Always well stocked, friendly employees, equipment works well. I've been going here for years! read more

Mixed reviews here: I love the self bathing station options, but the staff experience regrettably ranges from meh to friendly vibes. Today was my fourth visit here, and the young man working the counter this afternoon, guessing about late high school age to early 20s, could not have been nicer or more welcoming. Due to the heat and multiple dogs, I had to make separate trips in today. On my first visit, an attendant was diligently, cleaning vacated, tubs, and restocking towels. She was courteous and even pointed the way to a freshly disinfected station. The only less than stellar thing that occurred during my visit was that another patron failed to keep good control of her dog which promptly ran up and goosed me from behind and then proceeded to stick its face in my dog's face. Fortunately, my non-dog reactive dog was the one I was currently bathing. Pet supplies plus cannot control this type of situation and this was completely an owner issue which she recognized and apologized for but an interaction like this could go badly. I know square footage is costly, but it would be very nice if in future buildings greater space could be allotted between bays when they are across from each other or have a single wall of bathing bays because this animal approached suddenly and from behind and due to the air blower being in use, I did not hear it approach. On my second visit, roughly 45 minutes after the first, the same individual was working the check out lane and again pleasantly greeted me upon arrival and punched my card. Upon entering the bathing area, I was disappointed to see that one patron had grabbed at least four towels and that there were no towels remaining at all on the rack. I should have exited and gone to the front at that point and requested towels because no one ever came to the bathing area while I was there. Two additional patrons arrived after me. I typically hose down my station and then wipe the tub with a used towle to try and keep it nice for the next person as well as sopping up any water that may be on the floor in my vicinity. Because there were no towels, this was not possible. As I was exiting the store, I did make the four staff members engaged in conversation at the front of the store aware that there were no towels left and that there were still two patrons using the bathing area with large dogs. Only the friendly young man who had greeted me upon my entry acknowledged me. I always keep towels in my car because I take the dogs places where they're likely to get muddy or excessively dirty so it was no big deal to use my own for my second dog but know that some clients might not appreciate taking home a mostly wet dog. I really want to like this location, and I recognize that using a punch card which equates to $12 a bath is a great deal. However, a smile and a wave and having amenities available that you advertised will be would be most appreciated in the future. read more

This pet store is super convenient!! They have a wonderful section of good dog food! Not processed and great percentages on omegas! We have had our dog on acana dog red meat blend and add in a small bag of fresh water grains... the toy selection is great for the new puppy! Super clean and well organized store. Wonderful staff and helpful workers! I always run over and get my dog a treat out of there cookie case when it's her birthday! Overall way better than a pet co or other places! read more

Pet Supplies Plus Frisco - Toy - Pet Stores Near Me - Frisco, Texas

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Pet Supplies plus at Teel and Eldorado in Frisco is my "Go To" for pet food and supplies. Staff there is friendly and helpful, they will load your 40lb bag of dog food into the car. I enjoy shopping here and highly recommend it. read more

The pet wash was filthy! At 1:00 on a Tuesday afternoon. There was nasty dog hair in all the sinks. water on the floor, and the towels were as rough as sandpaper. This was my first time at this location, and the last. I felt like I needed a people bath after going in there. read more

I love the do it yourself dog bath. The store I nice and new. Huge selection of everything you need for your furry family member.

I use to love bringing my dog here to bath her. However, over the last 6months I brought my dog home and she was so stinky. I realized it is the water! Their water stinks like sewage, and that's exactly what my pup smells like! Also, the water is ice cold after about 10 mins and the hoses to the blower have holes. read more

Dog wash is phenomenally easy and stress-free. Christian, the manager, and his helpful staff reintroduced us to the dog wash center. They made us feel welcome and provided a clean facility with many happy pets. Bought a multi-pass since each time has been pawesome! read more

