Worst customer service ever. Any employee you talk to here makes it seem like they're doing you a big favor by helping you. They seem very bothered to help you out in any way. Specially this guy named Eric he's a real piece of work no customer service skills at all. This is why I never go here anyway but I went with a friend for his dog and was reminded why I don't shop there. read more

This place is busy and short-staffed but the employees are very helpful and nice. One thing I don't like is their prices. VERY high and they do not match their own website prices. If you are not in a hurry, save yourself some time, money and energy and order from their site. read more

I ordered a dog travel bag on line, when I opened the bag it had a horrible smell that gave me an instant migraine, I almost got sick. The label on this new dog travel bag read "This contains chemicals that cause cancer and other health issues" after immediately RETURNING this item - I received an email from PET CO asking me to review! I said the above statement and days later I received this email (see attached photo) You decided if you want their products to kill you and your pet, Best wishes! read more

Petco - From pet co, they don't want others to know that their products can kill you - Pet Stores Near Me - Van Nuys, California

This review is for the grooming department only. My lab/pitt mix needed a bath in a big way. I called in the morning on a Sunday and was greeted very nicely by a woman there. She said she could fit my dog in for a bath later that day. I had to provide proof of her rabies vaccinations (which I don't have laying around the house). The groomer explained the easiest way to get them confirmation that she was up to date on shots and, after a few calls and about 20 minutes, they told me to bring Jada in for her bath. David was the person who I spoke with on the phone and also who groomed Jada. He was incredibly helpful and polite. I've read past reviews and I think it's safe to say that Petco has upped their game since those reviews were made. I received nothing short of wonderful customer service to everyone I encountered at this location. The price was great as well ($33 for everything) ... and I was that jerk that didn't think to get cash for a tip before picking my dog up. I promised myself I'll tip twice as much for her next bath so that I could live with my mistake. I will absolutely be back to Petsmart whenever Jada needs a bath. If you're bringing your pup in, ask for David (although I'm sure the other groomers are just as great). read more

My review is not based on the store solely but on an individual. Eddy has been a HUGE help today with information. He also checked in with me and gave me updates which I really appreciate. He is a reason I would return to this location. Thank you for going beyond for your customers! read more

I usually go to the Encino branch which has the best service. I was out of dog food, since the repeat delivery didn't arrive yet and I was in the area. A sales person informed me that they don't carry anymore the brand I need. She was so careless, no intention to help at all. Everyone knows if you feed your dog a different food it will upset their stomach and they most probably will have loose stool all over the house. I had to drag out of her which brand should I take that will be close to my brand; even though she was informed that I am completely out of food. I wasn't happy with her respond, so I asked another sales person on the floor. She was a bit nicer and offered to ask her manager, that has more information. Well, very surprising she took me to the first girl who helped me. Wow, and she was the manager. A manager of a store with such an attitude and not energy to help out really. Absolutely felt, unwanted, no desire to help out. I will never put my feet in that location. Encino location actually cares about out pet, as their own. Every single employee is educated and so caring. read more

Petco's grooming salon is FANTASTIC! Their service is excellent. Jose who greeted us, checked my furbababies in was very knowledgable and caring. He examined and suggested the services that Oreo and Lulu would need during their visit. I will definitely be comming back. Thank you Jose for your great service, Oreo and Lulu look wonderful! read more

Amazing experience from the moment I dropped off my triplets to the moment I picked them up!!!! The triplets were absolutely gorgeous after their spa treatment. The groomers were extremely friendly and talented. We will definitely be coming back. Thanks!!! read more

I took my dog to petco, instead of cutting the hair , he shaves him totally and he looked totally different in a bad way , never take your dog for grooming over there. I will never take him there again. on top of that he said next time he will charge extra because my dog is active, which dog will sit without moving? read more

