Bought my first home in Castro Valley last year, so I come here a lot. Very well run local hardware store. Extremely helpful staff, and they have a good selection of items. Every person I've interacted with for the past year here has put effort into helping me, and they seem to enjoy working there. Home Depot or Amazon may have better prices on certain items, but paying a little extra for helpful service and good advice is worth it. read more

Kaitlyn helped me so much when I came in she was extraordinarily helpful and had a excellent attitude she pointed me in the direction of what I was looking for and upon paying the line was a bit long but she swiftly and efficiently got it down and got me out of there as I was in a bit of a rush the other employees are kind as well I would recommend this location as their selection is high and had what i needed for a good value, anyone trying to get in and out while still getting good customer service should go there! read more

Pete's Ace Hardware is the most complete hardware store around. I needed to replace a water fill valve on my throne. Ok, my potty. If you go to the store without your old part in hand you could be finished before you start because in this would there are dozens of options and usually only one of them works. All their people want to help you! I can't say that about many other stores. The big deal for me is how well organized the store is. Everything is nice and neat! They seem to have what I need every time! They had EXACTLY what I needed. Mechanics need all kinds of different things and sometimes things they know nothing about. Yet. I highly recommend this hardware store to pro's and people just getting started. They folks will treat you like a valued customer! Hats off for Pete's Hardware! read more

No restrooms for customers. A store of this size is a neighborhood institution and it's a slap in the face to not offer this basic service. Castro Valley is a fantastic place to live and we deserve better. I spend thousands at hardware stores and they can't even be bothered to let me use the restroom?? That's fine, we have many other great options where I will take my business from now on. read more

What a shame to watch such a great neighborhood institution go down the drain. Because the one thing that set Pete's apart from the rest was its customer service. Well, you can forget about that now--maybe you'll actually be helped, or maybe you'll get someone who doesn't know what they're talking about--and *doesn't know* they don't know what they're talking about. Maybe you'll be treated with respect, or maybe'll be treated the exact same way they treat you at Home Depot... and possibly worse. Your head honcho down there is totally asleep at the wheel big-time, because they don't know how to hire the right people, they DEFINITELY don't know who to promote to management, they DEFINITELY have no grasp as to how their employees are performing, and they clearly don't know their customer demographic. As it was told to me by an employee whom I won't identify, apparently 2-3 years ago they hired some guy and made him a manager. (I was lucky enough to have never come in contact with this man until a few weeks ago.) This man is confrontational. This man is belligerent. This man wouldn't know the words "please" or "thank you" if you wrote them down on a piece of paper and put them under his nose. And customer service?? This guy seems to be allergic to the words "customer service." This man shouldn't even have a job working with people at all, let alone be a manager. But someone down there thought **promoting him** was a good idea!?! They also thought it was a good idea to hire several other employees who are WAY below the standard Pete set a long time ago. (No wonder so many good employees have left since 2016.) I complained to the top manager, and he said he'd have a talk with this guy. But I just ran into the belligerent manager again yesterday, and it was the same old thing. (I was with a friend this time, and he couldn't believe how rude this manager was, either.) NEWS FLASH: (1) You cannot teach a grown man how to behave with couth if he does not want to change--and this manager has no desire to change. Therefore, he WILL continue to cause problems. (2) Your primary demographic (geez... I hope someone at least told you who we were, even though you apparently don't believe it) doesn't usually go on YELP when they're dissatisfied with a business--we just shop elsewhere. So I hope you're expecting a flood of under-40s to come swooping onto your premises with credit cards in hand, because if this keeps up, you're going to start losing your core market real, real soon. (And P.S. regarding the B.S. I was told that NO customers can use your bathroom because, given that it's not handicapped accessible, the law[??] says that if ALL customers can't access your bathroom, then NO customer is allowed to use it: I guess that means that either ALL of Pete's employees go outside and pee against the wall, or Pete's turns away all severely handicapped job applicants, because THEY certainly couldn't use that bathroom--and it wouldn't be "fair" to let just the able-bodied employees use that bathroom, now would it? NEWSFLASH #2: I myself have a minor disability, and that's the biggest bunch of hogwash I ever heard in my life. Either get better lawyers, or all of your employees should prepare to start relieving themselves against the back wall of your store--you know... so they don't violate "the law". I also read a previous response from "Linda" regarding a 1-star review on 10/27/24 from a guy named Carlos where she said that customers can't use the restroom because it isn't "safe". I'll bet the company that floats Pete's workers comp insurance would be thrilled to hear that one. [P.S.: I've been in that bathroom on more than one occasion. It's up a few steps, and it's a very small bathroom. If that's dangerous, then I guess it's too dangerous for your employees to use, too, Linda. Better nail that sucker shut NOW.]) read more

