I just moved into the area and this is the closest PETCO near me. It was time to take my dog (Maxie) to the groomers and it was a great first time experience. I've been to other PETCO for grooming, but this has to be the best experience I've had. It took a little bit over an hour for my dog to be ready and the results were amazing! It was really nice and generous of them to gift Maxie a little gift bag of dog treats! I will be coming to this PETCO more often! read more

Love this Petco! This is not my usual petco but I had to make an emergency stop and find a probiotic that was out at a lot of other ones. I couldn't find it at first, asked for help and Corrine knew exactly where it was and gave perfect directions. Once I checked out, she was so nice, helpful and had a great spirit! Thanks for the great experience. read more

Petco - Pet Stores Near Me - Van Nuys, California

I love this location and the remodel is so great. It's a one stop shop for everything I need to pick up for my boyfriends dog! There's a vast selection of food and treats. I bring Scarlett in and buy her what she smells and gets excited over! They also make it convenient incase your dog has an accident in the store. read more

Took my dog for the second grooming experience. I received a call three hours after I had dropped off my dog that they were not able to cut it or do any other grooming beside the bath because she was moving too much. And they wanted me to pay for the bath. I can't believe they waited all the way to the end to let me know that they were not able to cut the hair. They need to let us know immediately if there's an issue even in the bath not 3 hours later. That just lets me know that they are just putting them away until they have time to get to them. Of course the dog is going to be impatient by then. My first experience was great and I was already skeptical of petco grooming services but decided to give them a chance. Never again. read more

Stephanie was super helpful and friendly at my check out. I told her I haven't gotten any "pal rewards" for 3 years and she looked into the problem for me. Customer service is A+. She even updated the account info and explained the mobile app as well to me. Thanks Stephanie! read more

I first came into Petco Van Nuys as a shift from our shampoo only groomer - on reco from a good friend with the same breed dog we have. Turns out they did a GORGEOUS, wash, trim and pamper on my Cavalier King Charles Spaniel, Ziggy Stardust. We're now regulars. All the groomers do a great job, though our favorites are Mark and Adam. Ziggy has a crush on Mark, so she gets very waggy when I say... "want to go to the spa??" THANKS guys for making a trip to the groomer such a blast! read more

I am never coming here again. I was in a rush this morning look like I just rolled out of bed but you should never make a customer feel like if they don't have money. I spend a lot of money at this place, never again. The customer service is horrible. What an embarrassment. I think the lady's name was ivanna or something like that. She really put my $5 bill in the air to check if it was real (as she was coughing, yuck!) , I've never seen that before. Then proceeded to say if I wanted to return it would be within 30 days... while staring at me up and down. I'm buying a couple tuna pouches for my cat why would I return it? Lol.. I walked out speechless. Never coming here again. Racist. read more

Their self wash closes at 5:45pm which is ridiculous because the store closes at 8pm and other petco self-washes closes at 7pm. I find this unacceptable and they should extend there hours. Before their self wash would close at 7pm. read more

Calllee ahead if time to ensure they had crickets and feeding minnows and they confirmed. Arrived 15 mins later and they only have five large crickets and no feeding minnows. The first lady I spoke with was on her phone talking about how she was going to give the person her employee discount and when I asked about the crickets she said to hold on. After a few minutes of her laughing with her friend on the phone I found someone else who informed me that they had nothing that I called ahead for. Management needs to figure out how to train employees to work efficiently so that customers can be satisfied when patronizing their store. I will be driving an extra 15 minutes to the other Petco or even Petsmart because this location is trash read more

I have an 84 lb Alaskan Malamute. One would not think Petco would be the place to take an Alaskan Malamute for grooming and I was a bit apprehensive. Not only was the entire grooming staff friendly and attentive but they did an amazing job grooming my furbaby! He looked like he was ready for the show ring after his spa treatment. His fur shampooed, conditioned and puffed and brushed, teeth were shinning, nails trimmer and buffed and a fancy fanny trim to boot. Thank you to the awesome Petco Groomers for making my furbaby beautiful and oh so fluffy! read more

