Pet Supplies Plus in Upland has great service. They are the only store that has the canned food that my dog needs. The employees are very helplful. There is a large supply of treats, toys, and almost everything you would need. They have good sales. I love their rewards program. read more

I highly recommend this place: Great customer service--they will offer to assist you in carrying out those heavy bags of dry food; and from personal experience--they recommended food for my very picky eater. If you check out their website, they have a monthly sales ad. My favorite are the coupons they send out either via email or postal. read more

Wonderful store. Brought my sister's dog here after a muddy hike for the self serve pet wash. Was my first time using something like this. A staff explained how to use it and it was very simple. Pleasantly easy experience. They only have two stalls for one small dog and one large dog. Was on the wait list for 50 min so killed time by getting lunch at one of the restaurants next door. A staff cleans up the stall each time before a new dog wash. The wash comes with warm water, different types of shampoos/conditioner, rubber brush, towel, and hose dryer using cool air. You get 30mins total. It was $14 a wash and there is a discounted option if bought in bulk. read more

Pet Supplies Plus Upland - Towel and brushes provided - Pet Stores Near Me - Upland, California

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I placed the order online and got canceled without any reason. I contacted the Corp office, they told me this is independently owned and operated franchise location, they would have someone call me to apologize. I got a phone call from the store from a lady who was extremely rude. She didn't call to apologize, she called to scold at me. When I asked for her name, she got so scared and hang up on me. So I'm reporting it to corp again. Whoever owns this store is terrible at doing business. They should get their franchise license taken away. read more

I like to go get my dog food here they are always ready to help Tony is always wanting to help me when I go in with anything I need. good people very helpful and you could even bring your pet in. read more

I have had it with this place. I ordered an item online for pickup and when I got there to pick it up it was the wrong item. The image on the website was not what was in the store. So I went to get a refund and I was told since I did not officially pick up the item I would not be charged. Of course, I was charged. Mind you it is a 18 mile round trip to this store. I call get the manager and I was told that I could simply drive back to the store to get my refund. They do not have the capacity to do a refund???????? No real apology, but what I did get was "do not worry I will make a note so when you come back." I reminded this young manager that for me it is going to end up a 36 MILE round trip for something I never got and for my to get my own damn refund, and that was his response...do not worry we will be here????? One would think they would have compensated me with the same product which is on their shelf but not packaged, but they never do, ever. This is like the 5th incident I have had similar to this, and the owner is never in. I am going to call AMEX and dispute this charge so they are forced to pay me without me going in. read more

I've been coming to this store for many years, The staff are friendly and welcoming. My daughter took me here and was lucky to adopt a kitty and Cleo is six years old now. read more

I placed an online order and had it delivered. It was so easy. Very convenient!! Highly recommend it. read more

I am conflicted on this review. The store is nice with very high end pet food and treats. My wife and I went here specifically to drop some money on a couple of awesome dogs, and we spent the better part of an hour filling our basket. Then came the checkout gauntlet.... - Cashier: "Um, what number do you have with us?".. Me: "What?".. Cashier: "We need your phone number or none of the sale prices will apply".. - I felt live voltage creeping up my spine, but we played along. It turns out, the phone number is not enough, they also demand your full name and your email address, and... I stopped the interrogation right there. I clarified with the cashier that we were about to be charged a $50+ PENALTY for refusing to submit to the demand for our personal data file. Affirmative. - I argued that this stupidity should have been disclosed at the shelf tag. The cashier assured me that it was there, likely in microprint. - MANAGER: Spare me your tired trope of "disappointment" at another irritated customer. Your stupid datamining project turned a $200 sale into a $45 sale. - Here is the real stinger... After being sent away from your store for non-compliance with data tyranny, we drove 2 miles to another store where we found most of what we intended to buy at your place, for about 50% less money. As a gesture of decency, I shall not name the other store. Please reconsider your onerous membership scheme. read more

Worst experience with curbside pick up. Ridiculous policy! Tried to pick up my curbside order and didn't have the card I used on hand and they wouldn't give me my order even though I had MY ID. What a waste of my time and gas and had my two kids in the car with me and couldn't get down cancel my order and re order. I did curbside because I had my kids with me and convenience but it was more like an inconvenience. read more

I am so happy to have found this pet store; it Carries Stella and chewy among tons of other brands that we love to feed our babies . Forget petsmart petco or your regular convenience store for pet supplies ! read more

This place is awesome! They have almost everything you need for your pets. The staff are very friendly and very knowledgeable and don't mention the delivery service, one of the best delivery services out there. And the price are very reasonable, some of the items are cheaper than other retailers. read more

