Great pizza! I haven't tried anything else from here, but the pizza is very good. The regular crust isn't bad by any means, but I'm a fan of the deep dish style pizza. It's a little on the greasy side, but that's the beauty of a deep dish! read more

Pizza here reminds me of Angelos but is somewhat inconsistent. Some days it's way better than other times. Would recommend the extra cheese because sometimes it's a little lacking. Sometimes the larger sizes pizzas aren't cooked enough. Overall usually great quality. The prices are a bit over priced for a regular pizza place though. Even with coupon expect to pay a lot. Wish they would have cheaper deals. read more

Had the deep dish crust with mushrooms, onions, meatballs, and sausage. Very tasty, great crust with nice crunchy cornmeal on the bottom. Agree that you should request fresh mushrooms vs. canned. I'll be back if I'm in the area! read more

What can I say? All around pretty darn good pizza. I'm not a fan of big chain places and like that this is a family-owned place. A tad bit greasy, but what do you expect when getting pizza? So, Yay! I'm a fan :) read more

Pizza by Robert pizza may be a little bit more expensive than other pizzas, but it is worth every penny! They have terrific sauce and their ingredients are great tasting as well. They are my go to place when I want to good pizza. read more

We have been a long time customer of Pizza By Robert until yesterday! This is the 3rd occasion they have messed up our order and our delivery was promised within 40 mins but it came 90 minutes later with now call stating the delay. The customer service their lacks training and the rudeness of their teenage staff is uncalled for! I will never order from Pizza By Robert again and will persuade all others to avoid it also!!! read more

Good pizza, Italian sausage was my favorite topping here. Small no frills dining room, delivery is better.

Great, consistent pizza. I've been going here for years. Never disappointed. Staff is always nice. Jim R

I was told that this was one of the best pizza's in the area. So, I just had to try it. I went in and ordered a large pepperoni, simple right? I got it and returned home and as we prepared to dig in I opened it to see a burned nightmare! The cheese was overly cooked and the worse part was there was hardly any sauce on the pizza. For the price I paid I would have at least liked to have sauce on the thing! I definitely will not go back there. read more

When i want to order pizza its sunday...Almost every Sunday night I call and they either say they're closed or they can't make my order.... Today they said they couldn't make ribs..... They told me they were out of them.... They have told me this every time I've called late... Their customer service is the worst. I feel so silly after I call...they make me feel like im wrong or stupid. My order is usually simple. ..but its always after 8 pm so I think the cooks/ employment are upset. My husband is in restaurant industry and thinks its strange that this happens every time we order...we ONLY ORDER FROM THEM BECAUSE WE LIVE 3 MIN AWAY. They are the only pizza place near where we live in Crocker Park.... And I feel like sometimes they take advantage of that. read more

I ordered for the first time for my son's birthday party. The delivery was late but the management was very understanding when I was upset and discounted my order and the delivery man was beyond nice and I think did a great job representing the company. The pizza was fantastic! I really appreciate good customer service and using a local business and would highly recommend Pizza by Robert. read more

We love pizza by Robert. Always get it we'll done for a crispy crust. Their little rib lets are fantastic. Highly recommend. If you reheat the pizza, do it in the oven. I swear the pizza tastes better on day 2!! read more

Great pizza, never had a bad one. Delivery always on time. A little pricey is my only complaint, but worth the extra couple of bucks over the pizza chains. read more

Loved this restaurant for years. After this, and no reply to my letter to the owner below, this household is done with Pizza by Robert. Dear Mr. Kess, I have enclosed your gift certificate/refund for $2.85. Clearly you need it more than I do. Earlier this week, I ordered dinner for my family from your establishment which totaled roughly $70 after the tip. Included in that order was a large taco pizza for $22.05 which did not include the salsa, lettuce or sour cream. (Key items, I believe) in any taco pizza. The pizza, which amounted to a cheese pizza with taco meat, was awful. Our Boxer and Newfoundland, however, thank you kindly. It is unfortunate that your management chooses to rectify an error of its own doing by insulting the customer. Happy Holidays. Sincerely, Suzanne M. Luca 440-xxx-xxxx read more

