Came in to cancel order because they took so long. I told them this. They DECIDED it was better to process it and then didn't even know how to return it. It was around closing. So after several minutes pushed me to the side to ring up five customers and then go back to tending to me. Ridiculous. How people aren't trained to work smart is crazy. Trash and waste of time for a simple situation gone bad. Tried to have me leave and come back the next day to do the return. Had to wait 25 minutes so far. Still waiting. It's 808. They close at 8. Been here since 740pm. Now it's six customers. And now 7 customers. Guess they shouldn't have closed registers early. Now the other employee can't even help or ring up. Now it's 810 pm. 816pm finally done. Order was prepped the whole time but they didn't give us notification to pick up because they wanted to close early. 816pm March 18,2024 Stefanie. Order # 130434947180368 read more

Petco - Pet Stores Near Me - Frisco, Texas

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Probably the worst retail store in the USA . I waited by the register for 10 minutes, not one was there to ring up my purchases. I waited for 10 to 15 minutes to see if anyone would show up . No one did left over 100 bucks worth of items in my car at the register and left. This is a problem at this location as this was not the first time this happened. They need self checkout and a new store manager. read more

Lauren is amazing!!! She was so kind and really listened to what we wanted. It was our golden doodles first big girl haircut and she was amazing. read more

Petco - Nine month old golden doodle Susie Q approximately 48 pounds before and after!!!! - Pet Stores Near Me - Frisco, Texas

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Hours posted 10am-6pm. So glad to be able to pick up some cat food for my two cats before shelter in place takes effect. Store is well stocked and very clean. Everyone is taking precaution to keep a safe distance. read more

Loved the mgr Blake, very knowledgeable & caring. Worked with my budget! Have made this my store !

I righting this review to you consumers about Petco. I have jack Dempsey fish which they are aggressive fish. There diet is FEEDER goldfish. My fish are about 4" long which they are not able to eat the large FEEDER goldfish. The reason why I am capping Feeder is to make sure you know that fish I need to purchase is not for a pet. The fish is for FEEDING my Jack Dempsey. I went to Petco which is a walking distance from my house. I walked in to the fish department and asked for 2 dozen small FEEDER goldfish. The employee said I cannot sell these goldfish because they are 1/2" and less. It is illegal for me to sell them. First question why do you have them in your store and out in display to be sold. So, I walked out and went back home. Got my vehicle and went to PetSmart bought 2 dozen FEEDER goldfish which are smaller than 1/2". Please make me understand it is FEEDER goldfish not for a pet. They are going to be dinner for the Jack Dempsey fish. That was the first incident. Second incident. It was about a month later. Went back to Petco to buy FEEDER goldfish. I arrived to the store at 7:20PM. Went to the fish department and as usual I waited for an employee to help me purchase FEEDER goldfish. For 45 minutes went by and didn't see anyone. So, I walked to the front to ask for help which I did. Mind you I was there for 45 minutes waiting get some service. So, I asked the employee to help get 2 dozen FEEDER goldfish. There response was sorry sir we are closed. Really, I was there for 45 minutes waiting for help and the employees were nowhere to be found. Until I walked to the front of the store where the cash registers are. I am not looking for freebies just wanted to let you all know about the experience I encountered. So, I called the complaint number to let them know about there customer service. Believe it or not they were the same as there store. They did not care about the complaint nor they were going to do anything about it. I waited 33 minutes on the phone to speak to a so-called upper management and also called the complaint phone number. That was a joke. I don't know about you all consumers. But that is not the way to do or render services in a retail store. Granted they say the customer is always right. I do not agree. There are customers that are wrong and if I have a retail store, I would kick them out for being rude and disrespectful. But that was not the case with me I was courteous and kind to the employees asking if I could get some help to buy FEEDER goldfish. Thank you and have a blessed day read more