I found this place on Yelp so I can see what toys and treats I can get for my two puppies. When I went in there, I noticed they have tons of selection. I signed up for there free membership because you can earn rewards, which I already got back $15. I end up coming here more often now for the toys and treats for them. The staff are really friendly and helpful by letting me know that the regular Pet Supplies Plus Instagram account usually would post promos on Friday for the weekend so that helped us save some money since these dogs are spoiled. Haha. Also, I have received coupons through the mail too. I like that you can bring your dog in, but hopefully one day we can bring them in when they are trained to behave to be outside in public. They have other services like for you to wash your dog so this is good to place to check what else they offer. There is tons of parking since it's in a plaza. read more

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Joe was instrumental in his advice and product suggestions for rehabilitation of a used aquarium I acquired. I am super impressed. The rest of the staff are friendly and helpful as well. read more

Pet Supplies Plus Upland - Happy fish - Pet Stores Near Me - Upland, California

I will never buy from another pet store if I don't have to, Pet Supplies Plus has the best prices/coupons/reward system! They have everything my babys fluffy little heart desires. read more

Pet Supplies Plus has become one of my favorite go to pet stores for my trio. They have better options when it comes to pet care and pet food! I often find it difficult to find the right Pro Plan for my guys at bigger corporate pet stores like Petco or PetSmart, but Pet Supplies Plus has never let me down when it comes to the brand! And did I mention the weekly coupons they send out when you sign up with their rewards program?! I can't tell you how often I've been able to save money on my pets needs with it! The staff has always been super welcoming and friendly with pet owners and of course pets! And, they make personal phone calls when your online order is ready for pick up! And sometimes there's a little personal note on the order! Best way I can describe these guys is like Chewy! They care about your pets and wants the best for them! I highly recommend their business! read more

Terrible return policy. I purchased a inflatable collar for my dog that was nurtured..I bought the wrong size. When I tried to return it for different size I was told inflatables are not refundable..If that's the policy I should have been told at the time of purchase..take your business somewhere else!! read more

They have the worst excuses for their products. I bought a spray for home use to prevent/kill fleas and ticks. In EXTREMELY small print on the bottle it says Do not use if you have cats. I took the bottle back to exchange it for something safe and the answer was NO. They blame me for not reading the warning of no returns on these items. The item I bought was on the very bottom shelf/ the warning of no returns was on the very top shelf next to the items taken by mouth. My purchase was of a spray. read more

I love Pet Supplies plus. I am signed up to receive their coupons, and always get a great deal. I usually order online for curbside pickup, but this time I tried the delivery service, and it was AMAZING. The driver text when they arrived, and was very friendly and helpful. So glad to have delivery as an option. read more

Nice selection and discounted price on many products. Keeping off Amazon occasionally and these guy work the numbers for your business read more

Pet Supplies Plus Upland - Dog food brand I needed - Pet Stores Near Me - Upland, California

Always greeted with a hello and a friendly smile as we enter this establishment. Everyone is always so willing to lend a hand to help!!! read more

Pet Supplies Plus Upland - Amor is here looking for his Fur-ever home!! - Pet Stores Near Me - Upland, California

Great deals, great products, and friendly helpful staff. I used to come here for all my bird food needs. Now I come here for all my puppy needs. So much to choose from in all products. I'm really happy with the Coastal brand dog collars and harness. They don't fray at all when he scratches it. They also have a fun selection of bakery looking dog treats in front. I've never seen that in any other pet store. The store is very clean and they have rooms in the back where you can wash your dogs. This pet store won't disappoint. read more

Short: cashier was super rude go during weekends or nights when the customer service is actually good I usually shop at night and on weekends when the younger and kinder staff is there but today I decided to pick up my online order. The older lady at the front was extremely rude. There was a misunderstanding about presenting the original form of payment and I didn't have it on me. I've been shopping there for over two years and no one has ever asked for that. She was just so rude about it when informed her I didn't have it with me. We go back and forth when I tell her nobody has ever asked me that she says well I'm trying to prevent fraud. Fraud ?? I was presenting my ID which matched the Order info. She was so annoyed and said they've been checking credit cards for the last two months when I placed an order last month and no one asked me to present my card. It was a simple misunderstanding she didn't need to have such a terrible attitude. read more

The store manager is very nice and helpful. always pleasant. All the employees I've dealt with are very helpful

Helpful and Is not expensive. They provide towels for dog was. Everyone is super nice and friendly to the people and animals.

Very clean store with a nice variety of pet products at good prices. Staff if friendly and knowledgeable.

Super good deal on diy dog wash booths when you buy the coupon!! They also sell froyo for dogs which my dogs LOVE & I rarely am able to find them. They have excellent selections of dog treats and other items (the ones that are made in USA are super important to me and big chain stores like petco/pet smart are limited with USA made & produced brands). Also doggie bakery goods which I am a huge fan of cause they're super cute and make great gifts. Love that they offer "extra" items such as birthday cake mix for your dog & good quality bully sticks!! Another plus which doesn't really have anything to do with the store itself but, the location is great. It's right next to sprouts w/ a huge parking lot. Makes my grocery shopping easier. read more

Always have great sales on food and toys. Friendly staff rewards program. Have nice choice of toys and treats.

