Accountability on me for finding a sitter for our 8 month year old British Labrador just a week before Christmas. All the places my friends referred was booked - and we had a long planned trip we couldn't cancel - therefore decided to try their overnight service for four nights. Only reason I am giving two stars is because I am empathetic to the fact that my British Salvador is a puppy at eight months. I am empathetic that staffing, operations, micro and macro factors are in place that could affect the service. Outside of being empathetic I would give my experience zero stars based off of the below: 1. Came inside to pickup Chestnut and saw she was in a cage by herself, looked very lonely. 2. Took a while to get ChestNut out, and the staff forgot to bring the clothes and toys we had left for her. Took almost 10 minutes to find it. 3. Everybody knows her dogs. The one noticeable thing immediately was she was not herself when she came out - I think it's fair to say she wanted to get out immediately. She wanted to get out so bad it was to the point where she ignored me and my spouse and just wanted to get the hell out of the store. 4. When we were in the car, it took the whole ride until she was home for her to be back to herself. In the beginning of the ride - she was sitting all on the far side of across from my wife who's sitting in the back with her. This is very different from when she is always crowding us and hugging us and kissing us whenever my wife is in the back of the car. 5. We opted in for the Christmas photos. Forgot how much it cost, but it was at least $15 and we got an image where 85% of the Real Estate was our dog in the middle and you just saw some lights in the back and that's it. We expected Santa, we expected at the very least something to say, Christmas and letters - my six-year-old cousin could've taken a better picture. TLDR: 0/10 recommend holding your dog at Petsmart overnight, especially for multiple days and nights. If you ever do decide to use their services and it's around Christmas time, do not often for the Christmas photos. They are a scam. read more

Came here to look for extra dog treats for our family dog and explore the space together. Plenty of fish, animal toys, mice, guinea pigs, adopted cats on display past the fish and more. Our lil guy moved exploring around too. Staff was friendly, checkout was easy and smooth. read more

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We use this store when we are in a pinch and need something fast. The staff are polite enough if you can locate one to assist you. Sadly, it is abundantly clear that they are understaffed. Prices are higher than online, which you would expect. However, they are sometimes significantly higher. Food, toys, etc. can be easily obtained here. However, some of the "healthier" stuff is harder to find here. This is why we now frequent PetGoods in Paramus. Would be a solid 3 stars, but checkout lines here are long and arduous, often with only one register open. Again, good in a pinch, but not as our regular store. read more

Place for pets. The pets available in here at my time of visit was cats, parrots, hamsters, lizards, tarantula, scorpion, and fish. They had a section that groom and train pets. Everything else are merchs for keeping your pet happy. I didn't see or feel anything outstanding in this store that would make me want to come back again... read more

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Do me a favor , either hire more people to work the checkout registers , hire a competent person or add self checkout . I was there today and there were 4 people online for this register ( the ONLY REGISTER) and this lady has absolutely NO CLUE how to run a register . She's asking the credit card terminal oh really why doesn't it work ? Like the terminal is going to answer her . She's so confused she can't even run a credit card card transaction ? Ridiculous !!! Hire competent people or add self checkouts please . I left without buying stuff because I don't have the additional 2 hours required for someone to do a checkout for 4 people .. just go elsewhere read more

