Standing behind a person who the cashier looked iup every coupon for him and scanned. 10 minutes later she looked up at the line. The only cashier. read more

I tried to return some cat food I've been ordering from petsmart online because my cat doesn't like this batch somehow. A guy in the store was very rude and refused to take the return claiming they don't carry those items in the store. This never happened at other stores I've been to. They were not willing to help at all. I feel like they just want me to go somewhere else and to not affect their revenue at that store. read more

I was calling for grooming appointment, the woman who picked up the phone was giving me an atrocious attitude. I asked if you had a bad day or are you being racist(because my English bulldog is from China and all the vaccine records are not local). She then putted me on hold, I hanged up and called another store in south San Jose location. The manager over there said they can't provide any services to me because a note that Campbell store which is that woman left on my dog's profile. Basically the note was accused of my conduct, I asked the manager from the different store if there is any phone recordings so that I can prove that I'm the victim and the employee was the one who are giving rude attitude and leaving the untrue comments about me. Unfortunately, there is no recordings and I think this is highly unfair!!! I'm very pissed off by PetSmart, because there is no one standing on the customer side and no where you can submit any complaints. If you want to spend money to buy the worst service among earth, go experiencing it. Be careful of pet abuse!!! read more

People who work at the checkout today 5-6 pm. in this store should not work anywhere, they don't have a basic culture of communication and customer service. It is unacceptable that customers who leave money in your store, be treated as you do not need my money is worth nothing, SHAME ON YOU .... I will NEVER ever RETURN TO THIS STORE .... read more

Don't buy anything for grooming. They sold me a defective Andis shear and cannot even return it. Because of this I am out 50.00. I refuse to give my money to this company. Not once did they tell me that once item is used I cannot return it. If I had known that I would not have bought this item. MFs. Rioters shoot have looted this place instead of Target!!!! I am so PISSED!!!!! read more

This is for their grooming dept - I just had my doggie groomed by Eileen at this location. Because it was her first grooming since I rescued her a couple of months ago, I was very concerned about her experience. When I dropped her off, the girls there (Jennifer, Eileen, and I can't remember the rest of their names but there were at least 3 others) immediately rushed to gush over my nappy pooch. Her tail was wagging at light speed and she immediately jumped into Eileen's arms. I was instantly comforted by the greeting and knew she was in good hands. Eileen promptly called me 2 1/2 hours later to let me know she was ready for pick up. When I got her, she was happy, bouncy, clean, fluffy and looking extra sassy - complete with a diva bow on her head. She immediately pranced around to show off her new do - and she smelled like spring. There were 2 ladies who told me they were going to take her home when asked which dog they were there to pick up because she looked so cute. I had a $10 off coupon so the total cost came to $29 - I will definitely return here for her future groomings. All my fears about chain store groomers have been put to rest by this experience. read more

PetSmart - My dog Phoebe, just groomed by Eileen - Pet Stores Near Me - Campbell, California

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I booked a grooming appointment for my golden retriever. I accidentally went to the wrong location - called them as soon as I figured it out to let them know I would be a few minutes late. When I arrived, they told me I needed to reschedule because I was 2 minutes past the arrival time window. That was frustrating (although understandable). But my dog was so relieved - he sprinted out of the place as fast as he could after seeing/smelling how stressed out the dogs were. We will definitely be looking for a different option! read more

We had our Sadie groomed and she's cute but the person who did her didn't take enough off of her!

Went to the store to return something I ordered online to pick up in the store last night. The cashier informed me that without a receipt (I didn't get one), she can only return it onto a gift card. I politely asked for the manager and was hoping that since I order online, it make sense to just return onto my card. A female manager approached, forgive me for not remember her name, and said the same thing. So I told her I didn't get a receipt last night when I pick up. She said that's not my problem. So I immediately replied how is that not your (store) problem? I guess she took it personally and started yelling at me. At that point I remembered why I hated going to this store and was willing to drive to their San Jose store instead for better service, as this was not the first unpleasant encounter with this store. Will not come back to this store again and feel sorry for the nice cashier being caught in between. read more

This store had a lot of good toys to buy for my dog. The cashier even gave my dog a treat while we were checking out. They also have a rewards system that you can sign up for, I saved two dollars with this reward. read more

Terrible customer service, I accidentally called a different store after I needed to cancel an online order and they told me to call this store which the order was sent to. When I spoke to the manager he told me he didn't need the order number and would just cancel it for me without even asking what it was that I ordered or even for my name. So for all I know he could be canceling other people's orders. I repeatedly tried to give him my order number and he refused to listen telling me I was wrong when I had the email confirming my order in front of me. Overall terrible service read more

