How do I begin? I will keep it short and to the point. We tried to use Petsmart for all our pet needs, but they keep letting us down. I am moving on from PS. They should change their name to petnotsosmart. The service in the pet hotel is terrible. I will never be back. Prices are also not reasonable. Good luck Petnotsosmart. Mic drop! read more

Thor comes back happy every time. More importantly he wags his tail going in. He doesn't love the food there. But that's just because we spoil him at home. The pickup hours are limited to store hours. Otherwise the valet is quite convenient. The Banfield hospital and vet are also onsite. Did I mention it's convenient? read more

I had a great experience bringing my newly rescued one-year-old dog to get groomed. Heather was helpful, knowledgeable and caring. Even though she couldn't finish the service for a few reasons she called to update me two times while Daisy was there. She gave me advice on how to help Daisy get more comfortable with grooming by doing things at home to teach her to get used to having people hold her face and paws. We will definitely be back. read more

Took my 2.5 year old mini-aussie in for a basic bath and nail clipping. Without prior knowledge, or my authority, they expressed my dogs anal glands. My dog has never had her anal glands expressed. My poor dog was sad and crying the rest of the day. Making matters worse the basic bath I paid for was terrible! She came home smelling like a wet dog. She was still wet around her neck and ears. Absolutely the worst grooming service we have ever received. read more

Went to the groomers and they did a horrible job. Paid 33 something to get my dog the bath bundle that includes the bath, hair trim, nail grind, etc. They didn't trim her tail when I told them to. And also I know for a fact like she did not get a bath because she still had dandruff after I picked her up. Usually when I she gets a bath her dandruff disappears. Wasn't too pleased with the service. I wouldn't recommend this place to anyone. Staff also are not too friendly and act like they hate their job. read more

PetSmart - Pet Stores Near Me - Tustin, California

This PetSmart employees hate their job for sure. I'm so glad that I used to go HB Petsmart when I first owned my dog. The employees in HB are so willing to help you but the ones in here are doing their best to avoid eye contact as well - to prevent any kind of questions or help needs. This place should do something to cheer the employees up. read more

Horrible banfield experience, as soon as I entered the store with my dog she started to have a seizure and the employee at the front desk of banfield heard my calling for help she just stood there eating her breakfast, I ran up for her with tears in my eyes and asked her to get me help as my dog was foaming at the mouth and seizing and she just stood there watching me, I had to scream for help finally people in the back of the store came running to help and she still stood there like a statue! Horrible horrible employee she should not work at a pet place read more

Took my dog to this location yesterday to grab some food the cashier, Joni, was very sweet to my dog. Asked if it was okay for her to give my dog a "cookie" and then spent time loving on my dog. Thank you for going above and beyond! read more

I used to be a fan and thought their pet grooming was the best kept secret. Since Covid, they have doubled their rates (4 price increases!) and last time they didn't cut his nails. The "stylist" had apprentice on her smock and I don't think she knew what she was doing. I had to take him to another groomer and pay them to get his nails cut. Needless to say, I'll be going there from now on. Previously other groomers were more expense but with Petsmart's many price increases, they are now the same. price. read more

I'm more of a Petco or independent pet shop girl, but this location of PetSmart is all right. Why's that? They bring in the cutest kitties from shelters/fostering organizations here! I didn't adopt my two kitties from here, but each time I've come in (killing time while my oil is being changed at the nearby Mazda dealership), they have a great selection and all look so healthy and friendly. This location also has a pet hotel and often runs obedience training for dogs. read more

This review is based on their selection and their friendly staff! (I haven't used the grooming or pet sitting/training) Since the day we brought it our new pup we adopted on 1/10/18, we have loved this Petsmart. We started our fun adventure with our new pup Pippin by bringing him in. We were warmly greeted and since he had a cone, a staff member asked us if we just adopted him. We said yes and she kindly gave us a New Adoption Coupon Book! It was loaded with amazing deals and even some free items. She also told us about the mobile rewards we could sign up for, so we did, and that every first Saturday of the month is Sample Saturday! I wish I could remember her name, she had long brown hair and was so so helpful! I love how she greets us every time we've been in since! This location also has a large selection of EVERYTHING! In June 2018, we adopted a rescue kitty, so of course our first stop was Petsmart! Again we were given a New Adoption Coupon Book, this time for Kitty. We are so impressed by this location and their friendly staff. We just love bringing in our pup and he sure loves the free treat he's always given! One staff member even remembered that our dog was part Jack Russell(on a day we came without him) and told us about this killer deal they had on some dog food formulated for his breed! Talk about great customer service! I highly recommend THIS location over all others in the area. read more