We took our dog to the Secaucus Pet Smart to have him trained. We were supposed to go for 6 sessions. Specifically, we had problems with him going berserk and pulling on his leash whenever he saw people and other dogs. It made taking him for a walk very unpleasant. The very first time we brought our dog in for training, the trainer told us that since we did not know how he would react to being in the same room with other dogs, she wanted us to go for private classes. She was afraid either our dog or another dog could get injured. We certainly couldn't argue with that thinking. We went for a total of 4 classes. He did really well on the very basic things: sit, come etc. But those things were not really an issue at home. During the 4th class the trainer had another dog join us. Our dog and the other dog were on opposite sides of the room. All our dog did was bark and pull on his leash the entire time. Finally, the trainer brought the other dog up to ours. I did not see it, but the trainer said she THOUGHT our dog tried to nip the other dog. She instructed us to start taking our dog to a dog park and get closer and closer to another dog each time we went to see how he reacted and to call her to schedule another appointment once we did that. What!?!?!?! We did have our dog, not intentionally, go up to another dog who was loose on the street... and all our dog did was sniff him. So I think he is dog friendly. I doubt he would have been aggressive. But the trainer's instructions could have been dangerous. We don't know if a dog we encountered could have been aggressive and our dog could have gotten hurt. Needless to say we never went back. In September we brought our dog to John Soares/Happy Dogs boarding training center in Laurel Hills, NJ. Our dog was there for four weeks. We were provided with weekly progress videos. The change in his behavior was nothing short of amazing! He was like a different dog. He finished his training approximately 3 1/2 weeks ago. The trainer is now working with us and our dog together in order to to teach us all the obedience exercises. We meet once or twice a week. In the event we have problems when we work with our dog at hime, we send videos to John and he explains what we are doing wrong. He then works on our issues at our next meeting. He is incredibly patient and helpful. We are improving tremendously so I think our training sessions will soon come to an end. But John will always be available in the event we have questions or problems. The training was quite expensive..... but it has been worth every penny. The $149.00 and the 4 sessions we spent at PetSmart was a complete waste. As they say.. you get what you pay for. We didn't pay much.... and certainly didn't get much out of it. It definitely didn't provide a solution to our problem. read more

Extremely overpriced (about double or triple Amazon prices) and extremely long lines & not enough staff.

This "PetSmart" could be better, some of the aisles were a bit disorganized, either more new associates could be hired, though I had to give props to the grooming department where I actually saw some employees taking the time to groom the customers dogs, but didn't see too many employees on the floor though... read more

I would give 1 star if possible. lately grooming service staff have been terrible. They have been lying around just to technically make me understand they do not want to take care over my dog only for a express service grooming service. This has been ridiculous for several months. The previous groomers they had over two years were amazing but after my dog got involved with a specific groomer, he got terrified and he couldn't even sleep properly without being too anxious about it. Grooming service has been turning to be worse with the time. Also, they do not even do the services you pay for. read more

My dog stayed at the Secaucus PetSmart hotel, for 10 days. She lost 5 pounds, when I picked her up she was unrecognizable she looked miserable, she was dirty smelled like dog urine, and really sick. I took her to the emergency vet at Paramus. She was diagnosed with a respiratory infection. I spent $800 at this place to take her of my dog while I was on vacations. My dog was completely neglected. The snacks , toy and blanket they asked for was never given to her. The bag was sealed and unopened. Her blanket still folded on her bag. The employees don't care about the dogs there. On top of that I had to spend over $1300 on vet bill. This not a trusty place. read more

PetSmart - Allie before dropping her out at PetSmart hotel - Pet Stores Near Me - Secaucus, New Jersey

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They will cancel your boarding at check in. My daughter brought in her cat for boarding, her cat had already boarded there with no problems at all, and they took her to the back and brought her back saying she was aggressive and they wouldn't board her. My daughter stated she came back looking roughed up and with catnip covering her. I spoke with the manager who openly didn't understand how to approach a cat that is nervous at boarding and that she did rub her in catnip and attempted to get a reaction out of her yo see if she would be aggressive . Any animal would be scared to death. Completely unprofessional and not cat friendly at all. Avoid at all costs as if you are traveling it will cost you your travels if you cannot find another boarding situation immediately. read more

I recently took my puppy for grooming. It's my first time as a pet owner so i wasn't sure even what kind of cut to get. My puppy cut came out great because of britnany and i was so thankful because last cut they left her looking like a mole rat. There was one employee that really took her time to explain to me a couple of things and i told her my dog breath sometimes is so bad and she doesn't like greenies. She showed me drops in the store & just gave me pointers on keeping her fur coat white. I can google tiktok and search for pointers but her taking the time to explain & help me understand certain things without rushing really meant a lot and put me at ease. I wish i knew her name. But thank you! read more

I took my dog here for a last minute grooming appointment and Chelsea did a great job! She listen to everything that I asked and gave my Winnie the perfect cut. She was very sweet and kind and made the experience great read more

PetSmart - Pet Stores Near Me - Secaucus, New Jersey

This is my go to place for my cats needs. I love there prices and overall complete place with all your pet needs.

