i got a new card and so they charged my account and my debit card didn't work. I called back within an hour of them notifying me and they charged me $25 for the late fee. this is a terrible way to treat your customers. this gym is fine but you would expect for how slow it is and how little customers they have, that they'd be doing what they can to retain their customers. I tried to cancel my membership but they told me I'd have even more fees to pay. I would give them negative stars if I could solely because of customer care. read more

On the bright side, it is never busy. Like never. However, the staff is rude. The place is dirty. They want a ridiculous premium to use the sauna. The best is..., they don't offer hot water in the showers. You get the feeling that this business will fail soon. Like you are going to show up one day to find an eviction notice on the door. read more

Been going for almost 3 years and this gym has never changed. No new equipment, still dirty, doesn't have a smith machine or any good machines (only the very basic machines), no AC in the basketball court, terrible basketballs (won't let you bring your own ball in), and bathrooms always dirty and smell. Canceled the membership and their still charging me for an extra month ‍ STAY AWAY from this gym read more

I was a member serval years ago. Moved out of state. Canceled my membership & now years later they are taking money out of my account randomly. They are shady and fraudulent. Don't give them your information ever! read more

Lately, it has been quite warm inside Phoenix Fitness, typically, thermostat shows 83-85 temperature! Also, the annual maintenance fee, doesn't appear to be going for its intended purpose, its quite the mystery, how this Fitness Club, stays in Business! read more

had a membership for a month and a week, equipment is always dirty and the manager is exceptionally rude. I've witnessed on multiple accounts the owner,Q, intentionally making a scene to degrade other staff members. No fans and no new machine, one star is a understatement. read more

I had a membership at this gym for no more than two weeks. This gym is filthy and the manager, "Q" is awful to his employee and i have witnessed him berating them numerous times. Do not go here. read more

Quiet gym. Cheap. Nice staff. Super clean. Never packed. Lots of equipment and turf area is awesome with weighted sled read more

Phoenix Fitness - Gym - Gyms Near Me - Glendale, Arizona

Clean well kept gym. Has that uniqueness to it that gives you the extra boost for your workout.

The manager is an awful person and treats his staff like trash. He's unprofessional with everybody and mean. Don't go to this gym if you value your time. read more

I was a member and after my credit card had been hacked, I changed the billing card and was told all was taken care of. Then, after multiple emails from their billing dept., claiming there was a problem, I made multiple trips to the gym to correct any errors, I was repeatedly told that all was taken care of and current. Finally, after yet another email, I went and cancelled my membership, but was told I could not cancel my son's since his dues were not paid. After being repeatedly told that everything was current and paid. At this point, they became hostile when I reminded them of their previous statements. I then hand delivered a letter to one who claimed to be the manager, asking him to read it and call me to resolve the issue. He has failed to respond. I asked for the owner's name, and was told they would not tell me who it is. I have sent a registered letter to OWNER, and will see if there is any response. I doubt they will deliver it to the owner. read more

Great gym! Plenty of equipment and never too busy. The staff are really friendly and everything is clean and organized. Glad I made the switch! read more

Perfect gym for our household of 5. We're on the family plan that includes childcare for our two year old. Staff is friendly and great with kids. Environment is very calm, clean and never too packed. Highly recommend trying them out and getting away from commercial gyms! read more

Not only did I get a fungal infection on my hands from this unsanitary establishment, there is not a single fan in this entire gym. If you enjoy a hot stuffy environment while working out along with an array of germs everywhere you go on everything you touch, this is the gym for you. For as many employees as this place has that stand around and do nothing, you'd think some simple cleaning protocol would go into place during their down time. Never once seen a broom, mop, vacuum, or any wiping down of any equipment since I've been a member of this gym aside from one single gentleman. The same questionable sludge has been hanging out in the locker room sinks for the last 6+ months. This gym is also seriously lacking attachments for their cables as well as normal clips, so when the gym is busy good luck finding something to utilize during your workout. This could be a great gym if the owners/managers care. There is still a sign on one of their separate fitness room doors announcing the mask mandate at the start of covid... that was 2020. 2 years ago. Also in bad taste that this gym offers a daycare yet the music they blast is dropping the n word over and over again, amongst other incredibly raunchy songs. This is a gym. Not a Jay Z wannabe night club. read more

DO NOT GET A MEMBERSHIP HERE! Doesn't even deserve one star. 1. Most of the Employees are rude, toxic, have no knowledge of gym equipment, and have terrible customer service. 2. The owner, Quantino Drake, IS NOT THE OWNER. He lies to his workers and members. He is a total CREEP and does odd things that look suspicious. He talks bad about his employee behind their back and hates confrontation. Also, The real owner is the landlord of the entire complex. 3. Yes the gym is clean and very nice. Has so much potential but the management isn't there to make it nice. They'll cheat you out of money, be rude, and talk about you. So not worth the membership. Also this place has been reported to OSHA for many reasons! RED FLAG for that alone. read more

I love this gym I've been coming here for quite a while and the employees are very friendly and welcoming Love that there is a female only area to isolate from the general workout area Definitely should try it out if you are in the market for a new gym! read more

