Terrible service. I ordered a 8 slice cheese pizza, waited 30 minutes. Received a 4 slice pizza. They offered a pepperoni pizza for an extra $2 or to wait another 30 minutes for my pizza. I don't eat pork so I decided to wait for my pizza. 30 more minutes later, I received a pepperoni pizza and was told they didn't charge me for it. They told me I couldn't get a refund since I told them I wasn't giving the pizza back since I was starving by this point. Trust I won't be going back read more

We're staying at the Hilton across the street, order a pizza and hamburger to go. It took about twenty mins. Price was decent, we thought it was really good for a little hole in the wall pizza place that you could get to go and eat in your room! read more

Pizza and burgers abound but check out their local Puerto Rican menu. They also have patio dining with a cute bar. Service was great- although they can get slammed with customers at dinner time. Recommend going off peak hours if possible or have a little island time patience. read more

This pizza place was right near our hotel and so we decided to pop in for lunch before our outing. Sadly, we were immediately treated poorly. I'm assuming because we are tourists? Yet, I know tourism helps the economy so I don't see why we were treated differently. I understand there is a pandemic going on, but this business is choosing to open either way, so why treat customers badly yet be open for business? The woman assisting us acted as if we were bothersome for wanting food, she proceeded to take our order after we let her know we were ordering for takeout. My bf bought a beer to drink while we waited for the food, and as we sit at the table she meets us and let's us know the tables are only for customers who are eating there. Yet he paid for a beer to drink and wait, therefore making him a paying customer who was eating/drinking. There was only one other table being used at the time as well, and no one else ordering food so it's not as if there was a line of people waiting to be seated, I believe she just didn't want us there. She tells us there is seating outside, which is a rusty, old, broken chair and table. We were so glad to leave the establishment. The pizza was in fact good but the wings reminded me of the wings you buy at grocery stores in the frozen food aisle. I would not eat here again unless serviced by someone else honestly. read more

Piola Express - Many seats available and no one waiting to eat. Yet we had to wait outside at the curb. - Pizza Near Me - San Juan, Puerto Rico

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This is hands down the best food my boyfriend and I have had in a casual spot like Piola. Our wings were so good that we came back the next day for them again. Everyone's so friendly and my only complaint is that they don't have a Piola in the states! read more

My son and I walked over from the caribe in search of some non-hotel, casual food. Place had good reviews and a good variety, plus prices looked great. We were greeted immediately and placed our order quickly, and were told it would be 10-15 minutes. We ordered pepperoni pizza, cheese sticks, and a mixed salad with 2 soda. Nothing big or complicated. We patiently waited outside next door with drinks, since they said it would just be 10-15 minutes. When we went back to get our food, they said just a few more minutes, so I sent my son back to the hotel while I waited. I sat inside near the register for an HOUR waiting, to be sure they knew I was there and didn't forget about me. Not once did anyone acknowledge me, how long I was waiting, offered me a drink, or even make eye contact. I didn't have a phone, so I was literally just sitting there observing the whole time. I had to walk up to the register and ask about our food, and then was I told, "yeah it's been an hour, but it's not ready". Not even an apology. I went back to the hotel since I didn't have my phone, to check on my son. When we walked back, they told me "oh you didn't need to worry about him he's big enough to protect himself". Not the point! We finally got our food and came back to the room almost 1.5 hours after we ordered. The pizza was ok, the breadsticks were hard and inedible, and the "salad" was a handful of spring mix with 5 black olives, and straight balsamic vinegar on the side. Drinks were canned soda. I am rarely one to complain, and it wasn't the wait, as much as it was the rude and dismissive service, that they ignored me sitting there for an hour without even an apology, and never acknowledged me or offered me some water or the canned drink I had already paid for. Prices were fair. But for the quality and wait, I would not recommend, unless you have 1.5 hours you to plan to spend sitting without drink or food on a street looking at a hotel building. read more

Got taken advantage of , ordered a pizza and got charged double supposedly because the pizza had half ingredients on one side and different on the other , recommended by the waitress by the way , regular price $23 usd and paid $50 usd for one pizza and two local beers read more

Wife and I had lunch there will staying at Caribe Hilton. Good pizza and it's a family owned restaurant. Wanted some drinks but couldn't because our waiter wasn't of age and no bartender available other than that our waiter was great read more

Piola Express - Pizza Near Me - San Juan, Puerto Rico

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Zero stars! I am a local born and raised boriqua and have never been treated this horribly ever on my island. The waitress's demeanor was the worst I have ever experienced throughout the world. She did not take responsibility for other patron's behavior and subsequently ended up in me being attacked. read more

I'm giving 5 stars to Regina. She is a rock star. Even though she was super busy taking care of as many people as she could, she kept a loving a positive attitude. She was patient with people at the door with mask policies and was so efficient with how she handled everything. I'll be back because of her:) read more