I came here looking for a rare solo T3 screwdriver but couldn't find one by itself. I found a 20-pc set that included it but it was more than what I wanted to pay. I asked for assistance by a guy and he did his best to find what I was looking for. Unfortunately, I was stuck with the 20-piecer. To avoid driving across the city I just threw down the credit card. I also needed a small storage box and they had a decent selection. The cashier was super friendly and talkative. She also alerted me that there was someone else's name associated with my phone number so she corrected that. Private lot so easy to park. Review #31 of 100 in 2021 read more

Pete's hardware was my go to hardware and supply spot for over 4 years while I was working my handy man business and maintenance business in the Castro valley area. The staff was more than welcoming and always knowledgeable. I can't say enough to highlight how professional they handle there business, and comfortable make there customers feel. Unfortunately, I no longer work or live in the area, please like these made it hard to move away. Although at least I know what traits and qualifications I need to be looking for when I pick my next favorite hardware spot. Thank you Pete's! Paul read more

I've came to Pete's a few times when I'm in a pinch for electrical material and each time they came through. They had the material I needed when I really need it and it makes such a difference. I usually go for electrical material so I can't vouch for other stuff but I'm sure they'll serve you right! Keep up the good work! read more

I used to go to this place when I was a kid way before the big box Lowe's and Home Depot stores. They also sell yummy pies you can bake at home too. I was in the market for a larger propane tank for an off-grid application, so I started looking for a 40 or 60lb tank. After doing some research I decided to get the 40lb tank as it was relatively easy to get filled, overflow protection, and not too heavy when filled. Next step was to find a high quality US Made one. I looked at the reviews and this Manchester tank had the best ratings. Much better than Flame King. Finally, where to buy it from. Usually I buy these from the two big box stores or Amazon. Amazon was ruled out due to some poor reviews on their handling of propane tanks. When I checked online to find the best price I was surprised that ACE beat both of the big box stores and I could pick up the tank in less than a week. What I really like about Pete's and most Ace Hardware stores is that they are well staffed with knowledgeable employees, not understaffed like most big box stores. Picking up was easy driving to the back of the store. Ordering online with the ACE Apps was easy peasy and it was ready when they said it would be here. For better service, knowledgeable employees, and competitive prices I highly recommend this hometown Hardware and garden center. Did I mention you can buy yummy pies you can bake at home too? read more

Pete's was our sixth stop of the day to find faucet cartridges. After a frustrating experience at other stores, Pete's was AMAZING! Louie asked if he could help us and BAM he knew exactly what we required. Found us the hot and cold cartridges in seconds. What amazing stroke of luck that we found Pete's. The store is very clean and organized. The cashiers were friendly and helpful. This will be our go to hardware store. Thank you Louie. read more

