We recently started bringing our two dogs to daycare at Paw Sweet Paw at the Irvine Spectrum Center, and we couldn't be happier with our experience in especially because of Ian. Our little family includes George, our Frenchie who recently underwent back surgery, and Waldo, our Portuguese Water Dog/Poodle mix who struggles with extreme anxiety. Leaving them anywhere can be stressful for us, but Ian immediately put our minds at ease. He is incredibly friendly, professional, and, most importantly, genuinely wonderful with our dogs. He takes the time to understand their individual needs and treats them with such patience and care. With George's recovery and Waldo's anxiety, that extra attentiveness means everything to us. It's clear Ian truly loves what he does, and it shows in the way our pups light up when they see him. We keep coming back because of Ian and the way he treats George and Waldo. I'm sure the entire team is just as kind, but Ian consistently goes above and beyond, and we are so grateful to have found someone we trust with our babies. read more

Spacious, huge building that covers everything a pet owner needs which is super convenient! From boarding to grooming and vet care. Compared to smaller grooming boutiques, this is a big step up! There are multiple packages for grooming, which is what I came for + add ons. Customization of services is always great to have. Also, this is the only place where small dogs are considered to be up to 25 pounds. Other places I've been to will charge significantly more if your dog is just about 15 pounds. read more

Paw Sweet Paw Pet Resorts - Live stream - Pet Boarding Near Me - Irvine, California

Saw this place was offering a week of free daycare (most dog daycares only offer 1st day free) so I was interested, and went in to tour. There was trash all on the floor in the front of the building (red flag #1), the large and unutilized lobby was empty, no humans behind the front desk (red flag #2). Eventually someone came out to meet me and said they were going to show me the area. Instead of actually taking me to the area where the dogs are, to see important things like the cleanliness of the dog play area, they led me up some filthy stairs with dog hair everywhere. I've never seen so much animal hair on the floor before. Clearly it never gets cleaned. (Red flag #3). They have a large upstairs area, which again is unutilized space. They have you look out through a big window to the dog area below, which you cannot tell cleanliness standards from up there at all. I was trying to see the small dogyard, but you can't see much of anything from the upstairs window. What I did see, however, was dogs crying in the very small confined boarding type rooms. I asked why they weren't out playing in the play area and was told when they are understaffed, they just stick them in those little rooms instead of letting them play. (Red flag #4). At this point I left as quickly as possible, knowing that I would never bring my dog to such a place! Not only were those boarding suites way too small, but there is no reason someone should be paying for daycare to have their dogs stuck in a tiny room instead of roaming around to actually play just because they can't properly staff!! read more

My dog spent one night with them. When we went to pick him up, he was found to have peed on himself, odd but we waited for a quick wash. They lost his bag with his Tupperware and food. Lost his dog bed.Walking to the car he was very weak on the back legs. Something was not right but we decided to get him home and see him relaxed before assuming the worst. At home, his back paw was bloody on the pad of one foot and a small bleeding area on the other back paw. We waited to clean him and calm down before addressing this. The next day my husband went to speak with the manager, whose was in a meeting and we asked to be called. No call. The inside lobby was also dirty and garbage overflowing when we were picking him up. Beyond angry now. read more

I brought Lucy in for a nail trim. Kevin did a great job! We always have a great experience here. read more

Paw Sweet Paw Pet Resorts - Pretty Lucy - Pet Boarding Near Me - Irvine, California

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Amazing experience! The staff was incredibly professional and handled my pet with so much care. My fur baby looks and smells fantastic. Highly recommend this place for anyone looking for top-notch grooming!" read more

Paw Sweet Paw Pet Resorts - Pet Boarding Near Me - Irvine, California

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I am so delighted, grateful, and relieved that we found this perfect place to board our dog when we are away. Our German Shepherd, Scout, is a big and energetic 5 year old female. She boarded other places before... I wish we had found Paw Sweet Paw sooner! The facility is immaculate, the group play dynamic is wonderful, the staff are incredibly kind and attentive, and the website for booking and uploading info and accessing video and photos makes it more modern and intuitive than elsewhere. There is an attached vet clinic, too. The price is fair for the peace of mind and the outstanding service. I am telling all my dog owner friends. And, they take cats, too. This is Scout's home away from home. read more

