Today, I was trying to set up a small aquarium in my classroom at school. I have an old air pump and a small crab living in the tank for weeks already. When I finally had enough of the loud noise from the pump, I stopped in to purchase a new one. Their display of twelve or more different air pumps was mostly empty. Petsmart might have actually had five varieties for sale. I picked out a cheap one and then got distracted by pump / filter combos. I put the pump back where it belonged and grabbed the filter and headed to the tanks to get two guppies. There is an old man who works here who learned everything he knows about fish in the last two years. It isn't much knowledge. He has dark hair and is about 6'1. As I approached, he was standing on a ladder with his hand in a tank. He did acknowledge me and I told him I was looking for the "feeder guppies." This is when all hell broke loose. He thought I was buying them as food for something, even after I repeatedly explained that they are just called "feeder guppies" because they are cheap. After all, there is a reason that the more expensive guppies are labeled "fancy guppies." He tells me that the store "tries to promote life" by not selling any animals as food, but that if I want a bunch of one type of fish, I can buy the minnows. I tell him I don't want any minnows, but thanks anyway. Apparently they don't sell cheap guppies like they used to. Then, I walk down to look at the rest of the fish and notice that "fancy guppies" are one sale for $1 each. Since I wanted the fish for the small aquarium at school, I decided a $2 splurge for the two fish was all right. I told the employee that I do want some fish after all. When he got down off the ladder, he asked how many I'd like. When I told him only two, he said, "most people buy a whole bunch." I tell him I don't want minnows, since that is where he was pointing when he said it, I want guppies. He then excused himself for several minutes and came back to tell me that he spoke with the manager and I have been denied my purchase. What?! I insisted on speaking with the manager, as well, so that I could explain how this idiot has misunderstood what I've asked so badly that he know thinks I'm going to feed the fish to something or someone. The manager is in her early to mid 40s and has curly blond hair. She tells me that "because of the way I asked for them," they can't sell them to me. I explain again that they were called "feeder guppies" because they were cheap fish. I even mention that they should cost about "nine cents each." I told her that I worked at a pet store in high school, all the way through college, and they were always referred to as "feeder guppies." I even told her one more time that I wanted to buy two small fish because they were going into a small tank. I explained one last time that I had no intention of feeding them to another animal. She again denied me as I handed her the other purchases in my hand and stormed out. Here is the list of things she and her employee failed to comprehend. 1. If the store's ultimate goal is to "promote life," then maybe they should have three tanks full of feeder goldfish, a full tank of minnows, and two plastic bins full of crickets. 2. No one in his right mind would spend $2.00 when the same meal could be had for $0.26 from minnows. Besides, all I wanted was two fish. What kind of crazy animal sacrifice was I going to have with two guppies? 3. A minnow is defined as a non-game fish used as bait. Does she really think people buy "a whole bunch" of minnows because they're pretty? 4. If she can't trust me to tell the truth after I've said the same thing four times to two different people, then I don't know why I should trust Petsmart. 5. I worked at the pet store when I was in high school because I liked pets, not because it was going to become my career. I don't think those two statements need to be mutually exclusive. 6. If I was attached enough to spend more than $0.13 per fish and even tell the employee which fish I wanted (was going to get a male with an all red tail and one with a yellow and black checkered tail), it is pretty likely that I am not going to kill them right away. It's amazing to me that after quitting the pet store ten years ago, I still know more about customer service and fish than either of the full-time employees I encountered today. Seems to me that Petco just got a new customer. read more

We have been boarding our dog at Pet Smart on Coleman Avenue since he was a puppy, probably not too long after the store opened. We have always been very happy with the care he received. It's close to our house and he was very happy there so we checked him in frequently. Apart from times we were out of town, we also boarded him if we had long days at work and on rainy days. We also sometimes checked him in to keep him safe if we were having anything done in or around the house especially jobs like painting where he could be underfoot or where people have to go in and out or through the garden gates. Now that he's older, I'm especially concerned that he not spend all day in the backyard if it's cold or rainy. But it appears that the management has changed. Our most recent experience was not positive, and I'm reluctant to bring him back there because the people don't seem particularly dog friendly or customer service oriented. I'm really sorry about it because he always liked it there and we felt secure knowing that he was looked after. read more

