I would never trust Club K9 with another dog, and I strongly urge pet owners to consider whether…read morethey are willing to accept the same risk that Bailey and I experienced. Bailey was enrolled in the Advanced training program on 04/20/2026.
Bailey was returned to me in a deplorable physical and emotional condition on 05/18/2026. He had pressure sores and scabs on his elbows and back legs, swelling on his left elbow, redness on both elbows, a rash across his belly, and was visibly afraid to eat or even move. This was not a dog returning home healthy and happy after training. This was a dog who appeared physically injured, emotionally distressed, and fearful.
What haunts me most is what happened after we got him home. Every time we walked past his bed, Bailey would look at us with fear in his eyes. He seemed afraid to move, afraid to eat, and completely unlike the confident, trusting dog we had dropped off.
What is most disturbing is that multiple employees interacted with him during his stay, yet no one contacted me to inform me of his weight or to discuss changes they observed, or recommend any intervention. According to management, wellness checks are a daily process and weight checks are done once a week, which only makes this failure more alarming.
I immediately sent an email with pictures as soon as we arrived home. On 05/20/2026, I spoke with Brooklyn regarding Bailey's condition. During that conversation, she offered to reimburse a veterinary visit and stated that she would escalate the matter to the Regional Manager.
Days passed and I heard nothing.
On 05/26/2026, I had to send another email because no one had followed up with me. Only after I reached out again did Janae, the Regional Manager, finally contact me.
Despite my detailed conversation with Brooklyn and two detailed emails explaining exactly what happened, Janae asked me to retell the entire story from the beginning. As a devastated pet owner, it felt less like an investigation and more like having to repeatedly justify why I was upset.
During our conversation, I asked Janae a simple question: How would you feel if your dog were returned to you in the same physical and emotional condition as Bailey?
Her response was that she would need to take several factors into consideration before answering.
That answer spoke volumes.
Any loving dog owner knows the truth. If your dog came home with pressure sores, scabs, swelling, rashes, visible fear, and a dramatic change in behavior, you would be heartbroken. You would be angry. You would want answers.
Perhaps the most shocking part of the conversation was when Janae explained that Club K9's policy is not to contact pet parents until a dog has lost 8% or more of its body weight. The discussion then shifted to calculating whether Bailey's weight loss met that threshold.
Think about that. Rather than discussing why Bailey's condition was allowed to deteriorate to the point where he returned home with visible physical injuries and emotional distress, the focus became whether he had lost enough weight to trigger a notification.
To make matters worse, Club K9 later offered four private lessons to help "rebuild trust" between Bailey and me.
Bailey and I never had trust issues before Club K9.
The suggestion that our bond somehow needed repairing after his stay there only reinforced how dramatically his behavior had changed.
I also paid for their Advanced Training Program, which included off-leash training. Despite that, Bailey was clearly not prepared for off-leash walking when he returned home.
Between Bailey's physical condition, his emotional state, the complete lack of communication during his stay, the delayed response from management, and a policy that apparently allows significant decline before pet owners are notified, I have completely lost confidence in this company.
Our dogs are family members. Bailey trusted the people responsible for his care. So did I. Both of us were let down. I have attached pictures of Bailey.