DO NOT TAKE YOUR DOG HERE FOR GROOMING A few years ago, I used to get my dog groomed here, and they did a decent job. Today I took him and I was told it would take a while. Okay, I understand, it'd been a while for grooming for him, and he has a double coat of very thick hair. I was told they were short-staffed and that there would only be one groomer there to work on him, so it would take several hours. About 15-20 minutes in, I was called to come pick him up. The girl stated he wouldn't stand on the table for her. He's a 135 pound, 10 year old dog. She said he was choking himself and his tongue was turning purple. WHAT??? So I raced back there to pick him up, and she had shaved his back legs and his stomach TO THE SKIN. This is a double coated dog. You don't shave them to the skin, you shave them to about 1/2 inch or so. He looks so pathetic. I was too livid to speak to the manager at that time. I could not believe when I got home and saw the damage. I should have known when I first got there and Carla asked me to bring him back tomorrow morning (when I assume she wouldn't be working). I said no because I have other things set for tomorrow and it's an ordeal to get him in and out of the SUV. Never again. Carla just didn't want to deal with it. This is a very gentle dog, he does not fuss, and I've never had a groomer not be able to handle him before. I've never had one start the job and refuse to finish it. She just didn't want to do it. Period. UPDATE: Talked to the current manager who wasn't there this afternoon, and she is going to investigate. I told her I have pictures, if I can get an email to send them. Pup is crying a little tonight, which is unusual, like he's hurting somewhere. UPDATE 2: Well, the manager did call back, and told me she'd watched the videos and I'd agreed for him to be shaved if there were mats. I said, yes, I sure did, but I expect a qualified groomer to know that with a double-coated, long haired dog, shave means 1 inch from the skin, not down to the skin. That is what shaving should have been done. They didn't offer to fix it, didn't offer a discount to go to another Petco to get it fixed, and when she said that my phone number and the dog weren't in their system, was that the Petco I'd been to before, it felt like she was calling me a liar. I told her so. So she told me that there is a mobile grooming service at some Petcos, and gave me a number to call. That place was in Denton and doesn't service this area, of course. So they gave me the number of the Petco on 380 in McKinney to see if their mobile service could help. Ashley was very nice, and she will be here on Saturday to try to correct this issue as much as she can. So update 3 coming soon. At least Ashley sounds very competent and seems to know how to work with large, older dogs. UPDATE 3: No luck from the mobile van either. I can't figure this out. This dog has never had anyone have problems giving him a haircut before, so is it just Petco? We'll be going back to our regular groomers in November with a regularly scheduled appointment since they're now so busy. Will not be darkening Petco's door again. Petsmart will be getting all our business from now on. I'll drive farther and pass our local Petco for our food, etc. Very unsatisfactory experience all the way around. But just to let them know, you do not cut a double coated dog's fur less than 1 inch long. It affects their ability to regulate their temperature. I'm going to Amazon now to buy some clippers and will trim him up so he at least looks decent myself since the others don't seem to be capable. read more

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If it's could rate this store no stars I would. I called ahead to check for availability of a product, as it was a 30 minute drive I wanted to make sure they product was in the store. I was told by the employee on the phone, that yes he had the product and would hold it at the front register for me. Upon entering the store, I went straight to the front counter and was waited on by David, the same employee that checked stock for me. He said he did not have the product after all. No apology was offered, other than "sorry I was busy and failed to check to see if he really had the product ". I said that was unacceptable customer service. Again, I had called ahead because the store is an hour round trip for me. After my complaint, David proceeded to yell at me to "Fuck Off" as I was leaving the store. Fearing for my safety, I decided to call the manager from the car. The person claiming to be the manager told me "he would take care of the employee". The manager would not give me his name, and then hung up on me. I have called corporate and filed a formal complaint. I will never shop at PetCo again. read more