Full story below, but please note that this PetsHotel is UNDER NEW MANAGEMENT My dogs LOVED going to the PetsHotel on Coleman. Over the last 4 years my two insanely shy dogs have turned into happy social dogs who may occasionally be shy. And I strongly believe the team here at this PetsHotel was a big part of that. I can't thank them enough for all of the time and love they've shown my dogs. But I guess all good things must come to an end and today was that day. I booked doggy day camp for both dogs. When I came in this morning at 8am there was a face I recognized from other PetsHotels. Ones that I've chosen never to go back to. I was a bit nervous but he seemed happy to see at least one of my dogs, and my shiest dog was happy to see him so I relaxed. Then he pulled out the red collar. The red collar is used to indicate a dog that cannot socialize with other dogs. I was told that my dog was a pitbull, no longer allowed in day camp, and any previous occurrences was a mistake. I didn't want to hold up the line any further so I turned around and took the dogs home. I later called the store manager to try and get some insight into what happened. He was nice, but his first response was to defer to his PetsHotel staff and get more info. I was worried because this morning it didn't seem like this was up for discussion. He called me back right away and said that he was told that my dog had "incidents" they were concerned about and that she was clearly 50% pit. There was a recent incident where my dog was attacked, but I don't know of any incidents that marred her permanent record or would lead to her being permanently booted from day camp. I then asked directly if there had been a change in the Petshotel management. I was told yes, it occurred two weeks ago. The store manager is going to go talk to his new team again, but it didn't sound like there would be an over turning of this surprise. What's really funny is when I first rescued my dog I made the mistake of thinking she was pit too. I took her to all the pit experts to get help and you know what everyone said? That she wasn't a pit! This skinny 50-lb love bug is some unknown possibly boxer - rottweiler thing. So to have her booted from some place 4 years later because 1 person thinks she's a pit-mix is really frustrating. Some people may suggest that since my dogs love it so much that maybe daycare (in private rooms) or private play times may be an appropriate thing to do. I had my dogs try "day care" with this manager at a different PetsHotel locale and one of them came home and just shook for 2 days. Like something terrible had happened to her. I can't risk that again. We'll be looking for a new doggy daycamp. I recommend you consider the same. And to anyone who may be reading this that showered my pups with love, Heather, Shawn (Sean?), Michelle and everyone else, we are going to MISS YOU so much! If you move on please let us know where! We'd love to follow you. Or if you ever need a recommendation letter, let me know! I'd be happy to write one for you. read more

My dog Sebastian had been attending doggy day camp at Petsmart for 5 years. He had always come home with great report cards and the staff had always been excited to see him. He also went through all of his doggy training at Petsmart, starting as a young pup. A couple of weeks ago, we came to drop him off for an overnight stay, along with his Beagle sister. The manager told us that he exhibits "bully breed characteristics" and cannot attend day camp or sleep in the same room with his sister. So basically, he would be locked up in a room the whole time, alone. We told him about how he has been attending doggy day camp his whole life and how he always receives such great report cards. His response: the staff have probably been lying to us and have been locking him up in the back when they told us he was actually playing at day camp. We have literally spent thousands of dollars paying for day camp and it infuriates me to know that our dog was actually just locked up in the back the whole time. (As a side note, I personally don't see the bully breed characteristics. This policy is too difficult to enforce and could easily lead to discrimination against humans. Maybe he didn't like us and he was using our dog as a way to discriminate against us?) Additionally, as we had planned to drop off our dogs on our way to our overnight destination, this totally screwed up our plans. I refused to let my dogs stay somewhere where they will lock your dog up in a back room and lie to your face about it. I had to arrange super last minute boarding reservations. It was hectic, but I was relieved to know my doggies would be somewhere where they would receive the love and care they deserve. I will never spend even one cent at any Petsmart location from now on. If you love your dog, please do not support this horrible company. read more

Customer service lacks. In line today, listened to the cashier talking to another employee ripping a 3rd employee for not opening up his register. No care for the perception to the customers in line. It makes Petsmart look bad. Otherwise, I come here out of convenience, but normally I will shop at Pet Express in Campbell for major items. They are much more friendly and welcoming. read more

