This is a very nice Petsmart. The staff is very nice and helpful! I was looking for a specific shape of cat treats for my cat and they were really helpful in helping me find some and also was very attentive! Also the grooming staff, I would totally ask for Matthew. He has really good customer service and is really good with the dogs!! I will totally come back again!! read more

this review is for the day camp in petshotel. I send my dog here once in a while (used to be once or twice a week) to play with other dogs. He gets home tired and happy every time, and the humans are happy to skip the daily walk too! win-win for a cost of $20. If you do a half day (less than 6 hours) you only pay $14. That's very worth it in my opinion. Staff is friendly, and facility seems clean. If you go in on rush hour you might end up waiting for a bit in line. Reservation is always recommended since they can get booked up pretty fast. read more

The selection of dog treats seems like brands that have a lot of processing of their foods. I think a larger selection at Petco exists but the prices there are higher if your willing to pay more. 5 star for customer service. I ordered something online and picked it up in store. The reps working that day were energetic, happy, and helpful. These girls really seem to love their jobs and animals. One rep helped me to my car with my brand new XXL dog crate. read more

Josh is amazing! He is the manager at the pet hotel. Our dog loves it there. We've had a few issues but they have great customer service and have handled everything to our satisfaction. I highly suggest you take your dogs!! read more

PetSmart - Luna - Pet Stores Near Me - Brea, California

I wanted to compliment Petsmart training program and in particular the trainer Doug at the Brea store. I have taken all of my dogs thru the Petsmart training at the Brea store and have recommended friends and neighbors to Doug. All have given me thanks for referring them to Doug and the Petsmart training. Doug's style of training really helps to build a dogs socialization skills and basic obedience. Doug makes the learning fun! Like playing tic tac toe in teams of sits stays vs downs stays. This type of training gets the handlers more relaxed and having fun and guess what, so do the dogs. In puppy class we walk around the store, which is a huge task for a young puppy! So many distractions, noises, smells and people. Doug keeps everyone safe and provides valuable coaching to handlers to keep their pup at ease and not fearful. You can pay a lot more money for training, but why? How well have my dogs done? All of my dogs have passed their Delta Society therapy dog evaluations with little more than the Petsmart training series. One has been invited to compete in the Purina Incredible Dog Challenge this Year. Petsmart provides trainers & training environments that make learning fun! They also provide a fine series of dog training programs for the money. Thank you Petsmart and thank you Doug! read more

Might have been higher if they had followed through as they said they would. I planned a spontaneous family weekend trip. 2 nights, 1 day. Called on a Fri day around 3 pm and made reservations. They said they would call or very to get his shot records and all would be ok. Mind you we are leaving Sunday evening. They call me Sunday morning to tell me that they can't take him because they couldn't get in touch with the vet. I'm supposed to leave in a few hours. Now I'm running around trying to find care for my baby. Not impressed with their level of service at all. Would not recommend, unreliable. What a headache! Petsmart lets me down again read more

Don't board here. The staff is horrible and not pleasant to deal with. My dog has come back from boarding visibly thinner but yet they claim she had bowl movements. I booked boarding reservation online and when I arrived they claimed I had no reservation. I had to show them my email confirmation for proof. Get it together. read more

The employees are very helpful at this Petsmart; I usually go to Anaheim Feed because it's independently owned, however I was in the area and had to get my kitty some flea medication so I stopped in here. After staring at all the different brands for a while, an employee came up to me and helped me choose the best one! He didn't even try to make me get the most expensive one either, just the one that I would need to fix the problem. I was very impressed :) read more