I'm new to the area and i decided to have my doodle groomed by Preston. Once i dropped Him off he wasn't there for the initial consultation so i had to discuss what i wanted with someone else hoping she would relay the messages. I scheduled his appointment at 10am not thinking it would take over 3-4 hours. It never took more than 2 hours to have him groomed. I called at 12:30 to check the status and they said another hour and a half. I had to be at work by 2 so that wasn't going to work. Once i called back to see if it was any way to have him done sooner i was put on hold to speak with his upmost ignorant groomer Preston. He was beyond sarcastic i could hear the attitude in his tone when i expressed my concerns regarding time. He said i can come pick him up now. I asked if he was done and he replied "NOPE" As far as customer service i see why he only works with dogs. I was extremely upset once i arrived his hair was taken way too short which is not what i asked for and turn he Preston cut my dog with the clippers. He has a few good gashes which by the way has never happened!! He needs major coaching and another training on grooming this is completely unacceptable. read more

Petco - This is what happens when you take your pet to this location. - Pet Stores Near Me - Frisco, Texas

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Watch out for the groomer's upcharges. They doubled a fee for my dogs matting which had very few to start with but to double it? $50 - for grooming (13 pound dog) $12 - matting charge $12 - lets double that!!!! $5 - toenails $78 - Now that's outrageous and when I told them so, two different people turned their backs on me. No customer service - NONE!!!! read more

This location is lowdown and treats its customers just as such! An employee literally went out of his way to close and lockup the store well before they were supposed to be closed and looked at me through the door and walked off as if I didn't exist. That was totally uncalled for and rude af. To think that this is the kind of treatment you get here is so unbelievable and doesn't sit well with me at all. I won't be shopping at this location again if this is representation of how they treat their customers as this is not the kind of attitude or service I expect to receive as a loyal customer and (now former) frequent shopper of this location. It shows they have little regard for how they treat people, honestly don't care and probably felt it was funny to do such an immature thing that night when my pet had absolutely no food. I mean how much of an a** can you be to lock the doors before close and blatantly ignore customers like its some kind of joke. Well, that's just simply pathetic to do. And that's a shame but don't expect my business in exchange for such childish behavior. Not a fan of locations that hire people that constantly pull trivial antics for their own personal enjoyment! But, rest assured the message is received and because of the distasteful manner in which things were handled I won't be revisiting this location now or in the future. It's just simply NOT WORTH THE HEADACHE! read more

I hope that this review helps another dog owner. I had a more than bad experience at the Vetco in Frisco. I brought my dog in to be treated due to a scab that had developed on her ear. The vet techs were very nice and took her to the back room for the vet to exam her ear. I repeat, exam her ear! At that point, I had never met the vet. When the actual vet brought my sweet dog back to me, he explained that he had cut the top of her ear. He also explained that we really don't need that part of the ear and that she would now be without the top part of her ear forever. He offered a pain medicine for any discomfort. I am furious right now!!! How does a doctor cut on a dog without the permission of the owner and bring the dog back to the owner as if this procedure was authorized? I never authorized this or any other procedure. My dog was there for an examination only. How do you go from an examination to being cut on without the owner knowing? I have so much more to add, but I'll stop here. OMG! This vet has to be crazy to do something like this to an animal or a pet family. PLEASE avoid this location!!! read more

Petco - Pet Stores Near Me - Frisco, Texas

It was my first time here and my sweet dog was assigned with Preston. I told him what kind of cut I want for our maltipoo. I also made sure that he expressed his glands cause his vet said he is due for one. When I picked him I was surprised to see my shaved off. It wasn't the cut I wanted for him. We went home and my dog was still scooting to scratch his bottom and until now he is still doing the same thing. It only means that he didn't express his glands. I will never go back here again. read more

I took my dog to this location and because they were so busy, they shaved all his hair off including his tail rather than taking the time to actually groom him. They are understaffed, and don't communicate. I will never go to this location again. read more

Ive been coming to this location for years. Lauren Carpenter 1st caught my attention in grooming, what a special, sweet, awesome groomer...i was so sad she moved out to the firewheel location (closer to home and promotion) but happy on her deserved recognition! Ive continued with grooming here and have to say they seem to all like their jobs and you can see the team effort and almost Family like feel. Ive seen Kevin bf but today i caught him for a question, to which he (while making sure everyone around was being helped) stepped away while i was shopping and did some quick research for me and got back to me on my question. As usual this store just exudes a happy vibe! Thanks to all you happy employees at Eldorado E petco Special shouts to... I miss u Lauren C Your awesome Kevin Swank Ill just keep enjoying my visit and shopping here! read more

