Just purchased a Chevy Spark from Bill Pierre Chevrolet. The car buying experience was smooth. The sales staff and finance personal made it effortless for my car buying experience. read more

On October 26, 2011, after a months-long search for a Chevy Cruze, we saw an advertisement for a Cruze 2011 LT with 2LT package on Seattle's Craigslist. The link went to the Pierre Chevrolet website, where no price was listed, but the fine print said the price had been reduced from $20,366. The following day the Bill Pierre website now said the price was $16,987. Sounded reasonable so we called Bill Pierre Chevrolet and talked with Sales Associate Mitch. He confirmed this was the correct price for that car. We asked for an out-the-door total price. He was uncertain whether an out-of-state buyer would pay WA taxes or not. He said he would call back. Sales Associate Theodore called back and said we would need to pay Washington taxes so the out-the-door price would be $19,169.50 plus a possible document handling fee of $150.00. We told Theodore we would have to fly to Seattle and wanted to confirm the accessories on the car before investing the time and money in the trip. He confirmed the options included with this vehicle and suggested they could pick us up at the airport if we flew up. So far things were looking good! The next morning we made arrangements to fly to Seattle to see the car, but ran into a logistics problem and had to reschedule until the 3rd of November. The on-line ad was still there on the 2nd of November, but now the price listed was $15,987. Though obviously a better deal, this struck us as unusual so we called the morning of November 2nd to confirm both the availability and the price. The Sales Associate passed the call on to Sales Manager Scott who bluntly said $15,987 was not the price. It was a computer mistake. He could sell the car for $17,700, complaining "I have more than nineteen thousand in the car." Scott went on to claim that he would need to go through eight locations and hundreds of cars to rectify the consequences of the "computer error". He expressed no concern when asked whether the poor impression created by "inaccurate" prices might offend potential customers. Things began to get truly strange as we tried to learn what the real story (and price) might be. Another call to the dealership was picked up by yet another Sales Associate. The Sales Manager was not available. Dylan (Sales Associate) thought the $15,987 price posted on the website was correct. But when he "checked", he said no, they couldn't sell it for that. A few more phone calls were not able to locate any of the people we had talked to up to this point. We finally made contact with yet another Sales Associates and told him we would give them the benefit of the doubt and buy the car for the originally listed price of $16,987. The Sales Associate said he would have a manager call us back. Damien, a sales manager called back and said it was a "computer error" and he could not sell the car for that either. He could, however, offer the car for $17,725, plus taxes and fees. When reminded a different (lower) price had been "confirmed" days earlier with his staff, he simply repeated the "computer error" story. Disgusted, we told him we were not longer interested. That should have been the end of the discussion. But the next day a caller from Bill Pierre Chevrolet asked if we had flown up to see the car (??). We told them we hadn't and would not deal with any Bill Pierre dealership. Seemingly unperturbed, the sales person asked "So $1000 more (than the posted price) was too much for you?" Almost flabbergasted by the unrepentant gall, we carefully explained price was no longer the issue, their dishonesty now far outweighed it For the following week, and beyond, there were at least four Chevrolet Cruze vehicles listed on the Pierre Chevrolet website, each with a $15,987 price. The "computer error" not only was not rectified, it apparently proliferated. read more

Our experience was horrible. My husband and I do not have the best credit (which is why we went there due to their advertising) We thought we were doing things right by setting up an appointment in advance and having a few cars picked out prior to visiting. WRONG....when we got there the sales guy we were supposed to have had an appointment with pawned us off on the new guy, and it took this guy 10-15 minutes just to get the keys to test drive. On the test drive he kept asking "are you ready to go back and get the papers going"?? He wasn't even giving my husnad and I a chance to fully test out the vehicle.....then we get back to the dealership and start paperwork, only for the finance guy to come and tell us......wait for it........We have credit issues!!! No S**T why do you think we came here...........so he sends us to a totally different lot.........we wait there another hour or so, and the guy comes out and says I'm sorry there isnothing we can do for you with out half down. So I say that's ok, we'll go somewhere else.........he laughs at me, flashes me a cocky grin and says "good luck" and walks out. This whole process from start to finish was 5 hours!! So we leave, completely bummed out and mad..........we head down to kent to this little car lot where we saw a car we had been interested in............anyways 45 minutes later and we drove off teh lot with 2004 chevy tahoe 2,000 under book value. I will NEVER go back to ANY Pierre ANYTHING!!!!!! read more