Petco - Pet Stores Near Me - Van Nuys, California

Pet grooming services are not recommended for dogs that might be puppies or still in the process of getting socialized. The groomers are very young, probably love animals, however, they don't know basic dog etiquette when meeting a new dog. Took my six month old pup who is still getting used to the world, but very friendly and sweet. He loves people and other dogs but just needs a second to warm up to them. I explained my dog is slightly afraid of people when first getting to know them. Instead of trying to give him a treat or allowing him to warm up, they automatically went overhand to the dog to try and pet him (not even underhand) which scared him. I then suggested we take a quick walk together so he thinks we are a pack and ok. They agreed and he was ok but still a bit nervous. They conduct a test where they must be able to touch your dog's four paws and ears which he was a bit of afraid of but passed it after the walk. After doing so, right away they wanted to put the choker leash on his neck and pulled it (when he already had his harness on and did not even take that off). Before they did that, I said we should probably take his normal harness off. They ignored me and it automatically put him on the defensive with two leashes on him. However, he went with the scary lady who pulled his neck with the choker leash and went in the kennel. When it was time for grooming, he refused to come out and was barking and growling at them (due to lack of trust and fear). I would not suggest this place for a new puppy or a dog who is still getting socialized. They really don't understand the basics of dog psychology or basic etiquette for handling dogs that are puppies. read more

This is in regards to their grooming section and I must say the only reason why I can't give 5 stars is because they take so long to finish a bath or anything else but other than that my dog does come out pretty clean and doesn't shake as much as he does when I take him to the other place (my back up). So that's a plus. As far as their food selection and clothes for pets I can't complain. This is the type of situation where the review just depends on your experience. read more

Stopped by yesterday to return something and was greeted and helped by Cecilia. What a gem! She was so helpful and sweet to everyone that she came across! read more

This was my first and last time grooming at petco. First they quoted me 2-3 hours grooming time, then ended up being 5 hours. You would think since they took so long they would do a good job... but no... my little girl has extra long eyelashes and they end up trimming one side of her lashes off!! On top of that I found a fresh scar on her paw!!! My poor baby. Very disappointed at the groomers. When I went to pick her up they were making excuses saying it's not easy giving a cocker spaniel hair cut... such bull shit. I've tried two other groomers all around the same price and finish in 2-3 hours and didn't cut her eyelashes when they trim her face or hurt her palm!! Don't come here to groom!! read more

Petco - There was a fresh cut on the top of her palm! :( - Pet Stores Near Me - Van Nuys, California

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The grooming team at Petco on Sepulveda in Van Nuys is OUTSTANDING!!! I'd give them all 10 stars if I could. Big George, our giant Royal Standard Poodle, loves his weekly bath with Jessica. She takes excellent care of him. This is the best grooming team in town. Better than most mobile services I've used. read more

Horrible customer service ! I can only speak for one guy in particular , don't know his name but he was extremely rude and unprofessional, will never be coming back here and recommend management to train their employees better . read more

Half the groomers here are terrible and have an attitude. They don't pick up the phone and they don't think of letting you know when your groomer has cancelled so you won't know until you actually show up. Coming from someone else who works in customer service, the service here is terrible. read more

Outstanding customer service at your location. I just called the store and spoke to Emily to ask for her assistance with a man I sent in with an e-gift card. He needed help accessing it and assistance picking up a pre-paid order that was waiting there as well. She explained everything she did and went out of her way to help this man who is homeless feel welcome and comfortable. Appreciate the kindness. Also thank you to Jessica, store manager, for arranging to print his rabies certificates for the grooming salon so he can get his fur kids all spiffed up. Excellent customer service means everything to me! Thank you! read more

The employees here are not very personable or quick to be helpful. Customer service is very lacking on a consistent basis. I would venture to another store if I were you. read more

