I had a very disappointing experience at this PetSmart when I simply wanted to learn more about a cat for adoption. The staff were incredibly rude and impatient when I asked a few basic questions. When I approached the manager (male, tall with a long beard), he didn't even give me a chance to explain which cat I was interested in. Instead, he started shaking his head as if I wasn't a good match without asking me a single question. He made me feel unwelcome and as if I was wasting his time, even giving the impression that he wanted to leave while I was still talking. Very presumptive and unprofessional. read more

Petsmart grooming is DEAD to me! I brought our dog here to get groomed during the pandemic and it was really nice. He was not traumatized and since he needed a bath plus good brushing, I made an appointment here. My unhappiness started because the Almaden location is dumb. When I brought in his shot records they made a mistake. His rabies shot is good for 3 years and apparently they put 2 or something. Anyways, in May when I brought in my dog for his grooming, I supplied his vaccination report to correct the mistake. Apparently they accepted him but did not update his records in the computer. Long and short of it, I went in without his shot records and they could not accept him. Don't get me wrong, I totally understand about proper vaccination! But when it is plain that someone in Petsmart has made a mistake, accept my dog and I can drive home to get the records. What is the big deal? I told the girl, just take in my dog, I will drive home and get the records. I was told NO! read more

Great grooming experience. My groomer was Kim; she did very well and I was pleasantly surprised by how fluffy he was after. Highly recommend Kim. read more

Been fairly happy with this location until tonight. I arrived for curbside pickup at 6:57p per my Verizon cellphone and was advised curbside is cutoff at 7:00p. Excuse me, it's not 7pm yet! Suggest you fix your clocks. It wouldn't have been that big of deal, but lifting a 38lb box of kitty litter into my trunk is not easy for this senior with a shoulder issue. read more

I been calling to book a grooming appointment for my dog and is always booked , this time I called 07/20/21 and Abigail is telling me no appointments until the mid of August's , that's the most ridiculous thing I ever heard I will cancel my Banfield membership I will not been shopping at Petsmart any more , please note booking a grooming day to my dog has been a nightmare this several months . The funny part is when I walk in the salon is not busy and not grooming is happening something is not ok . read more

We went to the fish section and my daughter wanted one so we got all the supplies and half of the fish are in very small containers and half of the "glow fish" have such murky water you can't even see them and the betta look so sad once we get home with the best fish we can find my daughter says "can we go save all those fish?" and my heart broke when we told her no...written by my daughter read more

I wish I could give negative stars. I placed an order online around 10 am. At 10:13 I received the confirmation email. At 2:30pm I called the store and spoke to a very rude gentleman. He stated that they didn't even have the order and was I sure i called the correct store. I confirmed that yes I had called the correct store. We went back an forth and he finally asked me my name and stated "NO" that they did not have my order and had already processed all the orders from the morning. I then asked if I could give him my order number to which he replied "no" we do nothing take order numbers. He repeated multiple times that they did not have my order. I then called customer service who then called him. He accepted the order number from her (imagine that) and proceeded to lie to her stating he never told me they didn't have the order but that it just wasn't ready. Such a liar!!! The customer service rep said she believed me because he was rude to her and used a very rude tone of voice. On their website it states the order will be ready within 2 hrs. When I questioned him on this he stated it would just be ready by the end of the day and watch for the email saying it was ready. Really? That's not what the website states. This man is very rude. When customer service called back to cancel the order for me, she couldn't get his name because he hung up on her. Horrible horrible customer service. read more

PetSmart - Pet Stores Near Me - Campbell, California

Awful service. No help to find anything, and when asked an associate the attitude was uncanny.

