They always called after I have scheduled an appointment for my dog, to ask if we can go earlier, another day. I did not agree to move the time if appointment bc i have everything arrange. So the same day after I have drop off my dog, they called to say that she was extremely anxious even though I gave her the a pill to relax. This has happened for the last two appointments. There was never an issue before. I doNOT recommend!!! read more

When I first moved to the Bay Area, I was skeptical to take my pup to a PetSmart to get groomed but my reservations couldn't be more inaccurate. We have been bringing our baby to Snowy Q for about 8 months now and we just adore her! She is SO good at what she does, so attentive to detail and her work is perfect EVERY time. I could not be happier with having someone like Snowy that I can count on and trust my pup with! read more

PetSmart - A few days post haircut and the cutest baby - Pet Stores Near Me - Milpitas, California

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This petsmart is pretty clean but their treatment of animals is awful. Hamsters missing water and TONS of dead fish. read more

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First time taking my dog to this store since all the others stores had no availability. I came to pick up my dog and he rushed over to me. There was something off about him for over a week and he kept licking himself more than before. Finally took him to the vet and it turns out they nicked him and didn't even tell me. He now has a skin infection. My dog still isn't the same and I'm out hundreds of dollars from the vet. read more

PetSmart - Bill for petsmarts screw up - Pet Stores Near Me - Milpitas, California

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Dont get me wrong their staffs are really friendly n nice. I took both of my dogs to come there for 1st time. My standard poodle were so matted so they shaved her down she looked so fresh n clean aftee but 2 days after the haircut her ears got really bad infection bc they way they plucked her ears wasnt property- I guess. A trip to Vet for sure. Poor my baby just went through stomach surgery 2 months ago and now is ear infection. The story wasnt ending like that. My 2nd baby is getting worse. He is a happy handsome guy. I picked him up that day i realized his tummy was really full. So i dont know he got lots of treats from them to keep his grooming session going easier?!?! I dont know. Then he started to have diarrhea after he got home. Like a bad diarrhea. I was worried. Then next day his belly n underneath of armpits were so red. Like rash but lots.. He looks so sadddd. He is a happy boy always smile but now he is just so itchy n sad. He might got razor burned or he got infection because they dont clean their tools properly i dont know. Have to talk to Vet tomorrow. I just feel bad that i like their staffs overthere but for sure i never come back ever again any of petsmart location. read more

PetSmart - such a happy girl - Pet Stores Near Me - Milpitas, California

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Place is perpetually understaffed at the front. Can always expect a long wait to checkout. Go somewhere else if you can. The staff are nice, though. Nothing wrong with the people. read more

This review is solely for the employee by the name of Nathan. My boyfriend and I were in the area and came into this Petsmart location looking for some things for a new fish that we have, and Nathan was there to answer all questions we have and gave us extremely helpful advice and tips regarding fish keeping. Nathan gave us recommendations for tanks, fish that were compatible not only with our current goldfish but also with our lifestyle, and was all around extremely helpful. My boyfriend and I don't live in the area ourselves, but I definitely see us making the trip down to Milpitas solely for the help of Nathan! I definitely recommend coming to this location and asking to speak with Nathan if you have any questions regarding aquatic pets like fish, snails, shrimp, etc! read more

We had one bad experience about 3 yrs ago, but have found Tabitha at Petsmart grooming. She is great and the old problem we had with appt scheduling has completely changed with the new website appt booking. Tabitha is so awesome, and am glad Petsmart made changes and we found Tabitha. My dog Benny looks so good after being groomed. I am happy to update my old bad review to an awesome service one, and am happy Tabitha takes care of Benny @bennnythemaltipoo She does a great job! read more

I love this petsmart. Everyone here is great, especially Frankie who we usually see when checking out. He has such great energy and is always so friendly! Hands down, best customer service we've ever experienced! Our puppy Rambo, gets lots of love from everytime we stop by. I also love the groomers, they are patient and very thorough. I would HIGHLY recommend Anthony who has made our experience so great, that our puppy always goes straight to the groomers looking for him. He knows exactly how to groom Goldendoodles so that they don't look like poodles. He always takes his time and our puppy loves him so much that he runs straight for the groomers every time. He's that good with your fur baby's! He also will give grooming advice after and is very in tune with how your puppy is feeling! Thanks to everyone here! read more

