Only went here once and the cashier didn't seem to know breeds. I was asking about proper sizes and when I told him what kind of dog I had and how much he weighed, he still couldn't help me... But the staff were all friendly read more

Shopping for bunny supplies... Really dislike the parking here! I get boxed in everytime because the isles are so cramped... park away from the front of the store. The store is cramped... feels like I'm in one of those tiny grocery stores that you can't even take a cart. They do have a doggy daycare and training facility and grooming.. but i'm not into woofers, yappers, or bowwowers. Careful with top shelf because if you're short like me... trying to get it down will be a 'whoa'! Staff is nice enough and asked if I needed help cuz they saw me wandering around looking up and down. What bugs is that their website does not specify if items are in store or online only so I wasted more time than I really wanted looking for an item that wasn't there... whole other issue. read more

I go here for my Betta supplies, and this particular location has a pretty small fish product collection. However, staff is very friendly and they have Petco-only parking spots right in front - convenient! I can't speak for other services since I don't "groom" my betta, but their snack bar for dogs look really cute. Remember to get a Petrewards card if you plan on shopping here often! (It's a free membership and you get rewards back for every $100 you spend!) read more

Should've known that healthy brands of dog food would be so expensive! Alex, one of the sales assoc. answered all my questions even though he was very knowledgeable, but talked a bit fast. Like most parents of furry babies, I worry about my gucci's weight. So I wanted to get a weight manager for her, but since petco didn't have a very small bag, I got her freeze dried liver treats for $7 instead of $9 since I signed up for memebership. He rang me up and rushed a lot of things as if I was there past closing time, but there was 2hrs left until closing. overall though, I did get the help I needed so I'd be back when I need something. btw the parking lot for petco is really really tight! try to park at the petco customer only spots. read more

One of the salon stylist is very rude and rolled eyes on us because our dog size is big (German Shepard).

It was a nice experience, the store was clean and the service was friendly, I found what I wanted ...I tried to make an appointment to cut my dog's hair, which was nice but the person who was watching me, apparently did not have all the necessary information. So I had to drive and go directly to the store. It is my first experience in this kind of stores since it is my first dog and I am looking for the best comfort and nice store to always return... read more

I go to this Petco all the time for my cat/hamster/rat needs. It's small not exactly the cleanest, and a little more expensive than other stores but I'm usually able to find what I need and they usually have great sales if you have a petco card. Some of the guys working there are a little sleazy and one even stared at my breasts the entire time I was talking to him about rats. Gees lol Recently I went in and they were selling the tiniest baby mice I've ever seen. I'm pretty sure they were too young to be away from their mother. I've owned mice in the past and have never seen mice so tiny at a petstore. They do however let their birds out to fly and some have been handled (larger bird species)so their somewhat tamed. I once tried to get one of my cats groomed their and basically wasted my time because they called me at work to tell me they couldn't groom him.... why you ask? Well he hissed lol He's declawwed! He can't hurt anyone! Thank god I've found a great groomer since then though. 3 stars overall because of their employees, cleanliness, grooming department and my general concern for small animals. read more

I regret for joining their membership recently. Bad customer service for returning some simple items...even with receipt that is less than 7 days!! What's the big deal of returning items that is no longer wanted?? This place sucks!!! read more

We happened to stop in here to look for a new leash for our baby chihuahua. We were immediately greeted in a warm and friendly manner. And they pointed us in the right direction and told us that we can try on the collars on our new puppy and if we had any questions just to let them know. We went back a few times since then and have had the best service. In fact we are taking out puppy to get his nails cut tomorrow. read more

Petco - Puppy in his new collar. - Pet Stores Near Me - Santa Clara, California

Was in Superior Court last week and with all the paperwork, I forgot to ask for my dog's Rabies Certificate back...asked the Court today and was told I need a court order to get it back. So I did a chat with Petco, which has reduced Rabies, etc, shots on Sundays and got help IMMEDIATELY...! Thank you, Hugh, who told me who to contact within a few minutes. Nice to know someone out there actually reads your request and responds. And when I took my dog there for the shot several weeks ago, I had the worst dog of the day...a whining, howling, rolling, jumping Husky! So embarrassing I almost left...but everyone was so nice and helpful, I made it to the end...Wolfgang even helped himself to a treat on the way out...good thing I noticed so I could pay for it! read more

