I've never been impressed but when I went in the other day to visit the caged reptiles, birds, fish, etc I noticed that one of the turtles food bowls was covered in mold! If I can upload a picture I will. I knew the food did not look right so I asked an employee "what is that?" and they answered "the turtles food". She didn't think anything of the fact that it was covered in white hair....MOLD! So sad! read more

PetSmart - This was the turtles food. Look right to you? NO! It is covered in mold! - Pet Stores Near Me - San Jose, California

Please run away from this place with your pet! I had a very bad experience with their pet hotel. it is dirty, crowded, noisy, the dogs seem to be very stress from this environment. Heather the person I had to deal with was rude and not sensitive about the dog at all. They are just about making the money, I will never to this place again! read more

PetSmart FAIL! I only gave them one star because Yelp would not allow me to give them less, or they would have a minus five. We went to the Almaden Plaza PetSmart to purchase Prescription I/D for our ill cat (our vet was temporarily out of the food). We have a legal prescription from a licensed vet for the food. In the store, the prescription food is sitting on a shelf, just like all the other food, so we picked out 5 cans and went to the checkout, where we were told that we wouldn't be able to purchase the food without a registration card from their in-store vet office, which had closed an hour earlier. We presented our valid prescription but were still denied. We left the store sans food, and went home to our ill cat empty handed. Why, if one needs some kind of registration card from the Banfield Pet Clinic in order to purchase this food, is the food accessible to anyone who enters the store and not in a secure area where it can be controlled by the vet; and why is there no signage by the prescription food explaining this policy? And if this IS their policy, why isn't the vet open the same hours as the store? I am not used to having to force stores to take my money or having them work so hard not to. Clearly, this is a policy designed to force people to use the in-store vet and a marketing ploy to obtain the information of people needing prescription food. When presented with our valid prescription, the PetSmart employees looked at each other sheepishly and had no clue what to do and said so. If PetSmart wants to keep such a tight control of their Rx food, then they should put it in a secure location, accessible only to the veterinary staff, or at the very least, have signage explaining the policy prominently displayed near the food. Apparently, this store has a problem with signage, as there were stacks of cartons of cat litter being advertised as "$2 off", but nowhere was the actual price that one would be saving $2 from in evidence. I was also interested in a scratching post, but once again, there was no price being displayed. The post had a hanging tag but no price sticker. I am not physically able to lift the cat tree to see if there was a price sticker on the bottom, but that would be a stupid place to put the price unless all of your customers are weight-lifters. I can only surmise from these experiences that PetSmart is not actually a store in the business of selling merchandise, but rather, a museum filled with not-for-sale art instillations. We will not be returning to ANY PetSmart stores, ever. They obviously don't want our business. Too bad, as my husband and I are part of the foster community and foster kittens in addition to our own numerous pets and spend quite a lot of money on pet supplies. We will make sure that the foster communities across the country know how PetSmart treats its customers. FaceBook is quite the valuable tool. It is apparent that PetSmart is not concerned with their customers nor those customers' pets, so we will take our business someplace where they are. read more

ASSHOLES, should be -1, 1 bought a cage for my bunny which was over $131+, it was missing a piece I didnt purchase at this store but this one is closer to my house I tried exchanging unfortunately they didnt have it so I tried returning it and just because I didnt buy it there they wouldn't do it I live in a 3 floor apartment I had to keep dragging stupid big box around I was so tired and pissed I said okay and I went back to the one in the plant They were soo Awsome I will do a review on them with 5 stars....to be continued on there review read more

Always great service from this location. The employees there have always been available for questions to help me find or recommend products.

5 STARS!! For this amazing team of staff members at the PetSmart Hotel! They are wonderful in keeping their guest happy. My dog enjoyed the day camp. and I appreciated the clean facility, the thoughtful care, the friendly smiles, warm greetings, and their thorough evaluations at check-in of their guest. Thank you for the quick report of my doggie's day at camp, and for accommodating her special food. You guys are wonderful! read more

