We used the dog wash for the first time yesterday. The clerk was so friendly and helpful. She explained everything. Most importantly, our Corgi loved it. We'll definitely be back! read more

It was my first time going into the store and my husband was super impressed with the wash station and how well an employee by the name of Brandy was cleaning the stations and maintaining the area. We were actually there to look at kitty things, our daughter is getting a new kitten for Christmas and Brandy was amazing at helping us and showing us where everything is as well as what we need to get for our new kitten and the best food and cat litter and all the cute cat toys as well as the dog toys and food for our little guy. I will highly recommend this store and when we come back in to make our purchase I will be asking for Brandy! read more

WOW! This place is amazing, if you ever need help or knowledge with any products or foods I HIGHLY recommend Jessica (Store Manager). I was there for 2 HOURS asking all the questions in the world & Jessica answered all my questions with a smile (I think she was smiling under the mask ). She helped me get all the right foods and best products for my puppy Husky If you're a first time puppy owner, I recommend speaking to her, you can tell she cares about you & you're pet. She helped me choose the right food based on my time constraints, puppies needs & budget. read more

Pet Food Express - Husky Puppy - Pet Stores Near Me - Oxnard, California

Once I enter the store Alya and manny greeted me. Very friendly. Store was very cleaned. Friday night crew was amazing, will be returning.

Amazing experience the place was soo helpful to me and my wife they went above and beyond to help my wife with all her needs

Came in on Tuesday 7/13. Excellent customer service. Came in to use the dog wash and didn't quite work as we expected, typically it's a great feature and service but maybe we had bad luck OR I'm an idiot and used it wrong lol. The whole team and manager as well (red bearded man) was very accommodating and helpful. Didn't expect anything but they did a wonderful job having us leave happy. They also have a great selection of pet food. Our dog has a sensitive stomach and their food options are perfect. 10/10 would recommend. read more

Today I'm so happy this gem opened up in our community!!! Nothing but great things on my first visit! They're even carrying Kasiks brand dog food which I've had to have been ordering online! Their self service pet wash station is free until May 15th y'all! Shampoo & Towels included! The service was great and the employees were super helpful and knowledgeable. They carry wholesome brands of healthy foods for your fur babies! No commercial meat byproduct here! OH and check out their LOW COST vet clinic on Sunday's! Update: their pet wash station is SOOO COOL! Organic shampoos and conditioner, my only complaint is the air in the dryer was cold but still 5 stars in my book read more

We buy Fromm dog food from here because it came recommended. It has never had a recall and is a family owned business. The associates at this store are so helpful and the vets services on Sundays are amazing. We are very happy with this store and products. read more

Walked in looking to buy probiotics for my dog. Luckily I was assisted by Daisy; she was super helpful and insightful! Definitely knew her product and was able to point me to what I needed without any issues. read more

I previously had good experience here, but one employee was extremely rude at check out when I was purchasing food. She kept commenting on how terrible the food was that I was buying for my dog and insisted I try another brand. My dog has been eating this same food for as long as I have had him and it has been great (I have also done extensive research on it). read more

I never really write reviews but I was inclined to do so when I met a knowledgeable and hard working brother named John when I went to shop there. I have been here before and usually every one was nice but this time I came in looking for a transition in food and John took his time in giving me some great info and his customer service was second to none. Just want to say I appreciate the information and just being a good spirited man, especially in these times! read more

If I could leave no stars I would! We live near the collection and try to always use mom and pop stores whenever possible even though prices here are more then bigger chains. Recently after the stores and restaurants reopened in the area we went to go into the store to purchase some items for our dog which we have done for like 3.5 years to this store.Today my husband and I walked in with our masks on and were told by the girl behind the counter that we had to wait till someone left... so ok we waited also side note there was only two other people in store and no line to go in The owner at that point said ok to my husband to go in but told me I could not go in with him so I said ok I will wait till someone leaves and the owner said no one per household. I would have totally understood this if it was busy or 2 weeks earlier. Every store and restaurant is now fully open. We told the owner that we didn't understand and needed to look together for an item and his reply was too bad we also said he lost us as customers and he said so what! instead of thanking us for coming in! !!! This owner does not need your business! Save your money and order online or go somewhere cheaper as he doesn't value long time customers!!! read more

