We got an amazing deal from the team of professionals at Peter Pan BMW, Cameron Khalil and Tom were like a fine tune basketball team and each one scored over 100 points with us. We were first dealing with Khalil, but he was out for a couple days and he handed off to Cameron, who dunk the sale and then shot it over to their finance manager, which went above and beyond Tom is a great guy to work with, and he finds ways to save you money, specially in the warranty departmentI give them a two thumbs up on both hands read more

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Called up to arrange a test drive in a new M3 Competition. Told very abruptly that they don't allow test drives in M series cars.... I have 3 GT series Porsches and various Aston Martin etc bought locally and never had a problem getting a test drive immediately in something that cost 3-5 x an M3...yikes NO SALE read more

just spoke with someone at sales and who spoke as if they were high and i was ordering a pizza from them. not what i want to hear when trying to buy a car. read more

Honestly this was easy AF. I drove in with my old 330i and rolled out with an awesome deal on a new one. HUGE shoutout to Javed who made the whole process hella easy. Stoked on my new 330i and on Peter Pan BMW. Super super easy. read more

This is my second time buying a car from Eugene Masaltin and once again, it was an excellent experience. From the very beginning, Eugene made the process smooth, stress-free, and enjoyable. Eugene is professional, knowledgeable, and patient, always taking the time to answer my questions and make sure I felt comfortable with my decision. What I appreciate most is that he truly listens to what I need and helps me find the right fit without any pressure. That's why I came back the second time--and I wouldn't hesitate to recommend Eugene Masaltin to anyone looking to buy a car. Thank you again for making the car-buying process such a positive one read more

Great experience with Peter Pan BMW. I purchased both of my BMWs through EUGENE MASALITIN. Very responsive and he got me the best deal possible. read more

I purchased a brand new X5 two years ago from Peter Pan, which was a smooth experience. Recently I'm thinking purchasing another performance coupe, so submitted my inquiry online for i4 M50 and M4. This time I was really disappointed by the sales person Raj Poojary. He directly told me that M4 was not for test drive unless I decide to purchase the car. This is ridiculous! How I'm supposed make a decision without any test drive! Very disappointed in how they treat returning customers and I'll never come back to this place again. read more

Working with Eugene Masalitin and Peter Pan was seamless. We approached Eugene to lease an iX and he was so responsive and willing to help! We came in and the process was easy as can be. The financial department had our paperwork and walked us through the process with zero glitches. We will be coming back when its to lease again and will refer our friends/family with ZERO hesitation. read more

Test drove our first BMW and had a pleasant experience. We had to stand around for a bit when we first arrived before anyone came up to us to see if we needed help but from there, it was pretty smooth. Our associate took down our license and insurance details, got the keys for the model we wanted to drive, showed us the ropes on how to work the car, and then we were on our way. The ride was smooth but I could tell that BMW is trying to figure out what demographic they want to target - the car was a combo of new tech and analog components, like they were split between catering to the traditional aspects of making a car that actually drives like a car (unlike some more futuristic models out on the market today) versus wanting to keep up with the competition of being more high tech and digital. Our associate luckily was not a pushy care sales guy, which I hate. He understood we were still in the exploratory phase and not committed to anything and didn't give us any pressure to make a sale. He also gave us some helpful information on the different pricing options between a purchase and a lease so we could have different options to consider. If you're in the market for a BMW, I would recommend Peter Pan BMW. read more

Eugene is not just a salesman at Peter Pan BMW -- he is a truly knowledgeable adviser. He pays close attention to his customers' needs and isn't afraid to share honest opinions about the best way to meet them. There are no games with pricing; he is straightforward and clear about your options. On a personal note, I also enjoy talking with him about new models and how they compare to each other. Eugene is friendly, personable, and always punctual. With his help, my personal record for buying a new car was just 1.5 hours! I've purchased 10 BMWs with Eugene so far, and I don't plan on changing that. As long as I'm driving BMW, I'll be working with Eugene. read more

Eugene Masalitin is awesome! He's knowledgeable, prompt and a pleasure to work with on getting a new car lease.

Kees Stokman was amazing! He helped up purchase a car & was able to make the whole process smooth!

