Grooming sucks here I wouldn't recommend it to anyone, I rather drive the extra 20 minutes to go to a different PetSmart.

so yah know what? i actually liked Petsmart grooming! SHOCKED?! i know! I was in a bind. My dog stays at my boyfriends house and he was going to be holding a one year olds birthday there with kids ranging from 1-10yrs there. So my princess puppies nails were wayyyy long, so they needed a clip and she needed a good brushing. So i went against all the bad reviews just cause it was close to my work. I go in just wanting the Touch-up. See i was scared to do the whole SHA BANG (bath and trim and brushing) cause at other grommers they had quoted me $50 and up cause she was a playful puppy and a husky. They fit me in on memorial day weekend (they said i could just basically walk in around 3) and I was super happy. with what i wanted it would be about $22! yay! not an arm and a leg! they take my happy pup back and start to brush her. She did pretty good so i ask if shes really dirty. The lady kinda says stuck up like "ya shes REALLY bad" so i say okay.. well can i fit a bath in? i mean shes doing so well! why not? I prepare for the price and its like $40 for everything!! i was so excited i added a nail painting too! bright pink if you must know! lol it took three hours and they held her until 7pm for me to get off work. I was SUPER happy and she looked happy too. very satisfied! read more

I only go here to get my dog groomed. So I cannot speak for the rest of the store & the staff. My only con with this place is that to get an appointment you need to call WAYYYY in advance. Sometimes you can get people on the line making the appointments that I swear are high. My dog is a really bad shedder & we get the "shedding treatment" done here for an extra $15 & I cannot believe the difference it has made. I'm a big big fan of this. It has saved me from allergy attacks & cut back on our dusting considerably. For this reason alone, I will keep coming back. The staff is very friendly & seem to treat the pets well. I also never notice my dog acting odd or has any cuts from the clippers. So I'm happy with this place. read more

Great place if you love animals. In addition to selling pretty much anything one could want for their critters, they offer grooming, boarding, and veterinary services. Good prices too! Fun just to walk around, just like a mini zoo!! read more

This is the only Banfield in the area that would fit in my dogs emergency today. Thank you!! Great service. Very friendly staff.

I came in to buy minnows for my turtle. Melissa, the manager, helped me and I am so glad she did. She is awesome!!! She not only gave me the fish, she suggested an aquatic plant, new filter, and dock. I bought everything! Coming from retail, I really can appreciate someone who is knowledgeable but not pushy. Great job, I will be back! read more

Amazing experience at the grooming salon! Took my pups in last week. I was super super nervous. First timer. The ladies that helped me were very friendly. Roxy was a 5 and came back looking a 10! haha. Definitely coming back! P.s. ask for Dayana! She's a doll! read more

I've taken my dog to be groomed and they did a HORRIBLE job. I decided to try grooming him myself, but it's hard work trying to bathe a malamute! I decided to try Petsmart one more time and Cynthia groomed him. She did such an AMAZING job! I will only let her groom my dogs! read more

I bought 2 beautiful baby rats at this petsmart today. I have bought rats from others closer to where I live but none of them put bedding into the little travel box like this petsmart did! The employees were very helpful and they hung out with me and even helped me pick out my babies while I was having trouble choosing. The low stars that I have seen in reviews for this place were mainly for grooming. I can tell you that the customer service is not the same. It is by far the best and most loving people working here with the birds, reptiles, dogs, cats, and rodents! read more

Dog grooming seems to be one of those industries where it's really challenging to find a reliable source. I had hopes that a national organization like PetSmart would be more organized and trustworthy than a one-groomer operation out of someone's garage but I have been wrong. The treatment my dog has gotten there has always been fine and I never felt concerned for his safety. However, twice I have had appointments cancelled on me with no offer to reschedule in a timely manner, despite this being a full time operation with multiple groomers. The second time they cancelled on me I did not find out until I was there with my dog. They said I was called but I was not, and the next available appointment was not for another week. Only after I left did I receive a notification from the app as well as a text that my appointment was cancelled. I suppose this is my cue to go back to supporting small businesses. read more