PetSmart - Just got to love Free Sample Saturday's! First Saturday of every month! - Pet Stores Near Me - Tustin, California

I booked an appointment for my dog to get the bath and brush ($48) and the top dog plus package ($25), and I got a voicemail saying that because she was too nervous, they couldn't brush her teeth or grind her nails. Okay, that's fine, it's understandable. Instead, they charged me for the regular top dog package, which doesn't include nail grinding. But when I pick up my dog, I could tell instantly that she didn't receive the other services in that package--no tooth brushing, no cologne, no bandana or accessory. And during further inspection, they didn't even shave the fur on her paws or trim her nails. Based on that alone, I don't know how I'm supposed to be sure that she even got the premium shampoo or deep conditioning or brushing that was part of what I paid for. So I got charged $20 for a service I didn't receive. When I called, the only thing they could do was give me $4 back or add the missing services to the next appointment I book. I chose the refund, because I don't think I have plans to book with them again. This is already my second bad experience with this salon. I wouldn't trust them to do a good job the third time around. read more

PetSmart - untrimmed nails - Pet Stores Near Me - Tustin, California

See all

This PetSmart has been fair to us. We head over there for food, collars, and a few grooming needs. The groomers have been good to us, the second time we went Brody got a really short cut, based on their recommendations because of lots of matting. They are always busy. We may return to their grooming services, but I am trying some new options out just to experience all the options. read more

Dropped my puppy off for her first stay at the Pet Hotel, it was also my first time ever using this service. The girl at the front was super friendly and helpful. However it would have been nice to receive a quote with the additional services I added to my puppy's stay. We had booked a "suite" for her but they didn't show us or tour us around the place. Also I had given them her food, treats, and toys. When we went to pick they had LOST all of her stuff! I find that super unacceptable and makes me think "what else did they drop the ball on?" read more

I cant say enough about Emily S. I have a yorkie that is very picky about people, especially groomers. Emily ALWAYS welcomes both of us with a warm smile and friendly demeanor. She is such a joy to chat with and she makes my little guy feel very comfortable. I have tried NUMEROUS groomers in and around our area - NO ONE compares to Emily. Petsmart management -TAKE NOTICE! Thank you Emily for the love and care you always give to Brutus..... read more

Pet groomers very unprofessional and very rude. I definitely wouldn't recommend this place to anyone at all.

No stars! This place does not give a squat about your dog. They're good when your dog is well behaved and without disability. Take your dog somewhere else! After they "nipped" my dog, which by the way Store Manager Abby--nipped is defined as a "sharp pinch, squeeze, or bite" was not nipped but a cut!!! A cut that required a surgical glue or multiple surgical stitches! By the way, my dog never had a behavior--not once so don't give me any BS reason about behavior either. People here are heartless. To be told "what else do you want? We're giving you a free hair cut" is not what needed to be said at the time. Abby and Alyssa, whenever you need medical help--only pray that your nurse or doctor will be as emphatic as you were towards me and what Alyssa did to my dog. Save yourself the money and the trip. THEY DON'T CARE. Abby, try getting some more training regarding customer service. read more

I am a delighted customer! My 2 cats needed grooming very badly and we were fortunate to get Heather Waters, a true caring and experienced cat groomer! She gently removed a serious matted mess from my long haired cat and gave an aromatherapy bath to both of my cats. Her patience and sincere interest in doing a professional job was greatly appreciated. She explained everything in detail and asked questions about my cats to ensure that she could give them individual care. I will definitely be returning here! read more