So i went into the dealership on Sunday inquiring about a camaro, my dream car by the way. Wasn't sure if I could get my car and mike, matt and scott did everything they could to make it happen. Im not the wealthiest person at all but they sure as hell treated me like i was. And they knew that as well. Ive been in sales and these guys are not sleezy sales people at all. I recommend them to everyone, even my buddy got a great deal with them. They are not pushy. I am sending all my friends and family over to them. read more

Had a Groupon for an oil change and Danielle took good care of me.

Brought my 2014 Sonic in for an oil change and tire rotation during a recent road trip. I'd made the appointment well in advance since I knew I'd be hitting 20K miles while in Seattle. I showed up on time, they got me signed in and told me how long it would take. I retired to the relatively nice lounge (vending machines and coffee, clean bathroom, comfy sofas and a big TV with remote and channel listing provided) to wait; at exactly the promised time, the service writer came to fetch me. Unlike other dealer service departments, the car really was ready to go, having received a thorough bath and full inspection along with the oil and tires. Also unlike other shops, no burnt oil smell followed me for the next 200+ miles. If I move to Seattle, Pierre will be my shop, period. read more

Dishonest at best. Please don't reward their rotten behavior. Take your business elsewhere. My wife and I bought a used 2018 Chevrolet Suburban in early February 2019. We had a pleasant experience with their sales representative. We had agreed to terms. Then we get invited into the back room and sign papers with the finance guy. At this point I thought it was all just paperwork. Nope. He managed to stealthy slide some dealer added options onto the contract. He also deviously avoided disclosing the mileage limits on the extended service contract. Now I admit it I should have taken the 2+ hours to carefully read through everything before signing. But I thought we had an agreement and it was all just paperwork. My mistake. Shortly after signing I read through it more carefully and realize how I had been played. So I called them asked to cancel the service contract and the dealer added options. Something called 'perma-plate' and 'theft-guard' , I didn't even know what these were. The snake, I mean finance guy, said 'no problem, we can execute the cancellation when you bring in your trade in'. We'll I got played again. We signed something canceling the service contract. When asked if it included the dealer added gunk he cleverly left us with the impression of 'yes' without ever really saying so. He said the refunds would be credited to the loan balance. But it would 2-3 months to post. Stupidly I fell for this lie as well. So fast forward 4 weeks and my wife was in a head on collision in the suburban (other driver was texting and crossed into her lane). Fortunately the big car saved her life. But the suburban was totaled. So now the loan needs to get closed out. So now I wonder if those cancellation credits came through. Turns out the snake, I mean finance guy, never submitted the cancellation - I called the extended service contract provider myself and discovered this. That's when I learned the other 'dealer added options' gunk was never going to be canceled (turns out it was physical product, spray on gunk). So another lie caught. So I pressed on. I called the snake, I mean finance guy, again. He assured me the refunds were coming. That I should see 4-5 separate checks. So I asked if he could tell me the status of those refunds. He said the people he needed to talk to to get this information were not in the office and he would call me back with the update. Guess what? The snake never called back. I still pressed on. I called the business and asked for the general manager of the store. I got somebody who sounded really empathetic and assured me that someone from remittance would follow up with me shortly. Guess what? Nobody ever called. So I finally wised up. I see clearly now (I think). The finance guy is a snake , the general manager is a snake. They are borderline con artists driven to get squeeze money out customers by any means necessary. Spin, manipulation, and just plain lies are how they go about what they call 'business'. Please don't reward these bad people, take your business elsewhere. I know honest car dealers are hard to find. But at least now you can avoid this known rotten one. read more

I would not recommend going here. It was a very unpleasant experience. I am buying a car from a different dealership.