I'm extremely disappointed in the boarding services at PetsMart. My family had a trip planned and needed to board our typically docile, friendly pug. I made the reservations with PetSmart on Almaden months in advance. The day we went to drop her off, she became really stressed. There was a huge German Shepherd behind us that kept barking and a pit bull behind him that was also barking. Our pug became agitated and snapped at the worker who was evaluating her. Because of this, we were told that they couldn't take her. This is one day before our week-long trip and we were now left scrambling to find an alternative. I would not recommend taking your dogs here. I've taken my dogs to several different boarders through the years. PetsMart's intake process was pure chaos. If you want to be sure you will have no problems, I would recommend Canine Corral. They are more pricey, but it's worth it to avoid the stress of having to find someone capable of caring for your dogs last minute. At Canine Corral, they make sure to do an evaluation at least a day before the dog stays with them. This is better than PetsMart telling us the day before our trip that they can't handle our pug. Canine Corral also schedules a time when you can drop them off, to avoid being in a line with other dogs which was the kind of situation my pug was in at PetsMart. Also at Canine Corral, they meet you outside away from the other dogs and bring your dog inside for you, which makes for a much smoother drop off. I really regret not going with Canine Corral this time in order to save a few bucks, because it ended up costing me a lot of time and stress in the long run. read more

Probably the worst customer service I ever had I want to talk to a manager about it she had a horrible attitude to I hope the store does a whole lot better in the future read more

My dog stayed here for 3 days and I was not impressed. The lady at the front counter reminded me of the actress Janeane Garofalo in many of the roles that she has played. She was very dry, had an attitude and was definitely not friendly. She seemed like she hated her job. When you work at a place like this you need to behave like you love pets 24/7. When a customer brings their pet to be boarded in a place that is not home it is the employee's obligation to make sure that the customer feels comfortable about leaving their pet there. I asked to see the place that my dog was going to stay which was the suite, and they did not let me see it. I absolutely thought that was ridiculous and unacceptable. This Petsmart needs to take note from the employees at the Folsom, CA Petsmart. Their service was the best I ever received! Im very disappointed in the Petsmarts in San Jose. I had trouble at the one located at The Plant as well! Will never come here again! read more

Never ever will I ever step foot in the Petsmart Pet hotel on Almaden Expressway! I have never written a yelp review in my life but what happened yesterday warrants it. Consistently no atttendant is present at front desk of the pet hotel to check in/ retrieve your pet. There is no way to ring a bell and I have waited for over 12 minutes one night until I went to a cash register employee and asked them to get someone to show up so I could bail my dogs out of this place. They are unfriendly, condescending and not friendly to the dogs. Twice they overcharged me for the stay but I caught it prior to leaving the premises. My dogs leave there extremely thirsty like they were given no water during their stay. I had 3 dogs needing an overnight stay so I could attend a wedding. One of the dogs has heartworm and since May 10th of this year 4 different employees including the one that took the reservation for yesterday's stay stated I could board the dog with a letter from her Vet stating it was ok for her to board at the hotel. As per usual no attendant and 2 people waiting ahead of me when I arrived with 2 of my 3 dogs. I patiently waited my turn and when the attendant got to me I immediately said I have another dog in the hot car I need to get and handed her the Vet letter. She could care less about my dog in the hot car and said let me bring the letter to my manager and disappears. I then get paged up to the register for having my dog in a hot car. I walk the two large dogs I brought up and said I would love to get my dog out of the car but I can't seem to get your employee checking my dogs into the pet hotel to give a flip about the dog in the hot car. A rude employee at the counter said she would walk to the car and assist me. Once back at the hotel area I was told by a male employee I have never interacted with that despite the letter from the vet my dog could not board there. I told him that over the last 2 months on at least 4 occasions different staff including the one that took my reservation over the phone outright told me the letter from the vet was necessary for her boarding and I came with the letter. He didn't care what the employees told me and was condescending and could care less that 4 different employees were mistaken and now I had a wedding to attend and a large dog on my hands. Family at the wedding turned me on to Wagly Pet campus where staff are professional, friendly and get this - they love dogs. One good thing came out of this disaster - I am leaving my fur babies with them next time! read more

I visit this Petsmart every weekend to kill time when I have a break from work, and every single time I visit, I have the same experience. Awful customer service, no help to be found whatsoever, complete lack of knowledge of their products, and they are demeaning when I ask any sort of questions. After the 3rd time visiting, I've had enough. I will never come back to this store. read more

