I've been here several times and I always have to drive to Sunnyvale for my pets needs because their shelf's are always close to empty

We love bringing out kids to this Petco as it's near our house but also near a lot of restaurants. So it's an easy to way to distract them after a lunch or dinner. In some ways, it's kind of a fun way to spend an afternoon. After we got our current dog after our dog died 2 years ago, I found out that they had a Santa photo opp for dogs this past weekend. I've been actually looking to take Santa photos for kids as well, and we were able to take photos for everyone in one shabang! We saved a lot of $ not going to see a mall Santa all because we now have a dog. :) It was a real treat to get our first Santa photo of kids (that included our furbaby)! The staff was quite accommodating even though our dog embarrassed us with pee and even poop in front of Santa. *sigh* We don't have any experience with the grooming service so I can't review that nor the behavioral classes. However, the store's well-stocked and a lot of holidays sales are going on right now. So we snagged a cool little R2D2 hoodie for our dog at 25% off. read more

Horrible customer service, called and asked for stock check. Was told they had it, turns out no one ever even actually checked and made the 30 minute drive for no reason. Manager was unwilling to help. read more

This review is specifically for their grooming services. I don't recommend this place for grooming. To begin with, I did not receive an appointment reminder call from them. I showed up at 1 pm with my two year old pet (schnauzer mix). I told the groomer to make a teddy bear face trim and 3/4 inch body fur trim. There were a few tangles in her fur (thighs) which Id requested to carefully clip off. There were no tangles anywhere else other than thighs as I had examined her fur before dropping off. Again, I did not receive a call that my pup was ready to be picked up. After waiting for 4 hrs I called up to check. I drove yo pick her up, I see her running towards me and I noticed a hairless patch on her back. This was very disappointing to see. The other groomer who was on duty offered to cover for the fault by offering a discount. I specifically met the manager at the counter, showed him the grooming outcome. They offered to waive charges however I'd not recommend taking your pet to this store for grooming. read more

Petco - After Petco grooming - Pet Stores Near Me - Santa Clara, California

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I see why there are so many horrible Yelp reviews! HORRIBLE SERVICE. Dont go here for grooming!! I brought my 6 month old puppy and Arnold barely even looked at my dog and told me they would need to shave her bald... because of the mats and he tried to call earlier to get an earlier appointment so he would have time to brush out the mat but now that they close earlier, they need to shave her.... keep in mind she is a maltipoo, maybe she was matted a bit but just because you dont have time doesnt mean u can get the easy way out of jus shaving my dog lol i can do that at home if i needed. Lol like what, our original appointment was for 4 PM, they should've told me that's the reason they wanted me to come in earlier. Just because you don't have time does it mean you can just shave my dog bald.... They were all extremely rude. Sienna give a dog a bath and brush last time and was amazing and super nice. But besides that Arnold and the manager were very rude. We ended up leaving after waiting three weeks for an appointment... so don't come here unless you want your dog shaved bald... to Petsmart we come! read more

My 6-month old Dachshund and I started adult obedience classes with Sarah Hawthorn in the fall. We completed Adult Obedience Level 1 and last week passed Obedience Level 2 and the AKC Canine Good Citizen programs. Sarah is excellent at teaching technique and coaching you on how to work with your unique dog. Make sure the tail is wagging! We had a great experience and I am confident taking my little dog anywhere now. I highly recommend. read more

Today was the second time I visited this store. Last week I came in for the first time and I was pleasantly surprised how helpful and attentive the employees were! Trevor was very helpful helping us bringing put our purchase and loading up into the car. The reason I gave 4 stars instead of 5 is because the hermit crab they have is being kept in horrible condition... No extra shells, barely any substrate, low humidity and no friends... :( read more

We love Claire! She gets along great with Milo and after 6 months she finally was able to cut his nails. She is very patient and I love it! I also love the cookie bar. Treats that Milo loves and you can't find them anywhere else. Petco is where to go, not kidding read more

Miko Facts: - Shy, yet fiesty. Will bite if provoked. - Scared, yet territorial. - Has a best friend name Kenny, a yorkie (my cousin's dog). - Has one friend (Kenny). - Once was approached by a female chihuahua mix (Chiquita?) who showed tons of interest but Miko was "not feeling it" and left. - However, shows a HUGE amount of interest in chasing and barking at geese and/or ducks (whatever's available). - Gets tense when a group of kids try to pet him but will allow it if he can't go anywhere or is backed into a corner. - Gets excited when driving in a parking lot or when slowing down. - Will guard the door to know when owner leaves. - Barks at certain races and social classes. 99% of the time, only men but will bark at women too. As you can see, Miko has a very clingy and misunderstood personality. I brought him into this Petco and one of their trainers, I forgot his name, was so nice to him!! At first, Miko was pretty scared of him and was growling but the trainer informed me it was because he was scared and territorial, which I knew. Still, it was really great to see how well they interacted with the pets and how patient they were. Miko needs A LOT of patience. I was so happy to see that they understood that :) Besides that, Petco is pretty standard. Sometimes I feel like I could get everything online for cheaper (body collar, flea meds) but what's great is that the associates will help you if you can't decide. I usually get all my dog food here and whatever else Miko wants. What Miko wants, Miko gets :) read more