I have been leasing BMW cars from Eugene Masalitin for the past decade. The service is always excellent and hassle free.Eugene takes care of everything. read more

Since 2014, Mr. EUGENE MASALITIN at Peter Pan BMW has been my go-to person for leasing cars. This November, Eugene's helped me get my 5th car in almost 12 years. The experience has always been extremely smooth and hassle-free. He really takes good care of you. No issues, whatsoever. I am very satisfied with the services Peter Pan BMW, in general, and Mr. EUGENE MASALITIN, in particular, provide to their customers. read more

I had a very good experience purchasing my BMW from Peter Pan. Victor Hung was very nice and easy to work with. He helped me through a few obstacles that I had. Chris also was really helpful as he demonstrated how the infotainment system all worked. Its really simple after a little practice. Within a couple of days most things were second nature. If your in the market for a nice EV, I highly recommend checking out the I4. This is my 3rd EV and I like the BMW more than the other 2 brands. read more

I've been working with Eugene Masalitin for over 15 years now--leasing and buying BMWs for both myself and my wife--and I can confidently say he's one of the best in the business. Eugene goes above and beyond every single time. We tend to be pretty particular about the cars we order, and he's always incredibly patient, detail-oriented, and genuinely committed to helping us find the perfect fit. He never rushes the process. In fact, he often spends hours with us--presenting options, creating multiple quotes so we can compare configurations, and making sure we fully understand every detail. What really sets Eugene apart is that he proactively looks for ways to save us money. He often finds better rates or suggests less expensive alternatives (even when we're not asking for it!). He always applies every possible discount and makes sure we get all the free extras that might be available. It never feels like a typical sales interaction--it feels like working with a trusted advisor who has your back. If you're looking for a personal, stress-free, and genuinely enjoyable car-buying experience, I can't recommend Eugene enough. He's professional, honest, knowledgeable, and genuinely cares about his customers. That's rare these days--and it's why we'll keep coming back. read more

We literally bumped into Nader Sadegh at the front door of Peter Pan BrMW, and it turned out to be the best thing that could've happened! Nader wad friendlyj, professional, and incredibly knowledgeable. He made the entire process smooth and stress-free, taking time to understand our needs and explain everything clearly. We couldn't be happier with our new BMW and highly recommend Nader to anyone looking for exceptional service! read more

Bought a new i4 here from Nader. He was very upfront with the pricing, patient with the test drives and not pushy. The dealership is a nice and inviting place I highly recommend Peter Pan BMW! read more

I've been working with service advisor kenny Lew at the Burlingame location of Peter Pan BMW for about 15 years during which I've owned several different pre-owned BMWs all of which I hhave had extended warranties on. Kenny is an excellent service advisor. Kenny is Kind, considerate, well prepared repared, and professional. He makes drop off and pickups very quick, easy, and pleasant for me. He's very considerate towards me & asks me how my family & I are doing which I appreciate. He's a very personable guy. I look forward to continuing working with Kenny and I would suggest you request Kenny if you visit Peter Pan bmw for service. read more

A+++ I had amazing experience with Peterpan BMW! They do discount upfront so you don't have to fight for the deal. Ali was my sale rep and he was very informative and respectful! There team was amazing! No pressure and fast buying process. I never really liked dealer until now. It just took too long time and too much pressure. If you want fast, honest and deal with amazing team, go to Peterpan BMW. You won't be disappointed. Thank you Peterpan BMW! read more

Stopped by the sales department to purchase a new BMW. The floor manager didn't do anything wrong, but I just felt he lived in the past. He kept telling me this car was the only one that is available around and refused to provide some reasonable discount. Come on, there is a thing called the Internet. I found two exactly the same configuration cars within 1 hr drive area. I made them few calls and stopped by one of them, then I got my ideal deal. To sum up, I prefer to work with more straightforward sales, because I value my time. But if you are in the sales game. Go for it. read more