I normally go to Petco.not anymore...much better selection here. I went in today and was helped by one of their associates from I believe she said Huntington Beach. I wish I could remember her name but she was so helpful..knowledgeable...sweet..and just plain pleasant. In my opinion she was exactly the kind of person you would want helping you. If I find her at the other location I will add another review. Kudos to Petsmart...I wish the Petco associates were even half as helpful as she was. read more

We had just gottten a dog from the pound and I was SO excited to spoil him with a bath at Petsmart! I call to schedule an appointment, and my fiancé takes him since I had to work. He had forgotten the rabies certificate at home (totally his bad!), but the worker wouldn't be reasonable at all! He asked if he could run home and grab it and come back (we live down the street) and she refused to hold our spot. It was 5pm on a Wednesday I highly doubt that's peak time or they wouldn't be offering 25% off a wash. So he left with our dog and no service. I go back today to get my dog some treats and I just walk by the grooming area when I hear someone who I would expect is the manager on the phone with the employees in a demeaning tone saying "one of you needs to get back here right now it doesn't take two people to do the job" and then hangs up immediately! She then turns to the other employees working and says "that's how you get $hit done" I was so appalled! Petsmart is a family friendly store and the fact that employees are talking like that on the sales floor is embarrassing. If it was a manager no wonder the employees acted as they did the other day! read more

I went in on a Tuesday with a ton of questions and definitely got the right solutions! Thank you mike for your help and helping me with my stubborn dog!! The next day went in for a private lesson on how to get my dog to stop pulling when being walked and mike helped me with it all I walked out of there with my dog right beside me thank you once again!! I couldn't be any more happier with the customer service I got! read more

Just picked up my boxer Riot from the PetSmart Groomers, must say that Mel did a fabulous job and Riot looks great! He is a happy and clean boy now. Thank you Mel, Riot will see you soon again! Thank you for taking care of my boy in the little time I was away! read more

Awful service from the cashier Jordan. I went to get dog food and as I was coming up he was just standing there talking to another coworker about God knows what and when I came up he was totally just not happy to be there, I went to hand him my card not realizing that I needed to swipe it at the end of the counter and he just goes "swipe it there" and points and as I'm swiping he's yelling across the counter asking if he could finally take his break to make a call... I get that it's just a pet store but come on!! Rude!!! (Month late, this was in my drafts for some reason) read more

My friend and I went to the groomer to have our dogs groomed. Ana was very sweet and attentive with our dogs. We got the holiday package it was more than we expected but worth it. I would definitely go back and ask for Ana. While shopping a guy named Matt helped us and was very nice. Thanks guys! read more

Very disappointed in the Grooming Department. Took my dog in for a basic bath which includes cutting the nails. We asked them beforehand to confirm that they indeed cut the nails and they assured us that they would. They called us an hour later and told us she was ready to go. We picked her up and they told us that they couldn't cut her nails. We told them that was the only reason we brought her in and asked if we could get a discount because we didn't want to pay for a $20 bath if we could have done the same thing at home for free. She ignored the request and told us we needed to pay up front with a cashier and after she would give us our dog back. After we paid the $20 for a regular bath (that somehow took them an hour and only takes me 10 minutes) , I went back into the grooming room to get my dog. She completely ignored me and I had to wait for another girl to give me my dog. Needless to say I will never be bringing my dog back here. Waste of my money and time. Do not bring your pets here. They were rude and not very bright. If they would have just apologized and gave us a discount we would have left and completely understood. But that didn't happen. read more

Standard petsmart, but gets a 4th star for the great job they did grooming my dog

I come to this Petsmart all the time! The staff is super friendly, always available, and ready to help with whatever you need. Conveniently located by my market and bank, its my one place stop and shop! I love getting my pups groomed by JOSH. He is so sweet with them. My dogs used to be abused by so many other locations, but whenever they finish their grooming date with Josh, they never want to leave him! Thanks Josh for being so connected and loving with my pups! read more

I have a husky and I asked the groomer to cut the hair behind my dog's legs. This did not happen. I would recommend Petco for grooming instead of petsmart, I know it's a little cheaper at petsmart but Petco has better quality grooming from what I've experienced. I don't plan on coming back. read more

Erica always does such an amazing job washing our German Shepherd. I'm sure they're all great but Our dog loves her so we always go back.