I wish I would have read these reviews prior to my visit. Here's my experience. I called and asked for a haircut only since my lil poop just got a bath and I know you shouldn't over bath your dog. They told me that they don't offer haircut only services. Their reasoning was the haircut won't come out as good... after almost begging for the hair cut only they said, ok, we can do that but the price will be the same.... I show up for Roxy's appointment and the staff was ok. They then inform me that her appointment will take 3-4 hours!!! WTF! My dog is almost 10 years old and I've taken her to multiple Petsmarts up and down CA (I moved a lot going through college). Every time her appointments were about 1.5-2 hours. So I sucked it up and handed her over. I get a call back 3 hours later and the lady tells me that Roxy is not very happy and won't come out of the kennel. I asked her if they have treats to bribe her out or a ball to bounce, since that does the trick at home. They said they didn't have either... however just outside the groomers doors are a plethora of balls and treats! They then tell me she has only had a bath and hasn't had her hair cut and they won't be able to do her haircut today because she is trying to bite them! This is totally a shock to me because every other time I've taken her to a Petsmart her report card said she was nervous at first but warmed up and was super sweet! She would always come out with bows and smiles. I asked if I could come and calm her down and be there while they do her haircut. They said no we don't allow that for more BS excuses. They said she must have got spooked by something and we would need to reschedule. When I showed up to get her the vibe of both the groomers was negative and written all over their faces, however, Roxy came out right away.... I was very upset at this point and explained Roxy's grooming history and one blonde lady continued to tell me that she's been with the company for 7 years and the 3-4 hour appointments were standard. I rebutted I've used the company for 9 years and no it wasn't. She starts getting a little hostile with me and defending her experience with the company. I don't care about her history! I care about the service which is horrible! She tells me that I must have opted for the express treatment in the past. I had never heard of the option and why wasn't I given the option when I came in and expressed my feelings about the 3-4 hour estimate. To top it off Roxy couldn't get out of their fast enough! She went straight to a bush and the restroom. When I got home she lapped up an entire bowl of water! She must have been extremely scared being there :(. I began to wonder if they were just trying to hurry through their overbooked Friday schedule and didn't handle my lil poop with love and care! This really makes me sad. read more

I'll return to Petsmart for buying my dog food and toys and possibly their grooming. However, I will NEVER board my dog at their Pets Hotel again. I was going up to SF for the night so I decided to board my dog for just one night. The result was awful. First, when I picked up my dog the next morning and walked him outside the building he immediately peed for a long time. I doubt they ever took him out of the cage because I don't think he went to the bathroom whole time he was there. Second, I bag my dog's food when I board him and he has food allergies so he has a specific diet. I gave them two bags to give my dog. One for the PM and one for the AM. When I picked him up at 12pm the next day and got home, I noticed in my dog's boarding bag under his blanket was one of the bags of food. So they either didn't feed him or fed him something else. I paid $50 to board him one night and they can't even give him the right food?! Or they don't even feed my dog! I don't need my boarding facility to be over the top and super fancy but I expect my dog to be fed and cared for given the price I paid. After my dog seemed a bit sluggish. I'm not sure if he felt sick b/c they fed him something he shouldn't have eaten or if it was just a really stressful experience for him. I will never board him there again, even if I have an emergency. read more

Some employees here are either can either be clueless, misinformative and have no customer service skills. When I first got my puppy at 6 months, They sold me on a puppy package which includes 2 daycare sessions(valid for full day or half day), bag of food($16 worth), free vet counsultation, puppy bath(brush, shampoo, and ear clean) and a bunch of coupons. A very great deal nonetheless. Though, I wasn't told that the puppy bath is valid for 5 months and under. I was pretty dissapointed they would not make an exception when the actual STORE MANAGER convinced me on buying the package and failed to tell me that I cannot use bath coupon for my 6month puppy. As for the doggieday camp, they have the WORST customer service and charge $2 MORE than other petsmart because of their larger rooms/kennels. Upon arriving with a scheduled appointment, NO appointment was saved in their system. They suggested that i might of called a diffrent petsmart or that there was a mistake that was made from the petsmart call center..... Call center?!? Um, isn't that YOUR job? Who are you foolin'? Took me 30min to clear up the situation and take my pup in. Upon picking my pup up, i recieved NO pawgress report and when i asked how he did or if he ate, they were clueless. Why would I spent EXTRA money for daycare at this petsmart when the other locations(ie. sunnyvale) are much more attentive. I highly suggest going to the SUNNYVALE PETSMART because Their staff are always consistient with their service and their daycare manager is awesome. As for the banfield, my pup was seen by a male vet(don't remember his name). He did a physical check and said everything was fine. Then i mentioned he had a little lump on his pad, which he neglected to check. He examined it and said it could be something sharp that he stepped on and is just inflammed. I also told him that the reason for his visit was for a persistient cough and suggested it was kennel cough because he wasnt vomitting. He said it would go away and to just monitor his diet. Um ok... That visit was pretty useless. I got a follow up call the next day and asked me how me visit went. I told them i got nothing out of it and told me that there was a MORE experienced vet that was working and could take a second look. I kindly declined. I went to a different vet to get a second opinion, turned out he did have kennel cough and benign tumor on his foot. He prescribed an antibiotic and a topical. My pup is all better now but I REFUSE to ever use their services regardless of the coupons they send me for this banfield. If you're looking to use any type of their services, read/look within these reviews. Otherwise, i'd strictly stick to only shopping at this location. read more