I went today for a grooming appointment with odalis. they said all they could do is a puppy bath and trim and they could only do the butt area & paws. for being a puppy and basically they dont wanna deal with dogs who get anxious or scared lol. literally just call the owner and we'll pick our dogs up. so stupid and i bet that was gonna be a good $80. ended up at petco an hour after and my boy did so good! a full groom and bath. go to petco on sunnyvale. they are way more professional and looked way more experienced than these girls. read more

i went in to go purchase a reptile and manager at closing time, decided to profile my husband and i. I have owned reptiles before and decided i wanted to get a new pet, i asked for help and he was so rude right off the bat with attitude, denying to help and said "we don't sell animals if the person does not look fit to take care of them", and he wouldn't show that policy on paper. read more

Decided to make a return in store from an online order and arrived on 4/2/23 around 11:25AM. There were TWO lanes opened so we decided to go over to the second lane. The man there said there was only one single line behind the first lane so without any question we walked over to the first lane and patiently waited. The lady in front of us in the first lane got called over to the second lane so we eventually got to the front in the first lane. Okay...? We were a little thrown off because never have we ever had to form a single line behind one lane when BOTH were opened. Mind you, I've been to this PetSmart before. To make matters worse... they gave us so much trouble for the return. Their reasoning? "We're unable to process the return because we do not carry this item in store". The young girl didn't know what to do systematically and the man, Josh, the manager was the most unhelpful person, EVER. Not only was he unhelpful but he started stating policies that wasn't company wide. He told me to contact the online team or to call for a return label because they will not take the return (although I had the receipt and item in hand). At this point, I was FRUSTRATED. I stepped off to the side to call PetSmart's Customer Service over the phone. I was reassured that I can make the return in-store so I went back in line. The customer service representative was still on the phone. The young girl still didn't know what to do and used the walkie-talkie to ask for help from her so called "manager" Josh. I could HEAR him from their communication device. He was livid. He came up aggressively to her register, threw his keys, and used a condescending harsh tone to the young girl. It was completely unnecessary. As a manager, he should have been able to carry himself in a calm manner. He escalated the situation with his own actions. He should not have been a coward and ran away when the employee was already struggling on what to do. And then getting upset when the employee is asking for help. What kind of "manager" is that? The tensions were high and I was super uncomfortable after the "manager" Josh acted out in an unprofessional way. I had the customer service representative still on the phone while all of this was happening. The store eventually wanted to do a no return receipt but we declined since the customer service was already getting us a supervisor on the phone. The customer service representative kept apologizing over and over again for the troubles but took care of us in the end. We ended up filing a CRO under the recommendation of the customer service representative on the phone for the manager's behavior. I will now say that I will AVOID this exact PetSmart. Josh, the "manager", makes his own policies, treats his employees like dirt, and is not helpful at all. I would advise the company, PetSmart, to please take a look into this and review footage from 4/2/23 around 11:25AM. If any employees, current or previous, had any problems with their "manager" Josh, please file a report. His behavior is unacceptable! Corporate should reprimand his role as "manager". I apologize to the young girl at the cash register in lane one. You should NEVER be treated that way, EVER. read more

I'm so tired of the asinine management at this place. Apparently this store is ALWAYS out of bags. Every single time I visit this store and ask for a bag the cashier turns with a surprised look on their face and say "we're completely out of bags" as if it's a shock. This is the only store in the entire bay area that I visit that is constantly out of bags. Not just at one checkout station but the entire store is "supposedly" always completely out of bags. Which means either management can't do their job right or the cashier's are lazy liars. The service is absolutely dismal. The cashier couldn't read my Bansfield Card and claimed it was invalid even though it wasn't. So she requested that they print me another card. After they did that I had to stand to the side and wait for 15 minutes while not only did they ring up everyone else that was behind me in line but they opened an additional lane and took people instead of me as well as I continued to stand there with a handful of items being treated like a complete jerk. There seems to be a manager-type individual with a long beard who aimlessly struts around the store at what looks like a half assed attempt of management; not really doing much. Instead of playing make believe Why DON'T YOU ORDER SOME EFFING BAGS!!!!! ORDER BAGS!!! YOU KNOW LIKE ALL OTHER STORES???!!! Make a New Year's resolution and order some bags. 10 visits to this store in 3 months. WERE COMPLETELY OUT OF BAGS (look of shock on the clerk's face) DurrRRRrrRRRRrr... It's places like these and staff like this which makes me want to usher in an era of AI, replacing these people with kiosks and robots that will be able to order bags on a regular basis. read more