If you want a person who REALLY cares about your pet, you should take your pet to be groomed by James Marr at the Santa Clara Petco I've been scared to cut my dogs nails by myself because I was afraid I would hurt him somehow. I went to the Petco in Santa Clara and James ( a groomer at Petco) actually took the time to instruct me how to cut my dogs nails. He gave me the confidence to try to do it myself . He was extremely nice and patient as he talked me through it. Thanks James! I truly appreciated your help:) read more

I seriously will never go to anyone else for the Dog Grooming!!! Serena Silvey is the best dog groomer ever! I'm always 100% satisfied with the cut and everything that she does!!! I always leave my puppy knowing he's in safe hands, i never worry ever about him. He's always so happy to see her too! Just best ever i have to say this Petco is the best by far! read more

My aunt is visiting from Roseville and we took her poodle to Petco's groomers. When we picked up the dog, O M G! The dog looked & smelt the same as when we dropped her off. My aunt spent $60 on a wash and brush out. But all Petco did was use a "powder formula" to do a dry wash (she still smelt dirty), they brushed her out half way (under her belly was all the rummage from when she rolls in the grass), they didn't brush her teeth and her ears were not fully clean. My aunt complained to the "groomers" but all they had to say was "would like us to bathe her again"! HELL NO! So we got a refund. Save the drama and go down the street to Petsmart in Sunnyvale. I've never had any problems with them. Plus Petsmart is much larger and much more animal friendly. read more

I'm happy with the customer service I received and the return policy!

Grooming salon update. The groomers there are very caring and pay attention. Megan is my new groomer. She took care of my dog and I am so glad to have someone I trust. Thanks Megan read more

I've taken my border collie mix to the groomers for the pass two years and they've always done a pretty good job. But our last visit was not so great. When I dropped off my dog to the groomers I mentioned that I just want a short summer cut so he doesn't over heat in the sun since he has black hair. I didn't think she would cut his hair to the point where you can almost see the skin. Also as I inspected the cut afterwards I notice there were a lot of bald spots all around his stomach. It looked like she just buzzed what she could without looking. I absolutely adore my dog, I'm one of those people. So I take pride on what he looks like, and right now he kinda looks like an overgrown rat. This is probably the last time here. read more

I've finally had it with this store. Every time I come here I have to leave empty handed and go to Petsmart in Sunnyvale. One time their system was down and you could only use cash. Today I ran in to get some cat food, not a single Royal Canin bag. Save your time and go somewhere else. read more