This review is just regarding the Pet Hotel. The store itself is great, so if I were to rate that, I'd give it a 4. I was considering boarding my cats with them, so I came on here to read the more recent reviews and... Sad to hear that April isn't working there anymore. She was the reason I used the Pet Hotel board my two girls because she was so friendly when I went into the hotel a few years ago to check it out. After reading the reviews on here, I don't think I will use the Pet Hotel again because I don't want to take my cats somewhere that the employees would be so petty as to bad mouth someone that doesn't work there in a public forum. Very unprofessional. If they don't have respect for another person, especially a former supervisor, then how are they going to treat my girls? read more

Does this store have some policy about not taking pictures of my dog while in Doggie Daycamp? I was there today (December 30, 2016) at about 12:30PM while dropping off my girlfriend's dog at Doggie Daycamp and taking pictures of our dog while she was playing inside with other dogs. The grumpy trainer inside was looking annoyed to be there and doing nothing to play with the dogs. But worst of all, he was wagging his finger at me when I was taking pictures of our dog. I wasn't using a flash and not even close to the glass window to bother any of the dogs. Not a really good experience at all, and definitely NOT worth spending the money to bring our dog to Doggie Daycamp again either! read more

- - - - - - - - - - - - - - - - - - - - - - Original 7/27/2008- - - - - - - - - - - - - - - - - - - - Please don't take your dog there to get groomed there! The only reason why I took my dog here is because it's near to my bf's place I just took my Pomeranian there to get her haircut, bath, nails trimmed, and teeth brushed...the whole package which cost about $55.00. Anyways, as I walk in there I see Anna shaving what appeared to be my Pom but I think that can't be her I didn't want her to be shaved and that wasn't the girl who said she was going to cut my Pom. Desiree was the one who was suppose to cut my dog. But told my bf that she had no time? As I walk in there I told Juan Rivera the "salon manager" that I was picking up my dog. He told me oh she's almost finished and pointed to my SHAVED Pom! I was speechless. I could not believe that. Then my boyfriend walks in and was like is that Diamond? I told him that I wasn't sure and Juan said is there a problem. My bf said, "that's not what we asked for. We said that we wanted to have at least an inch left of fur". Anna interrupts, "It's because she was so matted that I had to shave her down. She still has matts" What kind of b.s. is that? Juan was so persistant in me paying for the "grooming service" because the cashier was closing. I pay and tell the cashier that I was dissatisfied w/ the service and she told me that I should talk to Juan and he would refund me. I pay and go back to Juan telling him how I was disappointed with everything. He tries to explain that the only way to get rid of the mats is to shave it off and so to make her fur even they shaved off all her fur. I told him, "you could have called and told me this situation. That would be most helpful than to just shave her down" He replies "It was either that or not have her groomed at all. But I think she looks cute and its the summer time and at least she won't be hot". Of course I'm furious trying not blow the roof off. I grab Diamond and I left. BTW, they could NOT even SHAVE CORRECTLY!! Diamond is shaved unevenly and her face is all messed up and cut all wrong as if I would not notice. Then, I'm looking at her like there's something wrong and I try to brush the tail since thats the only fur left which is not fully brushed, and to my attention I that they cut her and she had some blood on her fur. DONT EVER BRING YOUR DOG THERE. - - - - - - - - - - - - - - - -Updated 7/29/2008- - - - - - - - - - - - - - - - - - - - - - - - Of course, I did file a complain to the store manager the following day. I spoke to one of the store managers there and told her the situation and what was going on. She was polite and she was concerned because of the fact that they were going to lose a customer. She informed me that she will bring this up at the next managers meeting which just happened to be the very next day. The next day - - (today) I received a phone call from Gary which I'm assuming is the head store manager. He is aware of the situation and knows exactly how it feels to have your pet shaved. He was very concerned about losing a valued customer and apologized about the staff reacted. He told me that he would refund my money and in addition to that, he stated that he will give me a $25 petsmart gift card. Gary was professional and seemed to be a great store manager because he truly cares how the customers are treated. So they received a star for the place being clean and the upper management being professional. read more

DO NOT SHOP HERE! They are dishonest and don't honor their return policy's. The management was rude and treated us horrible. Shop somewhere that's honest and treat their customers with respect. read more

Leo the manager talked to my asian wife in a very demeaning way, and disrespectful. He refused to provide service based on a "store" (branch-only) policy that he made up. And we're going to report the details to petsmart corporate. read more