This is a hardware store with limited parking , not a luxury casino-hotel with valet parking. Customers have come to understand that requires you to not block ingress and egress of the front parking lot. That's why there is a spacious back lot up the hill behind the store. Your personal rights end where your choices put others at risk of contracting a deadly disease. There were specific mask rules and other rules that Pete's was charged with enforcing to protect the public. Most understood this but there will always be the self-absorbed divas who's sense of community starts and end with themself. All in all, I shopped at Pete's through the entire pandemic and thought they did an exceptional job balancing the needs of the customer with the county health order in place to protect us from Covid-19. They have my business now and into the future. read more

Great service, prices, and supply at Pete's Ace Hardware! I will go out of my way to come here instead of other big box home improvement retailers. Shout out to Danny who helped me find the correct sized bolts, washers, and nuts needed for my task. Thank you, Danny! I appreciate you taking the time to ask if I needed help and find exactly what I needed. read more

Whitney helped us pick out a wonderful selection of plants for our living fence. This required finding plants that would work in a challenging shady-yet-hot location. If you are looking for help with plant selections, definitely seek her advice out! You won't be sorry. read more

Pete's Ace Hardware - Hardware Stores Near Me - Castro Valley, California

Great Customer Service. Terrific selection of garden, housewares, building and electrical supplies ( to name a few). There are AVAILABLE employees throughout the store who are able to assist you and answer any questions you have. The check lines have been improved making check out a better experience too. I would drive 50 miles to shop at Pete's before going to the closer competitors. I strongly refer Pete's for any of your building, houseware, gardening, and tool needs. read more

Just the best when it comes to service and advice. You can get slightly lower prices at Home Depot on most things but man Pete's is such a better experience. Great place in my favorite city of Castro valley. I usually go directly to them. read more

If you don't know Jack, you just might want to! He did me a solid in screen spring repair when all hope was lost. He took time to try to replace a piece when it clearly was not part of his job description. What a guy. Pete's is the go to place for all hardware/handywoman needs. Now I know Jack! read more

Had what I needed while the large box stores had stopped carrying it. Nice store packed with typical hardware and friendly staff.

This store it's the best , friendly customer service, plus Has all parts I always need . Also the lady's always yell next all the way Down read more

Remarkable service. Helped me get fittings to go between a cistern and ordinary garden hose - as well as custom fitments for my sump-pump feed, not easy links up at all! read more

I wanted to give one star but I got the item I needed. I went online to the website of ACE hardware looking for 3ft long vinyl coated hardware cloth. Usually I would go to Home Depot or Lowe's but they don't carry what I was looking for. The website of ACE said it was in stock at Castro Valley. When I arrived inside the store I asked where I could find hardware cloth. A female employee said I had to order it at the front desk so that they could cut it. I went to the front desk and they searched on their computer but could not find any. I was about to leave and I decided to search on my own. I found the hardware cloth at the garden section. Maybe the staff should get on the same page and familiarize themselves with their products. The disorganization of this place is frustrating! read more

Friendly and helpful employees. They make you feel like a valued customer. I was looking for empty sandbags and when I called they even offered to hold a package for me at the register. read more

I called to check stock on an item and an actual human answered, checked the computer, took the extra step of checking the shelf for me without me even asking and held the item at the register for me. Checking out was a breeze, they had plenty of registers open and even the cashier was very nice. I feel like this level of customer service is unheard of these days and I definitely appreciate it. I didn't even know this store existed until yesterday and although there are plenty of hardware stores in the area and even closer to my house, I will definitely be back to this location because of the customer service I received. read more

Go here if you want to be treated like you're a thief .I'm not the type to leave reviews but this deserves one . Mostly everyone is very helpful all the time . Had a very nice lady help me and her coworker came aswell . She told me what I needed and she left and I kept looking in the same aisle while that older man just standing there like a statue looking dead at me for literally 3-4 minutes. He comes back and does the same thing ( I thought maybe he's not all there ) I ignored it but then he starts chuckling under his breath . Very unprofessional, So now we're having a staring contest lol. I'll take my small camera next time so I can record it and hopefully share it with you all . Im glad I'm not the only one with this bad review. Our family has been going to this store since the 90s . Very unfortunate, this was our go to store . read more

The definition of Neighborhood Hardware Store. Great Customer Service and reasonable price.

