thank you to my local PetSmart for reminding me about this Santa Claus photo shoot for our lovely for babies or pets. the one wasn't too long and Santa was happy to see us very friendly and receiving of our doggies read more

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Having had two cats of my own Petsmart has just about everything for the savvy pet owners. Array of pet toys, decorations, dog chow, kitty litter and multitude of brand names just to satisfy the needs of your feline and canine companions. Today's National Adoption Weekend for cats and dogs which I wasn't even aware of though it would be nice if they were all adopted and they do have animal care vets and hospital care facility. Came by early in the morning, so it wasn't crowded and the staff they were pleasant and attentive. Will be coming here rather the one in Milpitas since this is much closer to home. read more

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Groomers are unprofessional and do not know how to properly handle pets. I usually do not book appointments here, but since Petco is booked until August at most locations, I decided to give it a try. I brought my pet in for a grooming appt and 30 minutes later I receive a call saying they had to cancel my appointment because he wouldn't get out of the cage. What is the point of making an appointment if they will put my pet in a cage and NOT be able to properly handle him? Avoid at all cost. Stick to Petco instead. read more

If you need help training your dog... Leonard is your guy. He was so helpful and effective teaching us how to train our new rescue dog from a strong willed force of nature to an obedient, loyal buddy. He directed us to the right tools, toys, and treats for us to have optimal success during training. He catered his recommendations specifically to the needs of each dog, which was amazing to watch. I have learned so much and feel so grateful to have the experience of taking the dog training classes at PetSmart. When I signed up, I had low expectations but we needed to start somewhere with dog training and the prices were so reasonable. I can't tell you how much we have learned and grown since October. read more

PetSmart - A trained dog is a wonderful family member - Pet Stores Near Me - San Jose, California

Good place to bath your pets. Fair price ($20) Clean and easy showering area for pets. Friendly staff, too! I will use this again. read more

The very first pet store I've been in and where I buy my little guy's everything! The employees are nice and knowledgable. read more

PetSmart - Taco - Pet Stores Near Me - San Jose, California

This review is strictly for Teagan (if I'm remembering her name correctly) in Grooming. This girl was AWFUL!!!! I made an appointment for a nail grind / trim for my dog. She told me it would take about 10 min and to go pay & come back and she'd be close to done. I went back after paying & watched her struggle with my small dog. She was so rough with my pup. She had 4 other girls working beside her & could have asked for help in holding my dog while she trimmed but didn't. My dog was pulling back away from her at the edge of the table & if she slipped, she would've hung by her neck. I kept my anger inside & asked if she'd like me to help hold her since we both knew my dog would squirm. I know they're not supposed to allow it & she declined. I get it, store policy. She continued to pull at my little dogs legs, twisting/turning that I actually thought she might harm her from being so rough. She finally stops, holds my dog under her arm & tries trimming that way. She made her way to me, holding my dog under her arm as I tried helping her get my dog to squirm less. She then tells me she did the best she could & to take a look at my dogs nails, asking if I thought they looked ok. I said that she missed a few and if she could finish. She doesn't reply, kind of sighs & then proceeds to try again. With me being near, my dog calmed down a bit. Finally after what seemed like forever, she finished. DO NOT MAKE AN APPT WITH HER!!! She was so uncaring & unprofessional. She had the opportunity to ask for help but didn't. NEVER AGAIN. I bought my own trimmer & grinder and would rather do my dogs nails myself. If you care about your pet, avoid that girl!!! read more

All the workers are incredibly nice at Petsmart and they know their stuff. It was me and my boyfriends first time ever getting fish and we had no clue where to start off. We visited Petsmart 3-4 times and every time a different worker would help us and teach us how to care for them properly. Love the environment there. We now have 6 happy guppies living with us. read more

PetSmart - Baby fish - Pet Stores Near Me - San Jose, California

Pretty awesome! Decent line but fast service! Normally we have to hunt someone down to help us but not here. We got what we needed and even had some questions answered that eliminated us having to drive around to a different location! Thanks guys for being on it! I will be back w the kids soon! read more