This review is mainly for the grooming department. I have had a decent experience with the store and their selection so I would give them a 4 and the grooming department a 1 or negative stars if that was available. I dropped off my goldendoodle to get groomed. He had been there twice before and we had previously been satisfied with the outcome. Definitely was nothing to brag about but this last time was completely unacceptable. When I dropped him off the woman I spoke with said he had some matting and may need to be shaved in those sections. I agreed but when I went to pick him up, they shaved all of him. Including the tail. They didn't even bother to call me. He now looks like a greyhound and not a goldendoodle. I can definitely see shaving sections that need it...but to shave all of him just because the groomer didn't want to take the time to brush my dog is not OK. I asked to speak to a store manager who first tried to justify their actions but then retracted and tore up my bill as I am sure it was becoming clear to him that they messed up and goldendoodles are not supposed to look like greyhounds. Needless to say, we will never be going back to PetSmart for grooming services again. Their store has a great selection of dog food and a friendly staff (if you can find someone to help you.) Their prices are reasonable and the location is close to my home which makes it convenient. Just stay clear of the grooming department! read more

This PetsHotel was once a place to take your animal, when Paulette was the Manager. Paulette was the kindest and most concerned Manager we have encountered. No more. Do NOT board your animal here--the PetsHotel facility is now run by April, who is inexperienced as a manager. Also, the store manager, Gary, is a bully and aggressive to customers whom he has never met before. If anything happens to your animal while under their watch, do not expect any sympathy. Customer service is severely lacking in the store and as a result we shall never again buy any pet products from PetSmart or ever board any of our animals at a PetSmart facility again. If you are looking for an outstanding independently owned supplier of pet products in the Silicon Valley, go to Pet People, on North Santa Cruz in Los Gatos. The change in management took place in the late summer; we estimate it happened around September 2008. At about the same time, we brought in our fast-growing puppy one morning for daycare for the day. We had packed separate food bowls for lunch, dinner, and the next morning for him (just in case). We gave explicit instructions to the staff regarding his feeding. Because he had been having trouble digesting standard dry dog food, we had cooked chicken breasts and rice at home for him and packed them into his portions. As it turned out, we ended up leaving him there for the night and returning to pick him up the next morning. When we picked him up the next morning, we checked over the day's invoice and found that he had not been fed AT ALL during his stay there. We had to ask the staff to confirm whether or not he had been fed, and when the staff went back to the refrigerator, they produced all of his food bowls, completely full of food! We were outraged and demanded our money back, which they did return. Completely outrageous was the fact that we only discovered that he had not been fed by checking over the invoice--nobody even bothered to tell us up front or explain that he had not been fed. No reasons were given why he had not been fed. April, the Pets Hotel manager, could give no explanation for their omission. We complained to the store manager, Gary, who approached my partner in a belligerently aggressive manner. He told her that "This store follows Policies and Procedures," and when she asked who had been on duty overnight, he told her, "You're not allowed to know that." We brought our pup home (it was about 9 or 10 am ) and had to feed him in two sittings, he was so voraciously hungry--he had not eaten since breakfast the day before. This was our puppy's first overnight stay away from home since we had brought him home at 8 weeks old in June. You do the math--he was only a 5 or 6-month-old puppy and HAD NOT BEEN FED while under the supposed care of this poorly run excuse for a kennel. We reported the violation to PetSmart corporate customer service in Arizona but still have NOT heard anything back from them. The only conclusion that we can make is that because our puppy is a large breed of dog (approx. 100 lbs at adult age), they assumed that he was already his normal size and that he was older than he actually was. He was already about 70 lbs in September and had just grown like a weed. There is still no excuse. We expected that our baby would be taken care of. Under Paulette's watch, the facility always did a great job, and we boarded our older dog there many times over the past 2 years, with excellent "PawGress Reports." If you know of a great boarding facility with a great manager, let us know. We're still looking. read more

Their hotel is great. From talking to the employees you get the sense that they truly love animals and seemed to be properly trained to properly care for them. I had my doubts by reading some reviews but when asked some questions I came up from reading on the reviews, they were able to answer me promptly. I would recommend this hotel to anyone. I definitely feel comfortable dropping of my rotty here read more

I may have just had a bad experience and perhaps I will give them a second try but the PetsHotel on Coleman seemed to be very poorly managed. The staff exhibited a total lack of communication amongst staff members and a refusal to take responsibility. My 6 month old puppy left them a stinky treat in the middle of the lobby as we were checking out. That pretty much summed up my opinion of the place. read more

