Please read ALL of the reviews for Pet-Tenders, as Yelp tends to hide the good ones in the filtered section. Cheryl has personally cared for my dogs Ruby and Pancho since 2011. I was introduced to Cheryl from a mutual friend, who highly recommended her services to me. Since then I have had her watch my pups a few times and every time I return my house is the way I left it, my mail is left on my table, and my plants are still alive! Yay! Most importantly, Ruby and Pancho are happy and content. Cheryl is very thorough and professional, with a great personality and sense of humor to boot. She loves what she does, and is great with animals. I recommend her services to anyone looking for someone to watch their pets. Thank you, Cheryl! :) read more

We love Cheryl; our cats always look like they would rather stay with Cheryl than return to their home.

I had been using Pet-Tenders for a few years and then I moved away for a bit. Upon my return, I promptly called them to watch my cats. We always had the same person watching our kitties and NEVER did we ever have any problems or disagreements with our sitter. Then surprisingly, after scheduling to have use them again, Cheryl told me that her sitter vehemently said she would never work for us because there were so many problems. I was absolutely shocked by this. Never had I known there were ever any problems. I asked Cheryl to speak to our sitter as I was sure there was a mix up and our sitter had us confused with someone else. Easy to do when you have many clients. And to no avail, she said I was no longer welcome as a client. I hate being blamed for things I never did but that was unreal. I asked her if she could elaborate and give me feedback which she denied me. So, that was it. End of story. They lost a regular client over a misunderstanding. And why would the sitter not have told her in the first place that we were bad clients if it was so bad? Why wait until we booked again? Totally bizarre. read more

Cheryl has taken wonderful and dependable care of our dog and cat over the last few years. Our pets and house are safe and secure under her care and watchful eye. She is unbelievably knowledgeable about furry creatures, and she has given us great advice about pet food and pet care. She is one of the most dedicated fur-people I've ever met, and her love for animals shines through her work. I never worry about my furry beings while they're in her care. She is in contact with you as often as you want while she's caring for your furry ones. She came recommended to us by a friend who has had Cheryl look after his persnickety kitties for over a decade. He, too,. has never had anything but high praise for her. She has helped him navigate his kitty's health issues as well as care for his cats for weeks at a time. read more

Cheryl has been caring for our babies for years! We would not use anyone else. We can travel with complete peace of mind that our cats will be properly loved, nourished, and medicated while we are away. She listens carefully to every nuance of the needs of each cat and writes everything down to be sure she knows exactly what they need. She takes all the time necessary to be sure we are at ease so that we can travel without worry. If you live near her, she will care for your pet personally or if you live in another part of town she will assign one of her well-trained and carefully selected pet-loving assistants.We have had both situations and have always been completely satisfied. read more

I can't do Cheryl and her pet service enough of a service with this review. She's awesome, and my dog Carl was well taken care of. Thanks guys! read more

We (my girlfriend and I) have used Pet Tenders twice to take care of our 2 cats, and both were very good experiences, start to finish. I was a bit surprised that the intake form took so long to complete ( around an hour), but after giving it some thought, realized that the questions were very detailed to cover most everything, in case of anything. As a small business owner myself, it felt good to deal with a company that placed importance on customer service. On one trip when were gone for a week, the sitter (Jesse) even texted us a picture of our cats! I thought that was really cool. Solid company, will use them again, and recommend them to my friends read more

Our dog used to be very unhappy when we picked her up from kennels, so we decided to give Pet-Tenders a try. Now when we come home she seems happy and content. The staff is professional and personable and they go above and beyond. On one occasion, we came home to find a small tube of aloe vera; apparently our pooch had a hot spot and they brought us a homemade gel to help her feel better! We couldn't be more pleased with the experience and would recommend them to anyone. read more

I don't really understand all the negative reviews. I have used Pet-Tenders 3 or 4 times in the past 18 months and things have been great. I am a very picky person when it comes to these types of services and I have no complaints about Pet-Tenders. The owner (Cheryl) is very professional and friendly to deal with on the phone. As mentioned in another review, the business has pet sitters for different areas. My cats have been cared for by Connie, who comes 3 times each day while I am gone. I know she comes every time she is supposed to because my house alarm system shows when someone enters and leaves my house. Whenever I return home, the litter boxes (all 4 of them) are clean, the mail is on the counter, and there is no mess. Connie has also been very accommodating when it comes to picking up or dropping off my house key. I am happy with the services Cheryl and Connie have provided and I will continue to use them. read more

I'm generally reluctant to trust our pets, with their special and sometimes complicated needs, to the care of another, but Cheryl has been fantastic. She's served us several times and we couldn't be happier with the care she provides. She's a knowledgeable and dedicated animal lover who not only keeps a close eye on our furballs, but also on the safety of our home. Like our beloved kitties, Cheryl's a keeper! read more

IF it wasn't for Pet-tenders, I would never have traveled. Kookie and Fu would become wild-eyed refugee kitties when I left town, no matter how long I was gone or who stayed with them. After I first hired Cheryl to look after them, about 15 years ago, they totally changed. When I return from vacation they are contented, well-fed and groomed and, I must say, they actually thanked me for inviting their friend over to see them. If you have cats, you may know what I mean.. Cheryl even took them in for a month when I relocated to NY for a year. Kookie fell in love with her and didn't want to leave. Fu, revealed that he really did love me and missed me more than I could have guessed. It all turned out happy in the end... read more