This store does not know it's head from its tail end. I ordered a litter box for same day in-store pickup. Website said it was available. Order it get email to confirm order and that I will be told when it's ready. Over a hour later I receive a second email stating it was not in stock and I would not be charged for it yet I was charged for it. Go to the store to see what the deal is the lady claims it's could take up to 5 days to be ready. I am sorry this is not what the website says and in that case I would have not bothered with in store but had it shipped. The second email claims they will call me to figure out a different option shipping or a different store 3 hours later still have not received a call. The lady at the store then also claimed I could not get it from another store that I wold have to pay for it again. I think not I paid on your website not your store directly further more I am not going to wait a week for you to refund my card as well as pay at another store. If you are going to say things are available for in store pickup they probably should be. Further more if you are going to wear a name tag that says "manager" you should probably know a little more about things than you do. Rather than calling to find out of I wanted to go to a different store, wait for her store to actually have it or just have it shipped she also took it upon herself to cancel my order. So now not only am I not going to get my money back anytime soon I am also not going to get the item I ordered for the sale price I ordered it at. read more

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I took my dog Louie to see Ricky for dog training and he is a LIFESAVER! My dog had a lot of separation anxiety and he assured me that basic dog training, plus a sprinkling of behavior specific training, would help. I wasn't sure since "sit" didn't seem related but I'm so glad I trusted him. My dog has a particular motivation and a particular way his brain understands things and Ricky was able to get down on his level and really pull out the behaviors he needed from him. And it never felt like my dog wasn't having fun in the slightest. Ricky has such a positive way of thinking which helped encourage me on the progress Louie was making. After 6 sessions, Louie no longer cries, pees in my house, or destroys things when I'm gone and I can't believe the results. If ever there was a dog-whisperer, it would be Ricky. Definitely give him a call if you need help! read more

Love the staff I gotten to know each one of them personally I'm always in and out getting crickets for beardie and dog food I will miss them very much as we are moving out of state This store is very neat and clean and the employees are knowledgeable and will actually help you and don't have to go looking for it because they're right there when u need them read more

They have many dead fish in the tanks.. I went at 12:30 ... Many dead fish... I went later around 6:00 because I forgot to get an item ... and the dead fish were still in tanks. Customer service was horrible . Won't be going back . Soo close to home but I don't mind a drive after my experience. read more

Love Love this Petco location! It's a small store, with super friendly service and it has everything I need for my two crazies. Plenty of toys, leashes, food variety, and random pet stuff. The 5 stars is mostly for grooming. We started going to this location after the other Petco near the DNT become a dump with not friendly workers. And as it turns out a lot of the people we loved from the other location moved to this one so we were happy to see some friendly faces. This location has a small closed doored room where you check your dog in for their "spa" service. I prefer this as my dogs tend to get nervous around an automatic door and get distracted by other people and dogs coming in and out of the entrance. We have two short haired dogs (boxers) so we usually ask for a bath, nail trim and teeth brushing. They keep the dogs for about 3 hours and we get them back smelling and looking great! A+ for a clean facility with friendly faces! read more

This location is small but clean and bright. The groomer that I scheduled with answered all my questions. And explained the charges. I found the products that I needed to DYI my dog's grooming in the meantime for cheaper than Amazon price! So I will keep coming back for that. I don't like that They will put the dog in a crate during the grooming and are done in 3 hours. I may just have to keep up his style at home. read more