My experience with Bill Pierre Chevrolet has always been top notch. The employees always treat their customers with respect and go beyond their job duties to make a customer's life easier. Jeff deserves 10 stars after bailing my daughter out twice now when she was in a serious crunch in college. Living five hours away it brings me great comfort to know that if an emergency occurs she will be taken care of! They are quick, affordable, and the most reliable place I've ever been to. read more

Went in to buy a new truck found a truck that was really nice I loved it we then proceeded to do paperwork for the vehicle everything sounded pretty good when we went out to start the truck it made a weird knocking noise my sales guy even agreed something was not right with the truck it sounded almost like a diesel.I test drove the truck it ran decent me and the sales guy agreed it ran a bit rough though but with a bit of work and a tune it would be good to go. I then checked the oil to the truck 2 times the truck was all the way out of oil I called them out on it and said I'm willing to pay more if they put a new motor in the truck and they refused and told me we should move on to another truck so they are going to sell a truck to someone with a bad engine? That's bad business I then talked to a salesman Theo that then got upset when I told him I would not be being a truck from them and he hung up on me. Super poor customer service I would highly recommend not buying a truck from these guys if they can't put oil in a engine then who knows what else they try and hide. read more

If only I could give negative stars. After four and a half hours of game playing and constant attempts at manipulation, we walked. Save your time and lower your stress level--don't buy from these guys. The process at Blade Chevy was much better. The guys at Bill Pierre give car salesmen a bad name. Awful. read more

I was at Bill Pierre Chevrolet yesterday looking to trade in my 2007 Scion tC towards a 2011 Equinox. My Scion has 40k on it, no collisions, and does not need service. After my test drive with the Sales Manager I spoke with Al in financing. He pulled my credit report and said I was a 505, which puts me int he lowest bracket, that my car payments should be around $200, and that the best they could do was a used smaller car like a Malibu. He also gave me a gimmicky CD on how to improve my credit score by paying to go through an outside service. My credit isn't any different than when I got my Scion, and with 0 down my payments are over $400. I just wanted a bigger vehicle and stay around the same payments. So I go home, pop the CD in and order my score. It's almost 600. So not only was his information wrong, but I'm not in the bottom payment bracket like he described. The entire interaction felt like it was a chore for them to talk to me. Awesome job Bill Pierre! read more

Hm....well, I don't quite see the bad reviews in my experience...maybe they had some bad sales/mgt last year, but I just bought myself a 2010 malibu today...love it! I worked with Josh, only 2 months on the job, but he was friendly and sincere.....didn't BS me. Did get frustrated with not getting what I wanted on trade-in, but come on...how many people trade in garbage cars knowing that it's not up to snuff! They gotta make their money also...and I felt I came out okay on the trade in, not great...but okay. But, everyone was nice....worked things out and I was very pleased. I hope I'm not changing my tune later...but honestly, buying a car is not all that fun! Finally leaving with it is! There are lots of bad sales people....but make notice of the good ones when you do get them! read more

Posted a car with a great discount, but wouldn't provide a purchase order and even bluffed about the car being sold when requested it (the car was sold a month after my inquiry from the carfax report). Seems like they are using the discounts as a bait. Avoid this dishonest car dealer. read more

All I wanted was a price on a vehicle. It took me 2 love chats and 2 texts conversation before I got any sort of straight answer. And when they finally called me they couldn't even pronounce my name. If you're going to call people read and understand their name. They lost me there. Or! If you can't pronounce my first name asked by my last. Bad customer service. read more