PetSmart - Our happy puppy loves getting groomed by Anthony who is excellent with dogs! I would highly recommend him! - Pet Stores Near Me - Milpitas, California

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So I brought my dog Max in for basically an "emergency" grooming session. This summer heat has been awful for him and he's been biting and pulling out his own fur. Bear in mind, I drove pretty far today for an appointment with Jessica C. So far, this is the best bath and haircut he's ever had! Normally he comes back incredibly anxious and clingy, but today he was fine on the way back home. His haircut is so cute, and I can tell Jessica took her time with him. Usually he still has little strings of fur, bald spots, and long fur between his paw pads and in his ears- not this time! His fur is soft, rounded out, and no bald spots at all. I wish I had had cash on me to tip her, so I'll send her at least a thank you card. I also really liked the cashier who checked us out. She was friendly and made sure I knew what I had on my account etc. (Her makeup was dope too lol, she had a really adorable little crescent moon drawn on her face!) Too bad we're so far away, otherwise I'd bring him here for all his grooming needs. Thanks so much, Jessica. :) read more

PetSmart - Max's paws rounded out instead of just haphazard like other places. His toe beans are nice and clean too! - Pet Stores Near Me - Milpitas, California

Not sure what happened this time but my puppy came home with cuts. She looked so sad when I picked her up. read more

PetSmart - Pet Stores Near Me - Milpitas, California

I took my puppy in for a puppy bath and he came out so clean! I was initially worried and nervous since it was my puppy's first time getting groomed (and he doesn't like baths to begin with). Tabitha, his groomer, assured that she'll contact me should anything go haywire. When I went to pick him up an hour later, she was sitting down with my puppy ensuring that he was okay in the new environment. Although I'm not a huge fan of the shampoo smell, I'll definitely consider on returning should my puppy need a bath again. read more

PetSmart - Pet Stores Near Me - Milpitas, California

This was the best PetSmart experience I've ever had. Every employee I came across was friendly and engaging. I brought my dog in for his first grooming appointment and was worried sick because of all the horror stories I've read about dogs going to the groomers and somehow dying while there. The groomers at this location were very communicative. They explained the different services to me and were great with the animals, being so patient and understanding. It was obvious that everyone here loved animals and were passionate about their work. Doggo came back clean, happy, and with a very smooth and shiny coat of fur! read more

GROOMING REVIEW: The first time we took our puppy to get a bath, he returned home smelling good, looking good, and shedding a lot less. The guy who did his bath did a GREAT job. HOWEVER, the SECOND time we took our puppy to get a bath, he was STILL STINKY and he was shedding MORE! I'm not even sure if the girl put shampoo on him!! I've decided to give my puppy a bath myself or take him somewhere else. STORE REVIEW: The handful of trips I've made to the store have been overall positive. The staff always walks by and asks if I need any assistance. They were nice and even let me weigh my puppy because I was curious how much he weighed. Majority of cashiers are strict on coupons and don't allow overage on coupons. Get in line for the young dark haired guy if you can because he allows coupons without scrutinizing each one. read more

Took my dog for grooming and teeth cleaning for the first time. Job was excellent. Personnel was friendly, professional and open to discuss our requirements, and made very good suggestions. Will take my dog to this Petsmart grooming moving forward. read more

The store at this location was well stocked. When the one closest to my home was sold out of my kittens food, this location was fully stocked. Customer service is above and beyond and each time I was there I didn't feel ignored. Store is clean and finding parking is a breeze. read more

Very rude staff who don't want to help their customers. I will never use this pet smart again. They need training in customer service.

never take your pet to pet smart Milpitas. They clip your dogs ears and do not claim any responsibility. Costed us $800 to fix the damages! still does not count for the trauma they put my pet through. There is no process of reimbursemeant or bother about taking care of the customer after putting them through the experience. read more

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Aylin and Lillian groomed my dogs. I took two dogs to get their hair cut, nails cut, and teeth brushing. They did wonderful jobs. The body hair were nice and cut, and the hair on their head were nice and round. They smelled so very nice. The cost is very reasonable. Great Job. read more