**For the sake of full disclosure, this review is pretty detailed. But here's the summary: Services are very expensive, the groomer was extremely rude, immature and unprofessional, and I will NEVER go back. My rating for this Petco is based entirely upon my experience today with their grooming salon, and one employee in particular. I want to note up front that the other employees in the grooming salon were friendly and understanding, as were the managers who I spoke to. That's the only reason this place gets two stars instead of the one star that I really wanted to give it. I have two large labs with short coats . I normally take them to PetSmart for their baths, but they were booked and this was last minute. So, it was off to Petco to try their grooming services. The groomer told me that the dogs would probably be ready at 2 pm (they were dropped off at 10:45 am). So, I went to run errands. At about 1 pm, the groomer called and said the dogs were finished. He wanted to know when I could pick them up. I said it would be at least a half hour and probably closer to an hour before I could head back to Petco. His attitude immediately changed. He demanded to know if I would be there by 2 o'clock, to which I responded that I would do my best. He was clearly annoyed by my response, but said OK. Since I was expecting the dogs to be done at 2 pm, I had planned out my day so that I would pick the dogs up about 2:15 - 2:30, so I was thrown off by the early call. I finished my errands at about 2:10, as planned and was about 15 minutes away from the Petco. At 2:20, I received a phone call from the groomer again. His tone of voice conveyed his frustration, and he asked when I would be picking up the dogs. I responded that I was on my way. He then asked, "well, when will you be here?" I told him the intersection that I was at, and said that I would be there accordingly. I then asked whether there was a problem. He said that there was, because my dogs were occupying space in the store and he said he had to turn away other customers and that he was losing money because I hadn't picked up my dogs. He then proceeded to berate me about the fact that he had called at 1 pm and it was already 2:20 and I still wasn't there. I tried to explain that I had taken him at his word that the dogs would be finished at 2pm, and that is why I hadn't picked up the dogs yet. I told him that if this was such a problem, he should have told me at the time that I dropped off my dogs, in which case I either would not have left them there, or I would have made sure I was no more than five minutes away from the salon at any given time. He snapped, "If you're not here in 15 minutes there will be additional charges," and hung up on me. Within five minutes I was in the grooming salon. I stood around for another five minutes while he casually took his time getting to the register and printing out the receipts. I paid for my dogs' baths and went back to the salon, waited around at least five more minutes while the groomer retrieved my dogs. (And during this time, not a single customer entered the grooming salon asking for a bath for their pet, so the place clearly wasn't as busy as he had tried to convey over the phone). Once I had my dogs, I leaned over to the groomer to discreetly mention to him that I didn't appreciate the way he spoke to me and that I had lodged a complaint with a manager. He shouted that he didn't care and that I was the first "rude woman" he'd dealt with. So I immediately asked to speak to the manager. Someone else went for the manager, and the groomer threw a tantrum and left the salon. Don't get me wrong, I can understand if a grooming salon is busy and doesn't want people leaving their dogs there as though it were a boarding kennel. I can understand if they want to charge people fees for leaving their dogs beyond a specified period of time. But, if that is the case, they should post a sign or inform customers up front. Not threaten them with fees and yell at them because they show up 20 minutes after their dogs were SUPPOSED to be ready. PetSmart has always been accommodating, and I will go only there in the future. read more

This petco used to have a fantastic staff who were both friendly and helpful...alas, their BEST employees left for other jobs and the remaining staff are slow, rude or a combination of both!!! I spend over $200 a month for food, treats and flea repellant...and every time I go there, I swear it is the LAST time!! They have an employee....she is blonde and a HORRIBLE customer service person...I went on their corp website to complain about her specifically....yet she is still there!! Aaaaarrrrgh! read more

I took my dog grooming and they injured him while trimming his nail. They pulled his nail. They didn't accepted the responsibility my dog was bleeding. They told me that my dog was injured before I took him gromming"I was very upset. Please don't take your pets to Petco. They pulled his entire nail. They tried to cover it by drying his blood but my dog was bleeding. My dog was injured by the groomer please don't take your pets to Petco. They need to have cameras to watch them and for training purpose. read more

Came here searching a specific brand of dog food. For some reason most stores have 1 bag if I'm lucky. Either way came here and they had it and Ivette the cashier was beyond helpful. I'll be coming here more often. Thanks for the great customer service Ivette. read more

I was so nervous at first to drop my dog happy off here to get groomed, it is always scary the first time. But after talking with Serena she made me feel at ease. I am so glad that she was the one grooming happy. She was great, kind and very knowledgeable and you could really tell that she loves what she does. Happy is half Collie and Half German Shepard so when it is shedding season he sheds A LOT. Serena suggested a shedding conditioner which really seemed to help. When I came to pick up happy a couple hours later he looked like a new dog and was very happy which made me very happy. :)Thank you Serena. read more

We love coming to this Petco . We know were everything is and everyone is usually very helpful and very nice.. My husband and I went in tonight for some cat food and Tim helped us check out, bad thing is he wouldn't even crack a smile or say hi or goodbye nothing!! Maybe he needs to be retrained in customer service! Just sayin read more

First time taking my dog in to get her nails trimmed. The ladies there were awesome and so welcoming! I will definitely bring my dog back!