A couple days ago I went into Pierre Chevrolet to look at a 2010 Cadillac CTS. I was approached by Erik Gonzalez. Erik was very polite when he introduced himself and was very knowledgeable when I asked questions about the vehicle. I ended up buying the car and left very pleased and didn't feel pressured to buy. This is my second vehicle that I've boughten at Pierre Chevrolet, it's salesman like Erik that make people come back. The whole Pierre Chevrolet family is great!! I would like to add that Erik is fluent in Spanish and if you need a Spanish speaking car salesman Erik is the man!! read more

I could not be happier with the A+ service that I received at Pierre's!! I have been wanting to upgrade from a sedan to an SUV for a while now, and working with Devon made the process so smooth and literally painless! His explanation of cost/vehicle features/warranty was easy for me to understand and the finance manager, Stuart, was amazing as well. He was so personable, & searched to find me the best possible APR/per month payment for my needs. You guys are SERIOUSLY THE BEST! I LOVE PIERRE'S! read more

Bill Pierre Chevrolet is a great dealership. I bought a 2012 Camaro SS ( V-8) in Rally Yellow in January of 2016.The car is so awesome. It's been reliable and is super fun to drive! read more

This review is specifically for Daniele DiLodovico. I was in the market for a used Prius, and Bill Pierre Chevrolet had one that I was interested in. Daniele assisted me during this process, and his communication was both reliable and clear. I felt very comfortable working with him and he was pleasant during all our interactions. I ended up purchasing a Prius at a different location, but would certainly recommend Daniele to assist any customer interested in a vehicle at this location. read more

We worked with Beneyam to buy our used 2020 Chevrolet Bolt EV Premier, and we couldn't be happier! We had done research on all the electric vehicles on the market, and we walked in set on the Bolt. There was a great very lightly-used option at the dealership, and after speaking with Beneyam on the phone we set up an appointment for the same day. He met us outside, had the car all ready, and took the time to walk us through the features of the vehicle. He was able to answer our questions and then set us up for a test drive. Beneyam is personable and professional; we enjoyed working with him and his team (Jose, manager; Erika, financial officer). The only reason we put 4 instead of 5 stars is because we could have used a bit of a better sense of the financing numbers before we went back from sales to the finance office, but we ultimately felt like we were heard and landed on a great deal for the car. Thank you Beneyam! read more

I was looking at a car online while I was in Hawaii. They held the car for me to look at. When I got to the dealership the sales person I was working with was not availability, but they new car manager came to the rescue. The staff was extremely professional and treated my kids very well. read more

In 2015 I went to Bill Pierre and I wound up purchasing a car that had previously been a rental car. I admit I am not knowledgeable enough about the car buying process. Which is probably why I have wound up in this predicament. So It has several miles on it. However the down payment was low and my credit is not the best so was fine. Plus it still had a warranty should anything happen to it. (It broke down the first month I got it.) So good to have the warranty. My payment was manageable and the car had lots of neat gadgets to use. So this year I decided to trade in the vehicle I had and to purchase a new car. I did some research and found a few I liked and thought I knew how much they were because of the add. I made an appointment to go. When I called to confirm the appointment I was told the person I was to see was going to be out of the office but I could come anyway and meet with a different associate. I was there for six hours. I was told the cars I wanted was too much and I would not be able to finance it. Then only saw one car. I was there for over six hours and was talked into a new car with less then 3000 miles. I just got it I drove away. It was not until later that I realized I had been charged double what the car was worth and lost all the gadgets I had in the former rental car. I will not be going back to any Chevy dealership. Now I have a car that is upside down in its value and I may have to just take it standing up. I would not go to any dealership without knowing what you want and how much it cost and how to say no and walk away. I am very disappointed in how I learned never to trust a dealer. But it is a lesson learned and won't be forgotten. read more

Most dishonest experience in a dealership I've ever had. I'm expecting some sort of manipulation when I buy a car but this was next level. Broken car, sneaky added fees, and a hard credit pull when told it would be a soft one. Zero transparency from Matt, Jose, and the finance guy. Walked away without a car because it just didn't feel good. Do not buy from here. Honestly, left me feeling anxious and traumatized. read more