I mostly go to this Petsmart for all my doggie needs but most importantly their grooming service. Let me praise them for their awesome customer service and for keeping my baby boy looking handsome! Recently it was Brownie's birthday (my best friend) and after he had his spa treatment they fancied him up with a cute birthday bandana. I appreciate their passion in what they do and I will always return back here! read more

PetSmart - Pet Stores Near Me - Milpitas, California

My dog was traumatized from the grooming service we received here. This review is for Anthony B and the manager Tabitha. I visited this PetSmart before Christmas season and again recently in January 2019. I would not recommend ANYONE to go here, even if you're in need of immediate services. Timelines and Communication: We checked in at 9am and did not leave until after 3pm. I came into the salon asking for an estimate and each time they said "oh it'll be one more hour." When I finally saw Anthony around 12 he said, "Oh I'm about to start the cut." What have they been doing for 3 hours then?? If they were behind then I wouldn't mind rescheduling the appointment so at least my pup can walk around outside. Grooming Service: We checked my dog in and the associate said he was a little tangled but they would be able to achieve one of two hair lengths. Most likely the shorter one (keep in mind she pointed to short hair lengths that are not completely shaved off). They asked me to sign a paper, the associate said it was to say that I understand his skin may get irritated. To summarize the rest of what happened: They shaved my dog down and stated I signed the paper that says if he's too tangled then they are allowed to. This is when I went to the grooming manager Tabitha. I was concerned because it was winter and I didn't want my pup to freeze. She showed no sympathy at all. She said, "Well you signed this paper." I asked for a copy and read the details. She then turned to Anthony and whispered if he could show me the tangles. He didn't have them. Let me say this again 0 PROOF FOR SHAVING MY DOG DOWN. Also we asked for a teddy bear cut. At least his head still had some hair- the cut was uneven and he still had tear stains. You had my dog for 6+ hours and you couldn't even do that??? I was told he would have some hair when I checked him in and we walked out freezing because of this TERRIBLE grooming salon. We got him some jackets so that he could still go on daily walks, but he would still shiver - all because of this horrid place. The 1 star in this review is for one of the store supervisors who understood because he has dogs himself. He agreed this was absurd that they kept me in the store almost all day, had me constantly asking how much longer the appointment would take, only to shave my dog down without any notification. He said I wouldn't have to pay for it and talked to the grooming salon with me. read more

This is a great place to shop for your pets. They have many good deals and gave good advice on your pet's needs. The grooming dept have very friendly staff and does a great job as always. The store is so clean and organize which makes it so easy to shop. read more

If I could give - 10 Stars I would. brought my dog in for the grooming he usually goes to Jessica which is now gone unfortunately was the best groomer in there. Come back to pick up my dog horrible cut. He seemed a little off something was wrong. I go to check out his backside there is blood with a nick to his backside. If you're not skilled to do this job you should not do it. ALYN!!!!! WHY I TIPPED YOU ?? TO HURT MY DOG WARNING WARNING DO NOT BRING YOUR FUR BABIES HERE VERY UNSKILLED GROOMERS. read more

We just adopted a kitten and realized he had fleas. We went in the store trying to get help from one of the workers. We talked to a male worker and he was so rude and just told us to go to the cat aisles. That's it! He also checked us out at the register. He avoided eye contact, acted gross out by our kitten and us??? Wth.. read more

This review is related to a recent grooming service. I have had my dog horribly chopped at nearby PetSmarts before. Was a little nervous to book again, but a bunch of nearby dog owners said the Milpitas branch was much more organized and gave better quality haircuts. I booked Anthony on a Sunday afternoon. It was pretty quiet in the grooming area which was perfect for my tiny nervous dog. She's a 5lb toy poodle and I am particular about her haircut. Anthony gave a great consultation but also executed really well. I knew he was going to work well and be gentle with my tootsie. Whole process took about two hours. She left happy and I left happy too. Haircut was smooth, even and was left @ the desired length. Sometimes my dog leaves traumatized but not this time! Will return. read more

PetSmart - Happy dog post-groom! - Pet Stores Near Me - Milpitas, California

This goes out to Michelle at the store... I came and the associate Michelle says the cat litter is in the back corner and rolled her eyes. MS. MICHELLE you are a customer service representative for petsmart. You are suppose to provide customer service. However, they do get a star because there was a male who did point me out to the cat litter and apologized for MICHELLEs rude behavior.. Thanks male employee for helping me out. read more

