This review gives me no pleasure to write given that in the past I have written an excellent one…read more I have spent many thousands of dollars at Aaron's Autowerks repair shop over the years, and my last few visits were financially damaging. Things changed after Doah left the company as manager. He used to make sure that everything was completed well and properly as promised. My Range Rover is hard to adjust. Some are. That is not my fault. I have repeatedly had to bring it back because of quirks not corrected or, more commonly, because certain final adjustments were forgotten by the mechanics time and time again (resetting things such as the idle speed). Usually they took care of such things immediately but I had to get rides for some things or take extra time to deliver the car and wait. That was frustrating. It happened repeatedly. A year ago I spent great deal of money to fix a fair number of problems, most of which were handled well (faulty electric windows, etc). However, I had to bring my car in several times to fix a power assist vacuum brake problem that made the 3 ton SUV dangerous to drive. Multiple times I had to have Aaron's fix an air suspension valve problem ( see below), and, strangely an expensive Xenon headlight bulb that supposedly went out while in their care with the new one seemingly less bright than the old. Within a number of months it too went out. It is still out. Only rarely were there apologies, usually from the ex-manager or the mechanic both of whom are very nice. I was made to feel like a 'problem' customer at times despite always being polite correct in finding their errors. I did not appreciate that either. Where the suspension issue was concerned, Aaron, the owner, knowing how much I had spent on other repairs kindly found me a used air suspension valve at the car facility next door, taken off an old Range Rover that had sat outside unused for years, and he put it in without asking me first or making clear to me any warrantee issues. His motivation for that, however, was good: he was trying to save me $400. However, it immediately went wrong and after at least five failed electronic resettings and a refitting, he would not stand by the product or work and told me that a new one was the only way to fix it and that it would exceed $1,200 (installed) after I had already spent $800-$900! He then steadfastly refused to look up or find out from others if my car was still safe to drive given that I had a permanent dashboard computer warning regarding the suspension fault. It affects handling, gas mileage and towing. It has yet to be fixed. Several attempts were also made to find a persistent drain on my battery. Eventually, a fuse was removed to a faulty headlight wiper motor. That did not fix the drain. So, between the multiple visits for failed brake assist vacuum line work, air suspension repair, and the battery drainage problem, not to mention the years-long lasting Xenon headlight bulb being replaced which subsequently went out again within a few months, I have been unable to drive my car at night, unable to tow my trailer, have had to drive slowly by day not knowing if my suspension is safe, and I was dismissed rudely from the store without any support at all for the clearly faulty air suspension valve that had been put in in good faith but without my prior permission and which had never worked! I have been a customer of Aaron's Autowerks for years, spending thousands of dollars there. We had never before had a disagreement nor has there ever been a rude word spoken in either direction. I was and remain extremely disappointed in the way that I have been treated. And I have held off this review because I genuinely like them as people. I have since been directed to other high end mechanics, although I have not yet been able to double pay on these still persistent malfunction issues that have already been paid for. Needless to say I am very disappointed in the quality of work and their attitude although I do like everyone who works there, including the owner. Jeremy Goodwin, MS, MD

My GL 450 Mercedes was giving me trouble on a trip up the coast from California. I have some family…read morein Oregon, and I was referred to this sleek shop. They replaced my breaks, and a broken light but they also made a point to tell me my suspension was on its last legs. I was worried about the time commitment, but they had it ready in a days time. Thanks for keeping this machine in tip top shape!

Excellent service, communication transparent. The quality of work seems second to none. Prices seem…read morefair. Very clean shop. I'm impressed and surely will be back!

I had a very good experience dealing with Ryan and his wife at Miles Automotive.The shop itself…read morelooks organized and clean, family run, and the service is professional and timely. Ryan even worked after hours to get my truck back to me that day, and the price was more than fair. I have always appreciated a good mechanic and I am glad that I have found one here in the Rogue Valley. If you want fair, honest, and reliable service, this is the place to go.

I found the mechanics to be knowledgeable and hardworking. When they found the problem they worked…read morethrough it till the job was done and done right.