Piola Express - Pizza Near Me - San Juan, Puerto Rico

This place was small and quaint and inviting. It offered pizzas & burgers. The waitress that waited on us was extremely friendly, energetic and helpful. We ordered a personal pan size pizza, which was enough for the 2 of us with an appetizer. The food was very good. I would highly recommend this place while in San Juan. read more

Convent location when staying at the Hilton but poor service. What should I had taken a short amouut of time too over an hour. Couldn't get drinks or service. Had ghettonwtap music videeos playing loud and server was more interested in picking the next video on you tube instead of taking care of customers. If you want to not feel like your in a rap video as nd get decent service , go somewhere else. I would beg for food on tHe siise if the road before I went back. read more

We are here twice. The burgers and fries were good. The pizza was great!! The kindest staff! Small out door covered patio dining with extra safety measures taken. It felt very safe. I accidentally left my wallet there and the bartender-server searched the local hotels to come find me to return it. What an honest and kind gentleman. So very grateful. Such a relief. read more

Conveniently across the street from the hotel where I stayed in; however, the food was just okay. I had a personal pizza, garlic knots, and empanadillas. The empanadillas barely had any meat. The garlic knots where mainly pure bread, I couldn't taste the garlic, and the pizza was okay. read more

Great food and service. It was a light day I guess, but no problems at all for us. Right by the Caribe Hilton. Nice to find affordable food near the resort. read more

Nice pizza and service. May not be family friendly depending on the songs they play in tv

Delicious pizza. I love how thin it is, cheese is cooked to perfection & the dough itself is tasty. Quick service, very accessible & convenient. read more

Very busy. I placed order to go and had to wait 30 minutes to get it. Pizza was good. read more

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Amazing little spot!!! Great family owned place. The pizza was real good. Especially of a full day of drinking and hanging out at the pool. Located across the street from the Hilton caribe. read more

First I'd like to say the service was the best thing about this place. I was seated right away and my server was very quick with every request. I sat outside where there was a nice little bar set up for drinks if you were just passing by on the sidewalk and wanted to stop for a quick one. The food was good as well. Started with the lobster risotto croquettes with a spicy mayo. I very much enjoyed them although there could have been a little more lobster filling. I also had the Lugano personal pizza. I'm from the NYC area where even the bad pizzerias are typically good so I was shocked at how good it was. The crust was very good with plenty of cheese to go around. The best value here within walking distance from the Hilton as the prices were very reasonable. read more

Piola Express - Personal Lugano Pizza - Pizza Near Me - San Juan, Puerto Rico

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100/10 would recommend. A group of friends and I were staying at the Caribe Hilton so we ended up going here to eat on our first day. We ended up meeting the owner Jose who ended up being our server. He is literally the most welcoming person ever. For a group of 6 he was both very fast & accommodating. We ordered a combination of things on the menu, everything was amazing! Especially the mozzarella sticks, I still crave them to this day. By that night we had developed a relationship with Jose when we stopped by to grab some more margaritas after ordering at least 15 from our earlier visit. We asked what time they open the next day, he told us the time but also added that if we wanted breakfast he would open earlier for us. One day he even ended up eating breakfast with us at our table. Him & his family made us feel like family. They are so sweet I swear. The first day we ate here I ordered mozzarella sticks with an extra side of marinara so it would end up being 2 little cups of marinara, y'all know for the rest of the trip every time I ordered mozzarella sticks he would put the extra side of marinara without me ever having to ask. & He was that attentive to everybody's order. His nephew (I think) was also one of our servers at a point in time and I have nothing but praise for him also. 10/10 all around!! We spent the rest of the trip eating at Piola at least once a day. By the time it was time to leave, it was so bittersweet. Jose along with his whole family (I ended up meeting his mom and his daughter, the rest of the group also met his wife) are the nicest, most hospitable people ever. My friends and I (along with Jose's help of course) ended up making an Instagram on behalf of the restaurant so if the family chooses, they can promote it simply because of how much we fell in love with the food and the level of hospitality we received! @Piolapizzasanjuan. I took pictures with Jose and his mom because those are people you can't forget. This review is so long overdue, I will never forget our experiences at Pizza Piola over those 6 days. Any time I'm in San Juan I MUST stop here. THANK YOU JOSE AND FAMILY!!!!! read more

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Good food and service. My kid is a picky eater and loved the garlic knots. Pizza was good and drinks were good. Service was good and I would recommend this place for a quick easy place to eat fro Hilton carbie read more

Food was greart! Service was slow. Only 1 person working the outdoor seating area. Not sure what she was on, but seemed buzzed.... read more

