Very helpful and friendly staff. Great product selection. Reasonable prices. I'll be back next time I need supplies ensure my new dog.

Farmina and/or Nutrisource, both in the 26lb bags is always but three and get the fourth free. No brainer. Fellow Yelpets, please let me know if anyone does better? read more

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One might accuse me of being a "Cat Sucker", and there was a time that I would have taken offense to that claim . But with Emmie, our Furry Family Member, She deserves to be treated very well. Emmie's usual favorite cat kibble appears to no longer be available so I'm now I'm in search of a replacement. Anthony, the pet food express associate, was so very helpful and patient with answering all my questions. In the end, I believe Anthony has helped me find Emmie's new cat kibble. Thank you Anthony! read more

Pet Food Express - Pet Stores Near Me - Pleasanton, California

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What a lovely business Pet Food Express is! Love having two of these around my area that carry only the best food options for my pup. From the moment you enter people are so friendly and greet you. Simple gestures go a long way in retaining customers for life. The associated walked me to the food I ewww looking for and also gave me suggestions for other things I was looking for based on her experience using them for her pet. Hard to know if they're sponsored to vouch for one brand or another but they seem to understand the products they carry and are knowledgeable enough to educate you. I appreciate their friendly demeanor here! Thank you for making shopping for our pets more of a delightful experience. read more

Very easy self service washing tub! Took our puppy here for her first bath, and will definitely be returning. Super easy and convenient! 3 different soap options then the final water rinse and blow dry. read more

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I'm a regular at Pet Food Express and come here just about once a week to bath Lola. Lola is 1-1/2 now and up until 6 months ago I had to carry here into the wash tub because she was so scared of it. She knows the drill now and no longer resists her bath. She actually looks forward to going to the scale to weigh herself and then into the bath. The store associates are friendly and they keep the wash stations clean read more

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We have been bringing Huckelberry to pet Food express for baths between his regular grooming. Normally we are greeted on our entry and the staff are friendly and helpful. Today was a totally different experience. When we walked in we were totally ignored. The staff were standing around talking. We were not greeted at all. When we got back to the pet wash area one staff member was busy cleaning the stations down. As he was about to leave, I asked him politely if he would please give me a couple of towels he pointed to where they were available. At that point I had my dog up on the wash stand. It's very clear from their signs you are not to leave pets unattended and I was by myself. I pointed that out to him and he repeated that I could get as many as I wanted. He made no effort to hand me a couple of towels which were easily within his reach and would've been helpful to me. I had to unhook my dog, pick him up and carry him over just to grab a couple of towels. I don't Know if it is a result of Covid or if customer service just doesn't matter at this pet Food express anymore. read more

Pet Food Express - This is embarrassing. - Pet Stores Near Me - Pleasanton, California

I came in to get food for my dog who is an incredibly picky eater and Ashley and Paul were incredibly helpful and provided me with excellent customer service. Going to get food for my pup is always difficult and they were patient and knowledgeable about options for me to try. Thank you both!!! read more

Great customer service. Very clean environment. I love the self serve bath. It's limited to time so you can actually bath 2 small dogs at once. The time limit allowed is about 20 minutes (I think). It's a good enough time to bath your dog well and blow dry with the blow dryer. The hooks on the wall really helps to keep your dog in place. The overall experience for my dog is very positive. Free dog treats for your dog too! I weigh my dog each time on the easy to use scale so I know if I need to cut back on his treats or he is in shape. read more

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Great customer service and doesn't feel as commercial as other pet stores. They also carry a few brands like Kiwi and Bixbi, which we love for our puppy and they usually have deals like buy 3 get 1 free etc. I also very much appreciate their pet washing station. It's so convenient to give our puppy a bath and dry him - I believe the time limit is about 20 mins (more than enough time for our pup). read more

Thank you Team! I don't live near your store, but your team is always helpful and will pack bulk biscuits by the pound for my husband to pick up. It is really helpful I appreciate it. read more

My husband and I are new dog owners and I tend to panic-buy who I see my fur baby in distress. The team here is so supportive and happy to impart product knowledge and personal experiences regarding their high quality inventory. Very happy to have this establishment and the team here in town! read more

Very very disappointed with this place. Purchased a dog wash token and was cut off half way through my dogs bath, she still had soap all over her and I had to leave her mid wash to go up and buy another wash token to finish her bath. They cut off after 25 minutes and there is no signs and no one informs you when you purchase that your time is limited! I have always gone to pet supplies plus to wash my dogs and they don't have a time limit, thought I would try it out here as I was stopping in anyway and figured I would make it easy. Very very very upset and WILL NOT be returning here for dog wash again! read more