I'm specifically writing a review regarding their ( pet hotel) . I made prior arrangements with this pet hotel to book an appointment for my pup to stay for a few hours during the afternoon. When I got there, Yes there was a bit of paper work, it felt very similar to renting a car almost. I wasn't to bothered by it since It's for my fur child lol. I also felt a bit more re assured that there was so much information and stuff we needed to read . **** In the document I wrote, as well as telling the staff there that my pup had been attacked a week and a half ago by a big dog at the dog park . He is scared of big dogs right now and will not do well with them **** They seemed out of it but acted like they were still ( half) listening . I also asked them to ( call me) on my cell phone to update me if my pup passed any socialization tests that they did with the other dogs. I had my phone on me and I did not receive any call about my pup when the woman up front said she would call me. ***** When I picked my pup up , My pup came out drenched in water , Clearly squirted which is fine ! we do a similar method, however I asked what did he do to get squirted so much ? hes drenched ! And the staff woman said " oh he actually did great". Um what ? I also mentioned how no one called me about the socialization and the staff person said how he didn't pass socialization with bigger dogs. I told her " Hey I specifically wrote in the form you gave me and said to your face that he wouldn't, he was attacked by a bigger dog recently, why would you even pair him with a pool of bigger dogs?! They then said " well he's a puppy, he still getting use to stuff " um ok ? what's that in response to ? Sure a one on one with a bigger dog is ok but not a pool of big dogs ! I was disappointed . Half ass job . Why give me a shit ton of paper work with important info on it about ( my ) pet your taking care of when you're not even going to read it over ? I payed the fee, took my pup home and he didn't want to leave the house for the next ( three!) days . He is a happy go lucky puppy who loves so many things around him and loves going for walks etc . I don't know what happened to him at this place but I'm never taking him their again . He seemed very sad, very distant , and scared of going back outside. He mostly curled up in a ball in his bed and hardly socialized with me after this experience. Very un usual behavior for him. read more

Yikes, came in when a bunch of female employees were being catty with each other. It was really awkward. The girl that was at our register seemed sweet, but there was this one girl with bleach blonde hair that was acting intimidating and rude towards her..while we were standing right there. I wanted to ask the girl at the register if she wanted me to say something to a manager..but I think she may have felt embarrassed. I knew it was Yelp worthy. They always have what I need in stock, though. read more

The receptionist at the Banfield desk is rude,unhelpful, and is just a plain bitch! I walked up and all she did was stare at me in the eye without smiling or asking if I needed help with anything... Then I asked her a question and she proceeded to answer in a monotonous rude tone. read more

Our sweet elderly retired service dog boards there often. He loves the staff and the Doggy day camp. He does day camp during the day and boards at night. When we boarded him at other locations he would bark himself hoarse and be so lonely. The small dog Doggy camp did the trick. He loves being with the other dogs and is so worn out by the end of the day he sleeps right through the night. They have a vet in this location as well which makes us feel better. They take excellent care of him and it's a nice treat for us to be able to go out of town and know he's well taken care of. Clean, friendly, and they take very good care of our sweet boy Harley. read more

Having been a Petsmart hotel customer for seven years, I was excited to have this option so close to home. However, after multiple poor customer service experiences I will not be returning to the location. Some of the hotel staff are great, but the ones who are not, lack basic customer services skills such as a warm, friendly greeting, and good communication. They had an issue with my dog during a boarding session, but instead of communicating with me immediately, the next time I called to book I was put on hold for about 3 minutes, then transferred to the hotel manager to hear about my dogs poor behavior. I don't deny the behavior happened, but the communication made me feel like a lousy dog owner and a customer who had been "red flagged." Too bad...such a great location read more

This place is ridiculous. The boarding is a complete sham! I am reporting them ASAP. They promise you a room with a bed, tv, food and water. None when present in either of my dogs rooms. We would never had known this if my dogs didn't misbehave. They called me seven hours later ( I had already arrived in Tahoe to tell me my dogs were aggressive and they will not take care of them. They said its fine if we didn't come back for five days that they would just leave my dogs without food or water. My dogs have never had an issue with boarding before so in my opinion they must have done something to trigger the behavior. My dogs were both boarded in different areas so for both to have a problem makes me question there treatment. Never again and shame on them for not providing the room and amenities I was paying for read more

Seeing as I don't like hurting businesses, 3 stars seems right for my experience.. I was looking to getting a new betta. To begin, as I was browsing my beautiful little bettas, I noticed that one had died! I told an employee immediately and she shuffled it away and apologized. I suppose it happens.. they're not supposed to live in little cups.. my only other issue is I was completely lost and nobody asked if I needed help. I would have asked but I hardly even saw employees pass me. Short staffed maybe? But it took me a lot longer seeing as I was on my phone half the time trying to google information and getting frustrated. On a positive note, I received a pretty healthy betta from their somewhat small selection of them. Pricing here is fantastic, by the way, and the sizing of the selection for your fish's needs is MASSIVE! I'll be back here, and hopefully I can speak to an educated employee about my bettas. read more