I ordered a pizza, it was wrong. I wanted them to remake it and they said that they wouldn't. I got a refund. I have never in my life seen customer service this bad. The girl in the back was laughing about the problem. I was told that it is "Robert's policy" to not remake wrong food. I questioned this policy and asked for Robert. I received no number to call or time to call this Robert. read more

We ordered from here while visiting relatives and staying at a nearby hotel. We were told the pizza, salad and wings would arrive in 45 minutes. 1 1/2 hours later it did arrive. The wings we soggy and lukewarm and the pizza was completely burnt (picture attached for proof). We couldn't believe someone actually let this pizza leave the store. When we called to complain, they offered us a gift card. We told them we were from out of town and just wanted a refund. The woman on the phone told us we would have to bring the food back ourselves for a refund. Seriously? After waiting 1.5 hours? The owner was there and we asked to talk to him but he wouldn't come to the phone. Finally, we told them we would leave the food outside our door and they agreed to come pick it up. Things go wrong, food gets messed up from time to time, but the way they dealt with it is still infuriating several days later. The attitude and fact that the owner wouldn't get on the phone to speak with us speaks volumes. We are also still waiting for the refund on our cc. read more

Pizza by Robert - Burnt pizza delivered 45 minutes after it was expected. - Pizza Near Me - Westlake, Ohio

Used to get pizza here regularly. Haven't ordered in a while and I already regret it after placing the order! I realize that pizza places are busy and get a lot of phone calls during dinner hours, but the guy on the phone could not have seemed more annoyed about having to take my order, and was rushing me so much I wanted to purposely keep him on the phone just to irritate him back! Really need to improve their customer service. I'm pretty sure other pizza places don't treat their customers so rudely. read more

Very expensive, but good so I overpay once in awhile. My last experience was very disappointing. They made my pizza wrong and made me drive back to pickup another one, never offered to deliver it and refused to give me any discount or even a coupon for a future purchase. Total lack of customer service by a very inexperienced manager. read more

Pizza is awesome. Customer service - AWFUL. Bonnie answers the phone every time I call. Last time, she overcharged me and was not pleasant on the phone. I called back to get the refund to my card - she told me sorry - she had a migraine and she can't function. OK , that's good, we all have bad days. Called again tonight and said "hi, I would like to get a pizza delivered" Exact response "umm, yeah, we close in 10 minutes" WHATEVER - there is other awesome pizza in town - don't need the phone attitude every time. read more

The pizza is good, but they don't use fresh mushrooms. The crust is good because it has corn meal in it. I did have a bad experience with ordering a pizza. I charged it to my credit card and had it delivered. The guy delivered my pizza and I gave him a tip, then I get my credit card bill and Pizza byRobert added an additional gratuity to my credit card. I was not happy and I called the owner and he never called me back. I am sorry to say, but I won't be ordering a pizza from them again. They should of called back and tried to resolve this problem. read more

Ah, Pizza By Robert. A refreshing name in a landscape littered with chain pizza restaurants and all you can eat buffets. While the pie did not change my life, I was pleasantly surprised by the quality of the product. As a first time customer, I did not know what to expect. I opted for the thin-crust (sort of) 12 inch Hawaiian pizza. Roughly thirty minutes after ordering by phone, the pizza, and the charming older delivery man, had shown up at my doorstep. After paying $14.90 plus tip (a pricy, but ultimately appropriate bill), it was time to chow down. The pizza was fantastic. The ingredients were proportioned perfectly, as were the toppings. My only complaint is the flimsiness of the crust, but after allowing the pizza to cool down, this was not a problem. The slices are not big enough to be folded, and small enough where you can eat four to five in one sitting. Even better, it tasted great leftover a few hours later! I definitely recommend Pizza by Robert as an alternative to the chains that dominate the Cleveland pizza scene today. read more

Would not take my Entertainment Book coupons off of my phone, although they obviously signed up for that option since it was offered. Wasn't very pleasant when not letting me use it either. Work on your customer service and don't offer things that you're not willing to provide read more