PetSmart - Fast Service - Pet Stores Near Me - San Jose, California

This review is for the Training services at PetSmart (Coleman) Leonard S is an awesome Trainer!! Feel very lucky to be part of his class. He is very hands on and explains everything in great detail. He provides positive feedback as well as areas to work on individually for all the pups in class. He is very helpful, always offering additional classes to customers (pups) that need extra training. He also provided us his with his personal Phone number to be able to reach out if we ever had any questions. My pup has completed the puppy Training and is now in the Intermediate class. Very thankful for everything my dog has learned so far. Over all a 10/10 experience. read more

I wish I had read the reviews before I made a grooming appointment here because I left feeling pissed off. I've been going to another PetSmart for a couple years now and have always had a great experience. This was my first time at the Coleman groomers. I picked up my dog, they said everything went great but they did ask me to pay before they brought my dog out. I thought that was a little strange since the other PetSmart just let's you take your dog up to pay. On my way home I realized my dog has crusty yellow spots on the fur on her back. Her face was also still dirty! I called and asked what the spots were. They said it was sap that had been there before and they did the best they could to remove it. I called their BS because my dog is an indoor pet and I would know if she had sap on her. I can also guarantee that it wasn't there when she came in. They apologized and said maybe it's a skin condition, etc. But why wouldn't anyone bring that to my attention at checkout? I took my dog home and gave her another bath. Guess what... The spots came out and her face is at least cleaner than when I picked her up. My guess is they put her in a kennel with a larger dog that peed on her. That's concerning in itself. I'm pissed that I just spent $60 to have my dog groomed and had to clean her up when I brought her home. I definitely won't be back to this location and would discourage others from their grooming salon. read more

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i bring Jake in every 3 months for a haircut, and his brother for a nail trim, never been disappointed...

We've been using this PetSmart for doggie day camp since October 2021. Because of the pandemic, it's been hard to find someplace closer to where we live. We've had good experiences with doggie day camp until yesterday. First, we were charged for a full day instead of a half-day of day camp. I had assumed the associate confirmed the length of stay since we arrived earlier than originally scheduled to pick up the dogs. It wasn't until she told us the total that I questioned the amount. Then it took a couple of tries for the manager to provide us with the correct discount. She removed the ice cream treats cost instead of discounting the stay. Then, my husband had to explain the math error to provide the correct discount amount. Our dogs are always excited to see us when we pick them up, so I didn't properly check the bag with their bowls. It wasn't until the next morning that we realized they did not give us the stainless steel 1/4 cup scoop we always provided was missing. I called to get the store phone number and was on hold while they searched. I was told they could not find it and there wasn't a notation in the record about the scoop. I told the associate that I always provided the scoop and no one mentioned that I needed a notation in their record. In the four years that we have been patrons of doggie day camp in several locations, this was a disappointment. read more

We have been taking our pup to to PETSMART on curtner since October. Julie our regular is amazing. She takes such good care of him!! Today we had to take him to coleman because he was in dire need of a bath and our normal groomer was full. They told us 2-3 hours so we went home to do errands and we got a call in 1 hour which was great but also inconvenient. Luckily we didn't live that far so it wasn't too much trouble. However when we got him back not only are they $9 more expensive then the other location, he didn't smell good. His paws and neck still smelled of "dog". As if they weren't even cleaned. We are less then thrilled. If you can avoid coming here I would do so. We will just wait for Julie @ Curtner from now on. read more

Took our dog to get a hair cut at the Petsmart on Colman Ave, San Jose. We noticed his neck was a little red on the way home, but didn't figure what it was. After we got home, we realized that it is blood. Our dog got cut and is bleeding at a few places, including on his neck, behind his ear, on the tip of his other ear. Worst dog grooming experience, do not recommend and will not go back. read more

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I called this morning asking if they had dog vests and when i came in there were a lot of sizes available! I was happy and got one that fit my dog perfectly. At checkout, our cashier was amazing. I didn't get his name but he had a bit of a southern accent. He gave my dog a little treat and chatted with us about taking her swimming. He was just a very friendly guy and I appreciated it :) read more