Avoid this location if you can. I came in to return my dogs food for the first time ever. I recently had to change his food and specifically told him he might not like it, the associate confirmed that I could return it at ay time with my receipt within the allotted time frame on the receipt. Mind you, I bought this bag about two/three weeks ago. This location denied my return claiming that there needed to be a minimum of 2lbs left to return, there was 1.1lbs left because my pup at some and part way through I found most of it left in his bowl that he'd refused to eat, so I threw the food leftover in the trash. The rude associate called her manager and told me to go to another stand after I offered to move so she could take the next customer while I waited. While I waited, I checked the receipt to verify if this was stated anywhere, it was not. When the manager came out I explained the situation again, and regardless of what the receipt in the return policy section, she continued to implement her own policy. I've worked Disney retail for far too long to know how petty this kind of situation is, and the moment you see it's not stated on the receipt, just do your job and follow the receipt policy. The manager then said she would return for a prorated price only accounting for the amount that was left in the bag! ANOTHER policy she implemented on her own outside of the receipt! I said no. She then said she would only return it for store credit! I HAD MY RECEIPT! I ended up calling customer service who in turn had to call their location and tell them to honor my return. THIS WAS SUCH A WASTE! I really cannot believe how ridiculous this who situation panned out. She could have saved us both the headache and just returned the $25 bag of Acana food that my dog thought was shit food anyway. Funny thing is, I visited my home store in Granada Hills to return it yesterday, but decided to come to this location because they have fresh food available and GH does not. There was no gripe from that location. Anywho, I only posted this to make others away and avoid the incredibly rude people at this location. read more

Not so sure why this place has such a poor rating as I've been taking my dog here for grooming almost 10 years now and still satisfied. Everyone that works in the grooming department is very nice and loving towards all the animals. That's particularly good for a picky fellow like my Chihuahua who has a huge Napoleon Complex. Even for a feisty dog like him, he even enjoys coming to this Petco for his grooming needs. I can tell he's very well cared for and that the people working there understand and know how to work with his personality. They offer pretty much any grooming need you can think of and at reasonable prices as well. The store itself is also nice and well managed. They've updated it over the years and it's easy to find, park, and get what you need in the store. The only reason I knocked 1 star off is that I would not recommend Petco for puppy/kitty shots as the people who administer the shots I believe are a 3rd party that may not really care or be gentle with the dog and may not insert the shot in the right place so that it doesn't hurt them. Other than that I really enjoy coming here and so does my little man King Pitty. read more

Nice people, *very* specific stock -- if you're looking for something specific, you'll be out of luck. They have only what they have. I have both cats and dogs, but I came here today for cat things. Not a good place to go. For instance, they have 17 or so aisles full of things for dogs - food, sweaters, toys, collars... but have 3 or 4 smaller aisles for cat stuff, including food and litter. I went in for a cat collar, and they had six. Not six styles or six shelves or six colors... just six collars. Should be renamed as 'Dogco'. read more

I have been to many other Petco locations and this one is smaller than the others. The layout just seems cramped. They have lots of parking as they share a huge lot with other businesses. There always seems to be stuff in the aisles. There are some employees that just seem to whine and complain and don't do much. There was one time when a customer had a dog with her that did its business in the middle of one of the aisles. The customer didn't pick it up (or didn't even notice) and I heard one of the employees complaining about it and said they weren't going to pick it up. Sure, it is much better to just leave it there, right? This place is the closest to my house and they carry a specific kind of cat food I need. Their selection isn't that great and the lines can get long. It isn't great but believe it or not I have seen worse. read more

I have lived in the area 20 years. I have had so many bad experiences at this Petco. From the grooming people being immature and rude to lately a girl named Adrianna was so unbelievably rude. Firstly, she rang me up wrong and argued with the price. When I took her back to the dog food to show her, she made up some reason why the price was not for me. I used my 3 bucks I had earned in points, thinking that would be off the sale price. Makes sense. But they used my 3 bucks and said that was the sale price, ignoring the price on the food in the isle. Anyway, once in the back of the store, I had my dog and hands full and was standing there and barely touched into her as I showed her the food and she loudly said 'Don't touch me!'. I could not believe it. She should not have a job there and especially around pets. I never touched her. You know the type. C&C on Van Nuys Blvd and Burbank is the best place to buy your food and those workers are nice and really care about you and your pet. read more

Friendly Staff!!! I love this store, and so does my dog!! I took my new puppy boxer in to find out what would be best for his diet and sure enough the employee in there walked me to exactly what was best for my dog. I was impressed with the way my puppy was greeted and treated!!! read more