Sometimes I feel the store gets a bad rap! If you go to Petco you'll pay $$$$$ for the price! Now the"Starbucks" of Petfood my cat Wont tch! The People that work at this store are Always Helpful, courteous and kind! The prices are fair we can't get them cheaper for the same brand anywhere! I'd like to give a shout out to JONI For Always greet with a Hi & Big Smile! Jazmine-Dionna (I believe managers?), are awesome too! Can't go wrong at this PetSmart, in the Tustin market Place! read more

Clean store. Plenty of parking available. Consistent service and products with any other Petsmart. read more

This PetSmart seems to be undergoing new employees or just a lot of bad employees. My daughter and I showed up to purchase a mouse. No biggie. We found a sales associate cleaning the small animal area so we asked for help. I wasn't sure he was working there as he wasn't in the PetSmart uniform of a blue shirt and tan pants. He was in all black. We get the mouse in a plastic container instead of the usual cute box. But this is where it gets weird. The new associate leaves me to fill out the paperwork and he forgets to put the UPC so while we are checking out the girl can't figure out what to charge us. She can't use the phone to call anyone so she yells to the manager or some human in the office who yells back at her. Poor girl is still entirely lost and a line is forming. The manager doesn't leave her office to help. I run to get the UPC for the girl so I can leave. The manager finally comes over and helps. She calls over the pet care associate who got us the mouse and has him properly fill out the paperwork. I said I got the UPC so I can leave. She makes me stay and wait. (line is still growing) So long story short, no one is trained. No one can use the phone. The manager is trying her best to train people but making customers wait while she does so and yells lazily from her box office. They need some shadowing action so their associates can learn on the go. Not a negative experience, just an extremely unprofessional one. read more

NO STARS!! Took my dog here for a "pawdicure" so that he can get the additional service. The workers did a horrible job with cutting his nails, they didn't even clean his paw bed and paws. That's when you trim all of the hair underneath and around the paw. We pretty much paid for a $20 bandana that says petsmart. Do not come here - they don't give a rats a... about your dog. That's why I didn't bother to come back to complain. If they couldn't do it right the first time, they will probably mistreat your dog if you complain. Please go work elsewhere if you're not going to treat our dogs right. Obviously this isn't the job for you. read more

Constant false advertising. Buy one get one 50% off are not honored at the checkout. Of course they will do a refund if I return, but why advertise and not honor? This is for beef liver, last time it was on Kongs. Why should I have to drive 45 mins round trip to get what was promised? read more

This one goes to the store as a whole. I've coming to this location for 6 years now and I have no complaints. Super friendly staff. Always very organized, clean. My son loves coming here with me. So many different small animals! We like coming in and playing with the rescue cats as well. We have used he grooming salon to treat my dogs nails a few times - also very friendly prompt to help staff. They have a great food selection and lots of sales throughout the year. Overall great store! read more

Barely groomed and rude staff I have not had a single friend tell me they had a good experience with Petsmart grooming. The first time I went it was fine, but the second time I went it was definitely not fine at all. The staff was rude and refused to say my dog's name right after I said it which was just odd? It felt like they were correcting me on how to say my dog's name right, but okay fine not a huge deal. Then they told me to pick him up in a few hours, but just 2 hours later they were calling and rushing me to pick up my dog, assuring me they weren't going to give him food or water. When I got there he was still damp, barely brushed out, didn't smell clean, and was still shedding like crazy despite the fact that we paid for the de-shedding brush out. After giving me a dirty look when I corrected them on what his name was again (I literally said it when I showed up, then they said it wrong immediately after--it felt like they were correcting me on my own dog's name?) they told me they didn't cut his back claws because he was too anxious. This was not a problem the first time. I should have listened to my friends and not have gone back. I would never recommend this place, and I've warned fellow dog owners not to go. Save the money and take your pet to a vet that does grooming, I promise they'll do a better job and my local vet is even cheaper than Petsmart. read more

This place is fantastic. The customer service is 10/10. Whenever an issue arises, Andrew and his crew rises to the challenge. They really go above and beyond for your beloved creatures. My experience with them is largely through Doggie Day Camp, weekends and weekdays. They really take the time to get to know your dog. Within one visit, they knew exactly who my dog was, who I was, and everyone else in my immediate family. That's top notch customer service I will recommend. Yes, Petsmart has corporate offices. It's a huge chain. But the people on the floor makes this place a great place for Butter to hang out in and play with her friends. She loves it here. She says so herself :) read more