We had a great experience with Bill Pierre Chevrolet this weekend while buying a Chevy Bolt. Fred took great care of us! He was knowledgeable and patient as we made a decision between the Bolt and another electric vehicle. All of the staff were friendly and helpful, including Jose the manager and Scott the finance manager. If it weren't for the strange interaction with the OnStar service we tried to set up in our new vehicle (which had nothing to do with the staff at Pierre Chevrolet) this purchase would have been painless. We would definitely buy another car from the team at Bill Pierre Chevrolet and love our new Bolt! read more

It's been about a month since I purchased a car at Bill Pierre. I came in with a car make and model already in mind and Daniel, our car salesman went through all the options with us and was very helpful and willing to answer any questions throughout the way. We were coming from a few hours away so he made sure to stay in contact and make sure we had all the paperwork we needed before making the drive again. We had some interactions with the manager on staff that were less than pleasant which is why I would give an overall 4/5. However, if you're looking for a great deal and a good car salesman - request Daniel! read more

Like everyone else here with a bad story, I'll try and keep mine short: August of 2017, my girlfriend and I were buying her a new car, she wanted a Jeep Patriot. Bill Pierre Chevy has a 2017 Jeep Patriot with 6000 miles, formerly a rental car. The CarFAX was clean so what could have really happened in 6000 miles as a rental? Well, we took the car home, the only issue we thought was the air conditioning squeaked. She takes it into a Jeep dealer to get it fixed and while getting into the car to get to the A/C, they noticed a ton of OEM parts have been replaced with aftermarket parts that had been painted; the car had been in a "major wreck" according to the Jeep dealer. Point of impact was the front passenger side, looking like it was T-boned. We take it back to Bill Pierre and complain our butts off, we want them to take the car back, but of course they wont. They give us a lifetime limited powertrain warranty, which is the only reason this review is 2* and not 1*. Fast forward 10 months later, my girlfriend is road tripping to Michigan to visit family and her car is overheating. There is no coolant in the radiator - she refills the coolant - a few hours later, she's overheating and there's no coolant. Great - the radiator is cracked. We have no idea if the coolant leaked into the engine and are hoping for the best. The car has only 12000 miles at this point. She is stranded in Coeur d'Alene, its a Sunday, the Jeep dealer doesnt open until Monday, her road trip is delayed AT LEAST 2 days, her mom is driving with her and will have to miss more days of work to complete the journey because she is stranded too. Thanks for the heartache Bill Pierre Chevy, I highly doubt that your service department did not notice the replacement parts when performing your "172 point safety inspection" before selling us the vehicle. They leveraged the fact that the car was repaired from its major wreck and not reported to carfax to sell us a car that was bound to have issues as a result of the accident. Unfortunately for us, the radiator replacement will likely not be the last of issues that pop up while we own the car. I would personally recommend avoiding these guys in the future. read more

I checked out a used car at Bill Pierre Chevrolet and they low balled me by including my trade in. When working up the numbers they changed their offer on my trade in twice, which was worth more than the car purchase. I was disappointed because they refused to lower their price on the vehicle I was interested in. Tired of their sleazy shitty game playing with their negotiation tactics. Most likely because I am a woman as well. They pressured me to sign paperwork for the purchase before getting it checked out by the mechanic. I am so glad I said no, because the mechanic found corrosion in the engine and muffler area. This was a 2000 Infiniti from out of state. Please always have your vehicle checked out before buying and the sale price is always negotiable. Needless to say I did not buy from them. They are dishonest. read more