This store is always well stocked and everything is easy to find. The staff is always helpful with answering questions and making recommendations. Plenty of free parking available which is a plus. read more

I recently had the pleasure of having Willie groom my cockapoo, and I couldn't be more thrilled with the results. Willie's attention to detail and genuine care for her was evident from start to finish. My sweet baby looks absolutely stunning her coat is soft and shiny. Willie's expertise in handling and grooming was impressive, making the experience stress-free for both My dog and me. I highly recommend Willie to anyone looking for a top-notch groomer who treats pets with kindness and professionalism. unlike other groomers who in that salon are beyond rude.. BOOK WITH WILLIE HE IS THE BEST read more

Slow service, no one taking care of the curbside orders, poor customer service. I had to go inside the store to pick up my order and to top it off there were no employees available to hand me my order. Only one girl at the register. I asked to speak to the manager and he was no where to be found... she called him around 4 times and no answer. He was hiding inside the office and wouldn't come out or answer the calls. Until this one employee shows up and I asked her for help. She couldn't find my order, had to "disturb" the manager from his beauty sleep and then she appeared with my order. All that took about 45 minutes! There was another customer before me that also had a curbside order and had gone inside to grab their order. I saw him coming out with his items when I was sitting in my car waiting for my order. Avoid curbside pickup at this location! read more

Took my dog for a grooming. They lasted 30 minutes. The groomer left me a frantic voicemail telling me I need to get my dog as soon as possible and that they stopped the grooming process. "ASAP". I call them and their tone of voice changed, all of a sudden they're calm and tell me they couldn't complete the service so they wouldn't charge me. I ask if they can at least dry him and they said they're kennel drying him but they won't charge me. When I arrive, they tried to charge me the full bill and said they completed the service except for nail trimming. I asked if they brushed him and they said they didn't. Don't come here, girls are scamming bc they don't want to get in trouble. They thought they sold me on "we're only charging the simple package". When they didn't even brush him. I called out of work and rushed back to get him only to find out I would have to come back for them to finish brushing him. This place is a scam. The only helpful person was Leslie which is the only reason I actually didn't argue paying. The other groomer seemed untrained and her energy felt off, probably new to the job but either way, don't try to charge me $100 when you actually only did $25 worth of service. Don't call me and tell me you won't charge me and then when I show up, you try to charge me the full amount. The manager called me to say they actually did do the service but how is that possible when your rep told me to my face and two others own up to what you were actually able to do. I'll bring my dog back only to Leslie - if that. read more

I've never had a problem with this pet smart, however it's horrifying ..... a tank of fish just dying and dead. It was sad to see the more expensive fish cared for while these because they're cheap just neglected. read more

PetSmart - Dead fish - Pet Stores Near Me - Secaucus, New Jersey

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I have been going to this location for my dogs grooming for past one year and had a good experience with most of the groomers. But last two visits me and my dog got really bad service. It seems like this location is running out of experienced groomers and the ones who worked on my dog seems some interns who did a shoddy job of showering and haircutting my dog. My dog has returned with bad rashes and itches over his tail and butt area. The poor fur baby is helpless with itches over that area and as a pet parent, it's hard to see them in pain without any fault of theirs. Dogs can't groom themselves unlike humans , so haircutting them is a serious job !!! It should not be given to inexperienced people who end up giving them pain and anxiety !! read more

My dog has been there about 4 times for a half-day of camp play. 1st day- she came out with her eyes super red, and anxious, like they didn't give the dogs a nap time. 2 time- she came out with a whisker missing and dried blood on her face. They pointed it out to me, and said it didn't happen there, that she must have arrived like that. I just chuckled at their feeble attempt to deny culpability, responded with silence, paid and left...(after this, I didn't go back for months) This last time I took her because I was In need of some serious rest and quiet time, and she seemed ok when I picked her up... then developed severe pink eye infection, by the next morning. I think the counter people are nice, but every single time I go and pick her up, I have to go back because her food container is missing, leash/collar or harness is missing, or her entire travel bag... and mind you , I have everything clearly labeled with her name. Their prices are the cheapest around, but at almost every pickthere is some kind of unanticipated issue... and proving it happened there would be difficult, because they lack transparency. The local "mom and pop" doggy day care shops have web cams.. why not corporate, chain store PetSmart? Not sure how long I can keep rolling the dice with this company...I don't necessarily blame the above issues on PetSmart... but cameras where I can see for myself what's happening with my pooch, would increase my trust of the facility greatly .... read more

PetSmart - Pet Stores Near Me - Secaucus, New Jersey

Dawn L. in grooming is AMaZING! She takes great care of my dog and I wouldn't go anywhere else!