I used Pet-Tenders when my husband and I went on vacation over Thanksgiving. Typically, we have a neighbor watch our cat, but as they had a baby on the way, we thought we would try a professional service. Pet-Tenders seemed to be a great find, as they bill themselves as a pet/home sitter. The owner of Pet-Tenders uses several different sitters to cover a broad range in San Diego. Our sitter, Catalina was an issue from the start. When she got in touch with me initially she asked what time I would like to meet with her. I told her 5pm. She then asked me if we could do 10 or 11 am instead. I told her no, since I am off work at 430. The day we were supposed to meet, she called me one hour before our meeting to cancel because she had an emergency. We rescheduled and she came over for the initial meeting. I was told by the owner, Cheryl, that the initial meeting is about an hour long due to all the questions. I was asked many questions, but Catalina did not seem interested in seeing where certain things were in the house or where to get my mail, even though our box does not match our address and can be confusing. I showed her how our litter locker worked and she asked if she needed to empty the locker while we were gone. I told her no, because we had just changed the cartridge in the locker. When my husband and I returned, our cat was fine but when we went to check on his litter box, we found both boxes to be full of pee and poop along with more poop on the floor. The boxes were not scooped all week! Pet-Tenders does deserve the one star rating ( as opposed to zero) since at least Cheryl refunded all my money after I sent her pictures I had taken of the disgusting mess. After our experience with "professional" pet sitting, I am more than happy to use another neighbor for our sitting needs. At sixteen, she provides better service for half the price! read more

I've decided to give Pet Tenders a much higher rating after speaking with the owner Cheryl. She apologized for what we had experienced with Janine and assured me that that is not the standard that Pet Tenders upholds. She also offered to pay any expenses we incurred cleaning and purchasing a new fan. She has excellent customer service skills and I will definitely continue to use Pet Tenders in the future. read more

I've used Pettenders since I first arrived in San Diego 12 years ago, for taking care of my cats. I was traveling frequently, sometimes for 1-2 weeks at a time, and I didn't feel comfortable putting that much on a neighbor. Pettenders has been great- I've really only had two sitters in all that time, and each spent initial visit recording where I keep things, local contacts and vets, and specific pet needs. In addition to the usual pet duties they've taken in mail, packages, turned on lights, and occasionally brought a cat toy or two. During the last round of fires, Cheryl saved a spot in her cattery so my two pets could be comfortable and away from the smoke (one cat has asthma). If you want them to they'll call on your return date to make sure you're not delayed (so cats get fed even when a trip gets extended). Highly recommend their services for peace of mind! read more

I have been using Cheryl as my cat sitter for almost a year now. I cannot speak highly enough of her services. For the first visit, she came over to do a thorough walk through of our house, get to know our two cats, and wrote down all of the instructions for the house/cats. Again, this was incredibly thorough. She knows everything about the house, including where the water shut off is in case of an accident. When we leave town, Cheryl comes over once a day to feed the cats and interact with them, but has also visited twice a day when we requested it. She will also water plants, bring in mail, and rotates the lights in the house to make it look like someone is home. She does not use a marked car so as not to alert people that we are out of town. Cheryl always calls if anything is out of the ordinary, which I really appreciate. She makes sure the house is secure and leaves a note about everything on the last day of service. She likes to be called as soon as we get home but has her own set of keys to our house so she can come over if we miss a flight or plans change etc. I trust her completely as my cat sitter, I just wish I could find a dog boarding facility that was as good as she is!! It cannot be stressed enough. Cheryl is the most thorough pet sitter I have ever had. She will take amazing care of your pets and always calls if ANYTHING happens. The report she leaves for you is also very thorough, and she provides "in case of fire" stickers that you can put on your window with the number of pets you have. Also, her rates are very reasonable. We pay $25/day for one visit. Cats are always happy when we return! Another thing, she is also a notary. I have used her notary services once as well before a trip. Very convenient! read more

Absolutely would not trust anyone else other than Pet Tenders with our cats. Cheryl has been watching over them for us for years and it's a blessing to not have to worry about them when we are away, anyone who knows Cheryl knows she lives for cats and treats all animals as her own. During a recent crisis when we had to immediately leave state without notice, she was able to find the spare key and agreed to check on the cats daily without question (or payment) at our new apartment which she'd never been to until we could finally return home and sort things out and square up with her. One of the best people we know and most resourceful! Don't risk it anywhere else, go with Pet Tenders! read more

I have used Pet Tenders for more than 22 years. I have never had a worry about my cats or dog. The mail is always on the table, the litter boxes clean. Animals happy and well fed. The mail and newspapers are all on the table in neat stackes. I have recommended Pet Tenders to friends and family. read more

I do not often take the time to review businesses on forums like yelp, but the services of Pet-Tenders/Cheryl have earned my 5 star review. I have used Pet-Tenders/Cheryl as my cat sitter for over five years. Cheryl consistently has provided OUTSTANDING care to my cats during that time, at a very reasonable price. The last time I was out of town, my cat became very ill and Cheryl went above and beyond, taking her to the vet, visiting her while she was there and providing regular feedback to me. She has earned my total trust and I cannot recommend her highly enough to any pet owner. As other reviewers have noted, she also will water your plants and bring in your mail while you are gone. Bottom line, Cheryl is the BEST! and you will not regret using her services. read more