Paw Sweet Paw Pet Resorts - Scout with new friends - Pet Boarding Near Me - Irvine, California

Blue and Biscuit had a great vet check up! Blue just had her routine vet checkup and Biscuit had her second round of shots. The staff is super friendly and I've been going here for years. read more

Paw Sweet Paw Pet Resorts - Blue and biscuit vet check up - Pet Boarding Near Me - Irvine, California

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Could you please explain why front desk never picks up their calls and why this location is always so understaffed? Plus the location at jamboree, all the dogs are out from morning but how come spectrum location has no dogs out in the small area when it's last 11am I am so confused and you guys never answer texts... please get it together, I am so worried about my dog that I just dropped off... read more

I've been a long-time customer here, but today's experience was really disappointing. I took my dog in for a bath, and when they called me to pick him up, I noticed they had completely forgotten to trim his nails. I had to bring him back and remind them. A little while later, they brought him out again and the groomer told me that was the shortest they could cut them because they were "close to the vein." But honestly, the nails were still quite long and nowhere near the vein. Ive posted a pic of my dog's nail after the second trim. I don't think this is really close to the vein. I usually trust this place, but today felt careless and unprofessional. I hope this was just a one-time slip, but as a loyal customer, I expected better attention to detail. read more

Paw Sweet Paw Pet Resorts - My dog's nail after the re-do of the nail trim - Pet Boarding Near Me - Irvine, California

Completely understand stuff happens and sometimes you are short staffed. However, should a simple bath drop off take 30 min while 2 staff sat in the back laughing? There was just 1 poor front desk person running back and forth to help all the customers. Really think there is a training opportunity here. read more

My dog Jameson loves to come to paw sweet paw to see his hoomans and play. We highly recommend PSP for boarding, grooming and daycare. They do it all! We appreciate all the staff for being so flexible and accommodating to their customers and pet owners. The facility is nice and clean and I know Jameson is in good hands when we leave him for the day. read more

Paw Sweet Paw Pet Resorts - We love getting update photos and see how much fun he is having. - Pet Boarding Near Me - Irvine, California

We had our toy golden doodle groomed by Mellissa and she is amazing! She takes of his emotional needs while making him look amazing

My Experience With Grooming Services at Paw Sweet Paw (This review reflects my personal experience under California's Consumer Review Fairness Act.) I'm sharing this because I believe other pet owners in Irvine and Orange County deserve to know what happened during my recent grooming visits at Paw Sweet Paw. My intention is simply to describe my experience as accurately as possible. Recent Visit - November 24, 2025 After picking up my dog, Suki, from grooming, I noticed he was squinting and keeping one eye partially closed, which was unusual for him. Over the next few hours, I observed that the eye became more irritated and developed some discharge. Because his symptoms were increasing, I took him to Pacific Care Pet Emergency in Irvine. The veterinarian examined him, performed a fluorescein stain test, and documented corneal ulcers in both eyes. The full medical report and invoice were provided to me. Suki was prescribed ophthalmic antibiotic ointment and an Elizabethan collar for several days. This was a stressful situation for both of us, especially because he had not shown any eye issues prior to the grooming appointment. I am not making any assumptions about exactly how the irritation occurred -- I am simply stating the sequence of events and the information given to me by the emergency veterinarian. Previous Visits This experience was part of a pattern I personally observed during earlier grooming appointments: * September 2025: After grooming, I noticed redness and irritation on his face and rear area. * March 2025: The haircut provided did not match the instructions and example photo I had discussed, and I did not receive the usual pickup notification. I emailed the business about both situations. I did not receive a response, so I decided to keep a record of these experiences. Why I'm Posting This Review My goal is not to accuse anyone or assign blame. My goal is to: * Share my personal experience as a pet owner * Describe the concerns I observed * Provide information that may help others make informed decisions * Encourage improved communication and follow-up Pets cannot express when something is wrong, so owners rely heavily on businesses to communicate clearly and respond when concerns are raised. I hope the grooming staff and management take this as constructive feedback. Final Thoughts Suki is part of my family, and seeing him uncomfortable and needing emergency care was difficult. I hope that by sharing this experience factually and respectfully, I can help other pet parents feel more informed. read more