So I'm an obsessive doggie mom and will go through the ends of the earth for my pup. Here are the yea and nays of this Petmart (I've been to about 8 different Petsmarts with my pup. I move a lot :) 1. LOVE their doggie day camp. For $22 a day (or $14 for half a day)- it's a win-win! You gotta give them a bath afterwards because they do smell like crap, but my dog is always very happy and tired afterwards. The hotel staff aren't as nice as I'm used to, but hey- it might be an off day for them. 2. This is one of the better Petsmart grooming salons- I forgot the name of the sweet Hispanic gal, but she did an amazing job on my pup! 3. Their training class is a steal $109 for 6, 1 hour long classes. You can't beat that. They start every week at the same time for 6 weeks. Easy enough. My puppy is an angel, but when she ate my 2nd pair of shoes- I knew it was time to take her to training classes. Doug the trainer, was awesome, but there was another Hispanic gal (who would sub his classes when he was out sick) that I actually liked better. 4. I would think twice about leaving my dog overnight. They really do nickel and dime you on this part. When you board your dog- you have to tell them to add on day camp. I had no clue. I just assumed it was included so when I called (second day in) I went crazy on the poor gal on the phone because they had left my dog in the kennel all day. Are they crazy?? Geeze- throw her in day camp! If I wanted her locked in a cage all day- I'd leave her at home with a boat load of food. I hear great things about Camp Bow Wow from my pal so I'll be trying them next time instead of Petsmart. It's a clean store, usually they are pretty helpful. It's not a busy as other Petsmarts so I can see where the staff can be lacking. Not too shabby. :) read more

Extremely disappointed with GROOMING. They know nothing about pomeranians. The haircutter named "LILY" chopped off my pom's mane and chopped all his fur off. I had family over for Easter and they didn't even recognize him. They thought it was another dog. Stay away from Lily! She will do a crappy job! The salon manager "ROBIN" said she's not sure his mane and coat will grow back! They are ignorant about dogs and are in the wrong business. This is the first time I have ever posted on Yelp, but felt strongly that I had to this time to warn you all. I wouldn't even give a one star rating but it's required for posting. read more

My go to store for my pets. I pick this chain over Petco any day. Petco is not where my pets go! Petco has higher prices and the staff not as friendly and helpful as Brea Petsmart. I spend hundreds of dollars here a month and would have it no other way. I love to spoil my dog and Petsmart is great at supplying me with the goods and service to do so. read more

I always get my pets here!(: All the animals here look healthy and happy. The store has a nice vibe too it because of how organized and clean it is. But there aren't enough employees there sometimes because I can never find anyone unless I go to the cashier or the front where there are only a few... It is a bit pricey for small animals but they have a lot of good deals for dogs and cats!(: Hope this helped! read more

We always get friendly service and helpful tips. Everyone seems educated on the product's. We take our dog to the doggy day camp it's around $16 and an additional $10 for bath. read more

I dont know how long petsmart has been selling chinchilla accessories, but this was the only pet store that had lava ledges and blue coal stones. They had a huge variety of food and treats for small critters. I will definitely be coming back. read more

Very disappointed. Took our dog here for the first time since moving to the area. She was checked in on June 15th to spend the night and to have time to play with other dogs and to have a bath the next day. I was told they needed her vaccination records and we provided upon her check in (all vaccines were done in February 2019). When I made the reservation I was told our dog must have received the Bordetella vaccine which she did in February. " The Bordetella vaccine is a noncore vaccine that is given to dogs that are frequently exposed to other dogs in boarding or social settings. Canine facilities, such as dog daycare centers, boarding kennels, shows, dog parks, and training classes often require dogs to have the vaccine." Long story short when we picked her up an brought her home on June 16th, she was chocking and acted like she was going to vomit. We assumed something was stuck in her throat and it needed to come up. With this persisting she was taken to the vet where she was diagnosed with "Kennel Cough." The only time she has been around other dogs was at PetSmart on June 15th. $548 later paid to the Vet she is on antibiotics and will be contagious to other dogs for 2-3 months. We had booked her for a stay on July 4th which of course we can't take her because we respect other dogs and do not want to infect them. Also, even if we could take her back we will not ever be taking her back to any Petsmart. Not sure how clean her sleeping area was and if some owner allowed their dog to be there knowing full and well that their dog was contagious. Paying $65 for this stay plus the $548 vet bill was not something we budgeted for. Not sure Petsmarts process on Kennel cough. Our Dog will not show signs of the cough after next week but will be contagious for 2-3 months. Her vaccination record will be up to date so I'm not sure how Petsmart handles this. Seems like its just a business and some processes are pretty loose. Will no longer buy anything from Petsmart or board our dog ever again. read more

This place is okay. They should so increase their live reptile department.FYI imma reptile lover. The reptiles r so xpensive, 70bucks for a corn snake and 80 for a ball python. I've seen a corn for 25 and ball python for 40 read more

