I had a great and awesome experience buying my first BMW here with Raymond Manas. I researched my car through Edmunds.com and got a quote. Then Raymond send me an email that he could a better pricing. So I went to Peter Pan BMW and looked for Ray. We talked about the price and it was a haggle free. He showed me the numbers. He also did not pressure me in buying the car. He was very straight forward and true to his words. We even look for an upgraded model and I was very satisfied with the car. It was one of the shortest deal I had in buying a car. He was also very patient to me even though he was a very busy guy. He would still take his time to show me the car and how it works. Overall I would say I had the great and enjoyable experience in buying a new BMW. It was a great customer service. I definitely would come back here. When you come here, make sure to ask for Raymond. Thanks guys! read more

I came here when it was time to upgrade my car. I've always wanted a BMW since I was a kid so I took the plunge. My experience started when I came on the lot simply to look at vehicles. Henry Sipor was the first person we came in contact with and he was super nice and not pushy AT ALL. I told him my situation and began to show me some cars. Once I began to see the cars I was interested in her opened the doors and let me have some time with them by myself so I was comfortable. When it was time to test drive it was no problem, he let me take whatever I was interested in. At no time did he try to push a more expensive car on me. Even after the test drive when I said I'd go home to think it was no big deal. He simply said come when you're ready. After a couple days I was ready. The second day I returned he let me drive again and got me a great deal on the car. GREAT DEAL. Shak in the financials department was excellent and funny as well. After all the paper work was done, Henry took the time to show me all the functions of the car before I drove off the lot. Here's a huge plus....I bought my previous car from a previous dealership and they sent me off with a empty tank of gas. That's always sat bad with me and I remember that to this day. Not with Henry and BMW. I had a FULL tank of gas and a fully detailed car and I was ready to go. Henry even helped me get good value for my trade in..FAST. Henry and Peter Pan BMW 100% offer 5 start service and they will see me there again. read more

I loved the service provided by Eugene and Yuri when I came into Peter Pan dealership to look at the car. Earlier, I had visited the BMW Stevens Creek dealership, and I wasn't impressed at all, in fact, i was thinking of just going to test out Mercedes, Lexus etc. However, when I met Eugene and Yuri, I loved the service they provided, how easy they made things for me, and the good advice they gave me. If you're in the market to lease/purchase a BMW, I'd highly recommend going to Eugene and Yuri at the Peter Pan BMW dealership! read more

Adam at Peter Pan is excellent. The whole car buying process was very simple. I was always afraid of going to a car dealership, but based on my experience with Adam and Peter Pan I am likely to buy more frequently. read more

Just leased a BMW i3. Eugene Masalitin made the process so easy. This is repeat business (our 4th BMW) we have done with him!

I am here to speak about Khalil, Edward and Yuri. I met Khalil 6-8 months ago when I stopped by Peter Pan randomly, never had consider BMW till then. He was obviously a big BMW advocate but also very transparent. When I was finally ready to make a call and jump on a new lease - 6 months after - i knew there was someone i needed to talk to. And again, very smooth but aggressive on the subject that matters to most buyers (budget) he did a phenomenal job. He teamed me up not only with Edward but their BMW genius - Yuri. I got all i need in order to make a choice between similar models and also when i needed o make a call on which upgrades were important to me. I am sure his managers were part of this, so kudos to them as well. I did my home work, I was in touch with pretty much all BMW dealers in the Bay Area and for this specific model and trim no one else could be more competitive in price and more professional when it comes to educate a consumer. I am driving the X2 for a week now and I am uber-satisfied. Thanks guys! read more

Youbert Alkhato was our sales consultant. He spent a lot of time helping us. He was very thorough in explaining everything. We appreciated that. He was very helpful. He not only helped us with everything for the car, but also gave us some food. That was nice. Our experience at the dealership was great. Everything was efficient. read more

I came here to test drive a BMW i3 and a 328i. I'm a young successful software engineer that other dealerships have dismissed me as not being able to afford their cars. Not here. The entire staff treated me with respect and let me test drive both cars by myself. There was no sales pressure and they were thrilled that I was interested in BMW. read more