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This was the third time our dog has been to Paw Sweet Paw. In previous experiences, all was great, nothing poor to note, which is why this experience was particularly frustrating and unacceptable. We had a scheduled drop off for 7am on Thursday, but when we arrived, no one was there. The 7am drop off was confirmed in our portal and we received a confirmation email and text with the date and time. Normally this wouldn't be a big deal, but we had a train to catch at 8, which was when they opened. After going around the side of the building, calling, ringing the doorbell, and knocking, we finally got him inside 20 minutes after we arrived. We gave them his bed, blanket, two toys he sleeps with, and his slow feeder, since he always wolfs down his meals. We specified how much food he should be getting, and for his brush out appointment we shared where he normally has issues matting. For about 2 hours on Thursday he was off camera while the rest of the dogs were out playing and running around. We called to ask where he was and we were told that he was mounting other dogs and was put in timeout. While our dog is young, he has NEVER mounted another dog. They told us they would bring him out shortly, and we had to call back 30 mins later because he was still not back in the play area. During those 30 minutes, we watched the cameras and watched another dog repeatedly mount a smaller dog, got a photo of it, and emailed it to the facility, as nothing happened to discipline the larger dog, but ours was nowhere to be found. Then again today, he was off camera and I got a bad feeling. My fiancé called and was told that once again, he was mounting other dogs and that he was put in timeout for other dogs' safety. I spent the next 4 hours until we could pick him up watching the cameras like a hawk. I took over 100 screenshots of other dogs mounting and not being removed, dogs being mistreated by staff or not monitored at all while staff was in the corner on their phones, and all the while in those hours, our dog never even got close to mounting another dog. When we picked him up, he was off camera for almost 7 minutes before he was brought out to us, and they returned him REEKING of urine, and his paws soaked in it. They also returned all of his belongings to us exactly how we packed them when we dropped him off. He never received his favorite blanket, his special toys, or his slow feeder. It was all still folded up and packed exactly how we had left it with them. We got him home and immediately had to get him in the bath. We started noticing splotches of red, irritated skin on his paws and his neck. He was too relaxed for his normal self, he was swaying back and forth, and his eyes looked glossy. He normally tries to jump out of the bath 5+ times when we bathe him, and he didn't even try once, he just ended up laying limp on the floor of the bath. He was not our normal happy boy and it was far past him just being "tired". We still don't know what happened to him when he was off camera and we have become increasingly concerned at the possibilities. We are taking him to the vet to see if he was given any substances that were not disclosed to us. I used to recommend PSP to family and friends, but we have since shared this experience with them and have encouraged them to all look elsewhere. I should've paid more attention to the other negative reviews before bringing him here, but we are glad that we have our dog back home where he will be well taken care of. We will not be returning our dog to PSP, even if we have to drive an hour or more for a better facility. The peace of mind is worth it, and you will not have that with PSP. read more

I visited here a month ago in search of a boarding spot for my pup. I was immediately thrown off by the fact they don't have anyone on site at night. The receptionist said they leave at 7pm and arrive the next morning at 5am. However - thankfully my mom caught this - my mom saw the schedule for employees and they're not scheduled to come in until 8am. This means the dogs are left alone for 13 hours. What if there is an emergency overnight? A fire? A flood? A break in? What if a dog gets sick or there is a dog medical emergency? I visited a few other dog boarding places and they said this in not safe. Not necessarily illegal, but there should always be someone on site. Google this place for a recent incident that occurred here. I would never, ever bring my dog here and my personal experience here confirmed this as well. read more

Everything. We followed our pet groomer Melissa from another location. She is the best and we love her!

