If zero stars was an option... this would be a zero star rating... I took my goldendoodle to get a hair cut and they completely shaved him. My dogs skin was bright red and it looked like scratch marks all over him.. we noticed he kept shaking his head and it turns out to be an ear infection. Thank you petco for your shit service. read more

They are cheating and the price is always higher then online! Make sure to check the online price for a price match!

Im honestly super upset. So I bring my dog in for the grooming services. They tell me it takes 3 hrs and they would call me. Once i get there to pick up my dog her hair looks horrible. They literally cut her hair so bad my dog was traumatized. She had patches of long hair and short hair. Her neck was cut up so bad!! I dont even know what they did to her. I seriously think that the groomer "neil" or "neo" was not experienced and she had the audacity to tell me that those type of dogs shouldn't have their hair cut. Like why didn't you tell me this when i dropped her off or call me? You literally sat there and recommended a size to cut her hair them proceeded to mess up her hair! I was so upset that she would even try to use that as an excuse.. do not bring your dog here ! I would not trust them with your pet. read more

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I took my 2yr old shorthaired boxer mix to Tully Rd SJ Petco Sat morning for a shampoo and brushing to deshed. I was told if she got difficult they would stop and call me. I was told it would take approximately 2 21/2 hrs. I waited and after an hour went back in to check and was told she was struggling and almost strangled herself pulling on leash and her tongue was turning blue! Why would they wait to release her?! They had her in back drying. I told them I wanted her NOW. When I got home I see her neck and chin have raw marks as if they possibly used a comb with blade, the bottom of her chin has cuts and her back leg has a cut.. I will never take her back!!!! My dog was traumatized!!! read more

Oh, this place is horrible i'm never coming back here. I just witnessed being in the line at the cashier a girl having issues with her debit card and they're doing everything possible to make sure that they try to help her which is good, BUT the guy gives her advice to do credit so if you're doing credit on a debit card, you better check the ID there's a lot of fraud going on a lot lately and for them to just go and try to help this girl out because she doesn't know the pin number or she's having issues with her bank account. I asked Jacob the guy who open the bathroom ! I was like well you know Jacob I hope you check her ID for doing credit and his answer was like why does that bother you i told him ! I hope you do that with everyone then ! Also not one person wanted to assist me and open a register even tho there was 5 of you trying to figure this girl card out while I stand there with my teams not one helped me then I put my stuff down on the counter and said I'm going to the bathroom room not one of you walked with me to unlock the door instead I had to walk back to you guys and ask to open it!! Seems to me if I wasn't a dark Mexican and didn't meet your standards you would of assisted me so I'm bothered that all that went down I'm never coming back to this location I'm going to PetSmart instead I donate alot of money each time I buy products so go ahead and help that broke white girl read more

I was told that the product I was looking for was not available and all they had available was what was on the floor. However when I asked another employee they went into the back and found the size I was looking for. This is poor costumer service on their part because the store was empty and their was no one waiting in line for the register so it's not like if they were super busy and couldn't look in the back for the size I asked for. read more

Grooming review:::: my father took my German Shepard/ Belgium Malinois to get groomed abs it was roughly around $85 or so and I father was not happy with the services. He said they didn't clean him well enough. He was still kinda dirty and he preferred not to take him back. My dog is pretty big for being 6months and I mean we were in no rush to get him back we prefer him clean than have him back right away. Unfortunately we will not be returning for grooming services. read more

I have gone to this Petco location for almost 5 years. After COVID they got what seems like a lot of new staff members. I have had bad experiences with one specific younger girl cashier, her name starts with an N. Just rude, snarky, and not very friendly. My issues with this Petco location is with the grooming department. I used to love this groomer named Lacey that worked there but she no long does. The groomer you SHOULDN'T ever go to is Michael. He also refused to groom my maltipoo when my mom dropped her off because her rabies was experienced. When it didn't expire for another 2 months. When my mom brought it up to a supervisor he was wasn't apologetic he just took my dog and groomed her. I remember calling to book an appointment couple months late and he was the one that answered. I said specifically any groomer by Michael and he told me yes your groomer is someone else. (He told me a name of a girl but I can't think of it) I show up that day and he groomed my dog instead. He also cut my dog on the lower back and tried to hide it from me. Sloppy work, I can always tell when a groomer was nice to my dog because they come home happy. My dog came home sad and antisocial. read more