DANIEL In the grooming salon is amazing. He knows exactly what to recommend and how to handle dogs. He's a very kindhearted person and you can tell he loves his job. I would definitely recommend coming in to get your pup groomed with him. Makes nervous dogs feel at home and I as a pet owner comfortable to leave my pup in his hands. read more

Came here yesterday to get a hamster and hamster supplies, so of course i had a lot of questions. Looking at cages the person helping me was not very helpful, the cage i wanted had a few dents and was prepared to buy a different one if it was escapable and he said no, sort of rudely. He didnt really seem to care to answer any of my questions. The next morning i woke up to her running underneath my oven, 20 mins before work and had a very hectic morning. I returned the defective cage even though it was used (which was nice). I tried to get some help asking which cages were better because i no longer trust the wire cages and they said none of the cages would work. I could get an aquarium though. I went to the front with my aquarium ready to purchase and the manager told me flat out that my hamster was going to die if i put her in an aquarium. Thouroughly confused and frustratef i had to return her in order for her to be in a more comfortable place not in the cardboard carrier so i could research more. Went to petco and they recommended an aquarium for me and received much better service, i then came back and got my honey bear back. Will not be returning to any petsmart locations. Leaving 2 stars because the lady who helped us get our hammie back was very sweet read more

ABSOLUTELY LOVE THIS STORE AND EVEN BETTER THEIR CUSTOMER SERVICE. Came in last night inquiring about fish. Was wanting to buy a beta for my work office, and then some GloFish for my personal office at home. Saw an associate and asked her some questions, cannot remember her name buy and boy was she wonderful. I couldn't have had any better help! What stood out most to me was how above and beyond she went to help me as a customer. One of her coworkers came up and asked how her break was, and she replied, "I havent taken one yet." I then said, "Oh go take your break I don't mind," and she kindly responded, "That's ok, im only here for 4 hours anyways." Couldn't have thought of a kinder and more personal customer service response. She was a wonderful person to come across. For all the STUPID questions I asked about fish she still was very patient and great with answering all my questions. She went as far as getting the items personally for me and telling me what I needed and what wasn't needed! Working in retail customer service is very important to me and when I come across a wonderful person I just have to appreciate that kind of kind nature. Even the cashier who checked me out was wonderful! Thanks ladies! (: I then woke up this morning, to find my beta is happy and swimming around in his new tank awaiting to be brought to my work office, but unfortunately my GloFish did not survive. I did everything I was suppose to do (precondition, clean everything, get the pump going...etc..). I then called to see if I can get a refund, and the woman on the phone was very apologetic and super kind about the situation. She personally said, "I am sorry to hear that." I then find out it was the same person who had helped me last night. Not only is she super helpful and kind in person, but also over the phone. What GREAT SERVICE! Thank you! My pets & I love this store! (: read more

The grooming salon has people working there that are incompetent and unaccommodating. My dog needed a haircut and her nails trimmed. I scheduled an appointment. I took my dog in and some kid named Danny was going to groom her. Danny gave me a call shortly after I left stating he cannot finish my dogs haircut because she wouldn't standstill and she was trying to bite him. He said I could come another day preferably during the week. No I can't Danny!! After Danny being to scared to finish my dogs haircut and unable to trim her nails, I was furious. Renee, who has groomed my dog before was working. She was unable to accommodate my dog even though I was already there for an appointment and my dog was missing hair due to Danny unable to finish his job. Thanks Renee for being so accommodating. I'm not disappointed I'm furious!! I cannot believe this happened. I would not recommend bringing your dog here. Horrible customer service. Poor leadership. read more

Love this store because of the terrific customer care. Katie was so nice in helping me with an exchange, and in helping us locate the things we needed for our pet turtle. She has certainly raised the bar at this store, and I will continue to shop here for my pet items as a result. Also, I adopted 2 rescue kittens from their Pets in Need Program, and they have turned out to be the best kitties! Highly recommend a visit to this location, and thank you Petsmart for having Katie on your staff. She could not have been any nicer or more helpful. read more

When I worked near by I would bing my Husky Mishka in to get groomed by Daniel and he was always vet sweet to me and my beautiful girl. She always looked wonderful. The staff there is very sweet and the trainer Luis was very helpful every time I had any questions about my dog! The Banfield staff was also amazing at all well. I miss going to that petsmart and I wouldn't hesitate to bring my pets there again! read more