As many of the reviews below say... do not groom your dog here! I recently got my dog groomed here in part because it was less expensive than other groomers and they had availability. Everything seemed ok when I dropped him off- they were friendly, and they asked what I wanted his cut to look like. When I picked him up, he seemed like he couldn't wait to leave. They said they were only able to trim 3 out of his 10 nails because he got scared (although another groomer managed to do it well last time). Once I got home, I noticed that his chest was so shaved that I could see all the skin underneath. The next day it got worse. He started having major stomach issues, with a lot of diarrhea and blood in his stools. The problem continued to get worse, until I decided to take him to the vet two days later. Our vet said that he had "stressed induced colitis," and that this was causing his stomach problems. He told us that our dog had likely been so stressed out and traumatized by his haircut at PetSmart that he had gotten sick. I then had to spend $145 on the medicine and veterinary care caused by his $50 haircut. Overall, PetSmart may be cheaper than other groomers, but it is not at all worth it. Spend the extra $20 or so on another groomer and you will not traumatize your dog and it could save you some money in vet bills. read more

Not the highest quality of food, but they have a good selection of everything else, and customer service has always been good.

The groomers here are good and have always done a good job on my dog (a morkie - maltese/yorkie mashup). The bath comes with some key services - sanitary trim (butt shave) & ear cleaning for $34 on average. Nail grinds are $12 more. read more

I ordered a cat tree from PetSmart online. Not a smart thing to do. When I put t together, it was missing screws & washers and was very flimsy. I called the Campbell store (#71)) and found a very RECEPTIVE manager willing to help me. She sent over one of her employees with a new tree (she'd emailed what she had on the floor). He took the defective one and the next business day we sorted out the paperwork! read more

PetSmart - Cat Tree exchange at Hamilton store. If you think this never happens, think again! - Pet Stores Near Me - Campbell, California

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Can I tell you how Awesome PetSmart Campbell Groomers are Monique & Lucille we so amazing . My little Boy Henry is a little challenging he is tiny 8 lb Yorke and and My little Girl is a 4 Lb ( she think she a Large mountain dog ) they both she did suck an Amazing job Thank You . I would recommend both if there grooming skills to EVERYONE . read more

Standard Petsmart. I don't use their grooming services or anything like that so I can't comment there. I'm just here to pick up cat food and litter and go. My purry furry is pretty damn picky about what he eats so I can't buy just anything - and they do have a large and well stocked selection so that works for me. Parking lot is large and service has always been fast and friendly, in my experience. YMMV. read more

Showed up here to buy children some fish after they worked very hard to earn the privilege of owning them. on Saturday, 10/8, the guy behind the counter said they weren't selling fish without further explanation. He said to come back "next week". Arrived on 10/16 to pick up fish. Kids fell in love with a zebra fish but when we went to check out, guy at the counter said they weren't selling fish because they didn't have enough staff as someone was sick. He said come back"tomorrow". Came back today after a very hectic schedule. Most apathetic employee I've ever seen is hunched over in a hoodie not paying attention to anything but what appears to be her phone. Another employee sitting lazily next to her in checkout line. I asked for help with the fish and she said, "I don't think we're selling them after 8". I asked why there was no sign explaining that. She obviously could have cared less and went back to hunching over lazily doing absolutely nothing with not a single other customer in the store. I run a business, and would be so embarrassed if these people were on my staff. They can't be bothered to do any job, especially anything that involves getting up and moving. I will not be back. read more

DO NOT USE THE GROOMING SERVICES..... make sure you do your research. I've used petsmart grooming a few times but this last time was the icing on the cake. My poor dog now has patches of missing hair. She did not cut him evenly. My dog is a toy poodle now he just looks like a homeless rat. The groomer had the nerve to say " if you want to me to fix anything, I'll be here tomorrow." I'm like are you serious. What are you going to do?!? Glue extensions on him. Gtfoh. Don't get me wrong, I can deal with a low cut but my dog patches of bald spots!!!!! Oh yeah, let's not talk about his nails... still long and cut at inconsistent diagonals. So frustrating. She knew she fucked up because she asked us to pay first and had the nerve to have someone else bring me my dog and offer to fix it. Oh and not to mention last time she cut him near his private part. She told me that after I paid for him. -_____- read more