I come here because its the closest grooming salon near my apt. I feel like the over charge for everything. They say they will brush your dogs teeth but I think they just put a mint in their mouth. Last time I came here they didn't even put a bow on my dog, but from what I remember that comes in the package. Every time I drop off my dog they take long hours meaning 4-5 hours to wash and cut my dog. I need to find another place. read more

Went for a simple nail clipping for my westie...they clipped them too short and made her bleed profusely! When I complained they acted like it was completely normal! Somebody call freakin' PETA, I'm never coming back! read more

THIS PETSMART DISCRIMINATES AGAINST DOG BREEDS!!! We have taken our Lab/Pit mix to multiple Petsmarts location for doggie day camp (and received positive reports), so when we made reservations here we thought we would have the same service. However, when we showed up they told us that they had a strict no Bull or Bull mixes policy in doggie day camp. They said they'd take him but he would spend the day in a kennel, alone. Had I been told about this discriminatory policy I would have made other arrangements since the whole point of day care is to be free to run around and play. I can keep him in a kennel at home! I'm all for screening dogs behavior and not putting aggressive dogs in with others, but ruling out a whole breed is horrible! read more

Food is terrible, customer service non exisitent and grooming the worst ever. They shaved all the hair off my schnauzer like he was enlisting in the military or something. No technique or nothing. It was as if the groomers they hired came off the street with no training or worked at the army barracks. The manager needs to be re-trained on hiring competent people to work at the store. read more

We've been using this location for past couple of years primarily for pet boarding. I went to the store a couple of days ago to buy some pet food. Prior to going to the store I had called and was given an in-store price which did not match the online price. I was told by the store employee that they will match the price, all I needed to do was to show the online price at checkout. During checkout, I could not find that product on their website anymore so I asked about the stores price match policy to which the manager ( Leonardo) replied they match any published website price, all they need is to see the price. So I showed him one of the published price on my phone. This is when the manager started acting weird and belittling me. He ultimately matched the price but not until he made me feel as if I was trying to rip the store off. This is the last time I'm going to do any business with Petsmart. read more

This review is for the pets hotel/ day camp center. My dog Ozzie frequents Day camp weekly, and this review is far over due! My first time dropping Ozzie off at Day camp I was nervous with the new atmosphere and how he'd react. Over time it got easier dropping him off due to his excitement, and the friendly staff who Ozzie has come to know and love. I have to especially give a shout out to Patsy who Ozzie runs straight to when I drop him off. I am so happy to get him some play time, and to have found a place that he and I are comfortable with! read more

Brought my babygirl, Luna here for her first grooming session. She's a very hyper & excited pit bull puppy (6 months old). They did a great job bathing her & trimming her nails. Entire thing was quick & easy....pricing was good as well! Thank you PetSmart! read more

Hey there fellow Yelpers! It's Marcel again and wanted to write about an experience with my little sister at PetSmart!! Are you in need of a toe nail clipin for you pooch or pussy cat???? Well... I might have a place for you??? My little sister Chantelle had a great experience when bringing in her boyfriend's English Bulldogs for a toe clipin! Judo (The crazy Bulldog) toe nails were quite long and the poor guy was hurting sooo.... the employees were friendly and tentative to the Bulldogs needs! The price was great because there was a promotion and it was half off (9 dollars)! I guess it was a pretty good deal for a guy like me... who doesn't know anything about maintenance on animals other than myself!!! RRRRRrrrrrruuuuufffffff read more

It's stressful getting a cat into a carrier and out of the house. Came here to get Gracie nails cut because this location specifically says on their website they a have walk in for cat claw trims. sure enough they dont. read more

I took my dog here once and was asking questions about the doggie hotel. I wasn't sure how it worked and how the prices range to. I was speaking to Ben an associate and he was very helpful and informative. I came by not too long ago in an interest in booking a hotel date. I asked the staff if Ben still works there and they informed me that he quit. I really wish he was still working because everyone else don't know customer service. I wish you came back. read more

Leo the manager refuse to provide service because we don't have California driver's license. We have valid photo id, and we even provided a California DMV registration of our car, but he still refuse to rent us the carpet cleaner machine. And when I ask him to explain why, he was very disrespectful and demeaning to me, and even questioned my English skill just because I'm Asian. I don't think I'll come to petsmart again because of this incident. read more

Ridiculous run around! My dog can only eat the Royal Canin Hydrolized protein wet food, which this store always carried with no issues. About a month ago, it was gone from the shelves. I've spoken with about 5 different employees and a manager, and none of them can agree whether they've discontinued it, each giving me a different story. Meanwhile I'm driving across town, or worse, feeding my dog food that doesn't agree with him, because of their ineptitude. Awful experience, will not patronize their store again. read more