Great customer service, very knowledgable staff and many healthy food options! Today I stopped in to purchase some items to continue training my dog. I'm also in the process of transitioning her from kibble to a raw diet, but because vets don't recommend raw diets, I wasn't getting much help or recommendations from my vet. I walked into Pet Food Express and honestly felt a bit overwhelmed by the selection and where to begin. Anthony spoke with me for probably almost 30 minutes about my options and narrowing them down. He was very knowledgeable and even shared with me what he feeds his dogs. I am someone who has to research everything through and through before making a decision, but after talking with Anthony, I made a choice right then and there and feel really good about it. His understanding of food, nutrients, dog health, etc really eased my mind to where I feel I made the right choice in raw food for my dog. If not, we will simply try another one. Either way, I highly recommend this store/location. Thank you! read more

Great staff and great products. I love the customer service at this store. Everyone is friendly, helpful and really knows their products. Plus, they always carry out my 40 lb litter bags w/a smile. Highly recommend!!!!!!! read more

tl;dr -- This store is the most caring, above and beyond customer service, blow your socks off customer care. They dont want to just sell you stuff. They want your pet(s) to thrive. Warning, this story is sad. I had a dog named Nurgle. He was a Blue Heeler x Kelpie cross. I adopted him from a shelter in Texas and he came with me when I moved back to California. Nurgle was special; he was a service dog for me. And on several occasions, other than doing his regularly trained tasks, saved my life multiple times. He was an incredible dog that touched the lives of everyone around him. He's always been a picky eater because of a health issue (that did not impact his working capability) So Pet Food Express ALWAYS came through with something else he could try within his -extremely- specific dietary restrictions. They ALWAYS upheld their return policy if he didn't like it (which was OFTEN.) They always gave him cookies in store. Always said hi to him and gave him a ton of love. Even tried to make him more comfortable when I took him for a bath. (He hated them.) About a year ago, Feb 2018, his behavior shifted dramatically. I'll spare a lot of the details here because it's a little complicated but he then also started to have seizures in June '18. Medically, he started to decline. Refusing even more foods and he stopped trusting a lot of people. He retired from his duties as a service dog. But one thing he never tired of was Pet Food Express. There was ALWAYS a happy face that he *loved* to give him treats and ask how he was doing. Absolutely everyone knew him and remembered his dietary issues without me sayin anything at all. Food after food, treats, CBD ... you name it. Nurgle has bought and tried every food (nearly) in the store. He loved his toys, from there too. But the employees never failed to brighten my day and make Nurgle feel like a regular, healthy dog. His behavior, and health took a rapid urn for the worst this year, in May. It became clear to me his quality of life was suffering. I made an appointment to let him take the big nap in the sky. I set a date. When I came to the store to tell Jenny (employee), she began a secret mission. A few days later, Jenny let me know that a few other employees (Chris, Taylor, Sami ... I'm forgetting names. I'll update when I remember the rest) wanted to throw him a puppy party. So the night before his nap, they got TONS of treats, Just Food For Dogs, Honest Kitchen and so much more and let him much and lay in the aisles and be a happy boy around his favourite people. Not only that, they let him wander around the store (and shoplift a cookie or two) sniffing and playing for a few minutes right after they closed, while they were moping up the aisles. We tossed a ball around. We laughed. We cried. But they even went beyond this. Jenny and Sami attending his celebration of life event the following day. I love you guys. Nurgle loves you too and he's not suffering anymore. Thank you, always. read more

Pet Food Express - Friends and employees together with Nurgle during his best Puppy Day Ever / Puppy Party - Pet Stores Near Me - Pleasanton, California

Excellent customer service! Jenny is the best! It has been 3 years since my last review and I am happy to say this place is still 5 stars! I recently went here just 15 minutes before closing because I thought I knew exactly what I wanted. I had been at emergency vet all day, my puppy was just diagnosed with HOD and I needed to pick him up some new food. When I got there, I quickly realized they did not have the food I planned to get. They actually had a wide variety of healthier options. Jenny was amazing. She listened to what I needed and helped me look through all the options to find the best food for my puppy's condition. Although I offered twice to come back another day so she didn't have to stay late, she and the team insisted I stay and find what I needed. She aided me in finding the best protein, fiber, calorie combination for my puppy. He has been on the new food for a couple weeks now and is doing great! This store continues to hire the best people. Passionate, knowledgeable, caring, and with a level of costumer service I rarely experience not just in other pet stores but everywhere! If you need anything for your dog (especially if it is a unique necessity) visit this store and ask for Jenny! read more