How this fitness facility is still up and running is such mystery to me. Don't get me wrong the gym itself is great, lots of space and never really crowded. It's always a hit or miss when the gym will have good running AC, especially within the basketball court. I believe the real issue is the manager Mr. Q, he's definitely not fit to manage that place and the way he belittles his members is just awful. I hear how his employees speak about him and it's not great. I absolutely hate the fact that you can't even use your own basketball and you HAVE to you use their horrible street basketballs for an indoor gym? A new good manager would be great for this gym and I know I'm not alone when I say this..... read more

I primarily come here to run and swim but there are quite a lot of machines as well as free weights. Very clean gym with great customer service. The pool is heated to about mid-80s making it more than bearable. There is also a jacuzzi for recovery after longer, more arduous training. I will continue be a member for years to come! read more

Horrible customer service to begin with. This gym does not deserve a single star. I don't recommend this gym to anyone. The employees are hypocrites, at first they act like your friends , but when u need to address a problem or cancel your membership they won't help you, they will give you a hard time so don't expect them to help you with anything and if you need to speak to the owner, good luck with that because he's a coward To confront any situation. If you'd like to have a BAD EXPERIENCE at a gym then this is the perfect place to be. Good luck. read more

I had a good experience until now. Tonight 5-10mins before they close and with about 5 people here working out. I started physical therapy today from a tear pec/shoulder injury that I actually injured here at this gym. I wanted to do these exercises from what I learned today. They have this cable machine that I wanted to use because the weights goes down to 5 lbs. That machine was taken by these kids and they just started their workout. There's an area in this gym, "females only" which basically have couple machines and low dumbbell weights. I thought it was be okay to quickly use the cable machine for my physical therapy exercises for 5mins before they close. The front desk lady approached me and told me you're in the "females only area". I told her I know but there's no one here, the gym closes in 5mins and I just wanted to do this exercise for my torn pec that I injured here! Her response, "you're in the females only area". Seriously!? 5 mins before they close and I can't do my physical therapy exercises here?! I pay $30 month and I can't spend 5 mins doing these exercises in a almost empty gym. Smh. read more

Charged a mysterious "maintenance fee" of $40-ish dollars without a heads up notice. Was never given my contract when I signed up and they said it was on there. Was never verbally even mentioned when we first signed up. This membership was suppose to be for my 11 yr old and basketball and now I'm cancelling it. They decided not to even work with me on the refund. Terrible sales and management process here. It's just a mess and I don't expect them to stay around long. read more

The hardest part of traveling to distant lands is keeping one's body ready for battle at a moments notice. All I required of Phoenix Fitness was some heavy iron for less than an hour. The establishment was empty. I walked in and was greeted by two lads who seemed friendly. I stated my case. A weary traveler in need of a place to train. They looked me over and offered this. $16.39 for a one day pass to their facility. I countered, if I pay the $16.39 can I come back tomorrow when I need to train as well. He declined. I said no thanks and left. For $10 I could get a one month membership at Planet Fitness or EoS. Alas, I traveled down the road a bit and received a ONE WEEK free pass to LA Fitness. read more

Don't disregard the other low ratings on this club . The management is more worried about collecting a late fee from a membership that happen to expire the day before the gym closed for two months for the COVID-19 outbreak I was willing to pay for a whole year upfront but they were more interested in getting the late fee !!! I would've been the dumb one for paying year upfront when it looks like that Gym may not even be able to make it for a year . That is the kind of management team you are dealing with if you join this gym . Beware read more

Incredible gym. I've been going here for about 6 months now and all I have to say about it is positive things. Employees at the front are nice and greet you when you arrive and leave. It has all equipment you would need, women only section for women who choose to be a bit more secluded, and other amenities such as pool, hot tub, sauna, basketball court, and stretch room. Definitely recommend coming here! read more

I signed up a few months ago and have only experienced wonderful things. Everyone's been friendly and everything's super clean. All the equipment is new and there's a good variety just Incase everyone is doing leg day! There's even a women's section with a good amount of equipment too. And of course you can't forget the sled, ropes and boxes! Check it out! read more

This place is so nice, new, and innovative. The equipment is brand-new and I signed up yesterday. This week they're having specials- $1 down to join plus the monthly membership. read more

Phoenix Fitness - Gym - Gyms Near Me - Glendale, Arizona

On the weekends you open at 8 am, will you ever open any earlier? On the weekends I like to work out earlier and get my day started thanks

I signed up when they opened because some kids were handing out flyers and the place looked amazing. The flyers advertised fitness classes on demand, a cardio movie theater, a spa a juice bar and some other things. I went and checked it out and it looked really nice, so I signed up. The next day, i regretted my decision. The pool was out of service, no juice bar, NO CLASSES whatsoever. Just empty rooms and the "spa" is just a dry sauna. Im told by everyone I ask when these things will be happening and I was told every time "any day now". That day never came. I was there the day they had to close because of the virus and the pool was JUST fixed. Still no classes, still no juice bar.....isnt false advertising illegal?? Oh and one other thing I found strange. The flyer says Peoria, but then lists the address as Glendale...but the name is Phoenix. read more