Please do not leave your dog with the groomers here. Their employees are clueless, their environment is unsanitary and they leave dogs tied to the grooming station tables unattended to run in the back room more often than not. I went here once to schedule an appointment for my Pomeranian Chihuahua mix and it literally took me 30 minutes for the woman to finally hear that I could only come in on a Thursday after six and did not want my dogs anus to be drained. Please just take your pet somewhere else if you want them to be treated well in a safe environment! read more

Training classes are great- grooming salon- two thumbs way down! My poodle puppy had severe clipper burn on his face after a visit to the PetSmart Grooming Salon. The groomer also left his nails super long and did not file them after trimming them. He was so itchy on his face from the clipper burn that he tore up his entire face. Four weeks later, the scabs are finally healing. No refund, no appology, no one cared. I will NEVER shop there again. And they sell low quality dog foods and always seem to have nosey Nutro or Science Diet reps there trying to get you to try their corn filled, non-human grade meat, over processed food. There are better prices for quality foods and supplies at An-Jan, Pet Food Max, Sam's Downtown Feed, Pet's Choice or Pet Club. read more

Staff is incredibly nice throughout this store, however, my review is only for the groomers. I usually bring both my Siberian Huskies to get groomed at the Sunnyvale location as their groomers and team there are personable and give me confidence that my pet will be treated while during their bath. Due to scheduling, the earliest appointment I can make for my pups was at the Coleman PetSmart, which I already have not had a great experience with. My pups both had an 8:00am appointment with one of the female groomers. Upon entering the salon, she did not say one word to me, and just said, "Do you have their Rabies papers?" Kind of strange considering I've never spoke to this lady, and she just seemed rather drab. I said that I had spoke to someone on the phone and they'd let me know that their papers were in the system already so it was fine. Moving forward, she had me sign off on the waivers, which I let her know one dog is getting weak (both of them are 9 years old), and the other is in great condition. Once I signed off she walked out from behind the booth, grabbed my dogs leashes from me, and literally did not say another word to me. I just stood there waiting to see if I was supposed to wait on something or what, but she proceeded to walk to the back with them. Honestly, I was hesitant to even want to leave them there as I was worried she'd do something to my pups as Sibes are known to howl and scream during baths and she already seemed so annoyed. Anyhow, 4 hours later (for both pups, which is pretty good timing), I pick them up, and she seemed to be a little bit better of a mood as I overheard her speaking to the other down owners picking up their dogs. When she saw me she gave me the paperwork and just said "Bring this to the front and pay and then I'll get your dogs for you." Again no personality. After I returned with the paid receipt she went back to get my dogs, she handed them to me and that was that. She didn't say thank you, didn't tell me how it was, I was given no update, no Pawgress report, which I've grown accustomed to receiving from the Sunnyvale location. ***MANAGEMENT*** Now to my Biggest concern, one of my dogs, the one I said was in excellent health, I noticed in the parking lot started to limp on his left rear leg. I wondered if he had just tweaked it maybe from sitting in the kennels there, however, that symptom continued throughout the day and progressively got worst. That was on 1/15/17. I called the store that night and asked to speak with the lady that groomed my dog, but she had already gone for the day as it was now almost 8:00pm. I left a message with the guy that answered, and I said to make sure you either have her or a manager call me. Well, I've given you an opportunity to do so, which is horrible considering I wanted to know if my dog tweaked his leg there or anything of the likes. No call still. So again, gave courtesy for you to call me prior to me writing this review. Luckily for your store my pup's leg seems to have worked itself out, but I found the groomer to be incredibly rude, and the fact management hasn't called just to make sure everything was fine with my dog just shows the lack of trust and responsibility this store has. To be fair the groomer did a great job on my dogs bath, but I will make it a point to always book way in advance to ensure I am able to get them into the Sunnyvale location as I love the staff there and I trust them with my pets. read more

I took my Maltese for his first puppy grooming. I dropped him off and they seemed as if they would take real good care of him. They told me they will call me in about three hours. so about 31/2 hrs passed and no phone call. so i called and they had told me he was not ready and they will give me a call when he was. so about and hour and half later they called me to let me know he was ready. And they told me that they took so long because they cut his ear!! and was waiting for him to stop bleeding.. geese my poor puppy i was so upset.. so when i picked him up of course he was so scared and they didnt even give me a discount. so i talked to the manager and told them that i refused the pay full price. I will never take my dog there again read more