I come here for grooming only. Ask for Lisa, she is the manager and she does an amazing job. Dave is an assistant there, and he's a big sweetheart. I have had my dog's hair butchered here by F. They looked so crazy, I took them back and Lisa fixed the problems, no questions asked. Her customer service is the only reason I came back. Now I ask for her everytime and I've never been disappointed. The prices aren't great, but it's so close I can walk. Convenient! The staff here really do love dogs, and I don't feel scared about leaving my babies with them. The store does NOT carry the brands of dog food I use, so I never go in there unless it's an emergency! Pretty small store and friendly staff. Once went to get meal worms for a science project and they were OUT! So weird. So if you have an animal that eats those things, you may not always be able to find it here. EDIT: 3/7/08 Just received semi nasty note from horrible groomer... Totally uncalled for and just nasty. Glad she's no longer there though! And the haircuts WERE that bad, or else I wouldn't have complained. I'm sorry I butchered your dog's hairdos and made it look horrible. But just a note, you came on a day when Maia, not Lisa, your regular groomer, called in sick and I was left with a load of dogs to do. The scheduling was crazy and I left that place due to customers like you who were never satisfied. By the way, my haircuts on your dogs were not that bad. MAKE NOTE OF IT!!!! And if you are going to report me on yelp for stating my opinion on your slanderous comment, BE MY QUEST!!! Have a nice life!!! And by the way, you better give Lisa a nice tip for treating your dogs with kindness. EDIT : 3/8/08 Again receiving nasty notes from unskilled groomer. I would like to make this clear. I asked for the hair on the head to not be cut. They came back with all the hair on the head cut. The rest of the body was uneven. All that said, that has been my ONLY negative experience at this PETCO and here on YELP. I am sticking with my opinion on her grooming skills and continue to go to Lisa, who rocks, for cuts. read more

I love the friendliness of the people who work here, especially the grooming staff. They are really good with my goldendoodle, know how to handle him when he's scared, and do a great job on the grooming. read more

Never ask me for direction or exactally where a store is located guys. At least I can roll my eyes at myself...deleting my old one and reviewing the right one. Ahh...this place is the place for all of you pet lovers OR mommies on a tight budget and need to entertain their toddler. :P I am both. My son has a way to sweet talking me into something every time! Only one mommies, ok? One only." And he sticks to his word too :) Funny how I have never been into a Petco before. I guess I thought they only carried pet food but no, they have a variety of pets :). Little man loves the fish section and thinks Nemo lives here. :) The birds are absolutely beautiful and jeepers did not know that some birds are $1 bill! Wowza! Nice clean kept store that made my baby smile from ear to ear :) and didn't cost me a dime. But I am sure that day will come when he will ask for a puppy..."One only mommies, ok? One only..." read more

Ugh I have mix feelings about this place. First of all, if you cherish your dog, don't bring your dog here to get groomed! This place is horrible! I've had a horrible first experience here when I first got my cockapoo Bosley and I was new to grooming. I set up an appointment with them and of course, they lost my appointment! I was so frustrated because I've waited almost a week to get him groomed and now this guy is bitching me out because he doesn't see my stupid name on his stupid list. So, I became the bigger person and just rescheduled. When I came in the second time, they said they weren't able to groom him that day either. WTF?! Anyways, I'm glad I didn't get him groomed because I saw all the other dogs sad little faces and I did NOT want Bosley to go through that massacre. read more

I stopped by this evening to grab some dog food and a couple of treats. Little did I know, they had sold me expired dog food from 2011. I didn't notice until I peeled the bag open and found bugs living inside! So I checked the date on the bottom of the bag and it's "Best if uses by Sept 2011" OMG. I'll be back tomorrow with my receipt... I'll update tomorrow. read more

Brought my dog Sparky in for a grooming, and tooth brushing. Serena S did a great job and made him smell like a Cookie. He was sooo soft and i know they treated him very well! The grooming is not even that busy. read more