My wife and I recently adopted a dog and this was our first stop after getting her. I have to say the staff here was extremely helpful. I can't recall receiving better service in a long time. We recently returned a second time and had stellar service from a different group of staff members. I saw the poor reviews before coming and am completed surprised. read more

Time to get a home pet!! In the past, I had a cat, rabbit, and a lot of parakeets, but now I wanted to try a small animal. I had set for an hamster or a guinea pig, but I got myself Three [Blind & Female] Mice. I came in at opening time at 9am and the employees are hard at work. So many working on the fish and reptiles and many others just stacking supplies. I guess this is a very dedicated store. I signed up for a Petco Pals Card since its like a grocery card. I am fascinated with the reptile section. It took me awhile to find the gecko and some weird dragon. They camouflage themselves pretty well. One frog scared the hell out of me. Well, on to the small animal section. The small animal sections (rats, birds, mouse, guinea pigs, and etc.) seems to not have a lot of animals, but for a reason. Some were hiding...lol. I did notice the Cockatiel following me and imitating my movements. I wish I could buy it, but the cockatiel costs around $300. Yikes, the bird is so adorable!! After looking, I decided to get mice. Three female mice. At the time, I was wondering why they were all females, but now I know...THE CRAZY BREEDING!! Before I choose my mice, I need to get my basic equipment. I purchased a Two-Level Hamster/Mice Cage for $28.34 (without Petco PALS Card- $31.49), East Comfort Sifted Softwood Bedding for $5.99 (without card for $6.99), and VitaPrima Formula Food for $6.29 (without card for $6.99). Now the price for 1 mouse is $2.99. Since I bought 3 Mice for $8.97. My total was $54.42. Yeah, it may sound expensive, but its my first pet investment if there is really any income..lol I had fun and still excited to see my pet mice. I have named one of the mice, Rachel. Now, I need to search for the other two other names. In the future, a dog is certainly guaranteed. Problem is, will the next apartment let me have it? Have Fun here and Keep Yelping!! read more

They just remodeled and it looks so nice. Employees are nowhere to be found however! There's only one at the cashier and Idk where all the other ones are. Lol. Most of their cages of animals are empty, there's only birds, fish, and mice. read more

My dog enjoys going to this Petco more than I do. Some of the staff are awesome, while some are just... Not happy. I go out of convenience to this location though its not my top pick by far for pet stores in the valley. Good hours and a nice selection of items! read more

Overpriced on all items. Most petco specific items don't last. The customer service is what kills it. I waited 15 minutes for someone to help me. Even though I heard the announcement over the speaker that someone needed help at least 4 times, no one came. But I did see two employees fake organizing the same spot over and over. The most annoying are the in store reps. Instead of helping you find what you need they just show you their product even if it's not what you're looking for. Yet another minus is that they only carry the super generic versions of pet food. If your dog has allergies or you want a speciality brand with only specific ingredients, they most likely won't have that brand here. Try Centinela Feed & Pet Supplies or C & C pet food for speciality or high end dog food. And try tj maxx on ventura blvd for dog toys and accessories. read more

Today my daughter and I brought in two of our small dogs to get harnesses. We adopted a small chihuahua / shiba inu mix. He is still a puppy and very active. Adam was the person who came out and helped us with the harnesses. He was very helpful and knowledgable about them as he has chihuahuas of his own. Petco has very helpful employees. Go to this store... Thanks Adam. Karin read more

Since the remodel this petco has improved tremendously. The staff here is friendly and always engaging with customers. It's clean and always appropriately staffed so I don't feel like I'm waiting in line for hours. My review today though is for the excellent customer service we got from Daniela. She was so helpful and warm in helping us chose new food for both our dogs and our senior cat. She was beyond patient with us. Great job with this hire Petco, she is a wonderful addition to your team!!! read more

Of all the Petco I've been in this has to be one of the best ones. Awesome location with good parking and the Petco itself is spacious. The pet grooming department is amazing. They take good care of the pets. Check them out! read more