The poster-child of bland, corporate, cookie-cutter big-box stores. No personality and no flavor of it's own, but nothing wrong with it otherwise. Always seems very clean, and does offer pet boarding, training, grooming, and daycare. The staff is relatively friendly, there never seem to be lines, and they appear to carry just about every brand of pet food imaginable. I would urge folks to go to someplace local and non-chain, but if you really must shop someplace like this, at least this is a nice place to shop. read more

The Groomers here are terrible. they injured my dog and now he is terribly afraid of grooming's. He is a 8 pound dog. Fish department is just as bad all trainees that barely know the difference between fresh and salt water. support your local (not petsmart) pet store instead. read more

Went there to have my Tofu (shihtzu) groomed...nice people and service but haircut wasn't great. He had multiple bald spots and his face looked a little lopsided. I had him shaved down for the summer but kept a teddybear face. I paid for the extra top service but he wasn't given the usual bandanna/bow or the lemon scented cologne that was supposed to be apart of the service. Paid about $60 for the cut that I didn't find up-to-par. read more

This review Is for Clarissa in the grooming dept. Ever since she worked on Charlie, I've always wanted to book appointments with her; she always does an amazing job. (charlie gets scruffy fast and he comes out well groomed and smells good!) I love how she remembers us and it feels like home. I highly recommend her and love her attitude. read more

My review is concerned with the grooming department at this Petsmart location. As far as the other amenities here (Banfield, product sales, and pet hotel), I have only praise for those particular staff members and the quality of their work. I have used those other services quite often, and have been pleased. The grooming department makes up its own rules as it goes along. They make it sound such a chore to take down an appointment. When I show up on time to drop off my pet, I'm frequently left standing in a "line" of one other person. I understand that sometimes there are a lot of people dropping off pets at once, but typically that is not the case with me. Instead of having 2 attendants help the customers, one will lazily saunter over to the cash register and take her time to get the very limited and general information. This shouldn't take more than a minute, but if often takes far longer. But that's not my biggest gripe. My biggest problem is how disingenuous the staff is at the grooming salon. They tell you your pet will be ready within a certain window. You anticipate this and plan your day accordingly. And then that window comes and goes, and you receive no call indicating your pet is ready for pickup. This has happened on a few occasions. Most of the other times the grooming salon will call me 1 or 2 hours after the time for pickup I was given. This makes it difficult for me because I have pretty tight schedules, like anyone else. Most recently, I dropped off my pet at 8am on a Saturday hoping I'd get him back by 11am so that I could go to a meeting at 11:30. I was guaranteed that he would be done by 11. In fact, there were only a few other pets scheduled within that time frame. I sat around until 11:15 and waited for a call. I left for my meeting. Approximately at 12pm I receive a call that my dog is ready for pickup. I finish my meeting, and arrive around 2:15pm to pick up my pet. As soon as I walk through the doors I'm greeted with hostility. I'm glared at as if I had just committed a cardinal sin--that not picking up my pet immediately is a major issue worthy of condemnation. When I take my receipt to pay at the register, one of the girls who typically works at the salon is there, and demands if I've picked up my dog yet. When I go back to pick him up after paying, the attendant tells me that I'm not allowed to leave my dog on premises for more than "5 hours." What nonsense! You and I have absolutely no control over how long the grooming salon takes to finish the job, no control over when we can pick up the pets, and little control over our own window of availability. To be antagonized in such fashion was unacceptable. I will also point out that at no time during the scheduling, drop off, or payment was I ever informed (on this occasion or any other previously) that the time limit was "5 hours." This is not a policy I've found on the Petsmart website, and is not posted in plain view at the grooming salon. It is simply made up by these people because they feel it's what they can do. In my opinion, this grooming salon needs more strict management. It is far too lax with its customer service, and the staff crosses the line when it unjustifiably antagonizes a customer. I will not take my pet to this groomer again. I have no complaints about the rest of the services at this Petsmart, but the grooming salon should be avoided. It is more inconvenient for me to go elsewhere, but I would rather do that than give my business to this place. It is shameful practice for this grooming salon to act as it has. read more

Adding one extra star back because Petsmart corp headquarters agreed to give part of my friend's boarding fees back. Still not ideal, but at least they made some (small) acknowledgement. read more

I've had my dog groomed here twice and I've had good experiences both times! I'm kinda glad I hadn't read all of these reviews before I took him there, because they were super nice! My dog turned out cute both times too! Every grooming place I've been to have taken about 3 to 4 hours and this place was the same. Last time I went I had an appointment right when they opened and no one was there the first couple of minutes. They apologized profusely, even though it was only a few minutes. Chester will definitely be coming back here again for his next hair cut read more