I decided to give a two star rating (while this doesn't apply to the grooming, they are a 4 star). I give it a 2 star rating because one specific Assistant Manager, Amy is the rudest, non-customer focused employee I have ever dealt with in my 7 years going to Petco. The two times I have had to check out with her, she is abrasive, coarse and when my digital coupon wouldn't scan, she tries to tell me she cannot accept it and tries to pawn me off to the customer service line. In this instance which happened today on 10/29 @ 5pm I got a 25% off for Blue Buffalo products and the in store coupon code wouldn't scan. She got upset when I asked her to try again and just take 25% off the total. She specifcally said outloud "Jesus C*". There is no need to act like that. The store had no customers, she didn't feel like going the extra mile and bottom line she is rude and very impolite. I am looking to potentially take my business elsewhere. read more

I've been using Petco as our Groomer since we got our sweet White Labs, Roxy and Diesel since they were 3 months old and the turned 4 years old in September!!! Once a month for shampoo, conditioner, nail trim buff and sand smooth, ear cleaning, teeth cleaning and our Makes Favorite, Blow Dry!!! The Price is Very Reasonable!! There always seems to be a coupon in my Email. The Setvice is just impeccable!!! Never a problem!!! Never a Wait beyond what's promised!!! 10 Stars From Me!!!! read more

I am so not a fan of this location. Every time I go in, and have a question or need help finding something.. I have to track someone down to help me. And when I finally do find someone, they know nothing. I would have been better off finding someone off the street to help me. The prices are higher than Petsmart and the selection isn't as great. I don't think I'll come here again. read more

I will never be back. The absolute worst customer service. The young man behind the counter was the rudest elitist I have ever encountered. You have lost a customer for life. I will never be back. I suggest Chewys, WalMart anywhere but here. read more

Kallie loves being groomed by Lauren! She does such a great job on our mini schnauzer.

Super Friendly staff and very pleasant atmosphere. Jamie the cashier greeted me on the way in and gave me extra information while I was having a dog tag engraved about the vaccination team also doing microchips. I would never even of that, but her attention to detail will be the reason I make a special trip to that location on my way home from work, as oppose to the one closest to my house. Good job. read more

Kind of small compared to other Petco locations, but has everything I ever need. Service is good, and it is conveniently located next to one of my regular grocery stores. read more

My dogs' food is pretty much IMPOSSIBLE to find at any pet food store but this one. (Damn them and their sensitive little tummies and expensive taste...) Although I pretty much only zip in here in a rush when my dogs are completely out of food, I find this location to be convenient and easy to get in and out of! I always score up front parking, which is awesome since I'm trying to balance a 50lb bag of dog food and my car keys. read more

This is my favorite place for my puppy to be groomed. He just got groomed and the grooming session is eh for the price. It's not expensive but not cheap either. Totally worth it though !! Petco employees are very nice and kind. The place has a good selection of items which is good for anyone wanting to get their pet shopping done in one trip. It's location is perfect, you can have your pet groomed while going to the Salon next door. Or you can go grab a bite after pet shopping! Anyways this store is perfect and I love their selection! read more

first off, it was really clean and organized. the only thing i despise is: my daughter went to a worker their and he was very disrespectful, and made dumb jokes until finally helping her. there was also an extremely loud vacuuming noise going on there, which I honestly think is a red flag at a pet store, because it would scare plenty of critters that are visiting, and even the ones that are waiting to be adopted. read more

My wife took our dog to get groomed after doing it myself during the pandemic. I had a difficult time trimming her legs since she's a teacup poodle. We consistently groom, wash and brush her. The groomer said she was matted and she would have to cut her short. I had cut her short the last cut using a 3" guide and she wasn't matted at all. Her hair is really fine and easy to brush. When I picked up our dog, I was shocked. She had been scalped! I could have cut her again and done better but didn't have the time. So I took her to what I thought were professional groomers. The groomers didn't wear masks either! This is why we hadn't taken her to get groomed in the first place. My wife asked why the groomer wasn't wearing a mask and she was frustrated and quickly put one on until we left. When I returned to pick our dog up the groomer had taken the mask off. They were not following CDC guidelines or state governors guidelines. So we immediately bathed her again once we came home. She's been licking her wounds since she got home. read more

