they had the size I needed. They did not, because it was the end of the season. I found their chat-help room and Lindsay called 5 or 6 stores for me, located one on Montclair and had it set aside for me. Picked up today and we were are ready for our last-minute Anderson Valley pond adventure next week. PFE has always been fabulous -- they are now fabulouser. read more

I want to give a big shout out to all the employees at the Lafayette Pet Food Express, you guys are awesome. I stop in this store on my way to see a friend out that way because everyone is so nice to my dog Goose! They have a treat at the ready! This last visit I was waited on by Ariel, a very sweet and helpful young lady. I didn't buy a lot but she made me feel like a long time customer, answered questions, and remembered me from the last time I was there. Great customer service! Thanks Ariel for your great disposition! read more