No matter what - Work with Bob Giarrusso in sales! I just went through an exhaustive search for a 2008 BMW coming off lease and wanted a certified car for security around prior ownership, prior maintenance, and future warranty and maintenance. I live in Redwood City and expected to travel someplace in the State to find the best deal. After my search online, I found the car I wanted at Peter Pan with the help of their internet sales manager Bob Giarrusso. What ever you do, talk with Bob about the car you want and the deal you want. He is a prior dealership owner who has been in the business his whole life and knows, cars, clients, and how to be a real nice person in the whole process. My experience was fantastic. From test driving, internet searches right at his desk, picking the right car, working out a very fair deal, and through F&I and car delivery - just fantastic. I will be a customer of Bob's for life! read more

I was apprehensive going in to get my car serviced here after reading all the Yelp reviews but I was pleasantly surprised at how smoothly everything went. I called the service department at 6:45am and Michelle (one of the operators/cashiers) was extremely helpful, asking me whether I felt safe driving my car in or whether I needed her to call BMW Roadside Assist for me. I got to the service center a little after 7am with no appointment and after waiting for less than 10 minutes, I was helped by Kenny Lew, a very knowledgeable and pleasant service tech. I got a call around 2pm from Kenny saying that they had found the problem and the car would be ready around 4:30pm that same day. The complimentary shuttle pickup and drop off made logistics a breeze. I would definitely go back and have my car serviced there again. read more

Christina and Dick were awesome I just came back and got my second car from them. Come by and ask for them I am really picky about customer service but these two know what they are doing. -hatim read more

Jeremy White is a product specialist at Peter Pan and he really knows his stuff. We met him recently on an i3 test drive. He went out of his way to answer all of our i3 questions as we drove around town. When we got back he gave honest and informed answers about options and recommendations. To top it off, he answered a whole other set of questions about our x3 even after he was supposed to leave work. We really appreciate his detailed and knowledgeable help. He impressed us with his knowledge and integrity. read more

Just wanted to update my review and thank Ray Manas again for taking such excellent care of my Dad today. Very excited to add another BMW to our driveway! Thank you Ray! read more

Fantastic experience leasing a new BMW. I worked with Patrick Castano to lease a new car today and had a great experience all-around. He is incredibly knowledgeable, responsive, and solution-oriented. He was very easy to work with and gave me all of the information I needed to make a decision. As a woman, I've had some rough car experiences in the past - so I was blown away by how fantastic this experience was. I'm also very cautious with covid and Patrick went above and beyond to ensure a safe and efficient experience. He coordinated with Shak Ahadi in finance to minimize my potential covid exposure and get me in-and-out in no time. Patrick and Shak were both great to work with. read more

I originally stopped by Peter Pan last year when looking to purchase an X5 50i. At the time, I had a very good experience with a coupe of their Geniuses, unfortunately I don't recall their names. The issue became with Sales, when the sales guy essentially told me to come back the next day and speak to someone who cared. I ended up ordering and purchasing the vehicle from another dealer in the Bay Area -- a process that ended up being equally insulting. Flash forward to a couple weeks ago when we're looking to replace my wife's aging vehicle. I thought I'd give Peter Pan another shot and we went in where a sales guy put us with a Genius for a few test drives. They were cool about letting us drive a couple vehicles, but the "Genius" literally knew nothing about the vehicle. His answer to -every- question was "I don't know, ask your sales-guy," as he sat in the back and played on his phone. After the visit, I received a followup message from Sales Manager Keith. Just recently I was close to negotiating an order with another BMW dealer, but with Peter Pan being my local center, wanted to work with them. I called and Keith wasn't available. Spoke to Sales Manager Jim Thomas and said I'd like to email him an offer. He seemed irritated on the phone, but maybe I misinterpreted his brevity. I emailed him an offer, saying that I wanted to place an order that evening. No one ever responded. I just don't understand how it can be so difficult to give a dealership money. I don't expect it to be a great experience, but at least acknowledge my existence. Provide a counter offer. Something.... read more

We just renew the 30 months leasing from Peter Pan BMW for the 3rd time. They provided friendly and professional services. All these years, we were helped by Adam Locke, Internet Sales Manager. He is not only friendly and professional. He is very thorough, efficient for the whole process. He always look for the best interest for us. All we want to say - Peter Pan BMW is excellent car dealership and also Adam Locke. read more