Holy Moly. So I am a fish keeper. Awhile back when I came here to restock my tank, they're selections of fish were pretty good and the tanks were kept quite clean, was even able to get a chance to talk to the worker that manned the area and he sounded like he cared for the quality of the fish and how the tanks condition was in. (quite some time back, almost a year) Now, fast forward to what it was last week when I dropped by. Man, I was blown away at how bad things has got. I'd say 90% of the tanks were riddled with algea, blacked out tanks for who knows what and there were alot of dead fish in the tanks! I seriously felt bad for all of the fish that they had in stock, made me want to actually want to just rescue them but I can't jeopardize my own stocks at home. Who knows what possible illness would arise from being in the condition they were in. Just sad. read more

Amazing services. This place took my dog in for a bath and nail trims including some extra features and services. Grace was wonderful, friendly, and nice. She showed courtesy and professionalism. Their communication is exceptional. They care about their client's pets and would let us know how our pet's day went. Thank you for taking care of my dog, you rock Grace! read more

Petco - Pet Stores Near Me - San Jose, California

Reception for the grooming department wasnt very friendly. She was kind of annoyed/rude when i told her I was new to the grooming thing for pets. Maybe it was cause i called her right when it was open but i didnt like the unfriendly guidance while she was adding me to the booking appointments. Update: I went to the appointment today @230 and it took them till 6:00pm for both of my dogs to be done. (Approximately 5hrs) the bill for both dogs is 110$ but when I call ahead of time and ask them about the price for my dogs. It didnt match to the bill that was given today. False information was given to me. I give props to Elainla for keeping my dogs clean and nails trim but other than that hair trimming needs work for my shepard dog. read more

Petco - I dont like how they trim my Australia shepherd mix dogs hair. - Pet Stores Near Me - San Jose, California

I do not recommend the grooming services. I was about to drop off my dog and they said it would take 4 hours. Why would they have me scheduled at the time they did then? Having my dog in a kennel for 3-4 hours in who knows what conditions is concerning. As I looked in, I saw a groomer being too aggressive with a dog she was grooming. read more

This review is for the Petco Grooming Services. I came here to bring in my Cocker Spaniel/Poodle mix for a haircut. I called one day before and set up the appointment time at 12:30PM on a Sunday. When I arrived with my dog, I was greeted by a female groomer who seemed unexperienced with grooming. I showed her a photo of my dog (after he got a haircut from a different place) for her to see the length that I wanted it to be cut - and she said she couldn't tell from the photo how short his hair would be. After that I settled it with showing her on the digram which one she should try to do and told her to trim his tail, and ears as well. She said the time to be 3 hours for pickup. After waiting 4 hours, I called in and asked where my dog was and if he was ready for pick up. She answered the phone and postponed it by 1 more hour because my dog had peed and pooed himself and she had not even started his haircut yet because she had to wash him again!! *STILL, thanks for the update...(sarcastic tone)*. Anyways, she seemed to be really inexperienced and nonchalant about the whole situation... When I got my dog back, I saw that his tail wasn't even groomed and she did a very bad job on his head. It literally looked like she only shaved down his body.... Honestly not worth the bad service and 5 hour wait. Will not be coming back for their hair cut services.. *As a side note, Victor always does my other dog's anal gland expressions and he seems very kind and experienced with the dogs* read more

Petco - The groomer only shaved my dog's body... not his tail or head even when i asked her to.. - Pet Stores Near Me - San Jose, California

This is the first time I've use the Tully location for grooming. Even though we discussed using a specific link, Betty was cut very short and his poor private parts are just a mess read more

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*Grooming service review: update* Okay, there was a HUGE difference between my last grooming service & this one for my pup. Different groomer & she did the job in about 30 minutes....& when I was told my dog was ready, the phone call was SO rushed & unprofessional. To me that was a pretty huge red flag but I didn't want to judge. Sooo I pick up my pup & sure enough....her coat wasn't completely brushed off & I know for a fact she was not spritzed at all....& who knows if her ears were cleaned this time. I was sooo disappointed. I'm willing to give them one more try since my first grooming experience was great, but if next time is the same as this one, I will certainly take my pup elsewhere. read more

1 STAR FOR THE GROOMING SERVICES My dog is banned from this Petco because of his "anxiety". I've brought him to Pet smart at the Plant and other groomers and yes they did say he got anxious but it was manageable. There are records at the other Petco saying he was being a good boy. I think the female groomer (I think her name is Alma?) here needs to be trained better. Her vibe when we first went in was already super low like she hated her job. Maybe her vibe rubbed off on my dog making him more anxious. I haven't tried the other groomers but apparently we are now BANNED just because one groomer could not do her job. read more