Smaller pet store that had a nice variety of food, unfortunately not the brand my pup eats but I was able to pick up some yummy treats and wash my dog. Not sure I'll be back, but it was a cute place. read more

Used to love going here. Definitely will not be going back and letting everyone know to not waste their time. I'll be taking my pet needs back to PetSmart read more

So I live in a completely different state, but I have family in the area.. I stopped by with my family when my pup was brand new, just a baby. We just browsed and found some things we wanted to try.. the associates in the store were so polite and and asked if we needed anything. I let them know he was my first pup and he had the basics, but asked if there was anything they'd recommend. I loved that they didn't push EVERYTHING on me as I opened them up to do, but found things relevant to his age, behavior, and breed. They gave amazing service. Fast forward, a year later.. Every time I am in Oxnard, I always make a point to stop by. I will hold off on buying something elsewhere until I can visit if possible. Last time I stopped by, I asked if they had anything to help with anxiety, like CBD. And the store manager gave me several options. She Explained each one and helped me pick which would be best. The staff here is just great. read more

Amazing customer service and the self wash station was EVERYTHING had so much fun would definitely do it again! Can't wait! 10/10 A+

Sarah was very helpful! My 6 month old shepherd has been having digestive issues and Sarah was very knowledgeable and helpful when it came to finding products to help my pup. One of the best customer service interactions I've ever had. Would definitely recommend going to Pet food express for any pet needs. read more

Our 3 Cavaliers needed a bath, specially after all the fires and smoke! I found out that Pet Food Express has self-served washing stations. I have never done these before and I was concerned about the experience. When I came this morning, I was greeted my amazing staff ( Shawn, Raul, and Vikki), they explained the process, were very helpful and checked on us multiple times during the wash. I was amazed how clean the place and washing stations were, white clean towels and choice of shampoo and conditioner. The process was very easy and enjoyable for me and my babies:) If that goodness was not enough already, it was FREE - the owners offered this service for Venturians because of all the fires and smoke in the area! I am very very grateful for everything! Thank you so much & God bless! Humbly, Mahan read more

Pet Food Express - Pet Stores Near Me - Oxnard, California

Thank You Sarah for Always Helping me. You are a true professional. Your radiant and positive personality provides Great Customer Service!

I couldn't find the outdoor tub I regularly give my 2 dogs a bath in. Our garage is in stage 2 of a hoarders house. Thanks hubby. So, because our dogs are super dirty (probably from a combination of smoke and dirt), I decided to take my $5 only coupon to Pet Express and get them a wash. The ONLY reason I don't like taking them here is because they don't like being in new places and whine, but I figured they could handle being inside for 20 minutes, especially since I take them quarterly to get their haircuts at Petsmart and am frequently told they talked (whined) the whole 4 hours they were there. Anyway, the cashier/pet connoisseur at the front said that all washes are free because of the fire. While it smells horrible around here, our house is still standing thank goodness, so it was really nice that they didn't have to verify whether we were displaced or not and it was super nice they were concerned about the dogs being clean and doing whatever they can. I was even expecting them to offer a "you can donate to the fund whatever you want" something or offer, but the guy just said, "here's the token. You can keep your coupon for next time." He also asked me if I needed any help, but I've washed them here once before (see above, thanks hubby), so it was all good. A lady there actually saw that I was struggling with my dogs, and she kindly helped calm one while I washed the other. I actually thought she was just a random person until I realized she helped others when I left with my dogs. Anyway, she cautiously washed and dried one of my dogs while I washed the other. She knew what she was doing and was slow in helping them as one of them is a bit shy around others, so she clearly knew that all dogs are not the same in terms of friendliness and was easing her way around them. One of my dogs will go up to anyone, but the other is very cautious and nervous, but she even won over that dog. I didn't get her name, but thank you so much for your help! The dogs were whining and anxious the entire time, but they are now clean! Also, one time I gave my dogs bones from the store (which were individually in a container) and I just told them how many I gave my dogs. I only gave them once each because the first time we were there and I gave them a bath seemed to petrify them, but the cashier didn't say "no, why would you give them those before paying for them," or "we have to verify with the security cameras that you only gave them one each" or whatever." What I'm saying is, they trust the customers and definitely are looking out for the community at large. One of my dreams/goals is to have enough money to do this, to help out a community at crisis. What I'm saying is thank you Pet Food Express for your compassion, charity, and trust. read more