The new manager Wayne was not helpful at all with my issues at the dog wash. He told me that there was nothing he could do. He did not try to make a phone call to help me or anything. I previously bought two dog wash cards for $100 total. I did not have the cards and they were not in the cyst and I bought them from the Frisco store. I ended up calling Devon at the Denton store and he was more than willing to help me. I did pay the $15 to Wayne and left the store. Wayne should definitely be moved to the Dallas store cause maybe that is where he can adapt better. He definitely needs more training. I have been a customer with this store for years And he should learn how to treat valued customers better than he did read more

we were long time customers until we forgot to bring our dog up for a grooming one day. we called an hour and fifteen minutes after the scheduled appointment time and were told they couldn't take her and we would have to reschedule with a $25.00 cancellation fee. We rescheduled for the next day. I asked the groomer if we could have some consideration given we had been a customer for so long and asked why they didn't text us. She said she didn't have time for that and that she would ask her manager, but then sent the manager out to tell me that the groomer declined to accept the appointment. They were unwilling to be flexible and my wife and I have always been kind and good tippers to boot. they lost our business and respect. read more

beyond frustrated with this store. this is my go to location and I will 100% never shop here again. 5 separate times items I have brought home have had bugs in them. the manager has been great and refunded etc. That is great... except this time my pantry is now infested with the said bugs. I thought it was only in their dog cookies, to my surprise after just putting my dogs food in their bowls there are bugs in their food, looked in the sealed plastic container their food is kept in and there are tons of webs from these bugs as well as larva. Absolutely disgusting and beyond frustrating. The comments they have made to me are that the warehouse they buy from is infested, to which now their customers homes are infested. Not to mention some time back when I was in the store looking at their fresh bone section by the front, there were bugs crawling all over them ( I quietly put it in their trash and did not say anything thinking it was a fluke at the time). I would not suggest anyone shop here until they get this under control. I have send photos to corporate to which they responded that this is an individually owned store aka nothing will be done clearly read more

My Corgi Wolf Boy Howie Murphy turns 16 in Nov. Around a year 1/2 ago, he got very sick with yeast bacterial and we don't know what else, that he has come back from edge of death from... So...we go through an unreasonable amount of food and even treat returns. The Staff is always cool about it despite my somewhat mortification, so for that, we love them! read more

Pet Supplies Plus Frisco - Picking up Howie Food! - Pet Stores Near Me - Frisco, Texas

Visited here for the purpose of trying out their dog wash station. We've never used a dog wash before so want sure what to expect. We had a GREAT experience. They provide everything we needed. Everything was in perfect condition and the staff was very helpful. We were certainly going to be going back. While there we looked around and found several other "must have" items. This is our new favorite dog destination. read more

I like stopping by this location to pick up my Chihuahua's food and snacks. They usually send out good coupons. I recently got her kibble from Natural Balance for 40% off. read more

This store is a Top Notch, always very kind and helpful. lately I have been ordering pick up and my order is ready in less than 15 min. They always call me to let me know and when I show up for pick up they are very fast. they have a wide range of products and of course my pets favorites! read more

I love this place! The associates are very kind and helpful but most of all I love taking my dog here to get groomed. I do the self service area for $10. Unlimited water, shampoo/conditioner & blow dryer time. I have a large dog that doesn't like being groomed but taking him here has been quite easy. There is a loop attached to the wall to help them stay harnessed into the bathing area keeping all the dogs safe and in place. My dog also sheds a lot so it's nice to have an affordable area where I can get a lot of the hair off of him and then easy to clean area before heading home. The blow dryer is really nice to have before getting him back into the car. If you have a small dog they have two baths that are raised higher to make it more comfortable to wash them. read more

I've been shopping at pet supplies plus for years now. I've been to several locations but Frisco has been the best out of all the ones I've visited which is a bold statement given they are all ran and operated by amazing people. I'm not sure if it's the owner or manager of the Frisco location but the gentleman that manages this location is great. He remembers your face and always provides the best customer service and is extremely knowledgeable. I highly recommend this location!! read more

I absolutely love Pet Supplies Plus Frisco! The service provided at this store is top notch. Whenever I order curbside pickup I get a call to let me know when it's ready as well as a thank you note attached to the bag. The employees are always very attentive, warm and welcoming. You can tell they enjoy their jobs. I also like the selection of items offered at this store. This will definitely be my go to place from now on when it comes to my dog's needs. Thank you! read more

Excellent service and the app was helpful . Delivery was on time and I always receive a call to make sure I'm ready for next delivery

I came here because I needed to buy dog/ cat food and I was in the area. They have a huge selection to choose from at a good price. The three stars is because my credit card got hacked here. A few days after coming here I got a fraud alert text message. Someone rented a hotel and got Starbucks with my credit card. I called MasterCard and they said my last transaction happened at pet supplies plus. MasterCard canceled that card and is sending me a new one. I will stick to shopping at PetSmart because I've never had issues with them. read more