Avoid this place unless you wanted to be treated like crap. Victor and Yang would not even print out 2 Carfax reports despite this info being available on their own website and routine for customers to compare vehicles in consideration for purchase. Arrogant and absolutely no soft skills or any customer service skills and not willing to begin negotiations on a car I liked. They also made assumptions about my potential ability to finance vehicle which would have not been a problem at all if credit was run. I had no intention of giving them any business after rudely being dismissed on a Carfax report and for not beginning negotiations or countering with a number based on a perceived lower offer than they had expected. read more

Edward helped a lot after I bought my first electric car, he is very responsive on all my question about the car, almost 24/7, very patient!

If you are interested in a bmw, come here and ask for Henry Sipor. Knowledgeable, no games, and works on the long term relationship. Henry will offer his best options, but ultimately will support your decision with no pressure. Highly recommended. read more

Even though I leased the car from BMW of Mountain View, they were too busy to take in my lease return even though my lease ended on the same day. I called around and talked to a Sales Manager named Keith Ray at Peter Pan. He told me to just drop by while other dealerships needed an appointment. I only spent a total of 10 trouble free minutes. Keith was very polite, friendly and even offered the dealership's current incentives. I was not in the market for another BMW, but I will be in the future and definately consider Peter Pan as my first prospect. read more

First of all, I bought two BMWs from this dealer, but I can only give one star. All reason I bought from here just it's close to my home. But I would shop around in other dealers next time for sure since the last experience was terrible. When I went for test drive, I was told by the sales man Victor Hung that I was qualified for corporate discount and gave me a good price. But when I went next time to finalize the the price, he told me I'm not qualified the program, he didn't even know who could qualify. And the price without the discount was obviously too high! I felt he just played his game. So we shopped around on internet. To my surprise, one of his colleague, as internet sales manager, sent me email by offering better price, which was even better than the price Victor gave with the corporate discount. I was so shocked, so decided to work with the internet sales manager for my purchase. Before I could go to the dealer to sign the contract, the internet guy sent me an email to ask me to work with Victor and he could offer the same price as he quoted for me. I felt this was how they worked internally, once I met with a salesman, I had to stick with him. Some hours later, Victor called me but I missed. When I called back, he couldn't recognize me when I spelled my name, I had to hang up, what ridiculous!! I sent email to him and asked if he could give the same price as the internet guy quoted. With several exchanges, he agreed on it so I made an appointment with him. The thing make me mad was when I came to his office next day, he gave a price which was $500 over the price we agreed in email. I had to show the email to him again..... He said they were losing money for my car, I don't believe him. BTW, every time I visited his office I had to wait for 5 - 10 minutes even if I had an appointment. I would say the dealer might be OK, but please avoid the guy! read more

My coolant on my bmw has imploded so I found this place which was closes to me. Without knowing this place does not do repairs and services, I talked to one of the guys saying can u fix my car. Although he said that we don't do services, he figured things out for me to get back on the road. Guy name Bryan called up a service place few miles away and did his best to get my car in shape. He ordered parts for my coolant and brainstormed all kinds of options knowing that I have to get back to the city. Really nice and reliable people, and relieved my worry! Thanks so much! read more

Worked with Adam Locke to get a great price on my new 2018 BMW X3. Adam was easy to negotiate with, and made the process very easy. I would highly recommend calling Adam if you're in the market for a BMW. Coco was easy to work with in finance as well. read more

What a wonderful experience buying our BMW. Of course we went in not expecting to buy, however after hours of test driving with Dick, we stewed over what car we would want. Dick spent a long time making the numbers work, and we walked out with a new car that day. Service was truly above and beyond and we couldn't feel more pleased with our choice. read more