These people DO NOT CARE ABOUT ANIMALS. IT IS JUST A PAYCHECK FOR THEM -- at least with the manager GABBY. I arrived at Petco to pick up my curbside pick-up just before closure and their doors were locked. Tapped on the window until someone finally opened it. I explained to him I tried to make it there from Long Beach before they closed and that I really needed the food because my dog had nothing to eat tonight. ONE CAN OF FOOD. I showed him the receipt/order number and photo of the food. He explained it to his manager, GABBY, and she straight up said "NO" -- while I can see the shelf with my dog's food. She couldn't even grab it while it's right there and I had proof of payment. Gabby is a DISGUSTING AND EVIL human being that should NOT work around animals or in the service of them. I'm never coming here again after knowing a place dedicated to our community's pets is managed by someone who doesn't care about them. read more

I been coming here for almost two years since I had my dog. The groomer Jessica is the BEST with my Toby. He gets so happy to go there. I do pay attention to his behavior if he maybe dislike going. She does a good job telling me about what she did and tells me what to do to help with his coat shedding. Calls me on time for pick up. read more

We called to confirm that dog washes are open, and a lady told us they were open. We drove over and they said it WAS NOT Open. Absolute waste of my time read more

Great customer service! Love this place! They are friendly and answered my questions about dog food very thoroughly

This location is pretty nice since the remodel. I particularly like the do it yourself dog wash station, my only issue is I wish the air blowers blew warm air, I understand it can't be hot, but it takes forever to dry the pup with cool air, and when people are waiting, I end up leaving with a still partially wet dog, because I feel rushed. Everyone I've encounter who works there has been friendly and helpful. read more

I haven't been back since I realized the grocery store across the street from me sells the cat food I normally buy at a much cheaper price. I don't mind if the sizes are different, I'm just glad I don't have to pay $20+ for cat food. I love that they have pet shelters come out every weekend to show off the cats they have up for adoption. But, they really need to hire more associates. Every time I have been there, there have only been two registers open and I have really had to hunt for sales associates if I had a question about their products. They could really use more help. read more

We walked in about 8:50pm, waited patiently in line to return a harness that did not fit. Only 1 register open which was understandable since it was near closing time. Once the return was done I was told that I had 2 minutes as they close at 9:00p. I grabbed a couple of cans of dog food just for the night since I was completely out only to get to the register at 9:03p and have them tell me that they closed out all registers because they did not know we were in the store?? Ridiculous. read more

Creole in the grooming department would hands down be the best groomer I have ever been too at any Petco. I took my one Pomeranian & mixed Pomeranian for a full cut, wash, nail clipping, etc. and she truly listened to what the customer had to say. I did not want them coming out shaved or with an awkward haircut, like it has been the few times I've decided on taking them there. Even though I specifically given them direction on how I want my dogs to look. I requested a light trim 1/8" or 1/4" to maintain a teddy bear "look" and she succeeded. They came out just the way I wanted them to look. On top of that, she was a very friendly, customer oriented lady who truly listens to what you have to say about your pets needs. I highly recommend! read more

We take with my girlfriend a lot of stuff for chinchilla. Manager Jay (tattoo guy) did not sell me a chinchilla, this so disrespectfull.This store no have big home for chinchilla, this not my fail I wanted to take little ones to at least translate the animal. He wanted that I buy now big home cuz this stressfull for animal I said I made order I wanna buy big home for chinchilla. just I need wait 2 days. I wanted the animal to live my living room for 2 days, I could have made him a secluded place. Jay behaved like a robot, no logical, just a robot. I swear store will lose sales while you work this person like Jay. Go back home Jay and take your brain. read more

I have been going to this location for almost 3 years. Their groomers are the best. I have a little Yorkshire terrier poodle mix and they make her look like a star. I have had different groomers and been so impressed each time. They are also just very kind and informative. I can't say enough about them. Also, I never write reviews but I felt like I had too because I think about it every time I leave there. read more

I have been to this location only twice so far but I have already decided to make this Petco my go-to for dog needs. All members of the staff are incredibly knowledgeable on any of the areas. Most of them have their own pets making their assistance really important as we prepare ourselves and our home for our new family member. read more

They refused to take care about my cat which has nodes because he might be aggressive. Of course if I bring my pet to professionals, it's because I can't do it myself as he suffers from his nodes. They told me it's about 100$ if they take him but no guarantee to do the job. They also refuse I stay with him for help or that I give him a tablet to be relaxed. Really they are useless for cat owners who need professionals ! read more