I come here most of the time only because it's close to my house.It can be a bit pricey but when they have sales there's great deals to be Had! The do boast a huge variety of pet food, snacks, toys, clothes, accessories and other pets. I'll come here mostly as a last resort because of the prices. Oh and the staff which seems to be mostly HS students are very kind and very helpful. read more

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Fish tanks Shutdown most the time because of what they call vendor quality issues! A lot of betta in there small cups are in bad shape. Most pet smarts are not this bad with their fish. read more

DO NOT BUY FOOD FROM THEM No wonder how low the review this store got. When i tried to complain about the moldy food they sold me, the manager educated me that "It is not Petsmart who sold you the moldy food, it was from the warehouse, there is no fault on us." Excuse me??? Petsmart is not responsible for the sale they made? This is the worst experience i have ever had in my whole life. POOR CUSTER SERVICE and the worst THEY DO NOT CARE! read more

PetSmart - They sell moldy food - Pet Stores Near Me - Campbell, California

Best shopping experience ever. And it was black Friday. Michael the store manager hooked is up. Got a fur babies great gifts. Will definitely be back. read more

Buy on line Pick up..will call Sucks! Mightys well just go buy the dammm stuff what you need with a cart..then spend over a half hour waiting..could of been done and gone all ready! read more

I've gotten my almost all my animals here. I've gotten my guinea pig Bella, my hamster Cuddles, my Dalmatian Molly Fish Named Spotty, And two of my African Dwarf Frogs named Kermit and Webster. I'm very happy with PetSmart! read more

I think her name is Eileen. She drives in from far south of here. I wont name the city. She's super sweet, super helpful and very knowledgeable. You should keep promoting her and make here a store manager. read more

I shop here a lot and I always check out the reptiles since I have seven of my own. Always seeing something wrong with their care at this place, but this time I had to share because this is not okay. read more

PetSmart - Green Anole on the verge of death basically , I don't care if this is a feeder lizard, this is messed up - Pet Stores Near Me - Campbell, California

I had my 2 dog's groomed by Danni and Victoria. The best ever in my 13 years of taking my dogs to the groomers!!! Score! Hard to find. Thank you! read more

Very bad, My dog went for a grooming session there and the groomer did a razor burn near his private area and didn't even tell us. He behaved very differently and refused to get up and go for walk for eat anything. Then I notices he was in pain and called the vet. Vet found out that there was razor burn. I told them to Petsmart. after that my dog suffered for 7 more days to get fully back. So watch out! read more

Curbside pick up is horrible here not my normal pet smart . I usually go to Coleman but I by accidentally ordered her . FIRST OFF the curbside pick up was not working . THEN WHEN I CALLED , they didn't answer . Then I had my boyfriend go in and they said I need an id to pick up my item. and the man giving me my item stated that it says on my email that I need an Id when I checked it didn't say that . SUCH A HORRIBLE EXPERIENCE. And the manager was being a smart ass no type of human decency anywhere. I showed him my app and everything and still doubted me. read more

I come to this store often and usually have the best experiences, but today the woman in front of me was trying to exchange/return a plant the manager Jessica was really rude and aggressive with her in stating that their policy is live things needs to be returned to the store they are purchased at the customer said she understood but that the Almaden store had made an exception before the manager Jessica again very aggressively told the customer she didn't have to do what the other store does. I understand that stores have policies but they also have policies on customer service and the way that this woman treated this customer was really shocking and rude and I just couldn't believe that she acted that way she wasn't nice or pleasant or apologetic at all she was very blaming of the customer and matter-of-fact about how she just had to go back to the other store when as a manager I feel you shouldn't be petty like this or be rude and it would've been very simple to just make an exception and return the $12 plant. chill out Jessica it doesn't effect your personal bank account if you make exception and provide good customer service. read more

So rude on the phone! The girl just hung up on me before i could say anything else. So unprofessional

We went in for my daughter's dead hamster. The young gentleman (I believe Tommy) was very sympathetic towards my daughter and she felt very easy and calm with him. Anyway, he started talking to her like an adult, asked bunch of questions, clarified some concerns that my daughter had and at the end he recommended a hamster (one a bit bigger than the last that we lost). Thank you Tommy ( I believe that was your name) for your professionalism and the attitude towards my daughter. She really liked you. BTW, she plays with that hamster (named ponchik) every day and apparently I am the grandpa. read more