The best place to eat at if you're staying at the Caribe Hilton. This place is conveniently located right across from the hotel. Very friendly staff, great music and they are now building an outdoor bar/patio, which I'm looking forward to and have been told will open up soon. I have been coming here since they opened on my monthly San Juan trips and I always recommend this place to my coworkers. The place in itself is small and has only about 8 tables, hence the name, Piola Express, which is not really a sit down restaurant to spend hours at, but rather more of a "eat your pizza, enjoy your beer and go back to the hotel" kind of place. I guess that's the reason why they're building the outside patio. I've only had their pizzas but I am sure that all the other food options they offer are just as great. *Side note: They have Stella's at 2x$5 and my personal favorite BLUE MOON!!! read more

Piola Express - Pizza menu. I love La Bocca - Pizza Near Me - San Juan, Puerto Rico

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Very nice little place. Casual and laid back. The pizzas and burgers are awesome. Full bar

Very convenient for those staying in the Caribe Hilton, this is an excellent Italian trattoria. Service is very good and despite the tourist location, reasonably priced. Came twice - made to order calzone the first tour, garlic knots, made-to-order salad and a pepperoni pizza the second time. All was delicious and well presented. If you get a chance, check it out! read more

Pizza is nothing to talk about. As a Chicagoan I understand pizzas. This was not them. Also the staff were miserable in their job. I wasn't sure about why,.but all of the staff we met seemed to be on the verge of a nervous break down. Also for those who care, there were cockroaches running around everywhere (not in the food luckily) read more

Piola is great, plus it's a 3 minute walk if you are staying at Caribe Hilton. Nothing like some pizza and the pool! The restaurant does delivery, but it's also simple to order and carry out. I would recommend ordering the Laguna pizza. Super yummy! read more

I got a bacon cheeseburger there, to go. And when I got to my room. And some had sliced the burger in half and taken a bite out of it. NOPE! Never again. read more

Easier to say that one star is too much. After waiting for pizza for 45 minutes the waitress says Wells Fargo doesn't work here and the ran it as credit AND added a 20% tip!! Do not eat here because they rip you off and lie to you!! read more

Sat down and watched them take two tables orders after i was sat.. after 15 minutes, waitress never asked me what i wanted. So i paid for my Pepsi and left.. this place isnt worth leaving the hotel for.. read more

Extraordinarily long wait for service & for pizzas to come out. They were cold when they arrived also. Pizza was meh. Don't recommend.

Nice place is you are close by. I ordered a frozen margarita from happy hour $4 it was good deal. Ordered corn stick was abit soggy for my taste but I guess it's good for others read more

Piola Express - Pizza Near Me - San Juan, Puerto Rico

I would give a 3, my husband said he would give this pizza place a 4. So consider this a 3.5 star. The service was great, the patio was small but nice, and the pizza was just alright. The cheese was difficult to cut through and the crust was kind of bland. We had pepperoni pizzas & one with mushroom, onion, ham & bacon. It was just okay. read more

Read the reviews, sounded yummy. I guess I should have stuck to pizza because I had a burger that was downright awful. It was burnt and had a very strange taste. I took 2 bites and left it. Not sure what kind of meat it was it took 1 hour 45 minutes to get dinner and I only saw 4 small tables. After asking a few times they said the cook was "catching up" from the 2 tables inside that I did not see. They also advertised a $4 drink special but for me it was $8. Maybe you had to sit at the bar I don't know I was pretty fed up and hungry when I left. I will say the pizza DID look good but if you go plan to get there about 2 hours before you want to eat and ask about specials and whatever you do SKIP the burger. read more

Pizza was fresh and amazing. Lobster croquettes was mediocre. Service was awesome! Definitely worth leaving the resorts to get better food and drinks for a much better price! read more

Read the reviews about the bad service and the long waiting time, but my husband and I still decided to give them a try. Long story short, we waited 5 mins to get someone to notice us and bring us drinks. 15 minutes passed before we got up and left because no one took our food order. Mind you, there were four people working. 3 of them sitting on their phone in front of us and our waiter was just gone. read more

Fire food. Pizza and the chicken penne vodka both were great. Prices are pretty fair too.

Ok so maybe im an idiot and ordered the wrong thing when my friend and I stopped in for dinner tonight. Riddle me this though batman, how do you **** up a meatball sandwich? Here's how...you burn the meatballs. It's like...Subway has a better meatball sub, not exaggerating. Lol ok so let me redeem this place for a moment... Convenience!! You want convenience- you got it. Staying at the Caribe Hilton, this is perfect for you. I also had a salad which happened to be very nice with a good balsamic dressing. Pass on the garlic knots too- little too doughy for me. And i'm from New York...i know garlic knots. I would consider going back honestly because the service was lovely and i think a better option may have been a calzone or pizza. So, with that being said...i think my experience was just a bad menu item choice. Give them a shot! read more

Cool casual spot with outdoor seating. Local beer Medalla's are usually 2 for $5, they're priced here at $4.50 each. Bartender was nice. read more

Piola Express - The beer was extremely cold... perfect recharge. Bartender is bilingual. - Pizza Near Me - San Juan, Puerto Rico

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