I stopped by for a online order pick up. Used their app to let them know I'm outside, but no one ever came out. I called thei store and told the guy on the phone that I'm here for a pick up. He had a rude tone and said "what order, and did you get an email confirmation for pick up". I told I did get a confirmation and also used their app to check in saying I'm outside. He asked me for my name, and said we will be outside in a rude tone again. Why am I get bad customer service at every single PetSmart. read more

I am absolutely grateful to the ladies in grooming for taking good care of my cat blue and for being so kind! My cat looks super cute and is happy she had a shave and bath. Also the store manager was super sweet and helpful. Much love and until next time! read more

I usually prefer to come here versus Petco but tonight I was so disappointed by their service. I understand that I arrived 5 min before closing, but this was the only time I could arrive after putting my kids to sleep, and they had already locked their doors! I stood there for a minute and someone came by and told me he was not reopening his registers. Please change the store hours on Yelp and on your website if you choose to not go by them because I rushed over here for nothing. read more

PetSmart - Pet Stores Near Me - Campbell, California

my dog was completely out of his prescription food so i went over to this location because its very convenient to my house. when i went to go check out, they asked for the prescription card which i did not have on me. however, i did have a photo and my ID which i offered to show them. manager (or who i assumed was the manager) stepped in and said no they can lose their jobs. my dog is literally out of food and you want to give me issues right now? she said they can "literally lose their jobs." you're going to lose your job over a prescription dog food? no other petsmart has EVER given me issues. and it's new year's day and banfield is closed so i couldn't even go get a new card. who on earth is falsifying a prescription card for dog food? you think i'm purposely feeding my dog special food for his weight management because it's expensive? to be fair, i was not expecting the utmost customer service from petsmart. however, you can have a heart and make an exception to create that brand loyalty i am sure petsmart is hoping to achieve. went to another petsmart and they helped me, no questions asked. congrats on keeping your job! read more

After New Years, the husband and I just bought a 60 gallon Fish Tank, decked it out with all the accessories and made a home for 21 little fishies (planning to get more as our tank is still cycling). We love our fishies home and I think our little fishies love it too. Just a couple of days ago, we were browsing at PetSmart for more fish supplies. I ended up falling in love with one of the Bearded Dragons we seen in passing. We ended up adopting our new baby reptile, Sharky. We already have a terrarium at home so we just needed to buy some supplies. To sum it up, we have been to PetSmart, Petco and all other Tropical Fish Stores almost on a daily for our new fishies and now our baby reptile. Last night, Jessica, the Assistant Lead Associate let us know that they price match with chewy.com and petsmart.com. It's a surprise that we have gone to PetSmart so much and we missed the sign that advertises it right in front of the store. We are so very grateful for Jessica because, we pet owners do invest a lot of love, time and money on our pets. Not only will we be saving money, but we are 100% loyal to PetSmart in Campbell and probably would only go to Petco if it was our last resort. Thank you so much, Jessica!! We will see you again!! read more

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Had an absolute just mean experience here. We walk in and this rude sales associate said "you have 1 minute" and moved so we could enter. We said said no problem we just have a return and he stopped in front of us and said "we're not doing returns now". I know this is completely false because I have returned to pet smart before right before closing, there is no designated return time. Anyways, we kindly asked if we could please return this one item and he said no we're not doing returns. It was 6:57pm at this point and he still refused to let us in even though there was still 3 minutes. Should I have come earlier ? yes. I knew there was a chance if we arrived last 7pm we wouldn't get in, but to be turned away strictly because we wanted to return and not buy something before the store is closed is just sick and rude! He proceeded to lock the gate and close the doors before 7pm, i asked him for his name and he replied "YOU DONT NEED MY NAME" and locked the doors. He was an older man with dark greyish long hair in a ponytail. To be treated with such disrespect and lied to because we had a return and didn't want to buy something is just not okay. I am reaching out to the store manager tomorrow in hopes that they will fix this staff member to be nice or at least normal. You can't allow access for purchases but deny for returns! He was an absolute jerk ! If this is who pet smart has as a shift lead, i am terrified to see their other workers. read more