My 13 year old Cairn Terrier loves the exercise and attention he gets whether it's daycare or boarding when I travel for work. I occasionally log into the cameras to watch and am happy with the care he receives. Even though we only go once or twice a week, the staff all seem to know him and love him which always make a pet parent feel good. When I board him I have the option to bring his own dog bed which some other boarding facilities don't allow so that is a huge plus for me. You can also purchase boarding and daycare packages to cut down the cost. I follow them on Instagram and they follow my pup right back! Keep up the good work Paw Sweet Paw. read more

Paw Sweet Paw Pet Resorts - This is what Bo looks like after a fun day at Paw Sweet Paw! - Pet Boarding Near Me - Irvine, California

I'm so grateful I found this place for my dog Hunter. The staff is so wonderful. They give the best baths and haircuts! I'm so grateful they gave me a discount as I am a victim of the wildfires in Pacific Palisades.. I highly recommend this place for your dog to come and play for the day or board and definitely get a bath:) Keirstin and Hunter read more

Paw Sweet Paw Pet Resorts - Hunter - Pet Boarding Near Me - Irvine, California

We've been coming here for a few years, and I've always been so happy, especially with our groomer, Melissa. She's incredibly patient and kind with my nervous dog, always listens to what I ask for, and I fully trust her knowledge and experience. read more

I've called on four different occasions--different days, different times--and I have never been able to get through to anyone. Either no one answers at all, or someone picks up and immediately puts me on hold... and never comes back. I've even gone in person twice hoping it would be easier, but both times there was no one at the front desk for several minutes. The place just feels severely understaffed, which is definitely concerning for a dog boarding facility where you expect reliable communication and oversight. read more

PSP recently underwent a "system upgrade" and a change of personnel. I've found they have been opening later than 7am and are poorly staffed, both in the mornings and for evening pick ups. I have had to wait almost everyday for drop offs and for as much as 20-25 minutes at pickup. In addition, one of the main selling points of choosing PSP was the ability to view the Live Webcams which have not operated since the system was "upgraded." No one on staff has any idea when they will be up and running. I hope this is merely a transition for PSP and these issues will be fixed soon. read more

Would not recommend. The staff and management don't seem to care about the dogs and communication is non existent. We had to leave my dog here over the holidays (for 2 weeks) and she came back with a rash/red spots on her belly. I watched everyday on the cameras and it's just a huge warehouse play pen that they put all the dogs in. They pee and poop in there and there's just one person standing in the room the whole time doing nothing - not giving the dogs exercise or playing with them. They'll wipe the pee with a mop, but it does not get cleaned at all. They also wouldn't let us see the room they said my dog was staying in, and when we dropped her off they had zero questions for us about things like how much food she should eat, or when, or any special instructions. I explained she needed these probiotic chews everyday and when I picked her up, the probiotics were still in the box. Also, by 3 or 4pm everyday they would take the dogs back in (don't know where because the cameras only show the play pen). So I don't know what they did from 3pm to night time... they never gave us updates or videos of my dog, just a picture every once in a while that sometimes barely showed my dog or was blurry. Just awful service and indoor conditions for the dogs. I felt so bad for her :( There was also so much confusion and misleading information in the booking process. We wanted to do the train and board program so my dog was kept busy, but the trainer and paw sweet paw don't actually communicate with each other and their schedules don't align... it was so frustrating and ended up being over $1000 for her stay, when I was told it originally would be $700 for the board and train program. Just make sure you do all your research and ask questions before booking here! read more

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Jalen at paw sweet paw has been my go to for my dog last 2-3 years. Show him a photo and he will make sure your pet comes out as you like. Never used this place for boarding but I only bring me doodle here cause I know I won't be getting a bad cut for him read more

Paw Sweet Paw Pet Resorts - Jalen is my guy at paw sweet paw - Pet Boarding Near Me - Irvine, California