I had a disappointing experience with Yev over the phone. From the moment we started talking, he came across as rude and dismissive. He asked why I was calling and I politely explained that I had questions about terminating a lease, his response was "ok.. what?" I asked what the process was and he said "then pay it" sarcastically. Instead of providing helpful information, he seemed annoyed by my inquiries. I had more questions but he hung up on me. I called back and unfortunately he picked up so I asked to speak to another manager. He wouldn't allow it and said "it's 7pm, he won't talk to you." His tone was curt, he kept interrupting me, and even made comments about me wasting money for terminating a lease prematurely which was obviously none of his business. This kind of customer service is unacceptable especially from a managerial position. We are long-time and regular customers (having purchased at least 3 cars this year) and this experience left such a bad taste. Overall, a very frustrating and unprofessional experience. read more

The whole atmosphere is unwelcoming, the sales people don't know what their talking about. And the GM is very rude and full of himself. If I were corporate I would let go of the whole team and hire competent workers, I'm sure they'll find better workers to uphold the bmw name. read more

Thank you to Yev and Johnny Chan the manager. Excellent service and I got an excellent deal. No haggling needed had the best price in 10 min! They had the easiest process for me to go through. Will be getting my second BMW from them as well!! read more

Peter Pan BMW - Car Dealers Near Me - San Mateo, California

leases ended on my last bmw and so thought id check to see whats new, and guess what???! got a great deal on a new iX. Eugene Masalitin helped me, and was awesome, Johnny Chan was great also! highly recommend!! read more

My experience with Yev is very unpleasant. I am very serious to buy a car from BMW . And I don't think it's unreasonable for me to ask questions before making a purchases . Just like another reviewer said he is rude and constant interrupting when I tried to asked questions. He made me feel I am such a fool and shouldn't ask any questions. When I tried to make an appointment to work with his schedules for a test drive, he made it very difficult. When we have disagreement, he threaten: don't even bother to come in. I won't do business with you. Based on his attitude, I won't do business with this bmw location. read more

We recently purchased the first BMW in our life at Peter Pan. It was a great experience working with Ali for the whole process. He arranged an very impressive test drive for us - not only showing the top notch driving dynamics of BMW, but also the advanced tech package equipped with the vehicle. He's very knowledgable and patience. And the quote of the vehicle was competitive without any back and forth. We got the vehicle we like the same week of our test drive, a super smooth purchase experience with the service from Ali. We would highly recommend Peter Pan dealership if someone is considering a BMW. read more

I came here with a friend because he wanted to buy a BMW. Our contact was PETER GALANAKIS but had a horrible experience with him. He didn't care to sell us a car and just wanted to know why we didn't return his call. Like that's all he cared about. Asked like 7 times. Didn't even mention the car he wanted to sell. Just a weirdo. Anyways we went to Autobahn Mercedes and bought from them. Way better service. Peter Pan lost a sale cuz of this idiot. Management, please retrain this guy. Replying to Gary below, just retrain this mofo or fire him. Seriously, your company lost a sale because your idiot employee couldn't be bothered to assist with making sale for whatever reason. Probably racism. I'm sure it was that too. You do know that you have competitors nearby right? With better showrooms and more helpful employees? Honestly, my friend was ready to buy a car. Straightforward. No sales even required. But your homeboy was more interested in why we didn't return his call like he was rejected on a date. Like he was so hurt and mentioned it multiple times. And he even took a call when we were in the middle of discussion RETRAIN OR FIRE THE GUY! The fact you still have him on payroll says more about your company than anything else. You do realize that your showroom looks very run down right? You should have exceptional service to make up for that. But that's not what Peter does. How about this, have Peter reply on this board? read more

I've been a customer of Peter Pan BMW for several years. Always have good experiences at this dealership. Eugene Masalitin is incredibly helpful with your needs. Thank you Eugene, Love my car. read more

Another ridiculous and frustrating car dealership experience today. Set a very specific appointment in advance with a salesperson named Kam, for two very specific car models to test drive. Drove all the way down from SF to be told Kam is off on another test drive. Ask if we can deal with another salesperson instead -- and told no, that we should sit and wait at Kam's desk for him to return. Umm ... ok ... so after waiting a while, finally decide to start looking at the models parked outside to see for ourselves. Several minutes later, another salesperson finally asks if they can help us. They tell us the model isn't even available, but at least has the customer service know how to show the inside of another comparable model. No offer of a test drive or anything, and told again we should deal with the same salesperson -- who remains "out on a test drive" long after ... and "sorry, we are all very busy" from the other sales guy. Well, here's an idea -- don't set an appointment if you won't be there, particularly for a model you don't even have available! Only giving the "extra" star because of the moderately helpful other sales person who finally gave us five minutes of his time. We'll stick with SF BMW from now on ... read more