Business must be very good at Peter Pan BMW, since it appears that they don't care about their repeat customer (see Dalia K'.s review too.) Being a solo, female car shopper, I had terrible experiences at BMW Mountain View & BMW Stevens Creek. I actually went out of my way to get my first BMW at Peter Pan and ended up with at 2011 328i. Bob Giarrusso was the sales person. It was a good enough experience that I had actually referred a few friends, and went back to Bob for my 2013 335i. Unfortunately, that's where all the good customer service stops. It took them over two hours to find the car on the lot after I had signed all the papers. To add insult to injury, when my BRAND NEW car started having issues and I contacted Bob to get some assistance with the Service Department, Bob decided that a repeat customer of his was no longer worth the effort. He has not responded to an email inquiry that I sent, not did he respond to my voicemail. It's actually really sad, since I had been very happy and intended to be a long term customer with Peter Pan BMW even though there are two dealerships that are closer. But, looking at the other reviews on yelp - it seems that Peter Pan BMW no longer cares about their repeat customers. read more

Fake smiles, promises, etc. After you buy from them, they don't care about you and your concerns. Arrogance is what they stand on. Sales people, you are no superior than any of us, so treat people like you want to be treated. read more

I purchased a new BMW on June 30, 2018 and my experience working with Adam Locke of Peter Pan BMW was excellent. Adam was friendly and professional and helped in getting me the maximum rebate possible. He patiently answered all my questions and at no point he was pushy. I highly recommend Adam Locke of Peter Pan BMW for purchasing a new or used Vehicle. read more

Okay my friend told me not to go to this dealer, because they had completely ignored her and asked her if she "could really afford a BMW" she was extremely offended. When I went in they were also mean and I started to ask questions about the car and the guy goes "do you want it or not?'' I said well it depends and then he asked me "well tell me if you are going to take it or not." How rude is that. read more

Peter Pan BMW Service continues to be AWFUL. I brought my 2004 BMW in to get a new glove box latch. The first estimate was $300-ish and change to get the part and repair the latch (they have to do something with the airbag, why the expensive repair). I said I would have it done later. It's 2 months later and today, I just got the call for authorization on this SAME REPAIR-$482.24. Liars, cheats, thieves-any one of these words will do as an accurate description. I'd give them ZERO stars if I could. read more

I wanted to mention what a great experience we had with our salesman at Peter Pan BMW. His name is Peter Wan. He made us feel very comfortable. He seemed very knowledgeable about the car and all the little extras involved. I highly recommend him to anyone looking for a BMW. read more

Great experience! Thanks fro Roberto Ronquillo he is very professional and helpful. I think I found a permanent service stop for. I would recommend Peter pan BMW anyone & thanks a lot ones again Roberto for your help big 5 Star for you ! read more

Very bad experience. Just want to buy a 2015 328i bimmer, asked for more information, sale replied in almost 2 days with all the information I can find online. Sent another email to ask for sale price, no response until today. Ok, made a phone call, one sale representative answered my call, seems he didn't trust me, asked me to send my price to him and he will reply me next day. On next day, no any email from Peter Pan, at 6pm, I called back, he said he need to tall with his manager, he promised to call on next Morning. Until 12pm, no call, no email. In the end, a email came at 2pm with a ridiculous price, much higher than true car price. I feel really uncomfortable when I deal with this sale representative. This is the first and last time I contact Peter Pan! read more

If you're considering doing business with these guys, I suggest you click the "details" button next to the Reviews section. Any business that has that number of one-star reviews (127 as of today) should be concerned. But these guys don't seem to care, as evidenced when you look at the inconsistent or non-existent replies to negative reviews from Peter Pan management. On to my review... Same sort of experience as Andy A below, but with the interaction of only one person. 3 visits to this dealership with a minimum of 25-30 minutes each time wandering around their lot. Not a single approach or introduction by a salesperson and there must have been 10 or 12 of them there, some with prospects, but most just milling about or at their desks. The first time we went elsewhere and bought a $65,000 vehicle, the second time a $100,000 vehicle. The last time (this past Sunday) while trying to get a look at and drive the X5 M I had a similar experience. The only interaction I had after I wandered around for 35 minutes was when I went inside and opened the door of the i8. A gentleman approach me and said in a condescending tone, "is there something I can help you with on this vehicle." Like I was touching HIS car or something. Unbelievable. I said "Nope." and walked out to spend the more than $100,000 we have budgeted for a new performance SUV somewhere else. Added up, Peter Pan will have missed out on almost $300,000 in vehicles in a short 2 years, but management doesn't seem to care. I know this because I have now sent 2 direct communications to them about this issue and the only reply I got was from some Internet Sales guy asking if I had gotten his emails and voice mails. Really? No emails or voice mails, dude, but you knew that. Apparently, I'm an idiot as well as unworthy of their business. In the end, it's really more than the money, they have lost a potential customer who lives in the community and who is happy to share his experience with anyone who cares to hear it. I'm pretty sure this isn't the experience BMW wants their prospects and customers to have. read more