I got my daughter a bearded dragon for Xmas. She's been asking for one. The guy at the store said to setup his cage first . He literally helped me shop and picked stuff out. Told me what I needed. Well, then I Find out I waisted a fuck ton of money. He told me to get the wrong UV light. So I bought the light AND lamp. Bearded dragons can't have sand. He gave me sand. He told me to get a specific basking lamp. Wattage was not nearly hot enough. The tank was too small. He said to eat pellets everyday. Which isn't good. Said to get my baby bearded dragon mealworms which they can't really have because it's hard for Them to digest. I had to spend SOOOOO much extra money. I'm so broke. But obviously I'm gonna get my bearded dragon what he needs. I've spent about 600 on this lizard thanks to your employee. Talk to your staff about learning what these animals need instead of just guessing. My boy was sick because he didn't have the proper temps and UV. And was feeding him food he couldn't digest. I'm not happy at all! Also, don't get crickets from here. They are usually about dead by the time you get home. read more

We paid $50 for our 60-pound dog to get washed and furminated (undercoat deshedding). I'm pregnant on bed-rest, but my husband and I usually tag team the dog cleaning every few weeks. I called the day before for a reservation. They couldn't tell me the price because she's a mutt. Whatever. They ended up charging us $51 including a large-dog surcharge. Since when is a dog that fits in medium-size everything eligible for a large-dog upcharge? Lame! The worst part? They barely washed her and barely deshedded her. She came back home trailing fur like a dandelion in the wind. And, she's not even a hairy dog-- she's got a short coat! We called the next morning to bring her back to re-do it since they clearly did not earn the $51 we paid. They made excuses, but my husband brought her back and demanded she be redone. We brought her back home knowing they did very little, but that there was little else these neophytes could do about it. Tonight is 2 days post grooming and my husband brought the deshedder to the park with us. We weren't surprised that he raked loads and loads off from her undercoat without any effort. I swear, this was the biggest waste of $50 that I've ever had! Seriously: highway robbery. read more

Even by PetSmart standards, this store seems a little more run down than most of their locations. It seems like most of these big chain pet stores popped up in the 90's and they haven't bothered renovating any of their stores since that time. All appearances aside, I still patronize PetSmart because they have what I need for my various critters. The people that work here are always very friendly and helpful, and most of the people in the fish and reptile department are knowledgable about the animals and products needed for them. My wife and I recently had to get rid of a makeshift turtle pond that we built on our patio and we have several refugee fish as a result. I called this PetSmart location and asked if they could take several fish off our hands and they were more than happy to help us out. Although they couldn't resell our fish, several of the employees called dibs on some of our more fancy specimens and promised to give them good homes. Maybe they should do what all the old Safeway locations did and add new flooring and dim the lighting a little. A facelift every two decades certainly couldn't hurt! read more

Used to go here. Don't anymore because of the horrid customer service. There were always long lines, even in the middle of the day, but the day that broke the camel's back was when the store manager came up to "help". He says, "I can take you over here miss". I go to his lane and he has to spend a few minutes logging into his computer. Hmmm, the people behind me in the other line are now at the front. Then he tells me, after ringing me up and me holding out the cash, to run my atm card through. "I want to pay cash." "You can run your card through or you'll have to get back in the other line. I don't have cash in this drawer." Hmmm... this might have been helpful information before you rang me up and the 100 people in the other line already went before me. What might have been more helpful is if I had received this information in a way that did not make me feel like the bane of his existance. I don't usually put a $4 tab on my credit card but that day I did, just to get the hell away from petsmart and never come back! read more

Jessica and Colleen are always so helpful when I go into the store. Martha is always one of my favorite cashiers there.

Is it possible to give negative stars? I am never coming back to this Petsmart location ever again. This review is for the grooming department: Dropped my dog off at 345pm for a haircut only. At 445pm, Petsmart calls and tells me that they're unable to cut my dog's hair. In addition, they said they washed him because he pooped, but he doesn't smell any different when we picked him up. This is the worst part -- How dare you even charge us $25 to say you washed our dog when you really didn't. And did we ask you to wash the dog only? Ridiculous for $25. A waste of time for sure. read more

Just like any other Petsmart the animals look kind of sickly and they're often out of what I need. This pet location is less than a quarter-mile from my house which is why I still come here. On one of my last visits I purchased the last bag of my rabbits preferred brand of food, and to my dismay when I open the bag it was full of moths and spiderwebs. When I took it back to the store they simply exchanged it for me and I paid the difference for a new bag of food, but I was just disgusted by whoever stock the shelves and did not check the expiration date or notice if the package was opened. As for the rest of the store, their animals look like half of them may be sick, but it's a pet smart so I'm not surprised. read more