Our German shepherd loves to play here! Very convenient day care. Their paw foods snacks and meals are very delicious too. read more

Paw Sweet Paw Pet Resorts - Pet Boarding Near Me - Irvine, California

Clean facility but cat boarding process was unprofessional. We took both our cats in for boarding. One of the cats didn't have updated vaccines so she had them done before the boarding. For boarding, they require a screening of at least 4 hours, which makes sense for employee safety. After 2 hours we placed them in for screening, they told us both cats were hissing when they were picked up and may not be eligible for boarding. An hour later they called us saying that their hissing didn't get better and we had to pick them up. They didn't charge us for the screening but calling us before the 4 hour mark seemed like they were not planning to pass both of our cats. Boarding room had cameras where we can check to see how they were doing but the cages itself were small. Overall their check up process is quick and professional but their boarding team needs improvement. read more

My dog loves coming here! Attentive staff with the dogs and friendly front desks. They keep the place very clean. Also, they are very on top of the vaccine requirements which are essential for all dogs so we dog owners can be at ease with our fur babies sending here. read more

I love how big the play pen is for little dogs. I prefer this location over their Jamboree location.

Wait wait wait. All I do is wait when I call or go there to pick up / drop off. Can you guys hire more staff please?!?

Took my dog here for a grooming appointment. He came back with a cut on his skin from the shaver and had to take him to the vet. Do not recommend and the management at this place is unprofessional and not responsive. Keep your pets away from this place. read more

When my husband and I moved across the street, we were so excited to be near this location because we went to the other location by Diamond Jamboree a couple of times and appreciated how nice the facility was. Unfortunately, we did not have such a positive experience at this location. We first brought our golden doodle, who is about 50 pounds, to board here for our wedding weekend. My husband got a call at the beginning of the weekend saying that our dog injured his paw. We appreciated them telling us because we also assumed that they would take care of the injury, but they did not. Along with his boarding, I also scheduled a grooming to be done on that Sunday, but apparently there were no groomers available and all they could offer him was a bath. I took the offer but when we picked him up, he was limping and he was damp. His paw was raw and bleeding & he could barely walk. If you have a golden doodle, you know how matted up their hair could get if it's not dried and brushed properly. I understand it's time consuming to thoroughly dry a bigger dog but that is their job. It was really disappointing and upsetting, especially since we were so excited to start making this location our go-to. We decided to give them benefit of the doubt and scheduled our dog for a couple of more grooming appointments, but we were disappointed every time. He was not only not thoroughly dried AGAIN, but he wasn't even brushed thoroughly and all of the grooming / haircut requests I had asked for were not done. They would also just completely shave off any tangled hairs instead of attempting to brush them out because our dog had random shaven patches everywhere. Sad to say that we will definitely not be back. Instead of going right across the street, we drive all the way back to Chino Hills to go to his old groomers. I hope others do not have the experience that we had because it is a nice facility and offers convenient services for affordable prices. read more

The facility and the services, even though my little queen wouldn't allow the groomer to finish grooming her, they were very gentle and considerate and stayed in constant touch with us for any updates. I am glad they have bet on the site and a gorgeous doggy daycare and cat care services. You do get what you pay for. read more

This was our first time at PSP. We are looking to become clients for boarding and daycare. My dog was invited to come spend a couple hours playing with the other friends. Hannah at the front desk was super helpful and friendly as was one of the other associates. The facility looked and smelled clean. Nothing bugs me more when you go to a boarding facility and you walk in and get hit with that very distinct smell. On the little tour everything looked clean and organized. The dogs looked like they were having a good time. The little sleeping kennels also looked clean, which was important to me. I like getting the update at the end of the day with pictures. We look forward to returning for some boarding and additional daycare play dates. read more

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Great fast service ! My cats are in good hands I love using for boarding and grooming services read more