Not sure who the manager at this store is but PLEASE REVIEW CUSTOMER SERVICE WITH MIKE (old dude with curly hair)! I've placed many orders before and they don't usually ask for for any ID when it comes to pick. Tonight Mike approached my vehicle and immediately asked for my ID. I had GENUINELY forgot my ID at home, and as soon as I explained that to him he began having this stupid mean attitude. Started questioning me on how am I even driving? And kept giving me crap of not having my IF. I nicely asked him if I can show him the order details on the app and also provide him with my email receipt; gave him my name and the email I died and he kept shutting everything down until finally he checked my phone number and decided "to be nice and give me a free pass". All he literally had to do was just come to me nicely and explain the issue of the ID, all of this DMV questioning wasn't necessary nor was his stupid attitude read more

This is the worst place I've ever brought my dog to groom. First time they trimmed his hair down to zero when I asked for a Schnauzer cut. Second time I told them not to repeat the same mistake and they told me to "go somewhere else that will do what you want, we do what's best for your dog here". What they want to do is spend the less time possible taking care of your pet. DON'T BRING YOUR PET HERE terrible service, terrible impolite people. read more

I just had the most terrific appointment for my dog's grooming! I had been taking him to the OTHER pet store near my house but I wonder if they think I couldn't tell that he still smelled and I could still hear his nails in the floor after his visit there! The Hamilton Ave Petsmart Groomers are terrific! They even washed his face (which he does not enjoy, but it's necessary) and cut his fluffy ears so he actually enjoys being stroked there! They OBVIOUSLY care about doing a good job and also care about pets! read more

I gave them a call because I was pulling up to pick up my curbside order and he finally after answering the phone he said hold on And when he re answered the phone I was pulling into the parking lot so he said whe are you located and I said I'm in a white Jeep just pulling into the parking lot. And then he said don't call us out here before you get here.. And I was literally in the parking lot I said I'm right here sir I can see you walking back into the store and he said OK hold on and he went back into the store for another 2minutes and then Made me wait out in the Parking spot. And then he came out to tell me he couldn't find my order. And I literally wanted to go off on him saying you did not have to be that rude saying not to call when I'm not there yet I literally knew you guys were gonna take a minute to find my order and I was coming in the parking lot you didn't have to be rude And seriously I thought about canceling my order and just leaving. Unfortunately my order was put back yesterday because it had been 3 days which I understand. But still pissed me off and then I went inside to get the hamster food I was going for and when I went to the register I was going through everything and then realized I needed to price match with online because it was $2 cheaper online. And the guy went back and he did the price match for me and then he said next time just tell us before we go through all that and I literally was like about to go off again but this is a different guy!! I literally feel like crying I am so pissed off. This location hired some bad employees recently. read more

The staff here are lazy and liars, after a horrible experience not once, but twice with the service trying to get a 8 pound female Maltese poodle groomed, they said she was aggressive ( oh please!). Talking with a friend she took her dog her and her dog died getting groomed, never do get the real story here with what is really going on. If you love you dog, avoid this location at any cost, pic attached of dog and notes from prior groom here. read more

PetSmart - Apparently a female 8 pound Maltipoo is aggressive to this place, beware of this place nothing but lies!! - Pet Stores Near Me - Campbell, California

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My goodness!!! this store is THE WORST! Can't put my finger on it, but the customer service people are kind of strange. After reading others reviews, I decided "WHEW...it wasn't only me." I left the store and made a conscious decision to never return. I would not suggest this location of PetSmart to anyone (at least not until they get their staff some REAL customer service training)! Seriously! read more

Terrible customer service from one person at the grooming center (rest of the staff has been great, including the grooming manager and some of the groomer, so not all bad!). Been taking our dog there for a wash every month and my wife mentioned she's also had an issue with said person. Needs a lesson on customer service and being slightly more tactful when reacting to a customer's concern. Reacting with attitude is never the answer. read more

We went to pet smart today to buy a fish and we were shocked with the huge amount of fish completely dead inside the aquariums. We advised the employees and they didn't even went to check or were surprised about it. I mean ???? Aren't they supposed to care ??? Not to mention the tall white guy I went to ask a question and didn't even bother to look at my face to respond he simply kept walking on the opposite direction from where I was. Hope the manager sees this and take it as wake up call to who your putting to take care of your store and customers. read more