Under the covid -19 ,we understand that everyone should be waiting at the front door and get in ! But the short women employee at the front door sounds very rule and in a demanding tone ! She order people like (stop , go , what , there .......) Hey we r a customer not at the jail and listening your command like prisoner ! It is ridiculous !!!!!!!!! read more

The best hardware store in the area. Been going there forever. Staff can advise you on anything: Electrical, Garden, Tools, Plumbing.... If they don't have what you want, they can order it. Ignore the 1-Star whiners complaining about Covid19 issues that Pete's is doing everything they can to do to do it right and serve us. read more

The cashier kaitlyn was super helpful helped me find a couple of things as well as had me in and out store in a jiffy

Always get wonderful help at Pete's hardware. Today Tim in the garden section helped us to identify what we needed for better drainage on our gutters. We got everything we needed and its ready for the rain. THANKS TIM! read more

I would like to give a shout out to Tracy at Pete's Hardware her help and awesome attitude gave me the courage to try some thing new gardening. She help me find a hanging plant and the rope thingy to hang it from the ceiling and it looks great now she even told me the secret to keeping it alive "water" who knew ? Tracy is great and a big reason why I will be back again. Thanks again Tracy read more

Kaitlyn was very knowledgeable to tell me where to find every item I was looking for. She was very friendly & was professional and helpful! If you go in just find Kaitlyn she will help you out!!! read more

Very poor customer service at the checkout counter. Their in-store prices are consistently higher than on the Ace Hardware website, even though the site shows Pete's Ace Hardware as "My Store." As far as I can tell, there is no way to look up or place orders on the Pete's Ace Hardware website - it appears to be just an advertising site without a link to their stock or pricing. And not only will they not honor the Ace online prices, the counter employees refuse to call the managers to override the prices or help mediate disputes - it's just "Take it or leave it" And a note to the cocky, rude young guy at the checkout counter: Thousands of businesses have closed in recent years as the Big Box Stores undersell the smaller chains and mom-and-pop stores. I could have bought the florescent light tube I came in for a lot cheaper online, or at Walmart, Home Depot, or Lowe's, but instead I go out of my way to support smaller local businesses. But your attitude drives customers like me to these huge competitors. When smaller companies, like Pete's Ace Hardware, are forced out of business by the bigger chains, YOU will also be out of a job! Every year Pete's probably spends tens of thousands of dollars to advertise and create "Good Will," including sending out $5 Birthday gift cards to members. In a few seconds you just killed that "Good Will" with me. Was it worth that dollar or two to you? Pete's Ace Hardware has helpful experts who give good advice on products and how to fix things. You don't get that at Walmart or Home Depot. Therefore, I will continue to visit your store, but in the future I will only come in for advice and help with problem-solving solutions.........and then I'll go to Home Depot to buy what I need to do the job. read more

I want to thank Pete's Hardware for being an essential business in our community. It is hard enough to keep a business successful during normal times, but it is especially challenging during the COVID 19 Shelter in Place rules. I am very thankful that Pete's Hardware understands the CDC rules and is doing their part to keep our community safe. I wish more businesses would follow the rules regarding proper mask and PPE protocol. Masks with a valve are not allowed! I am a licensed contractor and I go to Pete's because they have what I need, and I know I can shop there safely. They are fully stocked with tools & necessary hardware, and they sell them at a fair price. Thanks for always being there for us! read more

Stacey is amazing!! She literally saved me hundreds in electrician costs by showing me how to wire and hang a chandelier shade I had purchased at iKea. Thank you so much Stacey! read more

There is no doubt this is the best hardware store in the Bay Area! Isaiah made quick work of installing a new battery in my 2009 Toyota ignition key & only charged for the cost of the battery. Been coming here for 50 yrs! read more