I booked a grooming session for my cat two weeks in advance and, as requested, uploaded her vaccination records right after receiving the confirmation email. On the day of the appointment, I arrived 15 minutes early to check in. That's when they told me the uploaded vaccination documents were "unclear" and refused to proceed with the grooming. I asked them to call my vet directly to verify the records. The veterinary hospital confirmed over the phone that my cat's vaccinations are fully up to date and valid through next year. Despite that, the staff insisted that my cat needed another rabies shot and an exam -- and wanted to charge $180 for it. They also made it clear that if I didn't agree to have the vaccine done at their facility, they would not groom my cat. I declined and left without any service. I would not recommend this place for cat grooming for several reasons: They never followed up after I uploaded my cat's records -- no call, no email -- until the very day of the appointment. Poor communication. They tried to upsell unnecessary services by insisting on an additional rabies shot and exam, even when my vet confirmed my cat's vaccinations were current. $180 for this, especially for a strictly indoor cat, is unreasonable. The environment is very dog-focused. While I was there, it was loud and chaotic, with barking dogs coming in constantly -- not a calm or cat-friendly setting at all. Avoid this place if you're a cat owner. read more

This is the only place I trust with my dog, who is an Aussie mix and both an escape artist and can be reactive. They not only take great care of him but they're also able to groom him. 5 stars for the staff who are all excellent with the pets. I love the daily updates by text too. read more

Paw Sweet Paw Pet Resorts - Pet Boarding Near Me - Irvine, California

Christian is very detailed and careful as my dog has many tags on his body. He always makes my dog's hair as I requested.

Other places ask for rabies vaccine here they ask for 4 more up to you but you don't have to vaccinate your pet all that to have a grooming service Im personally out read more

UPDATE: We finally got hold of the manager after calling about 5 more times when we were told that he would reach out to us. Again, we felt like we were being avoided at all costs. We also had to tell the receptionist on the phone that this was unacceptable and we refused to hang up until they got him on the phone. We were so over playing this game. Once we spoke to him, we were finally able to get clarity on what happened. He told us that the handler was trying to move our dog into another playpen. She grabbed him by the collar while he was surrounded by multiple big dogs which caused him to growl due to being scared/stressed. After the warning growl, the other dogs began to maul our dog. What really upsets me is that any trained individual, especially someone who was hired to handle dogs, would know that you NEVER grab a dog by the collar like that nor put them in a situation where they feel the need to defend themselves. He wasn't even able to defend himself! Instead he was mauled by 4 other dogs from the behind. I understand that humans make mistakes and things happen in a blink of the eye, but this is gross mishandling. I don't necessarily blame the handler, but it is the company's responsibility to properly train their staff. Again, Paw Sweet Paw is a daycare, boarding, and vet facility so we TRUSTED them to provide proper care. We also brought our dog and cat here because we love the smaller facilities over big corporations. We loved how personable they are, but then again here we are dealing with another issue. The manager said maybe he would use the video to train his staff and we did not like that. We wanted to hear that he will 100% use this video to train his staff to avoid this happening to another dog in the future. We will no longer take our dog here because now we are afraid that this is going to make him extremely reactive and that is something we want to avoid. Paw Sweet Paw really needs to focus on training their entire staff on how to properly handle dogs which is wild to me because they have dog training classes. They should really invest the time to have their handlers go through it because I do not see any other solution here. Additionally, we were able to receive a full refund but stand by our decision to never return. read more

Paw Sweet Paw Pet Resorts - My dog was mauled and the situation was so poorly handled! - Pet Boarding Near Me - Irvine, California

We brought our dog here for grooming and were happy with it in the beginning. After a couple of negative experiences we decided to take our dog elsewhere. One time they forgot to call to tell us our dog was ready for pick up so she ended up there much longer than she needed. The last time we took her in the facility ended up putting her in the daycare instead of grooming. I was in the area and dropped in to see if she was almost finished and they said they had made a mistake and put her in the daycare instead of grooming. Apparently they don't check the system for what the dog is there for? Overall they seem very disorganized and careless with the dogs. read more