This review is for the pet groomers, primarily nail trim services. I have always had a positive experience taking my furbaby in for her monthly nail trimming with Megan. My dog typically hates getting her nails cut, but Megan and Niki work quickly and efficiently to get the job done. The staff here are excellent and do a wonderful job! I would recommend calling to make an appointment because there can be a bit of a wait for walk ins. read more

I've been going to Megan for my dogs grooming for the last year and she is awesome !! I have a large goldendoodle and its hard to find a good groomer to perfect his teddy bear hair cut . Megan is incredible she is very immaculate and has a great personality . I definitely recommend Megan !!! read more

Staff is very knowledgeable. Store is little but has basics. Bathroom was absolutely disgusting. Toilet was Brown, no hand soap and used paper towels everywhere. read more

Terrible. Just terrible. Went in to buy so vetracin that I had called about and then went to pick it up in store. After getting the vetracin I went to buy some dog food as well which I received some good info about from one of the sales reps. After finding everything I needed I received some less than average service from a somewhat unenthusiastic cashier. The reason however for giving this location 2 stars is because as I was exiting the sales reps congregated and began to talk smack about me saying how rude I was. I could care less about what these guys think of me, but the fact that they did it in front of me is ridiculous. You can at least wait to go into the stock room or something come on. To the management, I'm going to go out of my way to avoid your store until you take customer service more seriously. read more

Grooming disaster. Took my Maltese for grooming - they sold me on the $65 package. I gave clear instructions that they trim my dog's hair "by" about 1/2inch. When I came back, I could not recognize my dog - they had actually shaved him. The lady said they did it because he had matted hair. I am furious. The least they could have done is to call me and get my consent before removing his hair. I would definitely avoid the pet grooming station. read more

I came here today to buy some crickets for my leopard geckos at home. They were close and I was in a bit of a rush so I just ran in. I made my way to the back of the store where they keep the fish and the reptiles and I stopped off to see what was going on with their leopard geckos (I have a certain fondness for them) and I go and find that they are keeping their babies in sand (which can cause impaction and make for a very sick leopard gecko) and that they have not cleaned out the cage in what looks like DAYS or WEEKS. There was a large amount of leopard gecko feces in the corner and it was absolutely DISGUSTING. I looked at the rest of the animals and all of them were in much the same condition, looks like they hadn't cleaned out the cages in weeks maybe months? This made for a very awkward visit... And I assure you that I bought my crickets and left. I have not seen such terrible treatment, even at other Petcos and Petsmarts (and neither of them are that great) I feel terrible for the animals that they carry in there and I am never purchasing from them again. EVER. I'd rather drive 10 miles out of my way to get crickets from a place that genuinely cares for their animals read more

I'm very new to the bay area and chose this petco first bc it was close in distance and secondly, I've been a loyal customer to petco grooming for years. I honestly would NOT go back here for grooming again. I took my pup here for a wash and cut. It took 3 1/2 hours and when I picked her up, she looked horrible. Her fur was long in some spots and short in others. The fur on the top of Her head was not even either... Very scraggly. Her nails were not even.....It looked as if I groomed myself. The only reason I gave them three stars is bc they were very nice and allowed me to bring her back to correct the issues with the cut. I took her back a day later & the fix still did not meet my standards and did not look professional. I'm still searching for the perfect groomer!! :( read more

Pretty tiny store. I always feel like Petcos are going to cave in on me. But, this store has friendly service and excellent hours! Dog food prices are slightly higher, but...they have good promotions if you are shopping solely on promotion. They have a really good variety of dog training/education books as well. read more

This review is long overdue. My puppy Milo took his puppy training here. I would like to thank Tara for her wonderful attitude towards Milo as he was a really shy puppy. Thank you Tara for all of your valuable tips and making his learning experience an amazing journey. read more

Petco - Milo - Pet Stores Near Me - Santa Clara, California

See all

You guys sold us a guinea pig marked as male that is actually female. You don't even know what gender you're selling and as a result, our other guinea pig who is a male bullied her and was extremely rough with her. Our paperwork said male. She was extremely weak from the moment we got her and we gave her the food, water, vitamin C, high quality hay, etc she was used to. She had a stroke within a week (only 3-4 months old). The vet said she was most likely unhealthy and genetically weak from the time we bought her. It cost $300 to have her euthanized. Don't buy your pets here, find a place where you are sure your pet will be healthy and happy, and where the employees and company actually give a shit. Guinea pigs should be able to leave long healthy lives without basically dropping dead very young even with all the care we gave her. Also, our other guinea pig she was housed with is also a baby and is completely fine ( we got her somewhere else). Save yourself the money and the heartbreak please read more