Still sickly fish and the manager refuses to recognize it. I pointed them out to her and she said no fish in this tank have ich. Then I made her take a better look and was like, "oh yea I see now." Then she goes on to say it's just one tank, but then I started pointing out other sick fish in other tanks and she walks away and stops looking. She said she's not a vet and doesn't know why they're sick. She doesn't know if the tanks share water so she can't tell me if the fish in the other tanks are safe to adopt. She doesn't know if they all come from the same breeder. She is trying to ignore the huge aquatic problem they have at this location. If you're selling living creatures then you have to know information about them and keep them in a safe and happy environment. read more

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Worst customer service ever. I bought the wrong flavor dog food and I used points for part of the purchase. I went back to exchange for the same product and they charged me additional money because I had already used my points. Umm I shouldn't have to pay anything if I'm exchanging for the same product. The lady kept saying I used the points already. Yes I did, but I returned the product. I called corporate and got the points back. read more

After 10 years, my mom's dog came back from the grooming salon with razor burn all over her body. They were very quick to dismiss my mom and tell her its allergies. Hopefully this will get their attention including my email to their corporate office. Shame on you petsmart! You shouldn't handle live animals if you don't know how to treat them carefully!! read more

I just boarded my dog at the pet hotel inside of this Pet Smart location, never again. I picked her up on Monday and noticed a pink bump under her eye. As soon as we got home, I noticed she was having some breathing issues. I'm pretty sure someone walked her with the leash around her neck and was pulling on it and choked her. I specifically requested for her not to be walked with the leash around her neck and I told them she only gets walked with a harness. Now everytime I have walk her, if she pulls on her leash you can hear a very noticable breathing problem. As of today, she is still not completely acting herself, as though she was traumatized there. You can see it in her eyes. It breaks my heart because she can't talk and tell me what's wrong or what happened. This pet hotel has no cameras so you can check up on your pooch, who knows what is going on in there. PLEASE, PLEASE do yourselves a favor and never, ever, ever board your dog here. I am feeling such anger toward the staff and guilty for leaving my dog there. read more

PetSmart - Pet Stores Near Me - Secaucus, New Jersey

I want to preface this by saying that we've been loyal to the grooming salon at this petsmart since we got our dog and have great experiences with past groomings for our dog with Dawn and Jesse. Unfortunately, our experience with Leslie today was awful. We dropped our dog off at 1:40 and we're told it would take a couple of hours because his notes said he moved around a lot. Typically, the groomers have him done within 3 hours. We got back to the store around 4:45pm, and it seemed like our dog was in a kennel in the back. We asked for an ETA and we're told the groomer was "backed up and it would still be a while". We came back around 6, hoping he'd be ready by then, as we were told the store closes at 6. At this point we could see he was on the table, starting his cut. We watched as Leslie cut our dogs hair. He was pretty tamed, until Leslie got to his face, which made him anxious. Note that at this point he'd also been there for over 5 hours, with no walk, no potty break, and from what we can tell from his behavior when we got home, no water, so you can understand if he's starting to feel antsy. We watched as Leslie yelled at our dog and could see her mouth "fuck you" to him. When he was finally ready, she gave us our dog and said "he needs to be trained". We've taken our dog to this location multiple times. He is a hyper breed, and moves around and we understand that. But the level of disrespect with which she treated us and our dog was unacceptable. Not to mention the lack of accountability for the fact that he had been there for at least 3 hours before he was put on the table for his cut. He wasn't done until 7:15. He had been there for almost 6 hours, no walk, no water, what did she expect?! Needless to say, we will not be going back to petsmart for grooming, and especially would not trust Leslie to care for our dog. read more

Horrible PetHotel! Never go there again. They definitely need a better manager! I had a reservation and they denied my lovely cat. Now I have to go find a different place before my travel. This PetHotel is extremely UNRELIABLE!!!!! I had to read reviews before wasting my time!!! read more

Was very skeptical about leaving my dogs here overnight. Although I got my dogs back in one piece I wasn't very satisfied with their stay and will most likely never board here again. I requested my dogs be given a snack once per day which was never given and asked for numerous times before drop off. I was also guaranteed a photo of them during the stay which was never received. I did call and check up on them daily, which they did provide a decent progress. Upon pick up, both bullies had some kind of rash on their face showing raw skin. Very disappointing. read more