Went there today to buy fish. The employee was helping someone before, if you are a fish person you understand that takes time . So I patiently wait , the pet on employee was passing in front and going around me to get fish for the other person. When he was done another person walks up and he immediately began to help that person !!! I could not believe it !! I was so upset I went up to him and asked " Is there a reason that you are helping this person while i have been waiting here all this time?" The lady started to apologize and I said I'm not asking you, I'm asking him! He mumbled some response like he didn't see me. Yeah right! I left the store and on my way out I spoke to the manager that would not give me eye contact and just said "OK". Ne'er going back there, ever! read more

Reviewing based on aquatic section of the store: Simply, the shelves are pretty bare and have a poor selection. Many boxes are torn open and disorganized. Fish tanks are mostly filthy!!! So many of them have thick algae scum on the glass and haven't been scrubbed in ages. Most of them are empty tanks anyways, probably because they are inhospitable to any living creatures. Also the selection and number of fish per tank is disappointing though there are a few unique options in species. More sick betta than I've seen in awhile despite how few they carry. Most of their live plants are browning or have rotted. Was going to buy fish from here but seeing the conditions totally scared me away. Was going to buy supplies but there's hardly anything available anyways! read more

I gotta tell ya', only come to this place if you REALLY love your pet. The prices are OUTRAGEOUS! If you want to buy dog food or cat food. STICK TO COSTCO! As for me personally, I love visiting pet shops to see all the colorful, tropical fish and the little cute dwarf hamsters running amuck on their wheels. It's amusing to coo at the parrot who talks back at you. However, I get disappointed eighty percent of the time because they HARDLY restock on the dwarf hamsters! Also, they keep their poor chinchilla in such a cramped space! Overall, Petco is below average for their unreasonable prices and for the way they treat their poor chinchillas! read more

Jackie is the best in the grooming department!!! My 2 yr old maltipoo always comes out perfect. You can tell jackie is super sweet, gentle, patient and kind with her animals. Thanks for always keeping my cookiebear cute and clean! Jackie is definitley my goto girl for any grooming services. read more

Petco - 1st visit with Jackie in the grooming department! - Pet Stores Near Me - San Jose, California

I take my baby to the store for full grooming service every 9-10 weeks with Stephanie. Never disappointed. He got lots of compliments from my friends, relatives and people who meet him at the first time. He looks really adorable with teddy bear face though. Thank you Stephanie for your truly care. read more

This is my favorite pet store in San Jose. Super clean & great customer service. I often come in for my pet food, outfits & toys ! I definitely recommend this store. read more

Petco - Pet Stores Near Me - San Jose, California

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We took our Bichon to get her groomed at Petco groomers. We gave the groomers very very accurate details on what we wanted and how we wanted our Bichon to have her hair trimmed like a Bichon Frise should be done. We even showed pictures of what she should look like for reference. We picked up our Bichon and she was botched so bad so looked like a poodle on crack and then to add insult to injury they said our dog is a Maltese not a Bichon I'm like really so you go do her hair like a Maltese just because that's what you think or assume Petco employees. My dog was the runt of the puppies and she a small Bichon Frise and I have papers for her with campion bloodline. I wouldn't recommend this place at all so disappointed and now we have to wait for my dogs hair to grow out so she can get her hair fixed.if I could give them a -1 star I would read more

Petco - Such a bad haircut and Botched people don't let your dog go through this and look like this - Pet Stores Near Me - San Jose, California

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Rude grooming staff. Told me to reschedule when I drove 30 minutes for an appointment.

