Been craving their regular pretzels, so made a pit stop and picked up five. The storefront is small but looks clean, and has a variety of sauces ready for purchase. Staff were nice and friendly. I tried the pretzel dog - not great as the dough inside around the hot dog was a bit under cooked, and the dough on the outside was too hard. I'm not often in the area, but I would definitely stop by again. read more

I redeemed a free pretzel voucher here. There was no fuss and service was with a smile. I hadn't eaten a freshly made hot pretzel in decades. What a wonderful experience. read more

BEST SERVICE !!! They were the most kindest and most sweetest servers and the pretzels i got were great. If i had more money in my pocket I would have ordered more!! The dip was very good too I dont think Ive eaten better dip! (i got salted caramel!) the lights were also not so bright so the mood in the store was soft and very calm, go here! read more

DO NOT I REPEAT DO NOT COME HERE. This place is horrible.. talk about disrespect, the staff here especially the girl behind the counter are super rude, cancel orders and will make you wait 15-20 minutes on line just to tell you that you need to order online and it's only pickup. While waiting on line I saw multiple people's orders cancelled on the spot and the way they talked to the customers was absolutely ridiculous. I'm not sure who hired these workers but they might wanna rethink it. read more

I placed an order online, when I picked it up, the pretzel nuggets were warm. We were eating them in the car on the way to the BBQ. They were so good- a big hit. read more

Can anything good come from Philly? Certainly not the pretzels. This storefront may not be in the best location though parking is plentiful. But forget the location, the food sadly is sub-par at best. Now who can turn down a hot dog wrapped in pretzel? Not I. But whoa, one bite was all I could tolerate. Hello trash bin. Next up the cinnamon sugar pretzel. Who can refuse sugar and cinnamon. I should have. The pretzel was so loaded with the topping, one bite and it looked like a tornado blew through my car. The topping flew off that pretzel as they were a topping liberated from its host. The plain nuggets were slightly better however every one of them just tasted stale. Some joints should just not cross the Delaware. read more

See all

Placed an order for the Superbowl. The store cancelled the order 15 minutes before pick up. Had no time to make other plans. Will never order from here again read more

Placed an order on their website 4 days before the Superbowl. Showed up at the time they told me to, and still waited 40 min for my order. Place was mobbed with angry people having their orders cancelled!!! read more

So delicious and everything is always fresh. They always have great deal online. Love my Sunday morning pretzels.

Fluffy pretzel bites with great service! Call ahead is great! Credit card ok. Cheese dip was delicious. The bag, box, napkins, and presentation was all great. Will return read more

We ordered from there three times. Once is actually showed up. The first time we ordered they didn't show up and didn't call. Grubhub had to get my money refunded. The other time we ordered I ordered super early to get our order and once again they didn't show up. They didn't even call. Grubhub sent me a text saying my order was cancelled with no explanation. This place needs some common courtesy and better customer service. read more

Needed a last minute appetizer for a family get together Saturday afternoon. I walked into the store and got the crowd pleaser (25 pretzels for $12 due to coupon, normally $16, which also included a bottle of their Super hot mustard, which is delicious!!!) They baked them fresh for us within 10 mins and packed them and we were ready to go! Our entire family of all ages, LOVED them. They were fresh and soft and a great addition to our event. The staff was also friendly. Can't wait to go back again for more!!! read more

Not great at all. Pretzels were a tad hard and lacked flavor. Nothing special at all. Pretzel hotdogs were alright. Staff was nice and all. Not their fault it's a bad product read more

Where to find the best pretzels? Go to Philly's Pretzel Factory. They have great staff, great pretzels, sauces and more. They never let me down and is definitely worth going. read more

I truly can't say this place is spectacular. If it wasn't for the coupon I received in the mail, I would've never stopped. This is the second time here. First, my kids got the highly recommended Philly Pretzels and Rivets. They were okay, nothing to write home about. The meat was very bland and not as cheesy as one had hoped for. The customer service was pleasant at the time of my visit and Place looked clean. Today I stopped in again for another after school snack and the case was pretty bare with only 4 rivets, 3 Hot Dog Pretzels, 2 Philly Pretzels. The establishment didn't seem as clean either. I got them 2 Hot Dog Pretzels to go. Since I was leaving, I wasn't able to take a single cup of mustard with me but if I stayed, I was able to use any of the 5 bottles on the counter and as much as I'd like. Hmm... I asked again, I was told I could squeeze some on my Pretzels before I leave but need to pay for .50 cents for the plastic container if I want it to go. Okay, so next time, "if" there's a next time, I'll bring my own plastic container and squeeze as much mustard as I want for my Pretzels. It's not like I was asking for 5 containers of mustard. The Hot Dog Pretzels were not that good either. The pretzel part was not light or fluffy, rather chewy. It had white American cheese inside that was somewhat plastic-y, the Hot Dog is all beef, but tasted more like Oscar Meyers. Not thrilled! So that's my take on this place. read more

I generally love the PPF back in PA, but they don't seem to be able to things right in NJ. This place is so badly run they ruined it. Went there on a Saturday noontime and there were just a few pretzels made up and none baking at the time. The pretzels were stale , undercooked and with very little salt, the rivets looked like they were only half cooked. If they want this business to work there should be fresh baked pretzels all the time and not some warmed over stale excuses for pretzels. read more

When you run a business with food you must use hair nets and gloves. Today I noticed the workers did not have them on which worries me. I ordered pretzels, took them home and they were stale. I don't think I will return. read more