Again i want to thank Stephanie for all her great service if you need great service ask for stephanie she will go out of her way for you

The service is amazing here. We love this store so much. The manager was also nice and helpful. One employee that stood out with their kindness is Heather. She is absolutely helpful and nice. Heather is a hard-worker, these qualites shine in almost every employee there. Pets are also really cared about there. On Black Friday, their fish department had sold so many. This place was clean and awesome! read more

Well, I usually come here to buy products for my cute little pommie. My bf and I came here while it was about to close and this lady at the cashier hollers out we'll be closing in 5 minutes. Yes, we know! We needed to get something really quick which we did. Went to this cashier that hollered out to us named, Teri. She was really rude! We did NOTHING to her for her to be acting rudely to us! We were all nothing but smiles! I was looking at the dog tags and there was this little picture of a paw in front of the tag. I asked my bf, so is it engraved in the back? My bf asked this old hag and she said in a rude tone, "yes it goes on the back, it can't go in the front... you wouldn't want to put it in the front now would you?" and I answered, "very funny". Ugh! She was totally patronizing us! What kind of customer service is that PETSMART!? I can't believe you guys hire such employees! The rest of the other people there were nice but this chick has some issues with wanting to go home. How about I send you home permanently by getting you fired! read more

i've shopped here many times for my cat's various needs and plan to continue doing so in the future. each time i've been i've been offered friendly, helpful service. one time i came in for pet food. the kind i usually get was on sale but there were none in stock. i waved down a random person to ask if there were more in the back. turns out it was the manager. she told me there were no more in the back but she'd be happy to offer me two of the smaller bags (which added up to the same amount as the bags that were on sale) for the same sales price. they're also the only pet store that i know that actually sells a litter pan appropriate for litter pallets. the kind that has a grid in the middle so the pallet dust can be shifted down. everyone else just sells the pallets but not the litter box you need. today the service i got was even more exceptional. i had hurt my back slightly (when doing kettle bell swings, give it 100% focus or else there might be an opps you'll regret) and was reluctant to stretch up slightly to reach for a light box or walk up to the front to ask for help. i called the store and told them i was standing in the aisle and to please send someone to help me. the guy who answered my call came promptly (15secs) and was friendly. he got me the box i needed and asked if i needed anything else. i said since he was here, if he could also grab me a bag of feline pine (a heavy bag of pallets around 20lbs). he placed it into my cart and asked if there was anything else. i thanked him and replied no. he walked away, took 5 steps and came back to ask me if i'd also like help out. it was raining so hard you can literally hear it pounding on the roof. "really?" i asked. "but it's pouring outside! do you have a windbreaker for the rain?" "no but it's ok" i saw no regret on his face upon hearing the word rain, no dismay that he would be drenched, just friendly willingness to help. (we ended up sharing my umbrella to and back so he didn't get drenched but we both got pretty damp. he always also surprised and grateful when i called him back after he loaded my car and left without me into the downpour, not expecting me to walk him back) as for the grooming dept. i've never had an animal serviced here but i always like to walk by. i've never seen any distressed animals while they were being groomed and it seemed like the people i watched were doing a competent job but that's just what i get from a few mins of watching every couple of months. read more

Don't take your dog here to get groomed. Appointment was at 8am and they didn't start until 9am. My dog has been here for over 5 hours. The girl who was grooming my dog wasn't focused, she would let my dog wait on the ground while she was talking to her coworkers. read more

Karlie does an outstanding job. Our dog has never looked so beautiful. Karlie is very kind. Couldn't be happier. I would recommend her for all your dog's grooming needs. read more

Extremely pleased with Petsmart and this location in particlar! Not only is it close to my house, but ive received excellent service from every employees in every department from Banfield, to the groomer, to the cashiers. They always have cute merchandise relevant to the upcoming holidays, the store is always clean and I always find what I need. I wish i could remember names of individual staff members that have gone above and beyond for me but I dont know them :( However I know one guy that was a trainer and he ended up transferring to another location about a month ago was very caring when it came to health issues with my new puppy and helped me pick the right play pen for me. He saw that my hands were full between carrying my new pup, my phone, keys, purse and the box was very large and heavy so he helped me carry it to my car and put it in the trunk! I would definitely recommend purchasing the puppy care booklet, as it has great deals and more than pays for itself if you use petsmart as your regular pet care location! read more