This is for the pet hospital inside PetSmart. Although they have wonderful vets and assistants there, this pet hospital just want you to enroll the Special Pet Care Programs, paying money every month but can NOT provide the services due to their "under staff" or due to your pet's condition and didn't allowed to down grade or drop the program. This is what happened after I purchase the program back in Aug. and can not get their appointment to see Dr.when my dog was sick ( I called many times, they wanted me to go to other pet hospital because they are under staff) but they still charging my account every month. read more

Just came here to browse. One sales associate initially told me male canaries lay eggs. Then I saw the chameleon enclosure humidity gauge at desert level and the dirt very very dry. I told another associate and they went to tell someone - who did nothing for the next 10 minutes but talk at the registers with 4 other associates. I still didn't see anything done when I left the store. When I worked at Petco on Blossom Hill, at least we took care of our pets. I was the animal associate where twice the amount of enclosures were taken care of by me. I never had time to chat because I was juggling floor service and cleaning for a full shift. Whoever the manager is here needs to be more diligent and train the staff better. A chameleon can die very quickly this way. It was excusable when the store had just opened but now it's just inexcusable. You are losing me as a customer and countless others this way. You are also losing money by having to write off inventory. Please do better, for the sake of the lives in your care. As for customer service, it is ok. Staff are generally friendly where individual knowledge is a hit or miss. Some extremely good, some just don't really care and make it obvious. read more

First Impression and first phone call is not a good one.. I asked some questions about their doggy day camp about breed restrictions if something has changed.. As far as I can remember an English Bulldog is not part of the bully breeds in the memo. But this male associate told me that my dog can't go there.. So I checked with the branch at Coleman and they said my dog is totally ok to go there.. So what's going on here restrictions vary by location? Or maybe this male associate needs more training.. Obviously he doesn't know some details about the company.. read more

Thank you Petsmart for your continuous care for our pet duchess Coleman ave is our primary store but today the almaden store took our baby duchess in and treated her promptly and we greatly appreciate that Mary was the clerk who checked us in and jessa was the nurse Thanks again its always good knowing your leaving your pet in good hands read more

We had a taken our dogs to this salon once before this horrible experience. While we didn't get necessarily the greatest vibe about the store, we were happy with the grooming results, the first time. Therefore we decided to schedule another grooming appointment. Had a grooming appointment scheduled two weeks out for a 7am appt. Arrived at the salon at 7am, as agreed. Showed up, and the manager on duty informs me, "The groomer for your appointment unfortunately went into labor and therefore will not be able to groom your dogs at 7am. You will have to return at 10." I explained to the manager, I unfortunately have plans the rest of the day, and it would be difficult for me to return at 10am. Her reply, "Well, your dogs weren't going to be ready until 11 anyway. We don't have anybody to groom your dog until 10. I can't groom your dogs and she (looking over at the other employee) only bathes dogs." I then informed her, "I scheduled this appointment over 2 week out. I have a trip this weekend, and I need to get the dogs groomed before Friday." Her attitude was, this is all I can do and with NO apology. Things do happen in life, but when you're still inconveniencing a customer, there has to be an apology made, and some room for accommodating the customer's schedule. A phone call also would have been nice. She could have easily called me at 6:30am. If I have an appointment schedule for 7am, it's easy to assume the customer would be awake by then. The way the store manager and the clerk working in the grooming salon handled the situation was VERY unprofessional and just plain rude. I do have other responsibilities. I have two young kids and their schedules as well,along with day to day things. Not to mention the 15 minute drive to the salon each way. Would not recommend any aspects of this store to anyone, and I will NOT be returning to this petsmart. read more

A+ for dog grooming. I've been to private groomers, groomers at the vet, and even other Petsmart locations, but this location is by FAR my favorite. I hated the way my maltipoochi got groomed for the first 3 years at other groomers and after taking her to this petsmart and liking her haircut, I thought it was just luck. But after her 2nd, 3rd... 8th grooming visit, she comes out looking and smelling just as good as she did the visit before. More importantly, she is happier. At one of our old regular groomers, her appointments would always last 6-8 hours and she'd always come home acting strange. I asked them explicitly if they were using any sedatives or medicine to calm to the dog down and they insisted they were not. After coming home from a petsmart visit which typically lasts 2-4 hours, she is happy and running around the house as soon as she gets home. Lastly, the bows that they put on the dogs are so damn cute :) And she smells like vanilla cake. read more