Petco - Sparky! - Pet Stores Near Me - Santa Clara, California

This store had the fcuking balls to post a sticker on my car threatening to tow it AFTER I had made a $30 purchase on dog food only 9 minutes earlier????? I left the Petco for the restaurant next door only to return and find the sticker on the driver's side window. I kept my receipt and the sticker if anyone needs proof. May the fortunes of Lehman Brothers and Circuit City fall upon this disreputable stores and its classless employees. Go to Petsmart instead! read more

All in all place for the pets, had all sorts of bird food, dog food with all sorts of pets: read more

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Bitches. This isn't our usual Petco. We stopped by to pick up some treats when it was more convenient from where we were coming from one day. I'm happy that this isn't our usual Petco! The clerks were too busy carrying on their own conversation to show any consideration to the customers. Talking across us, as if we weren't there. They rang up our purchase without a smile, no thank you, no nothing. Seemed like we were inconveniencing them by buying something. We'll stick with other locations, no thanks. read more

I came here yesterday trying to decide what I should do for my fish tank since we wanted to change up the substrates and also get an air pump. We had a hard time deciding,but the lady that helped us clarified everything for us, so choices didn't feel limited. She was extremely informative, sweet and full of advice. I would come back here for more items. read more

Our regular groomer was having scheduling problems so I booked at Petco. Upon arriving Angelina and I discussed, at length, how I like my dogs cut. We chose the size 7 clipper which would leave about 1/3 inch length. As you can see by the pictures below she is shaved. About 3 hours after dropping them off I received a call that Rosie was ready but that Bubba (3 lbs) was only partially cut because he would not stand still. Really? This is a 14 year old dog that has been groomed about 5 to 6 times a year with never an issue. On top of that when I picked them up Rosie's hair was basically shaved to the skin and the longer hair on her head was really jagged. She is a maltipoo and her hair always looked really smooth and even. The hair on her ears is supposed to be long and silky. As of today they are now layered!! I am wondering if maybe Angelina is quite new at this. This definitely wasn't an experience with a seasoned groomer. Beware!! read more

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I didn't know this until it happen, but I bought some live cat grass and catnip from the store to leave in my house for the cats to use. The packaging did say it can grow indoors and outdoors. Little did I know that flies were actually growing in the grass and they all hatched at once.. I think maybe petco should ensure that the plants they are selling come pest free.. especially since it's intended for the cats to eat :( read more

Felicia's been cutting the hair of my dog for 3 years and never had a problem with her service. She is very professional and accomodating to my dog. My dog loves her soooooo much. read more

This rating is based upon one of the personnel in the grooming department in the Santa Clara store (the one who either had a fishing accident or a bad piercing). My wife had made a grooming appointment at the store in Sunnyvale but I had went to the SC store since it is closer to our home. The person had an attitude like I was a dip$hit and she was being inconvenienced even though she told me that the two stores get mixed up all the time. I asked fer to call the Sunnvale store to verify the appointment ... Here's how it went: "Grooming ..... Do you have a 9:00 appointment for (name of dog)? ... OK " AND THEN SHE HUNG UP!! WTF!!!! Petco ..... you should train your employees to adopt some semblance of professionalism! This is Bizarre behavior! read more

Stopped by my neighborhood store yesterday while my son was in a class. Needed a trimming set, food, treats, etc. Then my dog did a 9-pound dog marked one of the corners on a shelf. The lady working there yelled to me down the isle (not really loud, but still ..... a dog friendly environment?) that my dog had marked. I apologized and was looking for the cleaning supplies but she cleaned up before I found them. I apologized again and thanked her for cleaning it up. As I was walking away she said "please keep an eye on him if he is going to be doing that at the store". I wanted to say I have always had good experiences with Petco, just not this store. read more

UNPROFESSIONAL They cancelled my appointment because I was going to be 15 minutes late - I was on time, just at the wrong Petco on El Camino - I was desperate because I have stitches in my thumb and couldn't wash they myself if I wanted - totally LAME - they said if I called 10 minutes earlier they could have helped me - AS IF ??? What would the difference be NEVER AGAIN read more

The only reason this place gets ANY stars is for the HSSV adoption center. DO NOT BUY FEEDER INSECTS here! They are mostly dead and not worth the price, ive also found dead beta fish. Dont waste your time go to andys pet shop. -from a Register Vet Tech with 6 exotic rescued pets read more

I don't know why this place has such a bad reviews, but I'm going to talk about my experiences: With customer service, they are always really helpful and try their best to find what you need. I don't always think they're always right about what they say, but they try. The prices can always be cheaper, sometimes, I shop online instead of here because it's a little pricey. Most likely you always find what you need, if you need it here immediately. I think this place, they keep it clean and the pets always look so cute and happy in their cages. Overall, I think this is a good place to shop. Good service. All the supply. Happy Pets. read more