I was extremely disappointed with this particular PetSmart' grooming salon. My 2 year old pembroke welsh corgi was scheduled for a bath and brush/nail clipping and he ended up having one of his nails ripped off in the kennel while waiting his turn to be groomed. My dog tends to be fairly anxious and requires patience and time to acclimate to certain environments. All of this was discussed with the grooming receptionist who (hopefully) relayed this info to our assigned groomer: Aliyah. There was a packed room of dogs getting groomed during this time so I believe my dog had to wait awhile for his turn. After leaving him there for about 15-20 minutes I received a call back and immediately knew something was wrong. The groomer said my dog's right nail ripped off while trying to get out of the kennel and that he is bleeding/limping. They sent him over to Banfield and they shaved his nail down to the bone; one could hear his yelps and painful cries from the other side of the store- it was completely heartbreaking. He was sent home with pain medications, a cone around his neck, and antibiotics to reduce the risk for a bone infection. My dog has had multiple grooming sessions at various PetSmarts and NEVER had this happen to him despite his anxiety. This whole fiasco could have been avoided if I just did NOT bring him here. I don't usually type on yelp to make reviews; however, in this case I strongly felt like I had to share this story to advocate for my own dog and warn other dog owners to think twice about sending their dog to this grooming salon. read more

They have pretty terrible service. Everyone who works there seem like they hate working there and they take it out on the costumers. Everyone avoids helping costumers and the lines always backed up because there's one or two cashiers open. I waited in my car for my curbside pick up for 10-15 minutes after checking in on the app. When I finally called the guy said "oh no you need to call". Whats the point of the app then? The signs also says to check in through the app OR call. read more

PetSmart - Curbside pick up sign. - Pet Stores Near Me - Campbell, California

We love groomer Danni! She is great with our two dogs and now even grooms our friend's dog. She's a dog whisperer and her dog training background makes me feel secure when leaving my dogs with her. One of our dogs is a huge standard poodle and she makes him look gorgeous. Poodle clips are not easy and not every groomer can do them, but Danni excels at it. We love the friendly and professional service Danni provides. read more

PetSmart - Poodle clip - Pet Stores Near Me - Campbell, California

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Our family dog has been groomed here a few times in the past. His regular groomer left + she was fabulous. I dropped off our family dog last Friday, only to be called back to check in on him due to his negligent, very rude + unpleasant groomer (named Heather). She cut his ear open. Accidents happen, I get it. BUT, she was very unapologetic + straight up rude. Too nonchalant, which leads me to believe this isn't the first time she's injured an animal under here "care." She kept saying it's a risk to even get our dog groomed + had the audacity to blame our dog. Huh? I've never heard any groomer say that. She's not pleasant + PetSmart needs to highly reconsider revisiting customer service 101. Needless to say, we'll never be going back to the groomers at PetSmart. (I'd give 0 stars for the groomers if I could) read more

PetSmart - Heather, the groomer, cut our family dog! :( She was so unapologetic + rude! - Pet Stores Near Me - Campbell, California

Excellent customer service provided to us by all store associates but especially from Christina who went above and beyond to make us happy customers. We just got a new French Bulldog puppy and Christina took her time with us. She helped us get everything we needed and she made sure that we got the best prices using the puppy coupon book and online price matching because we told her that we normally shop only online. I have told all of my friends about the service we received at the Campbell location. We will definitely be back! read more

PetSmart - Thank you Christina, I loved my puppy treats. See you after I get all my vaccinations. - Pet Stores Near Me - Campbell, California

I changed my original rating to 1 star because no matter how much Marcus tried to fix the situation, the grooming department had to call and be completely rude and unprofessional in the end and ruin all of his efforts. I was waiting for a call to give me an immediate rescheduled appointment for my dog but instead a girl with a lot of attitude named Veronica reached out. She said she was the leader of the grooming salon and that I had to come back in a week. I reminded her of the rudeness and unfairness I received the previous day and she sarcastically said that she was sick and wasn't able to be there to be fair and not rude. I asked her why they are making me wait so long when I was the original customer who they were rude to and bumped out of the appointments queue and she had nothing to say. Her attitude along with the attitude I received the previous day made me unable to accept ANY appointments from them because I simply don't trust those people alone with my dog for 4 hours. Goodbye Petsmart, you were terrible and your grooming department are hateful and unprofessional. read more