This review is strictly for the doggie day camp. More like doggie anxiety den, doggie jail or doggie holding cell. I wanted to try this for my dog to get some socialization. Never ever ever again. The dogs were not interacting at all. The guy who was in the room with them wasn't paying any attention to them at all. When a dog came in or left all the dogs ran to the door like let me outta here. I watched them take my dog back. All dogs ran over for the obligatory sniffs. My dog saw me through the window and came over and cried. I watched for a few minutes and decided to walk around the store. I could hear my dog crying through out the whole store. I came back and hid behind a beam just to watch. One of the dogs attempted to bite my dog in the neck!! At least the guy there was paying enough attention to yell and divert the dog. At this point it was enough for me to get my dog out of there. I could tell by the panting and the way his tail was that he was stressed out. Alot of the other dogs looked the same. He was supposed to get the hotel bath and nail trim afterwards and the gal at the desk said they couldn't do it because he didn't stay. That's right he didn't stay. No dog should stay in there! There should be some type of interaction, throw a ball or something. Pet the dogs... Anything. I didn't see any water or any dogs being taken out to go potty. Would not recommend. I had to come back later because the groomers could fit my dog in. I wait for him and decided to walk by the "camp" which is a medium sized room at best. A lot of the same dogs just sitting around still not interacting with each other looking all stressed out. At least the new gal on duty was sitting down with them. Please do not take your pet here for day camp. Next time you're there take a peek through the windows and you'll see for yourself. Sad so sad. read more

Never, ever, trust your animals with PetSmart. After one truly awful experience many years ago where they cut our dog's nails so short that all four paws were bleeding, we finally gave PetSmart a second chance and wrote it off as maybe one poorly trained technician. However, this experience traumatized our dog for the remainder of his life, so this had a serious impact long-term. Our second chance was to merely shop for fish, and this also became a major ordeal with unnecessary drama. The manager questioned us as if we were bad-fish parents when we wanted one additional goldfish for our 50-gallon tank. The cocky-attitude and wholly then-thou entitlement was too much so we turned and walked away. This was strike two for PetSmart. So, the final straw was a recent experience where we needed to board our two dogs overnight. This was the WORST experience ever! First, they didn't have our reservation on file although my wife had a print-out of the receipt. Secondly, again the cocky attitude of the manager indicates that PetSmart has a systematic problem in their overall business and not just one particular store. Overnight we called a few times to check on our dogs and they assured us that they were getting along fine with the chew toys and blankets we provided in our duffle bag. This was a HUGE lie! Upon picking up our dogs, the duffle bag with their chew toys and blankets was unused meaning that we were directly lied to, and our dogs were not comforted. We could immediately tell that both dogs had severe anxiety and hadn't been taken out for walks or potty breaks. One of our dogs peed in our house which has NEVER happened before and the odor of the urine was sure that his bladder hadn't been emptied in a long time. It was truly heartbreaking! Also, just observing the doggy-play care in the front of this store was a perfect example of how awful PetSmart is with an old man yelling at the dogs to stop barking and spraying them with water as if he hated them. PetSmart is not worthy of whatever veterinary license they must have because they are awful. If our dogs could speak they could tell the whole story, but my wife and I saw enough to know that no one should ever trust your furr babies with this horrible company. read more

Finally stast straw today. They cancel appointments with no notice and sometimes don't even bother to actually inform you ahead of time. You show up with your dogs for grooming and are told that there was an issue with the scheduling and the groomer was not scheduled to work today. Unacceptable - specially after you confirm the appointment 2 days ago and receive a reminder message 24 hours before the appointment. Not the first time something like this happened at this location. Never going back. read more

The petsmart near our home (Sunnyvale) closed down, so we ended up coming here for grooming and 80% of the time I would say my dog comes out looking the way I have asked. Service is very nice but sometimes it takes too long especially in the early morning appointments we have had to stand outside the building for half an hour after the appointment time. Staff is very accommodating! read more

I'm rating the store for grooming services .. bad very slow and they give wrong estimate for time. I took my dog in on a Saturday afternoon and was told he would be ready in three hours .. it took 5 1/2 hours. Still waiting right now to pick him up. I'm not sure they even started on him till I came over. This ruined my entire Saturday evening. Do you self a favor and get your dog groomed at some of the smaller outfits. they charge $10 more but it's worth it. read more

Luis approached me asking if I needed any help when I arrived. I told him a list of items I needed for a new puppy and he helped me through start to finish. He showed me where everything was and explained which treats were recommended when I was just walking back and forth through the aisle. Joel was the cashier who helped me and waited patiently as I kept going back to the aisles to grab more items that I've forgot. He even helped me to my car since I almost purchase the whole entire store, ha! *Friendly staff members *Store is clean and tidy * There's a doggy day care where they all run around and the person inside was standing in one spot for 10 minutes stroking another small dog. read more