Every time I walk over to get crickets there is never staff on the floor to help me. Today I said "uncle" and SPLURGED to buy their pre packaged crickets. $5.49 for what the package said was a 36 count. The two clerks on cash registers were flustered and unprofessional in their behavior. I'm all for giving people second chances but if your not willing to behave and represent the people you work for professionally then why are they there??? Could it be that they pay so low of wages this is who they can get to work there? Please have Petco employees leave the "street" 'tude on the street and at least ACT like they want to be there to help you? Then I get my crickets home only to find out I just paid $5.49 for FOUR crickets! I WiILL never go to ANY Petco again. This is THE last time they burn me $$. Petsmart here I come! read more

Clean, Newer store. Employee/Cashier was not the friendliest in the universe. I wanted to switch an unpriced item for a cheaper one and she rolled her eyes to the people behind me. I can't say I will go there again unless I really need to. read more

This isn't the greatest Petco. Kinda small and I've seen cat poo left unattended and even seen kittens fight.

I take my dog here for grooming. They are friendly, fast and do a good job. They have a full schedule most of the time, so call in advance!

I love petco. I never ever had a bad experience. Everything you need for a pet, for a friend who has a pet, or is a pet are all here! Everything from shampoos to great clothing lines and doggie diapers are available! The staff here are so nice and funny. And will help you, even if you come here just to use to the bathroom (with a smile). read more

Grooming. The main groomer left a few months ago, Lisa. Ever since she has been gone the service is so so and the prices have gone up. I've been grooming the dogs myself and don't have anywhere else to recommend but thought people should be aware that it just isn't as good as it was. Selection: There food selection is always varying which is not good when you are trying to keep your dogs digestive track correct. Just decided not to get main dog food there. Staff: The staff is super friendly and helpful. I can't say enough they have been great for years. read more

This place is great. The staff is so nice even when I call on the phone. I went in today to pick up some much needed supplies for my turtle and the lady at the fish area was so nice and amazingly helpful. I asked her her name and unfortunately it escapes me now but she helped me today and she was incredible. This stor is so cute and had a lot of good stuff. My experience here is always really good . read more

the smallest petco ive been to around the area, but convenient to go to when im in the area. clean and has all the stuff i need. i used to get rocco's shots here on sunday mornings as well. love how they have vip parking for petco customers in front. staff here is also very friendly. read more

Best place for holiday themed dog toys. I just adopted a german shepherd puppy and he absolutely love's squeaky toys. I am constantly shopping for a new one - and when i say constantly - I mean once or twice a week. This place has loads of holiday themed - St pattys day, V-day, Easter, 4th of July, and the list goes on. Three stars for toy selection. Prices aren't too bad for toys. Kinda pricy on other things. Overall clean and pet store. Got my pup's ears cleaned and nails trimmed here.. not so good. Rushed and sloppily done (uneven cut and not all dirt out of ears). I wouldn't come back for the services (minus two stars). Competitive prices though, that's a good thing. OOOH! and they offered my dog a treat from the "treat bar" awesome. Really cool, lot's of choices and I knew what my dog was eating. Unlike some stores that give them a treat from a jar. Extra star for that!!! read more

Super friendly staff ! always give a "Hello may I help you " I usually shot at this Petco for my Cat Litter and cat toys, etc. In the mail they once every couple of months they always send me a 20% off so that really comes in handy Love to see all the pet toys and costumes... soooo cute !! read more

I loved how the first thing I saw going into Petco was the Treat Bar! The choices were amazingly fun and I had to get a few different types for my pup to try out. The floors were not completely clean as there was evidence of previous accidents in a couple of spots. Everything was well-stocked and their employees were extremely friendly and provided excellent service. I didn't find a lot of things I normally find at Petsmart though, but one of the great things that they had were sheets chock full of dog info that you could take with you! What I did find really interesting was that while I was searching for a new chew toy, I could swear there was a little chirp noise. I finally tracked it down to this tiny bird sitting on the top of the display. I was about to notify an employee when I walked past the bird display and read a sign about how they sometimes have birds that fly out and not to worry! read more

Your typical PetCo with all of the pet items your pet loves. My pug has enjoyed their treats, toys, and pet food from this store. Keep on the lookout for coupons in the mail and sign up for their membership program to get a small discount on some items. read more

Clean and well stocked store - I only dealt with the fish department, so that's what I'm reviewing based on. The staff were helpful, and the fish for sale were healthy. The selection was as good as can be expected for a large chain store - i.e., missing specialty items, but otherwise complete. Prices did seem a tad higher than some of the other big chain stores around. read more