Vicky is always very helpful when I visit. I wanted to give her a nod. Some weeks ago I was super low on Honest Kitchen for my Doxie, and she gave me a little sample to get me through a few days until the one I ordered arrived. Tonight I bought some more at the store and will return! I appreciate good service. read more

Pet Food Express - Pet Stores Near Me - Oxnard, California

This location is hands down the best. Mireya is a wealth of knowledge and guidance about dog food. This place is the best and a great way to solve your dogs stomach issues before going to the vet for the same old solutions. High quality food, high quality staff. read more

Super impressed. I was courteously greeted by a sweet and highly knowledgeable staff member named RiLeY she rocked it! Totally listened to me and showed her empathy and love for animals. She dropped facts about health code regulations for animal toys..that their store goes by child safety laws and she went over the 4 points about what the company is about- no fillers..no this and no that! Amazing! She helped me find the perfect treats for my kitten. And helped me find new foods that would be a smooth transition for my mars-Marley my kitten (; I'm just so impressed. She explained all about the wet food and agreed with my feeding regimen and offered helpful advice in such a classy way. A+ employee. Super fun to! I can't wait to come back. read more

Pet Food Express - Great location! - Pet Stores Near Me - Oxnard, California

This is my preferred store to shop at for my terripoo. Great treats, lots of products, and variety of food. Bought a super cute collar here and when I signed up for their mailing list, I got great coupons ($10 off, etc.) they have a self serve wash station there. Customer service is good too. read more

We have been using the oxygen wash for about a year now, so I've seen all of the staff and not once have I met one worker didn't say hello to my dog and be really friendly to me, and now that I know they are giving free washes because of the current California fires they have 100% won me over. Amazing place amazing staff, a company that actually cares. Recommend 100% read more

Pet Food Express - Pet Stores Near Me - Oxnard, California

They have about the friendliest employees you could ever meet one time my dog peed on the floor (he's not small ) and I went to go ask them where the towels were and they picked it up for me. They are always trying to give my dog treats but he gets mad when you shower him and won't respond to anything so he just leaves them hanging but always eats them when we get home . Anyways I rate the place 10/10 better than any pet store out there. read more

Pet Food Express - Always friendly employees and my dog hated showering until he met this place he even begs every week to go - Pet Stores Near Me - Oxnard, California

The staff here is knowledgeable and always willing to take the time to explain options about anything from various dog food options to flea prevention. I recently discovered my dog is allergic to a bunch of things that make it difficult to find him a suitable food, but Victoria and another employee whose name I did not catch, were incredibly helpful with providing suggestions and looking through ingredients lists with me. The staff here are all wonderful people that very obviously love animals. read more

Pet Food Express - Pet Stores Near Me - Oxnard, California

This store is seriously beyond wonderful. I really can't say enough good things. *All* the employees are so friendly, so knowledgeable and all around so helpful. It makes it so great walking in here and I really truly do enjoy it every time. I've recently been having problems with my puppy not wanting to eat most food lately, and I must've returned the food 5 times and all the times they completely understood and we're so patient and great the whole time. Not to name names but I Especially thank Victoria, Gabriel and Raul for being so so great. Thank you all so much, I'll miss this store a lot because I'm moving soon and hope I can find a pet store that is as wonderful as this one. Thank you all so much!! Lindsay read more

Stopped in for some poop bags. Left with some poop bags and great service. We frequent the Pet Food Express in Pasadena. It seems all locations provide great friendly service. read more

As a first time pet owner, I had no clue where to start properly caring for my pets. As soon as I walked in I was greeted and offered help, which I really appreciate. The store is very clean, organized, and items are easy to locate. I received help from Linda and she was beyond patient throughout my visit. She answered all my questions + doubts and provided plenty of nutritious options for my dogs. I am really looking forward to future visits! read more

