I got negative points when I got a refund for the training classes. I liked the beginner class but…read moreonce I became the only customer for the advanced class the trainer brought the training sessions down from 1 hour to 20 minutes. When I asked for my money back for the classes I didn't attend they started making excuses, which I did not appreciate at all. Once I got my refund back the points I had accumulated disappeared and turned into negative points. Now I go to PETCO for now. I used to love the service I got here but now I feel awkward and not welcomed into the store as I once was.

We love this Petsmart as it has everything for a pet. Dog sitting for my sister we came to get a…read morefew things. A place where dogs can socialize without being on social media. Sales are good this time of year and stock in plenty. Fun fact: you can buy for a kid in Asheville this Christmas when you checkout. This location is good for all your pet needs.

Had an excellent experience with 'Toni' at Cumming PetSmart yesterday for a bath & haircut for our…read moresenior Golden mix, Buddy! He's a senior dog with hip dysplasia & needed some extra TLC, which Toni provided with aplomb. When Buddy had trouble standing, she gave him a break & then got down on the floor to lovingly give him his cut - all the while saying soothing words to him. After the excellent grooming, Toni offered to help me get Buddy into the car, which she did - AMAZING!!!

The cat's tail and leg fur smelled strongly of urine after its bath, and its ears weren't cleaned…read moreeither. I cleaned them myself with cotton swabs when I got home, and they were visibly dirty. A very poor experience; I will never go there again

PetSmart has a policy of booking 3 grooming appointments at the same time. This is terrible for the…read moregroomers and especially your pet, who can spend two hours waiting in a cage. Groomers can do a good job but hit or miss. The last time my dog was groomed, the service was pathetic.

Amazing groomers! The staff at this location are incredible. I've been taking my puppy here for…read moreabout 8 months now and they always do a great job and reasonable price. Also they have a huge selection of necessities for all pets.

My husband and I have been shopping here at this location for 6 years now and we wouldn't have it…read moreany other way! The staff has always been incredibly friendly, and over the years we have come here for puppy training and dog grooming. The grooming center really deserves a special shoutout because they always go above and beyond for our Siberian Husky who requires extra attention and effort for her insanely thick and multi-layered coat. I wouldn't trust most people with my fur baby, but ever since the first visit went perfectly, we never looked elsewhere for grooming services and service has stayed consistently amazing over the years. We also love their selection of dog toys and always have great sales on stuffed toys in the big bins by the checkout line. We have our husky on Orijen dog food (senior blend), and you definitely can't find that at all pet stores/grocery stores but I can always count on this location for having it in stock.

Delena the Groomer at the Cumming GA store is absolutely THE BEST!!! She gladly took our older…read moreGolden mix in as a walk-in and did a FABULOUS job with his grooming, as usual!!! She is a genuinely nice person and a master of her trade - a true gem of an employee!!!

Guy always helps us with our two corgis! Very knowledgeable…read moreand kind. he has been helping us for along time. I called to make sure he was there so we could discuss feeding our pups and our cat. Very helpful always! Thanks Guy.

Guy helped me today with so much for my golden retriever. I'm so thankful for what he did with his…read morerecommendation. Thank you so much.

Terrific! I came here after my usual place cancelled on me completely last minute. My dog…read moredefinitely needed a grooming, so I desperately searched out another option in my area that actually was open on Sundays. Trust me, this is actually a tougher feat than you might imagine. When I first called, they said their groomer was not there. About half an hour later, they called me back saying he had come in unexpectedly. Yay! I rushed over. Service was very friendly here. Location was convenient. I had my dog get a summer cut and he looked sooo good when he was done. They even put a bow tie on his neck, and sprayed him with cologne. He smelled so good, and even a day later you could still smell the cologne on him. The groomer said my dog was such a delight that he would be happy to groom him any Sunday I needed. What great service! This store also carries various types of dog food, both refrigerated and non-refrigerated. You can also pick up some mats, treats, bedding, toys, you name it! So it's a great comprehensive store for your pet needs. I am glad I found this place, and would happily return.

After 3 years of being loyal customers, grooming our dog every 6 weeks and purchasing products,…read morewe've decided to take our business elsewhere. The Owner is not interested in customer service, or good business practices for that matter. The prices keep going up, and it seems like every time we groom our dog they have a new reason to charge more. They say it's because our dog has some matting and it takes more time. Well, yeah, he has soft fine hair and it's going to matt. It's happened his whole life. They know this, he's been grooming there since 4 months. Mind you, our schnauzer is an indoor dog that lives a better life than many human beings. There's no lack of care or consideration on our part, we groom him regularly at home, with the products Fido's sold us, but it's just the nature of his hair. It started off being $5 extra, then $10 extra, then $15 extra, with no end in sight. The last time we groomed him he had the least amount of mats ever, yet they charged the biggest up charge ever. When we asked them to not perform a certain part of the grooming about a year ago, we never saw a discount for that. So this only works in their favor. As a courtesy, and a genuine attempt to avoid leaving, we tried discuss the issue with the owner before just walking away and she was very dismissive, defensive, and argumentative. She didn't make the slightest attempt to keep a customer of several years happy, a faithful customer that spends a lot more than the few dollars she's arguing about. It makes no business sense that during a pandemic business owners are treating their customers this way. It makes no mathematical sense when you add up what we spend in a year, against what this petty up charge gets them. When our original groomer at Fido's, Jack, still worked there not only did the grooming look amazing but he never charged extra. After that we've had a couple new groomers and it seems like they get to decide if they're going to charge more. Bad business model for a customer. And, unfortunately, the quality of the grooming has gone down as well over time. There are groomers all over town, so onto the next one.