Awful Dealership. Consistently incompetent from Sales through Service and Parts. (1) I have waited six months for a refund from them on an option not provided on the car we ordered. (2) Appointment times are not honored - we have had to wait 1+ hours to be serviced, even with an appointment. (3) I have made four trips to the dealership to have a key replaced. They give a different story each time, and though we now have a replacement key, it is not fully functional. Yet another appointment has to be made to get it to work - a reversal of what the service people said on the phone before my last trip. Having spent $65K on a new car from them, we are treated like garbage. read more

So i know i put 5 on my previous post but after this service, idk.. not sure if its because the first car was brand new and this time around i got a used car wit 78k miles, which was originally mine (my brother bought it back) so they had the car for about a week, im sure that's plenty of time to check the vehicle granted it is not the only one that needed service/inspection, especially if you know right away that the customer wants the car. So my brother wanted the car so bad and since he's from san diego, he would have to fly out here to purchase the car and drive back. He wanted this car specifically coz it was well maintained and had no problems over the 3 yrs i was driving it. Anyway, so signed all the papers, and they said it uad a leak on the oil gasket, which i think was bull coz my fiancee is a mechanic and he qas the only one who routinely changed the oil and we had no problems, no oil leak, not a single drop. So okay my brother drove back to san diego, took him 10hrs but he said the car ran smoothly, 2 days later, he found a leak on the driveway and thought it was from our other car, so disregarded it and moved the car and another oil spot showed up.. so opened the hood and tada!!! And oil leak from where the oil filter is. Called our sales rep, and kept saying they stand behind their work, talk to manager back n forth and turns out, they would only repair it and look at it if my brother drives it back to bay area, when there is a bmw penske automotive dealership in SD, but they said they were their own individual company so thats the only way they could help.. also, the tensioner pulley wasnt on the right spot, but their mechanic insisted they never touched it when i was driving it for over 3 rs and we never touched it... butbhere is my Question, isnt tensioner pulleys included on the safety inspection checklist? they showed me the as is checklistlist, and since it is as is and not a CPO, the pulley wasnt there only turn signals, wipers, you know simple mechanical stuff..even 21 point inspection has pulley inspection.. Anyway so now we are on the verge of spending 1K for something we had just bought less than 2 weeks ago. read more

Really enjoyed working with these guys. Professional, knowledgable, and very accommodating. I came away a happy customer and would gladly do business with Peter Pan BMW again. Thank you, Raj Poojary for your excellent service throughout the process! read more