I don't usually write reviews, but the experience I had at this store prompted me to do so. Yesterday I went to Petco to return a vacu-sealed unopened bag of $60 dog food (unfortunately before we opened the bag we found out our pup is allergic to one of the ingredients in the food!). We tried to return the bag last week, but because my wife didn't have my credit card, the return could not be done. We returned to the store with the card to return the bag yesterday. Unfortunately they told us we could not return the food for our money back because we were 3 days late. Petco has a 30 day return policy to get your money back. The cashier said because we were so close to the cutoff that she would ask the manager for permission to override the policy. My negative rating is NOT DUE TO THE POLICY. I understand store policies. My negative review rests solely on the Manager's (FELICIA'S) shoulders. Even though she was standing next to us, she refused to talk to us, and told the cashier she would only give us store credit, not our money back. I very nicely asked if they could make an exception because Petco doesn't currently carry the type of food I needed and I could use my $60 elsewhere and because we only 3 days late. Rather than nicely telling us it could not be done, which I would have understood, FELICIA, the MANAGER, walked away from us, ignoring us. Apparently organizing dog treats on the Biscuit Bar was more important in Felicia's eyes than customers. The cashier was baffled at her manager's actions and apologized on her behalf. The blatant disregard for customer satisfaction, or customer appreciation is why I will no longer go to the store. As suggested by the cashier, my wife and I headed to a different Petco to attempt to get our money back. En route to the different store I called Petco to file a complaint against Felicia. Again, NOT FOR THE POLICY, but for the way she treated a customer of her store. Petco Customer Service found her actions so vile that they immediately called the store, with me on hold, to see if they could appeal to Felicia to just give us our money back. She refused. Petco said they would speak with her boss in an attempt to get our money back, but I told them that wouldn't be necessary. I wanted to file a complaint about FELICIA, not about my disappointment of not getting my money back. We ended up going to the Petco on Ventura & White Oak. They happily gave us our money back. We apologized that we were several days late on the return, and would not let that happen again. It was an effortless transaction. Take a note, Felicia. read more

stupid, stupid, very, very stupid hamster!!! the stupid, did I mention stupid? thing ate through plastic cage and started running around. in my area small dogs are not safe from the coyotes! found the stupid thing! she is now in a glass cage, did you hear that? glass aquarium with a hamster house on top!!! people here were cool enough to figure it out and suggest the idea. granted it took me some tome to convince one of them that my stupid, stupid hamster, in fact did eat through the thick, uneatable plastic! honestly my desire to succeed does not pertain to the stupid, stupid hamster!!! read more

OK...second review on this place...I don't like it here! It is the closest place to where I live to get dog supplies...they don't carry the brands that I am use to and that my dog enjoys...PetSmart does!!! This time I couldn't get anyone to help me...suddenly this lady shows up and I ask her a question and she replies, "I just started here how would I know." WTF??? So, I went up to the counter and spoke to the cashier and she was NO HELP at all. What a huge change from a couple of months ago...So, I went down to BevMo and bought some Stoli to ease the pain away. read more

Petco is the worst place you can buy food for your dog from. Its like the taco bell of dog food. Do NOT take your dog here for training. One of the trainers, Darryl, teaches classes and helps people with any problems they are having with their dogs. At first glance he seems to know what he's talking about but he's just blowing smoke. His dogs aren't potty trained, but he lies and tells everyone that he taught them in 3 days. One of his dogs attacks other dogs, and the other one doesn't listen and gets beaten by him for it. It's ridiculous how many people eat his stuff up. Worst trainer ever. Do not waste your money!! Do your research before choosing a trainer or daycare. read more

I particularly like this pet store because of the helpful employees. I have a couple of cats that are a complete disaster and enjoy chewing through every electrical chord we have. When I asked an employee at Petco if they had a solution, they gave me a couple of ideas, all of which were very helpful. When you adopt a new pet, they give you a coupon book full of discounts for the basics: collars, food, and miscellaneous supplies. There's only been one time that they were out of my type of cat food, but they were able to tell me when they were getting a new shipment in. They have great deals and send you coupons in the mail if you sign up for their PALS card. Also, when you buy 10 bags of pet food, they mail you coupon for one free. It's a great deal if you ask me, especially if you go through a lot of pet food like me. They have a great selection of all things pets, and are reasonably priced. read more