I needed help with my cichlid tank this gentleman helped me I believe his name is Luis sorry if it's not right. I was worried I had never seen him there before but I found out he is the new store manager there, and wow he is such a knowledgeable employee glad he asked me if I needed help. He knew exactly what I was talking about and he even taught and showed me what I could do to customize my filter with product they sell there in the store. So glad I decided to come into this petco today. Will continue to come back to this store !! read more

Quick service when my dog Jack needs a nail trim, used their bath services today for the first time. Smells great and was quick for turn around time. Always can find everything I am looking for the rascal of the dog I have. Give it a visit and u might save some money for those expensive boutiques, ur dog will still love u. read more

Best Petco I've been to. We just moved to SC a couple of months ago and always need things for our cat & fish, but now we have a puppy and the staff at this locations has been so helpful (to us) and loving (to our puppy). They genuinely seem excited whenever we come in. Big change after shopping at the bitter S'vale location for years. read more

As new pet owners, quite a few trips to Petco have been necessary the last two months. We've been here for: - GROOMING. Buffy came out looking sparkly clean, and even had a smile on her face! They clipped her toenails, trimmed her hair, bathed her, dried her off under a blower, brushed her out, and brushed her teeth all for around $30. We thought it was a great deal, particularly since Buffy didn't seem traumatized by the experience in anyway. We'd heard puppies usually have a miserable time their first trip to the groomers, but she was a champ. - PET FOOD. There is a huge amount of pet food selection here. All of your standard, grocery store brands are in the way back. The healthy, organic or otherwise preferable brands are more towards the front. We asked for suggestions for a puppy chow on our first visit and ended up choosing the Wellness Brand Super Five Mix - "Just for Puppy" (one of their most popular). Our dog didn't take to it that well, so our next visit we went for their second most popular brand. It's a duck and rice mix, but I can't remember the name... It's stored right next to the Wellness brand on an endcap. This one went over much better, so we'll be back for more later. - SHOTS. Petco has a vaccination arrangement with Luv My Pet. They come in every Sunday and offer discounted vaccinations for dogs and cats. Buffy got both round 1 and 2 of her vaccinations here. The prices are reasonable, but since we ended up getting a Banfield Wellness plan through PetSmart (which includes all vaccinations) it ended up being a waste of $120 for us. $60 for round each of shots. The first time we came in for the vaccination, there were about twenty dogs waiting. The Petco staff did a really good job directing people towards the appropriate line. I was impressed that they weren't overwhelmed with that many pets all in the store at the same time, but they were great. If you come in for vaccinations, make sure you arrive on time or you'll have a long wait! - TOYS & NON ESSENTIALS. Petco is also our first stop for toys, training products, leases and such. There are probably better prices on these items somewhere else (I've seen screaming deals at Ross for example) but I like the convenience factor. We've been pleased with two products we bought here in particular: an organic calming gel that we feed Buffy before she flies, and a no-go spray. The calming gel has the same chemical that is in turkey that makes you sleepy. It knocks Buffy into a dreamy state, with out giving mom and dad a guilt trip. The No Go is also an organic thing. I'm not sure how it works, but after Buffy has had an accident inside, we clean it up then spray this stuff over the spot; somehow it makes her avoid the area. Kudos to Petco for offering one free doggie treat per visit. We'll keep coming here for all of Buffy's doggie needs. read more

Drove from Mountain View for the Vetco clinic. Went on their website an they indicate at they would have clinic today however when I arrived it was cancelled, I did receive 50% off of their services next time but it was pretty annoying. While I was there I bought some treats for my dog. It was 10am on a Sunday and the shelves were a mess not much selection and the shelves had a lot of trash there. The store is small however the staff was friendly. Much nicer looking on the outside than in. Will be here next week for Vetco hopefully they show up... read more

I have been to this store many times and never had a negative experience until today. I unfortunately had to use the restroom. Also unfortunate, the ladies was out of order so I was forced to use the disgusting men's bathroom. Toilet was yellow and hadn't been cleaned and there was garbage on the floor. I approached an employee and told her the men's room was unclean and she had the audacity to tell me it had been cleaned that morning. Untrue, even if it had been, shouldn't you be checking regularly throughout the day to make sure it remains clean? Really grossed out and never going back to this location. Guess who has clean bathrooms? Petsmart, where I'll be going from now on. read more