I just leased a 2018 BMW I3 here. Sergio was of great help and it was a very fair deal. Test drive, explanations and entire experience personal and positive. It felt like a well run place. Thank you. Mario read more

Great dealership and very knowledgeable staff. Bought a new car from Peter Wan who's done a good deal for us. Very satisfied, and will definitely visit again. read more

I recently purchased a BMW X3 at Peter Pan in San Mateo. My sales associate was Adam Locke. This is the third BMW we have purchased from Peter Pan. I was very fortunate to have Adam Locke as my associate. The purchase went so smoothly, thanks to Adam. We now live in Fresno but wanted to purchase the car from Peter Pan because of their customer serivice, which Fresno BMW does not have. We want to thank Adam for the great service and always keeping us posted on the production of the 2019 X3. Darlene Serimian read more

Very Poor Service. Came in looking for pre-owned M Cars. No salesperson approached me, even though it was obvious we were there to ask questions. Went to front desk and got a smirk from the young man attending the desk. Seemed disinterested to help me and tried to palm me over to another salesperson, who was equally uninterested. When I asked questions about inventory, every answer was a no, we don't have those or we are not getting them in. Even when I offered to leave my contact details, he was not interested. I work in engineering for a well know company. Don't judge people by how they dress or what they drive. I'm a cash buyer with a very large budget and you totally missed an easy sales opportunity. Will not be returning to this dealer and will take my money to a dealer who actually wants to sell me a car. Very foolish service. Management you need to take notice and train your staff or you will lose more business. read more

Me and my husband got an excellent client service from Peter Pan BMW, and particular from Eugene Masalitin. I don't usual post feedbacks. Though, the service was so excellent, so I cannot stop saying Thank you!  Eugene was very helpful, honest and straightforward. He proposed us a car we wanted at a very best price which we didn't even expect to get. He was really fast in preparing all the necessary docs, so we didn't spend a lot of our time waiting. He made the whole buying experience very fast, out of stress and pleasant. He is a true professionalI. I'd highly recommend Eugene and the dealership. Thank you Eugene Masalitin! read more

Worst customer service ever. I went there on April 20 and preorder a X7 with a 1000 dollar deposit from Raj. Everything was going good. The used car person left already so I couldn't get my trade in price for my X5. The next day they email me my trade in price which was a lot lower than I thought it would be. So I called Raj and told him that i wouldn't be able to make the deal work since the price they gave me and how much I still own on my car was way off. He then advise me to go to carmax and try to get a better deal. Right there I was taken back because I thought I was dealing with BMW not another company to make you a sale. I told him I need to cancel my order. He advise me that it would take 3-5 days to get my refund. Two weeks went by and I received nothing. I called him back and he told me not to worry about it and he will take care of it. Another two weeks went by and still nothing. I had to put a dispute in with my credit card company in mid May. Now we are in June and they finally refunded me my money. It doesn't take two months to refund someone. They are so quick to take you money but they can't just refund when they say they suppose too. I will never do business with Peter Pan BMW and will never recommend anyone that I know to buy or service there car here. I will tell them you can get better service else where like where I bought my X5 the first time from. I should have just gone back to them because they know how to treat their customers with respect. UPDATE: It's not about my trade in price I recieved from you guys. I just didnt relized that i was going to deal woth two companys. My complant is what happen after the trade in price I recievd. Why did it take 2 phone calles to Raj and a disputed to my credit card company to recieve my refund. Why did it take 2 months after Raj told me it would be 3-5 days. This is the customer service i'm talking about. Lying to your customers when they say something going to get done and takes 2 months. Not goid for bussiness in my opinion read more

Woohoo, bought my first energy efficient car here certified pre owned and I LOVE IT! I'm so happy it's such a cute car and I don't have to put gas in it yet it has all of the bells and whistles that a BMW Car has. This is our 10th car with Peter Pan and Henry Sipor as our representative. Thank you and I'll keep doing business with you! read more