I agree with yelper Christopher L. - this location is on the small side - they don't have as many toys/clothes/furniture selections as I'd like it to. For the most part though, I've always found something that would work. I mostly come in for food and they always have what I'm looking for (except EVO - I haven't seen it). I've also used the salon services and been overall pleased. One girl did trim Charlie's nails one time and made puppy bleed! When he got home we noticed a trail of blood (thankfully not on the light carpet), and saw what happened. Aside from that one time though, they clean his teeth, clip his nails...no problem. read more

I made an appointment to have my 16 year old Shi Tzu to be groomed and specifically ask for Andra as she is the manager. She was a few minutes late getting there which wasn't a problem but I then had to wait for her to set up her station for grooming. Once she took my information she presented me with a bill of $71! WHAT!!! I was shocked because I was under the impression it was $45. $7 was for a ZOOM groom, ok what the heck is a ZOOM groom. She told me it was when the dog isn't caged before grooming, sad. Ok, someone explain to me if she was already scheduled to come in at 10AM that day my dog was her 1st groom, there was no Zoom to it!. Next $7 for special attention for older dog and then another $7 for shampoo, which she wouldn't use the medicated shampoo I brought since it wasn't prescribed by a Vet. Needless to say I told her I would pass, I felt like this was a misrepresentation of their grooming prices. read more

If I could give this place negative stars I could. Let me start with the one positive... this was my 2nd petco of the day where I had made a grooming appointment for my dog and neither frisco location claimed they had her in their system. This petco very kindly fit her in to try to accommodate the issue. Nice, very much appreciated, however wish I had just said no. The grooming was the absolute WORST haircut or should I say complete shave my dog has ever had. They not only didn't listen when I explained that I just wanted a trim (even pointed to the cut in the pad they show you), they shaved her down so low that I can see her skin. Plus they left blotchy areas and none of it is even. It feels like someone put the blade on the highest setting and shaved her blindfolded. I feel awful for my dog as she looks traumatized. She looks completely bare. Not sure which specific groomer did this but they should be ripped of their license. Do yourself a favor and do not go to this store for grooming. Now ending with a positive, the manager did comp the mess. He was very nice and that was the right thing to do, however doesn't make up for my poor dog. She is an Australian Shepard that has lost her fur. Very disappointed. read more

Gave specific instructions for my dogs grooming. I would think they'd have notes on previous visits. I swear they NEVER cut my dogs hair. Trimmed his nails and gave him a bath. I can go six months between trimmings, if the ignorant staff would do what I asked. Ha. What ever. I'm having to cut my dogs hair myself. There was a girl that used to work there who was great... now it's some guy who is a dufus. I spent almost $100 and I do not think they groomed my dog Ag all. Just nail filing and "MAYBE" a bath. Go to Chastain Meadowbrook vet right up the street. You get what you ask for and it's cheaper. read more

The animal manager, I have forgotten his name, unfortunately... Is so knowledgeable about animals. I needed to purchase some fish and he guided me to buy certain calm fish. He also told me that many fish must breed to be happy. He said if there is only one sex the fish will be constantly frustrated. So I got some other fish to assure I have couples. It was a great experience. I highly recommend this Petco! read more

I have yet to go to any Petco and receive help with a purchase. Last night, I dropped by the Petco on Eldorado in Frisco. One of the cashiers called someone twice to help me and after waiting 15 minutes, I walked out and went to Pet Supermarket on FM 423. I always receive personal customer service at this store. I should have gone there in the first place but the construction is so bad on FM 423 I tried the Petco. I would rather put up with the construction than go to this Petco location. read more

Very friendly service and good customer service. They always have booklets with coupons available for you. A large variety of food and supplies read more

I have used them to groom my 2 shih tzus for the past couple years. They have always done a nice job. I try to buy things like toys when they are on clearance and you can get a good deal. Store has always been clean, easy to find what you need, and the staff is super friendly. read more