This review goes out to Abby and Lupe for exceptional customer service! I purchased several fish and they ended up being diseased... which in turn killed several of my established fish in my tank. They were empathetic and offered to replace the deceased fish. I'll miss my old fish but am happy to at least have new little guys to watch swim around. Hoping they thrive in the new setup. Thank you ladies! Much appreciated! read more

Stopped by on vacation from Palm Springs to grab Whimzes dog treats for my boyfriends mom and her and my boyfriend and wow. I work there and the guy with purple hair on the cashier COULD NOT BE ANY RUDER. Rolling his eyes at everyone and looked as if he did not want to work there. Even before we got in line he had a off feeling. Employees like this give my job a bad name. Embarrassing and hopefully you rethink this hire read more

My dog Kanye LOVES going to doggy day camp and Petsmart. After his stay I usually get him groomed once a month. This groomer 'Kennedy' said oh he is a little matted we might have to shave that area. They always say that since he has long hair... you just normally brush it and it's fine. WELL IT WASN'T FINE. LOOK WHAT THEY DID TO MY DOG!??? HOW DOES THIS IDIOT THINK SOMEONE WOULD BE OK WITH THIS? Maybe I should shave Kennedy's head if she thinks this looks good. I should have known not to trust her when she was too lazy to get up and walk to the pet hotel to check him in like they are supposed to. read more

See all

This review is for the store only. I've never had a bad experience here. Love that's it's near my home and in an easy accessible location. Parking is great! My only complaint is the front always reeks of dog pee but I guess that's to be expected. Everything I need is always in stock. There is always someone at the front to greet you and I've never had an issue with service or having to wait too long to check out. I have ordered something online and picked up in store the same day. This was pretty convenient and I suggest doing so if you are short on time and have a bunch of things to buy. Occasionally they hold pet adoptions here and they always have cats that are up for adoption towards the left of the store. read more

In short, I will never take my dog to the Pet Hotel at PetSmart ever again. Nor will I ever shop there again. The mistreatment of our dog is unacceptable and PetSmart was neither apologetic or sensitive to how they left our dog. We are very understanding people and do not usually respond in this manner, but we feel compelled to share our experience to help others. My husband and I took a few days to go on vacation and decided to leave our dog with the Pet Hotel at Petsmart. It's convenient and close by and we have had our dog attend the puppy day camps before and short overnights. But this time it was an extended stay for 5 nights. *DISCLAIMER* - some of this may turn your stomach, so please stop reading if you have a sensitive stomach. When we returned to pick our dog up after our vacation, his bottom was covered in his own feces and his skin had sore red spots from the 5-6-day old dried feces irritating his skin. I was appalled at his condition when we picked him up. The entire store and PetSmart franchise celebrates pets of all kinds and their owners. Who would allow a dog to be this way? I do not trust PetSmart, the Pet Hotel, nor the worker's dedication to pets of all kinds. If you value the health and well-being of your dog, you would not take them here. Everytime you do, you are gambling. Sure you may have good experiences with this place, so have we, but it's only a matter of time before something bad can happen to your dog. Our poor dog had to be thoroughly bathed and shaved in the regions where there was so much dried feces, it wouldn't wash out. We had to cut and shave it out in several places. That's when we found the skin irritations which indicated he had been in this condition for a prolonged period of time. We've never ever had this issue with him before. Only complete and utter neglect or incompetence can cause something like this. Be warned. It is absolutely shocking and upsetting to know this could happen without us knowing. It's even worse that we paid for this. Even extra charges for "holiday season". Next time we go on a trip, our dog will be staying with Waggs and Wiggles in Tustin. We have no affiliation to Waggs and Wiggles, in fact they are more expensive, but we can tell they are actual dog-lovers, not undedicated/uncaring employees of a 'fake' corporate franchise that will leave my dog in that kind of condition for 6 days. "Ashamed" cannot begin to describe how PetSmart should feel about this, 'criminal' is more like it. How can you take people's money and do this to the dogs/pets that your entire business is built around? read more