I recently moved to the Bay Area from Europe and I have been evaluating several options before buying a car. I visited a few car stores and two BMW official dealers. I had a great experience with BMW Peter Plan in San Mateo and ended up leasing a 2017 X1 with the help of Marcin Witko. Marcin truly keeps the customer's interest at heart, he went above and beyond to try to understand what solution would best fit my needs and requirements and he took the time to explain all the options available. Marcin an extremely open and transparent professional, he is pragmatic and is able to empatize with personal situations and needs. I never had the feeling he was trying to sell me something for the sake of it, he was genuinely interested in making me happy. This is something the other dealers should definetely learn, my experience at Peter Pan BMW is exactly what it takes to build customer's loyalty. Thank you Marcin and thanks Peter Pan BMW! Marco Lenoci read more

Service and Parts has worst communication and processes ever. Their negligence cost me nearly 25 HOURS. I called to ask how to get a duplicate key made. 1. Service person who answered call didn't bother to tell me that the service and parts was located at the different location from their main facility - had to got to another town. (Main facility didn't even bother apologizing for the mix-up). (20 min lost) 2. Service person didn't tell me I needed to come in the morning to have the key ready the next day, EVEN THOUGH I TOLD HIM I WOULD BE COMING IN THE AFTERNOON. 3. Had to guest parking so parked in the back. Was informed by technician I'm not allowed to park or to be back here. Of course, no sign informing me. (15 min. lost) 4. Service person told me key wouldn't be ready for 2 days because I had come too late in the afternoon. (24 hours lost) 5. When I asked to have my car brought to the front, because of the no client in back policy, the reception looked at me blankly. Had to give them all my car information again, even though I gave them a description of the car. (15 min lost) Will never use their services again. read more

I got my new leased BMW 320i through Peter Pan . Mr. HENRY BISPOR approached me with warm welcome and asked my car requirements , he was very nice and polite and friendly to me and was very supporting for a best possible offer and finally I signed the contract on the same day . Trust me if It was not Mr. HENRY I would definitely could not sign the lease contract as he helped me a lot with best options and prices in a professional way. I would recommend Mr. HENRY BISPOR of BMW PETR PAN to everybody. Thanks again Mr. Henry Regards Ed L read more

ADAM LOCKE at Peter Pan, BMW, is THE go-to guy. After sixteen years, I finally, reluctantly had to replace my 2003 530i. I went to two other BMW dealers because they were closer and had such disappointing experiences I thought I would give up on getting a BMW. Third time was the charm. Adam did everything just right. He was helpful, direct, clear, straightforward, reliable, and handled the money transaction without any of the terrible things that car shopping often requires. He patiently described the safety features, outlined the positive/negative information about purchasing vs leasing, let me walk away to think about what I wanted to do, did not hassle me, and was there when I was ready to go forward, months after I first started looking. If you are considering a BMW, be sure to talk to him. I am thrilled to have had his help! read more

The sales manager hung up on me because I simply made a statement about being disappointed for 50% loss on my purchase price of a 330e for 55k after just one year and 12,000 miles. Lexus and Range Rover do hold their value a lot better. I'm even buying another BMW. The sales manager was actually handling an escalation because of a sales rep who was lying. I was pretty happy with his initial resolution of saying he would review the call and follow up with the individual. I guess the rest of that call didn't go so well. Is it that unreasonable to have a quick, easy transaction without people thinking you have no clue about how pricing with cars works. If they were to resell my car it would go for 40-47 per every blue book and pricing guide still. I just have different needs in life that require me to have an suv instead of a hybrid now. With two toddlers I need to sort out most of the deal via email and phone rather than wasting time playing games with sales reps and spending eight hours in a dealership. read more

Stopped by this past weekend for a test drive event and to check out the i3. Javed Ahmadzai was our contact, and he made the entire experience just about as good as it could be, and far better than we were expecting. He was honest, engaged, respectful, and up-front about everything. The car we wanted ended up not being available, but I felt it necessary to write this review just to recommend Javed to anyone who makes the trip out here. read more

One BIG piece of advice: if you are looking at buying a BMW in the Bay Area, contact Joseph Espiritu at Peter Pan. We recently purchased a BMW from Joseph basically because he offered a very competitive price, and had great customer service. We actually went to another Bay Area BMW dealership first that wanted us to make a "commitment" to buying from them prior to negotiating a price. We really didn't like the pressure that he was putting on us and so we walked away. I then got in contact with Joseph and he was very open about their cost and how much we would pay above that. He responded to our emails promptly and gave us quotes via email. He was easy to communicate with, and did not pressure us at all. He was very patient in helping us decide on features We highly recommend him read more