I walked into Peter Pan BMW a few weeks ago in about the worst attire possible -- swim trunks and an old t-shirt. I practice with a dragonboat team nearby and decided, spur-of-the-moment, to go for a test-drive after practice. I was stinky, covered in salt and not really expecting to be taken seriously. When I walked into the dealership, the salespeople greeted me politely and asked how they could help me. I told them I wanted to test-drive a 3-series and one of them walked me over to their display models. I mentioned that a few days ago I had been in contact with Christina, their internet sales manager, and he introduced me to her. Christina was an absolute pleasure to work with. She was very friendly and never tried to pressure me into making a purchase. Since I had emailed her earlier, she knew which car I was interested in and walked me over to the lot (about two blocks away) to take it out for a test drive. "Do whatever you want, but you're responsible for any tickets," was her ground rule. The drive itself was pleasant as well. I'm interested in gadgets and the in-car tech, so I asked a number of questions about the navigation system, etc. She wasn't too familiar with those details (it was her third day on the job, turns out), but she did call the dealership during the test drive to find out the answers. The car sold itself in the first few minutes, so when we got back to the dealership, I asked her to give me an out-the-door price under a set amount. She came back with a figure $600 above that, but the price was good given all of the options. Christina made the entire paperwork process fast and painless, and even offered some of her Wetzel's pretzels while she took care of everything. Once that was done, I sat down with Dahl, from the finance department, to sign all of the contracts. Because I hadn't been expecting to actually buy a car, I didn't bother to bring any form of payment. Once the paperwork was done, however, I was told that I could take the car as long as I came back later than day with the down payment. I had another car, so I decided to just come back for the new car later. I live about an hour's round-trip away, so by the time I came back the dealership was already closing. After I gave Christina the check, she walked me out to the car (which had been detailed) and took me through all of the setup (mirrors, memory seats, phone, etc...). Despite how late it was, and despite her son already waiting to pick her up, she didn't try to rush through this in the least. I expect the customer service to be good for such an expensive car, but Christina really did go above and beyond. A few days later, I came back to have some paint and interior protection applied (yes, it's a waste of money, I know). I was supposed to meet with Dahl at 10am to drop off my car and pick up a loaner car, but happened to arrive 40 min early, before she was there. The loaner was already at the dealership, so the person at the front desk called Dahl, took my keys and got me into the loaner car (didn't even have to pay for the fuel I used that day). My car was supposed to be done by late afternoon and I expected to be called to come pick it up once it was ready. At 7pm I still hadn't got a phone call, so I called Dahl to check. She told me that it had been ready a few hours earlier and that she would wait for me to pick it up. By the time I got to the dealership, it was (again) past closing time. Dahl and another salesman were still there, waiting. Dahl gave me my keys and some papers (no paperwork to fill out) and then the other salesman (whose name I can't remember, unfortunately) sat down with me to activate the BMW Assist service. He was very friendly and made sure that everything was done to my satisfaction. He, Dahl and I were the last to leave the building before it was locked for the day. Again, very impressed with the customer service. It's been a bit over three weeks now and I've not had any issues, big or small, with the car. I'd definitely recommend this dealership to anyone looking to buy a BMW and will come back if/when I'm in the market for another one. read more

My parents were looking at BMWs and I came by the dealership to look with them. I parked my car when someone opened my passenger car door. Expecting to see my mom, I looked over and it was salesperson Henry. He yelled at me and said I almost hit him. I did not almost hit him, and who the hell is he to open the passenger door of my personal vehicle? I came back with my husband an hour later to report his inappropriate behavior to his manager. He lied and said he was checking to see if I was okay and said I almost hit him twice!! How could I do that when I parked once? He did not ask if I was okay, liar! Why would I go back there if he asked if I was okay? I hope his manager deals with him appropriately. read more

I just bought a brand new BMW 320i at this store, and it get replaced the whole engine within the first half year. The reason is when I am driving the car, it was overheat with 5.5k miles. The person who sole me this car named Victor Hung. I would like to say this is my worst experience that I have ever had with a salesperson. To be honest, I don't blame him giving me this defected car. But when I talk to him to see if he can help me to get some compensation or buying back the car, I feel like that was a disaster. First of all, when he knows I am acceptable for the car and want them to buy it back, he told me that it's ridiculous and I am a rude customer at all. Then when I mention I might talk to my attorney to get some advice for this, he is trying to threatening me that I will lose for sure if I attempt sue their BIG company! What a great employee of BMW he is. After one month's back and forth, I am sick of dealing with this BIG company and its great salesperson, I decide to take the compensation which is my two month's payment equal to $970 and then I stick with my brand "new" 320i. If any one has a chose, maybe you can still pick your vehicle from the same dealership, but just not the same person that I talked to. read more

We wanted to support our local car dealership but will not be back. When we asked the sales person who wandered over about the particular model of car we would like to buy, the salesman rudely told us they were sold out and walked away. We stopped him and asked when the next batch would be on the lot and he told us but then did not offer to call us or follow up in any way. Off to BMW of Sunnyvale. read more

Bought a cpo car from Eugene and my experience was just great. Eugene is very knowledgeable and didn't act like a car sales man. He didn't push me or try to convince me this is the best price. Also, overall dealer atmosphere is very friendly and compared to Stevens Creek, it's night and day. I highly recommend the peter pan BMW and Eugene. read more