I now understand why people hate Petco. We visited this location on Sunday night. We arrived at 740, 20 minutes before closing times. We desperately needed a kennel for our 10 month old puppy who we brought along for his first shopping experience. We already knew what kennel we wanted, just needed to grab it, pay, and leave. We would have easily left before closing time with much time to spare, but it obviously didn't go that way, or they would be getting a few more stars here. When we found the kennels, we had to look for an attendant for 5 minutes, since all of them are too busy talking or they simply don't know what they sell. The first employees I encountered said she couldn't help us since her section is food, which by the way is the next isle over. The kennel expert arrived after 10 minutes of waiting, and when asked the difference between the two on display, her response was, "They're just a different brand." After pointing out that in fact trey were the same brand, but different kennels, I just had her bring down the two so I could compare them myself, since every question I asked the kennel expert was returned with a statement that had to be fabricated in the moment since "expert" she was not. After a few more minutes of non answered questions, I grabbed the one I wished to purchase and went quickly to the check out, since they closed in two minutes. Yes ladies and gentlemen, it took 18 minutes to find someone that was able to help me with a kennel since they're on top of the shelves and you aren't allowed to climb the ladders to reach them yourself. Now for the fun part: when I found the kennel online, it showed a price of 25 dollars, but when it was rung up, I was asked to spit out 50 bucks, twice their advertised price. I calmly informed the woman charging me that online on their website, the Petco website for the Petco store I was in showed a different price, she retaliated with, "Are you gonna buy this or not, because we are now closed!" Now I would usually just snap at this point, but why bother? I'm just here sharing my experience, and my reason for never returning here again. Me and the 10 week old puppy who was in my arms this entire time, instead of shopping here for everything he needs, will instead shop at the many other pet stores in Sherman Oaks, and Van Nuys. For something that should have taken 5 minutes, you lost a customer for the next decade since closing time is more important that retaining a new customer. Btw, I purchased the kennel from a great pet store down the street for more than what your website showed, along with a 6 foot puppy safety gate, food, toys, bed, and a few other pet supplies. In total I have already spent $300 in a matter of 4 days, which you got non of since you clearly showed you didn't want my business. read more

I'm an animal lover and have been a loyal "TOP DOG" pals card holder for over 20 years. I've noticed a change in their customer service in the last few years, but due to convenience, I've continued to shop there. My shopping day at PETCO are over! The manager at the Van Nuys location is extremely rude, unprofessional and lacks in all things customer service. Do yourself a favor and go to Kriser's or Centinela Pet Food! Petco sucks! read more

I've never had a bad experience at this location. The staff has always been knowledgeable and pretty friendly. There is always parking and is well stocked on dog food. Lines do get long in peak hours, best to go at night or early morning. I get all my dog and turtle stuff here. Note: Get the Petco Rewards Card, I've literally saved hundreds of dollars and sign up is free in stores. read more

It takes an extremely long time to get a fish, and then every fish my kids or I choose, seems to be an issue. I hate the fact that they tell you what to buy and what you can't. I understand there's a size according to the tank. read more

After coming in to this location trying to find the right food for my senior dog, I asked an employee on the floor which later turned out to be the current store manager named Marge. Before even finishing my question, she spoke over me with aggression and annoyance in her voice as if my question was pointless and i was bothering her. She was very rude and unhelpful which made me feel uncomfortable so I decided to ask another employee by the name of Corrine who was very unhelpful as well. Corrine was impatient and it was as if we were bothering her by asking for help. I needed up leaving with nothing due to the poor customer service. Such a disappointment that i was unable to be assisted even by a MANAGER on site. It comes to no surprise that the rest of the staff was unhelpful when this is the type of manger Petco has at this location. read more

The groomers here are just ugh. So apparently they got rid of muzzles in the grooming salon so if a dog needs to be muzzled they can't provide certain services as of last week. Last week I came in to get my dogs anal glands expressed. Apparently my dog does need to be muzzled but the groomers did not tell me this, did not express the glands, and didn't tell me that they did not perform the procedure. So only now when I get to petco today after having my dog express herself all over the apartment, does the grooming team tell me this. You guys NEED to keep your customers informed. Lazy. read more