Pet Food Express - First Mate - Large Breed - All Life Stages (even puppy!) - Pet Stores Near Me - Pleasanton, California

I have to say that this is the store I am almost always going to be going back to for all my pet needs. The staff are friendly and cheerful, especially Jasmin, who always greets me enthusiastically, and takes the time to give me recommendations for the best food and toys for my 2 cats. The store may be small, compared to the classic pet store, such as PetSmart and Petco, with a much larger and more expansive selection of items, but they always stock the best quality items, all at a reasonable price, while still being able to satisfy my needs. So I will always be coming back to this store whenever I need more toys, litter or food for my two cats, 'cause the experience in this store is worth it. read more

Everyone is always so knowledgeable and helpful. Love how they have the adopt-a-pet on weekends too, and an area for the doggies to play.

I rescued a dog yesterday and went to Pet Food Express in Pleasanton. They were all so helpful, had sample treats, helped me with toys. What a great experience. I'm going to shop here all the time, even though it's not the closest!! Thank you!!! read more

Pet Food Express - My new dog!! - Pet Stores Near Me - Pleasanton, California

I love this place. I used to bring my dogs here for vaccinations years ago. Haven't been for a while, but I got a new English mastiff puppy. I was searching for a place to give him a bath myself and Pet Food express came up. I went in to check it out and found they have a great set up. The man working the register took me around and showed me the wash area. They have a room in the back with five or six tubs. All with stairs leading up to them. Each tub has towels and two treats by it. I bought a pack of four washes for under $60! Much cheaper than a groomer would be. You choose the scented soap you want and it comes out with the warm water. Then, you switch the knob to "rinse" to wash off. The last step is the blow dryer. One of the great things about it is if your dog is very large, you can actually wash him/her on the floor as there's a drain right there - no lifting or coaxing into the tub. read more

I cannot say enough about Jason and the staff at this store in Danville. In the midst of a pandemic the maker of my dogs food decided not to make it anymore. My poor pup has alot of food allergies and his stomach upsets easily. Duck is the only thing he can eat without issues. Jason jumped into high gear and found enough cans of wet food to get my Colonel safely through a transition to another food. The new food recommendations were perfect! Thank you Jason and staff you are an amazing team. I am so grateful. read more

Pet Food Express - Colonel - Pet Stores Near Me - Pleasanton, California

Best experience EVER Need a place to pamper your dog? This THE SPOT!!! I've never been to Pet Food Express before, and guys- what a gem! Went to the Livermore one originally but the self wash stations were closed today, so we had to come to Pleasanton. What a cute store! At the self wash station we were greeted by THE nicest associate, Jasmine- she was so nice to me and my 13 year old fur baby, who was nervous as can be she was so kind to my dog. You can tell Jasmine loves animals. She helped us through explaining how the self wash works. She helped me find the natural conditioner I was looking for, and listened attentively to my concerns for my dog (sensitive skin and has been itching like crazy- not flea related). Jasmine recommended a shampoo for my concerns. All around, Jasmine made my experience so positive, and I would definitely come here again, and please, if you need help, find Jasmine! She is the best !! Also, washing your pet here- waaaaaaaay easier than doing it at home. So shout out to Jasmine and shout out to Pet Food Express! read more

We just passt by in pleasanton. We where looking for my grand puppys food and came across pet food express. That stuff was amazing. Big thanks to Jasmine who sold us stella and chewy it worked out so good. They also offer buy 3 get the 4 one free amazing deal. Big thank you to Anthony too who didn't hesitate to help us carrying the food and cat litter out. This is our new to go store. I'll Take this drive any day from union landing. read more

Just adopted the pickiest of dogs when it comes to food, I've tried everything. The staff at this pet store go above and beyond to be helpful and informative. I've been going here for a while they carry only the best options for food! They recommended two options and she loves them both! Thanks again guys we will Be back soon! read more

Pet Food Express - Pet Stores Near Me - Pleasanton, California

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I have come into this location a few times now for my doggy needs. The people are SUPER nice, helpful, sweet with animals, and knowledgeable. That is the one thing that stands out for me at a pet store. I mean, they're all essentially the same items aren't they? They do have a great selection of goods and all very reasonably priced. It's very clean. I dunno, I always fear the rampant smell of dirty animals when I go into a store, but it is really well kept up here in my opinion. Even with a dog bathing area in the back. The self service dog bathing area seems like a fantastic place to torture your animal, especially larger ones. Luckily mine is small enough so it's easy to do at home. Will def be back for all my needs! read more