We are driving away now from this dealership, and I doubt we will come back. They were not busy (at 7:00pm), and not 1 single sales person came up to us to see if we needed help. There was a Lamborghini in the parking, and 4 different salesmen walked right past me as I watched them walk outside to see the Lamborghini. Not one guy looked at us. I am beyond upset. Little did they know, my husband and I are both looking at new cars. I think this dealership needs a lot of help, if a Lamborghini can be that much of a distraction to take away from customer service. read more

My husband and I just moved here from the city and were looking in to buying a BMW convertible. We only had one vehicle which is an XC60 Volvo. We obviously drove this to the dealership because it was the only car we had. No salesman came to help us for a very long time and it wasn't busy at all! I firmly believe that they though "oh they aren't going to buy because all they drive is a Volvo" and so eventually my husband went to someone. He asked the guy about one of the newer models. He asked if they were going to change the model anytime soon because he would hold out until then. The salesman was very rude and acted as if that was an insult. Needless to say, we left in utter shock and disbelief that they were so rude and unhelpful! So that weekend we went to Putnam Lexus and bought a brand new Lexus IS 250c and are so pleased that we did not buy from this rude company. We had the money and could have bought a new car that day, but I'm not going to support a company that is so disrespectful and unprofessional. Steer clear unless your coming with cash in hand! read more

We purchased a Certified Pre-Owned 2015 X1 from this dealership. Youbert provided wonderful service! He was attentive, responsive and easy to work with. I would recommend him to anyone looking for a BMW. read more

Right now I've been waiting 20 min to check my car in, even with an appointment. I don't care if you offer wifi or coffee. I need to get to work! What a crap shuttle too. Toyota treated me better! This prepaid, included service makes th not work hard! read more

This is by far the one of the worst BMW dealership in the Bay Area. I had gone to the dealership looking at both the 07 550I and the 06 750I. Upon arrival the sales person Hank was nice but I could tell the guy was a born liar. He start rambling about his experience as a car salesman and how he was a people's person, blah blah blah. After several hours, we, found a car of my liking and we started to negotiated prices. What Hank didn't know was while I was test driving one of the cars, my wife found their invoice sheet of all the used cars in their fleet. It was the list you are not suppose to see which shows the margins on the cars. Now keep in mind they actually have two of these invoice sheet. One they show to customers with the smaller margines, and one that shows the actual cost to them. Regardless, we could not negotiated on a price to my liking on the 750I, so I decided to look at the 550i. When I change my plan, Hank got irritated and told me that he would have to charge me 6% financing on the 550i vs. the 4.9% on the 550. At first, I believed him and at that finance rate, it made more sense to get the 750i. I did not buy the car that day and decided to think about it. I went over to WeatherfordBMW the next week and found out that the 4.9 financing was available on all cars as both dealership use BMW financing. Do not believe anything these crooked salesmans tell you over at Peter Pan. Since the new ownership the place has gone downhill. read more

Be weary of the salemen at this dealership. Once you walk in they will profile and depending on what you look like, you might not get any service at all. Little do they know, some of us can buy whatever we want in that place. San Francisco BMW is better. read more

I was on the fence about getting either the BMW 3 series, or the Mercedes c-class and wanted to get a closer look at the BMW. I went to this dealership and after about 5mins of wandering around the showroom, I was finally approached by a salesman. As soon as, I mentioned I was interested in the 3 series, he lost interest in me and just pointed to the model on the showroom and walked away?!? I was shocked, but undeterred, so I went ahead and took a look a the floor model. I flagged another salesman down to get some more info on the car and again was dismissed. By now, I was done and left. The sales team, at least on the day I was there, weren't interested in you, unless you were looking to spend $70K on a car. I ended up at Mercedes and my treatment there was the polar opposite. A salesman met me with a couple of minutes of me walking into the showroom, was friendly and answered all of my questions. I didn't feel pressured at any time and ended up with a great car. I've come back to the same Mercedes dealership and salesman a couple of times, to date. read more