First time there, can't say we are disappointed what so ever! Pizza was delicious! We got a large veggie pizza with bacon and meatball extra sauce, well done. Staff was really welcoming and super friendly. Being in customer service for the last 12 years of my life, it's hard to come by. So I definately appreciate a happy, friendly staff! They also hooked me up with their garlic butter and they weren't stingy with it either. Garlic butter was extra garlicky and amazing! Crust was good, sauce was good! Not greasy at all which was REALLY nice! And I don't feel like crap after eating it either! Most definately ordering again and would recommend it to everyone! Now I'm an absolute brat and I will admit it, so take this with a grain of salt and I don't like every little detail of every little place (it's been far and wide that it's happened)..... If I had to make any complaints (and this is absolutely nit picking) I would say that the pizza wasn't well done and the although the toppings were good, most of it was falling off. Maybe put a little less and charge a little less for all those veggies. Also wasn't too impressed or happy about adding the meatball. But I usually don't order meatball on my pizza because it is usually disappointing unless I get it from Angelo's in Lakewood. But hey I took a chance and overall it was a great experience! If anyone is weary about trying a new place and not sure my best advice would be to absolutely order from this place! U won't b disappointed! Yummm!! Keep up the great work! read more

2162242312 couldn't deliver a pizza or leave a voice mail guess they just lost a regular customer because they can't deliver

I would give this place a 4 or 5 because their pizza is very good however their staff has been consistently rude for years. I say this because I used to order from them years ago and stopped because of the unfriendly person I had to speak with when ordering the pizza. These reviews are supposed to help ownership get better, but its pretty apparent that some don't give a damn. If they did they would improve and better train their staff. This is a core value issue. Angelo's pizza does and amazing job in this category. And the only reason I order from other places is because Angelo's doesn't deliver to my home, and I don't feel like leaving the house. It really doesn't take much effort to make sure the person answering the phone at your business does it with a smile and a welcoming and gracious attitude. read more

Very good Pizza! I had recently moved here, and was looking for a good pizza joint to replace the spot I used to frequent. A co-worker of mine brought some in, and I was hooked ever since. The reason I gave it 4 stars instead of 5, is that it's a bit on the greasy side. But hey it's Pizza after all. Other than that, it's excellent. read more

Best pizza in Westlake, not the cheapest but worth the extra $.

On March 29, 2016 I stayed at the nearby Hyatt Place Hotel and ordered a pizza and salad for delivery. Total bill was $14.82 give or take a few pennies. I became violently ill 3-4 hours later and was up all night evacuating my body's contents from both north and south orifices. I was barely able to drive after 5 hours of sickness and no sleep. Since I reviewed my previous 24-hour travel schedule and concluded my sickness could not have been obtained anywhere else, I called the business to share my experience and requested my credit card have the $14.82 credited back as recompense for my suffering. After a 20 minute debate, "Bonnie" agreed to credit my charges, but as of June 12 I am still waiting for that credit to appear on my card. I do not recommend this business; not only did I become ill from their food but the delivery person was unfriendly and looked unhygienic. I don't know if the delivery person tampered with the food while enroute to delivery, or if the source of the food poisoning was the restaurant itself, but I do not advise risking your health by doing business with this establishment since there are plenty of other options for pizza in the area. And, who doesn't give a lousy $14. 82 credit at leas as a goodwill gesture when a first-time customer calls from out-of-state to tell them he got violently ill from their food? For $14.82 this business has sold its soul, but from reading other reviews here about their lack of civility to paying customers, maybe there was never any soul there to sell. read more

Do not order a chef salad from this place. It is the size of a small side salad with a couple strips of ham and turkey and an egg. Really? For $6.30!! I thought maybe someone had made a mistake but the manager confirmed that I received the right order. When I complained about the size and quality for the price I was told by the manager that she "just works here" and offered to put me into the owner's voice mail. Great! What a rip off! read more

I just ordered Pizza By Robert because they were highly recommended by several people ( mental note: never take advice from people I know about food). I am quite sure that the people that recommended Pizza By Robert have damaged taste buds. Basically this is Pizza Hut but tastes better. It is greasy and pan like and I ordered the original crust. I can't imagine what the pan pizza must taste like if the "original' already has that Pizza Hut pan pizza crust. Yuck! I'm sorry but this was my first and last time ordering from Pizza By Robert. The woman that answered the phone was beyond rude and keep sighing loudly. She needs a good smack! The driver was friendly though the pizza arrived warm bordering on cold. So if you are looking for Pizza Hut crap quality, Pizza By Robert tastes better and is cheaper or around the same price ( I had a coupon). Pizza By Robert is certainly nothing special or even worth another try. read more