I came by here to find a new food for my dog who has been struggling with allergies. Logan was extremely knowledgeable and informative and helping me pick a good brand that had all the things I wanted. Customer service was amazing! Thank you! I will be coming back here for all my pet essentials read more

Love this place! They have competitive pricing and typically offer discounts on the back of some receipts or if you sign up for their emails. They even do free same day or next day deliveries over $35. Love the little hand written note that came with my delivery! read more

Pet Supplies Plus Upland - Handwritten thank you card! - Pet Stores Near Me - Upland, California

They have really good quality pet food, and are super friendly and helpful. I love coming here

Whenever I have a fishy emergency, I come to Pet Supplies Plus for everything I need. Betta expert Gavin always takes his time to help answer all of my questions and to look at all the pictures and videos of my fish in order to make sure I get exactly what I need. He genuinely cares about the well being of my betta, which I've never experienced with a pet store before! I'm always so thankful for his knowledge, he helped get my little guy back to swimming about with joy. Thank you Gavin! I highly recommend coming to this location if you are having trouble with your aquariums. read more

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Wonderful owners and staff. Feels like home when we go. They have all the good food and toys. Even frozen Goat Milk which is our go to when dogs are sick. My dogs love this place! read more

Fast and friendly service. The coupons and reward point are alot of help when purchasing food for my dogos.

Update : this owner is making up her own policy I called 2 other stores said bring the food back refund or exchange no restocking charges , I also left a message with corporate because this is a franchise, how can you stay in business if you treat loyal customers this way?? Shop elsewhere!!!! The owner Jeanna? Is the dumbest person I have dealt with in years I needed to spend today alone $200 on a average $300 per month redefine to return a box of canned dog food used only 1can she only wanted to give me 50% oh no way ,she lies too, I know the manufacturer will take the return but she would put it on the shelf she said nope you can shop else where if you choose not changing my policy 50% so beware before purchasing anything we can go elsewhere and spend less I just like giving to small business owners and neighborhood but reading other reviews she is just plain stupid! Good employees RUN I will donate the food and find someone that can use $4900 in sales for the year read more

I have ordered dog food online and I have put down my daughter as the pick up person however every time she shows up they give her a hard time. I spoke to a rep I explained the problem why give the option of having someone else pick up. If I had the time I would do it myself. I will be contacting corporate and filing a complaint. Do not order from this place bad customer service. read more

1st time shopper and likely to return. I went to get a pet supply, the staff directed me quickly to the correct I'll, check out was quick, overall good experience read more

Employees are great. The problem is with there website and corporate. There's difficulty with trying to access the site to access your rewards. They've also failed in communicating effectively in regard to auto-ship home delivery repeatedly. Again, everyone who works there is friendly but the system and website hinders their ability to be efficient. read more

I would have given this place 0 stars but for the helpful employee who was very nice and helped us select various dry foods to try for our sick dog who won't eat much unless he really likes it. She reassured us we would return them if he didn't like them. And the website confirmed this. I assume they do this because people would be too hesitant to try buying new foods out of fear that their dog won't eat it and having all that money go to waste. It's a good business practice because I'm sure they make more money this way. They realize that some food will be returned, but that's built into the strategy. But when I tried to return 6 different flavored bags of food, the manager, Tony, tried to make me feel like I had done something wrong by opening them and trying them. I had opened them very carefully, only a slit on the side, and only took out about 2 pieces of dry food from each bag for my dog to try. Then I taped it up to preserve the freshness. When he asked me if I had opened them all, I said yes, but explained how I had gone out of my way to not make it noticeable, and he said "That doesn't help." I'm sure it doesn't, sir. But I wanted to be considerate in case they donated the food. Then he goes on to say, "They're all the same; you could have just tried one." I pointed out that they were all different flavors, and if they didn't t like people trying different foods and returning them, then they should instruct their employees not to encourage the practice. This guy doesn't realize that business is all about the customer experience. This is the first time I had bought food here, and it will be the last time. I have three dogs who eat a lot. Somehow, he thought it worth giving me attitude than win a loyal customer forever. It was about $86 I was returning worth of food. Do he have any idea how much money they would have made from me over the course of several years? And what did the attitude accomplish? Absolutely nothing. I wasn't doing anything wrong. He gained nothing by giving me hard time. All he did was screw the store out of a potential lifetime customer. If they don't want people to take advantage of the policy, then they shouldn't have it. read more

This review is for management, I have been a long time customer and have always placed my orders online and when you place an order online it gives you the option to add someone else to pick up the order. However, even with my order history, and adding a pick up person to my order they are not allowing them to pick up. I have to show up myself with Id and card, but funny enough, last time I was there with my Id and credit card, the guy didnt even bother to look at my credit card. Just my ID... What is the point then??? If you are not going to let customers have the order picked up as filled out in the pick up form then remove that option completely! Please, Its a big inconvenience... read more