Pet Food Express - This seems like a reasonable price, eh? - Pet Stores Near Me - Pleasanton, California

One of my cats has a chronic health problem and strict dietary limitations, with little to no wiggle room, but Sammy doesn't want the same food every day and I was worried that he wasn't eating enough. In most stores, asking for a specific type of formula gets you a wave in the general direction of an aisle where you might or might not find what you need. Jasmin was so helpful, wonderfully knowledgeable and patient, and went over the ingredients and details of every option on the shelf to help me find a safe food for my boy, and one he will actually eat. Thanks so much, Jasmin, from me and from Sammy, too. read more

Erik was an incredible help. I went into the store solely to buy some butter spray. His guidance and knowledge on dogs and breeds will have me returning. read more

Employees are always there to immediately greet you and help you find whatever you need. I have gone in countless times with questions and walked out in less than 5 minutes with exactly what I needed, happy from great customer service. read more

This is my second time using VIP, but my first time using this location because it is closer to my home. On September 11, my puppy of 3 months came to get her second round of vaccines. We went right when they opened and I was pleased on how organized they were. When she got her vaccine, the technician yelled "omg you gave her a nasal." The vet immediately gave her another vaccine and benadryl "just in case." If sh!t goes wrong, you dont say it in front of your client. I also wish I was given a choice to get another vaccine or wait. I'm a nurse, so I understand "sh!t happens" but I'm a new fur mommy. I did not get any information on what side effects to expect. I went to my car uneasy and waited 15 minutes in case anything happened to her. She was having a runny nose and sleeping all day. When I tried to pick her up, she kept crying because her left arm was stuck 3 times and she is only FOUR POUNDS. It took about 5 days for her arm to heal. The following day I received a telephone call from the director who apologized for the incident. The director promised to pay for her antibiotics that would come in the mail as a precaution because she may get an abscess and her next round of vaccines if she comes back to VIP. I never received the antibiotics in the mail. She also suggested she has to get her 2nd vaccine again. It's almost been 2 weeks and I have noticed a behavior change in my dog. She's been having anxiety before we go out and starts crying. I tried to contact the director again to see when is the best time to get her vaccines and when her antibiotics is coming, but I did not get a reply back. I will NOT be coming back here. I hope no one experiences what we have been going through. read more

This is the ONLY place that I want to buy pet food. We have a baby bearded dragon and a hamster. I've called a few times with my dorky inquiries about the size of their feeder crickets, type of small animal bedding etc. Thanks for being beyond courteous, helpful, and friendly both on the phone and in person. "Oh, Hi- I'm the one who answered your phone call...." excellent service makes all the difference in the world to me, because I hate running errands and nice people are AWESOME! This store is smaller and so easy to navigate, yet very well stocked. I'm in and out in 5 minutes or less. Always impeccably clean, with plenty of employees available. It's located in a shopping center next to: Noah's, Starbucks, and Safeway, so we can all conveniently stock up on people food after stocking up on pet food. If you're a dog lover, they have so many cookie/biscuit/treat options, and yes they allow pets in their store. Fido will be forever grateful. Our hamster loves the blueberry biscuits. Unlike the cutesy-boutique dog shops, this place won't drain your wallet either. 5 stars all the way. read more

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This store is amazing. The team is so f friendly and professional. They know where everything is and have knowledge of their products, so they are able to suggest the best product for me. Last thing, there dog washing stations are very clean. The bins are in good shape. The sprayers are as to use. The hair dress are strong. They even lend out water proof collars. For $15, you can't beat it anywhere else. Cheers read more

Pet Food Express - Pet Stores Near Me - Pleasanton, California

Best pet store people know about what they sell need i say more Clean Helpful staff read more

The doggie needed her annual shots, so we look up the VIP Pet Care clinic's hours at the Pet Food Express. They're at this location every Saturday, from 1:00 PM - 2:30 PM. We remembered waiting forever, in the hot sun, in the Pleasant Hill location and expected the same here. But that wasn't the case. We got here around 2 PM and there wasn't a wait at all. This one was located INDOORS...so nice and air conditioned. Ahhhh. The location is to the left of the Safeway, around the corner. There is a lot of parking. The staff was friendly and efficient. We got the heartworm medication and it comes with a blood test for free. The vet and the tech were super nice and the doggie wasn't very stressed. Total cost for 5-in-1 vaccination, leptospirosis, bordetella, rabies (good for 3 years), and 1 year supply of heartworm meds for small dog, was about $120. They included a free fecal test. Whooohooo! We didn't buy anything from the actual store, but the employees gave the dog a belly rub. Yay! :) read more