Used the pet hotel for a 3 night stay for my pup. Within a week of pick up she was coughing and hacking. Took her to the vet and $300 later, diagnosed with a bad case of kennel cough. Vet asked, "Has she been put up anywhere recently?" She's on antibiotics but due to the coughing has lost her voice. Great that they check for fleas upon check-in, they should also check for coughing and sneezing of guest pups. Won't use them again. :-( read more

Wouldn't recommended sending your dog to this daycare center. Stopped by for cat food and strolled past the dog daycare window to a room full of still and depressed dogs, no running, no playing, no wagging tails. I made the effort to smile and wave at the dogs and they became lively and wagging their tails instantly. The staff member in there yells and sprays them with water. It is distasteful and sad that one can see puppy joy and punish them for it. read more

I'll never buy anymore products from there EVER! They used to price match Targets $15.99 Fresh Pet Dog Food. All of sudden Store Manager Jazz says they never price match in the past. For 2 straight months they did, if you're gonna enforce the policy, why now? Make sure all the new hires are on the same page being your turnover is high! So more customers don't be upset, @PetSmart y'all need to remove my info read more

We had our dogs at the Pet Hotel over New Years, brought them home and they were both sick ! The older one still has pneumonia and that is after going to Sage last Sunday ! The on star is because the people at the front desk seemed nice! read more

Getting the dog approved is a lengthy "ordeal" the phone agents are very kind, professional, extremely detailed, once it was done it was smooth, getting there is very time consuming. They charge for every single interaction with your pet, even feeding, petting, etc., bring your own dog food, dog biscuits treats etc. The early morning drop off 7:30 am for us went well and my dog was well cared for and happy when I picked her up. I do recommend them be prepared for 20 to 30 minute phone reservation, 10 to 15 minute check-in, there will be a line and also a line to pick up your fur baby. read more

Coleman over Curtner by far. A big name like PetSmart will always take a hit from us yelpies. It's the Toys'R'Us of the pet world with its agenda brands and market prices. People want the best for their pets and this chain will not always have all the answers. Their services are a lot more accessible compared to the other location though. It's tidy, laid out well and customer-attentive even during their opening hours. Helps that it's friggin pet-friendly enough to let your four-legged, yappy leashed pal in the store too; and we're not talking about your kid sister or cousin Ed from down the block. It's a busy shopping strip but a nice place to pop in should you run into any pet crises or have time to kill. A resource surely to keep in mind for things to come the remainder of the year.... read more

The cut was not to my direction. They shaved off ALL THE HAIR ON MY MALTIPOOS EARS! She has two pieces of pink skin laying by her face. So ugly. I never gave permission for her ears to be shaved. I brush her everyday and she was groomed by Pet Smart last month...in Sept so she is kept up. This is unacceptable. If I could rate any lower I would. I will NEVER GO BACK! read more

Alina is seriously the best!!! So helpful in a somewhat emergent situation, really appreciate employees like her!

Breed prejudice. I got told I had to travel this week for work and the only place I could board my dog was the PetsHotel here. When I arrive they inform me that because my dog has Pit in him (less than a quarter and shouldn't matter) that he is not allowed to play with other dogs and is reduced to 30 minutes of play a day instead of 5 hours. My dog is the sweetest dog, literally sniffed other dogs at the desk, and has NEVER had an incident. 6 years old. I understand that if an owner says "I don't want my dog in a group because he/she doesn't do well with other dogs" that there would be the 30 minute play instead of 5 hours. But I didn't say that, and my dog is great with other dogs. It was literally PetsSmart labeling my dog as aggressive and punishing him for something that he can't help.. the breed he is. (Again, he's really just a mutt). It's not fair to my dog that he is being treated that way. Even if they didn't want to give him group play, at least give him some extra time to play individually!! I had no choice this week due to travel... but I will NEVER let him stay there again. Absolute garbage policy. read more

The dog trainer at this Pet Smart, Leonard, is amazing. He most certainly knows how to train dogs. He is professional, knowledgeable, hard working and dedicated. He will support you as you train your dog. We highly recommend his program and classes!! Ask for Leonard. read more