Every time I come in here everyone looks lost. I called twice asking about dog training and no one could give me information. Finally went in and was told they do private and group trainings on Tuesday from 2-9pm, but they would only train my dog at 6pm. But then they said they had a trainer on Sundays.. but no one had ever met her? Annoyed. read more

The store was organized and the woman at the register was nice. I took my niece to pick out her first pet (a fish) but there were SO MANY DEAD FISH in the tanks!! It was absolutely horrible! Why are there so many fish dying in those tanks?? Why aren't they being taken out of the tanks??? Luckily my niece thought they were sleeping, she would be as traumatized as I am. read more

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Website advertises store closes at 8pm, but apparently the employees decide when they want the store to close? I was just refused service at 7pm with no explanation other 'than we are closed.' read more

So, the main reason I always come to petco is for rats for feeding my snake. Petsmart doesn't sell rats for feeding. I think that's ridiculous. Snakes have to eat food too, what do you think they eat in the wild? If they're so worried about animal rights, they should learn how to properly care for THEIR own first. I've seen countless stories of mistreated hamsters, birds, etc. at petsmart. I've even seen pictures. Petco always has everything I need. So, i give petco 4 stars for being smarter than petsmart. I would give them 5, but i'm not crazy about the atmosphere at petco. It's kind of dull, not that a pet store needs the best atmosphere. Also, sometimes it can be hard to flag down an employee. read more

Ok between Petco and PetSmart I like going to Petco more in LA areas cause there's more of them and they'll never give me problems. But this location is like Fry's. . . . rarely a person on the floor and usually crowded and you should know what you're looking for before going in. But the main reason I go here is to get my pups hair did. They have a great grooming group here, better than the rest. I like them because they do what we ask them, they give us the insight on what they think, but they take what we ask them with a nod and no problem with a smile. Usually prompt also, but I do find a lot of other people who can very well go to the Petco on Coldwater/Ventura go here, when they SHOULD be going there..... meh. It's not the biggest store, but I still think it's the best. By the way does anyone know where I can get a "potato bone" for my dog? Please enjoy this, and while you wait for your puppies hair do to be done, walk on down to the Bevmo, there's always something good there :D read more

Yah it's not a chi chi boutique store or groomer but they have a really good stock of food, treats, beds, toys, leashes, etc. When I don't wash my dog at home I take her to this Petco and they always do a great job on her and she is always happy going there and coming out. I showed up early to pick her up recently and I could see the groomer brushing my dog through the window and my dog was calm and smiling. :-) Groomer named Cat is very sweet. When my dog comes out of the groom she is shinier and fluffier than when I bathe her at home. :-) read more

Petco - Cali after her zoom groom at Petco. Groomer named Cat does a fantastic job. All the groomers are super nice. - Pet Stores Near Me - Van Nuys, California

I noticed that I had fleas all over my pants when I got back into my car. Really gross. They need to spray.

It's just okay. It's in a sketchy part of town, the store is quite older in appearance, and Petco in general is a bad place to shop if you are looking for good deals. PetSmart generally has better prices and better customer service. The only reason I go here is for their Dog Tags. The "Tag Works" Machine is convenient and does a good job at what its supposed to do, engrave dog tags. Tags range from $8-24 or so, depending on the style you need. read more