The store may be on the smaller side for a pet store, but they have a pretty good variety of supplies. Where the store really shines, though, is in the employees, who over the years have only ever been attentive, friendly and thoroughly helpful. Never has anyone even hinted at any sale pressure or hovered, but they are always willing to help and nearby. I should have reviewed this store earlier, but I was reminded to do so after using their delivery system for the first time. Their response to the COVID-19 shelter-in-place has been to encourage pet food delivery to keep things safer for in-store employees and customers. I was given a coupon, ordered plenty of cat food to last for a while and received an uplifting personalized note as well as a bag of free treats. You can schedule what time of day you'd like the order to arrive, and they were prompt and punctual in spite of what must be a huge increase of orders. I've only ever gotten good service and good attitudes from this place. 5/5 stars, without a doubt. read more

BEWARE!!! I pre-ordered my cat's food online and drove to pick it up. It's great because they have it taped off so you stay 6 ft back, etc. due to COVID19. However, something I had ordered was wrong and I Needed to step inside the store to make an exchange. They made me wait outside because there was a shopper inside the store. Only one at a time. Great, right? Well when I stepped in the store, the worker inside the store followed me the entire time I was in the cat food isle and was literally within inches of me the entire time. I would think that the same rules would apply to them. Are they saying I am completely safe and they do not have to keep a 6 ft distance from me or at least some some distance. I felt so uncomfortable and angry at myself for not saying something. I will be freaked out for the next 14 days. and will have delivery going forward. The manager, her name starts with a "D" is horrible. read more

We have a new puppy and stopped into this store to get a couple things. We ended up staying about an hour speaking with Eric in which we are giving a HUGE shout out to for his patience and for offering all his advice, which was incredibly helpful. It was like taking a class. He is incredibly knowledgeable and very patient. We are very happy with the service and the fact that he took that time with us. HIGHLY informational and useful. Thank YOU, Eric!! read more

My partner & I are first time kitty owners, and we were given so much support by the staff, especially Cody. He was so friendly, informative, & helpful. He walked us through the store & showed us everything we need to make a comfortable home for our new kitten. Thank you Cody & Pet Food Express read more

How have I not reviewed them. I've been cat and dog supply shopping--and dog washing--here since they opened and have never had a bad experience. PFE makes me wanna go out of my way to support them. There are few co's deserving of that. The selection of food brands is great and you can find slightly more niche brands that you cannot get at Petco, PetSmart, etc. Their buy 3, get 1 free with the canned food is a good deal and often rivals online pricing. They also have a decent selection of specialty treatment products- allergy remedies, topicals, cbd, and so on. The folks who work here are almost always excellent- friendly and ready to help with any q's regarding diet, etc. I usually know what I want but there've been a couple occasions where I've been waffley and the employees were super helpful. They've also introduced an online order/shipping option, which I've used twice so far- it's fantastic. I didn't get buy 3, get 1 pricing but the free shipping minimum was only $30 and super fast. Both orders arrived with handwritten thank you notes along with the invoice, as well as a freebie sample that aligned with the products I'd purchased. They're doing Nordstrom level customer service here. Another way they're edging out larger online retailers is the ability to mix/match single cans of different flavors in the order. I'm transitioning my cats to another food and it's really nice to be able to order random foods without having to order an entire case and be screwed. Usually, I'd have to do in-store only to do that. I've used Chewy/Amazon a lot in the past but I think PFE just became my go-to. They're doing it right. Also, the cat adoptions on weekends are nicely done- the lady who runs Compassionate Pet Sanctuary (the org that's most often there) is great and I'd absolutely recommend stopping by if you're looking to adopt a kitty. I also appreciate that PFE doesn't sell live animals (crickets aside). We're lucky to have this chain in the bay area. They set the bar. read more

This review has been a long time coming, but I finally had to write a review because of a mistake I made! Today (8/10/14), I brought my dog, Charlie, to get a bath (since we have numerous bath wash tokens), around 5:50PM, and proceeded to use the bath. Little did we know...PFE stops service of the baths half-hour before closing time...we had no idea! But the staff was very courteous and didn't mention anything...until when we left, I noticed one of the staff had to unlock the door...so I asked when the store closed, and found they had closed a half-hour earlier! My sincerest apologies to those working today, but Charlie and I really appreciate it! Haha, besides this slightly embarassing anecdote, the staff at PFE are the best. Seriously. Every time we have come here, whether to buy toys/food for Charlie, or use their self-wash bath, the staff have been 1000% helpful. Many thanks PFE staff! We'll continue to be regulars, and make sure to double-check store hours next time! :) read more