I went in for my free bag of dog food of 8lbs or less and I was accused of using the coupon twice. The person who rung me up first scanned the dog food and then my coupon and the order disappeared right after as if it went through on the screen. Then she re-did it and then the coupon wasn't working. The person who was called up to help was the individual who accused me of using the coupon twice when it was my first time walking into a Petsmart in about a month. She could have checked it herself on my petperks account. No need to shame customers for something they did not do. So embarrassed and hurt. Terrible customer service. read more

Customer service is phenomenal! We commend Deborah and Juan! Went in today to get prepared for our new fur baby to come home and got excellent guidance from Deborah for all the necessities and Juan got us the puppy guide coupon book that saved us money and paid for itself! We feel beyond ready to bring our baby bully home tomorrow! Thanks guys! read more

Pet sitting and doggie day camp are excellent. The check in process could be a little faster. I wonder when they will get a cat groomer.

alot of animal needs. Very clean and organized. Evryones always nice looking and very helpful. Except This one guy i forgot the name.of.

The associate--Kevin, excellent customer service! As for the Grooming dept, they were ok, not bad but not spectacular either.

They get a two from this specific store... Let me start by saying I've been wanting a pet for a while so me and my bf been researching and we came to a conclusion to buy a hamster. that was everyday for about one month going over hamsters because I wanted to be a able to hold it.. Well my experience was horrible as soon as the girl who works there starter talking.. She mentions she's an expert and she avoids our research so. We talk alone for a second since we were confused of how she was contracting all of our research reviews... We decide to take the white winter hamster...she comes and gets him and starts picking at him with the stick!!!!!!!!! The lil animal starts screaming of course from her roughness with the stick.. We looked at each other with shock.. What the heck with this girl... When she goes over the 2 week return she likes "even if hes dead we want the body!! its like killing the animal before getting out of the store ....the way she said it was with no remorse.....I wanted this pet so bad I brushed it off... I took the pet home thinking he will get better once I start giving him love but no the hamster was so defensive I couldn't even get near the cage and he will start going crazy and that was two days after .. I returned to the store and we complained to this one young manager ( you can tell he doesn't care) and starts justifying her actions !!!!!! I asked for someone else and the new girl was so sweet to our new hamster the way she handle him was so delicate I was able to hold him right away and I'm happy to have him home.. He makes me smile not stress like the other hamster... He probably thought I was that girl ( worst customer service )... I wouldn't recommend going to this store at all these two people I dealt with, girl and manager didn't care. I guess because they are young and just need the money to get by!I suggest if you hire people for animal stores really make sure they are caring. Buying a pet is like adopting its so precious and they ruined my whole experience. Now I have an awesome hamster but I wish I would of been helped by someone who does take their job seriously...... Don't buy pets here... Your experience will be horrifying ...... read more

Me and my dog Herman came here to get Herman some gluten free dog food and a new leash. The store personnel was very helpful and it didn't appear to bother them that Herman, a Great Dane, was riding up on their legs and drooling. Often one notices that people don't like that but here it was no problem. When in the food aisle, Herman tore open a pack of food and ate half of it, including most of the packaging. This too was no big deal and they even brought out some water for him. All in all a great experience and yes we did find a nice leash (on sale!) and the gluten free food! read more

We took our little dog their for a full day and a half. He stayed overnight at the hotel in a suite. He did play day on sat and almost a full day of day camp the next day. Everytime I called, the staff was very friendly, caring and helpful. Josh the manager there is GREAT - always helpful. My dog was very well taken care of and I love the report card they give at the end of their stay. He was excercised and very tired the next day! I felt it was clean and everyone loved my dog! I love that someone is there 24 hours a day and they are always being watched. The only reason for me not giving a full 5 stars is that it is a little pricey, but I do realize they need to run the place and pay their staff..... It is very cute and a great place that you can trust!!! read more

The cashier with the resting bitch face that was cashiering at 11:50 this morning had the worst customer service. I wish I got her name, but but if you're that unhappy working, then don't work at all. You gotta deal with customers. read more

Fed Up with Petsmart. Just who is in-charge? I never know who this dark haired woman is who is obsessed with matting and wanting to shave my little dog down to his skin? I am fed up with having to say he is not matted and leave the hair as long as you can! Then this overbooking. they have so many dogs that it actually took my dog 4-5 hours to be groomed. Why make an appointment if he is going to sit and sit all day. I am done. $70 a shot, rude people and overbooked.....No More. read more