There's ALWAYS a sudden price increase with nail trimming whenever I come in, but they claim it's "never changed" like how their system "never changed". Came in last March, was told nail trim is walk in only for $10 and gave them my info+ vaccine/rabies shot since it's been a few years with a brand new system. Came in yesterday (6 MONTHS AFTER) for routine nail trim. New guy told me they couldn't find my number or info on their computer so I asked if they got a new system, but his coworker claimed it's been the same for 2.5 years. Nail trim is now $12 and I can assume it will keep increasing like precovid where they went from $10 to $18 in less than a year also claimed they never changed the price. WTF PetSmart? read more

This PetSmart location is my go-to for my doggy baby Bear's food and toys need along with hamster related items. This location is close to home and the service is nothing short of friendly. I've always received service with a smile, sales associates are friendly & helpful so I will definitely continue to shop here. Also, if you have dogs their clearance toy selection is a STEAL! My doggy child goes thru his toys the same he does with his raw hides so it's a BIG plus that the clearance toys are under $2. read more

Took little man here the other day after lunch. Just the mention of this store lights up his eyes. Little kids are really easy to please if you know what to do and where to take them. This place has- *fishes *frogs *crabs *birds *hamsters *chinchillas :) SO CUTE! *mice/ rats *Dog grooming station *an adoption center *a training center *a vet all located in this store. :) Any place that does not cost me anything and keeps my son happy will foreva get 5 stars from me. read more

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My favorite place to buy almost everything for my dog I visit here once or twice a week always clean with great customer service read more

PetSmart - Petsmart - Pet Stores Near Me - Milpitas, California

Dang 2 and a half stars? Yiiikes. As for me, I give it a four. My boyfriend and I have recently become parents to a beautiful 32 lbs blue nose American Pitbull Terrier aka BULLY. We've compared shopping at a pet store to be similar to shopping a grocery store. Going to either place is finding a means to feed, with a few cool things thrown in. You're really not looking to spend a long time in there, but you find yourself doing it anyway. Proximity to me isn't lacking and that is definitely something I consider when purchasing for little miss Missy. Convenience is key. I am a bit wary shopping at little pet stores because I feel like product sits there longer compared to big chain stores. Plus, I appreciate the space I can run to when another animal poops in my direction. I've been to the one at Coleman, and I don't really have any qualms about it. However, I feel like this location has a lot more bodies available to help me out, answer questions, etc. I have interacted with several associates here compared to most places. Aside from location, this really brings me back. I think it's really cool that they have a puppy/ kitty section for new parents. Less guesswork to do. read more

**This review is for the grooming salon.** I don't get why this place is getting such low ratings with bad reviews. I've always had a great experience with my dog getting groomed here. I have a small 6 lb long haired chihuahua. I get her groomed once every 4 months because her fur grows fast. Every time I pick her up, she looks like different dog! I love the way they shave her down. I believe the groomer that takes care of my dog is named Andrew. The last time he groomed my little Chacha, he did a fantastic job. The package I pay for comes with bath and cut, nail trim and grind, tooth brush, clean the ears... and I think thats it? Although it's a bit pricey ($58) I'm always satisfied with the outcome. read more

PetSmart - Chacha's before and after - Pet Stores Near Me - Milpitas, California

This Pet smart is in a good location and is one of the few that took care of my cats needs before she passed away. Glad to see they are still providing great services to my friends and family. read more

Three starts cause they offer biodegradable pottie bags, teeth brushing and condensed rawhide chews (which are expensive but, much safer for you pet). Only three stars because I took my baby to be groomed here and few days later, I noticed there were MATS in her leg hair that weren't there before!! I know her hair mats when it gets wet but usually I brush it out right away so it doesn't get worse. They proabably only brushed the surface so it would look good and didn't get in deep to get out the mat close to her skin. I should have taken her back probably but, it's a long drive to Petsmart for me and, really, why would I let them work on her again? A few weeks later, I had to take her to be shaved cause of the matting. I donno... maybe they didn't rinse her well enough or something. First time that's ever happened and I get my girl groomed every 5-6 weeks. read more