I went inside with every intention of buying a parakeet, a cage, and some bird food. The guy told me they were closed.... as I walked inside the open doors.... and people were standing in line to pay and look around..... y'all just lost about $200 and my respect read more

I should be allowed to leave negative stars. This place is shady af. I been looking on the site for 2 weeks looking for the 75g aquarium as it was on sale(half off), they showed it as sold out. The sale ended yesterday and then today all of a sudden they have one. I would have came in rather than going based off online but I live far away. I find it hard to believe they all of a sudden got one shipped in this morning. What a coincidence. And this is why PetSmart is the better option read more

I bring my dog to the groomers at this location with no problem (normally). Unfortunately, the groomer who was responsible for my dog cut her fur so close to her skin, it was red and raw. I won't be bringing her here ever again. 0/5 read more

Decided to hangout w/ my Mom this past Saturday but instead of hanging out to go shopping or do fun things, she had me tag along w/ her to the many errands and chores she had on the agenda.. score *sarcasm* She normally shops at Petsmart in Milpitas but she had a coupon for something so we trekked all the way to East San Jose just to save 10% on whatever it was that she bought. The parking during that time of day (early Saturday afternoon) was not a problem though in the same plaza as Food 4 Less, Jollibee, and a few other eateries and coffee shops. The products appear to be stocked and organized, well-lit store. Cons: no shopping carts, there was nobody at the front/register; we could have walked out w/ our gigantic bag of dog food and more if we wanted to. Other than that.. this place is OK but if you compare prices, Petsmart is slightly cheaper. read more

Manager on duty named Nicholas was quick and had the resources of food recommendation that was well said and gave us the best food my puppies can indulge read more

Came here earlier in the day to buy the dogs a few toys (which the American bull dog has already demolished) and as I walked in I was already greeted with "Hello, how are you doing today?" and proceeded to browse more until I ran into the manager. He came upon me and asked me if I was finding everything alright and he showed me the clearance toys. I then asked him if there were any other toys besides clearance and he walked me towards the the aisle which included them. Friendly staff members. But the -1 Star was because I was waiting near the register for about 3 minutes by myself and while I was waiting there was a 3rd employee who was organizing the toys up front and didn't bother to help me. After I made couple eye contacts and smiled at her; she then approached me and asked if I was ready and I nodded my head and give a response of "Yes, I've been waiting." Overall, this Petco is clean and organized. There are cute guinea pigs as well. Usually there's some type of scent to Petco that I usually can smell, but this store I couldn't smell that particular scent. There's also a grooming place here that looked pretty clean and sanitary. read more

This review is only for MITZY C in the GROOMING Dept. She was awesome! I have a 2 year old Chihuahua mix who doesn't like getting her nails trimmed. We came here before and our girl needed 3 employees to hold her down and we were charged an extra handling fee. Not with Mitzy!, She did the trimming all by herself. Our girl did great with Mitzy and we are very pleased with her care for our girl. We will definitely come back when Mitzy is working. Thank you! read more

Wish I could rate them ZERO stars. I called in advance to the store so that I didn't have to drive 20+mins out of my way. The first sign of bad service was when it took 5mins to pic k up the phone. The second was when they said they had what I was looking for and LAUGHED when I asked if they could set it aside for me because according to them the item I was looking for doesn't sell that fast. So, I drive there trying to beat traffic only to get there and the item I'm looking for ISN'T THERE! They never had any in stock. The person I had talked to was either too busy or lazy to check and LIED to me that it was. They couldn't have been busy because when i got there, there where 2 other people restocking shelves. So now I have to spend another 20+mins home empty handed and annoyed at the service. Also, my pets will have to wait to get fed. read more

My dog Belle got her nails did here! I think she enjoyed it... she got the full treatment for $20. It wasn't bad considering it was the first time she got her nails professionally trimmed. They were like claws!! $10 for a nail trim and an additional $10 if you would like her paws and elbows waxed and nail polish. Service was great but the wait time was about an hour but it felt even longer because wth am I suppose to do in a pet store in in that plaza? That's my only complaint. Overall, very satisfied! She'll come back again but maybe we can skip the polish and wax because the wax itself is $10 and would be longer lasting. read more

Petco - Posh Paws - Pet Stores Near Me - San Jose, California

If I could give zero stars I would!! Took my French bulldog here to get a grooming and afterwards I started to notice patches of his hair falling out when that has never happened before. I have no clue what they did to him but now my puppy has bald spots. Never again will I ever return for another grooming, I would rather spend my money at a place that knows what they're actually doing. read more