I've only been here a few times and every time I've been, the employees have been somewhat kind. I like to look at this fish and I couldn't help but notice that in every tank, there were at least 3 dead fish. A couple of the dead fish looked like they've been floating around for days. The live fish looked like they were about to die. One employee came up to me and asked if I was finding everything. I expressed my concern and her excuse was "we haven't had time to clean the fish tanks". She even had an attitude about it. I came in about an hour before they were closed and all the other employees were standing around talking and laughing with each other. No time? Really? I went up to pay for my items that I had picked up and they seemed upset that I came up to purchase my items and that i "interrupted" their conversation. Like sorry I'm a paying customer and that you actually applied to have a job?? read more

Super rude customer service overall. Christen P cut my hairs dog and she did a horrible job, my poor dog has red all over his face still and it's been over a week. She cut him and overall his face and did a bad job, didn't even do a nice blow dry or nail trim. I expected my dog to look nice and clean when I picked him up, I've gone to other petsmart and they've done a nice job. Worst experience don't visit this location. read more

This was our first and last time at the Brea location. Our two dogs were there for a week. Only one of them was groomed and she was ok. But our afghan had just been groomed the week before. When I picked them up I was in a hurry. But I noticed the afghan was acting weird when I loaded her. Once we were hime I noticed all of her paws and legs were matted from liquid drying. I assumed it was simply water. But then found that she smelled like urine. I just picked her up from my local groomer and he said she was covered in urine and even had some stains from it. read more

No stars if I could!! Left our lab for the first time at a pet hotel for a week. He is 12 and very sweet. We picked him up and he was urine soaked....it was disgusting that they would not take better care of an animal. Called the manager to find out what happened. She called back after many hours. ...offered a free bath..I politely declined as we immediately gave our boy a bath!!! She said she would check into what happened, never heard back. I would not recommend this pet hotel. Extremely disappointed as we paid over $400 for our boy to be so mistreated. read more

Worst place ever for grooming!! Brought my dogs here and they never called me to come get them so I showed up 6 hours later and they brought the dogs out. My lab was so scared he pooped bloody diarrhea all over the floor and when he turned around his entire butt was covered in blood. They shaved him so short he had razor burn covering his butt and no one noticed not to mention they never walked him and he was in the cage all day in pain and scared. The girl Mel who cut his hair had already left and I am sure did not call to say they were done because of what she did to him. The manager was nice and did take him over to the bet where they ended up having to put him on an antibiotic, antifungal cream and medication for the bloody stools. Needless to say I will never go back. read more

Do not use the grooming department. I had the worst experience with the grooming department. My dog , a spaniel mix has been coming her for the last 5 years. A couple of months go I brought him in for his usual grooming, nothing different. After I got him home that day I notice a red patch on his chest about 2" square where he had been shaved too close. This has happened off and on over the years, but never this big. The also did not trim his tail the way I liked. I called and talked to the manager and she said to bring him in and they would do it, to which I told her I was NOT leaving him there. She said they would do it while I waited. What I observed was absolutely horrific! This groomer was so rough on my dog, jerking him all over. (Come to find out later, she is their best groomer. Don't even want to know who their worst is) They did offer me a refund or the next service free, and I opted for the free service. By the next day my dog's tail was completely raw with all the hair gone on about 4" of his tail. He is highly allergic to regular shampoos and they are supposed to be using oatmeal on him. Well they obviously didn't read his chart. I spend the next two days bathing and medicating him to clear it up. It still is not 100% better, but we are getting there. The following Monday morning I went back to Petsmart, talked to the manager and told him what happened. I demanded my money back and informed him I would never step foot in that store again, not even for food, treats or anything! They should be hiring trained groomers, not kids fresh out of high school or college with no knowledge of how to groom a dog. NEVER AGAIN! read more

My dog Kanye loves it there, its the doggy version of Vegas for him. He is always so happy to be there.