The pet smart Hotel is a joke. I left my cat 4 days and the dog For 6 days while I went to Mexico. Thank god for my baby daddy for picking up my cat..Just say they were not good at their job The manager's a b****. Do not leave your dog and cat there.. ps my pets are banned from the pet hotel because I said about suing them lol read more

10 minutes until closing and instead of helping on a register the manager is heavily barking on the pa system every 5 minutes for customers to hurry up and leave. Very unorganized. Dirty and un knowledgable, rude employees. Save your self the stress and go to the one on rt. 3 west in Clifton. read more

PetSmart - Just a shot outside of the store, 15 minutes before closing as customers are rushed out - Pet Stores Near Me - Secaucus, New Jersey

Been boarding Lucky here over 3years whenever I visit Broadway in the city.I always enjoy my visit because I know they ALWAYS take good care of Lucky.When we go to check in they always say LUCKYS back.I will always leave Lucky here whenever I visit the area.So Sorry I could not remember any NAMES. read more

Have taken my pets over a 2 years. Staff is friendly! But over all the best groomer there is Dawn. She has done an amazing job. There are new groomers who are developing there skills there so you would need to be very specific on what you expect. read more

PetSmart - Too cute - Pet Stores Near Me - Secaucus, New Jersey

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I took my pet schnauzer to get groomed here after returning from Florida on Monday and he started coughing last night(Friday). It's Saturday morning and he's hacking like crazy. Now I have to take my little boy to get treated for this cough which I'm 100% certain he got from this place. This is not the first time I have issues with this grooming dept but since I'm now fed up with this place, I'm writing this to warn others to think twice about taking your fur baby here. its 8:35 and I'm just waiting for them to open so I can speak to the manager........I'm absolutely livid. i will never enter this store again. read more

I'm back again. I left my dog at the pet hotel and it's been 2 days since we got him back and he's been having diarrhea and vomiting so often that he's just pooping blood now. We left him there for 2 DAYS. TWO DAYS and he's like this. He's on his way to the vet now and if it's something more serious imma fight that white man who attended us and acted CLUELESS to the poor care they put the dogs through. Never going back to pet smart ever. Fuck y'all, learn how to do your fucking jobs. read more

I can't believe this location. I use to come here a few years ago, but I guess it's under new management. Now their attitude is to humiliate customers and turn them away. According to management, they have the right to refuse service to anyone for any reason. Yikes don't they know their operating practice will get them sued. Don't like the grooming, it is not the groomers fault it your fault for complaining:account blocked. Have issued with the pet hotel bill: it's not the hotel's job to go over the bill with the customer: it's the difficult customers fault:: account blocked. No room for providing good customer service. Their strategy seems to be to drive customers away. Great strategy in a competitive environment. Obviously no one went to business school, and does the corporate office know how they are contributing to loss profits and exposure to law suits. Well they will now! read more

I have to say, there really is nothing bad to say about this place. Cashiers are great, sales assistants know there stuff. It's a place besides the vet and park to bring the dogs. Petsmart - In! and the the stock is doing pretty well to boot (PETM) read more

I took my American pocket bully there yesterday and they nipped him NUMEROUS times!!!!! I never care too much to do reviews on things cause I understand people have bad days but it's ENOUGH already. Not too long ago a different groomer nipped my poodles testicles, now this. Y'all are HORRIBLE and my children will NEVER go there again!!!! I wish I can give it NO stars read more

PetSmart - Bald spots and cuts from the razor. UNACCEPTABLE!!!! - Pet Stores Near Me - Secaucus, New Jersey

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Went to clip my dogs nails, and they said I had to get a grooming service that included nail clipping, which I did and in the end did not even clip his nails, dog came back rinsed and with a few hairs trimmed. When I complained they offered a pity $3 off the price and then stated that the nail clipping was complimentary and they did not have to do it. When speaking to the associate on the phone, I was placed on hold for over 30 minutes and was not helped. read more

I don't understand the negative reviews! Our dog has stayed a couple times now at the dog hotel and they're always friendly and our dog leaves happy and wiped out from playing. Affordable and great service! They really care about our dogs. read more