I'm sure the 1-star reviews are well-deserved (it's a dealership, right?), but I had a great experience there a couple of weeks ago. Bought a new remote locker for my car (got it online for about $20 cheaper than BP parts quoted me) and brought it to them to be programmed. Was quoted $29-$49 over the phone, depending on "how long it takes for the program to get in there." Okay, points off for not knowing how programming things work, and I expected the highest price. S'okay, I can live with it. Also expected some flak for bringing them a non-Chevy remote. Made an appointment and rolled in. Got there right on time, tell the guy at the desk what I need, hand him the new and original remotes. He's super-friendly, points me to the lounge and tells me that it'll be a few minutes. Cool. I go and look at the ZR-1 in the showroom (no salesmonkeys descend on me, just polite inquiries into the status of my day), then settle down in the lounge. I'm there for about a minute before the service guy comes in with my remotes. Cool, how much? "For that? Ah, don't worry about it." And that's it. Great service, nice guy. I'm very impressed. For the record, I didn't buy my car from Bill Pierre, haven't been in there to have it worked on and the service guy didn't even ask my name or for any identifying info on the car. Just gave some random guy off the street really, really good service. read more

Star rating will depend on how they resolve my issue. Traded in 2007 avalanche for 2011, had wheels/tires swapped, they forgot to swap spare. I now have 20" rims and 17" spare. Haven't responded to numerous phone calls/emails yet. Will stop by there this weekend (Thanksgiving) and see if some "face-to-face" time will help . . . . Steve H read more

The worst purchasing experience i have ever had. I bought the car in February and they still owe me money! They are either liars or they are the most incompetent group i have ever encountered. They finally gave me the check they owed me... Wait, no... It was somebody else's check! read more

I have never written a Yelp review before, but visiting this place was such a bad experience that I could not wait to warn others from ever coming here! And yes 0 star option should be created for places just like these! Very rude staff, had no information handy, were just in a hurry to make a sale and acting as though they were doing us a favor. Hello? We are the ones who are paying, so at least give us the information about the car. We ain't shopping for vegetables, it is a freaking car we are buying! The staff that I interacted with was just retarded! I will be surprised to see who would go to a place like this for anything! I am definitely warning my friends! read more

Salesman Billy Falla is the best. He worked so hard to show me all the types of cars I wanted to see and test drive. He ran in the rain to find more keys, etc. He suggested a car I hadn't thought of and that is the one I liked the best. Then he introduced me to his boss, Tom Baldwin, and I am here to tell you: this guy is the best dealership manager I have ever met in my life! He has absolutely NO sleaze-factor, if you know what I mean. He and Billy were straightforward, extremely polite and professional, and made us understand exactly how we could save money and get a great car. read more

Surprisingly I feel like I got a really good deal here. I was able to trade in my truck for more than I thought it was worth as my down payment and got a really good deal on my new Chevy Cruze overall. Normally I feel super pressured at dealerships, like they are going to do anything they can to pressure me in to making a decision right then and there but they showed me my options and gave me time to think about it even though I went back and forth as to what I wanted. I'd recommend asking for Devon as he was the one who helped me out. He was patient, informative, and above all courteous. Enough so that I actually felt like writing a review. read more

BUY A TOYOTA My one owner 2009 Chevy Silverado with 36,000 miles (well within power train warranty period)had a check engine light come on not long ago. I first took it to my neighborhood mechanic to have the code read. 5 minutes later I learned that there were 3 error codes, all having to do with gasoline vapor recovery systems (solenoid, vent, etc.). The mechanic advised that I contact Chevrolet because this would likely be covered under warranty. I called the Bill PIerre service department to ask about the issue. I had the error codes from the mechanic. The Bill PIerre service technician told me he couldn't tell me if it was covered under warranty until they read it with their code reader (irritating, but ok). When I asked if I could make an appointment to have the code read he said I would have to leave the truck with them for an entire day. Are you F*%#*& kidding me! This is something that takes less than 5 minutes. Would they offer a loaner car? No. This is my work truck. No truck = no work that day. I bought this truck in 2009 because I had read that the American auto manufacturers have come a long way in the last 10 years. Prior to this I have always had Toyota cars and trucks. Since I have owned it this truck has had many quality issues (cheap trim pieces breaking, weird electrical issues, etc. As soon as I get this thing fixed I am selling it an buying a Toyota Tundra, no thanks to the poor customer service at Bill Pierre. read more