Youtube Reivew: https://bit.ly/3Q3UpLR…read more Point #1: Excessive Markup on Fuel Pump A 22-year-old customer brought her car in after the check engine light turned on. She was advised to replace the valve gasket and fuel pump, with a total estimate of approximately $3,000. Because she relies on her car to commute to Grants Pass, she felt pressured and agreed to the repair. The receipt shows she was charged $2,000 for the fuel pump alone. -Typical fuel pump cost: ~$500 -Amount charged: $2,000 -Markup: 300% When questioned, the shop stated that this level of markup is "typical" for their business. Point #2: Failure to Disclose Critical Repair After completing the initial repairs, the customer received a message stating that an additional $3,000 timing chain repair was required for the vehicle to be drivable. This information was not disclosed upfront. When asked why this critical issue was not communicated earlier, the explanation given was that it "may not have been noticed until later." -This explanation is highly questionable. -The timing chain is located in an area that would reasonably be inspected during related engine work. -It is unlikely that such a major issue would only be discovered after completing the initial repairs. It is reasonable to conclude that this information was withheld, as the customer may not have approved the initial repair had she known the full scope of required work. Point #3: Inflated Labor Charges for Timing Chain The shop quoted $2,252 in labor for the timing chain replacement. -Claimed labor time: 8.5 hours -Implied hourly rate: ~$265/hour -This is significantly higher than industry norms: -Typical labor rates: $120-$160/hour The shop stated this was due to "tiered labor pricing" based on job complexity. However: -This pricing structure was not clearly communicated -The effective hourly rate is well above standard ranges -This results in approximately $1,000+ in additional labor cost compared to typical pricing. Conclusion The pattern of behavior raises serious concerns: Excessive part markup Delayed disclosure of critical repairs Significantly inflated labor charges Taken together, these actions suggest a lack of transparency and raise questions about whether the customer was treated fairly.

Awesome service and very knowledgeable. Got to my needs as soon as I went inside their shop.read more

It was great to find Action Auto. I bought a 2005 Legacy sedan that I suspected had a head gasket…read moreissue as is common in these Subarus. Travis at Action Auto got back to me right away when I requested a call, and he was able to guide me thru what they can do to find the problem and also that they'll work with me as to repair priorities. After bringing in the car and having the mechanic go over the entire car, being able to have an honest conversation about what needs to be done....everything was explained to me in detail and my questions were answered with care and patience...helped me so much. I found their pricing fair and Travis detailed each item and went over what was involved in repairing each issue. I highly recommend Action Auto. They've been in business for over 40 years and their expertise and kindness, along with expert knowledge of vehicles, inspires confidence. This is my go to place to all things car related. Huge thanks to Travis and the crew.

Valley View Auto is the best! After moving to Ashland many years ago and trying a a few mechanics…read morein the Area, I found Valley View. They have been taking care of my car for several years. I have sent all my lady friend's as I know that they will be taken care very well. Valley View Auto is trustworthy and fair. Excellent service all the time. They even have a pick up service which I find a great service.

I'm a single senior citizen. Always a risk to find a new and trustworthy mechanic. I moved here two…read moreyears ago and my 25 yr old SUV was making some crunchy sounds and noisy on turns etc. I was sitting on my hands and praying that the fix was affordable etc. The underside of my dear old car was beyond caked with mud, hardened, other debris. They cleaned it!!!! WHAT???? And charged accordingly and definitely fairly. My faith in humankind. Thank you!

A neighbor praised this place's honesty, and she was right. I brought a car in with an engine code…read moreand they checked it out, reset it, and let me know the car was fine. (I had replaced the gas cap, which fixed the problem, but didn't know I reset the code system.) They could have told me it needed an expensive, plausible, but unnecessary repair. The only thing I'd recommend is that they install a more visible sign on the road. This place was hard to find!

Had a wonderful experience. Had a metal on metal grinding on front brakes on our RV. We were just…read moredriving through and needed it fixed ASAP. Jason at Janzer Automotive took us in immediately (between other jobs they were already working on). He then drove over to get the parts needed. He changed the pads and fixed a sticky caliper. All in less than two hours and a very good price. I highly recommend this garage.

Was ready to hand over cash to purchase a car on the lot. We agreed on a lower price, not a man of…read morehis word! Then, the car wasn't on the lot as I had an appointment to test drive it, excuses were made that one of the workers was using it! She could have used another lot car knowing I had an appointment to drive it. She loves it to much, sounds like they won't let it go! Then remove it from being available on your website. I left feeling like I was lied to over and over! Not getting my business anymore! They come across as being very friendly, just not knowing how to be honest and i don't like being lied to!