Came in with our new puppy for a shopping trip. The store was clean and quiet which made shopping so much more enjoyable. It was a Friday night too. We definitely loved their clearance section. They have fun toys for your pet for under $5. A great overall selection of everything. When checking out the lady said let me get you a coupon. But then said that they ran out. Thought nothing of it. That experience would be 3.5 stars. Our purchase was over $150 when we walked out and she was very pleasant, not sure if it was just the day and time or if she lacked that much personality or didn't want to be there. I received an email coupon for $5 and came back on Monday. Walking in with my puppy on the leash I was instantly greeted by Lyndsay. My puppy liked her so much she twiddled. Lyndsay told me not to worry about it she would clean it up and she give my puppy a treat. Then Rc came up to us and asked if my puppy was a "Cane Corso" which is rare because they are called Italian mastiffs by the everyday person. But always are asked if its a blue nose pit. Cane Corso is the correct AKC breed. He had a worth of knowledge and experience. Turns out he is the head of the dog training there. My puppy will be easily 100pounds and isn't full grown till 3 years old. Which makes proper handling and training to walk my dog was important to me. He took his time explaining the difference from the different brands and design. He made sure the harness was the correct fit and showed me how to correctly use it. Upon check out there was a little confusion on the $5 coupon I was emailed. Lyndsay was very patient and listened to me. That's when she told me about the puppy package coupon book. Great booklet and I saved 20% off my total purchase. They also price match items which saved me another $5. Thank you Lyndsay for your awesome customer service. The store manger Nannette came over after I paid to make sure everything was ok because of the $5 coupon confusion. Her customer service skills and Managing approach were very accommodating and showed she cares about her employees and the customers satisfaction. These 3 employees literally changed my 3 star experience into a 5 star review! I was back again today with a new $5 coupon and another price match situation. Once again Nannette was there and delivered excellent customer service! With all these coupons and rewards I will be back again. The store is 15 minutes from my house but worth the drive. Customer Service and knowledge go along way. They can Make or Break any store or business! read more

Petco - Guard dog in training! Protecting her puppy bed! - Pet Stores Near Me - San Jose, California

Very poor charged 96$ for grooming and shed release plus package but they have not took care of shed.

Took my dogs in for grooming and have been here before. I was turned away because the person at the Register did not know what she looking at when I showed her proof of vaccinations. She went to ask the "experienced" groomers and they said they can't accept it. They said it needs to show when the shots were taken and when it expired. Along with vet signature on it. When it clearly stated all of that on the record I took for proof. I've used the same thing in the past to show proof and now there saying it's not acceptable. Next time all invite my vet to show proof. Petco should educate there groomers on what vaccinations look like. read more

We wanted our dog to get a short cut down to 1/4 inch since her hair was quite long. When we got her back, she looked the exact same and was charged almost full price. We weren't able to see our dog before we paid. Our groomer promised if they weren't able to groom her, we would get a refund. By the time we got her back, we called the store and said our dog was too nervous to be groomed, but either way, we should've gotten a larger refund since the groomer didn't do what we asked. read more

NICHOLAS IS LITERALLY THE WORSE EMPLOYEE THERE! His attitude stinks and he has no skills in customer service! He's not helpful at all. I asked him for help with a dog item, but he did the opposite of helping me. Not only that but he noticed that there was a long line at the register when he walked by to grab something, but he simply walked away without opening a second register. Finally, a customer in line had the courage to tell him if he can open a second register. Also, I don't think it's appropriate to have baggy pants while you're working. Never shopping here again, not with employees like Nicholas. read more

Went here the other night, they were short staffed and couldn't find anyone to assist. There was an aquarium tank on sale we wanted which was being promoted to be sold with the stand. There was only 1 left of the tank that had the water heater, filter, and etc all wrapped in a clear bag in the tank. I realized the bag had a hole, but it was the last tank and stand kit in stock. I flagged someone down (carlos?) who came to help. He said that the stand wasn't included in the price just the tank... that didn't seem correct at it said "ensemble kit" so to me, it came as an ensemble! Not a singular tank? I asked if there was some accommodation that could be made since the bag had a hole in it, but he said "nothing is wrong with it, maybe it's missing the thermometer." Ok so of course I'm thinking... are you going to give us a new one then? Or at least a discount since it's the last one and the last (display) stand and it's clearly be tampered with. He was not trying to offer any help, just make it clearly known we were irritating him. He thin ripped open the entire bag to show us the contents... we didn't ask him to rip the entire bag open, so now we felt obligated to purchase. Which we did... the tank alone. Fast forward to next day... I ran into the UC petco which was closer to home. Saw the same tank and stand and display with sign. The employees there confirmed it was to be sold as a set... i told them what happened and they willingly accommodated me and gave the stand to take home! So simple! +1 star because UNION CITY petco did their job right! As for SJ Tully, be better please. read more