Came into test drive a few of their cars and we're pleasantly surprised by the amazing hospitality and positive energy in the place. We ended up buying a car for a very honest price and couldn't be happier. Check this place out people, it really is worth your time! -Proud Chevy Owner read more

Recently bought a car from these guys and they are great. Grant Medsker was my sales guy and he was the best. Grant made sure everything we needed we had and he didn't bullshit us at all when it came to the car he got us exactly what we needed with a great price. They all were a great team and made me understand they were there to help, made me feel great. I know exactly where I'm getting my next car from also. Thanks guys!!!!!!!!! read more

Know your numbers when leasing from here... Go to sites like edmunds.com to know your money factor and residual. Do the calculations even before you think about buying from here. They are just waiting for amateurs to walk in and rip people off. Went in for a Camaro, got the exact same car from Bellevue Chevy at a much much lower rate. read more

Came in to check out (possibly buy) a vehicle saw on Craigslist. The first sales guy who met and greeted us, Erick was super nice guy, pleasant and polite young man. Although, it took longer than expected to check the car out, it was all good. Then after the test drive (when time came to discuss the price), the sales manager takes over - Jose V. He started with higher price ($19803) than what posted for that vehicle on their site ($17992), convincing us how deeply discounted the price already was, that it was a superb deal etc. etc. Already a red flag and shady but ... lets go on. Then I made my offer and ... Jose became irritated.... Expecting an attempt from him to meet somewhere in the middle or to offer something else (since he thought my offer was so low), that did not happen, so I get up and simply try to leave. This sales manager became even more irate and negative, started making rude remarks about how ungrateful we are, that we just do not see a super deal, that we do not get it, etc... So, during that short period of us getting up and leaving the store, lacking self-control, Jose was making rude and inappropriate remarks of that nature being utterly unprofessional (strangely enough, I was calm and still in a good mood). There were witnesses to his behavior in front of other people, which tells me this is a reoccurring event. If Bill Pierre's management wants to find out about it, ask other employees and customers that witnessed it and please, reach out to me for details. Final thoughts: do not go there!!! There are HUNDREDS of other, much better dealerships in Seattle area. read more

First question to ask Bill Pierre Auto Group has to be: "Should I be able to make it to my house immediately after driving off your lot? Unfortunately, the answer to that question was "NO!" At 8:30 p.m. in the waning days of 2019, after stopping for gas a block from the dealership because the sales folks had assured me they didn't include ANY gas in the purchase price, I made it all the way to Seattle's ferry dock (8.4 miles). I couldn't actually get on the ferry because the car wouldn't re-start. Three-and-a-half hours later - on a very cold night, 79 years young and on my own - after a team of ferry workers, and a AAA mechanic struggled to get me going, I made it onto the 12:15 am ferry. But not before I had been informed that the battery was no good. It might get me home, but I'd need a new one immediately. So - no gas, no battery. Of course, I knew I was purchasing a used, AS IS, vehicle, but it is a 2016 luxury car with 32,000 miles on the odometer, so getting all the way home shouldn't seem to be a big ask. When I called the next day, with my brand new battery installed, having sought advice from a factory dealership, I was told immediately by the friendly Pierre folks, "We aren't paying for your battery! You took the car "as is" and didn't sign for an extended warranty!" Now that's service! read more

My husband and I recently bought a 2011 Traverse at this dealership. I agree that I did not see the bad reviews in my experience either. The salespeople and management were very respectful and easy to work with. We worked with Al and he was very upfront and extremely helpful. ( The deli he recommended to us for dinner is now on our favorites list! ) As middle-aged, been there before, bought cars before, traded in before, etc etc consumers, we go in eyes wide open when purchasing an item such as a brand new vehicle, and we can appreciate and respect the back and forth negotiations that go into making a sale. It was handled very well in our opinion. We love our car. Thanks again Al and crew for all your help in making our decision to buy a Traverse. read more