I swear I only came in to buy some string! That's my story and I'm sticking to it! Fast forward 20 minutes at the cashier my bill came to $30+?Now this is my new go to place in Castro Valley. As far as the size of the store their not as large as Dales Hardware several miles to the south. However they stock more of the things people want to buy. I noticed right away a better selection of plumbing, electrical,home air filters,keys, key rings,loops,belt clips,stove top elements,cleaning supplies,door locks latches and knobs, picture hanging stuff, and tape..they have many different varieties of tapes sitting nicely on display! I don't need any at the moment but may buy some next time just in case...lol If your into home canning of fruits and vegetables they carry a rather large supply of canning supplies too. The growing season is upon us I picked up at least 10 items just for that purpose alone. The people that work here are very helpful and polite too. Would I come back? Heey,,, wait a minute, I just remembered I was here 2 days ago!! So I must answer yes! I am very impressed....thanks read more

Tracy did it again! Last year, I wrote a positive review about the wonderful service I've received from her, on many occasions over the years. It looks like 2024 is more of the same! Tracy's helpfulness when my credit card was initially declined was outstanding! She knew what to do without causing me to feel embarrassed. Because it was raining outside and there was no line, we even had a few minutes to talk--and she was as personable as she was professional. I'll keep shopping at Pete's Ace Hardware for my household items, and I'll keep hoping Tracy will ring up my sales! read more

Double review- came here about 6 months ago for some lightbulb help, the gentleman that assisted me was so amazing.. he explained the different brightness levels, how one type would last longer than others.. I told him in a very elementary way what I was looking for and he was so helpful and did not laugh at my lighting inexperience! Fast forward to today... Monday 7/27. Yesterday, Sunday 7/26, I ordered a camping axe on line. I forgot to note down my order number. I call the store and I get Mark on the line.. I tell him I did not have my order number, but could he confirm that they got my curbiside pick up order? He was so kind. Took my info and looked up my order. He called me back to confirm (within 10 min) and said I could go by any time and they'd have my order.. it was ready for pick up! Great customer service... great help.... great store... now that they have curbside pickup and you can get things transferred there.. it's now my go-to store! Highly recommend! read more

I came in a couple minutes before Pete's Ace store was about to close. This worker, Lisa, was utterly unprofessional. I had felt that way because when I came in to ask about finding a solution to my problem, Lisa, instead of admitting she does not know how to solve my problem, but she had wasted minutes of my time until they were close to go and answer another customer's question. As a result, Lisa had not only not answered my question but had quickly moved on to clean up and get ready to close up the shop. If you do not know how to answer someone's question, be honest and have the customer move on to ask somebody else, so they are not wasting time. It is unacceptable for employees to show unprofessionalism towards each other, let alone their customers. This is the second time I've experienced this unprofessionalism at Pete's Ace store. I sincerely hope there are and will be changes to employees' behavior towards their regular and future customers of all kinds. read more

We have been regular customers of Pete's for several years now and have usually received pretty decent customer service but this morning when we were there we were "helped" by George who was really rude. He was arrogant, talked over us and had zero sense of humor. Not sure why he is working with customers with such a sour attitude. Very disappointing. read more

Needed to grab some hooks for our Christmas lights today. I ordered them on line and went to the store to pick them up. When I came to the front checkout, I realized they had not pulled the order up yet as it had been about 1-2 hours since I placed the order. When I asked where the hooks were the cashier was super helpful and walked me over to the Christmas hook area. Unfortunately, the hooks I was looking for weren't there. At this point, "Dennis" inserted himself to ask me if I got an e-mail confirmation on my order. I said "Yes" I did and he walked off to help someone else. When I ran into him again in the store, he said, "You only placed the order an hour ago!" rather than trying to help me find the hooks. Instead, I found another employee to help me. All was a great experience except for my interaction with "Dennis". read more