I cannot believe the ABUSIVE treatment of the Beta fish in this store !!! . The jars are tiny and the fish sit on a dark shelf and they hardly have any air with the lids !!! Some of them are floating DEAD. Every time I shop here , I see the same thing. This is ANIMAL ABUSE. Someone should put their manager in a effin jar for weeks on end so he can experience for himself. I HATE this place but its close to me so I end up in there a lot. My stomach turns every time . Its just WRONG. read more

This review is solely on the grooming. I took my dog in TODAY. She just went in for a bath because she smelled like throw up and no matter how many times we bathed her, the smell wouldn't go away. I just picked her up.. she still smells like throw up, her nails were clipped awfully, some nails weren't even clipped! It's like they didn't even bathe her. Ugh read more

Usually this is my go to PetSmart when I have to go to PetSmart. Staff usually leaves me alone to do my shopping even if it is 15 minutes before closing. Not tonight. Some older man I've never seen there before passed me on an aisle and told me they were closing in about 15 minutes. I said "thank you," as I walked to the dog food aisle. It takes me forever to find dog food for my dog because he's allergic to carrots, turkey, chicken, rice and yeast and I think pork. Anyways, the guy passes me again and says "ma'am, we're closing soon." I said "yup. I got it. Thank you." Just a few minutes goes by and he says again to me sounding all exasperated having to reiterate himself "ma'am we are closing soon! Is there something I can help you find?" I explained to him that I was all good its just hard finding my dog food here because I usually go to Petfood express since they have a food he likes and can eat without having an allergic reaction. So he sees the two bags in my hands and said he was gonna say the Nuro food. So i said thanks and he says again "ma'am. We're closing soon." I just kept walking at that point to put the second food back. As I'm walking up to the register I look at my phone and it is only 8:51. I wasn't even in there ten minutes. Which meant I could have still gotten them their canned dog food for at least tonight. So irritating. I got it the first time. You're closing. The nice lady at the front had already told me I had 15 minutes, jerk. read more

Order ear mite from the Campbell location and called to confirm if the item is available since it showed limited availability . Spoke to josh who was very rude and unwilling to even look up the order. Very bad customer service read more

The time on this website is incorrect. They open at 10 AM not 930. I saw several cars pull up I have to go to the door only to find it locked. I am here with my two dogs who want to go win but we can't. read more

This PetSmart location will NOT accept used animal habitat/animal habitat items for return. Regardless if: -You have the receipt -It's within the return time (they had a temporary policy where they were not accepting returns due to COVID-19 but that changed two weeks ago). -The products you purchased were faulty I had purchased a 2.5gal fish tank that came with a faulty filter. How did I know it was fault? Because after setting up the whole thing, it would not make the waterfall affect. I then purchased a 10gal aquarium starter kit and put a bit of water in it to make sure there weren't any cracks or leaks. Well, there was a crack on the bottom of the tank. I called the PetSmart on Almaden and they said that PetSmart started accepting returns ago. So, I go to the Campbell location because it was close to an errand, and an associate said they do not accept used animal habitat/animal habitat items UNLESS that are resellable. Needless to say, I called other locations and they said it didn't make sense and that their store accepted returns. I called corporate and a District Leader was supposed to contact me within 24hrs but that didn't happen. I guess the Better Business Bureau is next. This is unfortunate because as a former employee, I know how customer service is supposed to be delivered and resolved. I'll have to take my business to other locations now. read more

Don't bother with this place because they don't want your business the employees run from customers. They apparently hide in break rooms and don't attend to the fish section at all waited 25 minutes just to walk out customer service is always bad better off ordering from chewy guys read more

Terrible customer service...! It's the typical big fish in a little pond syndrome. I just can't stand it when someone thinks they need to act like they are king of the castle to validate their jobs. I thought a staff that is supposed to "love" animals so much, might extend the same courtesy to a human being. Guess not! I will never go their again. read more

PetSmart - CAUTION!! DO NOT ENTER!!! - Pet Stores Near Me - Campbell, California