I've only shopped at this store. Never boarded or groomed here. I do have to say this is not the most friendly store. Not real customer helpful. I've been coming here for the past two years for dog and fish supplies. Once the customer service was so bad that I ask to speak with the manager, only to find out that the one that I wanted to complain about WAS the manager! I'm happy to say that I no longer see him at this store. As for boarding, the kennel stench is awful here. I do know that the dogs are not taken outside and are allowed to relieve themselves in the play area. Be prepared to smell poop and urine on the last three isles on the store. And sadly I've seen some rough handling of the dogs being groomed here through the glass :( I would not recommend leaving my pet at this store. read more

I took my cat for a simple grooming, and the lady that was supposed to groom her(bald lady) called me back saying she can't groom my cat because there are dogs there & my cat is not acting calm. I think as a vet you should be required to know how to calm down a cat and do your job, instead of calling me to come get my cat and schedule for another day. Did you not get trained before you were hired? Bad experience never going there again! read more

This is my first yelp review. Do not use this place!! A few days before checking-in my dog at the hotel, I made reservations for him to stay for two nights. They met him, looked over his paperwork and approved him for reservations. But when I took him again to drop him off, they denied him. Five female employees came up to my dog, and immediately each wanted to grab him. They told me they have to check his teeth before they admit him. (?!?!) My dog is shy so he was startled by their intrusive manhandling. They told me to walk-away so they can "examine" him. I felt horrible, but I had no choice so they could put him in his kennel. At this point, I was considering just walking out with my dog. After 20 minutes, one of the girls came to me and said my dog won't come to them when they call his name so he can't stay. First of all, I reserved the private kennel-stay!! When I made the reservations I was told his behavior is fine. Secondly, when a shy dog arrives (or any dog!!!), don't have a gang of 5 poorly trained employees to grab and scare the dog!!!!!! Your pet will leave traumatized. Please don't use this PetHotel!! I only had a few hours to find my dog a new place to stay, and in the end I'm very thankful he didn't stay at this PetHotel. Last note: If you have no choice but to bring him here, drop him off during a time when you see only one person at the drop-off desk. Hopefully, someone who looks like a manager and mature. If you get the gang of 5 girls who want to grab your dog and "examine" him, then good luck. read more

I am usually nervous to leave my dog places, but this pet smart pets hotel always treats him well. He comes home happy and is excited when we come back. I particularly like that someone is always present even through the night. Makes me feel more at ease about leaving my pet. read more

This review is for zack in the grooming dept. he is amazing! Hes so nice and gentle with my little dog and he makes sure that the dog is comfortable with him before taking to groom. He needs a big raise. His attitude is professional, patient, friendly and good!. Everytime he grooms my dog she comes back calm and happy. My husband an i recommend him. Youre awesome zack! Thanks! read more

I took my dog's their on Friday and when my sister picked up the dog's and dropped them off at home as soon as I got home I seen my dog's itching I checked to see what's wrong and I found fleas in them, I called the store to talk to the manager she was very rude and first thing she told me do you want your money back and that's not what I was calling about . I was just calling to tell them about the fleas in the store and it wasn't the first time . read more

I came here to get a new filter for my Top Fin 20 gallon tank that I had purchased from PetSmart. I had the tank for only about 6 months when the filter started making a loud mechanical noise. I spoke with Paola who was extremely helpful. She suggested that I try another Top Fin filter to mitigate the noise I was experiencing. She also helped me get a couple more fish for my tank. When I had got up to the register a different representative helped me check out. She had let me know that Paola had discounted the filter for me due to my negative experience with the filter in the six months I had had it. Wow! I was so grateful that Paola had felt bad for me for the issue I was having with the filter. This is what creates a loyal customer base. Not only was she helpful and extremely nice, but she went out of her way to make sure I felt taken care of and gave me a discount due to the product malfunctioning. Thank you again Paolo and keep up that great customer service! read more

This review is for the service in the store. Upon entering the store I was greeted by an associate that later let me know she was a trainer there. Helena is her name. She greeted my little Martin and I with a little treat for him. She was very helpful and walked around the store with me. I was able to get some questions answered and she even recommended a type of food for my little Martin, which by the way he loved! She let me know about some puppy classes that she holds,she was very informative and not pushy at all! The associate that checked us out was very helpful. They didn't have an item in stock and she offered to call various stores to help me find it. I'm not sure what her name was, but she mentioned she has a Yorkie. I really wanted to bring my dog here for grooming, but after all the bad reviews that all other Petsmart Grooming locations have I will pass. I am seriously considering those puppy classes though! read more