A REVIEW FOR DAY CAMP ONLY Prior to hitting the age of 2, Marley was declared insane. Okay, not quite insane, just CUH-WAZY. So, Petsmart Day Camp was the way to go. I know, I'm sure the other dogs go "*roll eyes*...GREAT...look who just came, ignore him girls". And then here Marley comes from behind freaken the poor ladies. Haha, well that's Petsmart's problem to deal with for 8 hours, not ours =P Bottom line is, if your dog is high energy and super social, $22 is a very small price to pay. They divide the location into three, big dogs, medium, and small dogs. Marley is in the medium room, but that's just because he's fat. Otherwise, he'd be terrorizing the tiny chihuahuas in the small room. I recommend making a reservation a couple of days in advance, and ASAP on holiday weekends since they are getting real busy. Petsmart daycamp is our choice for day camp since it's cheap and close by. For boarding, I would recommend All Paws on Board since it's more hands on and personal. The workers are friendly here. They open early so you could drop them off at 7 am if you have to so you could make it to work on time. read more

So this is for the grooming department. I was there this past Saturday, and was watching this girl groom a small white dog.. Her name was April!!! HORRIBLE!!! she grabbled this dogs goatee and said STOP IT!! and shook his head to a firm stop, I heard her through the glass!!! It wasn't a normal thing to do to grab that dogs face to get the right cut. She could have handled it WAY differently!!! I even complained to the manager regarding the abuser! she said she would let the grooming manager know.. I don't bring my dog to this facility anymore because I feel like it's not the best. I don't know who's little doggie that was, but I wanted to let all know not to go there. I now have my dog groomed at One Bark Avenue Mobile Grooming. read more

I wish I had read all these bad reviews before we took our puppies to the Tustin Petsmart grooming shop. We had a horrible experience. We took our four-month old healthy Wheaten puppy in and when we got him back he yelped and winced anytime we got near his ears. We called the shop, confused and worried. It wasn't like our puppy to act like this. The groomer told us it was normal for puppies who had never had their ears plucked before to be sensitive and to wait a few days. We waited. Two days later the yelping had turned into a raging infection when only days earlier he had been perfectly fine. We misunderstood and thought we could take our dog to the vet inside Petsmart for them to look at the situation and possibly comp us for something they had caused. Was the groomer too rough with him when they plucked his ear hair? Was he missing pieces of skin in his ear canal? Did the irritation cause an ear infection? When we called to make an appointment at the vet that they had offered to us earlier, we were turned away because the vet inside Petsmart had no openings. After hours of research I understand now that it's very easy for Wheatens to get ear infections but what is the more upsetting is how Petsmart handled this situation. Naturally, we were upset. Our puppy is in pain! When my boyfriend asked to speak to a manager about it and figure out what could have happened, the conversation escalated to a shouting match. The customer is NOT right at Petsmart. They do not want to explain or help. They referred us to their legal team without even a hint responsibility, like this happens all the time. And it does. Now, as I research, I see hundreds (maybe thousands) of customers are unhappy because they have experienced similar treatment. There are whole websites dedicated to this subject. I want to warn people that their dogs can get hurt by poorly trained employees and Petsmart will do little to help them. How long can this go on? Are there that many naive customers to keep them in business? I will never go back. I will tell anyone I know how miserably we were treated. I'll even take it to social media and this is not like me. I like to be nice. I want to work things out. I just don't think it's possible with a big corporation like Petsmart. It's all very upsetting. I just hope I save someone else from a similar experience. read more

I took my dog in the morning for walk-in service and the person who was there told me to comeback after 4 because she was the only one there. (I still don't know why she couldn't do it because there was no customer) anyway I went back around 5pm and the other lady told me to wait 10-15 min because a bather has to come in order to get the service done. I saw the bather coming in and waited for 15 min and still no sign of helping. I gave up and went to Petco and had my service done right away...I want to give zero star.... read more

Great customer service and return policy. My husband returned some fish products at this location and one of our returns was opened and no questions were asked. Pretty awesome if you ask me! This place also welcomes pets and has dog treats at the entrance on occasions. read more