Just bought my second car from PP BMW!!! Can't say enough about their professionalism, knowledge, and honest interest in the customer. Norm, my salesman, was great in his approach - no pressure and honest information. Financing was easy and Shkeeb was so knowledgeable and made things so much easier!! And the customer service is just what I expect and appreciate!!! read more

Highly recommend Peter Galanakis and Jeremy White!!! I had dealt with other dealer (BMW Fresno), and can't accept their irresponsible attitude and service. I almost changed my mind and started to looking for cars from another brand. Until my friend introduce Peter Pan BMW to me. I made a call with Jeremy, he gave me a very detail explanation of the car i was looking for and helped me with searching for the car. I stopped by Peter Pan at the same day, had a plesure test drive and bought the car from Peter right away. Peter and Jeremy gave me some really great, professional suggestions, and the most important thing "super great deal". After all the paper work was done, Peter took the time to show me all the functions of the car. Its definitely the ultimate service + ultimate driving machine. Five plus stars to Peter and Jeremy !!! read more

I highly recommend Peter Pan BMW! Go in and ask for Henry Sipor & he will be sure to find you the perfect vehicle! My boyfriend and I had an unfortunate situation where both of our cars broke down on us in the same week. We needed cars ASAP & thanks to Henry we both ended up with cars that were not only luxurious but also very affordable for two recent grads! read more

Just so everyone reading this review knows, while it seems like they were being helpful to respond with the "please call to discuss," the fact is that I had called and sent emails to BMW to discuss as it was so surprising. The head of the dealership didn't care or didn't care to respond at the time. I love my VW GTI and my next car will be electric. Peter Pan weaned me off of (new, as I still have my X5) BMWs forever. I will rejoice when that dealership eventually goes bankrupt, which they will when electrics take over. Bad service, bad business... read more

This review is specifically in regard to the service provided by Victor Hung. My experiences with all other departments were average at best, but Victor went out of his way to provide excellent service, kept his promises, and followed to to make sure all of my needs were met. He is a great example for others to follow. His concern for me was genuine, something I rarely see in any industry, let alone car sales. Thank you, Victor! read more

We purchased 5 series electric. Great experience and service from Adam Locke at Peter Pan BMW. Knowledgeable and attentive staff. Would highly recommend. read more

I wanted to order a particular car. I phoned in, spoke to a sales person, and confirmed I was able to order that car. After doing that, I rented a car, drove in 45 minutes and was told that I could not order the car as there was no allocation for it. Sales person wasted my time and money because they were happy to say anything to get me in the door, thumbs down. read more

1 star rating is too much for PPBMW. Sales department has less than expected customer service. Tried buying a car here this morning, just to be treated like we can't afford a vehicle. My husband was trying to buy a commuter vehicle and those guys are bunch of fools who thinks their shit don't stink . My husband negotiated for the vehicle and told them how much we would give in Cash not financed, the salesmen still persisted to say their price and how much they would finance...ya know the same pushy haggling stuff everywhere you'd go. After we left negotiated to the price we had ask. The salesman gave us a form saying that was for the dmv records, not knowing they would pull our credit score right off the bet, little did we know, he asked for driver's license, asked us to write our personal check and asked us to wait in their waiting area. Then Eddie/Edward comes back saying that we could buy the card today we needed to come back tomorrow with a Cashier's check. Which caught us off guard since we are paying the car in full value, they poor excuse was that we don't have a perfect credit score and because we have out of state drivers license we need a Cashier's check....not in a million years I have heard that, we have local bank and reside in CA. That was very degrading, very discriminating. We had the full money to give it to them. AND you ran my credit without my consent you tell me that was a DMV form. And we asked twice. Sadly we had signed a paper that we didn't know and they fooled us ...this is a great call for a lawsuit. Never again..corporate will sure be hearing from us. read more

My husband and I returned our leased i3 last weekend and decided we wanted to purchase a car this time, specifically one with AWD but small enough to fit in our tiny garage. As soon as we walked through the door Khalil Manneh approached us and welcomed us to the dealership. He immediately began processing our lease return and showed us an array of AWD options they had in stock. We ultimately picked a 2017 X1 which suited our specific needs. There was no haggling and the paper work was lightning quick. Khalil went above and beyond to help us close out our lease and even met with the third party lease inspector the following day to finish the final paperwork. We have been faithful Peter Pan BMW customers for years. If you are looking for a person to help you lease or purchase a car don't hesitate to ask for him as soon as you walk through the doors read more