This place is a total RIP OFF. I brought my 2017 Electric Drive Smart Car fourtwo because it said…read moreit needed annual maintenance. After 2 hours and several calls asking how much they were going to charge with no response, I went to pay and the total charge was $378.74. The only thing they replaced was the "dessicant air drier" which they charged $150 for. They charged $179.50 for the maintenance. I found a YouTube video: How to change desiccant cartridge in a Smart Fortwo Electric Drive (451) https://www.youtube.com/watch?v=unAZEQQ8HWU&t=116s where they said the part was $54.03. WARNING: DO NOT GO HERE!!! They are non-communicative and a rip off. My bad for not calling around and looking at reviews on Nextdoor. Be forewarned. I should have checked Yelp :(

I was so lucky today to have found my way to Rogue Automotive. Was here on vacation and had a…read morevehicle issue. After Amy assured me that they could perform all necessary testing while I waited and after a very reasonable time period Josh went over all detail's clearly and I was able to head out knowing that I'd make it home safe and sound! BTW Price was outstanding. Can't thank the team at Rogue enough!!!!!

these people are terrible and have no sense of ethical business! my bf brought in his jeep bc it…read morewasn't driving normal. it sat there for 2 hours and then they insisted on keeping it another day. little did we know that is how they loop you in to rip you off bc at this point they hold your car hostage unless you pay a $150 diagnostic fee he never ever wouldv'e consented to! swtich and bait. he needed a new alternator and they priced him A $900 for an alternator!?! turns out that they were saying that had to remove and refill the AC etc.. and when he said no way can i pay that @$900 we dont have that kind of money they immediately didn't need to do the AC and dropped the price to @$700! at this point trust is breeched because they originally just said we had to remove the AC to install it and the do not credit the $150 diagnostic (that he never agreed to ) towards the new $700 bill that he was quoted (which he would never pay!!! ) they held his car hostage and refused to release it unless he paid the money that they extorted from him and he never signed. they kept saying that they made a 'verbal agreement' but when we asked for paperwork that he signed saying he consented to the diagnostic they had nothing and kept saying verbal agreement! highway robbery. then we called TNT automotive they came right to him, quickly installed the alternator and gave him an awesome honest fair deal , and the whole job including parts was @$320!!! done in an hour. the kicker being that TNT told us that they would've credited us their diagnostic towards the bill! worst customer service at rogue automotive ever and when he went in to confront him about never signing anything for the $150 diagnostic they refused to take any accountability and threatened to call the cops. gaslighting after exploiting people for money. rogue automotive are crooks.

My 2011 Audi A5 needed to have the front control arms replaced…read more I had read good things about these guys so decided to stop in to see whether they'd be willing to do this repair. I'd gotten an extremely high quote from another Ashland mechanic and was considering doing the work myself. Valley View Auto Repair quoted a very fair - and much lower than the other outfit - price and were able to do the work the next day. When I picked up the car, the bill was less than they had quoted me, as the scope of needed work was less. And the car is perfect again! I really believe these are some honest mechanics that want to do right by their customers. I will be back next time something goes wrong with one of my cars.

I have now brought my car back 3 times. I have told them EACH TIME what the issue is, they have not…read moreonce, listened, or even come close to doing their job properly. They have now charged $4000+ for various things, and HAVE STILL NOT FIXED WHAT I ASKED THEM TO FIX. They either argue, and pretend they know better, or ignore me completely. If they know better, then why is the issue still not fixed? I have ran the problem through every AI and got the same answer, I've talked to 17 mechanics, all agreed that the issue was what I told them. But these scammers, refuse to do their job. On top of that, I dropped it off with a full tank of gas, took them over a month to get it back to me, and the gas tank was empty? There's no explanation for a full tank of gas to be gone, with them just doing test drives or starting it to idle, they clearly did something else that used a full tank of gas, in a car that's extremely fuel efficient. I'm reporting them to the ASE, and BBB avoid them at all costs

Dan was honest and kind. I recommend his work to everyone. I…read morefound him to be professional and relaxed.

Glad to find Dan! He's set up to fix cars right, he's darn pleasant, and his prices are reasonable.read more