Have been bringing my dog here a few years and been satisfied. They had a special awhile ago and had the academy people doing the grooming for ten dollars off. The cut was horrible but I figured it was practice for them. I took him in yesterday and he looked horrible. I told them I wanted him the same length all over with the top a little longer and didn't want his ears poofy. He came out shaved with a big head and all the hair cut off his ears. I let it go, but noticed he was acting funny all the way home. Just laid on the floor in my car with his head down, usually he's so excited to go home and happy and hanging his head out the window. When I went to pick him up he yelped as if something hurt. He's been licking his arm quite a bit as well. Also just noticed a raw gouge on his face that's obviously sore looks like the razor scraped him. Will never go back there again. read more

Wow! When I pick a dog groomer or any establishment, customer service is going to be my priority. This Petsmart grooming dept lacks everything nice! And get this, I didn't even get to use their service upon making this decision. Here's the deal: I called multiple groomers-Petsmart quoted me the cheapest prices and I had been to the location in LA recently before moving to orange this month-so I make an appt-I arrive at appointment time with my 2 labs and cricket cricket....2 girls standing there, each shaving a puppy and don't open their mouth to acknowledge my presence. I say HI! and they respond 'Can I help you' yes, I have an appt and I'm here. They look down. One chick puts the dog she's shaving down and walks over and demands my rabies paperwork and says it's expired-which I know bc I have vet appts set up already and had been to the petsmart in LA so thought this wouldn't be a problem. I understand that it is but that's not what pissed me off. The ugly girls working there who can't open their mouth much less hating their existence is what put me in a bad mood. I have to be thankful this all happened bc who knows what kind of half ass job they would have done had I gone through with it. I'm takn the pups to animal lovers who will love washing and shaving them. :) Petsmart should fire and rehire grooming staff! It's killing their reputation. read more

I had spent the last two days trying to get a coat for my dog. Calista went out of her way helping me search for a coat. She also took me to a second set of coats where I was able to locate two in his size. Warm customer service. read more

I love going to Petsmart with my 3 dogs. The team is marvelous! Always ready to help & all the people who work there always say hello. The two trainer, Paola & Maria are always ready to give you help or advice when needed. The classes are well run & the trainers are knowlegable. read more

Wow, I am beyond angry right now. Took my dog here twice, since I just moved to the area, without any big problems. I've never read the reviews about the grooming here because I thought hey, It's PetSmart! WRONG. On our third visit, my poor pup was bleeding in his ears! What in the world did the groomer do to my dog? Whoever groomed him is darn lucky I did not pick him up and that my boyfriend, who doesn't really check on the cleaning of our dog like I obviously do, did pick him up. My dog currently has SCABS and dry blood in his ears. And yes, I can tell the difference between a dogs ear wax and dry blood. There isn't suppose to be ear wax (but of course there is because whoever groomed him did a sh!t job) and you definitely see the difference in not only color but texture of the ear wax and blood. My dog better not get an infection. Besides that, my dog also has cuts on his hind legs. I will now be taking my pet to one of the many other groomers around the area that I pass by before going into this PetSmart. And if his ears don't get better in a few days I will be taking him to the vet, so thanks a lot PetSmart of Fullerton. read more

I've had so many issues with this store, never had worse customer service! The employees don't know the information they should know!! Okay first off I've gotten two Guinea pigs from this location. First time was alright, minus the fact that I spoke to an employee on with ball I should get my Guiena pig, after bringing it home, after some researching on what they like and care. I actually turns out they are not able to use them due to the fact it can break there back. After I had received my last Guinea pig, about a week after she started to lose her fur. So I called them immediately, turns out she had to be "returned" in order for her to see there vet (they told me I can but her right back). They told me to wait for them to look at her, waited and after asking a while later they told me to call in 2-3 hours. I called exactly 2 hours later to I'd they closed and had never even taken a look at her. So I called to have the manager speak so rudely over the phone. So I came down to speak to her in person since I had spoken to their employees all day, not the vet. So I'm in the middle of trying to explain to the manager and she walks away mid sentence, and literally ignores me when I tried to approach her again. read more