EUGENE MASALITIN is the man, I purchased my M3 through him and he made the process quick and easy. No games, right down to the point and very straight forward. I've always spent over 4 hours at a dealership, but when I picked up my car, I spent maybe a total of 2 hours. I will go back to him again for my future purchases! read more

Peter Pan BMW - Car Dealers Near Me - San Mateo, California

An Amazing experience and outstanding customer service at Peter Pan BMW. I saw a beautiful car online, emailed them, and scheduled an appointment same day to come in. I drove down to Peter Pan BMW all the way from Sacramento and met with Ali! He was beyond welcoming, extremely helpful, and made my entire car shopping experience awesome from beginning to end. Honestly it was the most seamless, zero hassle, easiest car buying experience I have ever had. If you get a chance to buy from Ali you won't regret it. I love my purchase and definitely will be recommending Ali and Peter Pan BMW to friends and family And definitely will be back to buy future vehicles. read more

I've bought a few new cars but buying from Kam at Peter Pan BMW was by far my best experience. Kam was able to special order me my dream car that no other dealer was able to get and delivered it in 5 weeks! We made the whole deal over the phone. The best part? When I picked up the car, Kam had Everything ready to go and the deal was Exactly as discussed. No surprise charges etc. The smoothest deal ever. It was a refreshing and delightful experience to do business with somebody as honest and competent as Kam. read more

Peter Pan BMW - My Little Deuce Coupe - Car Dealers Near Me - San Mateo, California

this is our 4th BMW from the same dealership. We bought and leased all of our BMWs from Eugene. that fact along tells that we r extremely satisfied with the experience and the service we get from Eugene. He is pleasure to work with. Always on time, always prepared to help, has multiple options to chose from. He is an expert in his field and does outstanding job with helping picking out the right car for every budget. If you have no time to waste and want a superior experience at the best price, we recommend Eugene. read more

Very pleasant and fast service! Our sales associate Yev went above and beyond! Will def refer future business to him! Thank you again!

Without a doubt, we recommend this Penske dealership. While several BMW dealers were closer, Peter Pan was friendly, quick to assist, and their cars are without dealer markups. (was ready to buy a Ford and the markups turned me off). Al and Ivy in did a great job to quickly get me through the financing process, even helped to unexpectedly drop the loan interest rate by 1%. We appreciate dealers who are customer-advocates ND I felt that every step of the way. Costco members also may qualify for a small discount. read more

Peter Pan BMW - BMW 430i - Car Dealers Near Me - San Mateo, California

Had an amazing experience shopping for a new car and got new 2025 i4. Eugene Masalitin did an amazing job explaining different options, it's being my 9th BMW in 13 years with Eugene. Highly recommend him as an outstanding advisor! read more

We had a great experience with Eugene Masalitin at the Peter Pan BMW dealership. He was very kind and patient and did his best to find the best deal and the X5 trim which we were looking for. The BMW X5 was my childhood dream and after years of waits I've got my dream car with Eugene's help! I would highly recommend stopping by the Peter Pan BMW and to work with Eugene because he's an expert and knows how to help everyone to get what they want! Thanks Eugene for everything! read more

Great dealership, atmosphere and stuff, exceptional service!! Eugene Masalitin made the process of choosing and leasing the car so smooth and nice, very cooperative, he's someone who's definitely going to meet all your expectations. I highly recommend! read more

Peter Pan BMW - Car Dealers Near Me - San Mateo, California

I got two cars from Peter Pan with help of Eugene Masalitin. He was above and beyond and offered me better deals than any other BMW dealers. Working with Eugene I always felt a valued customer without being pushed to any decisions unlike some other dealers. He is very responsive and helpful even after the purchase. I directed a lot of my friends to Eugene and all of them are happy. read more

Peter Pan BMW - BMW iX at Peter Pan BMW - Car Dealers Near Me - San Mateo, California