Just got back from my vet with my Maltipoo (cost $200) to get his nails trimmed and a pair of claws unhooked from each other. Due to long length.. sounded kind of strange as he was recently at the groomers and should have his nails trimmed and anal glands expressed, something that also should have been done but apparently wasn't. This salon seems to go thru groomer rapidly,least the few decent ones we lucky enough to get assigned to our two dogs. On a previous visit to another now closed Petsmart salon&store, we had the poodle person knick an area by her dew paw which eventually became infected which eventually let to the removal of the dew paw and subsequent healing.. Nedless to say, the costs for this were not small. Pretty sad seeing a precious dog have to endure that. I'm beginning to think Petsmart pays more lip service to how much they train groomers before letting hack away. NO not a happy camper, personally if they closed all the groomin salons would prevent future customers getting ripped off and left holding the bag for their incompetence and indifference in general. read more

We had a great experience training with Leonard! He was very dedicated to getting good results for everyone in the class, even when it meant lots of different approaches for different dogs and owners. My rescue huskie mix went through beginner and intermediate classes with him. My dog isn't the most clever on the planet, but his manners and behavior are very much improved! I only had good interactions with other staff too, including a stay at the pet hotel and a grooming session. read more

They are very patient when doing their services with my puppy who is now a lot stronger and bigger. Shout out to the staff for taking my Chowchow and being so kind and extremely patient. I couldn't imagine doing a nail trim at home as I get afraid I could cut her/make her bleed. She was a bit more anxious this time around but I'm going to be more vigilant on taking her every 6-8 weeks to get her more comfortable. read more

Huge shout out to one of the nicest and coolest employees I have ever met Joel from pet smart I only went for a online pick up a single wet instinct cat food a rabbit pack meat for my kitten and when I ordered it didn't mention the rite amount of the packs. Man's was really chill and helped me out I asked if I can take my time and he definitely did he's a all around individual definitely a reason why I will be showing up here more often then Curtner slight more unique items from what I'm use to thank you so much I appreciate the customer service read more

Very disappointed at this petsmart! Really? Call and said that my fur baby wasn't cooperative? Oh no! That's very not true! I brought my baby here three times already! And never had a problem. My baby is super chill and he always go with me everywhere including my work ! So I know that person who helped him was lying. I'm really disappointed with this visit unfortunately I won't be coming back! And yes I am a very over protective of my fur baby! But it would had been nice to just reject him from the get go! I brought him there for a hair cut not a bath I could had given him one myself. Why waste my time and my baby poor treatment. Please next time if you didn't wanted to do your job and you are getting paid for it . Just say it from the beginning that would have save us gas, time, and the emotional moment . Anger mother read more

This location is very poorly managed I say this because as I walked in animal piss wafted into m nostrils and I smiled at a female younger worker and she scowled at me, nothing weirder than being nicer to the employee than they are to you. I went to look at the wet dog food and found this. Ekkk this location is extremely unsanitary, I'm calling corporate because this isn't normal. read more

PetSmart - Wet food section in PetSmart on Coleman - Pet Stores Near Me - San Jose, California

I never seem to leave this place without buying something. I like that this location is clean and has everything I need for all my pets. They have really good prices for feeder fish and great deals on small pets sometimes. I've attended a puppy social here and the trainer was very kind, just wished the area was bigger as it was pretty cramped with all the dogs. The Banfield staff are really kind here, I was able to weigh my puppy on the scale even though he was not seeing the vet. Cashiers can move a little slow here but they are very kind and want you to get the most perk points and are very accommodating. read more

We were constantly boarding our cat at the PetSmart hotel on Coleman avenue. Over the last couple of times things got from good to bad, and now to the worst. 1. Smell. It feels like the kennels are not cleaned, the smell got really bad. 2. Temperature inside of the hotel. The last time we picked the cat, he was sneezing for a week. Fortunately, it was just a cold. We were always giving our cat a blanket. The last couple of times it was brought to us from somewhere, it wasn't inside of his kennel. 3. Cleanliness of kennels. We got our cat, and his toy was in vomit (the second time during multiple stays). We are not sure how long it was like this. We asked for a schedule of cleaning for our cat's kennel, but personnel refused to show it to us. 4. Attitude to animals. The manager of a hotel told us today, that our cat might be difficult; that is why his kennel might not be cleaned. Despite stating in the official report, that he was friendly and happy. Don't put your animals here. read more