Thank you for the care you showed to my Abby girl while I was away for many days. I Love to check…read morein on her and see someone always close and a hand to share a gentle pat. It brought my soul peace. I was real nervous about leaving her at first, but not anymore. I appreciate all you did thank you, Rhonda. JOB WELL DONE.

Duke loves visiting to play with his friends, and he sleeps good after his play date. Staff very…read morefriendly!

Paid for services that were not delivered. Namely nail trim. Haircuts for my doodle were sloppy…read moreand inconsistent.

I brought both of my English Labs for grooming - a 1.5-year-old male and a 5-month-old female. The…read moreinitial quote was $35 per dog for their first groom. Although I inquired about paw pad trimming over the phone, the additional fee wasn't reiterated upon arrival and when I went to pay the $70 quote turned into $91. Concerns arose when I learned they place dogs in a cage with a cool fan for drying, potentially leaving them slightly damp as they charge $25 to use a power blow dryer. The payment process was unconventional, requiring payment and tipping before seeing the dogs. Bringing dogs out one at a time, with a leash around their neck caused chaos when my excited dog met other dogs waiting in the waiting room .it took both my husband myself and the girl to settle my dog down as we had limited control with the noose around his neck. Allowing dogs to wear their collars and harness before reuniting with owners would prevent such situations. I requested a hygienic bath with a nail trim, but my male dog's paws weren't uniformly trimmed, yet full price was charged and although included in their "package" they should have offered a discount for the pad trim for him. To compound the experience, my puppy was excessively wet, as they indicated she was highly stressed and they didn't want to put her in the kennel with a fan. So meanwhile my dog sat soaking wet while waiting for us to pick her up. NOT damp but soaking wet! Their ear cleaning was subpar. Adding insult to injury the unapologetic attitude from the girl at the front desk further diminished the overall experience. I won't be returning and strongly caution others against this establishmen

I cannot say enough about the amazing staff and exceptional care at Hollywood Feed. They truly make…read moreyou feel like family, and they were wonderful with my dogs Zoltar! Every part of my visit was fantastic, demonstrating a genuine commitment to pet wellness. They offer a wide and impressive selection of high-quality products, from nutritious dog food and supplements to the latest supplies and amazing toys. The treats are top-tier, and I was especially thrilled to find healthy options like their dog ice cream--a wonderful and guilt-free treat! Hollywood Feed is more than just a store; it's a reliable partner in pet ownership. I highly recommend them to anyone looking for the best products and personalized service for their furry family members.

The salesperson, who was probably the manager, was so helpful. She offered me alternatives to the…read moreKoha rabbit food that wasn't available. Ended up that my cats liked the other canned rabbit food even better! I love that there was an alternative ready for me and my cats that I love to spoil! The salesperson also introduced me to a rabbit ear for my cats. I was disgusted, but I took it, and my cats LOVED it! They played with it and ate it over the course of the evening and into the next morning. This particular Hollywood Feed was an exceptional store! I will be back there for sure even though it takes me longer to drive there.

Samantha groomed my tiny poodle beautifully. Samantha was very kind and knowledgeable. My dog was…read moreready for pick up 90 minutes later, just as she told me when I dropped him off Thank you Petco!

NEGATIVE STARS.! A big F you to all the employees who were working there today minus the girl with…read moreHenna. Toon my dog to get groomed and it took TWO HOURS!!!!!! Two hours for a f*cking bath and brush. I asked for an outline trim and they didn't do it because "your dog was squirming around a lot". He's a dog. They do that. And if you didn't give him a cut why on earth would it take you two hours??? He had no matting, nothing that would take that long. Annnnnnnnd he nail was ripped off during the 2 hr bath and brush. My dog was bleeding and shaking when I picked him up. NEVER AGAIN. oh and when I was shopping for his treat after I dropped him off I waited at the front door for ten minutes and not a soul came over to help me. I had to go to the back and ask someone to come ring me up and the girl sighs and says "I guess I can do it". Well yeah, if you want me to pay for the items you might wants to do that. How ridiculous. What a f*cking joke. I will NEVER BE BACK HERE and I look forward to the day this store goes bankrupt. :)