This review is strictly for the Grooming Salon. It's our first time taking our dog to this location due to convenience near our new home. I went through their website to review the types of services they offer and called grooming to make an appointment. Over the phone, I confirmed that the full grooming service included what they listed on their website. Unfortunately. Anal gland cleaning and expressing did not get done. When I inquired about it at pick up, they said you have to tell the staff at check in that this procedure is requested. Not sure why we would have to tell the staff what is supposedly included in the package. Should I ask about each item at check in? Makes no sense to me whatsoever. They were willing to take my dog to the back to have the glands expressed and cleaned (after she's already been bathed) and came out and said they couldn't get her glands and that they do not do internal expressing. A customer at the store overheard the conversation and tells us that it's absurd that they only do exterior and not interior expressing and told us to try Petco where her dogs go. If you're looking for anal gland cleaning and expressing with your groom service, try some place else. It's hit or miss here and the hit is, if you have a dog that has glands that you can exteriorly feel. Unfortunately, if you have a dog that has glands that require interior expressing, Petsmart aint too smart in getting the job done. Lastly, I didn't think we'd have to do grooming inspection but when we got home, the paw hair wasn't trimmed or shaved. I'm giving them 2 stars because our dog came out looking great with her haircut and teeth cleaned. Oxygen-infused bath Shampoo washing & blow dry 15 minutes brushing Dematting & haircut Nail trim Ear cleaning Scissoring feet & pad shaving Sanitary trim Anal gland cleaning the well as gland expressing. read more

Do not go to the grooming salon here. They accidentally cut my dog's ear and didn't tell me. I found blood on my dog's neck and I had to call them for them to tell me they did. read more

Maybe it isn't fair to judge just yet... But I've been a loyal Petsmart customer for the past 6 years and have never had a bad experience. I decided to try using the grooming salon at this new store for a change of pace. When I called to make an appointment, the girl I spoke to, Savannah, didn't seem to understand what I was requesting. Even though I explained numerous times. I have a 7 pound Chihuahua. Since I understand they can't put her under the normal drier, I have had the other Petsmart groomers just call me when they're done washing her and clipping her nails, even if she is still damp. That way I don't have to wait 3 hours to pick her up when she's done in an hour. This young lady first said it'll be 3 hours. I explained that I don't have to have my dog completely dry to pick her up. Then she said, "Oh, you want the express bath and brush?" I told her no, just that I can pick up my dog if she is still damp. She responded, "Oh, okay, so 2 hours." Again, I told her no. I told her it shouldn't take more than an hour, as that is what it has been at the other 2 Petsmarts I have taken my dog to. Needless to say, I told her forget it, I'll just continue taking my dog to the other Petsmart. So much for trying something new! PS. The Petsmart in Campbell is amazing and they are very accommodating! Also, the grooming staff is superb and really nice! :) read more

If I could give zero stars I would. Review is strictly about the manager, he's too immature to run a store, especially one that takes care of animals. The staff were friendly and helpful when I inquired about seeing the size of a room my large husky would be staying in at the hotel. Courteously they asked the manager if they could show us a room and the manager immediately snapped back at the lady with a condescending "umm...NO...not right now..." As a customer I was not even acknowledged by him. If their district manager wanted a smart business decision it would be to fire this clown. read more

We took my puppy to beginner training here at this location with Kevin. He is very patient, thorough, and friendly. I strongly recommend Kevin at Almaden location to train your pups! My puppy can perform several commands and we couldn't be more proud. Not to mention the overall customer service was exceptional. read more

Just picked up my dog from Day Camp and the Grooming Salon. Our dog had a great time at Day Camp! That's what the report card says. After day camp we had him groomed, he came out so cute and clean! Such a great facility. All of the employees were very nice, helpful and genuinely cared about my dog. Couldn't of asked for more! read more

I was looking for a good pet for my little ones. I originally went in for more info on turtles but later found out that we had to be very careful when handling them. Despite being slow and not having to worry about them running away I was concerned about the amount of maintenance they required. I was advised by a young lady to check out another possibility. When she came back she had a rat. At first I was thinking no way but the kids fell in love. We went home, talked about it and the next day he was ours. I absolutely love Master Splinter, formally(Buck)... I am so glad I came to this location. The young lady was very well informed when it came to the animals we had questions about and made taking our rat home an easy process. read more

I board my dog at the hotel and she has come back happy every time.