I went to check out this pet store two days after my boyfriend and I got a puppy. One of your employees, Riley, greeted me when I walked in the door. I told her about my new puppy and showed her pictures. Riley was more than happy to walk around the store with me and suggest a few things based on the age, weight and breed. I truly appreciated her help because I only went in with intentions of getting one or two things but as I walked around I realized I needed more as new puppy parent. Riley also suggested trying a better brand of dog food. I am so glad she did because my puppy loves the Nulo brand compared to other food brands we had tried. I appreciate the attention to detail from Riley for my first experience here and my boyfriend and I have been back several more times because of it. read more

Fantastic store with even better employees! I come by this store at least 3x a week for bones, topper, treats, etc... and have had nothing but excellent service. There is one employee I'd like to point out, John. Time after time he always displays a different level of kindness and customer service that you don't see anymore. I highly recommend this store to anyone with a pet and to anyone who likes amazing products with exceptional customer service. Thank you everyone at PFE!!! read more

My pit is very important part of my life, and she requires food that is not filled with junk. I can ask training questions, and the team there are always willing to help and answer any of my needs. It's very clean and staff is professional and they know their stuff. I love it there. read more

Went for a wash and left very happy with the service and was taken care of very well, Highly recommend for their services they offer and guide you with!! read more

This review is for the outstanding customer service by their employee, Mireya at the Oxnard store. She always greets me with a welcoming smile, very knowledgeable about all the pet products, and always helpful in sincerely caring about my dog in finding the just right food after much trial and error. Thank you Mireya, you are the best and greatly appreciated! The one recommendation that I would suggest to the store/corporation is that it's time to extend your hours like all the other local pet stores small and large. Due to your shorten limited hours, you are losing business. Sadly, customers are beginning to go elsewhere. read more

Walked into Pet Food Express: Oxnard Store for the first time last week since it's opening and the store was empty. 3 employees on the floor not one greeting, not one "hello welcome to Pet Food Express can I help you", not one "ios there anything I can assist you with". Nothing, the 3 employees were talking to each other from across the aisle. Maybe they were in holiday mode already however I walked in started on the left side of the store and made my way to the right out of the store with no acknowledgment I was even in the store. Took me about 30 mins and left. I took my business to Pet Supermarket, sucks bc they lost out on a $344 sale. First impressions mean everything to me especially since I have worked retail. read more

Best pet food express hands down. Sarah, has been very helpful and informative every time we ask for recommendations for products whether it be for food or shampoo for the dogs. It makes it easy for us in making sure we purchase the right product for our two frenchies! Thanks for always being so helpful! read more

Was excited to have a self service dog wash so close. However was disappointed that it took so long for water to warm up and it never got more than lukewarm. My 12 yr old baby was shivering through wash. The dryer was also cool which salesperson said was because their experts said it was best for the dog. On the up side. It was very clean excellent price also was given two towels. Don't know if I'll go back. 12-6-19. Seems like water is warmer now. The people who work here are so helpful and I like that VIP Mobile Vet comes on Sunday. It makes it very convenient to do everything in one stop. Also they carry Nulo food for my puppy. read more

On appearance, this store has some great promise. They have many holistic foods, snacks and items. Customer service is attentive and offers to help. I experienced an issue I wanted to make sure others don't. My dogs eat Holistic Select dog food. I had no idea this was going to be difficult to get in California since it's readily available in Texas. Pet Food Express offered to order it since they don't carry it. They said it would be a few weeks. I waited 4 weeks and heard nothing. I ordered the food on Amazon. I called and they reassured me they were going to work on it. I stopped by a week later and again was reassured a manager would call. Nothing. I just wanted to know if ordering it was an option in case Amazon fell through. But, no answer had been received. I think I've got my answer and it's to buy from Amazon. One more thing. The sign for the vet on Sunday from 430-6 is only for vaccines. I was hoping the vet could help me by trimming my dogs toenails. The Pet Express rep said "no there are no grooming services" Another loss for them. read more

Shitty service! Brought in a current advertisement from Petco and didn't get the price match guarantee that's listed on the website! So I didn't buy the $140 worth of toys and treats and took my business back to the Wharf where I normally go anyways. Thought I'd give the place a chance since I was in the area. Won't be back! read more