This is for the Grooming Services. Took doggie here to get bathed and groomed. He had a lot of hair, long and easily tangled. I thought Brianna did an awesome work on him and she must have been very patient. Now doggie looks fantastic and ready for summer. Highly recommend! read more

Very very very bad service!!!! I just left this place since the cashiers didn't know what they are doing! They just make you wait for 15 minutes in line just because. I will never come back to this location, I live in Brea and I would rather go to the Petsmart location in Yorba Linda or La Habra. Avoid this location unless you want to "hang out" at the cash register for 15 minutes even though there are not a lot of customers. This place should be at zero stars! Avoid this location!!! read more

I asked the sales associate, who was initially very nice, "where can I find a cat muzzle?" She proceeds to get a bad attitude and tell me "ah! Those don't exist!" I proceeded to tell her "yes... Yes they do." The associate back pedaled and said "we just don't have them in our store." Then she asked me why I was looking for a cat muzzle, like I was trying to do something really terrible with it! I told her that I'm an animal nurse and I will be performing medical treatments at a clients home with a very aggressive cat. Such rude customer service... My work is for the greater good of animals, and the "pet expert" at pet smart tried to tear that down. read more

I came here when my my dog was just born and signed up for the puppy wellness plan. Someone came in ON THEIR OWN and signed up for the same plan and I guess mentioned that they knew me. Weeks later I began to get calls stating that my card did not go through. When I called to check on it they told me I signed up some pet I had never even heard of. That person's card began to decline. Even though the name on that card was not mine and they could not produce the paperwork with my signature on it they still made me pay $120 out of my pocket. I was pissed! It took four months to resolve this issue and I kept getting the run around from the Banfield hospital staff and the department that takes care of the billings. Even when I took my puppy to his appointments the doctor would harass me about the other account that was not mine! Not one person apologized or showed any concern for the issue. Then my puppy was beginning to get really itchy and I needed to get him in so as a last resort I made an appt at the Brea location because it was the soonest. When I showed up they turned me away and said that I did not have an appointment. Twenty minutes after I left they called me and said I missed my appointment. I was FUMING MAD! I called and began to respectfully explain to them why I would be so upset with their company and even then the person did not show any care. Worst customer service I have ever been shown. I would never trust them with my dog again. I will never go back there. read more

We had taken our dog to Camp Bow Wow for day camp and boarding for a couple years. Only tried Petsmart when Camp Bow Wow didn't have availability for a weekend stay. We tried a few daycamp days before boarding her overnight. We booked a two night stay and grooming appt in early Sept. She was picked up on Sunday and Monday she was rushed in for emergency bloat surgery resulting in a $5400 bill. We made no connection to her Petsmart stay even thought we then started hearing that reseach shows connection to bloat episodes due to stress of being boarded. She survived and is doing well now but her behavior since this episode is now making us question her treatment by the Brea Petsmart staff. Our 6 year old dog was previously extremely non agressive. She had never even growled at another dog or person. She has since now growled at another dog and, most enlightening, is when she lunged at a contractor's keys on his belt. In hindsight, my husband indicated that our dog was "subdued" when he picked her up which is extremely unusual. She's always been excited to be dropped off and picked up. We often wish our animals could speak to us and is this instance, we're now finding that she's speaking volumes. My only point of posting this is to discourage anyone from leaving their pets in this establishment's care. It's always easier to see things in hindsight. We will not be returning to Petsmart for anything. read more

I love, love, love the Pet Hotel at this PetsMart location. In the last year I have had to travel often and they always take such good care of my Puggle. They really take their time to get to know my dog and his needs. He takes daily meds so they take extra caution with him to make sure he is getting the right care. They always greet him with love and pet him to make him feel comfortable. When I pick him up and bring him home - he acts completely normal and comfortable so I know his care while I was away from him was great. I really feel they treat their pet guests as if they were their own. I moved recently and still go out of my way to bring him to the Brea location. Leaving your pet behind when you go out of town can be nerve wracking - especially if your pets are practically like children. I can leave my dog there feeling confident he will be ok. read more

Very impressed with the customer service over the phone 8/31/2016 I dealt with Christina who works in the aquarium/reptile area and she was very knowledgeable and was able to guide me throughly with the process of owning a fire belly road and went the extra mile to explain the type of care this pet will need and informed me the website has a complete guide to help through the process. Usually when Dealing with people over the phone they are very vague and feel rushed through your questions and even sometimes rude but not here at pets mart with Christina. I could tell she really enjoys her job, and I just wanted the management to acknowledge the hard work and customer satisfaction this employee brings to the company. Type of person that would deserve the title of an assistant manager/ Manager one day.. Thanks Christina! read more