Surprised by the negative reviews. Went in to get my grips done. They did it same day. Couldn't be easier. Good clean store, well managed.

Wow, went in to try and buy a new driver, told the sales clerk " I currently play with a senior shaft due to swing speed". Well the young clerk looked at me and preceded to put a women's shaft on the demo. When I returned to the desk and said it's too much flex he said oh it's a women's shaft. Seriously dude just because I'm a women doesn't mean I play women's clubs. PS I'm a single digit HCP. read more

My brother came as his birthday present to get some clubs and there was a man who was working there who started to help us . Very rude at first. My brother was so excited and he tried out a club for about half an hour and we were just left there while he helped others. Then when he came back half an hour later he took the club out of my brothers hands and said he needed lessons before he comes back. That was very rude and insensitive . He refused to sell us the clubs . Don't go here the workers here are just awful and don't deserve our business. read more

I was hoping to buy a new driver from the PGA Superstore in Natick. Seemed like no one in that store wanted to sell one... I wandered around the store looking for someone to help... everyone was too busy apparently. I saw many associates that seem to have time to have conversations with each other but no time for customers. It's a pity that in such tough times, when people looking to help local businesses and to go to a local store rather than buy online... one cannot find staff who understand customer service. I went to several associates without them coming back or checking in on me... I could wait no longer than 45 mins... the putting green kept me busy for a little while... but I decided to just go ahead and buy online... and not from the online PGA store I must add. I guess my $600 for a driver was not worth the effort for them. Disappointing, I gave them a chance. I guess people have lost a lot more than we thought through the pandemic... including the value of Customer service. read more

I came in on Saturday 7/6/24. There were 2 men behind me. The sales person looked past me and asked them what they needed. They said they were going to the bathroom Meanwhile I am a paying customer and they never asked if they could help me. Not sure if this is ageism, Sexism or just bad customer service but it's not ok. read more

This is by far the best PGA Superstore location that I have been to. It's clean, has a great selection, has plenty of simulators to use and the staff is awesome. Specifically, Larry made my experience a 10/10. He set me up with a perfect driver and set of irons. I couldn't believe the difference. If you're as into golf as I am, this is the store to go to. read more

Went in for their $100 "custom fitting" a few weeks ago and was extremely disappointed by the lack of service and poor advice. The guy "helping" me didn't tell me anything about the different clubs and in the end I'm extremely disappointed with my purchase. I wish they offered returns. Please go anywhere else for your fittings because you won't get the right clubs here. read more

I managed to finally shake down an employee with tattoos and an ear piercing for a few questions, who claimed to be a manager. He seemed awfully stubborn, also rude as if he was having a bad day. I was surprised to hear he was a manager being that this was a golf store and he just looked out of place. I walked around for a few more moments and then decided I was so turned off as to not buy anything from there anymore. They do not get my recommendation because of this individual. read more

Nothing to complain about. Big store with a large selection. I purchased a few staff extensions.

I scheduled a fitting which was two weeks out. Two days before my fitting they called and left a message to tell me they needed to reschedule as the fitter will no longer be in on that day. They didn't give me any more information than that. So I called them back and again they didn't give me any reason as to why they were canceling the appointment and told me they were booked two weeks out. They were not willing to work with me on a sooner date and told me that was the best they could do. I told them they needed to work with me on a sooner fitting date and then I was put on the phone with the "Manager". The manager then got on the phone and says "just so you know, I'm the manager of the store and I'm telling you this just so you know who you're dealing with". He then said I insulted his associate by calling him an idiot which, is completely a lie. If I were to insult his associate I would have used a far worse word than "idiot". Yes, I was rude because they weren't willing to work with me or take ownership of the problem, but I didn't insult his associate. They have great products but If I'm going to drop hundreds of dollars then I shouldn't be treated this way. Long story short, I didn't reschedule with them and I went to Golf Galaxy instead. This review has nothing to do with the fitter, or the equipment. It is 100% on the manager running that store. Maybe I just caught him on a bad day. read more

I visited the store on Tuesday during the middle of the say hoping to buy a new set of irons, drivers, putter and a bag as my current set needs replacing and has for a couple of years. I finally decided to make the move. I budgeted $3k for the purchase. Nobody & I mean nobody in the store would give me the time of day and acted dismissive and condescending. Not sure what is going on in there but is is repulsive. After almost begging someone to help me so I could demo some clubs I was brought over to a guy with a buzz cut and glasses who was not in great shape. He did not make eye contact, and it seemed like a chore for him to talk to me. He did not provide any feedback on my swing and he did not assist in interpreting the swing data on the screen. He simply put the head on the club and ignored me. I will never go back and I hope they go out of business. And btw... ps... I am not judging but if you are working in the store you don't have the right to act like you are better than the customers and be dismissive and rude, especially ones who are going to buy a nice amount of equipment from you. read more