These guys do get one star for having a clean and huge store, I'll give them that. Every aisle was sparkling and the fish tanks were immaculate; better than any other Petsmart I've visited. After that it all went downhill though, customer service wise. Strike one: Although there were two staff near the entrance when we walked in, no one did the usual Petsmart hello, instead opting to steal glances at the adults with disabilities I was with. My attempt to smile and then say hello was cut short by them quickly averting their gaze once we made eye contact. Strike two: While browsing the fish selection with my students, we could clearly overhear an inappropriate conversation from the other side (storage area?), in which profanity was used several times. Not exactly what a customer wants to hear, let alone if that customer has children or students with them. Strike three: One of the individuals I was working with attempted to write the name of the fish he wanted to buy, and did so by placing his paper on the tank since no writing table was nearby. Employee rudely commented to me about how "uncomfortable" he was about him "leaning" on the acrylic. Well, 1) I could see the concern and respect that, but he wasn't leaning, and the only pressure was from the pen writing on the paper. If that's enough to knock over a wall of fish with hundreds, if not thousands, of gallons of water in it, then they have bigger problems to address. 2) He is a person, and deserves to be spoken to directly, not spoken about and over as if he isn't two feet away from you. With that, I gathered up my guys and headed out. No farewell either from the same cashiers as we left. No amount of cleanliness is worth bad customer service. read more

Petsmart has many products for all sorts of pets. We come here regularly to pick-up food for our two dogs. Usually there are other pet owners with their dogs roaming the aisles. Today we didn't bring our dogs as we just needed to get a doggy bed to replace one that was worn out. As usual we found that the aisles are clean, shelves are well stocked and the staff is friendly. We will come back when the next pet supply sale is on. read more

See all

yesterday i brought my cat to have his nails clipped, brought a copy of his rabies vaccination. when the girl opened the carrier to take out my cat, he barely hissed at her. she said my cat was vicious and she couldn't but his nails, i would have to take him to the vet. i would never go there again as the staff doesn't knpw how to handle cats! you don't plunge at them! it ost me more money to take my cat to the vet, but at least yjey know what they are doing, not like petsmart! read more

Do Not Take Your Dog to This Establishment! I recently have boarded my little nine pound puppy here several times over the last few months. The first time, she stayed for about a week, and the second time was for 3 days. On her first visit, we had her visit the groomers for a bath and a haircut. Imagine the HORROR I felt when I received a phone call while I was a thousand miles away that the groomers "slipped" and cut my dog's leg open. Yes, that's right, CUT HER OPEN, sending her to the vet and leaving her with an open wound for a week. Mind you, they didn't offer to refund any money for their mistake. No apology, nothing. Just a "Here's you bill." I vowed to my husband that we wouldn't take her there again, but unfortunately, there isn't a pet-hotel near us. (HB Petsmart is under construction.) So this past weekend, she stayed for 3 days. I again (reluctantly) requested another bath/haircut for her since her skin was getting dry, and I didn't want her to have to get another bath before she absolutely needed it. I pick her up from the hotel, and find out that she received a bath, but NO haircut. Really people??? I told the manager and he took me over to the groomers where they said "Oh, we'll shave her, but there will be a difference in the price." Um, no. Do not up-charge me for your mistake. When they proceeded to cut my dog's hair, I decided to stay in the room and watch them, in case they "slipped" again, I was ready to "slip" with a slap to someone's face. This is when I observed first-hand how horrible they treat people's pets. One girl was grooming a dog, locked him up to the bottom of the table, and left the room for 10-15 minutes to go fart around with other things. That poor dog cried and freaked out until she got back. Plus, I cringed every time I heard a dog crying in the back--along with a loud thumping noise. When I got my dog home, her bark was nearly non-existent, and her little howl/voice was so hoarse. Clearly, the other dogs traumatized her enough to lose her voice, which was the icing on the cake for this review. Please, if care about your dog, do not board him/her here. Spend the extra money and take her/him to a place where she will be well attended to. I feel awful and guilty for exposing her to this place. You wouldn't do that to your child, so you shouldn't do that to your K9 companion. read more