Love the dog wash area! My giant Old English Sheepdog is happy here! Staff is friendly. Selection is modest but on point and prices are a little different than pet smart. read more

I have been going to this location for our dog washes. We have a Great Dane that is handicapped and needs the extra space. We arrived at 5:45 pm on a Sunday with more than enough time to wash her. We were met with rude employees and said that we could not wash our dog. There was no one in the store but they said it was too close to closing time for us to use the self wash station. I called another location and was told that this is not the company policy and they are supposed to take washes up until the doors close. I will be taking my money elsewhere. read more

I love this store and the staff. They are always so super friendly and helpful. I love going in the store and being treated like a "neighbor." They remember me and my dogs. The same day delivery service is incredible. I've literally gotten my orders just hours after ordering them. Shoutout to the gentleman who just delivered my dog food - so nice! Thank you so much! read more

Every time I visit the store or get delivery I am approached with the best customer service. The prices are high but I'm happy to pay their prices because of how they treat their customers. Love the Per Supply in Frisco. read more

What a great way to give a large dog a bath!! Shampoo is available, towels at hand and the blow drier works great! I wouldn't take my golden anywhere else! read more

The staff at this location is always helpful and attentive. I live closer to another PSP location, but I prefer Frisco location because they always have what I need and have excellent customer service.They carry large dog food bags to my car every time. read more

Richard was a terrific help when I brought in my foster dog for his bath to get the shelter smell off him. He went over & beyond to help me with exceptional customer service! read more

Always a great shopping experience at Pet Supplies Plus. We were shopping for things our new puppy will need, and Rachel was awesome in helping us find exactly what we needed. read more

Such a great store. Employees are always so helpful and the store is clean and bright and always has what I need. I've done the delivery service and it's so quick! It's nice they offer that during the pandemic when it's scary to venture out! Thank you read more

The staff off Teel and Eldorado has always been extremely helpful, responsive and knowledgable. I highly recommend PSP in Frisco.

The staff members at this location are happy, friendly and very helpful. I really enjoy the pleasant atmosphere at the Frisco PSP!

I really enjoy each time I visit this store. The staff is always happy and helpful. You get the feeling that they actually like one another and enjoy working at Pet Supplies Plus. Very refreshing read more

The pet store is awesome with great customer service, but the dog wash is the best thing EVER! Well worth the money as a variety of shampoo is provided as well as towels and blow dryer. No cleaning up and very quick and simple. We will definitely do this from now on! read more

I have been using curbside since Covid and love it! I've never had any issues and the workers are always friendly when loading.

Went to the store about an hour before close figuring it would be less crowded and it was. Was looking to stock up my dogs food and treats after receiving a 20% off coupon along with another $10 off coupon. Found my products and just out of curiosity and seeking another opinion, went around the corner in the aisle I was in and found the store associate, Peter. Asked him some advice and traded stories and he listened and was super helpful providing input and assistance even offering to put a product on discount so I could try it. He saw my entire customer service process through to the end even ringing up my items to assure everything was accurate. Great customer service goes a long way! read more

Does not matter what location we go to, their customer service is top notch. Always friendly and stores are always clean, too. When it comes to prices, lowest we can find, even online, and believe me we have looked since our Rottweiler eats like there's no tomorrow read more

We heard about this place thru my neighbor and decided to bring chansey to get bathed. It was a great place, staffs are friendly and helpful! read more

The staff is very friendly and knowledgeable, helpful with special diet needs for our older dog.

I took my 4 year old Husky mix here today for the first time and she loved it. We used the self serve dog wash. The staff was very friendly, they had 3 different shampoos, you get to control the water temp and they have towels and blow dryers for your dog. The best part is the pricing! They have great deals and we will be back! read more

This place is SUPER customer service focused. They greet you and smile sincerely every time I enter. They are constantly going up and down the aisles asking if they can help or if I have any questions. I bought a pass for self-service dog washes and forgot to have them punch it twice on my way out (I have 2 dogs), so the next time I came in I asked them to punch it two extra times but they thanked me for my honesty by only punching it once. They are great with returns as well. read more