About 2 weeks ago I purchased a Certified Pre Owned 2014 BMW 435i and the experience was amazing! Kahlil Manneh assisted me with my car purchase and he was great. Buying a car through him is what we all hope and expect when we go through a car buying process. He found the correct car for me, made sure the price was within my budget and I am extremely happy with it so far. This is not my first BMW but I know I'll definitely be buying my next one through Kahlil. Make sure to ask for him. read more

I had a meeting with Doug Miller, he was VERY honest with me and helped me in a tough situation. He is the best and if you want honesty and someone to work with you and fight for your rights it will be him! I can't believe how much he helped me, I couldn't be more grateful. Best person to speak to because he will tell you what's best for you to do and not just put you on a contract!! read more

Very good all-around experience buying my car here. Staff was very professional, fun, and enthusiastic. The entire process was smooth (no-pressure sales as mentioned in some other reviews!) beyond my expectations. Special mentions to Doug, Edward, Adam, and Johnny for making my first car purchase enjoyable. read more

I went to Peter Pan BMW on a recomendation by my friend who recently took his car in for a rattle, he said to speak with Oliver Vinluan he resolved his rattle issue. I scheduled my appointment an dropped off my 2017 M2. Scheduling was easy and fast. Oliver was in a meeting when I arrived so I had to explain my issue to the service desk woman. She was professional, attentive and wrote everything I described about my issue down. She said Oliver would give me a call later and she arranged a shuttle ride to drop me off at the B.A.R.T stataion. Oliver called me as promised and went over what I had conveyed to the service lady. Oliver also texted me and kept me updated. Oliver informed me what they found and fixed my issue, he also followed up the next day to see if the rattle returned or if I had any other issues. Oliver Vinluan is the ultimate professional who keeps you informed every step of the way and cares about your satisfaction. Oliver Vinluan is a great asset to Peter Pan BMW. I will without a doubt highly recommend my BMW M2 forum friends and family to go to him if they ever have issues with their BMW. If I could give a rating I would rate his serive 5 stars!!! His customer service is top notch!!!! read more

Great service and overall a great experience. They made every effort to accommodate all my requests and even looked at sourcing a car in Southern California. They created a great deal on a car they had in inventory and worked hard to get my business. The salesman Khalil was exceptional and even picked me up from my house to pick up the car. read more

I would highly recommend Javed Ahmadzai to anyone looking for a BMW. He is extremely sincere, honest, and his willingness to go above and beyond to find the right car for me definitely exceeded my expectation. Javed will be my only point of contact on all future purchases for me, my friends and families. Thank you for making my car buying experience so pleasant. read more

I have been customer of BMW for years but when my lease was up a friend suggested that I talk to Eugene Masalitin at Peter Pan BMW this time. I eventually went to meet Eugene in person to discuss my options. I also met Yuri Zinger who took me for a test drive and helped me narrow down my choices. It was really great to deal with both of them, they went above and beyond to made my experience smooth with no hassle. They took care of all paperwork ahead of time so when I went back to return my current lease and pick up new vehicle all the paperwork was in order and new car was ready to go. This was the best car leasing experience with exceptional service. read more

Today I was lucky and fortunate enough to be able to pick up my very first car which I was able to get thanks to peter pan bmw. As soon as I arrived on the lot I was greeted by my wonderful dealer named Khalil who was there to give us all the information I needed. After having taken a good look at the lot on handsome 328i caught my attention. After considering my many options I finally decided on that car. After a long day of negotiating and us giving Khalil a real hard time, we finally settled on a fantastic deal and were able to take the car home today. The best part of my experience was the wonderful patience and customer service I received from not only Khalil but the rest of the staff who were there to help. read more

I just bought a 2015 Certified Pre-Owned 328i from Victor Hung. He was great to work with and kept me updated on the vehicle I was searching for. I compared the inventory of Peter Pan BMW to all the other local dealerships and found the car we were looking for. Victor and his team of Ivy and Linda took good care of me. Duncan from the financing department was also very efficient. Will definitely recommend Victor and Peter Pan BMW to all my friends. read more