My fiance just got me a Labrador puppy last week for our anniversary so we went in to grab his essentials a few days ago on Tuesday the 30th I have my receipt. We named him Rascal like Rascal Flatts! When we walked in we immediately felt uncomfortable and tense these workers on the floor are too preoccupied with doing their shipment or whatever they can't even acknowledge their customers I thought it was so rude but then I see how the (I assume) MANAGER was yelling and barking orders in front of customers so disrespectful and a teensy bit scary! My fiance wanted to leave but we didn't want to make another trip and drive Rascal from place to place he already had a hard time in the one drive. This manager she had short black hair and had an accent she must have been having a bad day because she said on the phone to a customer and I quote "try speaking english" I was completely offended. In this day and age especially with how the pandemic has affected low income and minority homes the most, how dare you speak to someone like that. Then proceeded to yell on the intercom "can I get a spanish speaker" another customer and I locked eyes in disgust because there was no discretion what so ever. I didn't get her name but I could see why there was no one available to help on the floor. I honestly just felt bad for them leaving I told my cashier she was doing a great job she was a nice girl with glasses. It's like she was used to being treated that way by her and just blocked it out. I deserved a much better experience and so do other customers. Definitely NOT coming back to this location with how they drive customers away. No one answered my questions or even stopped to ask if o needed anything. If you don't care about Customer Service then this Petco is the place to go. read more

The man who is the manager treated us horribly. I spent close to $100 here, and he tried to charge me $1.50 for a free treat and was incredibly rude about it. Definitely on a power trip, and make my experience unnecessary off-putting. Go to PetSmart down the street instead. read more

Manager and cashier were very friendly!!! They assisted me quickly and handled everything smoothly! Love this petco!!!

For a pet store, they sure don't seem to like pets. Went in with Fudge C to find him a specific collar and the cashier had the "it's all there" attitude and didn't bother calling someone on the floor to help us or walk away from her post even though there was one other cashier staffed and no customers waiting in line. I'm not one of those who expects every person to go ga-ga over my dog but if the cashier woman doesn't even take a glance and/or smile at Fudge C who is looking all cute trying to get her attention, then we have a problem. And oh, did I mention the other patrons, dog owners included, seemed all snobby too? What an odd Petco. The location makes it convenient but I would rather go somewhere else for my pet needs. read more

Took my doggies Baby and Rocky to get a much needed grooming the other day & I'm very much pleased with the results! I love how they gave me the option for the ideal length on both dogs' hair instead of just shaving them all clean like they do at other places. They also did a very good job keeping them soft and smelling nice. And the girl who helped us out, I believe her name was Andrea, was extremely helpful and friendly with my dogs! Will definitely be coming back here for their next grooming :-) read more

Not one of the better petcos. The people who work here are not happy to be there. They are not helpful and are disorganized. I saw the manager being very unprofessional to a customer a while ago and it left a bad taste. The only reason I come here is for the dog trainer, Julie. She's an older, more mature woman who can get the dogs to cooperate. She's easy going, very kind and understand and is able to accommodate my schedule. I'm usually there with my young kids for puppy classes and she treats my kids with respect and teaches them to train our pup. read more

I like this petco better than the one in Studio City only because has slightly more items, but I noticed that the studio city location is expanding so you'll soon have to disregard that. Grooming: I've only gone here for nail trimming. No appointment needed for this, so you can just walk-in. $15, pretty good price for what you get. I went into their room and these two guys were there grooming dogs. One of them was on the phone talking to a costumer and the other was just looking out the window now even paying attention to what he was doing. These guys looked miserable! It was really discouraging to watch because, well, I was thinking of getting my dogs haircut here but after watching them. NO WAY! They could care less about the dogs. The girl who trimmed my dogs nails was a sweetheart. I watched her as she cut his nails and she was trying to calm him down and make him Feel comfortable. Cleanliness: Every corner in the store there is dog pee. My pup stops at almost every single corner to sniff, and you can also clearly see it. There's pee on the toys if they're at the bottom. I understand it's a dog store but not keeping the facility clean is disgusting. Staff: The cashier was an angel but some employees were absolutely NO help when it came to picking a good food brand. My pup isn't eat as much as I want him to and he has a very sensitive stomach so I asked a girl working there what she suggested....She didn't really give me much insight. AT ALL. I felt like I had more to say about the different food brand types that she said. I know they don't go to school for it but if you're going to work at a dog store, I think you should gain more knowledge about the animals & food. This last visit wasn't the best visit. Once Studio City location is finished with construction, I'm pretty sure I'll be going to that one instead. read more