Everyone's been super friendly specially Bailey and Jacob, everything's super clean really good maintain. The only problem is the A/C that is the worst air conditioner especially on the kid zone. I don't think the unit it working properly. read more

The girl behind the counter stood there talking with her friend while I waiting to be helped. When a low in the conversation came she finally came over and asked what I wanted I showed her the free 3 day trail pass I had gotten from the web site and she immediately told me they are not doing that because of Covid but I could sign up and still work out. When I tried to explain I just got the email today and that my wife use the same pass two days ago She cut me off and just said good day and wouldn't let me finish. I planned on singing up but after that encounter I'd rather just go somewhere else. If they are truly not allowing the free passes to be used then they need to stop sending out the emails with the free passes or say that on the web site. read more

Horrible. Random charges, even after cancellation (which takes multiple attempts, I guess... going 7 months since my original request to cancel my membership and hundreds of dollars later). Poor management and less than ethical accounting practices. Lies, incompetent staff/owner, questionable actions by all parties involved. Would not recommend this gym to anyone. read more

Experienced a rather unpleasant staff, that doesn't seem like they care, dishonest, misleading, and unprofessional, planet and eos even anytime fitness are better choices with more affordable pricing such a pain just to cancel, don't be fooled. read more

Great gym. Friendly staff. Owner walks around and gives advice. He knows his stuff and leaves his door open to his office if you have questions. read more

Still trying to cancel my account with this gym. Finally went in signed paperwork and now I get Caaba and texts that my final payment won't go through. I call the number they give me and get stuck in a do loop. Call the gym anD have to give them my info manually several times but their system isn't working right so the manager will ya a be to calL them with the info. AftEr all of the baloney I have been through they would just wave this final payment. All I can say is buyer beware!!! Find aanother gym.. read more

As a former worker of this facility I encourage anyone that is looking to work here DONT unless you like to get cheated out of your pay. I was hired on as supervisor and was promised 13.15 pay upon hire, but I only received that pay for training. Once I got started my pay got dropped to 12.15 without my knowledge. On top of that Quintano Drake is not the owner, he is a liar as well as messes with everyone's money wether you work for him or are a member to the gym. Keep a close Eye on your money when doing business with this cheap place. Those annual fees are not being put to good use. It's supposed to go to the maintenance and up keep of the gym which none of that gets done as equipment is loose and falling apart. The amount of screws members have brought to my attention that they found laying near the machines I wouldn't feel safe working out here. But please take this as a serious warning for you own physical and financial safety. read more

Outstanding gym. Super clean. Like the cleanest most sanitary gym I've been in. Very affordable rates including packages for personal training & to bring a friend. Unlike some of the other gyms it doesn't get too crowded. Even at peak time I never have to wait for equipment. The pool is the best I've seen for lap swimming in the valley, & there is an excellent aquatics class, the teacher is great. Hot tub. Separate male and female saunas. There's a womens' workout area and a private workout as an option. Very pleasing and latest equipment. They literally have everything. Sleds, platform, Olympic weights and i forget the names of the new machines that are so fun to use, they won't let you cheat but reduce pain. The gym is welcoming to kids. My boys love it. A play area for kids care is there. Also there is basketball science classes most evenings for kids, so cool. The staff is very friendly, humble, not pushy, & just cool. There's a great attitude in the gym, no egos. Very encouraging & inviting for any level of fitness. Very safe and comfortable for woman. There is just plenty of space. At EOS or other gyms like that the environment & attitudes aren't as pleasant and everything is crammed in & crowded. Also included in memberships are the use of massage chairs. Please join this gym. I'd love to see you there and meet you. You won't regret joining. read more

I loved my experience at Phoenix Fitness. It is a non-intimidating and clean environment. I specifically loved the women's only weight section where I felt I could try new things without pressure from those around me. Staff is super friendly as well and the owner is hands-on and available as needed. read more

I've been going almost every day since they opened. I love the gym. All the bad reviews are crazy. The Pool is open, Q is always at the gym and greets me whenever he sees me. The staff is friendly and very helpful, I recommend all my friends. read more

If I could give it 0 I would. In August, I moved home to Ohio. I tried to cancel my membership recently after realizing I forgot to do so. Note, it's a 3 hour time difference. I called and they told me I'd have to physically come in and sign the papers...Not possible. I asked to speak to a manager, of course he wasn't there. Called the next day. Was told she had to go ask the manager what to do and once I asked to speak to the manager he was all of a sudden not there...but the owner was, who also refused to get on the phone. The next person who got on the phone, ANDY, had the nerve to say "you should've came in and canceled before you moved." Which I explained, I had contemplated even being alive which is why I moved home very suddenly. To which he replied "well, I can't do anything about that." I then asked to speak to the owner once again, nope he refused to come to the phone. This is the worst customer service I have ever received at an establishment. So, here I am still paying $10/month for a crappy gym with an owner who refuses to even help a customer or hire someone who has respect. Do NOT and I repeat do not join if you think you will ever try to cancel your membership. read more

Great gym. Everything is brand new, it's super clean, and best of all there are no crowds here so you don't have to wait around for machines and stuff. read more