Ya know, I love this place. The staff is all friendly (I've been coming here for ten years now), knowledgeable and polite and always have been. Well stocked shelves, pet friendly. My son loves to come here so we can look at doggie treats and then go see the cats for adoption and maybe pet a couple. I absolutely love this place and will continue to come here, probably forever. read more

PetSmart stores frankly usually don't generate the energy and liveliness, at least now when there's less chance to see other owners with dogs and cats walking around, or the packed displays for the kids to ooh and ahhh over the animals. We were shopping for fish and must say this petsmart has an IMPRESSIVE line up of fish on display. The selection is HUGE compared to the Fremont PetSmart to we had gone the day before. I was realllly glad to drive the 2x distance vs. going to Fremont to see much LARGER fish, MORE fish, and GREATER VARIETIES of fish. The staff who helped me there was also helpful, as he owned fish himself and answered my questions on best live plants for Neon Tetras and guppies, as I helped my daughter set up and prepare her aquarium for the fish. We'll be coming here to buy fish! read more

We are frequent visitors - to buy toys for Buster Posey, the kitten. Tonight I saw an upsetting sight - right in front of the store (see picture). Do you see; do you see? Duuuude! What the heck is wrong with you? The Surgeon General concluded that smoking kills. Holy Camel cigarettes, get with it. Go kill yourself on the own time, away from others - and especially away from our furry friends. After all, they're not able to knock the sense into you that you so richly deserve. read more

PetSmart - Smoker - Pet Stores Near Me - Milpitas, California

The service at PetSmart is impeccable! The staff are always friendly even an hour before closing, despite having a long day. I guess being around animals all day does make people happy! PetSmart caters to all kinds of pets from dogs and cats to reptiles. Besides selling pet accessories and food, they also have grooming, training and adoption services. I love going in just to browse various kinds of dog leashes, collars and treats. Their PetHoliday selection is my favorite, filled with tons of holiday themed pet items. Most recently, I chanced upon their Christmas PetHoliday line for dogs and cats which included treats shaped like gingerbread man, bone fashioned like candy canes and collars with snowman prints on them! The Martha Stewart collection for dogs was especially whimsical! The Holiday Santa Bow dog collar (I bought it!) was one of my favorites! In addition to excellent service and products, this pet store also knows how to take care of their REAL customers - the pets. They allow pets to shop with their owners and most PetSmart staff are equipped with complimentary pet treats to please your pets! Talk about the ultimate retail experience! I wished human retail shops would take a cue from PetSmart and offer snacks to their human shoppers too! read more

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If I could give PetSmart Milpitas 0 stars for grooming, I would. They literally butchered my adorable pet poodle today. We want to keep our poodle's coat long and wanted a teddy cut, which is what we asked for. We asked for her to be trimmed around the eyes and down the bridge of the nose, shaved underneath and shaped on her puppy coat (she is five months) taking off no more than 3/4 an inch. They shaved her down to half an inch of fur from three inches of fluffiness...shaved her entire butt down to nothing so she looks like a baboon from behind, her back legs are shorn down to 1/4 of an inch but they did nothing to her front leds, making the whole thing even more ridiculous. Furthermore, they shaved her whole face short and then left a ridiculous moustache making her look like a schnauzer or scotty dog. I.e. not the teddy/puppy cut given to poodles the world over. We were so shocked that we started laughing and paid. We are actually livid but could not be bothered arguing with the idiotic groomer, Tabitha, who thought that this was perfectly acceptable grooming. Our gorgeous puppy looks like an underfed schnauzer with fluffy puppy poodle front legs. Absolutely appalling. read more

PetSmart - my puppy before and after grooming at milpitas petsmart. as you can imagine, i am livid. - Pet Stores Near Me - Milpitas, California

Just called petsmart to schedule a bath and brush and I hear in the background the person on the phone asking a groomer "do you want to give a doodle a bath and brush" and they both laughed. I've scheduled multiple baths and the last 3 appointments have been canceled last minute on the same day because the worker wanted to end their day earlier. I haven't been able to get an appointment in a long time and whenever I did have an appointment the workers just never seem happy to wash my doodle. He's always knot free. He is super friendly and listens very well I've never gotten a complaint. Disappointed in the TERRIBLE service that petsmart consistently provides. Do better. read more